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יתרונות: "Very clean. Crew was very good. Food was for the most part fine."
חסרונות: "Entertainment was pretty lacking. No paid WiFi service on the airplane for a modern country’s air fleet... only texting."

יתרונות: "Yes"
חסרונות: "Nothing."

חסרונות: "Chair isn’t comfortable."

חסרונות: "Five delays and three gate changes are not cool"

יתרונות: "I enjoyed the selection of food and how it was mostly Japanese style. And the drink selection is very good."
חסרונות: "It is a problem of flying economy, but our seat space was a little tight. I would have enjoyed a broader selection of movies as well."

יתרונות: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"

יתרונות: "Friendly staff and decent size."
חסרונות: "Vancouverites are a bunch of entitled, self-absorbed twats. Not really much ANA can do about that."

יתרונות: "Nothing"
חסרונות: "They should’ve let us wait in the boarding room instead we all waited in the flight cabin, in our seats for 5.5 hours during the entire time of the flight delay. It was really terrible."

חסרונות: "Good"

יתרונות: "The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful."
חסרונות: "The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections."

חסרונות: "Nice trip"

יתרונות: "ANA did great on everything I could expect from a flight."

יתרונות: "ANA is always efficient and polite."
חסרונות: "Just drinks no snacks on this flight"

יתרונות: "Flight attendants were very nice"
חסרונות: "Movies on board need upgrade"

יתרונות: "Crew tried to be friendly"
חסרונות: "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"

יתרונות: "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."

יתרונות: "Service Politness of staff"
חסרונות: "Boarding at the gate Shuttle from gate to plane was too crowded Ascending to aircraft was almost a stampede"

יתרונות: "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."

חסרונות: "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."

יתרונות: "The food, choices of entertainment, and the crew"
חסרונות: "Nothing"

יתרונות: "Staff and crew and food!"
חסרונות: "We could not check in online. This was frustrating and we do not know why?"

יתרונות: "The crews on ANA (Flight Attendants) are the hardest working, most polite and service oriented of ANY carrier I can remember. When the cabin lights are ON, the crew is hustling to keep the passengers occupied and chewing. Free Beer, Wine and mixed drinks in Coach! Every Service - Snack, Drinks, Lunch, Dinner, Coffee/Tea, Second and Third rounds of drinks includes a cold towel to wipe your face and hands and most important, trash is collected promptly EVERY single time. WOW. I noticed that Flight Attendants take notes on sleeping passengers for every major meal service, and they take the time to revisit those customers when awake to check they might have wanted to be fed. I also noticed that the crew has special double sided tape to pickup crumbs and spills in the aisles so grime is not tracked into the carpet. Dont be surprized to see a flight attendant cruising the aisle after dinner with a soft cooler full of small vanilla Hagen Daz cups..."
חסרונות: "We flew from Bangkok to Washington Dulles with a connection in Tokyo. Snow in Japan caused crew shifts to max out and ultimately a dramatic change in flight departure. (Guaranteeing a missed connection) This caused multiple downstream challenges. 1. Original flight was scheduled for 00:30. (Half Past Midnight), rescheduled flight was scheduled for 12:30 (Half Past Noon) For Americans unused to a 24 hour clock, this made emails From ANA very difficult to wrap your mind around. Was it a typo? What happens when you miss your connection? (Turns out weather delays do NOT result in accommodations or meals being provided) Rescheduled flight should have been for 1231 with (AM/PM in Parentheses) 2. For passengers who spent their vacation/trip near the equator, the prospect of spending the night in snowbound Tokyo was simply not addressed in the cancellation email. The better option was to stay in your original point of origin and make the connection in one day, but email has NO telephone number for passengers to call to make these arrangements. (We ended up calling a toll California telephone number to be sure we got an English speaking agent) 3. Many SE Asian departing cities have a crazy baggage weight policy that allows for Two bags of 25 Kilos each , but if you have a single bag that weights 32 Kilos, you must pay excess baggage. Although the policy may NOT be specific to ANA, there are hundreds of folks of all nationalities repacking suitcases on the floor of the airport, to try to meet the regulations. As a traveler I understand this, but as an ANA customer it makes no sense, especially when the ticket agent cannot charge the overage to a credit card at the ticket counter. Instead sending you to a different location then waiting for you to return with a receipt. Its a huge scam and ANA can do better communicating the rules to passengers via email or their web site. Nothing starts a long trip off worse than arguments over arcane rules. 4. Changing a return flight arrangement as a result of weather happens at the last moment, but seat assignments apparently could not keep up. I would rather NOT fly than face a center seat in coach for 14 hours. I cannot explain what happened, but repeated attempts at advance check in showed NO assigned seats available, the ticket and gate agents could not improve on this, but BOTH flights ended up having empty seats and in the end we stressed for nothing. ANA must be able to do better, improving their IT systems to make advance seat assignments possible no matter how challenging the problem of "equipment" and other changes in the face of a canceled flight."

