A service that reflects swiss excellence, which isn't this.
יתרונות: "The crew was great"
יתרונות: "Taking off on time. Good service and helpful from all the stuff."
חסרונות: "Keep it like that"
יתרונות: "Nice and attentive crew Big a330 plane with great business class"
יתרונות: "The transfer after the flight was very helpful."
חסרונות: "Entertainment was absent."
יתרונות: "Service was slow, but fine."
חסרונות: "* Couldn't online check-in * Seat selection was not honoured * Plane model not as advertised * No entertainment on board"
יתרונות: "Fast boarding"
חסרונות: "The food is the worst there is"
יתרונות: "I enjoyed the 7 lay over. Took a train to the city (12 minutes ), walked around and shopped, ate and tracked back with the train . A nice stop over"
יתרונות: "Liked nothing. Stewards were no help. Seating was extremely tight. I am disabled and use a small travel scooter. They removed the batteries even though they are not lithium or spillable. I called months in advance with all specifications and still they were clueless. We will never fly Swiss again. I am disabled and received no help. They removed the batteries of my scooter and we had to carry them on our lap. I had to tell them to put the batteries back in the scooter. They failed in every facet."
יתרונות: "TV screens and movies. Food was great."
יתרונות: "I slept with the jazz music...didn't hear a baby that was crying the whole flight..."
יתרונות: "Loved the warm and very delicious quiche, thank you!"
חסרונות: "My special meal wasn’t available."
חסרונות: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"
יתרונות: "Good breakfast"
חסרונות: "Bad seat, just an economy seat"
חסרונות: "Cabin temperature was a little hot"
חסרונות: "I booked two tickets but could not pick seats for my partner. We ended up in bad seats next to the bathroom."
יתרונות: "Short flight and they handed out chocolate"
חסרונות: "They announced that carry-on suitcases must be checked to accommodate a much smaller plane This only applied to those stupid enough (us) to comply"
יתרונות: "The new plane with private screens"
יתרונות: "The crew did all they can \The Swiss Airlines lounge was superb"
חסרונות: "The seats are not comfortable The crew insisted I can't bring on a 22" Carry-on"
חסרונות: "Space for legs seems to become smaller and smaller. In EL AL (flight back) space was wider."
יתרונות: "Smooth flight"
חסרונות: "Ordered kosher and did not get it"
יתרונות: "The flight left on time and arrived a bit early."
חסרונות: "Everything was fine"
יתרונות: "Overall good"
יתרונות: "Nice plane, organized food and boarding."
חסרונות: "Nothing really"
חסרונות: "I ordered in advance 4 seats for my family, paid 100$ to SWISS 19/10/16.Boarding crew refused to give us the seats sold to us.The family was divided into 3 and 1.Only after my strong refusal, the seats were were granted.During the dispute about the provision of already purchased seats, SWISS crew member threatened to call the police. We entered the plane last.Our seats not were ready and we were forced to do it all alone.Rudeness and unprofessionalism of SWISS crew.The end of the vacation was spoiled. For what I paid to SWISS 100$ in advance(10 monthes)? I believe, if SWISS could not provide the paid service as expected, SWISS must return the money(100$) and apologize. Nobody apologized in Zurich, threatened to invite the police. Bad crew, bad service."
חסרונות: "Lack of screen for watching movies."
חסרונות: "Very narrow seats. Seat in front reclines in your face. Terrible experience for 100% full long haul flight from LAX to ZRH"
חסרונות: "in NY they would not give me a seat/ boarding pass for this flight - they said i had to get one only in zurich. by the time they gave me one in zurich - it was a middle seat and there were no other seats available. i was totally squished in between 2 men [ i am a female] and the seats were sooo small and there was absolutely no room. i was totally uncomfortable and had to sit like this for 4 hours... i did not like this AT ALL"
יתרונות: "Boarding and cabin crew were excellent."
חסרונות: "Seats were too tight and squeezed."
יתרונות: "Great flight, great crew. Seats were very comfortable. much space for legs and comfortable for sleep."
חסרונות: "It wasn't Swiss//"
חסרונות: "Seat was terrible g43 have no room for your leg. Seats are to small. Huge man next to me was sitting on 1.5 seat...."
יתרונות: "Once boarded we took off pretty quickly, crew were extremely nice, food was great"
חסרונות: "The boarding process was messy, couldn't tell economy from business lines, no entertainment at all."
חסרונות: "When I booked the flight I thought it was El Al so I did not order kosher food (as all El Al food is kosher). I only found out later that it was Swiss Air and I was unable to get a kosher meal."
יתרונות: "Was all great as with other legs...will fly again"
חסרונות: "Seats seemed smaller but do need more entertainment options."
