OTHER AIRLINES WOULD CHANGE YOUR FLIGHT FOR A FEE BUT ANA DID NOT!!!!!!!!!
יתרונות: "The attentions to the passangers are much more friendly than the ones offered today by the american and european airlines, which are today getting more and more cold and unfriendly."
חסרונות: "The second food service."
חסרונות: "You could have given me a refund or credit for a flight I told you I had to change 3 months ago. I won’t use kayak again."
יתרונות: "Excellent crew!"
יתרונות: "Crew on ANA is always the best Also custom check in was amazingly fast, I went to the side custom check in by accident (there are two) It took less than 5 minutes, I didn’t not know I had to fill another card to leave japan but it was super easy as there was a person to guide me + basic info"
חסרונות: "Other than chairs being more comfortable nothing really"
יתרונות: "The crew was very friendly and attentive. They look after the customers."
חסרונות: "I can't think of anything that could have been better."
יתרונות: "Friendly staff and decent size."
חסרונות: "Vancouverites are a bunch of entitled, self-absorbed twats. Not really much ANA can do about that."
יתרונות: "The crew is amazing but that is to expect since it was a Japanese crew that operated from Narita."
חסרונות: "The vegetarian food was terrible; unless they mistook my request and did a vegan option. The first meal was an o-k noodle stirfry type of thing but the breakfast was a porridge that had no flavor. Hopefully it was a misunderstanding but worth noting."
יתרונות: "The crew was very good."
יתרונות: "Friendly crew"
חסרונות: "Hard seats!"
יתרונות: "Crew was good"
חסרונות: "The way they board"
חסרונות: "My seat was horrible. I'm sure it was like that for everyone in economy. The seat can't recline putting me in an awkward position for the entire flight. It was a red-eye so I didn't sleep much. Maybe it was the airplane since I flew with ANA last year but with the 787. The difference is almost night and day."
חסרונות: "It was a short hopper so didn't mind much. I actually slept on this plane."
יתרונות: "Great crew and comfort for economy class."
חסרונות: "Food could be better"
יתרונות: "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
חסרונות: "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
יתרונות: "Food and services"
יתרונות: "Food and entertainment has to be better."
חסרונות: "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
יתרונות: "Service Politness of staff"
חסרונות: "Boarding at the gate Shuttle from gate to plane was too crowded Ascending to aircraft was almost a stampede"
יתרונות: "Take off and landing was smooth. Stewardesses were very helpful."
יתרונות: "Good food. The seats were spacious enough. I used both the pillow and blanket provided. Lots of drinks were served keeping everyone hydrated. Enough staff to manage the needs of everyone."
חסרונות: "How loud and aggressively the toilet flushes."
יתרונות: "The service and attention of the ANA flight attendants seemed genuine."
יתרונות: "very clean over a 9 hr flight , great seat and flight attendant"
יתרונות: "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
יתרונות: "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
חסרונות: "Same repeating music"
יתרונות: "The crew are so courteous and helpful."
יתרונות: "Good service"
חסרונות: "baggage was broken."
יתרונות: "The attendants are all courteous and respectful."
יתרונות: "Food & Entertainment"
חסרונות: "Connecting flight from Narita to Washington. Please consider giving enough time for passenger to check in. Security line is so long and very slow."
יתרונות: "The plane was very clean. Staff was very polite and helpful. Foodoffering was very good."
יתרונות: "Very convenient and generally positive experience on this flight. Modern aircraft as well."
חסרונות: "Small seats, what do you expect from economy."
חסרונות: "Missed my flight over a misscommunication on getting to the airport. Thete was not sufficient time to arrive more than an hour early due to the fact Gimpo airport opens at 6am and the flight was at 7:45. When I arrived I was not allowed to check in or board and no one wanted to help me find out what to do. They suggested I call my ticketing agent. Thankfully they were helpful but they mentioned the ANA SHOULD have helped me find the next available flight but the representative kept repeating it was not her job. Finally she looked and said there were no available flights and tried to push me to buy another ticket through another company. My ticketing agent helped after she heard what happened and rebooked my flight for the next day. Hopefully everything goes smoothly but ANA staff at Gimpo were a bit of a nightmare to deal with"
חסרונות: "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
יתרונות: "Customer Service"
יתרונות: "The crew was very efficient and the food was also good"
חסרונות: "You should add some veg dishes"
יתרונות: "Good food Stewardesses polite Brought lots of water and juice during the flight"
חסרונות: "Seat felt so narrow. Limited selection of movies."
יתרונות: "Great food on ANA flight from Malaysia to Tokyo."
יתרונות: "Service was nice way more room than American Delta or United for economy"
יתרונות: "Love the staff, helpful and polite!"
יתרונות: "Great service and good food"
חסרונות: "Nothing felt like they were glad to have me onboard."
יתרונות: "I fly around often, at least 10 times a year, and ANA has always had the best service, cleanest planes, and the best entertainment. I recommend flying with ANA anytime you travel."
יתרונות: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
חסרונות: "Choices of food."
יתרונות: "As always, the Japanese customer service is wonderful - I have no complaints in that department!"
