יתרונות: "The seats very tightly spaced and did not reclnine"
חסרונות: "The flights war 2 hours late and the boarding was totally disorganized."
יתרונות: "crew was great and flight was on time"
חסרונות: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
חסרונות: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well."
יתרונות: "Roomy seats and good food"
חסרונות: "the connecting flight was missed because of a delay in the first flight. i got a different flight with a different airline (sas), they were not informed that i paid extra weight and window seat. i am very unhappy! not to mention that the whole purpuise of my trip is gone, because i a will arrive to copenhagen five hours late for the meeting i was supposed to hold with my fans! i will never fly with egean again!"
יתרונות: "I missed the flight. Because they closed the check in counter 1 full hour before the departure time. I was standing in a passport control line for 40 minutes before that. I reached the check in counter 55 minutes before departure time. It was closed. The ticket office had no sympathy, refused to issue me a boarding pass. My flight was paid for and confirmed. There was time to get through security and reach the gate by boarding time. All i needed was the boarding pass and they would not give it. I missed the flight i had paid for and of course you won't give me a refund It caused serious problems with my trip. I'm totally disgusted and will never buy another ticket on this ariline."
חסרונות: "Terrible customer service. Rude and unhelpful. They refused to do a spelling change on my name and forced me to purchase a second ticket. The flight was 25+ minutes late taking off due to lack of organization at passenger check-in. It really is a shame that Agean is pretty much the only option to Istanbul (IST) from Athens."
יתרונות: "The space for the legs"
יתרונות: "Hi, i was surprised that i had to ask an extra money for my suitcase, because when I ordered the flights nothing was written about extra payment!"
חסרונות: "Flight was late two hours..."
חסרונות: "Had to double pay for baggage. Total scam"
חסרונות: "I booked for baggage through kayak and had to pay again. What a scam"
יתרונות: "Crew very helpful and happy to assist Good communication"
חסרונות: "Late boarding Late gate change Too many people with large carry on bags that wouldn’t fit into storage bins"
חסרונות: "Everything. Our flight delayed that can happen. But what can’t happen is the total lack of service. Shame No wonder Greece is bankrupt. Zero zero"
יתרונות: "Every thing was fast,easy & kindly I didn’t eat-can’t say my opinion"
חסרונות: "Luggage was not included in the ticket price and it was never specified when we purchased the tickets"
יתרונות: "Very good company Nice staff"
יתרונות: "Good planes. Kosher food was awful. No entertainment."
יתרונות: "There was food even for low cost travel. Very good plane"
יתרונות: "The staff was polite."
חסרונות: "For some reason my boarding pass wasn't scanning. They took me to the side and had to do it manually even though everything was correct."
יתרונות: "No complaints!!"
יתרונות: "Everything was perfect, the flight late a little but it was ok with the connection...."
חסרונות: "1. I could not get answer from Aegean airlines if the serve food on the board. They said nothing about it when I booked the flight. 2. It was clear for me that I can give 1 piece of luggage, 23 Kg , for free. I was surprised at the check in that I have to pay for it $54 !!!! Why you don't say it when I booked the flight?????"
חסרונות: "not enough leg room"
יתרונות: "While we have some ratings of 1, 2, and 3; over all we gave Aegean a 5 because of the excellent accommodations they made for my wife who is handicapped. They went out of their way to make sure she got wheelchair assistance, and lift assistance up to the airplane.."
חסרונות: "No entertainment and the food, although free, was basic doughy bites of something I couldn't recognize."
חסרונות: "Too much of uncontrolled loud talk between passengers above 25 - 30 yrs old on either side of aisle at night 10 - 12 PM without even thinking that other passengers are around. Flight attendants could have been courteous by asking them to keep the noise low. My baggage did not arrive for 4 days in Cairo and no one was responding to calls and even went to airport twice . offices were closed during day time . Last day before leaving with the help of a travel agent I was lucky to get my luggage. There was almost a brawl at airport as people were unhappy because their baggage did not come from tel aviv to cairo. Very poor handling of delayed baggage. Not even a call from the airline. Not sure if it was offloaded in Tel Aviv or Athens."
יתרונות: "On time and good service"
יתרונות: "I did not take the flight as I had to cancel my reservation due to a medical problem."
חסרונות: "I'm sure it would have been a lovely flight had I taken it."
