חסרונות: "I was not aware that I flew in Narita and flew out of another airport."
חסרונות: "We did not make this flight and had to take the train instead"
יתרונות: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
חסרונות: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
יתרונות: "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
חסרונות: "Seats are cramped and small"
חסרונות: "Old man next to me couldn’t keep his arm on his side."
יתרונות: "Overall the flight met expectations for service, comfort and food."
חסרונות: "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
חסרונות: "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
חסרונות: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
יתרונות: "Even though the flight was around 45 min, still got a nice cup of consomme soup while I was working on the in-flight WiFi. Overall good for a short flight but basic interior with poor visibility of safety video on 787-9."
חסרונות: "Boarding is a bit chaotic. Only people at the front of the queue can see the correct places to stand, so many people were trying to push in the front of the queue because the signs weren't visible from some angles or from far away. Basically couldn't see the inflight safety videos from my seat (17K) because of the curvature of the overhead bins and positions of the few screens (no seat-back monitors)."
יתרונות: "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
יתרונות: "Excellent legroom. Very polite staff."
חסרונות: "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
יתרונות: "Food tasted great, flight attendants were super nice love the food holders under the seats to rest your feet"
חסרונות: "Nothing really to Complain about. Selection of movies could have been a little better but it’s a Japanese airline didn’t expect a lot of American Content"
חסרונות: "Nothing. It was perfect. Comfortable, cute stewards"
יתרונות: "crew and food was great"
חסרונות: "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"
יתרונות: "Service and crew were good, very kind and accommodating!"
חסרונות: "The layover at Narita airport was rather short to do some duty free shopping to bring home to U.S."
יתרונות: "Nice smile and service. Food is good as well"
חסרונות: "Arrived later than schedule"
יתרונות: "Aircraft menu and service"
חסרונות: "Aircraft seat pitch"
חסרונות: "See subject line"
יתרונות: "Outstanding customer service, I was especially impressed when the flight attendants would intermittently clean up the restrooms- something that definitely doesn't happen on US airlines. Good food as well."
חסרונות: "Again, would prefer a larger selection and more change with movie choices."
יתרונות: "Enjoyed the ANA service so much. The crew was so attentive and helpful. The floor was really wet under our seat and they got newspapers and blankets to keep our stuff dry and checked in on us several times. We felt very well taken care of. Enjoyed the documentaries on Japan and Okinawa!"
חסרונות: "We didn't know the meal schedule. We thought the half a sandwich at dinner time was dinner, but then a full meal came out a couple hours later. :) Nice surprise though!"
יתרונות: "I'm always in awe at how the crew operates, everything is tidy and the services are efficient and utmost hospitality. Look forward to flying with ANA again."
יתרונות: "Wonderful service"
חסרונות: "Food was on the very bland side"
יתרונות: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
חסרונות: "Flight was delayed by 30+ minutes which made me/many others late for any connecting flights."
יתרונות: "After flying domestic flights on US carriers, the idea of getting two meals and free drinks is almost shocking. Even more so when the food (though very Japanese) was quite good quality in economy. If you have to spend 10 hours or more crossing an ocean ANA is certainly a good bet, at least if you don't mind a bento box style meal."
יתרונות: "I loved flying Ana. I cannot stress enough how exemplary the service was and the overall comfort/experience was one of the best I've had. I am looking forward to flying with them again next year when I return to Japan."
יתרונות: "The meals were healthy Japanese meals with lots of vegetables"
יתרונות: "In-flight service, in-flight entertainment, environment temperature"
יתרונות: "Service was great, food was decent. Bumpy ride though, plane felt "old"."
חסרונות: "Everything was good. Only thing I could say is the plane felt outdated."
יתרונות: "My flight was really comfortable, thanks"
חסרונות: "The thing I didn't like it was when I was in Tokyo I stayed overnight I didn't know what I expected for first timer like me I wish they give me some kind of a voucher food, nothing big but I really like in Tokyo though thanks"
יתרונות: "I love this airline! The flight attendants are so polite and cute and the whole ride was a great experience."
חסרונות: "Our seats are much less comfortable with very little leg room. My daughter couldn't recline her seat."
יתרונות: "Flight spot on time."
חסרונות: "Can't think of a better thing"
יתרונות: "Flight crew was friendly, quick to respond to questions, and very helpful. I was able to switch seats even though the flight was full. The food was fine but the menu for the return flight looked better still."
