Qantas and Emirates flights were awesome, the timing of dimming lights to encourage sleep was great and the food service and timings were perfect. bathrooms were clean and enough legroom in economy
Flight cancelled , no customer service to refund amount
יתרונות: "Crew & food was amazing"
יתרונות: "Crew was very good and helped whenever it was needed"
יתרונות: "Supportive to my family needs traveling with 2 babies"
חסרונות: "I was offered an upgrade to 1st class, but not to my wife, I m thankful but had to decline the upgrade. I was hoping for more courtesy for an upgrade to us both as traveling couple rather than to one only"
יתרונות: "The crew was helpful. Flights were on time."
חסרונות: "The transfer in Dubai was to be made in 75 minutes to another terminal where the inter-terminal bus only comes every 40 minutes. Almost lost my connecting flight. Also, the seat on the FRA - YYZ leg was 23A. Couldn’t be reclined and had no leg space. Painful!"
יתרונות: "Great crew. More room for seat would be better"
חסרונות: "All seats should look like the first class seats. I’m a little person and still was cramped. Can’t sit in same position for that long."
חסרונות: "Availability of livesport tv channels"
יתרונות: "Today amazingly the service was too good, the hostesses were coming forward and asking if we needed something and making the journey comfortable."
חסרונות: "Was nicr"
יתרונות: "No one gave me food. I pressed the button to request services, and had to wait for two hours until someone finally came and get me a drink (the flight was about 3 hours long). This was the worst flight experience that I ever had. Very bad."
יתרונות: "The legroom"
חסרונות: "The food was fine but was too late so my son felt as sleep before that."
חסרונות: "Shitty boarding like in all India airports"
יתרונות: "Friendly, capable crew. Seats very comfortable - properly flat/horizontal beds."
חסרונות: "Connection was too rushed in Dubai. It seemed odd that they treated it as a night flight (dark cabin), given that it left at 10am - is this for the convenience of the staff?"
חסרונות: "Before I start my complaint I would like to say that my family and I had 6 emirates flights this year and 5 of those flights were very good and we thoroughly enjoyed our traveling with emirates but this 1 flight came out to be the worst flight of my life. I made online check-in and chose our seats and all was successful but when we reached the airport and I opened my app, it displayed that online boarding pass was not available. After moving slowly in a long queue, when I reached near boarding counters, an official checked my name in a list and informed that there was some new tax applied on us and thus I had to visit counter 5 or 6 to pay that tax. We joined the queue of counter 5 but it was not moving at all and I noticed some people being served at counter 5 who were not in the queue, thinking that counter 5 might take longer, I joined counter 6 queue where there were only 1 family and 1 passenger ahead of me, for next half hour we stood there but that queue didn't move. Finally after some time another counter called me, he confirmed that I had made online check-in. We were given boarding passes and were asked to wait for tax processing, After another 15min, we were given all papers and were requested to move to the immigration counter. After immigration when we were going through final security check, the emirates official asked me to hurry up, I showed him that the security process was going on in front of him, upon that he asked why I was late to airport, I informed him that I made online check-in and I was required to be there 90min before the flight but I was there 150min before the flight and it was in front of him how long the tax processing took, upon that he said that I should have been at the boarding counter 240min before the flight and that I should be aware of the facilities at the airport (although it was my 1st time there). I had not made any complaint on what had happened so far to anyone and I was not rude to anyone although I was with my wife and 1.5 years old son who was crying coz of warn weather and thirst, we couldn't provide him with water coz we were standing in queues all the time. But hearing such comments from Emirates official were quite unbearable but still I stayed calm and reached at the gate. When I handed over the boarding passes, I was told that my boarding pass was missing and I was quickly blamed by emirates officials that either I reached there without a boarding pass or I had lost it. When they checked in their system it showed that I was already boarded, I understood that they gave my boarding pass to someone else but they kept on saying that I had lost it and also informed the same to plane crew, then they made a manual boarding pass for me and let me pass the gate. We were the last passengers to enter the plane. When I reached at my seat, there was someone else sitting there, upon taking attendant's help, it was discovered that the passenger sitting there had my boarding pass."
חסרונות: "The seating room in the 747 with 10 seats per row is limiting and uncomfortable. The passenger beside me was pushing well into my space, and the rambunctious flight attendants kept marching right into me and banging my seat with the cart, once also spilling water all over me. (Though she was very nice about it, and I wasn’t upset with her personally.)"