חסרונות: "no words to describe how bad it was - the main problem was the operated company at Israel"
יתרונות: "Great crew, great service. Super clean airplane. Fast checkin and baggage drop off."
חסרונות: "I was surprised, and only for the best!"
יתרונות: "Quick. Clean plane"
חסרונות: "Boarding a bit long but still fine"
יתרונות: "Hfghfnnfdvjjffb ffnmfxjjtfjkyg hhfbjfbkffjj gdhjgg"
חסרונות: "Fjhdjjgjk fhjkrscmloj kgdblohg fjgjj dhlydhkk dhkrhk"
יתרונות: "Fast, clean, gracious."
יתרונות: "Good service"
חסרונות: "Luggage was not included in the price of the ticket- had to pay $ 40.00 for each suitcase/bag."
חסרונות: "The price of the ticket did not include luggage. The biggest problem is that it was not mentioned anywhere during the booking process, and I found out that extra 40$ should be payed for every suitcase at the checkin desk."
יתרונות: "Very comfortable"
חסרונות: "A short flight so not that important but the seats were a bit narrow and mine being in front of an exit row did not recline"
יתרונות: "The flight was posfond in tel aviv by 45 minutes"
חסרונות: "Waiting area was very crowded. The flight was delayed."
יתרונות: "Good food and beverage service on a short duration flight."
חסרונות: "Boarding was a little cumbersome, having some reading materials would help."
יתרונות: "Crew were very helpful and courteous"
יתרונות: "the food was really good, and somone met us to get us to the next flight"
יתרונות: "Nice and clean aircraft nice service"
יתרונות: "extra seat room. Very nice crew."
The flight was delayed more than 1 hour. The question regarding should not exist in a 35 min flight, it simply can't exist !
יתרונות: "Comfortable’ish seats, left on time... arrived early!"
חסרונות: "Boarding is, continues to be, a big issue! Not organized, everyone trying to jump ahead of others..."
יתרונות: "The flight was on time - which is unheard off"
חסרונות: "The food was eatable - but not really good"
יתרונות: "Late flight 1 hour"
חסרונות: "Be ontime"
יתרונות: "The crew was amazing. They answered to my requests politely and helpfully"
חסרונות: "Some of the plates/tables are not rigid/straight horizontal. Should be checked and readjusted"
חסרונות: "The table at 9B seat is broken. Because of that the stewardess spilled a glass of coke on me"
יתרונות: "Brought me home in an hour"
חסרונות: "Delay again"
חסרונות: "Nothing really, it was a shorter flight. The aircraft made it, can’t complain."
יתרונות: "Nice crew , nice meal"
חסרונות: "comfort of seat , boarding time"
יתרונות: "On time. Clean ."
חסרונות: "less lights while fly"
חסרונות: "My mother (88 yrs of age) solicited help stowing her luggage from one crew member, and was refused!"
יתרונות: "as if we were at the beginning of aviation"
יתרונות: "Not much"
חסרונות: "The flight left 1.5 hours late from Amsterdam. It was also frustrating that there were two gate changes! There was no inflight entertainment so good thing I had my kindle! Also the food sucked. I'm not sure what was in the sandwich but it was not great."
יתרונות: "That I didn't die in Chisinau"
חסרונות: "Spending the entire time I was in Chisinau at the airport vomiting by some out building on the edge of the property. TAROM gave me food that made me sick. On the flight back, a bunch of people were handing those sandwiches back to the stewardesses after looking at them. Now I know why. I went to 25 countries on this trip, and this was low-light number either A1 or A2, depending on how the other thing shakes our financially. I had 3 flights on TAROM, and only one of them sickened me to the extent that I had to throw up."
יתרונות: "Great crew."
חסרונות: "The flight was delayed and I almost missed my connecting flight."
חסרונות: "The flight was 1 hour late to depart"
חסרונות: "Didn’t leave on time. Food was disgusting. Loud, not comfortable. Last time with Tarom"
יתרונות: "Boarding was good, flight and landing"
חסרונות: "Had to go through security check in Istanbul"
יתרונות: "Everything was very quick and well organized."
חסרונות: "They last my brand new stroller even though it was gate checked with a bag and tags. I was told they have no information and can’t help me."
יתרונות: "The employees were nice."
