After going back and forth with the airline, they never reimbursed the airline tickets. Went around asking multiple people how to get reimbursed and kept getting put back, not satisfied with their customer service.
No working jet bridge to deplane, with priority customers deplaning last. Followed by bus to terminal.
חסרונות: "Staff tried to accommodate my vegetarian requirements but with limited success."
יתרונות: "We may not take Thai airways after our horrible experience with rude crews."
חסרונות: "Very rude flight attendants .."
יתרונות: "Airplane and staff"
חסרונות: "No headphones at board"
יתרונות: "It was a wonderful flight. Crew was very friendly"
חסרונות: "Had to wait for wine with The food..."
יתרונות: "Amazing crew lounge just great airline"
יתרונות: "The crew was super nice and informative."
חסרונות: "The food was just ok, but not really expecting a 5 star cuisine."
יתרונות: "Nice staff"
חסרונות: "The A330 was old, no charging ports for chairs, limited leg room and the entertainment system was a struggle to use"
חסרונות: "I found it a bit odd that there were programs available from Bangkok to Vientiane, but no headphones to listen. I guess it improved my lipreading skills though ;)"
יתרונות: "Speedy boarding, early arrival and generally comfortable flight."
חסרונות: "The food choice was limited - and it was spicy which didn't suit me or the children. The flight was a little bumpy."
יתרונות: "On time and accommodating of the needs and requests."
חסרונות: "They forgot to give me my food."
יתרונות: "Efficient and friendly staff."
חסרונות: "Bad choice of in-flight entertainment."
יתרונות: "The plane wasn't full so I got plenty of room! Crew was great and accommodating. Great movie selection."
חסרונות: "Old plane not flat bed and food bad"
חסרונות: "The plane was a very old B777-300 and the air conditioning did not work so the whole flight was very warm. The cabin in general was very dated and cramped. Having flown the A350 to Bangkok which was newer and much better, did not see why they couldn’t operate the flight back on the same platform"
יתרונות: "Friendly staff and crew. Flight went as well as possible over the mountains from BKK to CNX."
חסרונות: "Took bus from gate to a different gate. Had to walk up three sets of stairs to walk on to a jet bridge that was connected to the main airport. In flight snack would have been better not consumed. No illness, just didn't sit too well."
יתרונות: "Great service, comfortable seats, great entertainment."
חסרונות: "Crew could have been a bit friendlier"
חסרונות: "Our itinerary did not show that we had to transit in Chiangmai. It came as a surprise when we checked in at the airport. That was very misleading. We had to remove our hand luggage at each stop."
חסרונות: "Initial flight was cancelled. Crew was not helpful or informative. Was not compensated for delays at all, missed wedding functions!!"
יתרונות: "Quick loading"
חסרונות: "Late luggage to the carousel by over an hour"
יתרונות: "The flight was awesome, the food was delicious and the delay was shot"
יתרונות: "Service and entertainment"
חסרונות: "Not so satisfied with food"
יתרונות: "According to the price, services was perfect"
יתרונות: "Great carrier flown with all the others thai airways best!"
חסרונות: "Had to ask for blanket not on seat ready for use."
יתרונות: "The staff was nice and efficient."
חסרונות: "They didn't start boarding until very late and additionally the flight was an hour delayed. Understood that this is sometimes out of the airlines control as it may have been the airport's fault but they didn't notify the passengers why. This caused me & my boyfriend to miss a ferry we were scheduled to take in Krabi. We lost almost an entire day of our trip because of this."
חסרונות: "Plane was late and no new time was announced. Boarding was like everyone for himself. Plane itself and crew were ok."
יתרונות: "Its a very good flight with good service and hospitality"
חסרונות: "I find the selection of movies and songs quite limited."
חסרונות: "The plane was dirty. There were stains everywhere."
יתרונות: "Firstly, I do really appreciate that I had great deal from Kayak and Thai airways. Flights was awesome."
יתרונות: "Very Spacious between seats and very clean"
יתרונות: "Everything provided, lots of refreshments throughout the flight"
חסרונות: "Monitors were not the best for viewing movies. White wine was bitter."
