Qantas and Emirates flights were awesome, the timing of dimming lights to encourage sleep was great and the food service and timings were perfect. bathrooms were clean and enough legroom in economy
Flight cancelled , no customer service to refund amount
יתרונות: "Crew & food was amazing"
יתרונות: "Crew was very good and helped whenever it was needed"
יתרונות: "Supportive to my family needs traveling with 2 babies"
חסרונות: "I was offered an upgrade to 1st class, but not to my wife, I m thankful but had to decline the upgrade. I was hoping for more courtesy for an upgrade to us both as traveling couple rather than to one only"
יתרונות: "The crew was helpful. Flights were on time."
חסרונות: "The transfer in Dubai was to be made in 75 minutes to another terminal where the inter-terminal bus only comes every 40 minutes. Almost lost my connecting flight. Also, the seat on the FRA - YYZ leg was 23A. Couldn’t be reclined and had no leg space. Painful!"
יתרונות: "Great crew. More room for seat would be better"
חסרונות: "All seats should look like the first class seats. I’m a little person and still was cramped. Can’t sit in same position for that long."
חסרונות: "Availability of livesport tv channels"
יתרונות: "Today amazingly the service was too good, the hostesses were coming forward and asking if we needed something and making the journey comfortable."
חסרונות: "Was nicr"
יתרונות: "No one gave me food. I pressed the button to request services, and had to wait for two hours until someone finally came and get me a drink (the flight was about 3 hours long). This was the worst flight experience that I ever had. Very bad."
יתרונות: "The legroom"
חסרונות: "The food was fine but was too late so my son felt as sleep before that."
חסרונות: "Shitty boarding like in all India airports"
יתרונות: "Friendly, capable crew. Seats very comfortable - properly flat/horizontal beds."
חסרונות: "Connection was too rushed in Dubai. It seemed odd that they treated it as a night flight (dark cabin), given that it left at 10am - is this for the convenience of the staff?"
חסרונות: "Before I start my complaint I would like to say that my family and I had 6 emirates flights this year and 5 of those flights were very good and we thoroughly enjoyed our traveling with emirates but this 1 flight came out to be the worst flight of my life. I made online check-in and chose our seats and all was successful but when we reached the airport and I opened my app, it displayed that online boarding pass was not available. After moving slowly in a long queue, when I reached near boarding counters, an official checked my name in a list and informed that there was some new tax applied on us and thus I had to visit counter 5 or 6 to pay that tax. We joined the queue of counter 5 but it was not moving at all and I noticed some people being served at counter 5 who were not in the queue, thinking that counter 5 might take longer, I joined counter 6 queue where there were only 1 family and 1 passenger ahead of me, for next half hour we stood there but that queue didn't move. Finally after some time another counter called me, he confirmed that I had made online check-in. We were given boarding passes and were asked to wait for tax processing, After another 15min, we were given all papers and were requested to move to the immigration counter. After immigration when we were going through final security check, the emirates official asked me to hurry up, I showed him that the security process was going on in front of him, upon that he asked why I was late to airport, I informed him that I made online check-in and I was required to be there 90min before the flight but I was there 150min before the flight and it was in front of him how long the tax processing took, upon that he said that I should have been at the boarding counter 240min before the flight and that I should be aware of the facilities at the airport (although it was my 1st time there). I had not made any complaint on what had happened so far to anyone and I was not rude to anyone although I was with my wife and 1.5 years old son who was crying coz of warn weather and thirst, we couldn't provide him with water coz we were standing in queues all the time. But hearing such comments from Emirates official were quite unbearable but still I stayed calm and reached at the gate. When I handed over the boarding passes, I was told that my boarding pass was missing and I was quickly blamed by emirates officials that either I reached there without a boarding pass or I had lost it. When they checked in their system it showed that I was already boarded, I understood that they gave my boarding pass to someone else but they kept on saying that I had lost it and also informed the same to plane crew, then they made a manual boarding pass for me and let me pass the gate. We were the last passengers to enter the plane. When I reached at my seat, there was someone else sitting there, upon taking attendant's help, it was discovered that the passenger sitting there had my boarding pass."
