יתרונות: "Amazing service"
חסרונות: "add low carb meal option please!"
יתרונות: "Crew was amazing, food was filling & plentiful."
חסרונות: "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."
חסרונות: "Perfect flight"
יתרונות: "Polite, attentive, and amiable staff show they take pride in their top notch service. Entertainment options (movies, documentaries, travel guides) on screen are also a huge plus."
יתרונות: "Outstanding service as always - ANA rocks!"
חסרונות: "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."
יתרונות: "Everything was just perfect"
חסרונות: "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
יתרונות: "Friendly crew, great movie choices."
חסרונות: "Not a lot of left space, very full flight."
יתרונות: "I like the way the flight attendants treat the passengers. They are very courteous, friendly and wearing very sweet smiles.The airplane is very prompt when it comes to arrival and departure schedule. Thank you very much for providing me a wheelchair which made my travel more convenient."
חסרונות: "So far there was nothing that I didn't like. The food was good and the airplane was clean."
יתרונות: "Staff were very helpful and very foamy and comfortable seat"
חסרונות: "No boarding zone number called in economy"
יתרונות: "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
חסרונות: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
יתרונות: "Very punctual. Service is excellent. I like Tokyo Haneda Airport because it’s smaller and the gates are closer."
חסרונות: "No complain about the flight and the services."
יתרונות: "The crew was always around if you needed anything."
חסרונות: "Wifi was slow, expensive, and you’re limited to 100MB instead of unlimited & luggage people broke my top handle on my suitcase, so it’s pain to move it around now."
יתרונות: "Service was excellent. Stewardess always came back with what they promised to bring. Premium economy seating was very good."
חסרונות: "Food could be better. Entertainment was somewhat limited. The older plane on one leg meant no wifi and no noise-cancelling headset"
יתרונות: "Aircraft menu and service"
חסרונות: "Aircraft seat pitch"
יתרונות: "Good food, seats were comfy enough for a 4.5-hr flight."
חסרונות: "Better Hollywood options for entertainment."
יתרונות: "Big TV screen. Food."
יתרונות: "After flying domestic flights on US carriers, the idea of getting two meals and free drinks is almost shocking. Even more so when the food (though very Japanese) was quite good quality in economy. If you have to spend 10 hours or more crossing an ocean ANA is certainly a good bet, at least if you don't mind a bento box style meal."
יתרונות: "I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive."
יתרונות: "The meals were healthy Japanese meals with lots of vegetables"
יתרונות: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
חסרונות: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
חסרונות: "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"
חסרונות: "Delayed 2 hours and people where freezing in terminal. They eventually brought blankets and snacks."
יתרונות: "Hospitality of the staff was superb. Nice and clean cabin."
חסרונות: "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
יתרונות: "They made a special dessart for my niece and her husband for their honeymoon trip."
חסרונות: "Not realky."
חסרונות: "I asked to move my seat to an aisle seat in order to not disrupt a neighbor when needing to use the washroom and was kindly given another seat by the flight attendant but then was later asked to move back to my center seat. Having me move around caused confusion and made a ackward situation for me."
יתרונות: "The food on board was great! Crew members were friendly!"
יתרונות: "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
יתרונות: "The crew were fantastic and the meals were pretty good"
חסרונות: "Every time I'm on an airplane I'm seated next to several really sick people.. I know this isn't something you can control but it really reduces the comfort any healthy individual can have. I also didn't like the really long delay for the baggage after the flight. The on flight movie selection had not changed on the return trip which was 16 days later."
חסרונות: "It was very warm on the plane."
יתרונות: "everything was so smooth!!"
חסרונות: "entertainment : wish there were more japanese comedies!!"
יתרונות: "ANA food and service is awesome"
יתרונות: "Best service ever provided by an airline"
יתרונות: "The plane was new and the seats recline quite a bit. The movie selection was solid (though disorganized)."
