Stop charging for entertainment!!
Sevices was not that good, not much comfortable seats.
It was an okay experience. It felt like crew were doing their jobs, rather than treating the passengers as customers. Food was just average. nothing special which will influence me to prefer emirates to other airlines. Thankfully no delays. Folks at Greece airport were nice to deal with.
חסרונות: "As usual best of the best"
יתרונות: "The crew was helpful. Flights were on time."
חסרונות: "The transfer in Dubai was to be made in 75 minutes to another terminal where the inter-terminal bus only comes every 40 minutes. Almost lost my connecting flight. Also, the seat on the FRA - YYZ leg was 23A. Couldn’t be reclined and had no leg space. Painful!"
חסרונות: "You are a wonderful service"
חסרונות: "too many little children"
יתרונות: "Amazing crew. Seat upgraded to business class. Superb service and comfort!"
יתרונות: "super comfortable. Food is not very tasty , could be better."
חסרונות: "Food in business class is not very tasty , could be better."
יתרונות: "Flight crew were excellent."
חסרונות: "Staff service was not good"
יתרונות: "Brilliant service from start to finish"
יתרונות: "nothing out of ordinary"
חסרונות: "The aircraft has no or little serviceable inflight entertainment. The food offered on board is really bad. Any additional water has to be paid for"
יתרונות: "Good aircraft. A 380"
חסרונות: "People carried a lot of hand luggage and the overhead bins were crammed"
יתרונות: "The only good thing was the entertainment"
חסרונות: "I paid extra to have an exit row for this long flight. Just before taxiing a man moved seats into the exit row seat next to me (not paying for it like I had) and was intrusive and sprawling out over into my space the entire very long flight. I am extremely unhappy about this and the willingness to allow him to move seats that I had to pay extra for and then left me zero comfort on the flight."
חסרונות: "Boarding from connecting flight was manic, gate closing as we arrived only to then sit on the plane for about 40 mins before it moved. Extra leg room seats at extra cost are near toilets and watching the comings and goings from there is not pleasant. Staff ok but nothing special, left waiting with forms for lost luggage, little explanation. Plane decor looks tired, seats narrow. Luggage lost. Know why I like to fly Thai airways"
יתרונות: "Flight attendants were very friendly and helpful."
יתרונות: "Crew, food, service"
חסרונות: "No respect from other passengers, lots of kicking seats, pulling on seats, babies crying. I will not take an Emirates flight from Dubai to Chicago again. I will choose another airline."
חסרונות: "Over charged for bags paid $326.00 for one extra bag I call Airline in Dubai they said you have been over charged"
חסרונות: "I payed for emirates not fly Dubai which was low budget flight. They charged me for a coffee on the plane... not something I would expect after paying 1400 for my tickets. And no where did it say fly Dubai on my tickets, I would have gone with other alternatives if I knew like Turkish. So last time I use kayak and will not be recommending it as well. This a rating for my whole trip to kathmandu not just Dubai to Kathmandu."
חסרונות: "Worse food Old flight Late boarding"
חסרונות: "high price and long waiting time"
חסרונות: "I specifically booked my flight with emirates as I prefer their service,food,staff,seating and entertainment and was instead told once I arrived at Auckland airport that we were instead flying with qantas . Not impressed that we received no email or contact to inform us of this beforehand . The service itself from qantas was not bad but again some sort of notice would have been nice ."
יתרונות: "The food, crew and comfort were as good as can be on a 14 hour flight."
יתרונות: "Hard working, friendly, and effective team. Your customer care is matchless!"
חסרונות: "I only have one objection. The crew lost control of restroom cleanliness toward the end of the flight. I know this is a challenge on a long flight, but your crews normally do better."
יתרונות: "I loved everything from the food, the crew, the in flight entertainment."
חסרונות: "I think this is hard to fix which is the comfort level. I was not avale to sleep well as the seats were a bit stiff. But it still one of the better seats I have been on for a long flight."