יתרונות: "At list 2 attendants were extremely not polite . Air condition was turned on 2 minutes before landing . To collect food plates from passengers took more then 2 hours . When passengers asked attendants, to evaluate when it going to happen the answer was very rude ״ you should fly business in case you want it faster " . It was a night flight and it took 3 hours to turn off the lights . One of the girls attendants told me that I have too many hand handbags with me , only 1 piece allowed . I was with 3 pieces but we were 3 persons my wife and my Childe . I was trying to explain her, but she was unable to listen . It is not Swiss I know , I like to flight Swiss , but this flight was extremely disappointing .It was many confusions with other passengers as well. wrong meals , wrong seats , no air condition, ... the flight was a nightmare"
חסרונות: "In this flight nothing , one of the worst I have ever had ."
יתרונות: "Business Class price was 50% lower by buying the ticket on El Al site rather than buying direct from Swiss Airlines."
יתרונות: "Modern air planes, plenty of leg room, comfortable seats, good service, USB outlet"
חסרונות: "Food wasn't so good, I ordered a Vegan meal and got the Vegetarian one"
יתרונות: "EVERYTHING'S Good to come back home"
יתרונות: "The flights were Just as schedule, the arrival time was even earlier than planned. The crew is always available and tries to make the flight as comfortable as it can be. The food is brilliant in comparison to other airlines. To sum up, always a good choice. * this is my 8th flight with Swiss."
יתרונות: "Coke Zero was available."
חסרונות: "Limited selection of movies and tv shows and only one food option."
יתרונות: "Very positive opinion about the flight."
חסרונות: "The most of the passengers are Russian speaking. It will be good to make all the announcements in Russian language also."
יתרונות: "Price is good"
יתרונות: "The crew"
חסרונות: "The kosher food"
חסרונות: "there was a problem with special assistance on the connection flight. Nobody was waiting at the end..."
יתרונות: "The food was good and so was the price of the airline ticket."
חסרונות: "Boarding was chaotic. There was no organization as to the line."
יתרונות: "I was seated next to my fiancé. We were separated on Blue air."
יתרונות: "Everything was perfect"
חסרונות: "More drinks less food at night flight for short destination"
חסרונות: "We had a delayed flight from Mykonos to Athens and the airflight company did nothing to help us."
יתרונות: "The service was excellent. I felt I was flying in first class. Thank you."
חסרונות: "I think the entertainment should include movies."
חסרונות: "Food, not in time."
יתרונות: "Accuracy in times"
יתרונות: "Efficient. It was a very short flight."
חסרונות: "Offer of Wi-Fi."
יתרונות: "Comfortable airplane, organized crew and fast boarding operation"
חסרונות: "I asked for a vegan meal when I ordered a ticket and did not get one. I needed to ask and explain myself and it was not so nice. At the end I got it, thanks to the attendant"
יתרונות: "Plan crew , pilots , services on plan and cleaning"
חסרונות: "Land crew , airport , and airline disorganized I wanted to complain about crew member , But she will not give her name or ID number, And when I snap a picture she calls the police , Her bag was inside her shirt and she will not revile"
יתרונות: "The flight attendant was welcoming at the door and the service was done efficiently."
חסרונות: "The tv monitor at the airport never bother to inform the passengers which was the boarding gate. After asking other passengers we deducted the gate number. The boarding was like a cattle drive bordering on a stampede since Aegean Airlines didn’t bother to divide passengers by groups, so people rushed to be first in line. We waited standing with our carryons for over 45minutes. Nobody knew what was happening or when they will start boarding. Naturally, when we finally got on board people where blocking the aisle because Aegean didn’t bother to board from back to front as it is usually done. The flight attendants were sweet but their English was almost unintelligible. My brother works and I worked for major airlines and have never seen anything so disorganized and unprofessional."
יתרונות: "Everything was on-time, easy, and fairly quick."
חסרונות: "The legroom."
יתרונות: "We had a nice comfortable flight and were delighted to receive the complementary food and drinks."
חסרונות: "We were slightly delayed and found it difficult to understand some of the announcements from the crew."
יתרונות: "Although they were at the right size snd weight. I was skipped dinner."
חסרונות: "Disembarkation via buses. Not great."
יתרונות: "The employees were very helpful and friendly. Food was not worse than what one can expect of an airline (about as “good” as a US airline’s, which is not a high standard to beat). The plane seemed recent and clean."
חסרונות: "The major problem was the lack of detail on their luggage policy. I am sure they can show the text clearly warning me about the fees for bringing a piece of luggage per person, but I missed it. Therefore, they charged me $35 per person for their registered bag. That’s probably how they “beat” their competitors’ prices. If you include the fees in your calculation, this might still be a good option, but make sure that you read the fine print, or be prepared to pay as “extra” what many airlines offer as basic."
