I flew business class for the first time. The flight crew was attentive. The seats were extremely comfortable. A wonderful experience!
Boarding crew was not the friendliest
Maybe an instructional sheet on the use of the "ICE" channels - specifically movies
יתרונות: "Great crew. Very polite."
חסרונות: "Overcrowded plane. Uncomfortable seats. No room to move around."
חסרונות: "The staff doesn't make double check before check in our bags that's why we went without our bags very poor service and not helping supervisor"
יתרונות: "Good check-in experience."
חסרונות: "Entertainment Systems are old, low-resolution and difficult to view & operate compared to, say, A380 aircraft. Some did not work. Seats were cramped. One recliner was broken. Cabin crew smiled less. African legs should not have lower quality of equipment and service than other legs."
יתרונות: "The food was nice."
חסרונות: "Emirates should consider stop selling the seat that is just located next to the laboratory. It’s simoly too close to the facility and I could not get good rest at all not to mention about the strange smell."
יתרונות: "Upgraded to first class!"
יתרונות: "The staff were very attentive and polite at all times!"
יתרונות: "The crew is great . Service excellent"
יתרונות: "comfortable seats and entertainment system"
חסרונות: "the food wasn't so good and I expected more from an Emirates flight"
יתרונות: "Cold meal was nice, standard business class, no amenities. Nice crew, welcome on board."
חסרונות: "The crew was in a constant hurry after. The meal was ok, but no cocktails served. Tablet was not working remotely, it has to be connected to the dock all the time. USB port was also not working, did not charge my phone. I’m glad that we did not buy the business upgrade for his flight before. It would felt wasting all our points. Luckily we were upgraded during check in. Check in was awful, they checked in 4 people in front of us roughly in 20 minutes in MLE. It felt like waiting for forever."
יתרונות: "Good flight and on time."
יתרונות: "Boarding was good"
חסרונות: "Peanuts !! Ban them please"
יתרונות: "Every thing is very good"
יתרונות: "Everyone was nice"
חסרונות: "No complaints"
חסרונות: "I like everything"
יתרונות: "Smooth flight"
חסרונות: "The food"
יתרונות: "Smooth flight"
חסרונות: "The food"
חסרונות: "Usually, on the night flights you get a small toileteries kit with ear plugs, eye cover and a toothbrush. I kind of missed that..."
חסרונות: "I payed for emirates not fly Dubai which was low budget flight. They charged me for a coffee on the plane... not something I would expect after paying 1400 for my tickets. And no where did it say fly Dubai on my tickets, I would have gone with other alternatives if I knew like Turkish. So last time I use kayak and will not be recommending it as well. This a rating for my whole trip to kathmandu not just Dubai to Kathmandu."
חסרונות: "Peanuts should be replaced with snack crackers as so many people can not eat or come in to contact with peanuts, it’s a health hazard and not healthy. Entertainment on board should have background music"
יתרונות: "Food n movie selection"
חסרונות: "Noisy seat n very less leg room"
חסרונות: "I have no space for my legs ..i have 1.97 cm ..other things are excellent"
יתרונות: "The food, drinks and entertainment we’re excellent. I also watched the staff caring for another passenger who was frequently summoning them for small requests but the staff was always patient and cheerful with him."
חסרונות: "Seats are cramped and uncomfortable"
חסרונות: "That no accommodations were made nor provided"
יתרונות: "The service & attention to detail is beyond reproach. Top quality in every aspect. Defiantly my preference in air travel."
חסרונות: "It does not fly to all the destinations I travel to."
חסרונות: "Crew attitude. Business seat was broken and they could have cared less. Business Class on A380 is a joke. Narrow seats, too few disorganised crew arguing amongst themselves and a bad attitude off at least three of them."
יתרונות: "The service, the comfort,"
יתרונות: "Best upper class flight ever!"
