חסרונות: "Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again."
יתרונות: "Food was not available for flight."
חסרונות: "Drops coming down from the Air condition system"
יתרונות: "Good. Thank you."
יתרונות: "Crew was great"
חסרונות: "Didn't have the vegetarian meal I ordered"
יתרונות: "Really friendly crew"
חסרונות: "No entertainment, worst food I've ever had at an airline"
חסרונות: "My sun glasses were stolen out of my luggage !!"
חסרונות: "the seats and service as a whole"
חסרונות: "I missed the flight to Manchester due to delay in the flight to Munich"
יתרונות: "Friendly staff.. Good food and as we had emergency exit seats there was plenty of leg room. Unfortunately no entertainment was offered on this flight."
חסרונות: "No entertainment. Plane was cold."
חסרונות: "We had 30 minutes delay"
חסרונות: "I couldn’t eat the food"
יתרונות: "Everything was excellent, there was no entertainment but wasn't needed because it was a short flight"
חסרונות: "We got there 15 minutes late, which isn't that bad but I had a connection flight and it was very pressed to get to it"
יתרונות: "On time, easy boarding, nice crew"
חסרונות: "Seats were hard as rocks, I was squirming within the first hour. No entertainment."
יתרונות: "The service. Smooth flight."
חסרונות: "Need AC outlets and TVs"
חסרונות: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"
יתרונות: "crew is nice"
חסרונות: "breakfast was pretty lame !"
יתרונות: "Went smoothly and without delays"
חסרונות: "Food was horrible. The buns and croissant were cold and not fresh"
חסרונות: "Where is my bag"
חסרונות: "* The gate was with bus, and not a direct terminal connection * There were no drawing sets for kids * The food was either overheated or somehow impacted - didn't look proper"
יתרונות: "Very good care ofrom the staf Not cold"
חסרונות: "The breakfest was terible. Not tacty a t all. No entertainment. We took 2 difernt meals and both bad"
חסרונות: "Terrible boarding. Finally we were almost 1 hour delay in departure"
חסרונות: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
יתרונות: "Accurate. Friendly."
חסרונות: "My suitcase weal broke during the flight!!"
יתרונות: "A lot of drinks"
חסרונות: "One hour in late"
חסרונות: "I was transferred to the flight through vienna, vienna-berlin was cancelled and i am stuck in Vienna"
חסרונות: "2 hours delay. Bad food"
חסרונות: "The flight was cancelled , for tecnical reason, we got very late flight instead- 12 hours delayed. We didn't get compensated for tall the in convenience"
יתרונות: "Nice crew"
חסרונות: "Delay for 45 minutes; unfortunately, it's becoming a trend at Lufthansa"
יתרונות: "The crew were very helpful, and the food was quite good."
חסרונות: "This was an old plane. There were no video screens or wifi. Legroom was minimal."
יתרונות: "The food (breakfast) was great. The plane was clean. The whole operation was very orderly."
יתרונות: "The crew"
חסרונות: "No TV"
יתרונות: "Friendly. And efficirnt crew"
חסרונות: "I didn't got the seats i asked for in the check in."
יתרונות: "Crew was nice."
חסרונות: "Flight was delayed. No entertainment, even though there is an app for it, it did not work, and the crew had no idea regarding it."
חסרונות: "Little food"
יתרונות: "Everything is very good!"
חסרונות: "Not enough leg ro in economy section."
חסרונות: "The flight was delayed 1.5 hrs and then completely canceled. They never gave us a reason as to why it as canceled and when they canceled it, they directed the entire group of the people on the plane to 4 different gates before getting a gate agent to tell us that we had to leave the gate and go back to the ticket counter and start over again. The security in Israel is very intense, so this was a big hassle. Then they only had 3-4 gate agents to rebook all 300+ people on the flight so we waited in like for 3 hours."
חסרונות: "The seats were too hard. I have never felt that way on any other flights."