יתרונות: "Good inflight entertainment"
חסרונות: "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"
חסרונות: "They recently started charging unnecessary excess fees for overweight. I traveled from Seattle to Hyderabad via Dubai. I carried my cabin bag from Seattle with weight of 9kgs and purchased few duty free items of 2kgs(2 liquor bottles and1 dates box). They have asked me to pay $150 for excess weight. One passenger traveled from Houston with a bag of 11kgs. Items include 1 laptop documents and tablet. She didn't shop in Dubai. She was allowed in Houston but was charged $100 in Dubai for same weight."
יתרונות: "Seat was really comfortable and leg room was excellent. In flight entertainment will keep you busy."
חסרונות: "Nothing. Emirates are the best!"
יתרונות: "Great legroom good food and lots of entertainment. The little comfort packs they give you are awesome as well!"
חסרונות: "Everything was great!"
יתרונות: "Overall experiance."
יתרונות: "I loved the idea that i was considered for an upgrade it felt special and i thank the staff and the airlines for being so considerate and kind."
חסרונות: "Honestly, i cannot think of anything specific except that it was very chilly inside the business class."
חסרונות: "There were not proper announcements for delay of flight. Flight moved from gate while overheads bins doors were still open, lots of passengers were still standing, walking in the aisles. Even though I told Steward not to wake me for the meals but still I was woken up 3 times for two serving of meals."
יתרונות: "Crew were efficient and moved things through"
חסרונות: "Food could be improved as was movie selections"
חסרונות: "Delays Always frustrating"
חסרונות: "I am vegetarian , I was not provided with vegetarian food and told that vegetarian food was over and I have to choose bet chicken or fish . I dint eat anything for 14 hours and then ate food again in abu dabi flight ."
יתרונות: "Great service; wonderful crew; best food & entertainment!"
יתרונות: "This was a short flight, but still they served coffee, tea, and food. Amazing."
חסרונות: "Not much to say. All was fine on such a short leg of the trip"
חסרונות: "Thy did not hv service on demand in First Class. So had lunch at 10.30 am"
חסרונות: "THe Entertainment system did not work. which meant no tv, info or seat adjustment. this was in First Class. horrible"
יתרונות: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
חסרונות: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
יתרונות: "Flight was delayed for 24 hours and when it got to Dubai we were told the flight is full to Beirut and will have to wait till the next day. Very bad experience!!'"
חסרונות: "The crew was very impolite."
יתרונות: "Nothing much to complain about"
חסרונות: "Shuttters always closed"
יתרונות: "Food and service are excellent"
יתרונות: "Treated superbly!"
חסרונות: "Absolutely nothing."
על אף שהגעתי בזמן לא העלו אותי על הטיסה
הבידוק בעליה למטוס מסורבל.עומדים הרבה זמן בתור אחד על השני. יש מלא מקום בשדה למה לא לעשות את זה בשטח רחב יותר, מסודר יותר ושיהיה נח לאנשים. הצוות לא מקפיד להגיד לאנשים לשים מסיכות.
חסרונות: "The TV wasn't working and the crew I asked for help didn't do anything about it"
חסרונות: "No Free WiFi in the airport, and the salad on the plane was taste-less. There was not entertainment device on the plane."
יתרונות: "Service ,food"
חסרונות: "Boarding take long time"
יתרונות: "MUCH SPACE WITH ALMOST EMPTY AIRCRAFT ."
יתרונות: "Good service good food and entertainment system worked well."
חסרונות: "They need to update the airplanes."
יתרונות: "Great service , great planes"
חסרונות: "All was great"
יתרונות: "I would recommend Turkish Airlines to anyone. Excellent food and personnel"
יתרונות: "Service great."
חסרונות: "Seats were three across very cramped and uncomfortable."
חסרונות: "Movies didn't work well"
יתרונות: "The landing."
חסרונות: "My special meal had been canceled."
חסרונות: "seats were definitely narrow"
חסרונות: "Leg space on this flight was less compared to other flights I had with TK."