חסרונות: "One of the flight attendants was extremely rude. She passed over me several times like I wasn't sitting in the most uncomfortable seat. In the middle. She didn't want to give me water, I had to ask if I could have some water. TSA held me up, I almost missed my flight had to be rushed on and no place to put my things so I had to sit squashed in the middle seat with all my bags for a 12 hour flight. I won't EVER go through Boston AGAIN. I won't ever chose Emirates for that long flight again, if I can help it. The WORST!!"
חסרונות: "The crew was not friendly and very slow. I was flying with an infant and a child and have had excellent experiences on a number of other less expensive airlines and I am disappointed that I had bad service on Emirates business class."
חסרונות: "I wasn't allocated the seats that I had pre booked by paying money. very annoying"
יתרונות: "Emirates is my new favorite airline. Food was excellent, flight attendants were all friendly and professional, the seats were spacious, and there was a great selection of movies."
יתרונות: "Movie selection was good."
חסרונות: "Not at all accommodating of dietary restrictions. It was a very long flight to not have any options for food, and crew acted very put out when we asked if there were any other options. Checked our carry on luggage for being "too heavy" in spite of the fact that it was the exact same luggage we carried on for the flight out which meets all necessary size restrictions. Boarding was very disorganized, no announcements were being made, flight attendants were simply holding up signs at chest level which were completely blocked by the crowd."
יתרונות: "Service Gluten free food provided."
יתרונות: "Good entertainment, spacious seating and a friendly staff."
חסרונות: "The boarding process takes longer with the Airbus 380 and the flight from Dubai to SFO is delayed very often. Staff at the airport could provide timely updates about the delay and the boarding process. I would like to see more options in the raw Vegetable diet as I got the same food for Lunch and dinner"
יתרונות: "Everything I have come to expect on Emirates Economy, except for boarding and disembarking the aircraft involving bus journeys - and the condition of my suitcase on arrival."
חסרונות: "1. Use of buses on departure and arrival. The length of the bus journey from the terminal, in a vehicle with no seats, made me suspect we were going the whole way to Geneva by bus. 2. Don't know whether Fly Dubai or Emirates are to blame but my suitcase (a top grade modern Samsonite) was a mess by the time it reached Geneva, with rubber seal on one side of the zip peeled back and almost off. Why can't airlines and terminals ensure baggage is treated with care and respect?"
יתרונות: "travel was pleasant"
יתרונות: "Comfortable and well cared for during the flight"
חסרונות: "Wheelchair help in Dubai is horrible. They need a disabled or aged person on their staff to understand our problems Too many carriage changes and unnecessary location changes. We do not need a guide to understand where to go and lead us along. We need physical help."
יתרונות: "Friendly crew, excellent entertainment"
יתרונות: "Even a coach seat on emirates seems luxurious in comparison to most airlines. Inflight entertainment works and very well setup. Universal power plug plus usa style plugs USB plug."
חסרונות: "Meal was good for this 40 minute flight but could be a little better. Drink service was simply coffee and water."
חסרונות: "I didn't like the way they were talking to me about the strict rules on luggage weight limit. They asked to pay 30 dollars for one extra kg and even on the carry on bags. The staff who seemed to be a manager in Korea was telling me to leave behind everything as they are only allowing me total of 7kgs to carry on which includes my laptop (3kg already) and a small handbag! They are literally asking you to just carry your laptop, magazine and a toothbrush! Never seen this strict and stinge rules before. And they didn't even check my carry on weight when boarding after...after giving up my gifts to friends which were not worth paying extra 30 dollars! According to their seat allocation people who sat next to me seemed to be a double or triple size of me (No offence to these passengers) and I could not eat my meal properly because I had no room to move my arm. I asked politely to a crew to change my seat but they said it is full and gave me a cup of orange juice! How nice! I will discourage people to spend extra money on Emirates because you might not get the premium service you pay for!!"