חסרונות: "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."
יתרונות: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
חסרונות: "Can't think of anything. Really."
יתרונות: "I liked the options for entertainment and comfort."
חסרונות: "Crew and Boarding crew were not at all respectful, they were very rude."
יתרונות: "Nice travel from Dallas to Dubai and I am happy."
יתרונות: "I was very pleased with the service and customer care the airlines displayed."
יתרונות: "Friendly crew members. Wonderful service. Great entertainment. Excellent service all round."
יתרונות: "Second legs entertainment system was brilliant."
חסרונות: "To offer only one meal on a 7 hr flight seemed quite stingy, although the quality was very good."
יתרונות: "Overal very comfortable and good service aboard plane."
חסרונות: "Sat on plan after boarding for an extended time before takeoff. I think it was a maintenance thing. It happens so no biggie. Table and magazine pocket needed cleaning from prior flights. Made me uneasy from a cleanliness point of view so they took a hit on comfort."
יתרונות: "Movie options were good"
חסרונות: "Food was mediocre, service was poor crew took 20 mins to answer the request, our food was served very late, no legroom, no good snack refreshment options"
חסרונות: "The online site didn't let us allocate seats even before 48 hours of schedule flight timings. Complimentary seats were allocated badly. Even when contacted with airline staff they didn't pass on the right information. We found on airport counter that exists seats opened before opening the airline counter at the airports whereas we are told that it would be allocated at the airport counter only. Misleaded at Dubai by airline staff that airport counter would open 3 hours before flight departure whereas we found and told at counter it was opened 48 hours before flight departure. Faced lots of inconvenience in allocation of complimentary seats. I speak with other co-passengers in the flight and found single complimentary aisle seats were allocared to passengers. They same opportunity was not extend to others having more than 1 seats in the flight."
חסרונות: "Boarding of gate A20 location in Dubai"
יתרונות: "the food was wonderful, the economy seats were comfy, and the service was superb. I really liked being able to watch movies and listen to music w/o a charge."
חסרונות: "I was taken by surprise that I could not take my SLR camera on board as carry-on luggage and had to check it (they were doing this to everyone, not just me and it covered laptops, kindles, cameras, etc - everything electronic except phones). This was not done on the flight into Dubai. Also irritating was when I got to Boston, an Emirates guy cut open the packing envelope open and in the process, accidentally sliced the camera neck strap. He was, however, very apologetic and eagerly got me the info needed to submit a claim to Emirates."
יתרונות: "Crew was great, entertainment options expansive, food decent"
חסרונות: "I had 2.5 hours to get from terminal 5 to 4, check in and get to gate. I almost didn't make it. The lines at emirates check in were insane and didn't move for a long time (online checknin was unavailable). TSA at JFK also. Easy slow and my TSA precheck didn't appear for my pass."
יתרונות: "Excellent experience. The airline I will be looking to fly from now on."
יתרונות: "Entertainment & food options, onboard service, seat width & leg room (I'm just under 6 foot)"
חסרונות: "got non-vegetarian food in spite of choosing veg. they said they didn't get the request. Unacceptable."
חסרונות: "Noisy kids and parents along 14 hours of flight. When arrived at Dubai, we had a long ride of a bus, walking, and transited by train - overall 35 minutes."
יתרונות: "As comfortable as can be expected in economy class... more comfortable than other carriers to be sure. Service from the flight crewy was excellent. The food actually quite good."
חסרונות: "Boarding process is the one area that could be improved."
חסרונות: "Nothing everything is good"
חסרונות: "Do not like Dubai airport security setup and the distance one has to walk between arrival and departure gates is a joke especially when your over 70!"
יתרונות: "Everyone was very plesant. The flight dinner was tasty."
חסרונות: "16 hours transit in dubia without any service."
יתרונות: "Overall feeling on board, comfy seats and leg room, high standard of screen and remote control, free 2h wifi for all, quality of food and drinks"
חסרונות: "Crew could be more friendly. On my first flight I wasn't even asked if I would like to drink something even though not sleeping and waiting to be asked (I think my complete line was forgotten), there was no smile and kindness, when entering the plane 2 people in front of me did not need to show their tickets so I put mine away - of course I had to show mine a 4th time then and look for it. So annoying. They all look pretty but could definitely be more service orientated."