חסרונות: "The boarding process is pretty annoying....they do not board until minutes before the flight time and we still had to take a bus to the actual plane. We took off late (which, personally, at this point, I had just been on a 14 hour flight plus the 2 hours layover) - a delay just added to the exhaustion. Also, the plane was very old and very hot...even though it was only a one hour flight, it was very uncomfortable and outdated."
יתרונות: "Very friendly and accommodating staff. They were quick to help when a friend of mine wasn't feeling well on the flight. Great service!"
יתרונות: "Good industrious crew who were pleasant and obliging. Lots of storage space in a larger aircraft. Washroom automation using sensors was fantastic. Washrooms we're always kept clean and adequately supplied."
חסרונות: "The seats were very tight."
חסרונות: "The captain failed to update the passengers and crew of significant change in flight path and delay. The flight flew off course for almost 30 minutes, while the flight attendants required everyone to remain seated due to supposed turbulence. We felt no turbulence for almost 25 mins. No update was given to passengers while we flew far off course. I motioned to the flight attendant, who was seated due to turbulence warning, to ask why we were off-course, but she could not get up. Many passengers were pointing to the flight path animation, to point out that we were flying straight north, instead of southeast. The flight attendant then called the captain for an update, and then the captain finally made an announcement about weather delays around shanghai."
יתרונות: "Excellent food and service"
יתרונות: "The crew was friendly and the plane on time."
חסרונות: "I'm 6'6 tall and there wasn't enough room for my legs."
על אף שהגעתי בזמן לא העלו אותי על הטיסה
הבידוק בעליה למטוס מסורבל.עומדים הרבה זמן בתור אחד על השני. יש מלא מקום בשדה למה לא לעשות את זה בשטח רחב יותר, מסודר יותר ושיהיה נח לאנשים. הצוות לא מקפיד להגיד לאנשים לשים מסיכות.
יתרונות: "The service was great, crew was sweet and accommodating, food was good"
חסרונות: "Seats were a bit uncomfortable...but what do you expect after an 11 hour and 20 minute flight?"
יתרונות: "All was great."
חסרונות: "The airline has so many people from far away places waiting too long for their next connections"
יתרונות: "Crew was good but could be better...timeing was very good."
חסרונות: "Food, entertainment"
יתרונות: "The Turkish Airline crew are treat you as guests not as customers."
יתרונות: "It was a true Turkish Airlines experience! Awesome as always!"
יתרונות: "The service"
חסרונות: "No entertainment. Late boarding."
יתרונות: "I have flown Turkish Air many times since 2010, and used to like the airline. Not so much anymore. I would say their entertainment center and food are pretty good."
חסרונות: "They used to have an affordable Economy Premium option, now all they have are seats made for someone 5’5” 150 pounds. Anyone over 6’ can and will suffer greatly. I’m 6’4” and fly many of their 12 hour flights from LAX to Istanbul and have to sit sideways, until my back aches so bad I have to turn. They also keep their planes unbearably hot, which I have no idea why, making the trip in that cramped seat horrible. Their in between meals snacks consist of cheese sandwiches, and the attendants never come around with drinks or snacks. I also fly Singapore Air and Emirates and their service is subperb!"
יתרונות: "Cost of seat."
חסרונות: "Nothing! It’s no comfortable at all!"
יתרונות: "Boarding couldn’t be easier. The crew is very attentive and nice!"
חסרונות: "The crew on board was aloof, and somewhat rude. I was traveling with my 87 yr old mother and they did little to help, especially when we needed the restroom but they had the aisle blocked for most of the time, serving food. There was no way to get around to access the bathroom and the crew turned us away from the only available bathroom in the front. Really?! Not impressed at all. Also the flt was 30 minutes late making our connection tight. One of the young, gorgeous stewardesses was rude and dismissive of me when I asked about it."
יתרונות: "Unlimited booze. Tons of movies. Classy airline"
חסרונות: "customer service needs upgrading"
יתרונות: "I liked the new airplane and the comfortable seats."
חסרונות: "The Turkish Airlines crew, on-board staff at Tel Aviv made no attempt to help get my wheelchair-bound husband on the plane in a respectful manner. We received confirmation that the wheelchair will be at the gate in Istanbul - but it was sent through to Houston, leaving my husband without a wheelchair during our layover in Istanbul."
יתרונות: "Great service"
חסרונות: "No room"
יתרונות: "Free meal and drinkd"
חסרונות: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
חסרונות: "Customer service"
חסרונות: "Nothing beat"
יתרונות: "Will never use kayak again"
יתרונות: "great entertainment, pretty comfortable, good service"
חסרונות: "a little bit of a delay"
יתרונות: "Superb entertainment system"
חסרונות: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
יתרונות: "Good schedules, short wait, nice and helpful personnel, on time, nice plane, bathrooms, good food"
חסרונות: "No air in cabin"
חסרונות: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
יתרונות: "Short flight-everything fine. Great plane."
חסרונות: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."
יתרונות: "I was upgraded to buisnes class :)"
חסרונות: "Every thing was ok"
יתרונות: "Entertainment and food was good."