חסרונות: "The flight was 100% full. I took a redeye flight hoping to sleep a bit on the plane but I ended up not sleeping much. I am happy to take ANA on my return flight, which is not redeye. Also I will be happy to fly ANA again, but I would not take a redeye flight on any airline unless I was in business or first class which I cannot reasonably afford at the moment."
יתרונות: "Crew was professional and charming"
חסרונות: "Nothing really, one of the best short haul flights in the world"
יתרונות: "The airline made sure my family sat together when I couldn't get seats together online. The food was waaaaaay better than the US carriers, and the service was impeccable. 5 stars for ANA all around!"
יתרונות: "Great service, excellent and curteous. Clean cabin"
חסרונות: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay"
יתרונות: "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
חסרונות: "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
יתרונות: "I appreciated the fact that mostly everyone is bilingual there. It helped tremendously because I don't know Japanese."
יתרונות: "Great service, I'd definitely fly again."
יתרונות: "As always, the Japanese customer service is wonderful - I have no complaints in that department!"
חסרונות: "The boarding process is pretty annoying....they do not board until minutes before the flight time and we still had to take a bus to the actual plane. We took off late (which, personally, at this point, I had just been on a 14 hour flight plus the 2 hours layover) - a delay just added to the exhaustion. Also, the plane was very old and very hot...even though it was only a one hour flight, it was very uncomfortable and outdated."
יתרונות: "Service was friendly and enjoyed the USB charger."
חסרונות: "Seats are just not designed for humans! Ergonomically there could be improvements. I also feel seats are too low."
יתרונות: "The service crew are excellent and very polite. Definitely like the new window feature."
יתרונות: "I liked that each seat had a foot rest. The food was very good you get a haaggen dazs ice cream during one of the meals. The food wasn't filling but that's to be expected so bring snacks if your own. The flight was smooth no issues and the flight attendants were very attentive. Had a tv with movies and the personal tv also had games like a game system."
חסרונות: "I disliked that the seating did not have its own personal air. At times I would get hot."
יתרונות: "I liked the food and the personal television you get. You can play video games on it which was cool."
חסרונות: "The wifi cost $20 for the whole flight. Pretty expensive compared to other airlines!"
יתרונות: "I really like the technology in the plain and all of service , crew are so nice everyone had a real smile"
חסרונות: "Space of the seat are too tiny also a place to have some food"
יתרונות: "Everyone crew members was very friendly and helpful. I"
יתרונות: "I liked my seat. It was in the first row behind first class. The ticket lady was very nice and patient"
חסרונות: "I was very frustrated because I thought I had 90 minutes between flights but by the time I got my luggage it was too late to get my scheduled plane. This forced me to wait two hours for the next plane after I had been on a plane for 13 hours."
יתרונות: "Food was delicious, crew was very nice and attentive. Plane was very new and clean"
חסרונות: "Delay on tarmack at airport. No fault of ANA"
The ewr Athens Dubai plane did not have USB ports
יתרונות: "Food is amazing, planes are good."
חסרונות: "The boarding crew at the gate did not say anything while weighing the carry on bag. I was ask to go to another person who issued me check in baggage sticker and told me to hand over your baggage to a person inside. At last he mentioned to not put any valuables in that bag. My carry on bag was just 1lb extra and the first person could have told me right away and I would have thrown away chocolates and brought down the weight to permissible limit. In general passenger do carry valuable stuff in carry on bag. I had to follow whatever I was told."
יתרונות: "I was very late and the gate was closed but the staff helped me make it on time."
חסרונות: "I booked on Emirates and on my way back I flew with Fly Dubai it wasn’t specified in the ticket. There were no pillows, no covers and I was freezing! No entertainment it is a downgrade from Emirates. At least the ticket should have costed less."
חסרונות: "Accommodation @ Dubai extra bonus Superb"
חסרונות: "Better inflight entertainment"
חסרונות: "A 15 hour noisy flight. Careless mothers and their screaming kids. No Manors on telling them to be quiet or stop screaming. They played with their kids in an awfully loud sound."
יתרונות: "Emirates itself was great but using fly Dubai from Dubai to Kabul was awful."
חסרונות: "No flights to Kabul using Fly Dubai when someone books tickets actually for Emirates."
חסרונות: "Boarding took very long and seating was very weird. A lot of people including me were moved around multiple times due to seating problems. Apparently there was no sync between the staff itself and everyone was trying to solve this problem in their own way. However the good part was that they were at least trying to solve the problem! Flight was delayed by about 30 mins due to this chaos."