חסרונות: "Checking in in Tel Aviv was the worst experience I have had in checking in. The ladies just sat there, explained almost nothing, gave no eye contact. Finally, they told me the flight was overbooked and that was why I was waiitng. They offered nothing else--as if I had done something wrong (the impression they gave me), rather than Lufthansa. I waited a full 1 1/2 hours. No other explanation. At the very end, when they finally put me on a flight, they chastised me for not checking in online---this was NEVER offered to me by Lufthansa on my flight there or on the return. With other airlines they always send me an email to check in online ahead of time. Lufthansa did not. I could not have been more disappointed with this checking in experience with Lufthansa. Again, the worst in my life and would be cause for me not to recommend Lufthansa to others. Otherwise, the flight itself and the actual crew were great. So disappointing to have such an unprofessional check in experience."
יתרונות: "Food was great!"
חסרונות: "Lackluster movie selection, internet was a rip off and barely worked."
יתרונות: "Everything about the service staff the plane amazing"
יתרונות: "Crew service"
חסרונות: "No entertainment on board"
חסרונות: "seats are way too close to each other."
חסרונות: "I didn't like that I bought a bottle of perfume and they let me take it from Israel to Germany without a problem, and as soon as I got to Germany they trashed it saying that it should've been in a sealed bag, so 80$ went to trash or God knows where,,"
חסרונות: "It was late, we had connection to Berlin and we were in a hurry And forgot things on the plain. They didn't make arrangements to help us be on time for our connection. We had to run. My name is Dan Chevion. Can we get back the items we forgot on the plain?"
יתרונות: "Attentive crew, despite an almost-full flight"
חסרונות: "Airbus seating is terrible - seats uncomfortable, seat pitch too small"
יתרונות: "good seats."
חסרונות: "crowded smelly gate, horrible seats, overcrowded bus out to the plane, which was late. to be fair, this is probably not Lufthansa's fault, unless their arrangement with Tel-Aviv airport always results in these awful gate assignments. we then stood outside on the tarmac on those external roll-up stairways. for a good 15 minutes. waiting to get inside the plane. Full sun exposure in the middle of summer. no sign of the crew. WHY."
יתרונות: "The seats very tightly spaced and did not reclnine"
חסרונות: "The flights war 2 hours late and the boarding was totally disorganized."
יתרונות: "crew was great and flight was on time"
חסרונות: "Fully booked flight. Very noisy"
חסרונות: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
חסרונות: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well."
חסרונות: "the connecting flight was missed because of a delay in the first flight. i got a different flight with a different airline (sas), they were not informed that i paid extra weight and window seat. i am very unhappy! not to mention that the whole purpuise of my trip is gone, because i a will arrive to copenhagen five hours late for the meeting i was supposed to hold with my fans! i will never fly with egean again!"
יתרונות: "I missed the flight. Because they closed the check in counter 1 full hour before the departure time. I was standing in a passport control line for 40 minutes before that. I reached the check in counter 55 minutes before departure time. It was closed. The ticket office had no sympathy, refused to issue me a boarding pass. My flight was paid for and confirmed. There was time to get through security and reach the gate by boarding time. All i needed was the boarding pass and they would not give it. I missed the flight i had paid for and of course you won't give me a refund It caused serious problems with my trip. I'm totally disgusted and will never buy another ticket on this ariline."
יתרונות: "The space for the legs"
יתרונות: "Friendly crew, clean and comfortable plane"
יתרונות: "Hi, i was surprised that i had to ask an extra money for my suitcase, because when I ordered the flights nothing was written about extra payment!"
חסרונות: "Flight was late two hours..."
יתרונות: "Again a lovely smooth flight that departed on time. The captain spoke very clearly and was easily understood."
חסרונות: "The seats were uncomfortable for this length of flight and space very limited."
חסרונות: "Had to double pay for baggage. Total scam"
חסרונות: "I booked for baggage through kayak and had to pay again. What a scam"
חסרונות: "Everything. Our flight delayed that can happen. But what can’t happen is the total lack of service. Shame No wonder Greece is bankrupt. Zero zero"
יתרונות: "Every thing was fast,easy & kindly I didn’t eat-can’t say my opinion"
חסרונות: "Luggage was not included in the ticket price and it was never specified when we purchased the tickets"
יתרונות: "Very good company Nice staff"
יתרונות: "Good planes. Kosher food was awful. No entertainment."
יתרונות: "There was food even for low cost travel. Very good plane"
יתרונות: "The staff was polite."