יתרונות: "After some considerable panic at losing my long confirmed seat assignment as a result of weather problems in Tokyo, the doors ended up closing with at least 20 empty seats in coach. (Boeing 777-300)"
חסרונות: "Although it is served with care, the food on ANA (in coach) ends up being a bit too Japanese. I understand this carrier needs to cater to a broad cultural and geographic audience, but I think they make it too complicated. Giving meal service a decidedly Japanese angle results in main courses that are mush, and sides that are OK. Good yogurt, decent fruit, delicately prepared salads, delicious cookies and hagen daz are pretty simple and make the meals fun. (especially since chop sticks are always included), but the ovens turn the main courses into a stinky and kinda nasty thing. I wish they would simplify."

יתרונות: "The crew was nice."
חסרונות: "Dinner"

יתרונות: "Good service"

יתרונות: "ANA is a great airline with a decicated group of professional. I love flying with them!"
חסרונות: "Can't think of one thing."

חסרונות: "Wifi is a rip off. I bought 1 hour of wifi and didnt last for 1 minute. Really hoping that i can get a refund for it"

יתרונות: "Excellent, polite service, very comfortable seats."

יתרונות: "The meals were healthy Japanese meals with lots of vegetables"

יתרונות: "Crew and service were top notch. Everything done efficiently and flawlessly. Food was good. Flight was smooth and trouble free,"
חסרונות: "Nine hours in tight confinement just cannot be fun. There is no way that great service can fix the problem of being kept in an extremely small and uncomfortable space. Business and first class are unaffordable, so there is no solution. I'd fly more if it were not so painful."

יתרונות: "Great service"
חסרונות: "Film selection is ok."

יתרונות: "stewards very polite"
חסרונות: "seats uncomfortable"

יתרונות: "The big screen Tvs"

יתרונות: "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
חסרונות: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"

יתרונות: "Newplane, excerlent crews"

יתרונות: "This was a pleasant flight. The crew was very friendly and considering I almost missed my flight, due to my own negligence, the airline was amazing in making sure I made it."
חסרונות: "I can't think of anything to not like. It was a short and easy flight."

חסרונות: "Check in process was horrible at TKS, extremely unknowledgeable gate agents, took 6 people and 1.5 hours to check and pay for bags."

יתרונות: "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
חסרונות: "The seats seem small and are ok in comfort."

יתרונות: "The work ethic and sweetness of the stewardess , aways happy and work together well. Very detail in saftey and checked everything. Very good in caring for all in flight"
חסרונות: "Great food. Really good , gave menu to choose from. , other airlines will say chicken or beef and you pic ..... Great price on my ticket. Most my flights are 1200. Got my ticket for 862. I very happy"

יתרונות: "Very nice flight. The plane was in great shape and the stewardesses were very nice."

יתרונות: "I fly around often, at least 10 times a year, and ANA has always had the best service, cleanest planes, and the best entertainment. I recommend flying with ANA anytime you travel."

יתרונות: "It was clean and nice"

יתרונות: "service and comfort in Premium economy"
חסרונות: "ANA's food quality went down so much. Its basically as bad as united meals. Very sad."

יתרונות: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
חסרונות: "There was no Indian or vegetarian food. Luckily, my wife carried home-made food."

יתרונות: "The crew were very helpful and the food was amazing. Entertainment was also very good daughter loved it"

יתרונות: "Enjoyed the flight very much!"
חסרונות: "Too much scrutiny for my request for a double vodka screwdriver"

יתרונות: "ANA have, as usual, good service throughout, very good entertainment selection and food is good. The 787 is fairly spacious and comfortable."
חסרונות: "Flight actually has a later departure slot than the headline departure time; being Narita, there is a significant risk of extra delay due to runway congestion. Arrived late at BRU and nearly missed connection due to combination of this (nearly 1 hour delay) and adverse jet stream."