יתרונות: "Valuable reminders ! Updates regarding flights was superb."
חסרונות: "Nothing to say."
יתרונות: "The legroom"
חסרונות: "The food was fine but was too late so my son felt as sleep before that."
חסרונות: "They changed my pre reserved seat without telling me and I was by the bathroom. Super uncomfortable the entire flight."
יתרונות: "Awesome expirance with emirate fight"
יתרונות: "The relaxed environment and the crew are amazing"
חסרונות: "There is always some passengers that drink a bit more than they should but.... there is nothing we can do with it"
יתרונות: "Emirates was top in service, organization, personnel. Planes were clean, staff attentive and personable and wanting to help. Been a long time since service this good and on such long flights. Cabin personnel of multiple nationalities and languages only added to the flight. They even returned my phone mistakenly left on board. Would recommend them to all."
חסרונות: "Entertainment system on smaller planes not as responsive as newer models. They need to improve web info to share layover process for hotel vouchers and visa."
יתרונות: "Check-in , immigration and security experience at Dubai was very efficient via the business class terminal."
חסרונות: "Old business class arrangement for this route seems very outdated conpared compared to the newer fleet; was not worth the extra upgrade fee."
יתרונות: "Long flight but comfortable. I will fly emirates again."
חסרונות: "In some instances their was a shortage of food option. Although the menu said you could have a choice but some of the choices were exhausted by the time crew served it to the half of the travellers and the rest have to eat whatever was leftover. I think Emirates should stock a bit more of the food especially on a plane like Airbus 380. Its a huge aircraft and passengers sting at the vey end had to wait almost 45 min to 1 hr to get their food and that too was whatever leftover. They should make efforts to server all the passengers within a short amount to time rather than keep them waiting for so long. Most of the time more than half of the passengers had already eaten while those sitting in the back were still waiting for their food. Its not cabin crew's inefficiency but rather a policy problem that needs to be addressed."
יתרונות: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"
יתרונות: "Good selection of movies. Nice staff- some of which were able to handle difficult customers better than others."
חסרונות: "Both flights to Athens and returning to New York were very delayed. As a result, passengers were annoyed and staff members looked obviously stressed as well. On the whole my impression is that this airline keeps up appearances very well but is in fact somewhat disorganized."
יתרונות: "Flight schedule is perfect for a family."
חסרונות: "Crews are not responsive to my call during the flight."
יתרונות: "Travelled Business Class - a great experience."
חסרונות: "Slow to board."
יתרונות: "Entertainment and drinks."
חסרונות: "My suitcase wasn't delayed by a day, despite having a 16 hour lay over and came damaged! Noone from emirates is responding to my emails!"
יתרונות: "The flight was superb."
חסרונות: "Nothing. Will always fly Emirates whenever I get the chance."
יתרונות: "Loved my experience with Emirates. It was the best international flight I've ever had. The seats are comfortable, the entertainment options are great, staff was all very friendly, alcoholic drinks were complimentary, they give you a great care package with socks, ear plugs, toothbrush and paste, and the price was great!"
חסרונות: "The only negative thing I have to say is the food isn't good, but that's to be expected for me as I'm very picky. I just pack my own food and snacks."
יתרונות: "The movie selections, and really nice lighting on board."
יתרונות: "Comfortable seats, awesome entertainment and food!"
חסרונות: "Only 7kg for a carry on bag is pretty tight."
חסרונות: "Emirates cost cutting is beginning to show on the menu. Used to be excellent food, now average at best compared to other top-end airlines."
חסרונות: "Calling to board.first class. Business. Rewards.. not calling the old people to board first.... my mom is 84 years old by the time she got to her seat row 45 she was exhausted... then we turned the light on she needed water for her medicine... we had to wait 45 minutes because the crew was to busy socializing"
יתרונות: "Easy, comfortable, no issues!"
יתרונות: "The service is excellent!"
יתרונות: "Entertainment & food options, onboard service, seat width & leg room (I'm just under 6 foot)"
יתרונות: "I liked the meals"
חסרונות: "It was hard to push my chair back"
יתרונות: "Everything i mean whats there not to like ?"
יתרונות: "The new plane is nice, reasonably comfortable in economy with clean bathrooms."