יתרונות: "I would like to say this is the most horrific experience I have ever had traveling and using Kayak. I was late by 10 mins getting to the ticket counter and Emirates gave my seat away. I then proceeded to attempt to rebook and the Emirates agent advised they are sold out for the next 3 days and have no flight alternatives to offer. I contact flight network and the person I spoke proceeds to tell me the same thing and there is nothing they can do for me. Basically that I would need to purchase a whole new ticket on another airline as Emirates doesn't have availability. Which I did. Now I'm looking online and Flight Network has my exact flight on Emirates available at same price I paid for my ticket. But now my new ticket purchased to get home is non-refundable. I'm out over 1000 dollars because of bad info. This has been a horrific experience and after being loyal to Kayak for years.... I will never use the site again."
יתרונות: "Very Friendly and smiley crew"
חסרונות: "Boarding announcement and system were unorganized"
יתרונות: "I liked the in flight entertainment, food, and decent leg room in comparison to other airlines. Also, a plus they have a good beverage selection."
חסרונות: "Not much I didn't like"
יתרונות: "Low fat meal was great! (the salmon one)"
חסרונות: "They broke my checked in luggage!!!"
יתרונות: "The airline still runs like a well-oiled machine. Everything is efficient and staff are courteous. Flights are on time and reliable. DXB airport is easy to navigate. New on-board headphones design is an improvement."
חסרונות: "Cost saving cuts are evident around every corner. No more night mask, flight socks and toothbrush. No more hot lemon towel upon boarding (only towards end of flight). Food tray is smaller and more compact than before, turns Dinner into a game of Tetris (although, not a fun 'game'). Flights aboard A380 are much more comfortable than in Boeing 777."
חסרונות: "We had selected row 47 for our seats and this seat allocation was confirmed on our itinerary. However, at check in time, the airline arbitrarily changed our seats to row 83 without even letting us know. This is unfair and wrong. Wheelchair was booked but not provided . I think this is because of your staff please check it . It seems that it was sold"
חסרונות: "Crew was pathetic with no compassion towards customer."
יתרונות: "Courteous in-flight staff, delicious food."
חסרונות: "Long distance travel at single stretch on Chicago - Dubai sector."
יתרונות: "The flight departed and arrived on time."
חסרונות: "The plane was not the same plane I booked travel on. They changed it, so if it’s the 777 then it is basically widebody short haul seating in business, with a lay flat price! The seats are old and don’t work well. This has been an issue on all the flights I’ve taken between Tokyo and HKG."
יתרונות: "The seat space, and the ability to recline the seat was surprising."
חסרונות: "It is what it is."
יתרונות: "The seats are fairly comfortable, and the service was great."
חסרונות: "The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great."
חסרונות: "Airplane was extremely hot, service was poor"
יתרונות: "seats are comfortable"
חסרונות: "flight as always delayed, food and inflight entertainment system choice are very poor - crew always on the PA for non sens announcement in 3 languages"
יתרונות: "All gud"
חסרונות: "Extra things like toothpaste etc must have been provided to all"
יתרונות: "nothing to add"
חסרונות: "nothing to add"
יתרונות: "Service, Luggage handling"
חסרונות: "Flight was delayed, Boarding was haphazard, Food was ok at best"
יתרונות: "Quick check in. Courteous."
יתרונות: "Was good but the food was bad"
יתרונות: "Food was good, comfy seats. Nice crew."
יתרונות: "Seat uncomfortable even though there was plenty of leg room"
חסרונות: "Seat recline marginally more than in economy, but 2x+ the price. Boarding process for PE abysmal. Food - slapped on a tray."
יתרונות: "Somewhat disorganized bec. People lined up even if swat numbers have not been called."
חסרונות: "People trying to push their way in the line. Color coding of tockets associated with colored line coding may improve situation."
חסרונות: "Too cramped not enough space staff are not friendly will not fly Cathay again"
יתרונות: "It was a lovely flight. Food/drinks were excellent."
חסרונות: "Toilet cleanliness needs to be better."
יתרונות: "The vegetarian food was excellent every time."
חסרונות: "I could. It select a seat ahead of the flight. I got stuck in the middle of a row. I see the same for my return flight. I do not understand why I cannot preselect a seat."