חסרונות: "The seating room in the 747 with 10 seats per row is limiting and uncomfortable. The passenger beside me was pushing well into my space, and the rambunctious flight attendants kept marching right into me and banging my seat with the cart, once also spilling water all over me. (Though she was very nice about it, and I wasn’t upset with her personally.)"
חסרונות: "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."
יתרונות: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
חסרונות: "Can't think of anything. Really."
יתרונות: "I liked the options for entertainment and comfort."
חסרונות: "Crew and Boarding crew were not at all respectful, they were very rude."
יתרונות: "Nice travel from Dallas to Dubai and I am happy."
יתרונות: "I was very pleased with the service and customer care the airlines displayed."
יתרונות: "Friendly crew members. Wonderful service. Great entertainment. Excellent service all round."
יתרונות: "Second legs entertainment system was brilliant."
חסרונות: "To offer only one meal on a 7 hr flight seemed quite stingy, although the quality was very good."
יתרונות: "Overal very comfortable and good service aboard plane."
חסרונות: "Sat on plan after boarding for an extended time before takeoff. I think it was a maintenance thing. It happens so no biggie. Table and magazine pocket needed cleaning from prior flights. Made me uneasy from a cleanliness point of view so they took a hit on comfort."
יתרונות: "Movie options were good"
חסרונות: "Food was mediocre, service was poor crew took 20 mins to answer the request, our food was served very late, no legroom, no good snack refreshment options"
חסרונות: "The online site didn't let us allocate seats even before 48 hours of schedule flight timings. Complimentary seats were allocated badly. Even when contacted with airline staff they didn't pass on the right information. We found on airport counter that exists seats opened before opening the airline counter at the airports whereas we are told that it would be allocated at the airport counter only. Misleaded at Dubai by airline staff that airport counter would open 3 hours before flight departure whereas we found and told at counter it was opened 48 hours before flight departure. Faced lots of inconvenience in allocation of complimentary seats. I speak with other co-passengers in the flight and found single complimentary aisle seats were allocared to passengers. They same opportunity was not extend to others having more than 1 seats in the flight."
חסרונות: "Boarding of gate A20 location in Dubai"
יתרונות: "the food was wonderful, the economy seats were comfy, and the service was superb. I really liked being able to watch movies and listen to music w/o a charge."
חסרונות: "I was taken by surprise that I could not take my SLR camera on board as carry-on luggage and had to check it (they were doing this to everyone, not just me and it covered laptops, kindles, cameras, etc - everything electronic except phones). This was not done on the flight into Dubai. Also irritating was when I got to Boston, an Emirates guy cut open the packing envelope open and in the process, accidentally sliced the camera neck strap. He was, however, very apologetic and eagerly got me the info needed to submit a claim to Emirates."
יתרונות: "Crew was great, entertainment options expansive, food decent"
חסרונות: "I had 2.5 hours to get from terminal 5 to 4, check in and get to gate. I almost didn't make it. The lines at emirates check in were insane and didn't move for a long time (online checknin was unavailable). TSA at JFK also. Easy slow and my TSA precheck didn't appear for my pass."
יתרונות: "Excellent experience. The airline I will be looking to fly from now on."
יתרונות: "Entertainment & food options, onboard service, seat width & leg room (I'm just under 6 foot)"
חסרונות: "got non-vegetarian food in spite of choosing veg. they said they didn't get the request. Unacceptable."
חסרונות: "Noisy kids and parents along 14 hours of flight. When arrived at Dubai, we had a long ride of a bus, walking, and transited by train - overall 35 minutes."
יתרונות: "As comfortable as can be expected in economy class... more comfortable than other carriers to be sure. Service from the flight crewy was excellent. The food actually quite good."
חסרונות: "Boarding process is the one area that could be improved."
