On time, crew great, could not get boarding passes online was not able to access
Air France bumped us without notice due to overbook. All other flights were overbooked. Had to pay $400 for a train to Bordeaux. Luggage was never returned to us. Now in Bordeaux for a week without any of our belongings. Not sure the flights back to the US will be honored. Worse travel experience of my life.
I love love this airline. The crew was awesome; so friendly, professional, and playful. The seats were comfy & very clean. Great entertainment selection and the Complimentary wine was most appreciated! 3 thumbs up 👍🏽👍🏽👍🏽
What a great flight. Would do it again without question.
Flight was missed and now we have to catch one the next day
יתרונות: "Finnair is the best!"
יתרונות: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
חסרונות: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."
יתרונות: "Environmentally mindful with some packaging"
חסרונות: "There were no menu options for vegetarians on either meal. Several screens were not working, despite multiple reboot attempts."
חסרונות: "Boarding was delayed. Missed the connection flight."
יתרונות: "Good selection of movies. Cool flight data display."
חסרונות: "Seems colder than other flights I've had."
יתרונות: "Nice crew."
חסרונות: "Check in was extremely slow and we almost missed our flight. No explanation given and didn’t make sense because there wasn’t a long line. Then one piece of luggage did not make it onto our flight."
יתרונות: "Friendly crew. Food was nice."
יתרונות: "The flight and the crew was very nice, and the food was very good."
חסרונות: "Some phone people were very nice, some were not."
חסרונות: "Staff wasn’t helpful and gave false information"
חסרונות: "Plane was late taking off and almost missed my next connection. Due to landing late my luggage did not make it on make it on my flight. However the airline delivered to my place the following morning. It was not an inconvenience to me as the baggage was delivered in a timely fashion. Thank you Finnair!"
יתרונות: "Clean and comfortable seating"
חסרונות: "50 minutes delay. Food tasted funny like old leftovers."
יתרונות: "Very friendly and efficient service. Food on this flight was surprisingly good. All families traveling with children got gifts from the airline. Nice touch!"
חסרונות: "I flew economy class and my seat was not the best. I was in between two big guys. I suppose that was just bad luck."
יתרונות: "The stewardess was really sweet and funny! She was very accomodating even though there was high stress because the flight was late."
חסרונות: "The flight was 30 minutes late, which made it really hard on a few passengers, myself not included, who had transfers."
חסרונות: "Sellling snacks during the flight (to a captive clientele) makes the process noticibly less pleasant than in the days when Finnair (generously) provided snacks to everyone."
יתרונות: "They gave us a warm cloth to wash our hands and face at the beginning of the flight. There was a bottle of water there too. We were constantly offered various drinks, especially water. The staff was extremely friendly and each of the flight attendants spoke about 4 languages."
חסרונות: "The entertainment system wasn't the best I've seen as of late. It's not a big deal, but it would be nice if they updated it!"
חסרונות: "They lost my luggage at some point in the short journey."
חסרונות: "Seats were too closely spaced. Like a coffin. Will probably not fly Finnair unless the price is next to nothing."
יתרונות: "Friendly service, lots of movies, Marimekko design."
חסרונות: "Seats too close together front to back. If the person in front of you lies down the back of their seat is in your face."
יתרונות: "fast boarding"
חסרונות: "rude crew- the crew was impolite to all passengers."
יתרונות: "Sorry I like the price ...."
חסרונות: "There was no food the stewadress we're not so kind the did not give a over only after begging them and I do not like the flight time. I like the save try very much and this is important"
יתרונות: "Plenty of food to eat. Snacks and lunch"
חסרונות: "Being vegetarian I chose the pasta entree. It was good. It included a small salad. All other food was carbs- bread, crackers, a packaged dessert, ice cream, pizza, muffin. ( The pizza was good the muffin was processed gross. ) I didn't eat all the items and still felt yucky from poor nutrition. A piece of fruit in place of muffin, dessert, crackers would help a lot."
חסרונות: "Food and drinks overpriced."
חסרונות: "There was no entertainment"
חסרונות: "I paid for an upgraded seat and after boarding other passengers were being moved to the same area that I had paid for an upgraded seat FOR FREE!"
