יתרונות: "The crew were nice"
חסרונות: "Everything else Check in Seat assignments My seat kept going back it was so uncomfortable there was zero over head space even for my small bag"
יתרונות: "The seats very tightly spaced and did not reclnine"
חסרונות: "The flights war 2 hours late and the boarding was totally disorganized."
חסרונות: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
חסרונות: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well."
יתרונות: "Not much! Boarding was a nightmare, nobody knew which was the gate and actually they never put it up on the depatscreen. I felt like cattle!"
חסרונות: "Get organized! Let the passengers know the gate, board by zones instead of a cattle call 45min. before boarding and having to endure the pushing and shoving during this time. Getting in an airplane where people are trying to find a place for their belongings, not finding any and clogging the way."
חסרונות: "the connecting flight was missed because of a delay in the first flight. i got a different flight with a different airline (sas), they were not informed that i paid extra weight and window seat. i am very unhappy! not to mention that the whole purpuise of my trip is gone, because i a will arrive to copenhagen five hours late for the meeting i was supposed to hold with my fans! i will never fly with egean again!"
יתרונות: "The space for the legs"
יתרונות: "Very punctual and easy. Very friendly crew."
חסרונות: "The seats feel small both in width and in leg room. Online check in did not work properly--I got a message that I was put on the stand-by list."
יתרונות: "Hi, i was surprised that i had to ask an extra money for my suitcase, because when I ordered the flights nothing was written about extra payment!"
חסרונות: "The check in staff at the front desk were extremely rude and forced me to check and pay for a bag that was a carryon."
חסרונות: "Flight was late two hours..."
יתרונות: "The flight was ok , even though it was delayed 40 minutes"
חסרונות: "I was surprised and disappointed when I found out that I had to pay for my Standard luggage 1 suitcase per person cist me an extra $92 USD and I now know that I will also have to pay on the yrip back . You site eas very unclear about this , exttemly disapointing!"
חסרונות: "Everything. Our flight delayed that can happen. But what can’t happen is the total lack of service. Shame No wonder Greece is bankrupt. Zero zero"
יתרונות: "Every thing was fast,easy & kindly I didn’t eat-can’t say my opinion"
חסרונות: "Luggage was not included in the ticket price and it was never specified when we purchased the tickets"
יתרונות: "Very good company Nice staff"
יתרונות: "Good planes. Kosher food was awful. No entertainment."
יתרונות: "There was food even for low cost travel. Very good plane"
חסרונות: "The main problem is that when I bought the ticket, it wasn't clear luggage wasn't included but only carry on items. I had to pay extra. It was a surprise. I assumed that 1 small suitcase was included."
יתרונות: "The staff was polite."
חסרונות: "For some reason my boarding pass wasn't scanning. They took me to the side and had to do it manually even though everything was correct."
יתרונות: "Flights were on time."
חסרונות: "I was charged for the bags. I didn't know that I was spouse to pay for the bags since the itinerary doesn't show clearly what type of ticket I have!!"
יתרונות: "No complaints!!"
יתרונות: "Everything was perfect, the flight late a little but it was ok with the connection...."
חסרונות: "1. I could not get answer from Aegean airlines if the serve food on the board. They said nothing about it when I booked the flight. 2. It was clear for me that I can give 1 piece of luggage, 23 Kg , for free. I was surprised at the check in that I have to pay for it $54 !!!! Why you don't say it when I booked the flight?????"
חסרונות: "not enough leg room"
יתרונות: "Good service and performance Staff very helpfk"
חסרונות: "The onky problem was the need to rechdck bags at athens for our flight to Ioannina With onky 1 and a half hours long lines at passport control It was a race... Pressure Best tonthinknhow to avoid and perhaps the airline should warn us in advance .."
יתרונות: "While we have some ratings of 1, 2, and 3; over all we gave Aegean a 5 because of the excellent accommodations they made for my wife who is handicapped. They went out of their way to make sure she got wheelchair assistance, and lift assistance up to the airplane.."
חסרונות: "No entertainment and the food, although free, was basic doughy bites of something I couldn't recognize."
חסרונות: "Too much of uncontrolled loud talk between passengers above 25 - 30 yrs old on either side of aisle at night 10 - 12 PM without even thinking that other passengers are around. Flight attendants could have been courteous by asking them to keep the noise low. My baggage did not arrive for 4 days in Cairo and no one was responding to calls and even went to airport twice . offices were closed during day time . Last day before leaving with the help of a travel agent I was lucky to get my luggage. There was almost a brawl at airport as people were unhappy because their baggage did not come from tel aviv to cairo. Very poor handling of delayed baggage. Not even a call from the airline. Not sure if it was offloaded in Tel Aviv or Athens."