יתרונות: "Plenty of legroom. Professional crew. They offered food on a relatively short flight. Very pleasant experience!"
יתרונות: "Evrything was good"
חסרונות: "No entertainment on that flightes"
יתרונות: "Everything was fine, even above expected for low cost airline. Nice crew, free drinks."
חסרונות: "Food could be a bit better."
יתרונות: "We enjoy flying with Aegean, very good treatment for families with kids."
יתרונות: "on time, they were aware that we came from a connection and took care of everything. pleasant flight."
יתרונות: "I love flying Aegan - it is always comfortable and pleasant. Due to my own mistake I didn't order a kosher/vegetarian meal, which is why I rated the food "N/A". On flights this short there are no entertainment options which is fine I suppose :) overall, this is one of my favorite airlines to fly! Thanks!"
חסרונות: "too many fussy babies crying and screaming."
חסרונות: "As something that seems to happen pretty much constantly with Aegean... the plane arrived late and was delayed... which also in turn caused me to miss my scheduled bus to Jerusalem... but... what can you do... not everything is in our control unfortunately... I hope one day that the airline will organise itself and get things running a bit more smoothly.... Also... there was a meal on the flight but not option was given to those who are vegetarians to request a special meal at time of booking or later on while managing the booking... this was a bit unfair in my mind that my only option was a pasta and meat sauce meal so I did not get to eat... also... within my Star Alliance menber account I am listed as a vegetarian meal... so it should have been automatic just as it is on Swiss, Lufthansa, Etc... when I fly with them."
חסרונות: "about 50 minutes late"
חסרונות: "With Kayak I booked Tel Aviv to Malta with 1 hour stop in Athens. The first flight was delayed by an hour hence making me lose my second flight. Aegean then booked me on a flight to Catania (Italy) for a different connection to Malta. Only that this Aegean flight was also delayed by an hour making me miss the second connection. Eventually I arrived in Malta 15 hours later than scheduled. Aegean customer service reps were extremely unhelpful and made this 10 times more difficult. I missed a whole vacation day, amassed roaming telephone charges and on top of that missed a reservation for Dinner in the Sky Malta."
חסרונות: "Delay 1 hour and 20 minutes at departure"
יתרונות: "Great experience"
חסרונות: "They should work on their airport staff a little."
חסרונות: "it has nothing to do with aegean air but security at the flight was poor - we found out that by mistake my friend left a knife in his hand bag and it was not found untill we unpacked and saw it at home!!!"
יתרונות: "On time. Space. Great team."
חסרונות: "after boarding, we were stuck sitting in the plain for 2 hours because of a technical problem, and Aegean was trying to use the situation to sell us water! no water was given to us, also- no useful information about the status of the problem."
יתרונות: "Friendly staff."
חסרונות: "Warm soda."
יתרונות: "Clean, smooth, on time"
חסרונות: "Food was not interesting"
יתרונות: "Checkin and boarding was fast. Short flight; only one and a half hours."
חסרונות: "Food was minimal."
יתרונות: "every thing was ferfect"
יתרונות: "Quick and direct flight."
חסרונות: "There wasn't any food or snacks. The airport was a bit chaotic."
חסרונות: "Same as on the flight to Larnaca"
יתרונות: "Clean Elegant Polite"
יתרונות: "cleen quiet and beutifull crew"
חסרונות: "I would like if you call me and I tell you. 972-508935554"
You have to pay for food; disembarking was super long
Aircraft was late, then back to on time, then late again. Food is just a cereal bar and water. For 200 euros.
יתרונות: "Such a delightful flight."
חסרונות: "Departure late by 25 minutes!!"
יתרונות: "Boarding was simple and fast!"
חסרונות: "Online checking did not give me the option to change my seat. This could have been better."
יתרונות: "Crew was late, which caused me missed my connection flight, and layover for 10 hours at Heathrow Then on my delayed flight, I was seated on a worth sit. Thank you British Airway. Hope this my last flight with you. Kobi"
חסרונות: "Get your crew arrive on time to their flights. Kobi"
יתרונות: "Glad to have flat beds and not the fake B class you sometimes get in Europe"
חסרונות: "Not crazy about this seat arrangement in which every other passenger faces backwards."
יתרונות: "Friendly Crew"
חסרונות: "The timing of the food service vs hours of flight"
יתרונות: "Food ok and crew nice."
חסרונות: "The flight was bumpy for 5 hours from USA to England scary ride"
חסרונות: "Missing information of my flights, such as seat and others"
יתרונות: "Amazing crew, kind and patient"
חסרונות: "The seats rows are too close - high density. The flight was late."