חסרונות: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
יתרונות: "I have been travelling on the Turkish airline since years and it is definitely the best"
יתרונות: "Excellent customer service"
יתרונות: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
חסרונות: "שום דבר"
יתרונות: "The service was good"
חסרונות: "Didn't like the airplane. Bit old. Too long till boarding."
יתרונות: "good job rushing us to the correct gate"
יתרונות: "friendly crew and superior service"
יתרונות: "Add good airline to Atlanta to eu"
יתרונות: "Once on the plane everything was fine."
חסרונות: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."
יתרונות: "Smooth flight"
חסרונות: "flight canceled , i flew diff, airlines"
יתרונות: "Great entertainment and food."
חסרונות: "Boarding was very long."
יתרונות: "Good service"
חסרונות: "They need better movies and music"
יתרונות: "Food was good. Flight was fast. On time."
חסרונות: "There was no entertainment on the first flight at all. Seats are very cramped"
יתרונות: "Pleasant crew, great quality service, good food."
חסרונות: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
יתרונות: "It was a quick 2-hour flight with a delicious meal."
חסרונות: "I sat in the only seat that didn't have a working personal entertainment system."
יתרונות: "Crew was very nice"
יתרונות: "everything was good and don rhith"
יתרונות: "Everything was perfect during the flight."
יתרונות: "I didn't eat the food because I have dietary restrictions but it looked decent."
יתרונות: "the over seas flight was fine... once we got on board"
חסרונות: "The desk does not open until two hours before your flight. Our flight was canceled, 10 minuets before boarding .... with no recourse we were booked on the next day. It took the airline 3 hours after the cancelation to get out luggage back. When we finally got out, the next day, our flight was delayed and we almost missed our connection. Every one who was trying to make the same connection said that every time they fly Air Canada they are always running. We needed up being the last ones on the plane.... they gave away our seats so we were separated for 12 hours. And shoved into corners!!! Our bags made it two days late."
חסרונות: "Connecting flight in Toronto late 4 HOURS!!!!! There is no excuse for such delay. Another plane should have been made available for the flight."
יתרונות: "Everything went well, the crew was great."
יתרונות: "Everything is good"
חסרונות: "Almost no"
חסרונות: "Not enough leg room Cramped seating area in coach"
חסרונות: "delayes again....."
יתרונות: "Crew we're very accommodating and friendly."
חסרונות: "Seats extremely narrow and back support non-existent."
יתרונות: "Overall, flights were ok"
חסרונות: "4 hour delay in Toronto for our connection."
יתרונות: "great crew."
חסרונות: "no wifi on a transatlantic 12 hour flight!!!!"
יתרונות: "Crew was excellent"
חסרונות: "Entertainment system did not work for the first two hours"
יתרונות: "Service on the plane was good"
חסרונות: "Boarding took forever and the plane took off an hour late due to boarding inefficiencies)"
יתרונות: "You fly a beautiful plane, the Boeing 787. Excellent entertainment, more comfortable seats, and just about everything on this plain was upgraded. It is a case study of how to do things right. The most impactful for me was air humidity. It was refreshing to fly and not feel like I've been in the Sahara desert at high noon. So, your starting point is really high, but you really need to look at your service."
חסרונות: "our flight was 40 minutes late in departing TLV. My connection in Toronto then was changed to a later flight, which was then delayed too by 50 minutes. all in all a 14 hour flight with connection ended up being close to 18 hours. My biggest two complaints about the flight itself is the food & the toilets. Your meals are the worst I've had in a major airline, and you should not serve customer frozen of close to frozen bread or sandwiches. If you are serving rolls, sandwiches or pitas, or bagels heat them up first. El-Al has been doing it for decades, go look at how they do it. But besides the bread/sandwiches issue, your meals are a really bad version of frozen supermarket meals. Just terrible all round. The other complaint is the bathroom. It was not cleaned frequently enough."
יתרונות: "Tel Aviv security is confusing and time consuming but Air Canada helps you make it through. Flight is on a comfortable new airplane with gray movie selection. Two full meals and a snack provided."
יתרונות: "The in-flight entertainment system in the headrest was very robust. My children remained engaged for almost the entire 16hr flight...the flight attendants were not stingy with the food or drink and even allowed me to get a beverage in-between the services to take my medicine."
חסרונות: "The baggage pickup in Beijing took forever! Over an hour after arriving at the baggage carrosel! My car seats were in two different places (on the belt and in an oversize area). On a minor note, I was unable to get a stamp in my passport after using the automated machine...sad...I would have stood in the line to get the stamp if I was told ahead of time..."
יתרונות: "Very accommodating with my seating requests; very kind staff and nice new plane"
חסרונות: "Got delayed in toronto for 24 hrs and there was a lot of waiting and disorganization"
יתרונות: "The food was good, staff was pleasant"
חסרונות: "Flight boarded late, left an hour late with no explanation, causing us to miss our connecting flight in Toronto. They did switch our boarding passes to a later flight, but only 1 of 3 pieces of luggage arrived in chicago (as did also to 4 other families on our flight) it took 2 more days until we received them."