יתרונות: "They charge us 40 ero each for bagage. Mabe it was my foult thst i didnt notice that the air price not include bage. Smal wotld u know I thing it is not fair"
יתרונות: "On time and good service"
יתרונות: "I did not take the flight as I had to cancel my reservation due to a medical problem."
חסרונות: "I'm sure it would have been a lovely flight had I taken it."
חסרונות: "no words to describe how bad it was - the main problem was the operated company at Israel"
יתרונות: "efficiency and a sense of a smile from the ground staff"
חסרונות: "the fully booked plane."
חסרונות: "Very upset with airline. We arrived 1 hour and 15 mins before flight and was told they oversold our flight and gave away out tickets. That is illegal to do. I want a full refund for our 3 tickets. Our names are Bernard , Judith and Max Levin. We were suppose to leave at 5:30 am and arrive at 7:30 am. Instead, we lost the entire day and did not arrive until late afternoon . This is not right what the airline did to us. I want a refund from our credit card."
יתרונות: "Daniella in tel Aviv awesome deserves raise very professional all flight attendants pleasant thank you plane left on time landed 15 early a true pleasure highly recommend Opposite of norwegian in every way"
יתרונות: "Snack was a light meal of pasta with melted white cheese & spinach, bread sticks, and a pastry/cookie. Yummy!"
חסרונות: "Plane remained on tarmac for 45 minutes before leaving causing us to be about 1 hour late."
יתרונות: "Great crew, great service. Super clean airplane. Fast checkin and baggage drop off."
חסרונות: "I was surprised, and only for the best!"
יתרונות: "Hfghfnnfdvjjffb ffnmfxjjtfjkyg hhfbjfbkffjj gdhjgg"
חסרונות: "Fjhdjjgjk fhjkrscmloj kgdblohg fjgjj dhlydhkk dhkrhk"
יתרונות: "Fast, clean, gracious."
יתרונות: "The flight was fair, with no problems other than pushing and shoving getting aboard."
חסרונות: "The outrageous and unannounced baggage charge of $80! for two carry-on size suitcases which we were not permitted to carry on because of current weight limits."
יתרונות: "Good service"
חסרונות: "Luggage was not included in the price of the ticket- had to pay $ 40.00 for each suitcase/bag."
חסרונות: "The price of the ticket did not include luggage. The biggest problem is that it was not mentioned anywhere during the booking process, and I found out that extra 40$ should be payed for every suitcase at the checkin desk."
יתרונות: "Very comfortable"
יתרונות: "The flight was posfond in tel aviv by 45 minutes"
חסרונות: "Waiting area was very crowded. The flight was delayed."
יתרונות: "The flight was excellent. Thank you"
חסרונות: "when I booked the ticket , I didn't notice that a baggage that I send would cost extra money and had to pay 45 dollar at the airport. I recommend to write it more big and clear on the booking formula."
יתרונות: "the food was really good, and somone met us to get us to the next flight"
announcements in english. 5 hour delay, asked twice (and so did other passengers), but no updates in any other language.
חסרונות: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."
חסרונות: "could not be delayed"
חסרונות: "I missed my flight because my previous flight was delayed 2.5 hrs"
חסרונות: "One hour delay"
יתרונות: "To be going home!"
חסרונות: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."
יתרונות: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
חסרונות: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"
יתרונות: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"
חסרונות: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."
יתרונות: "Boarding was quick and we arrived on time."
חסרונות: "When getting to Bucharest we were taken by bus and didn’t have a gate."
יתרונות: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
חסרונות: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."
יתרונות: "What to like? The rudness? The delays? Or the fights on board!!!"
חסרונות: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"
יתרונות: "Stupid survey can’t eliminate category that doesn’t ajgpply"
חסרונות: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."
חסרונות: "flight delayed by more than 1 hour"
חסרונות: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."
יתרונות: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
חסרונות: "I liked everything"
יתרונות: "Clean enough"
חסרונות: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."
יתרונות: "Flight Attendants very good"
חסרונות: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"
יתרונות: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"
חסרונות: "The plane seemed very old, toilet in poor condition."
חסרונות: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
חסרונות: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."
יתרונות: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
חסרונות: "Serive to pay extra luggage very very slow"
חסרונות: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
יתרונות: "Crew, polite and friendly"
חסרונות: "delay of more than 6 hours and incorrect information"
חסרונות: "They change the fly departing time with 12 hours before I was flying"
יתרונות: "Easy to book on phone no problems getting boarding passes etc."
חסרונות: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."
יתרונות: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
חסרונות: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"
יתרונות: "The flight went well."
חסרונות: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."
חסרונות: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"
חסרונות: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."
יתרונות: "Arrived early to destination"
חסרונות: "Lack of entertainment also limited drinks"
יתרונות: "The flight was punctual"
חסרונות: "I got charged twice for luggage and couldn't get a refund"
חסרונות: "Rude crew, not organised work , not enough space for legs"
חסרונות: "I had to make my own way home from Manchester.. plane diverted due weather."