יתרונות: "The variety of movies available on ICE"
חסרונות: "I hated the food. Emirates assumed everyone in Nigeria eats Eba which is absolutely wrong. The hostesses were not friendly as well."
יתרונות: "The crew could not tell if the meal. Is nut free. Management should make sure crew know ingredients of meals. Or caterers should specify to aireline and crew members of meals contents."
על אף שהגעתי בזמן לא העלו אותי על הטיסה
הבידוק בעליה למטוס מסורבל.עומדים הרבה זמן בתור אחד על השני. יש מלא מקום בשדה למה לא לעשות את זה בשטח רחב יותר, מסודר יותר ושיהיה נח לאנשים. הצוות לא מקפיד להגיד לאנשים לשים מסיכות.
יתרונות: "All was great."
חסרונות: "The airline has so many people from far away places waiting too long for their next connections"
יתרונות: "Crew was good but could be better...timeing was very good."
חסרונות: "Food, entertainment"
יתרונות: "The Turkish Airline crew are treat you as guests not as customers."
יתרונות: "It was a true Turkish Airlines experience! Awesome as always!"
יתרונות: "The service"
חסרונות: "No entertainment. Late boarding."
יתרונות: "I have flown Turkish Air many times since 2010, and used to like the airline. Not so much anymore. I would say their entertainment center and food are pretty good."
חסרונות: "They used to have an affordable Economy Premium option, now all they have are seats made for someone 5’5” 150 pounds. Anyone over 6’ can and will suffer greatly. I’m 6’4” and fly many of their 12 hour flights from LAX to Istanbul and have to sit sideways, until my back aches so bad I have to turn. They also keep their planes unbearably hot, which I have no idea why, making the trip in that cramped seat horrible. Their in between meals snacks consist of cheese sandwiches, and the attendants never come around with drinks or snacks. I also fly Singapore Air and Emirates and their service is subperb!"
יתרונות: "Cost of seat."
יתרונות: "Boarding couldn’t be easier. The crew is very attentive and nice!"
חסרונות: "The crew on board was aloof, and somewhat rude. I was traveling with my 87 yr old mother and they did little to help, especially when we needed the restroom but they had the aisle blocked for most of the time, serving food. There was no way to get around to access the bathroom and the crew turned us away from the only available bathroom in the front. Really?! Not impressed at all. Also the flt was 30 minutes late making our connection tight. One of the young, gorgeous stewardesses was rude and dismissive of me when I asked about it."
יתרונות: "Unlimited booze. Tons of movies. Classy airline"
חסרונות: "customer service needs upgrading"
יתרונות: "I liked the new airplane and the comfortable seats."
חסרונות: "The Turkish Airlines crew, on-board staff at Tel Aviv made no attempt to help get my wheelchair-bound husband on the plane in a respectful manner. We received confirmation that the wheelchair will be at the gate in Istanbul - but it was sent through to Houston, leaving my husband without a wheelchair during our layover in Istanbul."
יתרונות: "Great service"
חסרונות: "No room"
יתרונות: "Free meal and drinkd"
חסרונות: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
חסרונות: "Customer service"
חסרונות: "Nothing beat"
יתרונות: "Will never use kayak again"
יתרונות: "great entertainment, pretty comfortable, good service"
חסרונות: "a little bit of a delay"
יתרונות: "Superb entertainment system"
חסרונות: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
יתרונות: "Good schedules, short wait, nice and helpful personnel, on time, nice plane, bathrooms, good food"
חסרונות: "No air in cabin"
חסרונות: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
יתרונות: "Short flight-everything fine. Great plane."
חסרונות: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."
יתרונות: "I was upgraded to buisnes class :)"
חסרונות: "Every thing was ok"
יתרונות: "Entertainment and food was good."
חסרונות: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
יתרונות: "I have been travelling on the Turkish airline since years and it is definitely the best"
יתרונות: "Excellent customer service"
יתרונות: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
חסרונות: "שום דבר"
יתרונות: "The service was good"
חסרונות: "Didn't like the airplane. Bit old. Too long till boarding."