חסרונות: "Checkin process moved very slow and we had to run though security check The people at the checkin counter did not know all the bluecard rules and had to go in the back to verify my husband's legal travel docs and that added even more delay for us We got into the plane with delay and then we sat on the runway for a long time All this we could have survived if we could have had food, but they had no vegetarian sandwich options so the only available thing was a tiny strawberry cake"
חסרונות: "Several Tarom flights leaving at the same time in the morning- total lack of basic organization: lines for all types of travelers (bag drop and check-in) mixed in. Result: long wait times, quarrels among passengers, all frustrated."
חסרונות: "Flight was 1h20 minutes late."
יתרונות: "Received a banana with my meal"
חסרונות: "I was one of about 50 passengers who arrived in Bucharest to discover their bags had not been put on the flight. Due to spending over an hour in the airport sorting this out, and the flight being highly delayed, I missed my connecting flight."
יתרונות: "We boarded a bus to go out to the plane in very cold weather. The seat I was given was in emergency exit area I told the flight attendant and nothing was done."
חסרונות: "They only serve pork meat that was not good"
חסרונות: "Flight was late and I almost missed my connection to Tel Aviv plane."
יתרונות: "Very nice crew; short flight 60', 2 mini croissants and two cookies, really good coffee; easy check in; easy baggage control; people ready to help."
יתרונות: "well organized; nice service attendance, friendly and efficient staff."
יתרונות: "Small slow turbo prop plane substituted for plane stated on original booking. Airline also changed schedule which was a little inconvenient."
חסרונות: "O)n boarding we stored carry on bags at the plane to be collected before taking the BUS to the terminal. The problem was that the crew could not get the door on the p;lane open to give us back our luggage on landing. It took them at least 15 minutes to open the door."
יתרונות: "Personnel was kind, trying to help, always smiling. Even for a short flight they provided a rather good snack with a sandwich, plenty drinks."
חסרונות: "We are in 2017 and Otopeni airport does not have buses with Air Conditioned Systems...outside was 37 Celsius!!! They were kind to invite first families with children to pass to the bus but this meant sitting in a sauna @ 40+ Celsius until all passengers went through the gate. Driver was all red and close to fainting. Pity, I was looking forward seeing one of the big managers coming next to us to enjoy the Tarom experience...!"
יתרונות: "It was a pleasure to fly with them. I wish they flew in the continental US too."
יתרונות: "The trip was short:)))"
חסרונות: "Poor sanitation inside airplane Stewards not smiling at all Seats uncomfortable and broken"
יתרונות: "Staff were cordial and efficient. Boarding was efficient and smooth."
חסרונות: "Uncomfortable chairs (little legroom, no leaning backs for the seats)."
יתרונות: "Flawless in spite of weather related delayed take off."
יתרונות: "The flight was on-time. The plane was clean. It is a red-eye flight so I don't particularly remember anything else!"
חסרונות: "They should abolish passport control. Ridiculous!"
חסרונות: "Arrived 15min late and I had a tight connection."
חסרונות: "I tried to make a change to the reservation. They had 4 different romanian phone numbers and all were either busy all day and cut off the call or left me on hold for hours. I finally gave up. Not only did I lose the possibility of a change with a fee I lost the entire reservation completely. I do not recommend them ever if customer service is your expectation."
יתרונות: "Staff was nice and accommodating. Comfortable plane."
חסרונות: "The food, an omelet, was not very good. Slight delay with flight."
יתרונות: "The food was great! Did not expect to be fed on this flight, so it was a plus. Staff friendly, accommodating. A very comfortable trip."
חסרונות: "The plane was delayed almost an hour, and we were not even told why until on the plane."
יתרונות: "Friendly crew"
חסרונות: "Long wait on the bus out to board the plane"
יתרונות: "Good cabin service, with a smile, and complimentary food was served on a relatively short flight"
חסרונות: "No problems."
חסרונות: "Typically a beverage Is offered before take off. This flight it was not offered till the breakfast came out. May have been due to late start to boarding process"
יתרונות: "Crew was great and food was good and plentiful despite being only a quick flight"
יתרונות: "fast boarding thru automated ticket barr reading"
חסרונות: "On your way to the airplane, on the connecting tunnel the ticket and passport was checked again by an attendant. Why? The purpose of fast boarding was defeated by the old system again!"
יתרונות: "Very professional staff. Reliable and trustworthy pilots. My preferred way to travel from Bucharest to Cluj-Napoca."
יתרונות: "The flight scadual"
חסרונות: "Replace airplane to a modern one!"