יתרונות: "free breakfast great staff"
יתרונות: "Free drinks, cheap flight and fairly comfortable!"
חסרונות: "No allocated seat."
יתרונות: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
חסרונות: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"
יתרונות: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
חסרונות: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."
יתרונות: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."
יתרונות: "Can't say that I liked anything at all."
חסרונות: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."
יתרונות: "comfy seats and a breakfast thrown in !"
חסרונות: "not much"
יתרונות: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
חסרונות: "Seats rather narrow"
יתרונות: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."
יתרונות: "Good price, comfortable seats, nuce food and candies"
חסרונות: "No online check-in. 1 hour waiting for nothing."
יתרונות: "The service was OK, we flew on time and the flight itself was pleasant."
חסרונות: "The interior of the aircrafts looked old and a bit dirty. The feeling is that you are flying on a poor low cost service."
יתרונות: "It was a very nice, standard flight. Nothing remarkable good or bad."
יתרונות: "The was not confortable"
חסרונות: "Having more entertaiment"
חסרונות: "Transa ia could start by respecting the law and actually enforcing car seats for small children instead of forbidding families to take their car seats in their airplanes."
חסרונות: "Baggage claim was nearly one hour long"
חסרונות: "The flight was delayed more than 30 minutes and it took the crew too long to address the issue. It left the passengers wondering what was going on. While we waited the air conditioner did not work and we were left in intense heat. I still don’t know the reason why the flight was delayed because it ."
חסרונות: "Not even water is offered to people"
יתרונות: "Quick and convenient"
חסרונות: "Delays are always an issue"
חסרונות: "Limited seating online Made you stand in long checking line 2.50 for a cup of Nescafé"
יתרונות: "They changed the flight schedule and i asked them for refund and i did not get my money back"
יתרונות: "Everything was fine"
חסרונות: "No problems"
יתרונות: "Not full flight"
חסרונות: "Norwegian nickle and dimes everything seats, foods, luggage entertainment non existent"
יתרונות: "We departed on time It was cheap to check a bag"
חסרונות: "No one in orly is here to communicate with passengers. Neither airline ground personnel nor airport staff"
יתרונות: "The flight was on time."
חסרונות: "Uncomfortable seats, rude staff, had to pay for water, very hot on flight"
חסרונות: "The boarding and bad experience at the departing gate was unprecedented!!! I am a gold & platinum traveler, due to millions of mileage flown for over 40 years. This experience that I experienced at the departing gate was unprecedented, worse than the worse charter flight from a third world country decades ago!!! Apparently Transavia has "Sky Serv" employees doing their departing gate work, and they are the worse I have encountered in my life. Rude, irresponsible, talking back to customers when they dared ask them a question, not caring about anything let alone the comfort of the customers, or advising them of status of departure. As a result, they allowed a line to form for boarding, with all the relevant shoving and pushing, including older people standing and being pushed in line, as the Shy Serv employee went behind the departure desk and THE TIME OF DEPARTURE HAD COME, so it was natural for all to stand up in line thinking they will board, while the ARRIVING PLANE HAD NOT EVEN ARRIVED. And when I realized that (also in line) I asked the Sky Serv employee who appeared as the supervisor, why are they not telling the people that so they can sit down, the answer was "we didn't tell them to stand up"!!! When I told them that I thought it was just considerate to do that, he was joined in defence by his colleagues saying "no-one told you or anybody else to stand up, you and they did". As if this was not enough, when finally the plane came, people debarked, and plane was made ready to board, we were asked to board, only to stop us on the middle of the the boarding bridge and stand there for 15 minutes with no one to tell us anything, until a member of the plane crew came out to advise us of the delay and allow us to proceed to the plane. NEVER AGAIN WILL I FLY TRANSAVIA, or any airline that has "Sky Serv" as it's ground handlers!!!!"
חסרונות: "Free tea & coffee would be ideal"
חסרונות: "Arrivato con 43’ di ritardo da sommarsi 15’ per scala e autobus non presenti . Uno scandalo"
יתרונות: "The crew was personable. Flight was on time."
חסרונות: "Transavia delayed 1:30h the flight."
חסרונות: "Boarding at Orly airport was unorganized and cluttered. Flight was delayed (took too long to depart)."
יתרונות: "Everyone was happy trip went great price aircraft clean crew nice!"
יתרונות: "very nice crew"
חסרונות: "no pre-checkin on my return flight"
יתרונות: "I was stranded in Budapest due to weather and was thrilled to find this flight for same day travel, a few hours later and have a decent price!"
חסרונות: "I liked it all!"