יתרונות: "Nothing the worst customer service I ever had"
חסרונות: "The flight was canceled due to mechanical difficulties and British airways delayed helping us for 2 hours and then told us to use the phone 800 number to book a different flight. we needed to connect in London for the flight to Tel Aviv. The man on the phone barely spoke English and set us up with a flight that would not get us to our destination in time for our religious Sabbath Friday night. When we tried to explain the situation he hung up on us. We called back and tried to explain again we either spoke to the same man or another Indian man whom also spoke unintelligible English and he also hung up on us. In the mean time my wife spoke with the counter agents and they tried to find us another flight but by now other airline counters were closed. An hour later I tried the 800 number again and spoke again with the same Indian guy, when I asked to speak to a manager he gave me a hard time then finally said ok, put me on hold which I stayed for a while and realized he just put me on hold indefinitely. Finally after being in the airport for 9 hours we found a flight from United and a family member booked it online for us which we took to Tel Aviv and got us here only 2 hours later than our original flight which had a 12 hour layover in London and we were going to spend time touring but did not get to. As far as I am concerned British Airways has done a horrible job and no one should ever fly with them again. Unfortunately our flight home is with them I hope it goes smooth."
יתרונות: "The crew is friendly. Relative to some other flights I've had, the Economy section is not terrible."
חסרונות: "If you are fairly tall, don't expect to be able to catch some sleep. The earphone socket is located right next to your leg, so expect to break your cable."
יתרונות: "Food was decent"
חסרונות: "One of the worst business class seats - worn and cramped. Boarding was pandemonium Crew was unfriendly"
חסרונות: "British airways new I'l be late , they could send someone to pick me up from the security point, so I could have been on time."
חסרונות: "Screens were difficult to maneuver. In some instances wouldn't open."
חסרונות: "not much room. cant explain the boarding. too complicated and required going down stairs."
חסרונות: "Boring entertainment selections"
חסרונות: "5 hours delay, and at 2 of them we were on board. Terrible food. We asked to walk outside, by foot, in the snow to the aircraft. Terrible flight."
יתרונות: "Crew and entertainment are excellent"
חסרונות: "Food is mediocre. Temperature on the flights to and from Tel Aviv is very cold (needed blanket and shawl both directions)."
חסרונות: "Business class configuration on BA 777"
יתרונות: "Ground staff and crew excellent Boarding was confusing and not announced"
חסרונות: "The breakfast was kind of gnarly - the eggs were oversalted and slimy, like worse than the usual airplane meal"
יתרונות: "Great crew, quiet flight, good food,"
יתרונות: "the staff"
חסרונות: "aircraft, food, entertainment"
חסרונות: "12 hour delay. Very disappointed with British airways"
חסרונות: "Freezing cold cabin"
חסרונות: "It gave me a different return date"
יתרונות: "The crew are always nice, trying to compensate for the lack of service provided by the company. sadly, its not enough anymore."
חסרונות: "Everything.. Check in was a nightmare, only one representative for over 50 people. and much more horrible behavior from once a great company, today nothing more than an over paid low cost one."
יתרונות: "crew attentive to passengers and always with a happy demeanour."
יתרונות: "Efficient and convenient."
חסרונות: "The cleanliness of the plans...my tray table has crusted food stains and the magazines in the seat pocket had gum all over them."
יתרונות: "see above"
חסרונות: "see above"
יתרונות: "Direct filght"
חסרונות: "Limited entertainment options"
יתרונות: "Staff were nice"
חסרונות: "Disappointed with the food choice"
חסרונות: "It is a very short connection time and it is the second time I've missed it. Now according to the schedule I should be arriving Tel Aviv at 11:30 pm instead of 3 pm. And the wait in London is very long."
יתרונות: "For the back of the bus, the seat was still pretty comfortable and I did manage to sleep. Boarding was easy, The entertainment seemed great, thought I fell asleep"
חסרונות: "I didnt' manage to get a good seat. I sat in the middle row, last row of the plane. : ) Also, i must have fallen asleep, but I was never offered even a cup of water."
יתרונות: "the flight was very comfortable and we had a very pleasant flight. The food was very tasty, and all in all the flight was very high standard."
חסרונות: "there was some air hosts strike so service was slower than expected, but all in all the crew was able to attend everybody's needs. landing was a bit rougher than usual."
חסרונות: "Their own employees didn't know that the flight was delayed, though their app had sent out a notice, and they refused to let me go through security, having already given away my seat more than an hour before the flight actually left. Then they refused to admit responsibility and do anything to help except to continue to put us on standby on their own full flights, knowing we wouldn't be able to get on one of those flights for at least a few days. They did finally give us a hotel for just one night and that was only after we kept reminding them that this was all their fault."