חסרונות: "For some reason my boarding pass wasn't scanning. They took me to the side and had to do it manually even though everything was correct."
יתרונות: "No complaints!!"
יתרונות: "Everything was perfect, the flight late a little but it was ok with the connection...."
חסרונות: "1. I could not get answer from Aegean airlines if the serve food on the board. They said nothing about it when I booked the flight. 2. It was clear for me that I can give 1 piece of luggage, 23 Kg , for free. I was surprised at the check in that I have to pay for it $54 !!!! Why you don't say it when I booked the flight?????"
חסרונות: "not enough leg room"
יתרונות: "While we have some ratings of 1, 2, and 3; over all we gave Aegean a 5 because of the excellent accommodations they made for my wife who is handicapped. They went out of their way to make sure she got wheelchair assistance, and lift assistance up to the airplane.."
חסרונות: "No entertainment and the food, although free, was basic doughy bites of something I couldn't recognize."
חסרונות: "Too much of uncontrolled loud talk between passengers above 25 - 30 yrs old on either side of aisle at night 10 - 12 PM without even thinking that other passengers are around. Flight attendants could have been courteous by asking them to keep the noise low. My baggage did not arrive for 4 days in Cairo and no one was responding to calls and even went to airport twice . offices were closed during day time . Last day before leaving with the help of a travel agent I was lucky to get my luggage. There was almost a brawl at airport as people were unhappy because their baggage did not come from tel aviv to cairo. Very poor handling of delayed baggage. Not even a call from the airline. Not sure if it was offloaded in Tel Aviv or Athens."
יתרונות: "On time and good service"
יתרונות: "Plane was clean and there was enough room"
חסרונות: "The boarding gate on the ticket was wrong - twice."
יתרונות: "I did not take the flight as I had to cancel my reservation due to a medical problem."
חסרונות: "I'm sure it would have been a lovely flight had I taken it."
חסרונות: "no words to describe how bad it was - the main problem was the operated company at Israel"
יתרונות: "efficiency and a sense of a smile from the ground staff"
חסרונות: "the fully booked plane."
חסרונות: "It is very inconvenient and seems to waste a lot of time. That is my only complaint."
יתרונות: "Great crew, great service. Super clean airplane. Fast checkin and baggage drop off."
חסרונות: "I was surprised, and only for the best!"
יתרונות: "Quick. Clean plane"
חסרונות: "Boarding a bit long but still fine"
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חסרונות: "Fjhdjjgjk fhjkrscmloj kgdblohg fjgjj dhlydhkk dhkrhk"
יתרונות: "Fast, clean, gracious."
יתרונות: "Good service"
חסרונות: "Luggage was not included in the price of the ticket- had to pay $ 40.00 for each suitcase/bag."
חסרונות: "The price of the ticket did not include luggage. The biggest problem is that it was not mentioned anywhere during the booking process, and I found out that extra 40$ should be payed for every suitcase at the checkin desk."
יתרונות: "Very comfortable"
חסרונות: "A short flight so not that important but the seats were a bit narrow and mine being in front of an exit row did not recline"
יתרונות: "The flight was posfond in tel aviv by 45 minutes"
חסרונות: "Waiting area was very crowded. The flight was delayed."
יתרונות: "the food was really good, and somone met us to get us to the next flight"
יתרונות: "Nice and clean aircraft nice service"
יתרונות: "extra seat room. Very nice crew."
Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process.
יתרונות: "Seats ok. Crew is super. Drinks offered"
חסרונות: "Nothing, AF rocks"
יתרונות: "It was a decent train ride."
חסרונות: "Stating it’s a train from the beginning and not having to go from one train station to another."
חסרונות: "Short and sweet"
יתרונות: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
יתרונות: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
חסרונות: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
חסרונות: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
יתרונות: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
חסרונות: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
חסרונות: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"
חסרונות: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
חסרונות: "Seat angle adjustment was not the most comfortable for sleeping."
חסרונות: "Entertainment worked sporadically"
יתרונות: "Great crews, excellent customer service"
יתרונות: "Crew very professional"
חסרונות: "Boarding was a little confusing"
יתרונות: "Tight seat, was moved out of exit row because of my age"
חסרונות: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
חסרונות: "The flight delayed for 2xhours from Paris to Cincinnati"
חסרונות: "Boarding at CDG was awfully slow"
יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
חסרונות: "My luggage was lost in Paris. Now I need to wait still."