יתרונות: "Overall I enjoyed the movies provided. In the three week span I had a lot of the movie choices overlapped. However, I found that there were many options provided that allowed me to find movies I had not seen yet even though they were not released within the past 3-5 years."
חסרונות: "I felt like I was constantly being bumped sitting in the aisle seat. I also was not a fan of the breakfast options."
יתרונות: "Very friendly flight attendants. Great food!"
חסרונות: "AIr Canada lost my luggage and the return flight was late"
יתרונות: "Fantastic service. I will use Air Canada again."
חסרונות: "The delay was unforeseen but acceptable."
יתרונות: "The service was very good and the flight felt safe and smooth."
חסרונות: "Very crowded plane with very little legroom (and I am 1.65m). The food could be improved. Entertainment was decent, but the design of the controls embedded in the armrest caused my neighbor to disrupt my programming often. It was inadvertent, but still annoying."
חסרונות: "There was no information for the new rules of eTA and I've lost my flight from Tel Aviv to Toronto to my friends baby's baptism. Shame!"
חסרונות: "Not on time. I missed my connecting flight"
חסרונות: "The flight was delayed about an hour and a half, only after some time at the gate they explained it on the mic.I had a connection flight, and before landing they mentioned there will be agents helping those with upcoming connections to catch them up due to the delay, but those people just pointed me in the general direction of the gates. I had to ran all over the airport, confused after the terrible long flight, and since it was my first time there. I made it at the last second, they changed my seat without my permission and didn't have enough room for my bag so I had to check it. The general attitude of the crew was reluctant at best.The food was mediocre, like what you would have gotten in a flight 10 years ago, and they gave beef to people who asked for chicken. I wanted to be more cool about it, but it was a terrible flight in every Aspect, and I never even got an apology or a follow up."
יתרונות: "Everything was amazing! On time and nice flight!"
חסרונות: "I lost my book, if someone can contact me of where to retrieve it, that would be great! Thanks"
יתרונות: "Staff was super nice to my surprise."
חסרונות: "Flight was late."
יתרונות: "The attendants were helpful The food was good"
יתרונות: "the mounties rock, seriously"
יתרונות: "Boarding was efficiently handled"
חסרונות: "Very delayed flight with everyone ON the plane. Tiny seats in coach - very cramped Also food not very good."
חסרונות: "Flight was pleasant and food was good. I ordered veggie meal and for some reason I didn't get it on the second meal."
יתרונות: "The staff was very friendly and extremely accommodating."
חסרונות: "There could have been a bit more on the entertainment selection side."
יתרונות: "Great seat-back system, very good food and friendly, helpful service both in the air and on the ground. Very nice to let families board fairly early."
חסרונות: "Entertainment choices could have been a bit better. Would have preferred to be able to get seats more than 24 hours in advance as a group of 4 (without paying exra). I think we got the last 4 seats together."
חסרונות: "The flight was delayed. Air Canada didn't provide hotel accommodation for missing connection. Only reimburse C$100 for hotel stay. The cheapest hotel found near the airport cost C$185. Only gave us C$10 per person for meal. We'll never fly Air Canada again."
חסרונות: "Having to pay for changing return date. You should have an open ticket option for extended stays"
יתרונות: "Arrival times for principle flight..."
חסרונות: "Long walks at Toronto..."
יתרונות: "One of the stewardess is really cute and she speaks French"
חסרונות: "The cabinet temperature is ridiculously low and they only offer a thin blanket"
יתרונות: "We boarded very quickly! The staff were extremely friendly and made our thirteen hour ride pleasurable. The inflight entertainment had a great deal of new shows and movies. The seats had a decent size and good enough leg room. The flight was smooth, and we took off at a good time. The food was fairly good as well!"
יתרונות: "Air Canada is a first rate provider. Their air rates are better than most other airlines, and the value for the money is exceptional."
חסרונות: "The plane was SO, SO COLD. The entire plane of people were miserable. I literally shivered all the way from Toronto to Istanbul, huddled next to the stranger next to me, who was also freezing. It was unreal how cold it was. People kept asking the staff to turn the A/C down, to no avail. I couldn't wait to get off that flight."
יתרונות: "The flight from Tel Aviv to Toronto was excellent and the food was great. I'm definitely using Air Canada in the future!"
יתרונות: "The crew appeared overworked and understaffed. I feel that there should have been at least 2 to 4 more to help with the large number of passengers on the plane. It appeared to be more than full and perhaps extra seating was added."
חסרונות: "The plane was overcrowded. Seating was extremely uncomfortable and much too narrow. I am a relatively thin person but the person to my right was large and kept on pushing into me during the entire flight. Plus it took us over an hour and 30 minutes before we left the airport because we had to wait until the entire plane off boarded before a wheelchair could be brought for my wife. After the wheelchair was brought and we picked up our luggage, (2 bags), which by the way were the last 2 on the carousel, there was only one line through customs for people with special needs. By the time we left the airport I spent at least 45 minutes trying to find the cab which had been sent from Rochester, NY to pick us up and when I finally found him he wasn't allowed to stop in the taxi lane to pick us up in the taxi lane because he wasn't an authorized cab in spite of the fact that I told the security person that my wife was in a wheelchair and the weather was close to 0 degrees celsus and it was snowing."