חסרונות: "Frankly can't remember much about this leg of the trip because the next 14 hour leg was so overwhelmingly bad thanks to the highly disruptive fellow passengers and the lack of control from the flight crew."
יתרונות: "Every thing was ok.but not excellent"
חסרונות: "Specially for getting down from the plane we had to use stairs that is not good specially for senior citizens."
יתרונות: "This aircraft was top of the line. Nice size seats, wide aisle, clean bathrooms, great staff, and superior food!"
יתרונות: "The response and service of Airhostesses are outstanding. I have to mention specially the assistance their supervisor provided to me when I have felt a little breathlessness and her constant attention on me to ensure I am normal and comfortable. Unfortunately I do not remember her name. Thanks to her and her team I felt at home."
חסרונות: "Vegetarian food would be good if it was less spicy."
יתרונות: "I flew Emirates for the first time. You guys rock. The stewardesses very quick to help with their smiley faces. The Asian vegetarian meal was okay."
חסרונות: "Why did I not fly with you guys before???"
יתרונות: "Really comfortable, good service."
יתרונות: "Very good services by Emirates, flight was on time, leg room between seats was sufficient, meals were good and staff behavior was good"
יתרונות: "Comfortable. Good food."
חסרונות: "Boarding was a mess."
יתרונות: "I am sure I did this review on ce already!"
יתרונות: "Food was amazing crew was too helpful nice DDF overall flight was good will travel again"
חסרונות: "We kept a option for wheel chair but no one turned up that was disappointing."
יתרונות: "Good connecting experience in Dubai."
חסרונות: "Comfort of seats could be better"
חסרונות: "The flight delay could have been announced over the speakers"
יתרונות: "Everything and everyone are Good and Nice ."
חסרונות: "For a long flight ( 16 hours or more ) , if someday I can afford First Class , that’s make my life . Thanks"
חסרונות: "Catering and professionalism of the crew could have been better."
חסרונות: "There is only a food box which contains a small sandwich, a small cake and a small cup of fruit pieces with a drink of 250ml ice tea for this three hour flight. I would think this kind of catering is not good enough."
יתרונות: "The seats are fairly comfortable, and the service was great."
חסרונות: "The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great."
יתרונות: "The food was amazing, and the cabin crews were all very nice people. I would love to use Cathay Pacific in my next trip. Also, I loved that they provide a lot of diverse movies from all over the world, along with good music lists."
חסרונות: "Honestly i think there are not much space for each passenger."
יתרונות: "In flight entertainment was quite good"
חסרונות: "I was offered an earlier flight departing from London, which was good but was delayed in the end. But I was not told my connecting flight was changed too (new boarding pass not issued and I only realized from the baggage slip) - I had to pay 100 usd to change flights again!"
חסרונות: "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
יתרונות: "Comfortable seat with good recline and leg room. Noise cancellation head phones are effective and comfortable. Good selection of audio and video entertainment."
חסרונות: "Left on first leg trip from NY to HK. 23 kg/ bag. Two bags per person. Next leg was HK to Malpensa. When I go to check in they tell me 30 kg. Total weight allowed. Very upsetting. I was asked to pay 12780.- HKD. Completely misleading and trapped. I will consider other airline in future."
יתרונות: "Good crew, very patient with the crowd. Food was very decent on this flight unlike the previous"
יתרונות: "Nothing I like"
חסרונות: "The seats assigned are so at the back at the aircraft. Even both of us are members of the airline we haven’t received any flight notification. That’s really bad"
יתרונות: "Was good but the food was bad"
יתרונות: "Good crew, new plane, Ok food, good drinks"
חסרונות: "The seats are really uncomfortable"
חסרונות: "The plane couldn’t take off on time. Delayed arrival at HK and our connecting flight didn’t want to wait for us."
יתרונות: "I paid for extra legroom so the seats were fine. The staff was fine."
חסרונות: "I flew United, not Cathay Pacific. The food. I have had much better food in all five other International trips I have taken in the last year."
יתרונות: "Everything was great !"
חסרונות: "Food was average"
חסרונות: "Incoming plane was late so that there off departure schedule. Flight to HK was late as well. Bad luck or bad scheduling?"
חסרונות: "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
יתרונות: "Loved the service of the crew, the food, and the spacious seating."
חסרונות: "WiFi would be a nice addition."
חסרונות: "Kosher meal served lukewarm"
יתרונות: "16 hr flight on time despite 18 inches of snow in Boston."