חסרונות: "We had two drunks behind us constantly kicking our seats. There was three free seats in front of us, we asked to move there but we were told that those seats were for crew in case of turbulence. It's the first time I hear this. Half way through they allowed us to move for those seats."
יתרונות: "Flight was ok, apart from being late, flight attendants were nice telling me where to go once I'd got my luggage"
חסרונות: "My 1-hour flight was delayed about 45 mins, and I had a 'connecting' flight in Bangkok. Made it just in time but I literally had to sprint to the gate to make it. Though that speaks more about the inefficient Bangkok airport"
יתרונות: "A380 is a comfortable plane but Thai Airways setup not as nice as Qatar. Boarding was swift, the crew was polite enough."
חסרונות: "It was a night flight but I wish water was served often."
יתרונות: "Punctuality and service"
יתרונות: "ANA is an outstanding airline with some of the best crew around. I make the trio to / from Bangkok 2-3 times a year and this is the only airline I fly"
יתרונות: "The flight was smooth, comfy, and relaxing. The chairs have everything you need with two pockets, USB, power outlet, and stereo headphone jacks (it looks like the old school dual mono with two prongs but just plug into the right one for stereo). The entertainment was superb with very recent films (although they were censored which sucks) and a responsive unit and nice remote."
חסרונות: "The only thing that was lame was the food. Absolutely terrible. You don't have many options at 40,000 ft but be prepared for sub dollar store quality. At least the booze was free."
יתרונות: "good service, good food"
חסרונות: "seats are getting older."
חסרונות: "Old seats, food was ok"
יתרונות: "Food, comfort and Thai cinema"
חסרונות: "Wish the food choices reflected Thai cuisine."
חסרונות: "Slightly dated fittings"
חסרונות: "1. Boarding passes were not available online or at JFK Airport. We were required to go to transfer desk at Suvarnabhumi Airport to get boarding pass."
יתרונות: "nice checkin staff"
חסרונות: "the food was boring"
חסרונות: "With COVID 19 middle seats were taken and vans from flight to gate was packed. No consideration beside having us wear mask"
יתרונות: "The Hanoi airport was great. Had hand sanitization centers and medical staff to monitor people during this corona virus outbreak. The plane was very nice and clean and they did not pass out blankets due to the virus. The crew was very nice and attentive."
יתרונות: "Food and crew"
חסרונות: "Choice of movies. And documentaries Incessant publicity on board. As if we didn’t know VietnamAirlines"
חסרונות: "No help in sorting out visa issue. Flight canceled. Hope they treat me right on rebooking after embassy visit in AM."
יתרונות: "seat uncomfortable, food wasn't good"
חסרונות: "armrest seats should moveable for a child can lay down during 11hrs45' fly. Terrible experience! My seat number was 53A,B, and C wasn't moveable, boeing 777"
חסרונות: "Plane felt like it was in poor condition. The brakes squealed loudly, the panels vibrated during take off and landing."
חסרונות: "If a flight is delayed, they could inform us."
חסרונות: "No beer or wine served on this international flight."
חסרונות: "Reservation online"
יתרונות: "Excellent service"
יתרונות: "Comfortable seats. Everything was on time. Friendly crew."
חסרונות: "Very low weight allowance on checked bag. Attendant made me go take out cash from ATM to pay for extra weight. When I returned, a different attendant told me a cash price twice as much as the first attendant."
יתרונות: "This was a codeshare flight operated by China Airlines. I sat in 69A and had plenty of leg room. The entertainment options were excellent to include the flight map. The map is probably the best one I have come across. The cabin crew provided excellent service and were attentive."
חסרונות: "The boarding procedure was confusing. Economy was divided between Zones 1 and 2. However, the boarding pass was not clear which zone it was assigned."
יתרונות: "Early departure and arrival. Amazing"
יתרונות: "On time Very polite staff"
יתרונות: "The team in international flight are less stress. More smiling and more organized"
חסרונות: "No entertainment for 1.30h flight"
יתרונות: "The flight attendants are corteous, and leg room was okay (better than what I expected). It was also nice that they gave bottled water to everyone."
חסרונות: "As usual, unorganized boarding. And I’m curious what is the criteria to get a blanket? I’m just curious. Cause 2 of the people who sat beside me got blankets, but I didn’t. Haha."