חסרונות: "1. I ordered kosher meal, and we haven't because it finished. 2. The flight was full I couldn't findo a sit with my kids. I sit separately."
יתרונות: "Friendly staff, not as crowded as most airlines"
חסרונות: "There was nothing to not like -- they might need a few more rest rooms for the coach classes"
יתרונות: "nothing was overpowering good, just an average flight there & back"
חסרונות: "the entertainment system was terrible"
יתרונות: "crew is excellent"
חסרונות: "small space"
יתרונות: "This was my first Air Canada flight, and I was beyond impressed with the service overall. The plane was extremely nice and very spacious. The flight crew was very attentive and helpful, and had great attitudes. I had trouble with my entertainment screen early on, and a flight attendant went out of her way to reset and make sure it was working for me. The 12 hour flights both ways were comfortable and enjoyable."
חסרונות: "I honestly can't say anything negative about this experience!"
יתרונות: "The Flight attendants were polite, efficient, and took care of business. The plane was nice, reasonably clean, and we were kept well informed."
חסרונות: "The In flight entertainment system had an extremely poor music selection. There were only one to three albums per genre, none of which I had heard of before. Music doesn't take up a lot of data, and there are tons of independent artists who would be willing to put their music up for little to no royalty payment. This is an easy fix. 2/3 of my bags were left in Toronto."
יתרונות: "Everything the Dteamliner experiance"
יתרונות: "The crew was nice enough. Leg room was good too"
חסרונות: "Showed up to hear that my flight was delayed for 5 hours. I was offered a credit with my boarding pass, but couldn't use it to buy a beer (which I think I was entitled to after learning about the delay) or anything from the convenience store. So basically my scheduled arrival time of 4pm ended up being 2am. Good thing I got to use my non-refundable hotel for a whopping 3 hours... After being told that this is apparently the normal experience for Air Canada, I don't see myself booking again anytime soon."
חסרונות: "Milk and sugar in the coffee."
יתרונות: "Planes are newer and clean. Seats are okay. The IFE system is great!"
חסרונות: "The food is below standard. For a globally resurgent airline, CZ should focus on serving international cuisines for the global population it is now serving."
יתרונות: "Friendly cabin crew"
חסרונות: "Over 2 hours late on departure"
יתרונות: "Absolutely nothing"
חסרונות: "2h delay for unknown reason, missed connection"
יתרונות: "Service and food were fine. Baggage allowance was generous."
חסרונות: "There was very little seat space... seemed narrower than usual and knees touched seat in front all the time unless I got them in one particular position, then it was just a very light touch. I don't recall being on a less comfortable flight. It's a shame that it was an 11 hour flight. The next flight was far better although only 7 hours. However, after the first flight I really appreciated the extra space so very much!!"
יתרונות: "Busines class seats (pods)."
יתרונות: "Service was excellent !"
יתרונות: "Boarding procedure, flight attendants were helpful"
יתרונות: "I like it allow an adult passenger with 2 free checked baggages,each can be 23kg max."
חסרונות: "The Online service is only set for Chinese who is living in China. You can not do the Seat Reservation without Chines mobile phone. You can not do any pre check-in because you are holding an Australia Passport."
יתרונות: "Cabin crew support for food."
חסרונות: "Availability of limited Bollywood movies. Expecting English subtitles for Hollywood movies"
יתרונות: "window control"
חסרונות: "I travel to see the places I go, not to watch movies instead. I found the auto-darkening of the window infuriating as I couldnt look out to watch the world I travel to see. Pretty much makes flying a waste of time if you are forced to look at movies you dont really want to watch because the real reason you bought the ticket is denied you without warning it will happen prior to investing in the ticket for the route. Button at seat worked for a while to sneak a peak at the real world but then the system seemed to take over and tell me to conform with the demand I not look."
חסרונות: "the meals were not really pleasant to eat"
יתרונות: "The service has improved a lot than previous years"
חסרונות: "Sometimes when the passengers asks for something they try to avoid saying it will be served after the meals or something. If someone asking for water, then they must try to serve as soon as possible without giving any excuse."
יתרונות: "Fligths were on time"
חסרונות: "The entertainment system didint work on my seat, the crew on the fligth from China to Bangkok was not friendly, most of they were not smiling."
יתרונות: ""Nothing". I really mean it Nothing."
חסרונות: "I was flying to Delhi & it was an emergency situation for me bcz i lost my Dad & i was flying to perform the cremation of my Dad. And thing this was informed to the China Southern officials so that they could arrange something for me. I requested them to put me into another flight for which i was ready to pay the whole amount but no one listen to my request & i had to wait so long. I was amazed to see that no one was keen to understand my problem at both he airports i.e. Auckland Airport & Ganzhaou Airport. Apart from this the behavior of your officials was so rude & arrogant it made me feel as if i was a slave or some kind of culprit. Due to the ignorance & laid back attitude on your part i couldn't reach my destination on my time. Seriously it took me "24 hrs Extra" to reach my destination & as a result of which i couldn't perform the cremation. I was pissed off by the service; complete ignorance by the staff/officials of ur airlines. I wasn't expecting this kind of treatment from a reputed company like you. I request you guys to look into this matter seriously and try to take some corrective measures so that this thing won't happen in future with someone else."