יתרונות: "Nice plane, roomy seats, good food. Much better than other carriers in economy."
יתרונות: "Nothing really. I am not gonna fly Cathay next time. Would like to have a wifi."
חסרונות: "The FA, no WI-Fi for a 15 hr trip."
יתרונות: "Good entertainment choices, but the system itself was awkward and slow to respond."
חסרונות: "The 777 was tired. Tray tables weren’t clean and it was fitted with seats that did not recline. Most uncomfortable!"
חסרונות: "Flight delay was not announce until boarding time. Such chaos!! at 1:00 AM. Rescheduled the next 24hrs. I was lucky to live within one hour of the airport. Next day, after boarded the plane, had to sit inside plane for 2 1/2 hours until the plane takes off. It was not a good experienced, even though they gave us a voucher for 75.$"
יתרונות: "Very good service. Professional and friendly"
יתרונות: "The crew is always very polite and professional."
חסרונות: "I fly every two months and have to watch the same movies over and over. There should be a more frequent change. I just can't handle airplane food...........even if its Italian or American, it still tastes Asian."
יתרונות: "onetime, efficient, well-managed"
חסרונות: "not very good food and not enough of it cramped"
יתרונות: "CX still has good offerings on flights from their home in Hong Kong to other destinations."
חסרונות: "However, CX for International Regional is, in no way, comparable to their better long-haul routes. That being said, the entire airline has lost its luster like their home country is losing their value with prices going up and value for-the-dollar going down."
יתרונות: "Movie choices."
חסרונות: "The weather delay was understandable - boarded flight 19 hours later than scheduled, but then there was a problem with the engine, that delayed us further by 5 hours. We had to sit on the aircraft for 5 extra hours on top of what was already an extra long flight. 21 hours on the plane - and there was no coffee! Being on a plane for that long, you should be able to get a cup of coffee. Staff seemed annoyed as well and were overall a bit rude. Wine tasted like acid."
יתרונות: "Everything thing worked out well except for the food for my wife. Sitting all the way in the back wasn't that bad because no one was behind us and we could fully recline."
חסרונות: "Kayak or Cathay provided no options to select meal preference while checking in online more than 24hrs before departure."
חסרונות: "Traveled from London to Hong Kong. Crew was disinterested and disorganised. No snacks available in galley."
חסרונות: "We opted for wheel chair but in Hong Kong we were nor given wheelchair and not informed about it to the passengers. They were not guided to the required flight destination in Hong Kong. When requested for some fruits during their flight they were not given any fruits or juice also."
יתרונות: "Excellent crew, great food, best steak I have ever had on a plane. Fantastic overall."
יתרונות: "Good service."
חסרונות: "Plane was old but clean."
יתרונות: "CX starts throwing out some old movies, it's nice to see some vintage from my kid age."
חסרונות: "How about some new Hollywood release please"
יתרונות: "The crew was polite and efficient."
חסרונות: "I had requested special vegetarian meal. Although I did receive this meal, it was barely a meal, the full course was not provided. Only the main course and salad was provided. The bread(bun) and dessert were missing. It's not clear to me why vegetarians would be deprived of a full course meal."
יתרונות: "The friendliness of the crew, noticed I woke up and served me breakfast with only 45 mins till landing.. The flight was delayed and the airline had arranged for an escort to quickly get me to my next flight without even asking"
חסרונות: "The lack of content on the entertainment system, quickly ran out of movies to watch"
יתרונות: "Comfortable seats, clean toilets, great service, awesome entertainment options, great movie selection with search by keyword"
יתרונות: "Confort and service"
חסרונות: "The cabin was very warm and uncomfortable. Water was served after 1hr of the flight"
יתרונות: "Movie selection was fantastic!"
יתרונות: "Direct and quick flight to bali"
חסרונות: "The seats were extremely uncomfortable and dirty. Overall, the plane was very dirty. Floors were dirty. Plane was freezing and they didn't provide us with blankets. The staff was slightly aggressive and didn't want to help. They were more transactional in wanting to just do the basics of their jobs and not go beyond - unlike singapore airlines, Turkish airlines, or emirates."
יתרונות: "Everything- I had 3 seats to relax and sleep. The food was excellent for the vegetarian option."
יתרונות: "Landed on time"
חסרונות: "Boarded with delay"
יתרונות: "The entertainment was very good. Overall, the service was satisfactory and I will fly Cathay Pacific in the future."