יתרונות: "Cheap ticket"
חסרונות: "Not even complimentary tap water offered. Horrific boarding method and rude staff shouting at people who were waiting patiently. Very likely they will take your carryon even if you comply with requirements, but after you go through the process of security, which is irritating. If they need space they should offer upon check in."
יתרונות: "great crew and exellent service"
יתרונות: "Cheap. Gets you from one stop to the next."
חסרונות: "Took forever to check in. I know they were under strike at that time but then after waiting for so long and just making our flight, they sent my luggage to Seville Spain. It took 3 full days for me to get my luggage. I contacted via Facebook and email and basically just got the response of I have to wait until it arrives at the airport and the best advice they could give was to call the Seville airport. I mentioned multiple times in my email and message that I did not have phone service. I showed up to the airport everyday to see if it made it in finally it did on day 3. It wasn’t until 5 days later that they even contacted me to say it had arrived but I had already picked it up. Very disappointing."
חסרונות: "When I arrive to Orly Airport îm waiting 2 hours to the claim baggage for take my luggage, 2 hours late is very not normal..."
יתרונות: "That I could finally land in Madrid, actually a quick flight!"
חסרונות: "The delay in the flight, a mess at the time of boarding the plane, just terrible!"
יתרונות: "Cabin crew professional, efficient and pleasant. Cabin clean, seats comfortable."
חסרונות: "Nothing not to like."
יתרונות: "Flight was on time"
חסרונות: "Boarding and disembarking were poor"
יתרונות: "Overall good experience. Simple flight. Staff at ORY we’re noce and helpful (I had read negative reviews on them. None of them proven right in this flight)."
חסרונות: "Despite hold baggage was within allowed measures, it was sent as checked baggage (for free). But, to be fair, they do warn you in advance about this."
יתרונות: "Terrible experience. From sub par USA style security lines to delays, poor boarding.... Gong show."
חסרונות: "See above"
יתרונות: "We were sent to Kiwi booking to complete the ticket booking. Flight was canceled due to strike but we weren’t informed this till at the airport. This is likely because airline only has Kiwi contact info and never reached to us. Kiwi also didn’t inform us. We were stuck at airport for 6 hours trying to contact airline. Phone can’t be reached. We talked ied WhatsApp Facebook tweeter. All takes like one hour to get response. In the end flights can’t be rescheduled we had to book new flights ourselves and find hotel to stay. They won’t cover for hotel either. The flights refund is now funded to Kiwi which we also need to find time to argue with Kiwi to get back. DOnt know how long that may take. The overall experience has been terrible"
חסרונות: "Transavia should have more capacity to hold customers requests. The representative from Transavia at airport provide absolutely no help. Just told us to WhatsApp Transavia. If that’s the approach then more people should be there responding WhatsApp comments not like no response within one hour. Kiwi is of no help as well. If flights get canceled agents should provide us updates as well. When we contacted kiwi in the airport Kiwi even denied flight cancel."
חסרונות: "Crew were very rude"
יתרונות: "Gets the job done. Quick flight, well managed. Crew members were nice."
חסרונות: "The plane looked worn. There's nothing else but a seat. Obviously no food or anything."
חסרונות: "Poor attitude from ground service at the boarding gate"
יתרונות: "Quick boarding comfortable"
חסרונות: "Flight was delayed by 4 hours and we were informed about the delay until 20 mins before boarding. The service was all round horrible"
חסרונות: "Awful customer service, no way to handle issues or problems. Their website had a glitch that didn't allow us to pay ahead of time for checked luggage. Calling them didn't help as the call center has no ability to change anything on your booking. At the kiosk they charged us double to check our bags because that's just how that works, even though their website ate our credit card information and didn't give us an ability to pay for luggage before check in online. The whole experience has made me decide to never use them ever again."
יתרונות: "Staff in the plane and food options"
חסרונות: "The major slowness and inefficiency to board and the major delays. Trapped in te plane when they would clearly know that the destination airport would not receive the plane late because of the airport space limitations."
יתרונות: "Lines and delays and shuttles and more delays."
יתרונות: "The crew was helpful and happy to ask any questions we had when not all announcements came through in English, so we couldn't quite understand them."
חסרונות: "The check in process was very slow and we spent almost an hour waiting in line. We boarded on time, but then sat on the plane for over an hour because of technical issues. I would rather wait in the airport during those issues, as there is more room to stretch and move about."
יתרונות: "EAsy boarding, staff, comfort, cleanliness, everything."
חסרונות: "Everything was good."
יתרונות: "Nice surprise. I like this airline"
יתרונות: "Boarding was quick and efficient"
חסרונות: "Carry on baggage allowance - I had a tiny backpack and purse and wasn't able to bring both"
חסרונות: "No hard liquor. Only wine"
חסרונות: "The boarding process is somewhat unorganized."