יתרונות: "Staff was very greateous and attentive."
חסרונות: "Plane left late, the gate attendant was in no hurry to get the flight out on time and the legroom was the worst bin have ever had."
Would have been good to have slightly reclining seats
Seats and meal should be included in the ticket price
Everything fine apart of the airport staff in Izmir ,about the airline nothing bad to say .
Didn't enforce passengers to wear medical grade masks nor that they even properly wear their masks throughout the flight. So it was lots of people of unknown vaccination status all around me without masks on the whole flight.
יתרונות: "Great boarding , on time! Friendly helpful staff . Just really good experience"
יתרונות: "The crew is good But the seats not comfortable .. it's like minibus .. no range of movement .."
חסרונות: "Toilet .. seats .. windows.. air conditioning must be stronger .."
יתרונות: "The crew was fine."
חסרונות: "Pegasus should upgrade the payment method through cards. They should accept more types of bank cards."
חסרונות: "Staff smile more. More room."
יתרונות: "On-time, no hassle or problems, not a lot of fuss or commotion like the bigger airlines, I think by them not serving food, it actually is a better atmosphere, can’t explain it, but totally felt light and not too problematic during both flights, jeddah to Istanbul and then again from Istanbul to Sara"
חסרונות: "Maybe, some entertainment???? But still a good flight even without it."
יתרונות: "Easy check-in with great allowances for hand baggage and checked baggage."
חסרונות: "Flight was delayed slightly but probably not the fault of the airline."
יתרונות: "The flight was ok"
חסרונות: "My husband and son both ordered a wheel chair because I have rheumatoid arthritis and fibromyalgia and when I arrived in turkey they said there was no order for one. I walked through the airport at a snails PA e and since I arrived I have been very sick."
חסרונות: "Typical Pegasus. One of the worst airlines of the world. I typicall try to avoid Pegasus, but sometimes I dont have other choice."
חסרונות: "Landing was very rocky"
חסרונות: "Huge delay from my flight to Turkey and again a delay returning to Germany."
יתרונות: "The price"
חסרונות: "The mass"
יתרונות: "The price"
חסרונות: "The seats"
יתרונות: "was not full so had some space"
חסרונות: "that i can change my seat in advance, they put you in a middle seat, they leave late in one hour without any excuse, very old junky plane"
יתרונות: "I like to travel always travel with KAKA"
חסרונות: "Old plane, really crowded seats, the air crew doesn’t bother to clean the lavatories. Those who are working that is as the toilets up front were out of order..."
חסרונות: "My bag did not arrive"
יתרונות: "price good -- and it worth try again -- get more from this price"
יתרונות: "Not worse than any other low cost airline. planes are new and cabin personal was friendly."
חסרונות: "Boarding was delayed due to delay of other plane. Cabin was really hot"
יתרונות: "As noted above"
חסרונות: "Nothing really"
יתרונות: "Everything was on time, crew was nice, a lot of empty seats"
חסרונות: "Noisy children..."
יתרונות: "Fast boarding on time departure nice crew"
חסרונות: "really narrow seats no options to lower the back of the seat Water cost money no TV"
יתרונות: "The flight itself went smoothly"
חסרונות: "I expected to atleast get a glass of water"
יתרונות: "The crew at the airport was incompetant. The service was appalling. I had to wait for over 30 minutes for bag drop off . I was very dissapointed. Also boarding was quite late and pushy"
יתרונות: "Connecting flight to Stockholm was cancelled. Had to fly to Copenhagen and perchuse another flight with SAS When complaining to their staff the answer I received was that no other airline would even give me an option to fly to Copenhagen (where I was not headed by the way) in short - paid another 300$, got to Stockholm 3 hours late and will never fly them againb"
יתרונות: "All was good but I thing thy need to give food with no pay 3.30 h fly thy need something free"
חסרונות: "My tent poles, which were attached to my bag were lost. I am hiking in Switzerland and have no tent now!!!"
חסרונות: "It's the worst airline ever, delays (NO EXCUSES), non-comfortable seats, very bad customer experience..."
יתרונות: "Great team and great pilot everybody to the baggage people were excellent!"
