I'm flew Swiss for the first time and like it
יתרונות: "All was Good, no special negatives."
חסרונות: "Not worth my time to comment."
יתרונות: "the crew were so nice"
חסרונות: "not enough room between seats"
חסרונות: "It’s frustrating to not have the ability to select seats before arriving at check in counter when there’s really not much to choose from."
יתרונות: "vegan sweeties for the kids, so nice as my daughter usually has to say no. Also swiss chocolate - so good! Our veggie meals booked hadn't gone through on the system but we were found some they had anyway - wasn't very nice though."
יתרונות: "Everything aside from the food and cabin atmosphere."
חסרונות: "Food and cabin atmosphere. The cabin felt very stuffy and warm."
יתרונות: "The crew was good"
חסרונות: "Place for the legs and better food"
יתרונות: "The crew were very friendly."
יתרונות: "האוכל והשירות מצוינים והטייסים מצוינים"
חסרונות: "מקום ישיבה צפוף מידי"
יתרונות: "Lots of room because plane was half full"
חסרונות: "I arrived almost early enough to get on an earlier flight. I think if I'd pleaded a bit more..."
יתרונות: "Best flight for a long time. great service and entertainment."
חסרונות: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."
חסרונות: "That it wasn’t a flight to denver"
יתרונות: "Good product"
חסרונות: "Seat had some problems, but the crew fixed it for me"
חסרונות: "I felt like a sardine."
יתרונות: "Nice experience."
חסרונות: "Seats are not so comfortable. Crew is nice, but not too nice"
יתרונות: "Problem free."
חסרונות: "It was a great flight."
יתרונות: "Nice crew, nice plane"
חסרונות: "Late arrival at Dubai, late departure and late at final destination...No information given to passangers!"
יתרונות: "Excellent food. Lovely service. Departure and boarding on time."
חסרונות: "No entertainment at all. Very limited leg room"
יתרונות: "The staff was polait"
חסרונות: "No option to make zhek in No opthin for vegeterian The media in my seat didn't work"
חסרונות: "Ok, old plane."
יתרונות: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."
יתרונות: "The flight was smooth; Attendants were nice and everything worked according to schedule"
יתרונות: "Very short flight so little to write about."
חסרונות: "We've got no complaints."
יתרונות: "Very comfortable and attendants were very attentive."
חסרונות: "Checking in at the Tel Aviv Airport is an absolute nightmare! It is congested and disorganized."
יתרונות: "The Israeli crew on El Al were very polite and tried to help."
חסרונות: "When we arrived to Swiss desk, after checking in at home including choosing seats, we were sent to El Al desk and had to start everything from the start. We couldn't even choose seats . It was a great disappointment. We don't think we fly in Swiss again"
יתרונות: "By far the worst experience I've ever had in my life. 1. A day after I perches a multi destination tickets I called Swiss air costumer service requesting to upgrade my tickets to business class. no one would even try to help me. They just kept saying I need to contact my travel agent. After 3 phone calls I gave up and decided to wait and upgrade my ticket at the airport. 2. In Prague the night before my second flight I hurt my knee real bad to a point that I couldn't walk at all. The next morning I call Swiss air costumer service again trying to explain them my situation telling them I can't fly and won't be able to make it to my flight. Costumer service cancelled immediately all of my remaining tickets and try to sell me new tickets for a full price. I said I don't mind buy and pay for the one flight I missed but there is no reason for her to re sell me the rest of my tickets that I already paid for, again. Then she start to change prices up and down like in a Chinese flea market. At that point I begged her to talk to a supervisor but she Kept ignoring my request and just try to negotiat for a lower charg she kept me on the phone for 5 hours. My hotel phone bill for that one call cost me 150€. I never got to talk to a supervisor but she took down the charge to 517$ Not included a new ticket flying out of Prague. 3. For my last flight going home. I showed up 2.5 hours Earlier. asking to upgrade my sit to business fin desk send me to talk to asupervisor. The supervisor was trying to process my request but didn't seem to know what he was doing at all. One minute he was on his computer then the next minute on the phone with Swiss air headquarter then back on his computer for more then 35 minutes with no resolute. I still had an hour and half before take off when he told me he can print me the ticket but it's to late now since the gate for my flight is close and I already missed my flight. I said that's impossible cause I still have an hour and half to my flight but he insist on the gate been close and there is no way I can get on that flight. Right away I run back to front desk asking them to print my ticket as fast as possible cause I would really like to get on that flight. In front desk they told me not to worry cause I got plenty of time to get on that flight. So I gave up on the business upgrade and told them that at that point I'll be just as happy to sit by the window. Of course they put me on the very end exactly in the middle. After the door was locked I looked around and saw plenty of free sits available including by the window. 4. In Zurich I finally managed to upgrade my last flight coming back to Tampa fl to business and noticed that the only way they could do that was by contacting Swiss air headquarter for approval. When I asked why is that since I fly a lot and never seen anything like that before one of the lady's there told how Swiss air left all of their front desk powerless and all decisions must be made by headquarters."