יתרונות: "The guy who sat beside me was flying with a baby. The flight attendants were attentive to the needs of the baby, especially safety-wise."
חסרונות: "Boarding is very unorganized, and takes so much time. They could probably improve by assigning certain rows to use the front/rear door of the aircraft. For example: rows 1-15 use the front door, and 16-30 use the rear door. That way there’re not too much congestion and waiting on the aisle."
יתרונות: "Flight was generally ok."
חסרונות: "No power or USB ports."
יתרונות: "It got me to my destination"
חסרונות: "Late and not even a Vietnam Airlines plane, the plane was an Cambodia Angkor Air plane...not what I payed for."
יתרונות: "on time. no hassles."
יתרונות: "Overall, this is a short trip. Everything is ok."
יתרונות: "Kind attention and assistance with checkin, given priority as an elderly passenger needing a wheelchair."
חסרונות: "There was no food offered for this 80 minute flight, and the only drink offered was a choice between cold water and s Coke-like soft drink. I get a wheelchair assist (elderly woman with some mobility issues). The service person who brought me to the gate never showed up again to help with the boarding. Instead (??), the airline had me boarding LAST (most airlines have had me board among the first), and then sitting at an aisle seat (most airlines have me at a window). They asked me to wait to deboard until all passengers were off - that is standard. But because I was sitting on the aisle I had to get up and wait standing while the two other passengers on the row got out, and then go back to be seated. Very awkward"
יתרונות: "Check in was easy, food was decent, there was a TV in each seat"
יתרונות: "Great service and very caring"
יתרונות: "The UA rep gave poor directions for transferring in Seoul; we ended up nearly missing the flight (and other UA passengers did miss it despite VN holding the plane for 40-plus minutes). The crew was helpful and friendly, defusing a truly stressful situation."
יתרונות: "The food was the best i have had on an international flight: i have flown EVA, KAL, Cathy Pacific, and Asians. by far Vietnam Aur has the best."
חסרונות: "the lie flat bed was hard, no padding... uncomfortable."
יתרונות: "There was a long line for the Hanoi-Ho Chi Minh flights but with multiple counters devoted to this route alone we were checking in not long after having been dropped off at the airport. We were offered seats on an earlier fight which we eagerly accepted. Knowing that this route is often cited as one of the busiest in the world it was no surprise to find ourselves on a wide-body jet, Airbus 330-200 even on this 2-hour flight. A small snack was served. The flight was uneventful."
יתרונות: "Very good experience especially compared to USA airlines"
חסרונות: "The Vietnam airline has little consumer orientation"
יתרונות: "The flight on an A350 wide body was uneventful. I was in the "Premium Economy" section, which is sold as regular "Economy" for domestic flights. Excellent seating 2+4+2. The food was OK, not much to write home about, but they skipped coffee and tea because of turbulence (hardly perceptible)."
חסרונות: "Boarding process in HAN was very confusing: there was a change of gate announcement just when boarding was to start. Everybody went like crazy through the airport terminal looking for a Gate that does not exist. Followed by a counter-announcement. And then being bussed to the aircraft. People came on board up to the last minute... Arrival in SGN crazy for a different reason. All 300-some passengers were bussed again. Just that the ladders were not ready, and then whoever drove could not adjust them, and then the busses were not ready either. 25 minutes from landing to the luggage belts. Vietnamese airports need to work on their their procedures."
יתרונות: "Comfortable seats, but that was about it. Just ok."
חסרונות: "This was only a short flight 1.5 hours, but only provided water, unlike Thai airways which provided a meal."
יתרונות: "Ample leg room, though a little less than on previous VN flights. I don't know which plane this was, but a 2-4-2 seat configuration."
חסרונות: "As we were boarding from the gate to the plane, we were stopped by crew to ask how pregnant we were. With a tired, grumpy 2 year old, we had to dig through our carry-ons to find the form we had just filled out at the check-in counter. Totally unprofessional and disorganized."
יתרונות: "Early check in was not a problem and baggage check in weight is great and not paying for it."