יתרונות: "Everything was great !"
חסרונות: "Food was average"
יתרונות: "Smooth flight and I sleep well, excellent service , it was a long flight but can’t complain ,"
חסרונות: "I didn’t like that I was seating next to the toilet coz I can smell when someone is using it"
יתרונות: "Friendly & mature"
יתרונות: "Up and down at the right time and place. Great experience."
חסרונות: "Kosher meal served lukewarm"
חסרונות: "Delayed flight and promised me in Chicago and in Flight that the plane in Hong Kong would wait. Now I am sitting inside the Airport waiting until morning to fly out. I will never fly with them again. LIARS!"
חסרונות: "Flight delay was not announce until boarding time. Such chaos!! at 1:00 AM. Rescheduled the next 24hrs. I was lucky to live within one hour of the airport. Next day, after boarded the plane, had to sit inside plane for 2 1/2 hours until the plane takes off. It was not a good experienced, even though they gave us a voucher for 75.$"
יתרונות: "The cabin crew was nice, courteous, and professional. The cookie and juice were good. The variety of music was nice."
חסרונות: "The flight was delayed an hour. Airport crew leaves a lot to be desired. The passenger next to me took up too much space- no fault of the airline tho. The soy chicken was salty."
יתרונות: "The airplane was nice and clean"
חסרונות: "The flight was delayed. Boarding was slow. We had to wait for connecting passsangers. Delay ruined the experience. We didn’t leave in a timely manner. Flight crew was nice. There was a male crew member from LAX to Hong Kong, I could heard talking to the other crew members and he was using profanity. Nothing aggressive but not professional in my opinion. He used profanity in telling his story."
יתרונות: "As usual, the crew was great and the planes and pilots are great also. CP is always punctual, as well."
חסרונות: "I'm 6-4 , so I enjoy any extra space I can get. For this reason, I like the CP planes that seem to have more space than competitors. However, when the person in front of me reclines for the ENTIRE flight, my screen is too low to watch, I cannot use my try to eat and its like having someone laying in your lap.........it should not be allowed ( reclining)."
יתרונות: "The crew and pilots are always polite and professional."
חסרונות: "We were an hour late out of Chicago giving me only 60 mins to catch my flight to Manila...."
יתרונות: "Overall speaking CX flights quality has been declining over recent years"
יתרונות: "The ground staff helped me get on board the flight despite a transit delay that caused me to arrive at the check-in counter a few minutes into boarding time. I have no complaints about the in-flight staff. Our flight arrived a few minutes early to our destination."
חסרונות: "It would be nice if the meal menus had allergy information printed on them. The plane was equipped with an older entertainment center, and some of the control buttons were a little unreliable. These are minor complaints, however."
יתרונות: "Superb crew and excellent service."
חסרונות: "Food options"
יתרונות: "The organization of the boarding was well done. The plane was comparatively roomy, the servers were efficient."
חסרונות: "The boarding was delayed and although the stewards were efficient, little things like running out of noodles and running out of the chicken option on the dinner menu marred the service."
יתרונות: "Smooth flight on Cathay Pacific, as usual. Great service from the crew, even in economy class. Best airline across the Pacific."
חסרונות: "Nothing. Everything was great."
יתרונות: "The flight went okay, but my bag didn’t make it and still hasn’t been found."
יתרונות: "Able to sleep. Arrived safely."
חסרונות: "I accidentally sat in the wrong seat and had settled in comfortably, when a crew member pointed it out, I quickly got up and made my way to my seat. However someone was sitting there. The crew member told me that since the person had settled in I'd have to sit in another seat and pointed to yet another seat. Needless to say I was very confused and more than a little ticked with the inconsistent behaviour. Things didn't get any better when they defended their approach instead of simply acknowledging the problem."
יתרונות: "Seat was good."
חסרונות: "Lounge in Chicago terrible...lounge near gate in HK was disgusting. The nice lounge closed too early. The food was passable The flight crew was mixed...a few nice ones, but most were unfriendly Ala American or BA Bathrooms on plane not in great condition"
חסרונות: "Food ,service , aircraft"
יתרונות: "Comfortable seats, clean toilets, great service, awesome entertainment options, great movie selection with search by keyword"
יתרונות: "I managed to miss my flight in Hong Kong (my mistake) and Cathay managed to get me onto the next flight. Thanks Cathay!"