יתרונות: "Yes crew was amazing and bathrooms remained clean for entire flight"
חסרונות: "More space and larger selection of movies and shows."
חסרונות: "For international flights every passenger should be allowed to bring one suitcase for free, I am traveling with my children for family of 6 they charge $70 dollars per person and the grand total charges for suitcases came to $350 dollars. Too much and unfair"
יתרונות: "The food"
חסרונות: "The plane was falling apart and there was no Ac. Dirty plane too. I was surprised how poor it was."
יתרונות: "No, the crew wasn't amazing, and no, the seats weren't super-comfortable. Nothing especially good about this flight, but it did take off and land safely, which is the main thing."
חסרונות: "In flight entertainment system was not working. Plane was 40 minutes late leaving. Had to run to make connections. Luggage didn’t make it."
יתרונות: "Crew, service, clean. Free wifi."
חסרונות: "Nothing . Perfect flight."
יתרונות: "The seat was not super comfortable.I was grestful that I sat next to a very nice person."
חסרונות: "The vegan food wasn't very tasty.There was a very limited choice of entertainment.The staff was excellent;very friendly and helpful."
יתרונות: "I had a good experience purchasing my El Al ticket through Kayak. I was able to select my seat--exit row seats at no extra cost! (although the ticket was admittedly expensive). El Al itself was fine. Service was fine. Food was fine for airplane food. (The bread was actually good, much better than the food on America airlines in general). El Al is known for their tight security and we certainly experienced that. However, I found myself NOT annoyed by it. Because I and my traveling partner were not Jewish or Israeli, we were singled out and interrogated with extra questions. This doesn't sound good but it meant we didn't have to wait in the regular line and kind of got the VIP treatment. We were treated very nicely. Someone went out of their way to get us a seat while we waited for them to inspect the dust particle samples on our wallet and shoes. TSA makes my blood boil but the security through El Al was somehow a pleasant experience. Overall, I was satisfied."
חסרונות: "The seats were a little narrow. Unlike other reviewers, I did not find the crew particularly friendly."
יתרונות: "Comfort Crew was nice"
חסרונות: "Food bad taste Small tv screens Bad quality"
חסרונות: "Delay, food, entertainment"
יתרונות: "Not much."
חסרונות: "Seating atrocious. Considering there first. Was given row 40 then at boarding was moved to 55. 6 rows from back. As domeone who suffers epilepsy and cancer and other health issues it was unpleasant sitting amidst lots of noisy children. I asked hostess if there were two seats up front was told “absolutely not” during flight i went and sat at back on crews seat just to make it easier was told to get off not permitted. Then i gave up. I fly a lot for work but wont be flying Thai again. Sorry disappointing. Ps I told crew member anout health issues and she was not interested. So cheers."
חסרונות: "Storage is too small for trolley or even a computer bagpack"
יתרונות: "Crew and boarding and price"
חסרונות: "Charging got coffee is a bit much. NO foot room"
יתרונות: "It was my first flight with El Al and would do it again the attention of all the stewardess was excellent above all their attitude to please passengers."
יתרונות: "the part I liked was that the plane didn't crash."
חסרונות: "other than the pilot doing his job, the experience of flying on this flight (operated by Arkia) wasn't up to any basic standards. this began when the boarding started - we were escorted to our busses which was to take us to the plane itself. however there was no bus. apparently the bus was right around the corner but its perfectly aligned stop near the doors was hindered by a truck that took about a third of the spot. so for some reason instead of simply allowing passengers to walk 3 meters, we had to stand in a small inclosed area for about 15 min with no seats for the older people. once we actually boarded it was chaos. people stuffed their luggage in the overheads in such a way that they didn't close, couldn't find their seats and we're stuck in the isle waiting for others to find a place for their luggage. this happens, sure, but there was no staff in sight to assist and instead they were on the microphone telling people to clear the isle and sit down, like we're on a bus... why not have people board the plane in groups and areas? the bus did two rounds of bringing people to the plane anyway, why not do this smartly and devide passengers into boarding groups, for our and the staffs ease? Finally everyone were in their seats and the plane took off. this is a very short flight of 45 min. and I understand it's a low cost company but during almost half of the flight you just hear the staff on the speakers reading out commercials, offering to buy cigarettes and whatever, telling how they have the best prices(!). finally we land, and instead of requesting everybody remain in their seats until the doors open, like the staff does on every single flight I've ever been on in my life, the guy on the mic says some stupid joke. TLDR : the whole flight felt like it was operated and staffed by teenagers, and not the responsible and bright kind. I am very happy we arrived safe because the staff made me doubt the pilots abilities as well. nothing to say about the passengers, they're israeli so anyone who has flown with them know what it feels like. just put your headphones in, it'll be over soon."
יתרונות: "Staff was great!"
חסרונות: "The seats were so tight I felt claustrophobic and I'm only 5'4". The food was not very appetizing."