חסרונות: "Nothing everything is good"
חסרונות: "Do not like Dubai airport security setup and the distance one has to walk between arrival and departure gates is a joke especially when your over 70!"
יתרונות: "Everyone was very plesant. The flight dinner was tasty."
חסרונות: "16 hours transit in dubia without any service."
יתרונות: "Overall feeling on board, comfy seats and leg room, high standard of screen and remote control, free 2h wifi for all, quality of food and drinks"
חסרונות: "Crew could be more friendly. On my first flight I wasn't even asked if I would like to drink something even though not sleeping and waiting to be asked (I think my complete line was forgotten), there was no smile and kindness, when entering the plane 2 people in front of me did not need to show their tickets so I put mine away - of course I had to show mine a 4th time then and look for it. So annoying. They all look pretty but could definitely be more service orientated."
יתרונות: "I would like to say this is the most horrific experience I have ever had traveling and using Kayak. I was late by 10 mins getting to the ticket counter and Emirates gave my seat away. I then proceeded to attempt to rebook and the Emirates agent advised they are sold out for the next 3 days and have no flight alternatives to offer. I contact flight network and the person I spoke proceeds to tell me the same thing and there is nothing they can do for me. Basically that I would need to purchase a whole new ticket on another airline as Emirates doesn't have availability. Which I did. Now I'm looking online and Flight Network has my exact flight on Emirates available at same price I paid for my ticket. But now my new ticket purchased to get home is non-refundable. I'm out over 1000 dollars because of bad info. This has been a horrific experience and after being loyal to Kayak for years.... I will never use the site again."
יתרונות: "Very Friendly and smiley crew"
חסרונות: "Boarding announcement and system were unorganized"
יתרונות: "I liked the in flight entertainment, food, and decent leg room in comparison to other airlines. Also, a plus they have a good beverage selection."
חסרונות: "Not much I didn't like"
יתרונות: "Low fat meal was great! (the salmon one)"
חסרונות: "They broke my checked in luggage!!!"
יתרונות: "The airline still runs like a well-oiled machine. Everything is efficient and staff are courteous. Flights are on time and reliable. DXB airport is easy to navigate. New on-board headphones design is an improvement."
חסרונות: "Cost saving cuts are evident around every corner. No more night mask, flight socks and toothbrush. No more hot lemon towel upon boarding (only towards end of flight). Food tray is smaller and more compact than before, turns Dinner into a game of Tetris (although, not a fun 'game'). Flights aboard A380 are much more comfortable than in Boeing 777."
חסרונות: "We had selected row 47 for our seats and this seat allocation was confirmed on our itinerary. However, at check in time, the airline arbitrarily changed our seats to row 83 without even letting us know. This is unfair and wrong. Wheelchair was booked but not provided . I think this is because of your staff please check it . It seems that it was sold"
חסרונות: "Crew was pathetic with no compassion towards customer."
יתרונות: "Courteous in-flight staff, delicious food."
חסרונות: "Long distance travel at single stretch on Chicago - Dubai sector."
חסרונות: "Having announcements in the lounge or a better choice of beverages on board would be great....also surprised there were zero reading materials available in business class"
יתרונות: "Liked that the busses to gate at arrival were not packed"
חסרונות: "Not having middle seats filled thought that was terrible"
יתרונות: "seat uncomfortable, food wasn't good"
חסרונות: "armrest seats should moveable for a child can lay down during 11hrs45' fly. Terrible experience! My seat number was 53A,B, and C wasn't moveable, boeing 777"
חסרונות: "Excellent service over all."
יתרונות: "Friendly crew. Short flight, very efficient"
חסרונות: "It’s satisfying everytime I fly with VietnamAirlines. Except that a kid behind me kicked my seat nonstop. Literally, nonstop!"
יתרונות: "The cabin crew were very pleasant."
חסרונות: "The airport departure noticeboard was a mess, giving confusing information about flights and gates, as well as information which contradicted what was on the boarding pass. Not just about my flight, but about several flights. The PA announcements didn't clarify, until the very last minute."