יתרונות: "good job rushing us to the correct gate"
יתרונות: "friendly crew and superior service"
יתרונות: "Add good airline to Atlanta to eu"
יתרונות: "Once on the plane everything was fine."
חסרונות: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."
יתרונות: "Smooth flight"
חסרונות: "flight canceled , i flew diff, airlines"
יתרונות: "Great entertainment and food."
חסרונות: "Boarding was very long."
יתרונות: "Good service"
חסרונות: "They need better movies and music"
יתרונות: "Food was good. Flight was fast. On time."
חסרונות: "There was no entertainment on the first flight at all. Seats are very cramped"
יתרונות: "Pleasant crew, great quality service, good food."
חסרונות: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
יתרונות: "It was a quick 2-hour flight with a delicious meal."
חסרונות: "I sat in the only seat that didn't have a working personal entertainment system."
יתרונות: "Crew was very nice"
יתרונות: "everything was good and don rhith"
יתרונות: "Everything was perfect during the flight."
יתרונות: "I didn't eat the food because I have dietary restrictions but it looked decent."
יתרונות: "I love the touchdown, of the smoothest ive experienced. It was a long journey but a comfy one. Great job turkish airlines."
יתרונות: "Movies crew"
חסרונות: "All was good"
I liked the service of the crew and the chk in staff. Crew should insist on putting the mask for the passengers.
Can fly Airbus A380 from AUH to Chicago instead of Airbus A350. Emirates fly bigger flights from Chennai to Dubai and Dubai to Chicago will choose Emirates next time
Crew was friendly and attentive. Everything was good.
everything was good except the immigration process at Abu Dhabi. There were not instructions on where to go. The assigned gate was closed and there was no place to rest. The immigration queue was long and it took 2 hours to get to the immigration officer. Horrible experience.
חסרונות: "1- To present more than 2 choices of meals, either the main meals or snacks, like Kuwait"
יתרונות: "Business Class Seats were comfortable"
יתרונות: "Great seat and staff."
חסרונות: "It was great!"
יתרונות: "Good seating space, good service"
יתרונות: "is nice flay"
חסרונות: "they are ok"
יתרונות: "Everything good"
חסרונות: "Nothing really"
יתרונות: "Very well organized and efficient. Very friendly staff. Great service."
חסרונות: "I paid for internet which constantly disconnected. Waste of money."
יתרונות: "Used their larger A380 plane Good boarding and inflight service"
חסרונות: "Very old aircraft"
חסרונות: "Flight was hot ac not working enough food was horrible."
יתרונות: "Good flight, punctual. A330 seating layout is great. Please keep using these planes."
יתרונות: "I like the food they are giving and crew are polite."
חסרונות: "Delay of 2 hours in taking g off. We were all about n the plane. Not enough explanation given for this"
יתרונות: "My seat had a problem initially it was not reclining once they fixed that later the seat got deflated. It became unbearable to seat. The crew tried fixing it for about 30 mins and they then they changed my seat. Ideally I would want refund for the flight as my experience was extremely bad"
חסרונות: "Crew was not at curtious they were busy among themselves. It would take them long to respond to the call."
חסרונות: "For US bound flights, emigration and custom check is done in Abu Dhabi. So our luggage should have been checked to the final destination Kalamazoo."
חסרונות: "Same food both time! All mixed! No one passes water or pick up trash"
יתרונות: "Entertainment system and flight condition"
חסרונות: "Rude on board female staff . Not one believed in smiling or using the word please. They all wanted to control the passengers with needless commands and orders"
חסרונות: "Flight delay with no reason for two hours which made me cancel another flight and wait for another five hours in transit and pay a huge amount of money to reschedule flight. Medicore plane on a long flight of seven hours from abu dhabi to kuala lampur. Cabin crew not helping. Bad toilets."