יתרונות: "great vegetarian food"
חסרונות: "very short time layover between arrival and departure in istanbul by time we departed the plane which landed on time at 12.30 we got on bus that got top terminal at 12.45 and ran crazy fast to get to boarding for flight leaving 13.25. flight that close together are very stressful and unreliable"
יתרונות: "wonderful staff."
חסרונות: "there was a delay we were not told about, we left an hour late, but we're not told anything, this is problematic as you pass through a second round of security to sit by the gate and can't even go to the rest room with out repeating the check. the landing was very rough but no ones falt"
יתרונות: "Food good movie selections and Nice staff"
חסרונות: "Seats too close"
יתרונות: "The quality of their team"
חסרונות: "Crew was ok"
יתרונות: "Food and drinks,"
חסרונות: "No USB outlets."
חסרונות: "There was no personal monitor to watch movies during the flight"
יתרונות: "good entertainment system good legroom new airplane"
חסרונות: "lowered the food standards compared to previous flights flight was late"
חסרונות: "Again the take off was late in 45 min. Leg room could be better. Was very tight for my hight, 185 cm."
חסרונות: "Gate change not announced and when we asked at the desk, we were told "we are not the information booth!" Then it was a 90 minute wait to get through security."
חסרונות: "seats in economy far too close together ... nose to back of seat in front of me about 9 inches. when seat back was back."
חסרונות: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
יתרונות: "Overall it was a smooth flight except for few minor issues."
חסרונות: "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."
יתרונות: "That the plane didn't crash."
חסרונות: "The seats were dirty and there was no entertainment system. In 2017 this is unacceptable."
חסרונות: "to hot, very hot!!!"
חסרונות: "The company lost my baggage"
חסרונות: "TV did not work. Crew said there are a lot of broken TVs and there is nothing they can do."
יתרונות: "Quick and nice"
יתרונות: "Comfortable seat, quick boarding and deplaning"
חסרונות: "No in seat entertainment, bad food"
יתרונות: "Good food. Wide choice of beverages. Entertainment. Flight is only 1h 45min Departure on time."
יתרונות: "the food is great, very good multimedia system"
יתרונות: "Crew were very nice and professional."
חסרונות: "The flight from Istanbul to TLV was scary. The Pilot hit the brakes half in the middle of the take off due to a "technical error". It was very scary, even the flight attendant was in panic. Plus, the food was uneatable. Hope to never fly with Turkish Air again."
יתרונות: "Aside from the crew and their patience, nothing"
חסרונות: "Everything aside from the crew"
יתרונות: "the crew was nice"
חסרונות: "the entertaiment was very poor..there wasn't at all audio - music or whatever the landing was harsh the boarding was late"
יתרונות: "Excellent and cooperative staff. It was a smooth flight."
חסרונות: "My Luggage did not make it, I don't have any information about it :) Lot of people did not get their Luggage"
חסרונות: "There e was NO Turkish air representative on the ground upon arrival. We needed a wheel chair the it was not arranged."
חסרונות: "Connecting flight did not have my luggage from previous flight."
Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
same as from LUX … professional, nice.
They canceled our flights that went on anyway.
Dreamliner was comfortable and entertainment system good
Great flight Will go again!
יתרונות: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
חסרונות: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
יתרונות: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
חסרונות: "Very nice crew and great food"
חסרונות: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
יתרונות: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
חסרונות: "I flew economy and all was good and appropriate to the level."
יתרונות: "The crew was professional & friendly"
חסרונות: "Food was terrible honestly, entertainment system didn't work on 1st flight."
חסרונות: "When its rain we shouldn’t walk to the air plain"
יתרונות: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
יתרונות: "The crew."
חסרונות: "The time between flights."
חסרונות: "Everything was OK"
יתרונות: "Food was great, enjoyed watching videos, staff very profession and friendly."
חסרונות: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
יתרונות: "The crew were excellent and seats were comfy."
חסרונות: "Headphones for the entertainment centre.could have been better. Sound quality not great."
יתרונות: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
חסרונות: "Food quality was not so good."
יתרונות: "No delay and nice staff"
יתרונות: "the drinks"
חסרונות: "seat reservation. having to pay for luggage...."
