הטיסה הזולה ביותר | ₪1,540 |
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We are very disappointed and angry. We purchased tickets, we purchased preferred seats, we purchased a fast track service at the Abu Dhabi airport... all this to find out that because of your overbooking we were taken off the flight and sent to Turkish Airlines. This is not how a serious company treat passengers who paid the best of their money, including special payments that cost a lot of money. We are now expecting the return of all the money we paid as extras, the preferred seats and the express route service and serious compensation for the enormous heartache caused to us, including a major delay in arriving in Seoul, a delay that causes us to lose a trip we purchased in Korea. Waiting for a quick reply from you.
We are very disappointed and angry. We purchased tickets, we purchased preferred seats, we purchased a fast track service at the Abu Dhabi airport... all this to find out that because of your overbooking we were taken off the flight and sent to Turkish Airlines. This is not how a serious company treat passengers who paid the best of their money, including special payments that cost a lot of money. We are now expecting the return of all the money we paid as extras, the preferred seats and the express route service and serious compensation for the enormous heartache caused to us, including a major delay in arriving in Seoul, a delay that causes us to lose a trip we purchased in Korea. Waiting for a quick reply from you.
אנשי הצוות מילאו תפקידם ברמה טובה. הטיסה הייתה עם קונקשן והמעבר היה חלק למרות תור ארוך בהחתמת דרכונים. כשנחתנו בהמבורג הסתבר שהמזוודה אחת לא הגיעה. חיכינו לה זמן רב כי לופטהנזה לא עידכנו אותנו. פקידת הקבלה בדוכן הסבירה שלנוכח עודף משקל השאירו חלק מהמזוודות בישראל עד הטיסה הבאה. אחרי כן הגיע שלב התלאות שנמשך 52 שעות, יותר משתי יממות שבהן חיכינו, דאגנו, נאלצנו ללכת לקניות במקום לנפוש. לבסוף המזוודה הגיעה מטונפת מבחוץ אבל כול תכולתה נמצאת.
קצת יותר אכפתיות לאנשים שטסים 13 שעות יכול להיות נחמד. המטוס גדול עושה רושם שאמור להיות נוח אבל לא ממש
I paid quite a bit of money for the flight and I was very surprised when I got to the plane, transportation by bus and not directly through the sleeve, a plane of cheap flights and not like I'm used to on the company's flights...I dint order a low cost flight