חסרונות: "The seats never recline. All the 4 leg seats had reclining ossue"
חסרונות: "Business class seat not very comfortable when in flat position. Chaotic boarding and very slow check in."
יתרונות: "I was very pleased with this airline. Will try to fly with Etihad again if the opportunity presents itself"
יתרונות: "Airplane was comfortable and entertainment system very good"
חסרונות: "I spent 15 minutes on the phone to Abu Dhabi at my own expense (international rates, no free phone number) 3 days prior to this flight to order a vegetarian meal. The phone consultant assured me she'd ordered it. However onboard the flight attendants said it had not been ordered and even accused me of not phoning up. I almost had to get out my skype phone records to prove I had tried to order the meal. One flight attendant said he would order it for the next leg of my flight, but when i got on that flight it showed he had not ordered it. I had tried to order this meal 5 times via the etihad website and it did not work. I also added my frequent flyer number which showed as going through, but it did not register (a fact i only found out after the flight). Also felt uncomfortable with the fact the safety video was only half translated into English. Arab speakers had a travel prayer said, English speakers did not get the prayer."
יתרונות: "Warm crew"
חסרונות: "Some crew were mean"
חסרונות: "Very cramped plane (for a 787 Dreamliner)... though I am a bigger fellow, it must be said. The window seat was almost unbearable."
יתרונות: "The service and comfort!"
יתרונות: "Immigration at Dubai saved some time."
חסרונות: "Food was not good."
יתרונות: "A wide variety of entertainment available on board"
חסרונות: "The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."
יתרונות: "Service. Crew was nice and always with a smile. Great takeoff and landing very smooth. Flight on time."
חסרונות: "Not much"
יתרונות: "Leg room"
חסרונות: "Boarding was chaotic Crew wss average in service"
יתרונות: "Easy transfer immigration and security check"
יתרונות: "On time. Plane was clean. Security clearance was good."
חסרונות: "Food quality and quantity dropped to zero. Not enough. Should be allowed to bring own food on long haul flight because they keep you hungry. Specially diabetic patient be care full traveling with them."
יתרונות: "Good in-flight service. professional crew."
חסרונות: "Extremely strict on carry-on baggage weight policy. I wish I knew about this policy before going to the airport. Ended up paying $110 more, having to move stuff from my carry on bags to checked in luggage."
יתרונות: "Services n hospitality"
חסרונות: "Washroom maintenance can be better."
יתרונות: "Left and arrived on time."
חסרונות: "Seats too cramped. No jetway in Abu Dhabi."
יתרונות: "Food was alright, and they got my special requirement wrong at first, but then linda fixed it. The flight going to India was much better. Excellent airline thou."
יתרונות: "Beatfull girls"
חסרונות: "The flight is a 777 or 787. This is the flight has cramped up legroom in economy. It's a 17 hour flight and the aircraft is not comfortable at all in economy. The food is a hot or a miss. They have 3 items on the menu but chances are by the time they get to you they run out of the non veg options and you are stuck eating dal and pulav. Flight attendants on the flight were okay, not super helpful if you are traveling in economy"
יתרונות: "The crew was wonderful, as was the food and the aircraft itself. No complaints."
חסרונות: "I wish there had been more movie options."
יתרונות: "The boarding process was seamless"
חסרונות: "The fact that my screen did not work and i could not sleep on the flight. It was very painful and nothing was done"
יתרונות: "The staff as helpful and attentive"
יתרונות: "Business Class is amazing! From the time you step on board the staff is helpful, courteous, and provide excellent service. The private seats were comfortable, food was good, and overal this was a great flight!"
חסרונות: "I didn't like they seperated me and my friend with different seat assignments."
יתרונות: "Hindu veg meal- Instead of giving routine food for lunch/dinner they can change menu for lunch/dinner.otherwise it's ok"
חסרונות: "I do not like having to take a bus to and fro the terminal in Abu Dhabi. Especially when the connections are short."