יתרונות: "Crew was very engaging and service was good."
חסרונות: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
יתרונות: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
חסרונות: "The earphones could have worked!"
יתרונות: "Crew was nice and efficient"
חסרונות: "Economy seats don’t recline enough."
יתרונות: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
חסרונות: "tough to sit on a plane for 9.5 hours"
יתרונות: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
חסרונות: "Except for the man next to me - great!"
יתרונות: "Shirt flight but well catered, boarding was efficient and quick."
חסרונות: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
יתרונות: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
חסרונות: "Nothing to say"
יתרונות: "Easy to board and easy flight."
יתרונות: "Food was excellent, service from staff was friendly, and entertainment options were great."
חסרונות: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
חסרונות: "We did not get two of baggage at the destination."
חסרונות: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
יתרונות: "Friendly staff"
חסרונות: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
יתרונות: "Seats were comfortable"
חסרונות: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
יתרונות: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
יתרונות: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
חסרונות: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
חסרונות: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
יתרונות: "That we didn’t crash"
חסרונות: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
חסרונות: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
יתרונות: "Timing & efficiency. Good food though only a sandwich."
חסרונות: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
חסרונות: "Long stop over at Schiphol. Too Long!!!!"
יתרונות: "Catering is ok"
חסרונות: "Seats comfort really old school"
חסרונות: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
יתרונות: "I was upgraded to Buisness so, no complaints"
חסרונות: "No Marlboro light cigarettes on the duty free shopping cart"
חסרונות: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
יתרונות: "Crew was friendly, and the food was better than the usual KLM fare."
חסרונות: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
יתרונות: "Night flight so no entertainment allowed sleeping"
חסרונות: "Kosher food could be improved"
יתרונות: "Crew was excellent"
חסרונות: "Economy was very tight! Seats were uncomfortable"
Wow, where do I start. Flight departure was changed due to late arrival of incoming flight, no communication from airline about it, just happened to check it during the day. Contacted the airline who said to arrive as normal, checkin staff advised we could have arrived later. Boarding was chaotic as they boarded economy and priority passengers at the same time… that’s not how it’s supposed to work. The plane was so old, the entertainment system looked like 15 years old, as did the bathrooms. I read online that Etihad had said they were retiring these in 2020… clearly the pandemic has impacted Etihad as they aren’t what they were when I travelled with them in 2019
Clean neat and excellent service
חסרונות: "In food and comfort"
חסרונות: "Boarding was very poorly managed. Did not board using zones and kept standing for up to 30-40 mins on the aero bridge."
יתרונות: "The crew was sufficient and polite. Seats are average. Food was extremely limited. Underwhelmed but, frankly, exhausted with the process of trying to get out."
חסרונות: "Communication of flight departure time was not provided causing us to miss our flight and requiring over 2 hours on a cell call to Bangladesh to book a 24 hr delay which was further confused by computer glitches. Poor customer service at the flight checkin desk in Kathmandu who are, apparently, limited in what they can assist with."
יתרונות: "crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good."
חסרונות: "wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride."
יתרונות: "Kinda odd flying backwards...."
חסרונות: "Onboard entertaiment and food was just awful. UAE's version of Ryanair."
חסרונות: "Respect human and fix the air conditioning"
יתרונות: "Good service"
חסרונות: "The airline staff Abu Dhabi were very unhelpful. They have our seats away to other people. Then they lost our bags. Horrible experience. Would never fly them again!"