יתרונות: "The crew was friendly and the plane on time."
חסרונות: "I'm 6'6 tall and there wasn't enough room for my legs."

יתרונות: "I can't really think of anything I liked much about that flight other than to say Thank God we landed safely."
חסרונות: "The flight was overbooked. It was a cramped flight. We had problems with the landing gears and had to be pulled off the Tarmac by firefighters. It was quite a frightening experience."

חסרונות: "Seats were teeny"

יתרונות: "Crew was fantastic."

יתרונות: "Crew was extremely friendly as expected from Cathay. The aircraft was substituted from the scheduled A350-800 to an A330 but it still had lie flat seats, just not as nice. The crew was very apologetic for the last minute schedule change."
חסרונות: "Nothing can be done about the aircraft swap, I’m happy they swapped with an aircraft with lie flat seats as I was exhausted and needed the rest before landing in HKG."

חסרונות: "There is only a food box which contains a small sandwich, a small cake and a small cup of fruit pieces with a drink of 250ml ice tea for this three hour flight. I would think this kind of catering is not good enough."

חסרונות: "not much choice in the movie selection"

יתרונות: "The seats are fairly comfortable, and the service was great."
חסרונות: "The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great."

חסרונות: "One really bad movie."

חסרונות: "The television got black out 6 hours before landing..dont have a choice but yo sleep."

יתרונות: "The crew were friendly, the entertainment on offer was broad and appealed to all passengers. The meal choices were very good, I requested the LFML options and all were good except for the light evening snack at the end of our second flight which was somewhat lacking in flavours and variety."
חסרונות: "The seats in economy felt cramped on the Boeing 700-300ER, with not much room to recline. This impacted on ability to fully relax and rest on such a long journey. This improved on the Airbus 350 thankfully, which much more leg room."

יתרונות: "Crew were friendly and premium economy seats were spacious and comfortable"
חסרונות: "Clean the toilets more regularly. One time, the floor was wet and not much paper left in the holders."

חסרונות: "terrible food - poor choice of inflight entertainment - crew constantly on the pa"

יתרונות: "Plane was okay. Nice big screen"
חסרונות: "Crew was ok"

חסרונות: "90 minutes delayed"

יתרונות: "Good quality plane with good entertainment options. Staff were good but seemed stretched, perhaps not enough staff?"
חסרונות: "Plan was 2 hours late departing, my daughter also took this flight 6 weeks beforehand and had similar delays."

יתרונות: "Nothing I like"
חסרונות: "The seats assigned are so at the back at the aircraft. Even both of us are members of the airline we haven’t received any flight notification. That’s really bad"

יתרונות: "Crew were outstanding and food was awesome"

יתרונות: "Excellent ..."
חסרונות: "We were served only breakfast and lunch ... in 16 hour travel with a cup of noodles if you asked, the stewardess needed to get reminders couple of times. The steward serving food was excellent. No coffee nor drinks were offered after meals. Food was good though."

יתרונות: "Was good but the food was bad"

יתרונות: "The overall boarding arrangement is smooth. Crews are friendly."
חסרונות: "The further delay made us arriving Hong Kong at midnight. We reach home at 1.30am."

יתרונות: "Everything was great !"
חסרונות: "Food was average"

יתרונות: "Excellent all around. The A350 is much quieter than older jets - a real asset on a long flight."

חסרונות: "Kosher meal served lukewarm"

יתרונות: "Good entertainment choices, but the system itself was awkward and slow to respond."
חסרונות: "The 777 was tired. Tray tables weren’t clean and it was fitted with seats that did not recline. Most uncomfortable!"

יתרונות: "Good service"
חסרונות: "Older plane"

יתרונות: "Food was great, and the business class 777 seats are a delight. And the captain shuts up through the entire flight --- no interrupting your sleep or movie with stupid observations that no-one wants to hear."
חסרונות: "The quality of the screens (crappy slow resistive touchscreens) is completely unacceptable for business class in 2018. China Airlines screens are VASTLY superior in their hardware, their speed, and the quality of their UI. And running an ad before EVERY movie --- in business?! Talk about an airline having no sense of class. That's a cheap, stupid move."

חסרונות: "I was NOT able to choose our seats, so we couldn't sit together and were in the last two rows, in middle seats! It also took us 15 minutes to jog to the opposite end of the airport to just make our connecting flight. I would not fly with Cathay again!"