חסרונות: "The lavatories were not kept clean. Especially during long haul flights; more attention has to be paid to this area in particular."
יתרונות: "Comfortable flat bed, good food, and very good care by the stewardess (esp Irene?, not sure of the name)"
חסרונות: "Entertainment. Would prefer more documentaries and more South Asian music."
יתרונות: "The flight was on time, and my luggage made it through the connection."
חסרונות: "The audio on the TV didn't work, but otherwise, no problem."
חסרונות: "Flight was delayed in to HK. The restaurant staff (not airline staff) came round offering HK$ 75 to each passenger for a snack. This much appreciated, but I wondered why a restaurant worker was doing this, not airline staff. Being delayed into Osaka, the captain kindly told us that buses were arranged. Good! I thought, until the organization was seen. Ground staff were no where to be seen. Eventually found them huddled at one arrival gate directling passengers to buses. Other passengers at the other arrival gate similarly swirling around without info or help. staff unhelpful, rude, uncaring. SHOCKED by level of incompetence."
Horrible seats. Boarding with a bus? We didn’t pay for low cost.
Rude staff late departure uncomfortable seats no entertainment
יתרונות: "The seat i got was great"
חסרונות: "There was a delay"
יתרונות: "Although economy, it was pleasant and okay"
חסרונות: "I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high."
יתרונות: "Staff and the service"
חסרונות: "Dinner was so bad"
יתרונות: "The flight attendants where good and welcoming"
חסרונות: "Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard."
יתרונות: "New dream-liner from Wew to ORD"
חסרונות: "I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!"
יתרונות: "Space, happy vibes, clean"
חסרונות: "Nothing it was super"
יתרונות: "Quick boarding decent legroom"
חסרונות: "Breakfast was not great"
יתרונות: "On time, nice breakfast"
חסרונות: "Not enough leg room, same as everyone"
יתרונות: "The flight was short: 4 hours. It was in time, etc. Certainly no entertainment."
חסרונות: "After the breakfast (rather poor) no drink was suggested. There was a cup for tee or coffee. Empty one. After the breakfast they just took it away with other dirty dishes. It happened to all passengers in my neighborhood."
יתרונות: "Service was great, the stewardess's were very professional and very caring without being too personal which is great for me .Every was done quickly and professionally with a great sense of efficiency and purpose .Hard to explain but so different from other airlines . Multimedia was phenomenal"
חסרונות: "Food portions were smallish but acceptable .Seat reservation service got totally mixed up ,reserved one seat and got another .Maybe software glitch ,needs to be fixed."
יתרונות: "new plane, half empty, good and friendly service"
יתרונות: "The service was superb!"
חסרונות: "The flight was too short."
יתרונות: "Great airline, everything on time,exelent service, great staff, good food"
חסרונות: "Everything was fine"
יתרונות: "Very nice crew."
חסרונות: "Buses to aircrafts. No snack on short flights."
יתרונות: "You guys have. Very professional crew !!"
חסרונות: "The customer service In Europe wasn’t helping out at all"
יתרונות: "Overall reasonable flight. Nothing to write home about"
חסרונות: "Breakfast was what I imagine prison food must be like. Rest of meals were fine"
יתרונות: "There was no in-flight entertainment system so I rejoiced to discover there was in-flight WiFi."
חסרונות: "But Wifi did not offer much, just some summary descriptions on the destination. I'd be enchanted to get via WiFi the well-known in-flight map showing which leg of your flight was accomplished."
יתרונות: "The crew was very very nice and flight was very quick."
חסרונות: "No entertainment at all, music nor tv :/"
יתרונות: "The crew were very kind. The food was good."
חסרונות: "The space between the seats is very narrow and there is no entertainment."
חסרונות: "We didnt get our kosher food so we didnt aet on this flight"
יתרונות: "Good place for the legs"
חסרונות: "Flight delayed"
יתרונות: "Could not tell that I need gluten free meal. And the early check-in didn't work."
יתרונות: "The food was tasty, the crew was nice and overall it was realy good"
חסרונות: "There wasn't any movies or music as entertainment"
יתרונות: "Spacious aircraft. Polite crew. Even good food. On time."
יתרונות: "The flight was very smooth"
חסרונות: "We were 7 persons on the flight so we brought 7 bags to get on the plain but in the check in they told us that the flight is crowded so we can't get so many bags on. The flight wasn't full and there were plenty of room for our bags."