חסרונות: "All they wanted was money. It was a scam. What is 8kg for a canyon? They would have charged me $75 for 5 kg! The only reason they didn't is because their system was down. They tried my credit cards and when that didn't work, they asked for cash. I never carry more than $5. There was no order in the airport and it was absolute mayhem. I went from line to line. I will never use this airline aha in! TWO hours to get my boarding pass? Anthony Gallo"
יתרונות: "Same as above"
חסרונות: "Same as above"
חסרונות: "It took me two hours in line just to print my boarding pass even though I checked in online. Many of us thought we would miss the flight. Terrible customer service. I'm never flying with them again"
חסרונות: "Check in took 1.5h, that is why me and my wife werent seating next to each other, and also we almost missed our flight."
חסרונות: "The flight got delayed. One of my loggage didnt got to bucharest only at the evening of my second day."
חסרונות: "Not even refreshments or a glass of water, almost all flights were delayed, no entertainment, lousy experience..."
חסרונות: "We wait 1.5 hour....no good air conditional....no water and no juice"
יתרונות: "As long as I arrive safely, price is the most important thing about a flight..."
יתרונות: "The actual flight to Turkey was ok. nothing horrible happened."
חסרונות: "I came four hours before my flight, about 4 a.m.. two and a half was spent sending me back and forth because they couldn't agree on what was an appropriate price to charge me for extra baggage. The girl at the baggage counter called Pegasus and they told her the amount. When I got back to the baggage counter, the man there started checking my bags then the supervisor started yelling at me and him, because of a "miscommunication" between the other girl and Pegasus. I heard the other girl explain, and it was no communication. The supervisor as she called herself was extremely rude and short tempered with EVERYONE. Plus, they wanted to charge me 215 dollars for one extra bag. Really? I finally took a few things out and got away with under 90 dollars from the 20 dollars they were going to charge me before. I would have been happy to book with another airline that would have easily come under that price, and I barely got to my gate on time. I booked with Turkish air prior and it was 200 dollars round trip and I was very happy. My bags and food were free. When I got to Turkey to change flights, we had to get off the plane we were on and get on another, and my flight was over two hours delayed. We had to stay at the gate, and so I couldn't buy food at the airport. I would have gotten to Frankfurt at two so the small breakfast I had would have been ok, and now I had to buy food on the plane because I had planned also to meet a friend for dinner outside of Frankfurt before another flight (actually the entire reason I was flying with Pegasus in the first place) and now I wouldn't make it. Can you imagine spending all that money plus a hotel and the entire reason you went is just gone and you have to deal with all of this? So I go to buy food on the plane and I'm told my credit card doesn't work. The funny thing is, previously I checked my bags with the same credit card, and afterwards I rented a car and hotel with the same card. I knew my credit card worked. I made her try it again and nothing. So I just had to live on the small amount of yogurt I had had that morning. There was no apologies or anything for everything we went through except when my credit card wouldn't work the flight attendant gave me some coffee for free. I'm not a complainer and actually travel quite a bit (I've been traveling for 3.5 months straight all over europe and the middle east). This has been the only negative experience I've had. I truly believe that Pegasus does not care about keeping customers. I really feel like I've been treated like dirt, and that I was tricked into booking with them. I've always booked with Kayak and will continue to, but I would reconsider working with Pegasus if I were you. The other discounters like Ryanair are just fine. But this experience made me extremely angry and I will never book with Pegasus again."
יתרונות: "They charged us a bundle for food paid in advance that never showed up. The flight attendants spoke almost no english. All they could do was offer to sell it to us again. We tried, but there credit card machine was not taking any of our cards, they wanted cash, we didn't give it to them."
חסרונות: "I think this airline is running some kind of scam. Always asking customers for more money, they took my credit card at the airport when I was complaining about my first flight being screwed up and unbeknownst to me charged more money when yhey were claiming they wanted it for verification purposes."
חסרונות: "Flying from Zurich to Israel was able to board the plane with a carry on and a laptop back pack. On the flight from Israel to Zurich i was charged 130$ for extra weight having exactly the same things."
יתרונות: "flight happened"
חסרונות: "quality didnt seem high flight was a little late"
יתרונות: "The service of the team The guy ho check in ,i ask him for place infront of the plane and tell him that send e mail befor He give me first place for my parents becase its first time they fly"
יתרונות: "Cancelled my out bound flight from tel aviv with I notice. Can't contact them etc. horrible situation"
יתרונות: "I made it where I was going. Seats were no more uncomfortable than any other 737."
חסרונות: "The boarding process is horrendously slow. It took about 1 hour to board."