יתרונות: "CX still has good offerings on flights from their home in Hong Kong to other destinations."
חסרונות: "However, CX for International Regional is, in no way, comparable to their better long-haul routes. That being said, the entire airline has lost its luster like their home country is losing their value with prices going up and value for-the-dollar going down."

חסרונות: "The crew gets annoyed when you are in economy class and asks for extras"

יתרונות: "Excellent crew, great food, best steak I have ever had on a plane. Fantastic overall."

יתרונות: "The head staff making sure that me and my 4 year old are well taking care off. Super nice staff"
חסרונות: "The security staff and their approach and way of communicating"

יתרונות: "Good service."
חסרונות: "Plane was old but clean."

יתרונות: "watching movies and tv is excellent. Crew provides excellent service. The most comfortable seats."
חסרונות: "bathrooms were dirty"

יתרונות: "CX starts throwing out some old movies, it's nice to see some vintage from my kid age."
חסרונות: "How about some new Hollywood release please"

יתרונות: "Travelling with a 1 yr old, the extra leg room and space in the bassinet seats was appreciated. Service and help from staff was outstanding. Recommend for travelling with young children. Minimises the pain!"
חסרונות: "We were late leaving HK but that is all. Minor in overall scheme of the journey."

חסרונות: "Seat didn't recline"

יתרונות: "Inflight entertainment."
חסרונות: "All the food menu options were not available."

יתרונות: "The friendliness of the crew, noticed I woke up and served me breakfast with only 45 mins till landing.. The flight was delayed and the airline had arranged for an escort to quickly get me to my next flight without even asking"
חסרונות: "The lack of content on the entertainment system, quickly ran out of movies to watch"

יתרונות: "Comfortable seats, clean toilets, great service, awesome entertainment options, great movie selection with search by keyword"

יתרונות: "Staff were excellent Food"
חסרונות: "Delayed over an hour. Poor communication on delay/flight info."

יתרונות: "Confort and service"

חסרונות: "Delayed from boarding at 1 am until 5 am when they finally announced it was cancelled. They made announcement updates every 10 minutes meaning that people had to be constantly alert to see if anything changed in the next 10 minutes. When the flight was cancelled, the employees could not offer any information about how to get ticket prices refunded, or how to get to the destination. They could not even connect passengers to the managers because the managers are in Hong Kong. The number they gave out to passengers for customer services could not be reached because this it is an international number. People had to miss connecting flights, meetings, important appointments, and are still trying to figure out how to get refunded for an expensive flight. Terrible experience and customer service."

חסרונות: "No Wifi on a 16 hour flight is simply stunning to me."

יתרונות: "The crew was very cordial and respectful."
חסרונות: "My son did not do well with the food on the trip. He became ill. The food did not smell particularly delicious."

יתרונות: "The plane were nice and clean. most of the crew are very nice the entertainment are great so many different show that we can watch I like that they have noodle cup serving during the flight upon request in case passengers don't get hungry at the time they serve the main meals ."
חסרונות: "First of all The restroom are so tiny I just wish in the future that the airplan will have bigger restroom it though even 1 people to fit but I have kid and it though with baby ,toddler or overweight people. I usually travel with my son who's 3 I been flying many different airlines and I know in every airlines the most annoying is the tiny restroom I don't even want to go in there. 2nd of all Most of the cabin crew are very nice and very polite some aren't when you hit the service button you are expected someone that willing to help not the face like what the heck you want from me??? It's the long flight I understand and I'm exhausted too I just need to see someone willing to help and with a big smile not grumpy face. One last thing is the food. I'm not sure who's think about the menu for kids I'm not sure it is my son or the food But he never touch the food only thing he ate are the dinner roll I hope I can see some change for kid menu pick somethings that most kid like to eat maybe? Thank you Nadia M"

יתרונות: "Good food and comfortable seats . Checked in carry on for free- plus for me and my family !"

חסרונות: "Manila airport traffic"

יתרונות: "this flight same as my long fight great !!!"
חסרונות: "Dido on this flight too ! Nothing to complain about !!"

יתרונות: "The flight was on time, and my luggage made it through the connection."
חסרונות: "The audio on the TV didn't work, but otherwise, no problem."

חסרונות: "Flight was delayed in to HK. The restaurant staff (not airline staff) came round offering HK$ 75 to each passenger for a snack. This much appreciated, but I wondered why a restaurant worker was doing this, not airline staff. Being delayed into Osaka, the captain kindly told us that buses were arranged. Good! I thought, until the organization was seen. Ground staff were no where to be seen. Eventually found them huddled at one arrival gate directling passengers to buses. Other passengers at the other arrival gate similarly swirling around without info or help. staff unhelpful, rude, uncaring. SHOCKED by level of incompetence."