יתרונות: "The meal was ok The airplane was clean"
חסרונות: "Seats were very nerow .No help from the crew . Flight delayed"
חסרונות: "Maybe I should ask for vegetarian meal, because the meal I got was not tasty at all."
יתרונות: "All was great"
חסרונות: "except we could not do an online check-in"
יתרונות: "Staff, seats (exit)"
חסרונות: "No screen,no entertainment, the food was very bad even for airlines food, for a 4 hours flight cancel the food and make a cheaper flight."
יתרונות: "Pillows were great, blankets clean and comfy, food was even good, staff was extremely helpful and polite.."
חסרונות: "nothing, it was a great flight from beginning to end"
יתרונות: "just excellent!!!"
יתרונות: "They offered passangers ti move to raws that wete half empty so we will have more room."
יתרונות: "Good service. Enough space for the legs. Drinks before and after the meal ."
חסרונות: "No usb to charge the phone. No media or moovies on the flight. Should inform ahead of time so we would download moovies to tablet or phone."
חסרונות: "rAND OM BOARDING PROCESS WITHOUT ANNOUNCEMENTS"
יתרונות: "I like the cotrious service. But I wish this international flight would take two suitcases instead of one"
יתרונות: "Flight services were good. Staff friendly. food was good"
חסרונות: "boarding at Tel Aviv was terrible. Specifically a staff member name Michelle was unprofessional and did not care much about passengers who waited for hours at the Group line because there was no indication that it is a group line. No one from the airliner bothered to explain or advise the passengers who were waiting and after more tan hour waiting when they eventually got to the head of the line they were told to go and stand in other lines. This was insane Long waiting times confusion Flight was late hence almost missed connection"
יתרונות: "The overall flight wads excellent."
חסרונות: "Boarding on the return flight was poorly handled as there was no organized boarding."
יתרונות: "Check in and gate agents in TLV were top shelf pros, fast, friendly and to the point with a smile. Crew on board followed through as well."
חסרונות: "Food was crappy and there was no entertainment on board at all. Also, crowded seating."
יתרונות: "The seats were comfortable and the crew attentive. The movie selection was excellent and the entertainment system was excellent. The food was typical for what you get on transatlantic flights in economy."
חסרונות: "At the gate the boarding processes was very slow because there was only a single person checking the passports and the boarding passes of all passengers. Surprisingly, this airline also could not provide a plastic bag for our checked in child seat, which is standard on other airlines."
חסרונות: "No soap in the toilets"
חסרונות: "There weren't a single blanket on the whole flight"
יתרונות: "The service was fine, although I suggest that Austrian Airlines will consult with someone who joj is to train the staff to be more efficient."
חסרונות: "The food was bad."
יתרונות: "The good and service"
חסרונות: "No TV screen"
יתרונות: "I like the personalized service and the understanding crew."
חסרונות: "For the amount of people flying into and out of Thera, the check-in system could be improved."
חסרונות: "Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again."
יתרונות: "Food was not available for flight."
חסרונות: "Drops coming down from the Air condition system"
יתרונות: "Good. Thank you."
יתרונות: "Crew was great"
חסרונות: "Didn't have the vegetarian meal I ordered"
יתרונות: "Really friendly crew"
חסרונות: "No entertainment, worst food I've ever had at an airline"
חסרונות: "My sun glasses were stolen out of my luggage !!"
חסרונות: "the seats and service as a whole"
חסרונות: "I missed the flight to Manchester due to delay in the flight to Munich"
יתרונות: "Friendly staff.. Good food and as we had emergency exit seats there was plenty of leg room. Unfortunately no entertainment was offered on this flight."
חסרונות: "No entertainment. Plane was cold."
חסרונות: "We had 30 minutes delay"
חסרונות: "I couldn’t eat the food"
יתרונות: "On time, easy boarding, nice crew"
חסרונות: "Seats were hard as rocks, I was squirming within the first hour. No entertainment."
יתרונות: "The service. Smooth flight."
חסרונות: "Need AC outlets and TVs"
חסרונות: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"
יתרונות: "crew is nice"
חסרונות: "breakfast was pretty lame !"
יתרונות: "Went smoothly and without delays"
חסרונות: "Food was horrible. The buns and croissant were cold and not fresh"
חסרונות: "Where is my bag"
יתרונות: "Very good care ofrom the staf Not cold"
חסרונות: "The breakfest was terible. Not tacty a t all. No entertainment. We took 2 difernt meals and both bad"
חסרונות: "Terrible boarding. Finally we were almost 1 hour delay in departure"
חסרונות: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
יתרונות: "Accurate. Friendly."