יתרונות: "I was late to the flight due to an accident and I have got a new flight quite easily"
חסרונות: "I have got a seat that can take t back, no one told me in advanced this is the situation and the flight attendent keeped telling me why it can't be done instead of looking for a solutioni"
יתרונות: "The cabin crew, as always, were unfailing patient and polite and as helpful as they could be. Given the situation with the IT problem at BA, it was amazing that we were scheduled, and took off on time and arrived in Tel Aviv on time. Congratulations to all!"
חסרונות: "We were at the back of the plane, which was pretty difficult for my 6'6" husband and his long legs. We were told every seat was full (because of the IT problem). However, after takeoff it became apparent that there were some empty seats, but they weren't offered to us. One man was asleep across three exit row seats, for example. We had two seats in a three seat row, which would have given us a bit more room, but a woman was moved to the window seat with us, to accommodate a religious man who didn't want to sit next to her. She was very nice, but the whole situation was annoying and distasteful. And, unfortunately, the food was just as bad as our last flight."
יתרונות: "Great food, great entertainment, short flight that went smoothly"
חסרונות: "Cabin temperature a bit high"
חסרונות: "Food Accommodating bags when space is available"
יתרונות: "the crew was grate, brakfest was good ."
חסרונות: "baggage was lost"
חסרונות: "I WANT TO CAHNGE TIME OF FLIGHT. BRITISH ASKED TO HIGT PAYMENT. IN THIS AMOUNT I CAN BUY TWO TIKETS IN LOW COAST COMPANY AND I HAVE ENOUTH MONEY TO BUY FOOD. PERSON THAT BUY TIKET FROM THE SITE CAN'T CHOISE A SITE AND ITS COME AUTOMATIC WITHOUT TO CAHNGE/"
חסרונות: "we order kosher food for the flights, on the first flight we recive only for 1 pessanger so on the way back we call few days before to the airlines company to confirm that is kosher food for both passengers and they confirm and again we didnt recive only 1 passanger recive for flight over 20 hours way to be with out food"
יתרונות: "British Airway's service is cordial and comfortable, which goes a long way to making the entire trip the same. Obviously they have no or little control over potholes in the air and wind turbulence."
חסרונות: "The flight was scheduled to arrive 2 hours before our connecting BA flight departed Heathrow. Unfortunately because of loading delays on our original flight, we arrived in Heathrow 40 minutes late. The crew said that 60 minutes is the designated minimum but we used all of the 80 minutes plus, and it airport was NOT crowded. If BA is connecting to BA, then you have a responsibility ahead of time to address this problem and keep connecting passengers from getting overly distressed in a strange airport."
Professional and good mannered staff. Food is excellent.
my luggage got badly damaged
Comfortable aircraft, clean facilities and friendly staff.
יתרונות: "The seats are comfortable.nice leg room."
חסרונות: "Boarding on every airplane company seems off. Sitting in seat 6D and I’m in the second to last boarding group. That cheese on the burger pricing for getting on before others is getting old. Be better."
יתרונות: "Food was great, seat was amazing"
חסרונות: "Boarding was done by bus and it took too long and it want comfortable"
יתרונות: "legroom in business is good, food was ok. only one round of drinks was offered."
חסרונות: "no lounge access in dublin for TAP Business Passengers. Handling of the delay was not well managed."
חסרונות: "flight was delayed by 3 hours; very rude and indifferent ground staff, almost impossible to rebook; no information/help was provided; barely made our next flight"
חסרונות: "My luggage was lost for almost 2 weeks."
יתרונות: "The crew was really good and attentive"
חסרונות: "The boarding was a little chaotic"
יתרונות: "The flight crew was great. The boarding crew and gate staff where rude."
חסרונות: "Flight was delayed by 2 hours. Long day. Did not inform you of what was going on. Changed gated not very clear."
חסרונות: "Good flight, on time. Service ok. Captain did a good job communicating. Nice touch with wine at dinner."
יתרונות: "Crew were amazing. Timely departure. Inflight meal was good."
חסרונות: "Not much."
יתרונות: "The crew"
חסרונות: "Be on time and that they dont loose my bags! Wait for and extra 2 hours in the arrival airport because of the lost"
יתרונות: "The crew were very friendly, a nice and relaxed flight and they gave out complimentary food and coffee which was brilliant"
חסרונות: "Flight was delayed which was out of their control"
חסרונות: "The flight was late. They lost my luggage! No time to take the food. Very bad experience"
יתרונות: "The crew on both flights were despite the first flight being delayed by 2 hours."