חסרונות: "When we finally arrived in Tampa. It hook them an hour and a half to get are bags out. I honestly doubt I'll ever fly Swiss airlines again. Ever. Absolutely the worst experience I've ever had flying. Ps the crew on the plain ware a lot nicer and more professional the people on the ground."
יתרונות: "The new aircraft"
חסרונות: "Lavatory wasn't clean enough"
יתרונות: "Great flight crew and equipment. Courteous and helpful."
חסרונות: "Rude gate staff who boarded economy and business all at once causing a 45 minute delay. Indifferent to passenger complaints and only had one boarding scanner for the entire flight. Slow and inefficient, and worst of all, unapologetic."
חסרונות: "Don't like to wait for no one 30 min inside airplane"
יתרונות: "Everything was great :) food is good, crew is perfect"
יתרונות: "entertainment was fine"
חסרונות: "Everything was ok except that confusion we had while ticketing. Although we have been assigned on on carrier the flight was operated by a different one, which was not cleared in the purchase paper."
יתרונות: "I fly this line often, SWISS is immeasurably better than ElAl. The planes are modern and include an in-flight entertainment system, the food is light years better, the staff more considerate and attentive."
חסרונות: "Cervise was not so good was waiting almost 3 hours on check in"
יתרונות: "Overall very pleased with the airline"
חסרונות: "The only complant I have is not enough leg room but the price was great so it was a compromise."
יתרונות: "I liked the comfort of the aircraft and entertainment"
חסרונות: "That there was a delay which wasnt announced which meant i had to get through an new airport in a hurry for me to get connecting dublin flight. When i got to boarding gate everyone was boarding found this extetemly pressuring"
יתרונות: "the punctualty"
חסרונות: "little space betwwen the rows, bad food no entertainment and a very unfreindly crew"
יתרונות: "Flight was good and comfortable"
יתרונות: "Great experience. GOod comfortable flight, crew and overall services"
חסרונות: "I wish there were more bollywood albums and more bollywood movies...to choose from"
יתרונות: "I'm very satisfied with Swiss airline excellent service starting from the flight attenders very professional friendly excellent food .if I would recommend this airline absolutely 100%.."
יתרונות: "The crew was very good--attentive and helpful. The food was excellent too, as they offered regular liquid refreshments and several snacks plus a meal. The chocolate was a special treat."
חסרונות: "My seat had been given to someone else also, and they boarded before me, so I had no seat for some time. I was told to stand in the back, which I did for a long time. Eventually I sat down on the edge of a place and a stewardess snapped at me. I've had back surgery recently, so all of this was very difficult. Finally given a seat. No internet--big drawback on overseas flights. On our trip there, one bathroom was a mess, plus out of toilet paper. Told the stewardess, and they closed it for a while--took some time for it to be attended to. The entertainment choices are VERY slim--don't know why a more extensive list of choices could not be made available."
יתרונות: "Great kosher food! Very kind attendants."
חסרונות: "not enough foot room."
יתרונות: "Everthing went as planned. Left on time. Cannot complain."
יתרונות: "Enjoyed the food. On demand entertainment. Beverage service."
חסרונות: "Despite paying for extra leg room I somehow needed more. Not Swiss Airs fault, but I know better for next time."
יתרונות: "Friendly flight attendants. Great food"
יתרונות: "The seats The crew"
חסרונות: "Delayed on two flights Too hot on the first flight despite a number of people complaining"
יתרונות: "Great food and drink options."
חסרונות: "Due to special meals, food was quite delayed. Flight was also delayed so it was very tight to get to my connection."
Both airports totally understaffed. Awful experience.
יתרונות: "Staff were polite"
חסרונות: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
יתרונות: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
חסרונות: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
יתרונות: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
חסרונות: "Flight was delayed, had to run to my next connection flight."