חסרונות: "Ground staff did not want to help me and refused to put me on this flight because they reffered to no transit visa, although I was legally allowed to get on the flight as I have just found out, but it is gone already. As a result all my consecutive flight were cancelled as no show. I tried to reach the airline help line, however due to Chinese New Year they don't work, so there was no way to solve this problem I am VERY dissapointed. Will take this case to the court if my money not refunded"
יתרונות: "One of crew lady was very rude. Lunch was bed , but movies were great!"
חסרונות: "Was comfortable flight, didn't late for first time. But disappointed with crew."
יתרונות: "Service and aircraft fleet."
חסרונות: "Most flights delayed for no good reason. Miss connections on both legs of our round trip to India"
יתרונות: "Meals and professional cabin crew."
חסרונות: "Seats and movies are due for an update."
יתרונות: "Good leg room"
חסרונות: "Two flights now that I had a touchscreen that didn't work. Flight was fine but not exceptional. The main frustrations were from inconsiderate passengers - no doubt the ones who take advantage of lower airfares."
יתרונות: "Wonderful staff. We had a problem with our entertainment system and so they upgraded us to first class. Felt really valued."
יתרונות: "Service was good."
חסרונות: "Me and many customers on CZ 371 lost our baggages during the transit in Guangzhou. Still no update on lost and found yet."
חסרונות: "Staff was so rude and tv is not working properly"
יתרונות: "Good flight overall!"
חסרונות: "My checked in luggage did not arrive at my final destination airport!"
יתרונות: "The flights Ending!"
חסרונות: "First and Business not VIP immigration or luggage!?! Multiple crying babies with toddlers running the isles all night with no parental control or Flight attendant(s) intervention, even after being asked by multiple passengers. Woooh... movie/IFE selection drastically cut back! why? Food, worst in 7yrs. Guangzhou layover, lounge(s) not prepared, minimal pre packaged snacks no hot food, showers not working or rather not cleaned from night before would take "hours" for them to be cleaned and available. Will probably be last flight with Southern China, has dropped considerably and is no longer a "worthy" airline."
יתרונות: "Food was delicious and leg room was decent. Good toiletries."
חסרונות: "Chairs could feel every kick, nudge and tapping on touchscreen. Not many snacks offered."
יתרונות: "Crew are always good on CS. Ontime pretty much too which is a blessing."
חסרונות: "Still the quality or food and beverage selection is below the standard of other airlines. Perhaps a small spend increase by the airline on the quality will offer big gains. Entertainment has actually gone backwards. I have been flying this airline for years and it was good ! Not now seats are a little uncomfortable with not much padding."
יתרונות: "1. Boarding was on time and orderly. 2. The vegetarian meal was fine except for the penne pasta which hardly had any sauce. So it was like gnawing the more-than-aldente pasta - plain starch."
חסרונות: "1. The flight from LAX to Goungzhou was 1 hour late. We were all in the plane by 10 PM and the plane was to leave at 10:30 PM. It left 11:30 with all the passengers sitting on the plane for 1 1/2 hours! The delay made the rush to make it to the next flight in Guangzhou was stressful and exhausting. 2. I reserved an aisle seat beforehand because medical issue that require frequent trip to the rest room. The reservation person told me that I would have a window seat on the 2nd floor but no one is seated next to me. That was not the case. There was a person beside me that had to be disturbed frequently for my rest room trips. And this was a 15 hour trip."
יתרונות: "Friendliness of Crew."
חסרונות: "Business class seats could do with an update. Entertainment - movie selection could with an update."
יתרונות: "Very happy with the Crew and cleanliness of the Aircraft. Had an overall pleasant experience."
חסרונות: "Seats were quite uncomfortable and the entertainment could have been a little better."
יתרונות: "Crew is amazing served tirelessly and never lost their smile"
חסרונות: "No announcement of flight in business lounge nearly missed our flight"
יתרונות: "I could not fault my journey with your Airline at all. I was very pleased with your staff and your service throughout both of my Flights. I shall be very pleased to travel with your Company again and would recommend you to all my Friends and Family."
חסרונות: "There was nothing i did not like."
חסרונות: "Already stated"
יתרונות: "Everything was mediocre at best"
חסרונות: "China southern line and its base Guangzhou airport is notorious for delays. I had 18 and 23 hour delay so for each of my legs of my return flight. Of course connection flights were missed and the multi-step reassignment was time and labor intensive."
יתרונות: "The flight is cheerful. Although 8 hrs is a little bit long, but I enjoyed my time."
חסרונות: "Basically nothing except for a few unpleasant other travellers sitting beside me."
חסרונות: "Not allowed to use cell phone or any electronic equipment even in flight mode"
יתרונות: "Flight attendants very kind"
חסרונות: "Only pillows and blankets , no eye masks , no socks, The choice of films"
חסרונות: "Plane delayed due to weather conditions. This seemed unnecessary as when we did fly the weather was fine. Meant I missed a connection and was put up in a three star hotel for 24 hours. Also had delay and the previous flight. Unimpressed."