יתרונות: "The flights left and arrived on time."
חסרונות: "When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues."
יתרונות: "plane was new and captain was professional"
חסרונות: "plane was badly late and the boarding process was poorly coordinated"
יתרונות: "On time service and crew service"
חסרונות: "Improvement to entertainment and food selection"
יתרונות: "The entire flight was pleasurable. The crew was outstanding."
חסרונות: "Apparently the records showed that credit card used did not match with the actual card used. I used my Kayak account to book 7 tickets. My friend used his credit card to pay for all 7 tickets. The records showed that my wife’s credit card was used when in fact my friend’s card was charged."
יתרונות: "Nuce crew and gentleness"
חסרונות: "Entertainment but we know it’s a plane restriction"
יתרונות: "The crew were not visible and didn't offer any assistance"
חסרונות: "An offer of a snack as we paid a high price for the econom y flight"
חסרונות: "Delayed with no announcements or explanation."
יתרונות: "boarding time is on time dinner have 2 choices"
חסרונות: "minor one - they donr want to give extra bread as not might enough for everyone entertainment could improve by having in-seat monitor"
חסרונות: "Delayed by almost 2 hours."
יתרונות: "I can choose the seat"
חסרונות: "Boarding no advert, rush disorganized and unfair personal at the gate. In the plane no smiling, but i understand during the trip why. The staff got problem with the Vietnamese people who do not respect and listen the rules. Its really hard for them to work ."
יתרונות: "From check in to final arrivals this was a smooth and faultless flight. Too short for food or entertainment but everything was perfect. All booked through Kayak."
יתרונות: "Flight was generally ok."
חסרונות: "No power or USB ports."
יתרונות: "We left late but arrived safely and close to being on time."
חסרונות: "Taking the bus to the plane is a nuisance."
יתרונות: "It got me to my destination"
חסרונות: "Late and not even a Vietnam Airlines plane, the plane was an Cambodia Angkor Air plane...not what I payed for."
יתרונות: "I arrived on time."
חסרונות: "The food was horrid and the entertainment system was sub mediocre at st best."
יתרונות: "Overall, this is a short trip. Everything is ok."
יתרונות: "Kind attention and assistance with checkin, given priority as an elderly passenger needing a wheelchair."
חסרונות: "There was no food offered for this 80 minute flight, and the only drink offered was a choice between cold water and s Coke-like soft drink. I get a wheelchair assist (elderly woman with some mobility issues). The service person who brought me to the gate never showed up again to help with the boarding. Instead (??), the airline had me boarding LAST (most airlines have had me board among the first), and then sitting at an aisle seat (most airlines have me at a window). They asked me to wait to deboard until all passengers were off - that is standard. But because I was sitting on the aisle I had to get up and wait standing while the two other passengers on the row got out, and then go back to be seated. Very awkward"
יתרונות: "The Premium Economy section is relatively small, and quiet. At check-in, I was attributed a window seat, and the section was fully packed. The company went out of its way to give me an aisle seat. A window seat would have resulted in a badly hurting elbow. The seats in Economy Premium are OK, nice pitch and width : 2+4+2, instead of 3+3+3 in Economy."
חסרונות: "The seats in Economy Premium have a foot-rest, that is badly designed and badly kept. Nothing to do with the kind they have in Business class. Push the button, it will spring up. This is OK for short people with short legs, like average Vietnamese customers. It is a pain for taller people with longer legs. It takes a lot of strength to push the footrest into its former position. In my seat, two attendants came to my help and could not do it. Something apparently was broken. I spent 13 miserable hours without being able to find a comfortable position for my legs. I strongly suggest to Vietnam Airlines get rid of the footrests altogether, or find an easy-to-manage model."
יתרונות: "Reliable, no nonsense, good price-quality ratio"
חסרונות: "This flight is almost always late. Connections in Paris tend to be difficult."