חסרונות: "Flight got delayed 30 minutes"
יתרונות: "Seat was comfy and spacious for economy class"
חסרונות: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
יתרונות: "Pleasant flight"
חסרונות: "We were delayed & missed our connection"
יתרונות: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
חסרונות: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
יתרונות: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
חסרונות: "The earphones could have worked!"
יתרונות: "Good food, friendly service"
חסרונות: "More trash pickup; only one round of beverage service"
חסרונות: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
יתרונות: "The crew was really friendly."
חסרונות: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
יתרונות: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
חסרונות: "Not happy to pay extra money for my case"
יתרונות: "Crew was excellent -kind nice and very attentive"
חסרונות: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
יתרונות: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
יתרונות: "Wifi on Board"
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
יתרונות: "Arrived Early!"
חסרונות: "Left Late :-)"
יתרונות: "Overall everything was ok."
חסרונות: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
יתרונות: "Crew was very nice and helpful, entertainment system worked well and had good choices"
חסרונות: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
יתרונות: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
חסרונות: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
חסרונות: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
חסרונות: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
חסרונות: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
יתרונות: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
חסרונות: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
חסרונות: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
יתרונות: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
יתרונות: "Easy airport business"
חסרונות: "Only one queue for boarding. Flight late on arrival."
יתרונות: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
חסרונות: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
יתרונות: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
חסרונות: "See above"
יתרונות: "The cabin crew were fantastic and funny"
חסרונות: "Tiny seats"
חסרונות: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
יתרונות: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
חסרונות: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
יתרונות: "Excellent service and comfortable flight"
חסרונות: "Flight delay roughly an hour"
יתרונות: "The service of the crew onboard"
חסרונות: "Entertainment not to many recent movies and the boarding process was a little bit confusing."
יתרונות: "On time."
חסרונות: "Claiming that the plane was completely full (which it wasn't), They forced just about everyone to check there carry ons. When we got on board, there was plenty of overhead space. Supposedly, we should've have been allowed a carryon and a personal item."
חסרונות: "Terrible moslem food, too much lentil with tasteless chicken"
יתרונות: "Services were appropriate for the time of departure and length of the flight."
חסרונות: "Nothing really"
חסרונות: "My Kosher meal never made it on-board. The cabin (and the airport) were way too cold"
יתרונות: "I flew with multiple international airlines this summer and KLM was by far the best. The crew of KLM were exceptionally attentive, polite, and helpful. The meals were by far the most enjoyable of my airplane travel meals; and I learned that KLM does not charge for it's drinks on international flights, unlike most other international airlines that I traveled with this summer. In a sentence, flying with KLM was a very pleasant experience and I will recommend this airlines to others."
חסרונות: "If I were going to list any negatives, I would say that the little travel pillow that was given to the passengers was so thin that it was practically useless, but I brought my own with me, so I was none the less comfortable."
Seating was run down.. needs lots of improvements..
Good cabin crew, Wi-Fi availability al through my trip.
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
יתרונות: "Nice crew"
חסרונות: "Not loose my luggage:)"
יתרונות: "It was a decent train ride."
חסרונות: "Stating it’s a train from the beginning and not having to go from one train station to another."
חסרונות: "Short and sweet"
יתרונות: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
חסרונות: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
חסרונות: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
חסרונות: "Seat angle adjustment was not the most comfortable for sleeping."
חסרונות: "Entertainment worked sporadically"
יתרונות: "Great crews, excellent customer service"
חסרונות: "Boarding at CDG was awfully slow"
יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
חסרונות: "My luggage was lost in Paris. Now I need to wait still."
יתרונות: "More experienced, professional crew, better food and service."
חסרונות: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."
חסרונות: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
יתרונות: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
חסרונות: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."
יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"
חסרונות: "They were unfreindly and rude."
יתרונות: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
יתרונות: "Only the cabin crew was good."
חסרונות: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."
יתרונות: "Fine for a 45-50 minute regional flight."
חסרונות: "Wouldn’t be great for long-haul flights."
יתרונות: "Arriving safely."
חסרונות: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
חסרונות: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
יתרונות: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
חסרונות: "no complaints"
יתרונות: "I would like to come on time each trip because I got two late time before with airfrance"
יתרונות: "The airbus 380 was great and the staff very nice"
חסרונות: "Too mych bad smells after a few hours"
חסרונות: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"
יתרונות: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
חסרונות: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
יתרונות: "Good boarding procedure."