יתרונות: "Confort and service"
חסרונות: "1-hour delay due to inclement weather"
יתרונות: "Went up and down as planned."
חסרונות: "Late departure due to storms results in late arrival. Seat didn't work as expected. USB charger didn't work and interfered with the headset."
יתרונות: "Overall excellent"
חסרונות: "Short gap between flight and long walk going to the next flight gate. Passing the security alone take time plus u have to walk then ride a train after that long walk again going to the gate."
יתרונות: "Nice flight great service"
חסרונות: "I like everything"
יתרונות: "A350 is great."
חסרונות: "Service was not that great for business class a"
יתרונות: "Comfortable seating, good tasting meals, and excellent service!"
חסרונות: "Not a thing! Everything was really great!"
יתרונות: "Attitude and service levels of the flight attendants was the best I have encountered for a while"
Wrong advice was given by AF counter for the boarding by asking me to exit airport and then enter again , otherwise was ok .
חסרונות: "The food was not as usual."
חסרונות: "Short and sweet"
חסרונות: "I not get to go my flight, I couldn't get reimbursement"
חסרונות: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
יתרונות: "Crew memebers"
יתרונות: "All went right namely the seats but the luggage condition is the worst"
חסרונות: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
יתרונות: "Great newer plane, great service!"
יתרונות: "Incredible staff. Super polite"
חסרונות: "Entertainment worked sporadically"
יתרונות: "crew great comfortable"
יתרונות: "Crew was very nice and the food was excellent"
יתרונות: "Crew was very nice. Food was good and tasty."
חסרונות: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
יתרונות: "Food and entertainment was awesome"
חסרונות: "It's awfull to sleep. Very unconfortable."
יתרונות: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
חסרונות: "Business class seating on the AirBus 318 is very cramped."
חסרונות: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
יתרונות: "Boarding this large plane went relatively quickly and orderly."
חסרונות: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
יתרונות: "Food was good. Crew nice and professional."
חסרונות: "Landing was not so smooth."
יתרונות: "The free glass of red wine when the plane finally took off."
חסרונות: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
יתרונות: "Boarding for BUsiness class was fine. Seating was cramped."
חסרונות: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."
חסרונות: "Waited a while before take off."
יתרונות: "The crew and flight was faultless"
חסרונות: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"
חסרונות: "They were unfreindly and rude."
יתרונות: "The friendliness and courtesy of the staff."
חסרונות: "One piece of my luggage was left behind in Paris."
חסרונות: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"
יתרונות: "La entrada"
חסרונות: "El resto de cosas"
יתרונות: "The airplane have great entertainment system. The cabin crew are very nice."
יתרונות: "Comfort, food and service are better than average."
חסרונות: "When stewardess opened overhead locker, something fell on my head."
יתרונות: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
יתרונות: "Seat comfort in business class Professional and friendly crew"
חסרונות: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
יתרונות: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
חסרונות: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"
יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."
יתרונות: "Short, lots of leg space"
חסרונות: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
חסרונות: "The crew was not very polite."
יתרונות: "There was enough leg room"
חסרונות: "The food was not very nice and the aircraft was really cold."
יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"
יתרונות: "The food was good"
חסרונות: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
חסרונות: "Meal choice missing kosher non-gluten combination."
יתרונות: "Panamá airport is a disaster, unorganized and dirty"
חסרונות: "Panamá airport"
יתרונות: "It was as expected."
חסרונות: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
יתרונות: "Friendly crew; comfort; punctuation. Fast boarding"
חסרונות: "Simple food - very small amounts. No entertainment."
יתרונות: "Pleasant staff."
חסרונות: "I sat next to an overweight lady and was incredibly uncomfortable my entire flight. There needs to be better regulation for overweight passengers to ensure that every passenger has enough room"
יתרונות: "The service & food were excellent! Outstanding. Boarding was efficient, crew was polite & helpful. I've never utilized such high-tech entertainment. It was great to be able to select movies, tv, music etc. whenever I was ready."
חסרונות: "Can't think of anything."
יתרונות: "Boarding was efficient, the flight was on schedule, crew was nice."
חסרונות: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."
יתרונות: "the crew was very nice and the food was good."