יתרונות: "Good aircraft"
חסרונות: "Check in could not be done earlier and was not enabled and helpdesk did not help. Seats kept changing till the last moment"
יתרונות: "Well, it got me from Point A to Point B I guess"
חסרונות: "You cannot book seats in advance which is fine but one would expect that if you have 3 seats on one reservation, you would at least be seated together - nope 3 window seats all over the plane. Boarding was delayed for no reason. Bags took (no exaggeration) about 1.5 hours to come. And it is a hot mess with no carts"
חסרונות: "We lost an item and while we are in airport waiting for next flight even though we know it would have got recovered by airport staff there is no way of getting it back unless we download a form online , print , fill the form and sign , scan and send it in email to lost and found team. This is unlikely and complex process for anyone while in airport to get access to print, scan etc. we wish this was more simpler process Cabin was too cold and staff deny bluntly to make any adjustment saying some other set of passengers complained that cabin is warm.. I have not seen anyone who could sit around with out blanket on them and we had to get double blankets and wrap ourselves in there"
יתרונות: "Not applicable"
חסרונות: "Lack of ability to cancel"
חסרונות: "Breakfast quality was not good .In breakfast they gave vegetarian food .Flight departed late by one hour ."
יתרונות: "Comfo seat"
חסרונות: "Too ismail for the seat"
יתרונות: "the nice crew- the relative speed of boardinf"
חסרונות: "compared with Emirates, the movies/Tv choices are very limited and in addition, only available -after take off and stop being available 30 min before landing. very disaappointing compared with emirates when we can start watching content from the minute we are on the plane until the very last minute. also, the plane had very limited space dedicated to stretch legs compared to other A380 from other companies."
יתרונות: "Passengers were not clean and sweating"
יתרונות: "I'd never flown Etihad before and had a 13 hour flight followed by a 5 hour flight with them so I went in with fingers crossed for a good experience. My flight from JFK to Abu Dhabi was on an A380 and it was a spectacular plane. The crew was amazing the entertainment selection was great, the bathrooms were clean - it was a great experience."
חסרונות: "I have no complaints other than it would have been nice to be able to go online and have a look at my seating & have the option to change my seat. Fortunately I didn't need to change my seat but it would be nice to have the option to at least look."
יתרונות: "To be honest, the plane, crew, airport... everything was overall pretty nice."
חסרונות: "My checked luggage got delayed for this first trip, and I had to wait three hours at the airport security."
יתרונות: "timeliness, in-flight entertainment, food"
חסרונות: "The food was not good and our flight attendant was not attentive. He didn’t make the people in front of us put their seats back up for landing. There were no blankets when we requested one."
יתרונות: "All the crew was grate very kind they help every one on the plain"
חסרונות: "the food was not to good i do not like it you need batter kinds"
חסרונות: "Crew was not as attentive as Emirates Airlines."
יתרונות: "Good food, comfort, boarding"
חסרונות: "Flight crew not very polite."
יתרונות: "Window seat for solo business traveler is nice; private. Crew were very attentive; and supportive when discovered a friend was booked in business on the same flight."
חסרונות: "Etihad no longer providing pajamas to change into for long haul flights when you'll inevitably be sleeping. There's no bedding provided to make the hard seats more comfortable for sleeping. Need more storage for personal items."
חסרונות: "Food is not good, poor quality."
חסרונות: "The ground staff at Dallas were extremely rude. Made an old woman cry. Did not use common sense to check in people. They were weighing even obvious very small back packs that were obviously less than 3 lbs. talked to people in a rude manner and were not very helpful. I flew more 15 times in the last years. By far the worst experience. Flew emirates. Delta. Klm France airways. British airways. Even kenya airways. American and united. By far the worst experience. Service service"
יתרונות: "The staff was very friendly and the food is very good."
חסרונות: "The seats were very marrow and crammed"
יתרונות: "Very professional and accommodating crew on board. The Abu Dhabi lounge was large and looked very beautiful with it's appointments, but it was also packed with people (late time of day, I know), noisy with men pacing around shouting on their cell phone headsets, and I wasn't aware of the many services they had like the spa, no one informed me when I checked in. I understand this airport has a lot of business and first class travelers from all countries, but they need to better organize the lounge into designated "quiet areas" for people like me where cell phone use isn't permitted, family areas, where the kids can run around screaming unimpeded like they were, and also direct newcomers into areas where there are less passengers so you can find a place to sit & grab food without wandering around this cavernous place looking for a place of respite"
חסרונות: "The experience of transferring through the Abu Dhabi airport was a little hellish--very hot (I know it's the ME in summer), long lines, I was patted down in a cabin by a security office because of the underwires in my bra, which I was cool with, but my carry on luggage was kept outside the cabin area with my passport and money with people swarming through in lines. Not cool. I've probably never had an international transport experience like this, outside of Cuba where they pulled me aside and interrogated me by agents even though I had a visa and had documentation I was presenting at an education conference at the government state hotel, (and I'm Panamanian American, I speak Spanish, maybe that's why they though I was a scientist/spy). This airport definitely needs more basic staff and better organization. But I'd have to say this wasn't any worse-- other than the heat--- of any US or European transfer experience I've had in the last 10 years. Lounge staff in Abu Dhabi were kind of jerks compared to other airports, they were very stand offish (like they couldn't be bothered to help you, or maybe it was my Canadian/American accent)."