יתרונות: "More experienced, professional crew, better food and service."
חסרונות: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."
חסרונות: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
יתרונות: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
חסרונות: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."
יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"
חסרונות: "They were unfreindly and rude."
יתרונות: "Only the cabin crew was good."
חסרונות: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."
יתרונות: "Arriving safely."
חסרונות: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
חסרונות: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
יתרונות: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
חסרונות: "no complaints"
יתרונות: "I would like to come on time each trip because I got two late time before with airfrance"
יתרונות: "The airbus 380 was great and the staff very nice"
חסרונות: "Too mych bad smells after a few hours"
יתרונות: "This is what happens when you get roped in by a low price."
חסרונות: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
חסרונות: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"
יתרונות: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
חסרונות: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
יתרונות: "Good boarding procedure."
חסרונות: "Nothing much to add for a short journey."
יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."
יתרונות: "Short, lots of leg space"
חסרונות: "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."
יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"
חסרונות: "Meal choice missing kosher non-gluten combination."
יתרונות: "Crew was wonderful Helpful, pleasant, capable"
חסרונות: "Waiting for late passengers & their luggage"
יתרונות: "Friendly crew; comfort; punctuation. Fast boarding"
חסרונות: "Simple food - very small amounts. No entertainment."
יתרונות: "Efficient boarding. Interesting hot food. Entertainment variety very good."
חסרונות: "Business class seats hard. Did not flatten out for sleep."
יתרונות: "Not much"
חסרונות: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
יתרונות: "Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight."
חסרונות: "Although incoming plane arrived late, flight home arrived 20 minutes early."
יתרונות: "The crew were pleasant and most served with a smile. When I was at the back to stretch my legs, one of the crew asked if I wanted coffee or tea since I was not able to get some sleep during the long flight."
חסרונות: "I thought the seat seems a bit short but the leg room is ok."
יתרונות: "Boarding was efficient, the flight was on schedule, crew was nice."
חסרונות: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."
יתרונות: "Smiling, quick, courteous"
חסרונות: "Had to pee right after turbulence no time for bathroom"
No food or entertainment. Reasonable seats
You asked about food and entertainment, but there was none. The seats were uncomfortable.
We couldn´t get the boarding pass on line although we tried many times during the previous 24 hours. They made us to pay a suplement of 30 euros in the airport. We have felt cheated.
announcements in english. 5 hour delay, asked twice (and so did other passengers), but no updates in any other language.
חסרונות: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."
חסרונות: "could not be delayed"
חסרונות: "I missed my flight because my previous flight was delayed 2.5 hrs"
חסרונות: "One hour delay"
יתרונות: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
חסרונות: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"
חסרונות: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."
יתרונות: "I canceled the flight 6 weeks ago, no refund issued."
חסרונות: "I canceled the flight 6 weeks ago, no refund issued."
יתרונות: "Boarding was quick and we arrived on time."
חסרונות: "When getting to Bucharest we were taken by bus and didn’t have a gate."
יתרונות: "Stupid survey can’t eliminate category that doesn’t ajgpply"
חסרונות: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."
חסרונות: "flight delayed by more than 1 hour"
יתרונות: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
חסרונות: "I liked everything"
יתרונות: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
חסרונות: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."
חסרונות: "The plane seemed very old, toilet in poor condition."
חסרונות: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
חסרונות: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."
יתרונות: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
חסרונות: "Serive to pay extra luggage very very slow"
חסרונות: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
חסרונות: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
יתרונות: "Crew, polite and friendly"
חסרונות: "delay of more than 6 hours and incorrect information"
יתרונות: "company gave out free drinks and snacks"
חסרונות: "They change the fly departing time with 12 hours before I was flying"
יתרונות: "Easy to book on phone no problems getting boarding passes etc."
חסרונות: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."
יתרונות: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
חסרונות: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"
יתרונות: "On time ,clean aircraft..."
חסרונות: "Crew was very serious...a smile can make a difference....."
יתרונות: "The flight went well."
חסרונות: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."