יתרונות: "Left exactly on time. A new and comfortable plane"
יתרונות: "Free bottle of water + sandwich - on a 2 hour flight. Usually you get no food on many flights these days. Sandwich was Kosher. Choice of chicken or Tuna."
יתרונות: "All was cool!"
חסרונות: "All was ok, flight was a bit late, but fine"
חסרונות: "CHECK IN TOOK VERY LONG TIME"
חסרונות: "The plain was old meaning that the seats and entertainment system do not meet industry standards. TV screens were fuzzy, and many were not working properly. The service staff ignored my questions multiple times and I got the impression that they felt that they were doing me a favor by assisting me with simple tasks that are part of their job. I will do my best not to fly with El Al again."
חסרונות: "I didn't ply . I did check in . Then they ask me to pay 70$ for my baggage because it's nut El AL it's different compani - up . In the email it's say I have 1 free baggage. I was were upset so I didn't fly . I will be were happy to get answer from kayak . Thank u BTW I fix all my ticket whit kayak . That what really neck me upset"
יתרונות: "The food was good and the crew on board was pretty good."
חסרונות: "I am always treated like I'm a bad person since I'm not Jewish. However, this time I was expecting it, so I wasn't surprised. However, the planes are SUPER out of date and there were only a few channels and on the way to Israel most of them were in hebrew. For a 12 hour flight on the way back, there wasn't really anything to do since the 4 movies they had just kept repeating themselves and I didn't really like 2 of them."
יתרונות: "11 hr flight Business and 1st class were full, so we decided to upgrade to premium coach. There was plenty of leg room, however you are right beside the bathroom and the galley so don't think about resting cause the lights flash the whole trip"
חסרונות: "That the passengers left such a mess and I felt sad, over all a great fought."
יתרונות: "It was FREEZING. I have never experienced. The like on any airline. It was like sitting in a refrigerator for five hours- made it a very uncomfortable flight."
יתרונות: "The crew"
חסרונות: "The seats"
יתרונות: "Nice service"
חסרונות: "Dinner was a sandwich"
יתרונות: "Nothing was particularly good."
חסרונות: "ElAl canceled my return flight from Tel Aviv with little advance warning and no reason given, I suspect because of underbooking. They successfully rerouted through Boston, but then messed up re-ticketing in Logan. Food edible but unappetizing. Ancient 767 with no seat-based, on-demand movies (they played on ceiling-mounted screens). No Wifi. Customer service on phone had huge hold times. Personnel were not available between flights. Will not fly again."
יתרונות: "Entertainment system did not work at my seats on both legs on my round flight."
יתרונות: "The flifht was not fully booked which obviously had a positive impact on crew and service"
יתרונות: "Food was fine, Accommodations for collecting the garbage should be sooner so passenger can get out of seat . Beverages offered were a plus."
חסרונות: "Seats were very crowded and tight. Passengers should not be charged for preferred seating."
יתרונות: "I had purchased a flight ticket to leave china on the 10 January and that was clear on my ticket. Once at the areport in chengdu ( after a flight from Tel Aviv to Beijing and Beijing to chengdu) I was told that my flight to Sydney was leaving on 11 January. I had to stay in chengdu for an extra 26 hours and not 2 hours 40 as it was clearly mentioned on the ticket I have purchased. I feel I was cheated and I am not satisfied"
יתרונות: "the website is impossible to use when it comes to prepaying luggage. very omplex."
יתרונות: "the crew were trying to do a good job."
חסרונות: "el al changed the aircraft at the last minute. check in and boarding were very late, slow and stressfull, as they kept kicking people out of the flight beacuase the aircraft was smaller."
חסרונות: "My flight was operated by American Airlines but it wasn't clear to me on the e-ticket so I went to elal terminal. By the time elal staff realized I wasn't on that flight it was too late to get to AA so I missed my flight"
יתרונות: "Plane ride was quick, relatively smooth flying and seats were comfortable."
חסרונות: "Boarding could be handled better by organizing people into groups by aisles starting from the back of the plane. The flight was very late due both to weather issues but also due to time spent boarding as it was a huge free for all loading buses and people waiting while people in front rows situated themselves while others waited to go to the rear. Loading in some order from back to front seems it would save some time."
חסרונות: "They told me i Didnt had a Ticket to fly they said i needed to buy another flight which I did"
חסרונות: "Plane left late and arrived late. As a result we missed our connecting flight and, because of the impending typhoon in Hong Kong, had to be rerouted via Auckland on Air New Zealand. As a result it took us an extra 24 hours to get home."
חסרונות: "Food was horrible and was down to one option by the time the crew got to the back of the plane. Security for this airline is ridiculous and the staff are incredibly rude."