חסרונות: "The food service was a plastic bag of goodies (bag of chips, water bottle, toblerone, kit kat, pastry) - what?! The turbulence announcement was made once in english and japanese by the auto-plane service followed by the crew announcing it again in both English and Japanese. The same was done with the duty free. The plane pressure also felt very strong and cause discomfort for the wife. The movie selection was solid (but badly organized) and the TV show selection wasn't terrible. It should all be better. Come on ANA! Contact me for recommendations."
יתרונות: "Compared to different american airlines, this flight was great. Decent meals, decent movies, all around good."
יתרונות: "food , service"
יתרונות: "I liked the food and the personal television you get. You can play video games on it which was cool."
חסרונות: "The wifi cost $20 for the whole flight. Pretty expensive compared to other airlines!"
יתרונות: "Very comfortable. Lots of room, wonderful crew."
חסרונות: "A little light on entertainment choices, the English translations of flight info were pretty rough and sometimes unintelligible. Not a problem on this flight but could be if there was a major delay or something that needed to be communicated."
יתרונות: "the crew was friendly and efficient."
חסרונות: "The controls on the seat were hard to work. The seat itself was old-style. The food was not appetizing. I didn't use the entertainment system."
יתרונות: "The food, service and entertainment options were definitely good."
יתרונות: "Great comfort."
חסרונות: "Limited entertainment compared to other airlines."
יתרונות: "Best flight I've ever had"
יתרונות: "Food and service"
יתרונות: "Excellent service! Previous notice me that boarding time & gate number~ I'd like to book the tickets here!!=)"
יתרונות: "I can't really think of anything I liked much about that flight other than to say Thank God we landed safely."
חסרונות: "The flight was overbooked. It was a cramped flight. We had problems with the landing gears and had to be pulled off the Tarmac by firefighters. It was quite a frightening experience."
יתרונות: "the over seas flight was fine... once we got on board"
חסרונות: "The desk does not open until two hours before your flight. Our flight was canceled, 10 minuets before boarding .... with no recourse we were booked on the next day. It took the airline 3 hours after the cancelation to get out luggage back. When we finally got out, the next day, our flight was delayed and we almost missed our connection. Every one who was trying to make the same connection said that every time they fly Air Canada they are always running. We needed up being the last ones on the plane.... they gave away our seats so we were separated for 12 hours. And shoved into corners!!! Our bags made it two days late."
חסרונות: "Connecting flight in Toronto late 4 HOURS!!!!! There is no excuse for such delay. Another plane should have been made available for the flight."
יתרונות: "Everything went well, the crew was great."
יתרונות: "Everything is good"
חסרונות: "Almost no"
חסרונות: "Not enough leg room Cramped seating area in coach"
חסרונות: "delayes again....."
יתרונות: "Crew we're very accommodating and friendly."
חסרונות: "Seats extremely narrow and back support non-existent."
יתרונות: "Overall, flights were ok"
חסרונות: "4 hour delay in Toronto for our connection."
יתרונות: "great crew."
חסרונות: "no wifi on a transatlantic 12 hour flight!!!!"
יתרונות: "Crew was excellent"
חסרונות: "Entertainment system did not work for the first two hours"
יתרונות: "Service on the plane was good"
חסרונות: "Boarding took forever and the plane took off an hour late due to boarding inefficiencies)"
יתרונות: "You fly a beautiful plane, the Boeing 787. Excellent entertainment, more comfortable seats, and just about everything on this plain was upgraded. It is a case study of how to do things right. The most impactful for me was air humidity. It was refreshing to fly and not feel like I've been in the Sahara desert at high noon. So, your starting point is really high, but you really need to look at your service."