חסרונות: "More communication with the passengers."
חסרונות: "The flight wad late becsuse of the immigration."
חסרונות: "Better service, comfy seats with recline and entertainment"
יתרונות: "on time, food was good"
חסרונות: "seats are hard, painful for 7 hours..... crew was very noisy, very rough they kept hitting my arm. male crew hit the back of my seat to wake me up, he took away my food due to me sleeping."
יתרונות: "Not much. Check in luggage charges destroyed the experience, this was not disclosed on the ticket itinerary"
חסרונות: "TAP charges $120 1st checkin bag, this was not disclosed on the itinerary or kayak site when we book the ticket. We expect kayak to refund this."
יתרונות: "The crew were excellent during the flight."
חסרונות: "We missed our connection flight because our first flight was delayed. Despite getting to the desk when there were still people queuing he refused to let us board. We are now delayed for 30 hours with no money or clothes. TAP staff were horrible- no sympathy or even an apology. Just awful."
יתרונות: "Crew service was excellent, food even hetter"
יתרונות: "First time flying with TAP PORTUGAL and it was a great experience"
יתרונות: "Overall, the flight was good. Seats on the international flight could have been a bit more comfortable. Entertainment was available and satisfying. The meals were good. Crew was nice."
יתרונות: "Service was good and the food was better than average."
חסרונות: "Paying extra for business class so you can sleep just isn't worth it with TAP. We had an older plane, showing its age, and the seats did not go completely flat. So, I kept slipping down and my feet jammed into the seat in front of me."
יתרונות: "Friendly staff"
חסרונות: "One of my checked bags never arrived. It has been a week and I still don't have my bag."
חסרונות: "why do they sell their tickets when they know they can not make the connection? little time between the two flights compared to the functionality of the airport. never again TAP"
יתרונות: "Food was above average"
חסרונות: "Wasn't told that baggage wasn't included in my fee. Had to pay 170 Euros at the airport to check our two bags. Really really frustrating, and beyond an exorbitant price to charge for bags..."
יתרונות: "Great flight, friendly and helpful crew."
חסרונות: "Didn’t connect to entertainment didnt"
יתרונות: "The crew was amazing. Very professional, kind, and accommodating."
חסרונות: "The boarding check-in person was confusing. Anyone that didn't speak Spanish got in the wrong line. They didn't announce that there were two lines, one for A and one for B. So we were mistakenly directed to stand in the line for a Madrid flight, when we were going to Lisbon. They made the last minute call only in Spanish, so we all almost missed the flight. The landing was a bit rough with crosswinds."
יתרונות: "Good service, nice meal."
חסרונות: "No USB ports or movie choices. Entertainment screen very small."
יתרונות: "Nice staff"
חסרונות: "Nothing to eat, not even paying."
חסרונות: "The food was not available for the business class passengers and we had to take it from economy."
יתרונות: "Great experience"
חסרונות: "Crew was helpful. Flights were on time and overall experience was very good."
יתרונות: "The hotel and accommodation were prepared, as we delay the connection flight to Miami because of the bad weather. BUT NOBODY GAVE US A CALMING INFORMATION ABOUT THAT 3 HOURS LONG TIME. WE WERE FORCED REMAIN IN THE CABIN 70 MINUTES AFTER LANDING!!!"
חסרונות: "The charged an extra cost for normal luggages, however it was free while booking. Istvan Sas U3MNSD and Iren SasneHarazin U4812T PLEASE GIVE OUR MONEY BACK! OTHERWISE WE CLAIM FOR COMPENSATION BY LAW."
יתרונות: "the flight was fine."
חסרונות: "The 70 euro luggage fee was a bit excessive. The delay and subsequent missing of my connecting flight that resulted in a 11 hour layover and a 10 euro voucher was pretty lame. TAP Portugal customer service leaves a bit to be desired"
יתרונות: "I liked being able to exit the plane at the end of the flight"
חסרונות: "The seats were cramped and it’s upsetting how you can’t select your own. Flying overseas for 7 plus hours it’s best not to be sandwiched in between two strangers, some of which were vomiting the entire flight due to turbulence that the pilot announced would only be minor."
יתרונות: "Flight attendants were reponsive. Plane was comfortable enough. Good entertainment options."
חסרונות: "Plane was a little warm. Would have liked more information in English."
חסרונות: "Bad system to board"
יתרונות: "Good entertainment system"
חסרונות: "Flight crew could have been more polite"
יתרונות: "I asked if it were possible to change my seat at the gate and was promptly given a window seat. They were very pleasant and professional. Food was very good and movie choices excellent. Good customer service."