חסרונות: "when buying with Kayak, one can not order a seat in the airplane. the flight was full and i had to wait until every body boarded the plane. i waited 2 hours for it. it would be nice if you can send a link to the official site to choose a seat or a reminder to do so 2 days before the flight. thank you"
חסרונות: "Elal changed the airplane to a tiny plane run by some charter company. The seats were tiny. No legs pace and the next passenger had half his body on me. El-Al is complete disgrace and I hope never to fly with them again, which is a shame, since I am from Israel. In any case, I paid full price, and received something worse than I would expect from any low-cost company. El-Al should be ashamed."
חסרונות: "We got to Barcelona about an hour before the flight to Charlotte. There were 50 of us. They put us on a bus took us to the plane had us wait on the bus for an hour. Told us we couldn't get on the plane and we needed to get new tickets. It took 4 hours to get our backs and new tickets and the customer service was terrible they didn't want to help us."
יתרונות: "Was a very bad and negative experience. I fly btw Israel and NYC about 5 times a year, I will not fly again with El Al because of the terrible service and lack or respect for a plane full of 200+ customers."
חסרונות: "Plane left Ben gurion 7 hours late. No apologies offered. Zero customer service. No snacks or food or even smallest attempt made to improve the experience. Pathetic and dumb way to treat paying customers."
יתרונות: "The stewardess were very sweet and tried to get it working for us"
חסרונות: "The lights above our seats and the screens did not work at all during the flight. The screens were not such a problem as the stewardess gave us ipads, but the non working lights were very frustrating."
יתרונות: "Nothing in particular"
חסרונות: "Flight was late. Old aircraft. Very little space between the seats."
The luggage handling at arrival was extremely slow. The indication "first luggage on belt" was not correct at all. This is the second time it arrives to me and I will choose other carriers as a consequence.
Horrible airline and airport
יתרונות: "Nothing to tell seriously"
חסרונות: "We will never fly Air France, Transavia or Dutch airlines again. Terrible planes for Air France and terrible checking in and connecting flights for transavia and Dutch airlines"
חסרונות: "Everything excelent"
חסרונות: "Easyjet seats are way better. Limiting the hand (cabin) luggage to 10kg and actually weighting it is ridiculous."
חסרונות: "they could offer at least water “on the house”"
חסרונות: "Delay in boarding, extremely slow."
יתרונות: "Both of our experience to an from Alicante via Amsterdam has been an excellent experience. The staff were friendly and helpful, the transfers went without a hitch. I would recommend KLM to anyone to fly with."
יתרונות: "Crew is very nice and friendly"
חסרונות: "Not enough legroom"
יתרונות: "Friendly staff, clean olane."
חסרונות: "Going back and forth to pay for extra luggage."
יתרונות: "Professional and efficient, everything one could have hoped for."
יתרונות: "Nothing...it was ridiculous"
חסרונות: "No kiosks? No online check in? Seats were vinyl and terrible, and the plane was hot. It took us over 2 hours to check in"
יתרונות: "It got me here in one piece"
חסרונות: "High school kids ran wild talking screaming standing in aisles and flight crew did nothing to stop all of the noise and nuisance. More like a flying bus than airplane"
יתרונות: "Crew and pilots appeared competent. The plane was clean, the air conditioning worked well, even when we boarded in Crete."
חסרונות: "The seats are insanely small, cramped, and narrow, but that's why they call it TranSAVIA. I can live with a small seat for a much cheaper flight. The horror was getting to the gate. This is Greece, so no quick checkin, long lines, not really sure which is the right line. Then they change the gate at the last minute. Really the worst terminal I have been in for a long time, and this includes those in China and India. Even worst than La Guardia at rock bottom. But then you are in Crete... But DO allow at LEAST two hours to check in."
חסרונות: "Not much food choice otherwise a really good flight"
יתרונות: "The fact that we arrived to Amsterdan"
יתרונות: "Clean planes, nice friendly flight attendants, smooth on-time boarding."
חסרונות: "Lack of entertainment on the flight."
יתרונות: "Friendly staff. Passanger leg room is ok. Very reasonably priced food and drinks. No serious delays."
יתרונות: "We had arrived to destination in somehow safe condition"
חסרונות: "- Will charge you for anything... extra kg (or less) - charge! Water for 5 hours flight? - Charge! - They ruined my suitcase and won't pay for it - Drunk people making mess on the plane and throw-up on your cloths? Your problem. To conclude, flight with many low cost, but never had that bad experience before."
חסרונות: "The flight departed about 45 minutes late. Despite it being a late evening flight, they NEVER turned out the lights, which would have made people a bit more quiet and sleep. Instead it was a wild party with adults shouting all over the place. A girl sitting next to me was cutting her finger nails. Couldn't get any rest whatsoever. Also my seat did not recline."