חסרונות: "This flight seems more and more every time we take an econo flight which, should be cheaper then what you get for pricing. No fluff flight only I can see the different is the baggage weight you can take is only the extra. Seem we stayed on the tar mac for a while flying out and flying in Ho Chi which, the air movement in the cabin was not that great at all and little stuffy and warm. One thing leaving out of Term 3 at Singapore if you go thru Immegration and want to eat the food is not great all and stay away from Burger King and for the 3rd time got sick again! Worst Burger Jiont in the World ever! From no soda, the chicken nuggets tasting like fish, and the Burgees did not taste like burger very sickening! Thier are a rip-off to still wanted everyone to pay full price for the a meal and without no drink and pay extra for water and wanted people to pay for ice. Burger King Co. really need to take hard look at this Joint for very bad foods serving people and getting them sick and ripping people off with money. Seats are small and compact and the seat belt for the airline is small for a bigger person and not meaning over weight."
יתרונות: "The food was very good. Service was quick and efficient. Drinks offering was generous.Plane was new airbus and Facilities were better than expected."
חסרונות: "Choice of entertainment on the long leg should be extended and should be changed regularly not just monthly. This is a general criticism to all airlines too."
יתרונות: "Crew on board was responsive and really helpful with regard of needs of passengers. Food tastes really good. Decent amount of leg room, considering it's economy class."
חסרונות: "We had a flight at 11am in korea with vietnam airlines heading back to Singapore. We had to queue an hour and a half for our boarding pass and check in, which makes it unbelievable how is that possible. We were there early since 815am, and only got our boarding around 10am. We nearly missed our flight as there were queue all around for security check. I guess this is the first and the last time i will travel with Vietnam Airlines."
יתרונות: "Pre dinner drinks came with first course; hot tea came with wine and main course - staff were trying but clearly need better training in restaurant service and dining practices All the lights went on for breakfast but then, after clearing away, only an hour out from a mid morning landing lighting returned to night time!"
יתרונות: "Great experience. Everyone very helpful."
חסרונות: "Our flight was scheduled to depart at 7:15 pm. We decided to grab a quick bite to eat before boarding. Our boarding pass indicated that boarding would begin at 6:45. They called "final boarding" at 6:35, just as we were wrapping up. I believe we were the last to board at about 6:35 or 6:40. Once we were on board the plane pulled away and departed a full half-hour before schedule. The early departure was welcome, but unexpected and made us feel more rushed than necessary without prior notice."
חסרונות: "There was no luggage requirment on my flight plan. I thought that it was 32 kg since it was international flight. At the counter I wad told I am over 20 kg allowed on that flight since this fligh was code shared with Vietnam Airlines but operated by Cambodia Angkor Airlines. After manager intervention my suitcase was accepted. I would appreciate clear communication about allowed suitcade weight on code shared flights."
יתרונות: "Excellent service and on time performance. Very intelligent personnel."
חסרונות: "However, snack was one of the worst I've had in 50 +years of flying."
יתרונות: "Flight schedule on time"
חסרונות: "Very little leg room. Claustrophobic with high seats blocking any view of windows. Food was basic with stale bread. Person in front had seat reclined for the whole trip even though she was reading. Also down during lunch. Infuriating."
יתרונות: "Flight left exactly on time and arrived 10 minutes early."
חסרונות: "Leg room very poor on this flight. Very short flight so no food or entertainment."
יתרונות: "Stormy Weather! Due to weather in Ho Chi Minh City our flt. was 2 hors late from Pho Quoc. We finally got out but thought for sure we were going to miss our flt. to Siem Reap. We landed and had four minutes to catch the flt. Vietnam Air was there to guide us to the international terminal and rushed us to the plane. It took 20 minutes but they held the plane for us and we made it to Cambodia. Our luggage arrived the next day which was ok, at least we got there. Thank you Vietnam Airlines!"
יתרונות: "No comment"
חסרונות: "No comment"
חסרונות: "The flight attendants on China airline was terrible with unacceptable attitude, very rude and consantly trying to insult customer especially to those that don't speak their Chinese language. I would never fly with China airline again."
יתרונות: "Flight was delayed 1 hour with no explanation. Boarding was complicated by a long bus ride and again no explanation. The flight had tons of room open but no one offered for anyone to move seats despite a huge, loud crowd of young students keeping everyone awake in the back of the plane."