חסרונות: "our flight was 40 minutes late in departing TLV. My connection in Toronto then was changed to a later flight, which was then delayed too by 50 minutes. all in all a 14 hour flight with connection ended up being close to 18 hours. My biggest two complaints about the flight itself is the food & the toilets. Your meals are the worst I've had in a major airline, and you should not serve customer frozen of close to frozen bread or sandwiches. If you are serving rolls, sandwiches or pitas, or bagels heat them up first. El-Al has been doing it for decades, go look at how they do it. But besides the bread/sandwiches issue, your meals are a really bad version of frozen supermarket meals. Just terrible all round. The other complaint is the bathroom. It was not cleaned frequently enough."
יתרונות: "Tel Aviv security is confusing and time consuming but Air Canada helps you make it through. Flight is on a comfortable new airplane with gray movie selection. Two full meals and a snack provided."
יתרונות: "Crew were friendly and not bossy. Plane was not crowded. Pilot made up most of our lost time (see other box). Ground crew were friendly and efficient in Toronto, getting to me to my departure gate in time. I was pleased to be offered a food voucher."
חסרונות: "Departure delay of 3 hours from Tel Aviv. Unruly Haredim should be left on the ground in Toronto, not in London. Food voucher was usable at only one outlet, and Burger Ranch is a greasy spoon. Would more choice be too difficult to organize?"
יתרונות: "The in-flight entertainment system in the headrest was very robust. My children remained engaged for almost the entire 16hr flight...the flight attendants were not stingy with the food or drink and even allowed me to get a beverage in-between the services to take my medicine."
חסרונות: "The baggage pickup in Beijing took forever! Over an hour after arriving at the baggage carrosel! My car seats were in two different places (on the belt and in an oversize area). On a minor note, I was unable to get a stamp in my passport after using the automated machine...sad...I would have stood in the line to get the stamp if I was told ahead of time..."
יתרונות: "Very accommodating with my seating requests; very kind staff and nice new plane"
חסרונות: "Got delayed in toronto for 24 hrs and there was a lot of waiting and disorganization"
יתרונות: "The food was good, staff was pleasant"
חסרונות: "Flight boarded late, left an hour late with no explanation, causing us to miss our connecting flight in Toronto. They did switch our boarding passes to a later flight, but only 1 of 3 pieces of luggage arrived in chicago (as did also to 4 other families on our flight) it took 2 more days until we received them."
יתרונות: "Overall I enjoyed the movies provided. In the three week span I had a lot of the movie choices overlapped. However, I found that there were many options provided that allowed me to find movies I had not seen yet even though they were not released within the past 3-5 years."
חסרונות: "I felt like I was constantly being bumped sitting in the aisle seat. I also was not a fan of the breakfast options."
יתרונות: "Very friendly flight attendants. Great food!"
חסרונות: "AIr Canada lost my luggage and the return flight was late"
יתרונות: "Fantastic service. I will use Air Canada again."
חסרונות: "The delay was unforeseen but acceptable."
יתרונות: "The service was very good and the flight felt safe and smooth."
חסרונות: "Very crowded plane with very little legroom (and I am 1.65m). The food could be improved. Entertainment was decent, but the design of the controls embedded in the armrest caused my neighbor to disrupt my programming often. It was inadvertent, but still annoying."
חסרונות: "There was no information for the new rules of eTA and I've lost my flight from Tel Aviv to Toronto to my friends baby's baptism. Shame!"
חסרונות: "Not on time. I missed my connecting flight"
חסרונות: "The flight was delayed about an hour and a half, only after some time at the gate they explained it on the mic.I had a connection flight, and before landing they mentioned there will be agents helping those with upcoming connections to catch them up due to the delay, but those people just pointed me in the general direction of the gates. I had to ran all over the airport, confused after the terrible long flight, and since it was my first time there. I made it at the last second, they changed my seat without my permission and didn't have enough room for my bag so I had to check it. The general attitude of the crew was reluctant at best.The food was mediocre, like what you would have gotten in a flight 10 years ago, and they gave beef to people who asked for chicken. I wanted to be more cool about it, but it was a terrible flight in every Aspect, and I never even got an apology or a follow up."
יתרונות: "Everything was amazing! On time and nice flight!"