יתרונות: "Prompt, courteous and professional"
חסרונות: "Everything was great"
יתרונות: "Excellent price with good crew and good equipment"
יתרונות: "New plane"
חסרונות: "They had cancelled our flight and we almost miss it"
חסרונות: "No free water , snack"
יתרונות: "The check in and boarding processs was very quick and easy. Would recommend this airline"
יתרונות: "What did you like? Price"
חסרונות: "1. Check-in Agent was rude. 2. Carry-on bag were taken at the Check-in Counter without my permission - and checked through to destination. The carry-on contained an iPad (still in the 'On' Mode) as well as diabetic medication and foods. 3. Flight left an hour late but passengers were not given updates until 15 minutes before we were able to leave. 4. Not much in-flight service and noone came by to collect garbage, empty water bottle, etc."
יתרונות: "everything was smooth and very convinient"
חסרונות: "there was no drinking water (unless you buy)"
יתרונות: "Comfortable seating and pricing"
חסרונות: "There was nothing I didn’t like. All was as I had expected"
יתרונות: "Seats were comfortable, crew were very kind"
חסרונות: "Boarding took too much time"
יתרונות: "The crew was nice."
חסרונות: "It was impossible for me to reserve seats in advance. I tried online and via text messaging with the airline directly. I was finally told, after multiple attempts and many texts messages back and forth with a representative, that I could only reserve my seats during check-in at the airport because my ticket had been purchased via another airline/ service (I had connecting flights). This was very frustrating. Also, the seats on the plane were very uncomfortable, there's no room, and I'm not a large person. When they offered something to drink, I asked for water and had to pay 2.80 for it, there were no snacks. I would not fly this airline again."
יתרונות: "it got me there"
חסרונות: "we tried to confirm flight, they said they had no record and made us buy another one. then they found two reservations"
יתרונות: "Interior lighting"
יתרונות: "Agents at the check in counter in Lisbon"
חסרונות: "Green seats"
חסרונות: "Airplane too small"
חסרונות: "I didnt get a receipt. It said 5 Euros on my receipt"
יתרונות: "Service was wonderful. Would have been perfect if they would have included the check in of an infant car seat. Nonetheless I was able to do it without issue at a fee."
חסרונות: "leg room in aisle seat"
יתרונות: "Fast, simple"
חסרונות: "Had to pay for water"
יתרונות: "The crew was great"
חסרונות: "1. Did not embark on time 2. Didn't took off on time 3. It is expected to a least have free charge water"
חסרונות: "Waited 1 hour and 15 minutes just to get a boarding pass. VERY inefficient!!"
יתרונות: "Smooth check in nice crew - not too complicated"
חסרונות: "would be nice to have a complimentary glass of water but all beverages and snacks are paid separately"
יתרונות: "Lovely crew. Was glad to be able to move to an empty row. Flight attendants were very accommodating with tea & letting me borrow a pen. Super quick flight once we got off the ground."
חסרונות: "Flight was delayed, but more than that - WHERE ARE THE TRANSAVIA SIGNS AT THE AIRPORT?! I flew out of Orly, which is a nice, small airport that looks like a ghost town on one half of the check-in terminal. There are electronic kiosks which look like check-in kiosks but they don't work, and a whole floor of empty check-in booths with NO SIGNS as to where to go. I had to go to the information desk to find out where your check-in staff was - which is quite frustrating for a person who travels as much as I do. This should be easy, right? The trains in Paris are under construction during the summer. The whole transport system is screwed up (also lack of signs as to where to actually catch your train). So you're ALREADY stressed about catching your flight, and when you show up at the airport the check-in terminal (where is appears Transavia is located) is EMPTY?! That is RIDICULOUS. I am NOT a tourist. I LIVE & WORK all over Europe as an artist. I don't appreciate this sick twisted pleasure that some Europeans have in seeing confused tourists rush around like chickens with their heads cut off when their own infrastructure breaks down...because it DOESN'T JUST AFFECT THE TOURISTS! It's not cool. It's sadistic & a really crappy way to treat people who are just trying to appreciate and learn about your culture while supporting your economy while they're at it. A little bit of consideration goes a LONG way. And when it's severely lacking, as it was in this case, it makes me want to take my business & creative projects elsewhere. You have a whole Transavian UTOPIA one floor down from the main level. How about a few big TRANSAVIA SIGNS saying "ONE LEVEL DOWN" that tell people where to go instead of making everyone confused and mad when they're already in a rush to catch their plane?! How about a little empathy - seeing travel from the perspective of the TRAVELER? Just saying."
חסרונות: "I tried to add a hold luggage in advance via the website but it stated that I had already one, so I didnt add it. Then in the check-in at the counter the girl told me I haven't had any, so I ended up paying 50% more."
יתרונות: "Amazing, nice aiecraft"
יתרונות: "Good leg space and new clean aircraft Landing was superb"