חסרונות: "Nothing much to add for a short journey."
יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."
יתרונות: "Short, lots of leg space"
יתרונות: "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
חסרונות: "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."
חסרונות: "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."
יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"
יתרונות: "Standard stuff"
חסרונות: "Meal choice missing kosher non-gluten combination."
יתרונות: "Crew was wonderful Helpful, pleasant, capable"
חסרונות: "Waiting for late passengers & their luggage"
יתרונות: "Friendly crew; comfort; punctuation. Fast boarding"
חסרונות: "Simple food - very small amounts. No entertainment."
יתרונות: "Efficient boarding. Interesting hot food. Entertainment variety very good."
חסרונות: "Business class seats hard. Did not flatten out for sleep."
יתרונות: "Not much"
חסרונות: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
יתרונות: "Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight."
חסרונות: "Although incoming plane arrived late, flight home arrived 20 minutes early."
יתרונות: "The crew were pleasant and most served with a smile. When I was at the back to stretch my legs, one of the crew asked if I wanted coffee or tea since I was not able to get some sleep during the long flight."
חסרונות: "I thought the seat seems a bit short but the leg room is ok."
יתרונות: "You get everything you would expect in this kind of flight in term of meals, comfort and entertainment."
חסרונות: "The flight left half an hour late because of weather conditions. But it is more an airport issue rather than an airline one."
יתרונות: "Boarding was efficient, the flight was on schedule, crew was nice."
חסרונות: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."
יתרונות: "Smiling, quick, courteous"
חסרונות: "Had to pee right after turbulence no time for bathroom"
הצק אין היה גרוע משכו אותנו עד הטיסה רק לפני עליה למטוס יתאפשר לעשות
Flight boarded very late and then flight took off over 2hrs late. No food and drinks provided at airport despite law. Then before landing in Berlin, crew announced that the flight was so delayed that the airport was closed for landings and flight was diverted to Hanover. Flight crew stated over the PA that buses would be waiting at airport to take passengers to Berlin. In fact, no buses or help was provided and passengers were left looking for their own way to Berlin at 1am, when there were very few options Bad bad bad conduct
חבורה של נצים גרמניים יחס מזלזל ואנטישמי בצורה בלתי סבירה .. לא נוסעת איתם בחיים יותר!!!! וחצי מטוס התלוננו על אותו דבר חברה פח
אין בידור - מה השאלה הזו חבל שלא ניתן להשכיב את המשענת כדי לנוח !
המחיר היה מאוד נוח - הצוות מסביר פנים - הטיסה הייתה נעימה - האוכל שהזמנתי היה בסדר-המרחק בין הכיסאות סביר - חבל שלא ניתן להשכיב את המשענת כדי לנמנם .
Flight delayed for an hour approx
היה רצוי שהנחיתה תהיה רכה יותר... הטיסה היתה נעימה
Boarding at Luton is not the most pleasant. Standing in queue for 1 hour 😕
People are not wearing masks and crew don’t care
יתרונות: "Great crew"
יתרונות: "I was traveling with a handicap, the staff was very polite, patient and helpful"
יתרונות: "Quick service"
חסרונות: "When i arrived in london gatwick , with easy jet , my flight was late on entry and the bus did not connect on time with the scheduled buses and it did not give me enough time to get to london stansted. Extra costs of 158 british pounds to take a taxi do i could catch my flight . Very unprofessional"
יתרונות: "The crew on the plain were great"
חסרונות: "The flight was delied and no one let us know The ground crew wasnt nice at all, even a bit meen..."
חסרונות: "There was a delay of 2 hours when the boarding du"
יתרונות: "Short flight"
חסרונות: "Give free water"
יתרונות: "Friendly crew. Good leg room."
חסרונות: "Magazine racks on back of seats would have been good."
יתרונות: "Easy trip. Crew relaxed, short flight."
חסרונות: "The process of getting on the flight is the most exhausting part: distance to Terminal 1, multiple screenings and checks, then another long bus ride to the plane. The flight itself was is the easiest part at this airport."
יתרונות: "The frew was nice"
חסרונות: "When I made the reservation, I paid 20 Euro for 1 suitcase (20 kg.), but was surprised to realize that the payment was not valid for the whole trip (but only for one flight). I had to pay 40 Euro for the flight back. It could be helpful if you'd clarify this as part of the reservation process."