חסרונות: "I lost my book, if someone can contact me of where to retrieve it, that would be great! Thanks"
יתרונות: "Staff was super nice to my surprise."
חסרונות: "Flight was late."
יתרונות: "The attendants were helpful The food was good"
יתרונות: "the mounties rock, seriously"
יתרונות: "Boarding was efficiently handled"
חסרונות: "Very delayed flight with everyone ON the plane. Tiny seats in coach - very cramped Also food not very good."
חסרונות: "Flight was pleasant and food was good. I ordered veggie meal and for some reason I didn't get it on the second meal."
יתרונות: "The staff was very friendly and extremely accommodating."
חסרונות: "There could have been a bit more on the entertainment selection side."
יתרונות: "Great seat-back system, very good food and friendly, helpful service both in the air and on the ground. Very nice to let families board fairly early."
חסרונות: "Entertainment choices could have been a bit better. Would have preferred to be able to get seats more than 24 hours in advance as a group of 4 (without paying exra). I think we got the last 4 seats together."
חסרונות: "The flight was delayed. Air Canada didn't provide hotel accommodation for missing connection. Only reimburse C$100 for hotel stay. The cheapest hotel found near the airport cost C$185. Only gave us C$10 per person for meal. We'll never fly Air Canada again."
חסרונות: "Having to pay for changing return date. You should have an open ticket option for extended stays"
יתרונות: "Arrival times for principle flight..."
חסרונות: "Long walks at Toronto..."
יתרונות: "One of the stewardess is really cute and she speaks French"
חסרונות: "The cabinet temperature is ridiculously low and they only offer a thin blanket"
יתרונות: "We boarded very quickly! The staff were extremely friendly and made our thirteen hour ride pleasurable. The inflight entertainment had a great deal of new shows and movies. The seats had a decent size and good enough leg room. The flight was smooth, and we took off at a good time. The food was fairly good as well!"
יתרונות: "Air Canada is a first rate provider. Their air rates are better than most other airlines, and the value for the money is exceptional."
חסרונות: "The plane was SO, SO COLD. The entire plane of people were miserable. I literally shivered all the way from Toronto to Istanbul, huddled next to the stranger next to me, who was also freezing. It was unreal how cold it was. People kept asking the staff to turn the A/C down, to no avail. I couldn't wait to get off that flight."
יתרונות: "The flight from Tel Aviv to Toronto was excellent and the food was great. I'm definitely using Air Canada in the future!"
יתרונות: "The crew appeared overworked and understaffed. I feel that there should have been at least 2 to 4 more to help with the large number of passengers on the plane. It appeared to be more than full and perhaps extra seating was added."
חסרונות: "The plane was overcrowded. Seating was extremely uncomfortable and much too narrow. I am a relatively thin person but the person to my right was large and kept on pushing into me during the entire flight. Plus it took us over an hour and 30 minutes before we left the airport because we had to wait until the entire plane off boarded before a wheelchair could be brought for my wife. After the wheelchair was brought and we picked up our luggage, (2 bags), which by the way were the last 2 on the carousel, there was only one line through customs for people with special needs. By the time we left the airport I spent at least 45 minutes trying to find the cab which had been sent from Rochester, NY to pick us up and when I finally found him he wasn't allowed to stop in the taxi lane to pick us up in the taxi lane because he wasn't an authorized cab in spite of the fact that I told the security person that my wife was in a wheelchair and the weather was close to 0 degrees celsus and it was snowing."
חסרונות: "1. I ordered kosher meal, and we haven't because it finished. 2. The flight was full I couldn't findo a sit with my kids. I sit separately."