יתרונות: "If you have a carry on bag only, then this airline is fine. If you have to check your bag, I would suggest not even considering it. I have flown this airline for the last 8 years in business travel, with no issues. For some reason in the last two years, the level of efficiency in baggage transporting has tanked. In the last 3 trips, my-or my colleague's bags have been lost FIVE TIMES. One time it took FOUR days (on a 6 day trip) to get our luggage, this time we received our luggage 2 hours before departing for the airport to head home. Unfortunately this is one of the few airlines that actually flies the route we need to take. I'll revise my entire trip to avoid taking this airline in the future."
יתרונות: "Really great service."
חסרונות: "Old plane."
יתרונות: "Help And pleasant staff"
חסרונות: "Poor quality entertainment screen"
יתרונות: "Great service for the price. Not a budget carrier but definitely a very competitive price."
חסרונות: "There are always delays with Southern China. Whether this is their problem or beyond their control I don't know know but it always seems to happen with this airline. Also the transfer in Guangzhou needs improving. They haven't quite mastered customer service outside the airplane. Very little warmth or friendly communication with the ground crew."
יתרונות: "Great seat on A330, very long. Staff super attentive in Biz, but then it was a quiet flight. IFE ok without being great, same for Food."
חסרונות: "Tv wasn't working"
חסרונות: "I wasn't allowed to board the flight because of some technical glitch in the system, even though I had the ticket. The staff was also not friendly at all."
יתרונות: "Flight, cabin and ground crew was all great and friedly"
יתרונות: "Food quality seems good"
חסרונות: "Taking to much time to reach destination"
יתרונות: "They had provide us the hotel for us to stay overnight due to flight delay or boarding pass issue."
חסרונות: "They bumped up our flight by FOUR HOURS and never notified us! When we got to airport early, there was absolutely no China Southern staff to be found. Ourselves and some other people who were in the same predicament had to fight to get out of there after we were redirected to other airline staff. They finally threw us on a flight to Bangkok (not part of our plan) and we had to roam around the Bangkok airport searching for the China Southern business office. When we finally found it, we spoke to a woman who apologized for the "inconvenience" couldn't explain why we were never notified of the flight change, and didn't seem to understand why we were upset. She also refused to let us speak to her manager. She told us it was the responsibility of the online travel site we purchased through to pass along any changes in schedule, but when we both called our respective online companies, they told us it was the airline's responsibility. The China Southern check-in counter only opened 2 hours before boarding, so we had to sit on the floor outside for 4 hours before we could even enter the airport. They re-booked us on all of their later flights, so we had long layovers, much later flights, and all got home a day later than we planned. All in all, it was the most stressful, unhappy travel experience I have ever had. I will never fly this airline again, and I would discourage anyone else from it."
Used old flight. Seats not comfortable. Entertainment systems not working.
The blankets are nice and warm and the staff are very nice. Serving breakfast at breakfast time not dinner and just a snack for late night instead of a meal.
יתרונות: "It was smooth all the way around. Food was amazing 👏"
יתרונות: "i could not contact momodo not in e-mail, telephone or chat momodo was real bad with solving problems and i will not recommend you with any way"
יתרונות: "When we were unable to travel due to Corona Virus restrictions, Ethiopian gave us a full refund even though we had a non-refundable ticket, and they were lovely about it when they did it. A+, hope I'll get a chance to actually fly with them soon."
יתרונות: "Pleasant check-in staff. Friendly flight attendants."
חסרונות: "Travelers should be told that Gate 2 to Kumasi will be empty when you get there and that you should go around the corner to the transit area and wait for your flight there. They should let you know that they will announce the flight from the transit area."
חסרונות: "The chicken was undercooked."
יתרונות: "Large space"
יתרונות: "The crew was Excellent"
חסרונות: "There is to many delays in the night flights, this should be improved."
יתרונות: "After the Kigali Addisababa segment this was vastly superior with a newer aircraft"
יתרונות: "Flight Crew were great"
חסרונות: "The baggage and checking in process. Better training did on the checking in crew for international flight baggage, one one person knew what the requirements are."
יתרונות: "Crew is friendly."
חסרונות: "The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy."
חסרונות: "Unsufficent information about boarding ..I missed my flight I will never use this service again ... complete waste of time"
חסרונות: "The orderliness during boarding needs more work"
יתרונות: "so good and comfortable"
חסרונות: "the plane was old though."
יתרונות: "Excellent airline overall Great seats for sleeping"
חסרונות: "Business class seats are not well appointed Nowhere to put a bottle of water - storage handbag and shoes etc could not be reached without undoing the seatbelt and screen far away from the seat Voice commentary was muffled and therefore unable to be heard"
יתרונות: "On time. Service and culture"
חסרונות: "My reservation seat was suddenly changed with no notification and apologise. It was really confusing situation."
יתרונות: "I received flying miles for this flight, well actually I really tried to find something positive to say"
חסרונות: "spent 19+ hrs in the airport in Addis Abeba, when I was supposed to be transferred to a hotel, needless to say, the airport at night is not the best place a woman would like to spend her time."