חסרונות: "I missed my flight from Chicago to Paris. Because I purchased it through Kayak instead of directly through Finnair or American Airlines, their 'hands were tied' and they could not reroute nor reschedule me. Not only that, but because I was not on the flight to Paris, my returning flights were automatically cancelled. While this is probably included in the fine print etc., I find it ridiculous. There should be a better alternative for people who miss their flights than forcing them to pay a lump sum that is higher than the original ticket price in order to reschedule their ticket. Moral of the story: BE VERY CAREFUL WHEN YOU BUY THROUGH KAYAK OR SIMILAR AGENCIES, BECAUSE THE CUSTOMER SERVICE IS ATROCIOUS."
יתרונות: "could change to extra legroom on the day without extra charge"
חסרונות: "no individual entertainment console, and only certain seats had power outlets."
יתרונות: "Usually a 7 hours flight is a torture for me, but with their outstanding service I didn't notice how time flew by.The flight attendants were providing us with all necessary information about next connections."
יתרונות: "Having read horror stories online about booking with Kayak's partner Justfly, I was prepared for the worst (last-minute cancellations, partial refunds, all-around crummy service). Actually, my Finnair flight was great - it was operated by BA, so it was a nice new double-decker Airbus plane. It was maybe 3/4ths full, so I nearly had a row to myself - shoutout to the jerk who decided he was entitled to the aisle seat. The flight was smooth and easy and best of all, it cost a fraction of what the BA price for a one-way from SFO to LHR cost."
חסרונות: "The food on BA continues to be meh, but what most people don't realize is that ALL airline food is meh, because your tastebuds don't work properly 30k feet in the air (it's a scientific fact)."
יתרונות: "As always, BA did an excellent job with my evening flight from JFK to LHR. They were prompt, efficient and very helpful and although my flight was quite full, we left on time and had no issues in the air. I was very pleased with their service and especially as I paid such a low fare through Finn Air, I can't complain. This was a great option to utilise, rather than paying BA's more expensive fares. I would definitely go through this way again."
יתרונות: "Everything was good ,plane was on time,food was good for Airline food and was clean."
חסרונות: "The crew was pleasant but they needed to smile more . Other than that everything was good."
יתרונות: "Checking and boarding was lighting fast"
חסרונות: "There was a bit of a delay, which was due to weather and certainly not their fault. They kept us informed"
חסרונות: "Small uncomfortable airplane."
יתרונות: "For once the seats have enough space. Airlines think we are cattle and that they can pack as much as possible every airplane. For once I was glad to have a confortable experience."
חסרונות: "In-flight entertainment was not working. Made and 11hr flight seem light 20 hrs."
יתרונות: "Very friendly crew; easy boarding; lunch was tasty; pleasant trip overall."
יתרונות: "I am not sure why when i bought my ticket on kayak just fly was the company I had to deal with. They are extortionist. They should be deleted from your website."
חסרונות: "Tried to change my flight, line got disconnected, when I called back the fees went from 500 to 1100 - they couldn't justify why. I will never use kayak again if these kind of people is who I have to deal with coupled with awful customer service they hung up on me three times."
יתרונות: "The boarding process was expedient and the food was ok and standard for these flights."
חסרונות: "I travel at least 1 week a month either to Europe, South America or across the United States. The Airplaine was extremely old and looked like it was not refurbished at all since the 90's. Unlike basically every other airline (including airlines from the developing world) the plane did not have a personal entertainment system which is rather vexing considering the flight is so long. The decoration of the plane looked old and worn. The crew were more interested in getting the job done quickly than properly."
יתרונות: "I never took it because....."
חסרונות: "your customer service agent refused to help, and I had to fly to New York and take a different flight to London, and the whole thing cost me an extra $2900."
יתרונות: "We were booked in business class for no additional charge."
חסרונות: "The movies shown were black and white old films."
חסרונות: "This is 2016 and to have planes that don't have in seat screens for entertainment is ridiculous. This was over a 9 hour flight. Won't choose your airline again because of this."