יתרונות: "Friendly staff, not as crowded as most airlines"
חסרונות: "There was nothing to not like -- they might need a few more rest rooms for the coach classes"
יתרונות: "nothing was overpowering good, just an average flight there & back"
חסרונות: "the entertainment system was terrible"
יתרונות: "crew is excellent"
חסרונות: "small space"
יתרונות: "This was my first Air Canada flight, and I was beyond impressed with the service overall. The plane was extremely nice and very spacious. The flight crew was very attentive and helpful, and had great attitudes. I had trouble with my entertainment screen early on, and a flight attendant went out of her way to reset and make sure it was working for me. The 12 hour flights both ways were comfortable and enjoyable."
חסרונות: "I honestly can't say anything negative about this experience!"
יתרונות: "The Flight attendants were polite, efficient, and took care of business. The plane was nice, reasonably clean, and we were kept well informed."
חסרונות: "The In flight entertainment system had an extremely poor music selection. There were only one to three albums per genre, none of which I had heard of before. Music doesn't take up a lot of data, and there are tons of independent artists who would be willing to put their music up for little to no royalty payment. This is an easy fix. 2/3 of my bags were left in Toronto."
יתרונות: "Everything the Dteamliner experiance"
חסרונות: "Food is too salty, can’t even eat ."
יתרונות: "Very good business class seat I was apprehensive but China Eastern is as good as anyone"
יתרונות: "Crew is great in every way."
חסרונות: "Seats are way too small."
יתרונות: "Both check in and in flight crew were very nice and helpful."
חסרונות: "Snack option"
חסרונות: "More in flight entertainment options."
חסרונות: "Only at nanging airport they dont’t have Check through baggage all the passenger have to pass immigration and custom to get baggage and recheck in over ticket counter again they informed that they don’t have transit hall at this airport so for transit destination try not to use nanging airport"
יתרונות: "It was cheap, had a pretty good selection of movies, was able to choose my seat."
חסרונות: "The food was pretty mediocre, staff was pretty stingy with drinks, ran out of drink choices, not that comfortable seats for a 15 hour flight, most of the staff was pretty rude to non Chinese customers. You get what you pay for."
יתרונות: "By phone I could easily and quickly change my flight but online it wasn’t possible immediately as they have to ask for a quotation first."
חסרונות: "All Cheapticket email where in traditional Chinese characters, even if the ticket was bought through and English interface."
יתרונות: "The dinner and lunch service was weird as missing components of the both services came when we were finished eating .. Breakfast was much better"
יתרונות: "The plane and staff were marvelous. Pleasantly surprised with this flight and experience as a whole!"
חסרונות: "There were no vegitarian options offered on the flight. Had to skip most of the food. But those around us seemed to love the food they got! we LOVED the warm rolls offered with meal!"
יתרונות: "Two hours flight late, otherwise everything OK"
חסרונות: "I had a connection through Kunming to Shanghai to Honolulu . The flight to Kunming was delayed and they put me in another non-direct flight to shanghai. Last row window. When I reached Shanghai they said there is no more seats left on the Honolulu flight since they were overbooked. it’s a torturous experience dealing with them especially when they don’t understand much English."
יתרונות: "New planes, on time, staff actually tried hard to accommodate"
חסרונות: "Needed better snacks"
חסרונות: "The video screen did not work correctly. Could not view the flight info on the map. The headphone jack was very uneven."
יתרונות: "Lounge was very nice and the staff at the gate was great."
חסרונות: "Flying business and Immediately on board was asked for my menu choice for dinner. Flight departure was 830am! Language capabilities of the cabin crew seemed more like a Chinese domestic flight rather than an international one."
יתרונות: "I do not think the check in staff could have been any more useless, they wanted us to collect our luggage at every transfer, the plane was cramped, obviously made for people a lot shorter than my 6 ft, majority of the food was not edible for western people. I will not be using them again."
יתרונות: "The crew did a top notch job which made the flight enjoyable. They walked around often to make sure everyone stayed hydrated."
חסרונות: "The seats weren't the most comfortable and the food was normal flight food."
יתרונות: "The staff were professional and courteous; we took off close to on time. The airline got us into a very nice new hotel to overnight before our next China Eastern flight."