חסרונות: "The seats on the 777-333 model in economy class are the WORST I have ever experienced. Extensive neck and back paid from cramped and poorly designed seats. You are going to start losing passengers, including this one who will switch airlines. A glass of wine was so cheap and acidic I found myself running to the bathroom within 15 minutes. The food was horrible. Goodbye Etihad--I can do better."
יתרונות: "staff were very courteous and attentive"
יתרונות: "Check in in Frankfurt. Black lady. Extremely helpful. Went out of her way. This is the people you need in the front line."
חסרונות: "Terribly old planes. Bad or non existent cabin service. Food not acceptable. Plastic noodle bowls with hot water. !?? Really!!"
יתרונות: "Everything. Very accommodating."
חסרונות: "Faulty Seats. Had to change seats thrice. luckily, the flight was not that full. Seats were not reclining at all."
יתרונות: "Everything was good."
יתרונות: "Service is excellent, seats are comfortable, food is tasty and the entertainment system is top class. To add to all of this the Crew is really friendly and helpful."
יתרונות: "As above"
חסרונות: "In adequate leg room Too strict on luggage weight Crew members were good but need more training to / initiate provide better service that international travelers deserve. Selection of food choices poor and time in between food / beverage services were too long"
חסרונות: "Touch genital no good food rude air hostess and staff"
חסרונות: "I called eitahd, very nice man told me they will arrange hotel but when we reached there they kept lingarinf ro provide hotel and at last they took us to co seleepibg area which was so horrible"
יתרונות: "The service was spectacular to begin with. It was consistent, frequent and ultimately satisfying. It was a very comfortable ride with enough space for a broad guy like me. What I love most is their selection of entertainment. I have to say that in the 16-17 hours I flew with them (which I just came home from) I never felt claustrophobic, uncomfortable, or bored. I was in the middle seat. I love their flight progress and flight time. Their timing was very accurate. In fact, both flights landed earlier than expected."
חסרונות: "I didn't really dislike anything on the return trip. It was everything I expected and more"
יתרונות: "Bussiness class was excellent."
חסרונות: "Food was okay..."
יתרונות: "Fast track through passport control and customs and quick boarding. The crew made the long flight relaxing and comfortable."
חסרונות: "Dinner was great but breakfast was not as good."
יתרונות: "Ethihad is simply amazing. Best airways."
חסרונות: "I would have preferred A380 for the trip"
יתרונות: "Food and entertainment are the two things I like about his airlines"
חסרונות: "Comfort, economy class really sucks in this airline"
חסרונות: "Delayed departure, lost luggage"
יתרונות: "In general your services are greatly appreciated"
חסרונות: "Eliminate an acceptable two and a half hours delay in take off time due to catering planning issues."
יתרונות: "The crew was very good and very attentive!"
חסרונות: "The boarding process.... we had to change gates kind of last minute and from there on it was a bit chaotic ... we boarded via buses and then had to climb stairs to enter our airplane."
יתרונות: "Entertainment System, Crew"
חסרונות: "Washroom faucet didn't work so no one could wash their hands."
יתרונות: "the crew was extremely nice. i was mainly impressed by the many times they made the effort to serve water."
יתרונות: "the concept"
חסרונות: "the reality"
יתרונות: "The flight was so not packed. There were rows and rows of empty seats. I had a row to myself to sleep on, it was amazing."