חסרונות: "Flight left without us"
חסרונות: "Second half of flight was very rough"
חסרונות: "bought a business class upgrade -- no extra leg space, no larger seats, were out of vegetarian option"
יתרונות: "Stay away from TAP. I wish the people at the counter were just rude - they were tormenting us and lying to me about my luggage. When they found out I insisted on not checking my bag, they told me they would "keep it" in the meantime. Turned out they went ahead and threw the bag onto the plane. We ended up having to go find it at lost and found. They initially told me it was going to only take 5-10 mins to retrieve my luggage, but then 40 mins passed and still nothing. My poor mom had to wait by the empty belt - and boarding started and the luggage still wasn't there. They forced us to pay 35 euros (it's principle, not the money) when their policy said nothing about it when I booked it on the website. My mom was in tears and I had the worst few hours of my life. TAP - you are disgusting. It takes a lot for me to be upset but you really did everything out of your way to make us suffer. Even told us we might have to miss our flight. You put a huge dent on my trip."
חסרונות: "Please see above."
יתרונות: "The flight crew were efficient"
חסרונות: "Legroom was cramped"
יתרונות: "Generally good and professional."
חסרונות: "One washroom was permanent;y dirty because the FLUSH mechanism wasn't performing well. Another washroom was permanently locked - causing higher traffic in the remaining washrooms."
יתרונות: "Great planes. Very professional and helpful staff. Lots of leg room"
The airline ran late and I almost missed this connecting flight to LGW. The airline didn't act very sympathetic to my situation. I wished that didn't happen as my experience I'm sure would've been much different.
worst boarding experience ever, the agent would not allow family boarding. was super rude and would not provide his name.
eDreams charged us double the amount, fake illegal charged. promised us business class but put us in economy. worst company and service ever. they need to be shut down
One flight has delayed, but connecting flight ( the same company) has another plan for us. And left TO TLL. Instead Finnair.Who waiting pax from BRUSSELS. GREAT EXAMPLE OF COOPERATION. 👍
Great leg room and very clean plane nothing could be better 😁
יתרונות: "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
חסרונות: "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."
יתרונות: "Clean airplane nice pretty stewardess in short dress."
חסרונות: "Probably private jet whit hot tub."
חסרונות: "Sēdvieta neērta un nepiemērota gulēšanai."
יתרונות: "Arrival in time"
חסרונות: "Compartment for hand luggage was full, no space"
חסרונות: "No information was avSo pick a couple up listen to this device again also right now dictation right now"
חסרונות: "Not mentioned that in Munich I had to change terminal and pass again on security check. If I would have bought some bottles in Vilnius or Riga duty free, I would have had problems"
יתרונות: "The airplane was brand new. The crew was very friendly"
יתרונות: "Small compliment from Air France was lovely and unexpected"
יתרונות: "It was a fairly ordinary flight"
חסרונות: "Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined"
יתרונות: "Efficient boarding and disembarking."
חסרונות: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"
יתרונות: "Crew were efficient and friendly."
חסרונות: "Coffee creamer sachets are insufficient in quantity for the coffee. Even with two sachets the coffee was still nearly black. The flight was full and the cost of checked in luggage ensured everyone used their carry on allowance. As a consequence, overhead bins were full. I left one bag at the front of the plane and had another at my feet. However, it was a short flight, so not too unbearable."
חסרונות: "would not check my bag to final destination"
חסרונות: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."
חסרונות: "There was a sceen right before my eyes telling me how much time of the flight was left. Even if I wanted to be unaware of the information I could not because as I mensioned it was right before my eyes. I was aware of almost every minute of this flight....found it hard to let go and just let time pass"
יתרונות: "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."
יתרונות: "Modern airplane"
חסרונות: "Long delay on first flight leg Staff provided little help with transfers, made us run through airport but then decided to close the next flight anyway without the transfer passengers Next flight offered was 9 hours later, only offer was a 10EUR meal voucher - ridiculous"
יתרונות: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
חסרונות: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
יתרונות: "staff were polite, helpful, and efficient"
חסרונות: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
יתרונות: "Nice new plane, on time."
חסרונות: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."
יתרונות: "Good service, good connection in Riga! Perfectly on time!"
יתרונות: "Quick boarding, pleasant crew"
חסרונות: "Small propeller plane with very limited room, no in-flight service,"
יתרונות: "Nice new propeller plane on time"
חסרונות: "No free water or coffee. Luggage fee not told about when I booked. No entertainment."