יתרונות: "Service, the entertainment selection, just everything seemed perfect"
חסרונות: "old, uncomfortable plane with no entertainment system. miserable experience"
חסרונות: "The services at the airport was terrible. The Booked me a flight with only a 30 minute layover. When I try telling the people before boarding the plane, big Norred me. When I told the flight attendant she said she would talk to the captain to see if there’s a way I could get a ride to my next plane so I wouldn’t miss it. That never happened. When we got off the plane no one at the airport would help us and when I was trying to run to my next terminal one of the officers at the airport told me to slow down because I wouldn’t miss the plane and I was fine. When I asked help with directions and told him I was afraid of missing my flight people laughed and walked away. When I finally found my terminal and got to it, my flight had already took off seven minutes prior. I absolutelyHated my experience flying with Ethiopian air. The seats are uncomfortable on the plane, not all the seats recline back the same level, and when I was eating dinner I decided to eat chicken since I can’t eat beef and halfway through the check in my stomach started her and I looked up the chicken and it was still pink inside."
חסרונות: "Checking in was poor. The booking didn't reflect in jhb or in two Aviv. Special meal was requested and not provided."
חסרונות: "we booked this flight because it was the shortest. However, we received an email a few days ago saying that the flight on the way back changed and the layover has increased from 2h to almost 7h! this is very upsetting since Im pregnant and the bring such a ling time at the Addis airport really ruined my flight experience"
חסרונות: "comfort of the seats. the made the flight early to 0730 am and still serving lunch at 0830 in the morning. All was bad"
יתרונות: "The price"
חסרונות: "Check in was a joke in Dublin, only 22 pax and they did a full team talk to start despite everyone bein there. In LAX they parked the plane in the middle of no where, and waited 30 mins before debark started, as the plane was so far away the terminal it took an hour for the bags. Food was horrible on both flights"
חסרונות: "No kosher food eventhogh we asked for it"
יתרונות: "The flight crew was pleasant and helpful"
חסרונות: "Being woken up throughout the night for food. The overhead screens were on all night which made it difficult to rest."
יתרונות: "Aircraft A350 super nice entertainment t equipment and interior very clean."
חסרונות: "Lost my luggage, could not trace it and no compensation."
חסרונות: "flight was 6 hours delayed"
יתרונות: "Served dinner"
חסרונות: "the seats however were quite tight and there was no electrical plug for charging."
יתרונות: "The staff assistance Kosher food was great"
חסרונות: "Overhead baggage compartment was taken over by cups and stuff"
יתרונות: "The crew where very pleasant & the service on the plane was good"
חסרונות: "A small plane and not enough leg space, you could not choose your on movie, didn’t have much choice of the meal that was served"
יתרונות: "The worst airline company I've ever used"
חסרונות: "Old plane Left 1 hr late No entertainment Adis is an old filthy airport"
חסרונות: "There was a deley of 3 and a half h"
חסרונות: "Airport in ADS was very basic. Was hard to find a descent toilet"
חסרונות: "everything about it, from the random cancellation of my flight, to missing my connection, and their inability to get me another flight, spending over 24 hours in travel for a mere 6 hour flight. No customer service, would never recommend Ethiopian Airlines to anyone."
חסרונות: "Everything. I have written to email@example.com"
יתרונות: "Excellent pre-boarding service to get aisle seats. Comfortable on time flights. Pleasant service."
חסרונות: "Bad service and follow through when luggage lost. Promised it would arrive that afternoon and given a tel number to call. Advised that I could not claim expenses for toiletries, basic necesssities. 1. Luggage did NOT arrive that afternoon 2. No reply to tel calls or got an automatic answering service. 3. No follow through to emails 4. Persistent phone calls at last elicited a response that luggage would arrive next morning - but unable to give a time 5. Luggage arrived late afternoon i.e. 2 full days later 6. I will put in a claim for toiletries, underwear, socks + taxi to get to shops"
יתרונות: "aircraft was nice and well kept, and crew friendly."
חסרונות: "too many announcements on PA (information could have been summarized and delivered in the beginning, so that those who prefer to sleep can)."
יתרונות: "It is ok the flight"
חסרונות: "No comment"
יתרונות: "Boarding at the gate was atrocious. Very slow and not organized and we left late because of that. The crew was very nice. Food was good. Entertainment was ok. Movies were old and could have been up to date not enough bathrooms per amount of people on board (relative to other aircrafts)."
יתרונות: "Not much. Will not fly them again."
חסרונות: "Poor service, poor airport facilies, old aircraft, very limited entertainment, fool was tasteless"
יתרונות: "The service onboard was excellent!"
חסרונות: "The food was almost edible, but i stil ate it because i was hungry. The fish was not even real, just some sort of fishmeal,"
יתרונות: "The seats were OK but not as good as in the larger airplanes. Vegetarian option for food was good. Airplane was half empty which made moving around quite easy and nice. Flight attendents were willing to help!"
חסרונות: "Independence day is perhaps not the best movie for a flight. Only one option as there are no personal media systems."
יתרונות: "Smooth Flight."
חסרונות: "The food."
חסרונות: "food, service"