חסרונות: "Food wasn't great. Especially breakfast"
יתרונות: "Getting off the plane!!!"
יתרונות: "crew was very helpful polite nice and welcoming"
חסרונות: "food was not fresh, hot meal was pretty terrible in both 2 flights"
יתרונות: "Flight was good, decent food and drink"
חסרונות: "the delay caused ua to miss connection and had to be rebooked"
יתרונות: "Air Canada's crew is very professionnal."
יתרונות: "Excellent fight.... comfortable and easy..."
חסרונות: "Crew where a bit slow... and the use of 4! Languages for announcement was annoying..."
יתרונות: "service is good"
חסרונות: "2 hour delay in takeoff caused our connecting flight to miss our bags. We barely made the flight."
יתרונות: "The crew were terrific, business class splendid, information readily available but not incessant."
חסרונות: "We left 90 minutes late: 30 minutes because Air Canada arrived in Shanghai late, then another hour because we'd missed our window. As a result, I missed my connection and had to spend the night in an airport hotel in Montreal (which Air Canada paid for). These things happen, and they were very professional and sympathetic about it, but under the circumstances I can't give it more than 3 stars overall."
חסרונות: "Sitting on the ground and missing a connection"
יתרונות: "Incredible plane!!"
חסרונות: "Bathrooms and seats need to be longer!"
יתרונות: "I love that I had a direct flight for my destination, from TLV to Pearson Int'l, at a decent price. This is usually hard to come by. The in flight entertainment options are very good. The online check-in process worked very well."
חסרונות: "The service on my original TLV-Pearson Flight (Dec 23rd am) was not great. The staff sat in the back gossiping the entire time and looked offended every time I came to ask a question or ask for something - they would get silent and just sit there, like I was interrupting an important conversation and so I even offered to get my own stuff. Ridiculous! What happened to customer service? The food is HORRIBLE! Worst food I have ever had on a flight, and I flew to 8 countries this last year, so that says a lot. I'd recommend only eating food you bring, or just starving yourself."
יתרונות: "Excellent and diverse film selection. I broadened my horizons watching documentaries on hacking, gun running, and on an Afghan refugee teen in Iran, a film about a black American teen in Germany, and a French drama."
חסרונות: "Most of the time economy class is uncomfortable because of the lack of foot room. So this time, for the long flight from China, I chose an exit row precisely for the extra leg space. However, there is no footrest at all , which as you're surely aware, is terribly uncomfortable when sitting for long periods, let along trying to sleep. Furthermore, the exit row seats are not provided a substitute for missing the usual back-of-the-seat pocket with magazines ; that means no spot to place books/papers/trash for the entire flight. Finally, I am 5'2 and petite, and was seated between two fairly slim men, and yet we were still all squeezed side to side. I had no elbow rest. I actually rested my head on one man's shoulder, once he was asleep, and hope he didn't notice. While this is unfortunately typical of economy class, it is not decent."
יתרונות: "The flight was good."
חסרונות: "I ordered a kosher meal, but they did not have it."
חסרונות: "Even though I reconfirmed my kosher food, it was not on the plane."
יתרונות: "Good food and entitemint"
חסרונות: "The crew was fine but not overly friendly or helpful. They got the job done. I know that your coach seats are fairly standard in the industry. I just find the leg room to be too tight for a long distance flight."
יתרונות: "Lovely crew."
חסרונות: "Coach seating on the 777 is tight for anyone with long legs over 6 feet tall."
חסרונות: "Leg room is HORRIBLE for a man 6 feet tall"
יתרונות: "The landing of the plane was good and one flight attendant was courteous. The movie options were pretty good. At least the wine was free."
חסרונות: "The check-in counter in DCA was AWFUL with only two people running and no kiosks working. They were rude and didn't listen to us either. When we got to the food part, it was disguisting. First of all, I am vegetarian but even if I ate meat, I wouldnt have eaten it. So I just ate bread for the 13 hour flight. Besides one flight attendant, the rest were rude, harsh and had a generally bad attitude. AIr Canada has BY FAR been the worst travel experience for me thus far. I guess you get what you pay for."