חסרונות: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"
יתרונות: "Flight on time . Attentive crew . Good price ."
חסרונות: "Lack of leg room ."
יתרונות: "Arrived early to destination"
חסרונות: "Lack of entertainment also limited drinks"
יתרונות: "The flight was punctual"
חסרונות: "I got charged twice for luggage and couldn't get a refund"
חסרונות: "I had to make my own way home from Manchester.. plane diverted due weather."
יתרונות: "Leg room and reclining"
יתרונות: "On time , crew good... no complaints"
יתרונות: "Free drinks, cheap flight and fairly comfortable!"
חסרונות: "No allocated seat."
יתרונות: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
חסרונות: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."
יתרונות: "I recomand to Everyone to use the airlines!!Very good quality"
חסרונות: "Nothing , was everything perfect!The stewardesses very nice"
יתרונות: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."
חסרונות: "Space to sit, especially when seated in the middle"
יתרונות: "comfy seats and a breakfast thrown in !"
חסרונות: "not much"
יתרונות: "Good price, comfortable seats, nuce food and candies"
יתרונות: "Staff on board was friendly"
חסרונות: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"
יתרונות: "The service was OK, we flew on time and the flight itself was pleasant."
חסרונות: "The interior of the aircrafts looked old and a bit dirty. The feeling is that you are flying on a poor low cost service."
יתרונות: "I was surprised and pleased as well that the flight attendant listen to me when I mentioned that it's very cold in the cabin and in less than 30 minutes the temperature was changed and bearable"
חסרונות: "Not applicable"
יתרונות: "The crew is very good"
יתרונות: "Seemed like a technical problem. The pilot wouldn't give up any information."
חסרונות: "Small seats with little legroom"
חבורה של נצים גרמניים יחס מזלזל ואנטישמי בצורה בלתי סבירה .. לא נוסעת איתם בחיים יותר!!!! וחצי מטוס התלוננו על אותו דבר חברה פח
אין בידור - מה השאלה הזו חבל שלא ניתן להשכיב את המשענת כדי לנוח !
המחיר היה מאוד נוח - הצוות מסביר פנים - הטיסה הייתה נעימה - האוכל שהזמנתי היה בסדר-המרחק בין הכיסאות סביר - חבל שלא ניתן להשכיב את המשענת כדי לנמנם .
היה רצוי שהנחיתה תהיה רכה יותר... הטיסה היתה נעימה
חסרונות: "Screwed again for carry on bag which I attempted to upgrade from 7kg to 10kg online, paid my €20 to learn at the gate that it changed from a "carry on" to a "to be checked in" bag. I was td I would have to pay another €25 to take it on board. I just refused and left my bag there with them. Tired of Ryanair deliberately screwing people fo add ons especially when there is no deliberate intention involved in the action. No empathy or understanding just screw the Customer at every opportunity. No longer a Ryanair Customer, its Service and Respect that I prefer,,,"
יתרונות: "I like a few other people on the same flight were informed on checking in at Rome airport that we had no luggage drop. We were sure that we had paid for luggage for the return voyage. This meant that I was charged 80euros extra. Now obviously the site for booking did not. Make this clear or so many wouldn’t make the same mistake. I think the least that could have been done would be to charge 25 euros per bag. I my husband, brother and his wife will not travel Ryanair again."
יתרונות: "'ve Ry quick"
חסרונות: "40 mins late"
חסרונות: "The heat, insane air con not working"
חסרונות: "They made is walk around barriers carrying our bags slowly shuffling forward to get into the seated area in front of the gate. It took 15 mins . They could set up the ticket check inside the seated area so we could relax."
יתרונות: "The price is generally good"
חסרונות: "Ryanair broke my bag and damaged my other bag"
חסרונות: "Was told at boarding gate for a visa check stamp requirement. Admittedly it was mentioned in a casual way in the boarding pass,but wasn't a border control requirement. The airline could have done it there. But was denied boarding, waited for 6 hours to catch next flight and further connections."
חסרונות: "expensive ticket when you add up all the fees, plus it’s stressful and chaotic."
חסרונות: "Flight bit cramped in seats"
יתרונות: "It took off and landed safely."