חסרונות: "They delayed our flight from Gatwick to Riga with no information given to passengers. Many of us had a connecting flight with Air Baltic from Riga to Helsinki- which we asked if they will wait for us, the crew member said because the flight was also with Air Baltic, they will wait for us. We got there 10 minutes before take off, and the gate has already closed. Furthermore, we got to the Air Baltic counter, we were given 5Euro meal vouchers even though we will be staying at the Riga airport for 9 hours. Also they gave us terrible customer service attitude, which we definitely do not deserve after being delayed, and causing so much trouble on their behalf. Definitely do not recommend flying with Air Baltic again. I've never been this angry with any air line."
חסרונות: "Charging 30 Euros to check in at the airport is lunacy."
חסרונות: "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"
חסרונות: "I needed to cancel the flight a month before, and I got no refund"
חסרונות: "The flight was cancelled, so I did not make to the my connection flight with different carrier. I had to reschedule the flight and stay in the hotel overnight. AirBaltic refused to compensate for my looses due to thair fault, castomer service is very poor, they took refusal position right away. Air Baltic planes are very old and no air conditioning, avoid air Baltic."
חסרונות: "No food or entertainment."
חסרונות: "I was flying transit, but I had to go through the check-in in Paris. At the check-in they started to make problems about my carry-on luggage. I had just two flights from the United States behind me and no problems at all and suddenly I can't fly with my carry-on luggage? I didn't like the AirBaltic check-in service."
חסרונות: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"
יתרונות: "Everything was very smooth and the crew was very attentive."
יתרונות: "Great airline with good airplanes and friendly staff. I was able to board the plane using my iPhone (e-ticket) from Copenhagen to Riga to Moscow."
יתרונות: "Food was good, flight was on time, boarding quick"
חסרונות: "Aircraft was incredibly dirty."
יתרונות: "It was very easy to print boarding pass."
חסרונות: "The scanners did not accept my boarding pass. 40% of the passengers had to have boarding passes reprinted. It was chaotic."
יתרונות: "Flight was on time which was surprising given a late snow storm in Tallinn."
חסרונות: "The flight was fully booked, and the system re-assigned seats for a number of passengers. This created confusion as passengers arrived to their assigned seats to find other passengers in the seats. There also appeared to be a miscommunication between the crew as some crew members said to passengers whose seats were taken they should sit anywhere, whereas other crew members tried to get everyone back in their assigned seats. This was frustrating. Also the overhead bin lockers are very difficult to open"
יתרונות: "Fine, left on time, short flight."
חסרונות: "No complaints"
יתרונות: "Things moved along fairly well, especially once I was in Riga. The hour layover stressed me out because I wasn't sure if I'd make it to my connection in time, but the airport was not crowded so I managed to get through passport control fairly quickly and made my flight."
חסרונות: "Flight left a late, which was stressful with an hour layover in Riga where I had to go through passport control. Was very stressed, but made it with ten minutes to spare before my connection boarded because the airport happened to be not crowded."
חסרונות: "I tried to check in on my phone and the app did not allow me. The only way was buying lunch in order to move on with the check in process. I decided to get to the counter and the person charged me US$ 35 euros only for checking me in (even though their app had problems to check in). They charged me in total US$ 100 for checking in and checking my luggage. The service was terrible, especially from the person at the counter. In addition to all that, my luggage did not arrive to the final destination and was lost for an entire week. Every time I called the airline, they were charging me per minute even though they were the ones who lost my suitcase."
יתרונות: "The flights were on time, and the Riga airport was efficient."
חסרונות: "The planes seemed very old and rickety. One was an old propeller plane that looked like it had a large patch. The second plane was so old that It was very difficult to open the overhead storage compartments. Both planes rocked side to side during takeoff and landing. I couldn't figure out how to check baggage online through Kayak, and it cost €40 at the airport. It got me where I needs to go, but with the baggage fees, it turned out to be about the same price as other airlines, and I wouldn't recommend the planes for people with any flying anxiety."
יתרונות: "On time"
חסרונות: "Mediocre crew Pricing policy makes you feel like a fool. Ex : if you book not directly from their website, you won't receive a email asking to check online and will end up paying a 30e fee at the counter."
חסרונות: "Boarding tool a lot of time. We departed late"
יתרונות: "I liked absolutely nothing!"
חסרונות: "I didn't like anything about AirBaltic and will never fly with them again!!! If you can avoid them, do yourself the favor and do so. They forced me to check in my bag at the gate claiming that my luggage was too large to be a carry-on, even though I have traveled the world with the same carry-on and the person at the check in counter did not mention anything about the size of my carry-on when I checked in for this flight. This seemed like a stupid pathetic scheme to get more money from their customers. The in flight experience proceeded to be even more pathetic: they don't even serve you water, you have to purchase even such "luxury". What kind of airline doesn't even offer free water to their customers??? It is simply called a human courtesy! This was by far the most pathetic airline business I have ever come across."