יתרונות: "Its entertainment"
חסרונות: "very uncomfortable coach seats and 4 hour delay in Vancouver airport"
חסרונות: "Left unattended in wheelchair at two stages"
יתרונות: "Great crew and service. Seats were comfortable for tall people."
חסרונות: "Delays for both international flights. Food made us sick."
חסרונות: "Although the air planes are newer, the seats are uncomfortably smaller which makes long distance flights very unpleasant."
יתרונות: "No protection from noise. Gave up watching movies."
חסרונות: "Better earphone"
חסרונות: "The variety of new movies was somewhat limited when compared to United."
יתרונות: "comfortable environment and quality service."
יתרונות: "The boarding was efficient."
חסרונות: "Seats weren't comfortable even with an empty seat beside me. Vegetarian meal was not good at all. The general pancake option was gone before it even got to where I was sitting and the omelette was old school flights.. Which in this case was really bad."
חסרונות: "I missed this flight due to my other flight being late."
חסרונות: "Some crew members were not always kind."
יתרונות: "Weather was nice so it was not due to weather. We had to stay in Toronto overnight."
יתרונות: "Did like the crew but didn't like the food at all.was really bad. It was cold very cold and the screen didn't work so I couldn't see the movies."
יתרונות: "Entertainment options"
חסרונות: "Coach is miserably small and the lights were dimmed far too late"
יתרונות: "bigger seats than most average asian airlines"
חסרונות: "service is poor. have been on both economy and busines class in air canada and you are treated very differently. the staff on economy treat you indifferently and have a little chip of their shoulder. the food is awful and most flights you have to pay for food, even for international flights, which is apparently against the law as they are obligated to serving food. i had to pay for a bowl of noodles - omg. essentially it is really about service. Dismal. It is noted they often win north american awards for their service. If anyone has flown american airlines - yes it may be the best of the worst. So if you have an option, skip it altogether. Try Cathay / Qatar / Singapore airlines wow!"
יתרונות: "787 atmospherics good - humidity, etc Decent price for this flight"
חסרונות: "Economy Cabin one of the most uncomfortable. Attendants were angry, short and disgruntled the entire flight."
יתרונות: "Very nice crew - something I have learned to appreciate over the years."
חסרונות: "Chairs were small and I was uncomfortable. Food wasn't good."
חסרונות: "Flight delayed for no good reason"
יתרונות: "On both legs of our flight to and from O'Hare to China, we had delays. The first was due to an ice storm in Toronto, where we changed planes, then the second due to compromised air space over the China Sea that Air Canada wisely chose to delay our flight rather than take a risk. The delays were handled professionally and pleasantly. It wasn't their fault. The agents and flight attendants were very attentive in trying to help us get our connecting flights, such as switching us to the front of the plane before landing so we could get off quickly. Alas, it didn't work, but they tried. Our checked bags came off quickly. I felt that we had more legroom on our AC flights than I have had recently on American aircrafts. Temperature was comfortable. We were regularly given water, drinks, and we had complementary meals with beer or wine. Food was pretty average, but the beverages were good. I would definitely fly with them again."
חסרונות: "Food was just okay."
יתרונות: "Same as stated above"
חסרונות: "My suitcase did not arrive with me."
יתרונות: "Boarding procedure for disabled was handled well. Wheelchair attendenents courteous."
חסרונות: "Seating much to dense. Bulkhead seating should be available on need basis only at no extra charge. Food was very mediocre and had a distinct processed flavor and consistency."
חסרונות: "Boarding in Shanghai was very unorganized. Business class passengers were mixed in with economy class when boarding!"
יתרונות: "Good value and on time performance"
חסרונות: "The dinner was dreadful but the breakfast was ok"
יתרונות: "The flight was on time, the crew was great and the free movies helped pass the time."
חסרונות: "We asked several times at the airport what meals would be served. No one knew. The Cabin attendants didn't get along well and it showed."