יתרונות: "Loved the pod seating in business class. Very confirtable"
יתרונות: "I think the foods from Hanoi to HK and HK to Hanoi are very decent. The flight was not that crowded and crew members were behaving very properly."
חסרונות: "A lack of flight entertainment options"
יתרונות: "They didn't try to charge me for checking in 1 piece of luggage.....unlike Air Asia.....will definitely use again"
יתרונות: "The evening meal was far better than the mystery cold cuts and drowned slaw on the daytime flight out of Hanoi. Crew were pro -- if a little terse at times. Pilot launched and landed the aircraft successfully, always a big plus in my books."
חסרונות: "Seat was hard and somewhat uncomfortable. I wanted bottomless refills of white wine but the stewardesses had other ideas. Pours were on the skimpy side, too. Passengers were fiddling with their damned devices during takeoff and landing, and the crew shoulda laid down the law there."
יתרונות: "Aircraft state of the art (A350). Economy Premium cabin is standard, but definitely above some other companies. Cabin crew do an excellent job, with a business-like attitude. Food service quick and efficient. The food is good. Will travel with them again, if they keep the low prices for this Premium Economy cabin."
חסרונות: "Cabin crew could use here and there a friendly word, but this is a mere suggestion, there is no professional fault on their part."
יתרונות: "Well worth the price"
חסרונות: "All good"
יתרונות: "Lined up, crew took our tickets, we loaded on the bus to bring us to the plane, but the bus just stayed there for 10-15 mins. Then they told us all to get off the bus and go back into the terminal and wait. No explanation or apologies. Waited another 30 mins then everyone lined up again. They never explained what the issue was - it was a bit unsettling. Like, was it a meintamice issue? Should we be worried for our safety? Or was the aircraft simply late/delayed? Upon taxiing and take off the pilot finally said they were delayed from a previous flight and the plane needed to be “checked.” Would’ve like to know that an hour earlier when we first got kicked off the bus."
יתרונות: "I choose this flight because of late departure time"
חסרונות: "no entertainment. no wifi."
יתרונות: "Airplane food is usually drab & this fish in chili sauce was really tasty. Pleasant crew"
חסרונות: "Miss channels fir tv or music or movies. No wi-fi"
יתרונות: "the legroom, the seat, the footrest, the armrests - 2 each! Very comfortable, slept well."
חסרונות: "Crying babies, but the Bose QC35 noise cancelling headphones took care of that!"
חסרונות: "Food... only could have the fruit"
יתרונות: "Ample leg room, though a little less than on previous VN flights. I don't know which plane this was, but a 2-4-2 seat configuration."
חסרונות: "As we were boarding from the gate to the plane, we were stopped by crew to ask how pregnant we were. With a tired, grumpy 2 year old, we had to dig through our carry-ons to find the form we had just filled out at the check-in counter. Totally unprofessional and disorganized."
יתרונות: "Everything! The service, friendliness, food, movies, clean restroom, etc."
יתרונות: "The Boeing 787 9"
חסרונות: "The food"
יתרונות: "On time, smooth flight"
חסרונות: "seats seem "cheap" plastic. They crackle as you move in them and don't seem to be a very high quality."
יתרונות: "Excellent service and on time performance. Very intelligent personnel."
חסרונות: "However, snack was one of the worst I've had in 50 +years of flying."
יתרונות: "The food was good."
חסרונות: "The airbus ventilation is terrible. The pilot was weaving up and down to much."
יתרונות: "Flight left exactly on time and arrived 10 minutes early."
חסרונות: "Leg room very poor on this flight. Very short flight so no food or entertainment."
יתרונות: "No comment"
חסרונות: "No comment"
יתרונות: "Ease of travel was fantastic"
יתרונות: "The flight attendants were excellent! The flight went smoothly and on time!"
יתרונות: "Did not have food so can't commen. This airline reminds me of Cathay pacific I really liked it. I have down Vietnam airlines several times Good English and on time. They know how to deal with people in wheelchair. I will fly every time I can"