חסרונות: "The security at Urumqi (URC) airport was over the top and we almost missed our flight. Unfortunately, they seated our family in four different areas of the plane."
יתרונות: "Comfortable seats; friendly flight attendants"
יתרונות: "Well on time. Crew was very good."
חסרונות: "everything. no consideration for vegetarians?"
יתרונות: "I ended up wasting an entire day Monday and spent another $460 buying a last minute flight because I showed up Monday at 9am at lax to find out my flight had already left Sunday at 10:30pm. As you can imagine it was very stressful driving 2 hours in traffic to GET to lax early to only find out they wouldn’t allow me to board the 11:30am flight with China eastern because my flight was SUPPOSED to be with CHINA Southern Sunday night."
חסרונות: "If someone could please call me to discuss the $460 I had to pay Monday evening and the day wasted Monday December 4th I would be grateful. I have booked with kayak.com in the past and have never had any issue. For some reason kayak emailed me the wrong boarding time and airline"
יתרונות: "Don’t expect to be treated too well, it’s no bad but let’s face it Chinese service customer is just okay"
חסרונות: "There was only one meal, not very special."
יתרונות: "Not overcrowded so we could sit together. Smooth flight, actually bigger seats and more comfortable than the 15 hour leg."
חסרונות: "The seats we bought together weren’t together, the crew was still pretty uncommunicative and ride."
חסרונות: "the plane was downgraded from airbus 330 to boeing 737"
יתרונות: "The seats are nice, but I was given a broken seat."
חסרונות: "My armrest in the business class seat did not work. Not ideal for a 10+ hour flight! Really disappointed."
יתרונות: "crew was nice; is there ever enough room? variety of entertainment available; USB available to keep phone charged"
חסרונות: "unable to even read Kindle during takeoff and landing in airplane mode :( did not offer to pass out forms for China customs"
יתרונות: "the flight staff and comfort was excellent."
חסרונות: "You are not allowed to use the phone during the flight even with flight mode so it is quite disappointing."
חסרונות: "There was no pillow on our seat when we got on and we were told we could not get one. Which was a bummer since the seat cushion was so thin and wildly uncomfortable; I could feel the metal rail beneath it. The wine ran out by the time the cart got to us (which was weird because we saw half a bottle go in to the back.. we were the second to last row). They did offer beer which was 60% foam and warm/flat. We were borded and then told of 30 minute delay after we were told to shut our phone off.. only to realize we were getting emails about the delay sent to us while we were sitting there with phones off. Also No Vegetarian option and wasn't sure how to indicate that on my ticket. No drinks after food service. Also no entertainment for a 7hour flight that doesn't let you use electronics!"
חסרונות: "The line for boarding was multiple hours long at the China Eastern counter, which made me late for boarding, not giving me enough time to go through immigration and security. I arrived while boarding was in process, not giving me any time to eat, use the restroom, or prepare before the flight. If the line was much longer, and if immigration didn't give me urgent priority, I could have very well missed my flight through no fault of my own."
יתרונות: "The food was the only semi-redeeming quality of this trip."
חסרונות: "The staff of China Eastern was horrible. The check in counter was incredibly rude, unhelpful, and downright mean. I was traveling alone with 4 children and they were not one bit helpful. I actually missed my flight, they didn't tell me that it would take so long to get through security and not a single person would assist me in getting our flight changed and getting us on our plane. We will never fly China Eastern again."
חסרונות: "Flight was almost 3 hours late. We lost all the plans we had for that afternoon."
חסרונות: "They didn't inform visa issues and made the customers to buy new tickets on the following day. It's completely irresponsible and I feel like that I was robbed."
יתרונות: "Priced right."
חסרונות: "Food was gross. Small plane so no on board entertainment. Seats were not comfortable. Not much communication between staff and passengers. When boarding"
יתרונות: "Comfortable seat, nice staff. Clean plane and boarding was easy."