חסרונות: "1.5 hours late. No air conditioning Cabin crew not attentive, and had the intercom turned up, so when she spoke it was like nails scrapping down blackboard. Minimal information coming from the cockpit."
יתרונות: "Price; travel light, and take own food and it’s fine."
חסרונות: "Wait for the drinks/food service, and we would be on the way into land before they reach the middle of the plane on London -Dublin flight"
יתרונות: "Just a pleasant flight with pleasant crew. Couldn't ask for more!!"
יתרונות: "Quick efficient flught"
חסרונות: "Didn’t pay for priority booking as I had my seat prepaid and only one bag . Why would you pay for priority booking?? I think the system could be simpler"
חסרונות: "Toilets needed a good clean, they also smelled stale"
יתרונות: "The staff were professional"
חסרונות: "Bad language and rude conversations by some passages."
יתרונות: "Straight forward flight"
חסרונות: "Having to pay for my family to sit together, this could have been offered with the automatic seating allocation, there were lots of 4 seats together . It seems that you are intentionally separated so that you pay to change."
יתרונות: "Quick announcement of gate"
חסרונות: "Eased through security in Lisbon; only to be left standing for at least 40 mind; no announcement from staff. In total our flight was delayed by 90mins and now we have missed our coach for the last leg of the journey! Not happy at all!!!"
יתרונות: "Crew were nice"
חסרונות: "Seating was cramped"
חסרונות: "Delayed 3 hours and not updates or water available very poorly managed"
חסרונות: "We were told we had to go to the toilets before taking off as the Toilets were not working on the plane. Also the plane was delayed in taking off."
חסרונות: "Last minute rearranging if passengers so that those who had picked their seats ended up somewhere else... Not impressed"
יתרונות: "Cheap fares"
חסרונות: "Front boarding stairs out of use - conjestion at rear boarding Extras for check-in return journey"
יתרונות: "The boarding system"
חסרונות: "The delay"
יתרונות: "Crew were nice and pleasant need one of the newer planes on lanzorote route the seatbelts were too short and it was an older plane ✈️"
יתרונות: "The crew were quick and efficient"
חסרונות: "The flight was delayed and we had to stand outside on the tarmac in the freezing cold for about twenty minutes before we were allowed to board."
יתרונות: "on time"
חסרונות: "Flying shop"
יתרונות: "The height"
חסרונות: "The screaming baby"
יתרונות: "The crew traveling out of Rome was pleasant is the only thing positive I can say."
חסרונות: "-we paid extra for priority boarding and did go through the line first to board the shuttle to the plane but then they had everyone else from the overbooked plane crowded like sardines into the same shuttle. It was a waste of money. -traveling to Rome on Ryanair we took samsonite carry on luggage onto the plane with no problems. Leaving Rome we were told to recheck our luggage size. The wheels stick out a little and they made us pay 100 Euros to check our bags. Once on the plane we saw many passengers with luggage and bags much larger than our own and did not have to pay to have them checked. We were the only Americans on the plane. -The seats do not recline and are at a 90 degree angle which is very uncomfortable for a 3 hour flight. -the crew traveling to Rome was very rude. -the seats were dirty with food and crumbs before I sat down and there was trash and food on the floor. It is as if the plane is not cleaned routinely."
יתרונות: "Flight was quick and easy."
חסרונות: "Boarding process was a little slow."
חסרונות: "Flight was delayed took forever to get us on the plane"
יתרונות: "Plane new and flight good. Plane landed on time. Crew pleasant"
יתרונות: "Boarded quickly and smoothly, and landed ahead of time. Offloaded very quickly and smoothly also."
יתרונות: "Male member of cabin crew was funny, friendly & proffessional"
חסרונות: "No prosecco immediately after take off!"
יתרונות: "Left on time,arrived early."
חסרונות: "All the steps to board plane."
יתרונות: "Everything about it was smooth and easy"
יתרונות: "No panic"
חסרונות: "Bad job with customers. Sorry."
יתרונות: "It landed on Dublin"
חסרונות: "It was late"
יתרונות: "Delayed take off , arrived a head of time"
חסרונות: "Lack of information for delay"
יתרונות: "The cabin crew were very friendly"
חסרונות: "The queuing for boarding and the speed for boarding was bad"
יתרונות: "But quick boarding glad I had priority"