חסרונות: "My suitcase weal broke during the flight!!"
יתרונות: "Accurate. Friendly."
חסרונות: "My suitcase weal broke during the flight!!"
יתרונות: "A lot of drinks"
חסרונות: "One hour in late"
חסרונות: "2 hours delay. Bad food"
חסרונות: "The flight was cancelled , for tecnical reason, we got very late flight instead- 12 hours delayed. We didn't get compensated for tall the in convenience"
יתרונות: "Nice crew"
חסרונות: "Delay for 45 minutes; unfortunately, it's becoming a trend at Lufthansa"
יתרונות: "The crew were very helpful, and the food was quite good."
חסרונות: "This was an old plane. There were no video screens or wifi. Legroom was minimal."
יתרונות: "The food (breakfast) was great. The plane was clean. The whole operation was very orderly."
יתרונות: "The crew"
חסרונות: "No TV"
יתרונות: "Friendly. And efficirnt crew"
חסרונות: "I didn't got the seats i asked for in the check in."
חסרונות: "Little food"
יתרונות: "Everything is very good!"
חסרונות: "Not enough leg ro in economy section."
חסרונות: "The flight was delayed 1.5 hrs and then completely canceled. They never gave us a reason as to why it as canceled and when they canceled it, they directed the entire group of the people on the plane to 4 different gates before getting a gate agent to tell us that we had to leave the gate and go back to the ticket counter and start over again. The security in Israel is very intense, so this was a big hassle. Then they only had 3-4 gate agents to rebook all 300+ people on the flight so we waited in like for 3 hours."
יתרונות: "This was still a Lufthansa flight. Meaning there was a lot of leg room, the food was nice and the staff was great."
חסרונות: "The only thing i did not like is that for such a long flight (5 hours), also being an international flight, i was expecting an entertainment center, but there was none."
חסרונות: "The seats were too hard. I have never felt that way on any other flights."
חסרונות: "Checking in in Tel Aviv was the worst experience I have had in checking in. The ladies just sat there, explained almost nothing, gave no eye contact. Finally, they told me the flight was overbooked and that was why I was waiitng. They offered nothing else--as if I had done something wrong (the impression they gave me), rather than Lufthansa. I waited a full 1 1/2 hours. No other explanation. At the very end, when they finally put me on a flight, they chastised me for not checking in online---this was NEVER offered to me by Lufthansa on my flight there or on the return. With other airlines they always send me an email to check in online ahead of time. Lufthansa did not. I could not have been more disappointed with this checking in experience with Lufthansa. Again, the worst in my life and would be cause for me not to recommend Lufthansa to others. Otherwise, the flight itself and the actual crew were great. So disappointing to have such an unprofessional check in experience."
יתרונות: "Food was great!"
חסרונות: "Lackluster movie selection, internet was a rip off and barely worked."
יתרונות: "Everything about the service staff the plane amazing"
חסרונות: "Baby cry all the way."
יתרונות: "Crew service"
חסרונות: "No entertainment on board"
חסרונות: "seats are way too close to each other."
חסרונות: "I didn't like that I bought a bottle of perfume and they let me take it from Israel to Germany without a problem, and as soon as I got to Germany they trashed it saying that it should've been in a sealed bag, so 80$ went to trash or God knows where,,"
חסרונות: "It was late, we had connection to Berlin and we were in a hurry And forgot things on the plain. They didn't make arrangements to help us be on time for our connection. We had to run. My name is Dan Chevion. Can we get back the items we forgot on the plain?"
יתרונות: "Attentive crew, despite an almost-full flight"
חסרונות: "Airbus seating is terrible - seats uncomfortable, seat pitch too small"
יתרונות: "good seats."
חסרונות: "crowded smelly gate, horrible seats, overcrowded bus out to the plane, which was late. to be fair, this is probably not Lufthansa's fault, unless their arrangement with Tel-Aviv airport always results in these awful gate assignments. we then stood outside on the tarmac on those external roll-up stairways. for a good 15 minutes. waiting to get inside the plane. Full sun exposure in the middle of summer. no sign of the crew. WHY."
חסרונות: "They allow you to pull out your own laptop and access their wifi and entertainment content but provide no outlets to charge your device to do so"