חסרונות: "Only one meal option served. It was seafood, and the whole plane smelled. As per usual, the flight was delayed due to delays at Pudong Airport."
יתרונות: "Efficient processes and friendly crew once aboard,"
חסרונות: "Long delay in departure, no entertainment, "simple" business class with just bigger seats, limited food and drink; took forever for baggage to appear, boarding and deplaning by stairs not gate."
חסרונות: "China Eastern has the WORST customer service I've ever experienced!!"
יתרונות: "SO HAPPY IM BACK HOME AND THANKS TO KAYAK FPR BEST PRICES"
יתרונות: "The food was good. The crew who helped us come by frequently to provide water and snacks."
חסרונות: "Bad turbulence, which is out of their control. But I don't have much concern on the flight back."
חסרונות: "The airline had 2 delays which created a very stressful connection. I knew my luggage wasn't going to make it, so I requested to stay longer to make sure my luggage was with me. I was told my bag was onboard after a woman looked at her digital device after scanning my bag check ticket. I showed up to Hawaii and NONE of my luggage was there. MY plan was to connect to the big island immediately. I was going to cruise around the big island camping and surfing. I had to change those plans because again I knew my luggage wasn't going to get to me. I bought an unexpected night hotel in Honolulu, only to learn the BAG still wasn't going to arrive the NEXT day. I had to buy clothes and toilette supplies. They offered me $50, which covered the taxi rides....I went to the big island anyway because I couldn' just wait and not get my luggage anyway. I filed the paperwork and spoke with the manager on duty and he agreed to mail my luggage home direct when it arrived to their possession. Four days later I received a call saying my luggage was in Kona. Terrible experience, I'll never fly with them again."
יתרונות: "Flew with them for third time , never a problem, flights on time , connection smooth, great bargain in the sky and definitely looking for boarding their planes again."
חסרונות: "Flew with them for third time , never a problem, flights on time , connection smooth, great bargain in the sky and definitely looking for boarding their planes again."
יתרונות: "Crew was awesome."
חסרונות: "Could have had more selection for entertainment"
חסרונות: "Food. Crew attitutude was poor. Delayed flight time. Arrived an hour early without much notice."
יתרונות: "Seats were comfortable, with wide selection of entertainment. The cabin crew was very pleasant, and they feed you pretty well."
חסרונות: "Check in on London was a mess. In flight,They don't allow you to use phones in airplane mode, even just to read or listen to, and You can't easily use your own headphones for the in flight entertainment,and the quality of the earbuds supplied is so low. But the worst part were the delays in Shanghai, and lack of information from the airline about what to do. A 3 hour delay from London meant we missed our connection and had to stay overnight. Poor communication from the airline or airport employees resulted in a confusing and stressful 12 hours... A simple handout explaining how the free hotel thing worked would be very helpful. (The hotel they put us up at was actually pretty nice!) Despite the generally pleasant flight experience, we will be avoiding China Eastern and transiting in Shanghai in the future."
יתרונות: "Great food, staff willing to provide extra food/drinks. Good personalized TV/Computer on seat in front of you."
חסרונות: "Maybe this is all airlines headed towards China, but I was unpleasantly surprised to be prohibited from using my phone at all (even if on airplane mode). Staff not so great with English... but certainly good enough for needs to be met."
יתרונות: "The crew did a good job."
חסרונות: "It didn't help that the flight was delayed almost 4 hours and we sat on the tarmac the whole time. The food wasn't very good, I was thirsty much of the time. The seats were very crowded and uncomfortable. Very limited selection of movies and you couldn't hear them anyway with the headphones provided."
חסרונות: "The while expereince"
יתרונות: "Seats were okay. It wasn't a full flight so we had extra seats which made it more comfortable. Toilets were relatively clean except for the sinks which collected water when you wash your hands."
חסרונות: "Toilet sink needs to be checked as the water does not go down fast enough when washing hands. Food needs to be improved, it's edible but not very nice."