יתרונות: "Flight took off on time"
חסרונות: "Seats are very uncomfortable"
יתרונות: "Thete is nothing really good in low cost flight, so if you are not expecting you will not be disappointed. Recommend purchase the priority package in advance and allowed to bring two items on board."
יתרונות: "Helpful staff especially with disabled access."
חסרונות: "Not seated together with my wife despite booking months ago. Very cramped conditions on a very full flight meant it was uncomfortable Bought our own food onboard as realised everything was charged for. Even water."
יתרונות: "Ease of boarding with priority."
חסרונות: "Long wait to board, stairs up and down for tarmac stairs to plane and off of plane."
חסרונות: "Poor check in Service ... bullying. Paid 40 Euro each for 3 extra bags .... website extremely unclear. Plane had to return after taxiing to let ‘unwell passenger ‘ off. No other ongoing explanation... took an hour to get him off ! Felt quite unsafe ! Had to ask if they retrieved his bag ."
חסרונות: "Their staff not helpful on desk Asked them the question how to get boarding code pass barely answered"
יתרונות: "Crew were fab."
חסרונות: "Delayed flight. Stress of flying nowadays queueing luggage issues."
חסרונות: "2 hours 36 min late no refreshments or apologies additional hour on the tarmac, no money penalty"
חסרונות: "Tutto in ritardo anche afumicino abblamo aspetato oiu di 2ore per le bagali.la partenza in ritardo,e poi abbuamo viaggiato piu di 4ore"
חסרונות: "Waiting room was cramped. Waiting passengers who needed to use the restroom were only allowed to go one at a time"
יתרונות: "Short flight Flight itself is cheap Plane ok"
חסרונות: "Could not seat with my partner - it looks as if it is done on purpose so that people will pay Also - the price for the suitcase is outrages and much too expensive"
חסרונות: "The heat in the cabin was way too high"
יתרונות: "I liked that I got a seat on the plane and it didn't fall out of the sky"
חסרונות: "Stansted Airport was just a complete shambles. Ryanair used a gate thhar had almost no seating and the flight left 30 minutes late."
חסרונות: "Flight delay, everything costs money, even a glass of water. I never will fly with them"
יתרונות: "The price of the ticket"
חסרונות: "Nothing!! No place for the legs, minimum !!!! No option to move the seat back !! All the flight the light was On"
יתרונות: "What’s there to like?"
חסרונות: "One of our ticket holders had to have back surgery due to herniated disks and was/is unable to travel. Ryan Air allows for refund requests but does not give refunds! We are unable to get any of the money back and not able to use the tickets. United Airlines on the other hand gave you s a full refund."
יתרונות: "Nice staff, flight was fine"
חסרונות: "Extras are ridiculous and couldn’t pay through the website so stressed about getting on the flight. Exorbitant cost of carrying a bottle of wine"
יתרונות: "price and schedule were very fine on time pleasant staff"
חסרונות: "they changed their onboard bag policy was changed several times between our purchase of tickets and flight date , poor policy and customer relations"
חסרונות: "1. I brought a trolley according to the specifications in the web page and the message sent to me. They claim it was too big, even though it did fit into the box they use to measure the luggage, saying that it fitted too tight, and insisted on my paying an extra 50 euro. 2. They purposely split family members in the hope that people will pay extra to sit together. We did it on the first leg, but then managed to switch seats without extra cost in the second leg. It just required several people switching around."
יתרונות: "Late incoming aircraft. Delayed boarding as we were told that there was a wait for an assistant to facilitate the boarding of a passenger using a wheelchair."
יתרונות: "Polite cabin staff."
חסרונות: "Delays, no information given until After entering the gate area, and even then not until after we should have been boarded. Not enough information and not clear when eventually given. Tray table and back of the seat in front were both dirty, dried on spillage from a previous flight."
יתרונות: "Cheap and convenient"
יתרונות: "Crew were friendly and polite"
חסרונות: "The boarding procedure at Stanstead is terrible - lots of standing around, partly due to a delayed inbound plane, however we were all still assembled on time and this was not communicated until we were all standing in line. Seat rows are too close together - my knees were pressed against the seat in front the whole flight."
יתרונות: "best food and drinks best clubs"
חסרונות: "A little late setting off"
יתרונות: "Low price"
חסרונות: "delay of 1:30."