יתרונות: "Nothing"
חסרונות: "Flight delayed 4 hours"

חסרונות: "Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again."

יתרונות: "Food was not available for flight."
חסרונות: "Food"

חסרונות: "Many delays boarding plane. No entertainment at all on a flight longer than 3 hours is insane. Flight crew are great, though."

חסרונות: "This is the last time I perches a flight ticket from you."

יתרונות: "Nothing."
חסרונות: "Drops coming down from the Air condition system"

יתרונות: "Good. Thank you."

יתרונות: "Half empty plane"
חסרונות: "Food n movies"

יתרונות: "Reasonably comfortable seat"
חסרונות: "The flights was considerably delayed, due to Lufthansa's operation issues. Information provided at the terminal was nearly non existent and the posted information on the extent of the delay was inaccurate and not updated. All in all, not effective and non communicative handling."

חסרונות: "Another snack midflight."

חסרונות: "All great"

חסרונות: "Big and unjustified dekay"

יתרונות: "Crew was great"
חסרונות: "Didn't have the vegetarian meal I ordered"

חסרונות: "My sun glasses were stolen out of my luggage !!"

חסרונות: "the seats and service as a whole"

חסרונות: "I missed the flight to Manchester due to delay in the flight to Munich"

חסרונות: "We had 30 minutes delay"

יתרונות: "The service. Smooth flight."

חסרונות: "Need AC outlets and TVs"

חסרונות: "Cramped seating :-0"

חסרונות: "Flew in business class so baggage should have had priority tag on it. Bag is lost and they have no idea where it is. Ruined an otherwise wonderful trip."

חסרונות: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"

יתרונות: "crew is nice"
חסרונות: "breakfast was pretty lame !"

יתרונות: "Went smoothly and without delays"
חסרונות: "Food was horrible. The buns and croissant were cold and not fresh"

חסרונות: "Where is my bag"

יתרונות: "Very good care ofrom the staf Not cold"
חסרונות: "The breakfest was terible. Not tacty a t all. No entertainment. We took 2 difernt meals and both bad"

חסרונות: "Terrible boarding. Finally we were almost 1 hour delay in departure"

חסרונות: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."

יתרונות: "the seat was cool, txting home while flying was nice. charging phone is always great"
חסרונות: "seat was tough, food was not fabulous..."

יתרונות: "Accurate. Friendly."
חסרונות: "My suitcase weal broke during the flight!!"

יתרונות: "Accurate. Friendly."
חסרונות: "My suitcase weal broke during the flight!!"

יתרונות: "A lot of drinks"
חסרונות: "One hour in late"

יתרונות: "Nice crew"
חסרונות: "Delay for 45 minutes; unfortunately, it's becoming a trend at Lufthansa"

יתרונות: "The crew were very helpful, and the food was quite good."
חסרונות: "This was an old plane. There were no video screens or wifi. Legroom was minimal."

יתרונות: "The food (breakfast) was great. The plane was clean. The whole operation was very orderly."
חסרונות: "Nothing"

יתרונות: "The crew"
חסרונות: "No TV"

יתרונות: "The flight crew was amazing.I recommend this service to anyone who's traveling"

יתרונות: "The aircraft, an A320 was stable but cramped and entertainment depended on prior download of the Lufthansa app. Crew was very efficient and professional."
חסרונות: "Cramped. Seat did not recline AT ALL and very hard. No entertainment unless you downloaded the app beforehand."

יתרונות: "Friendly. And efficirnt crew"

יתרונות: "Crew was nice."
חסרונות: "Flight was delayed. No entertainment, even though there is an app for it, it did not work, and the crew had no idea regarding it."

יתרונות: "1. I am gold status and I had to wait a lot of time in the line people without gold membership who came 30 minute after me finished checkin before me. 2. The plan didn't have any Entertainment system. 3. I didn't got my food as well."

חסרונות: "The flight was delayed 1.5 hrs and then completely canceled. They never gave us a reason as to why it as canceled and when they canceled it, they directed the entire group of the people on the plane to 4 different gates before getting a gate agent to tell us that we had to leave the gate and go back to the ticket counter and start over again. The security in Israel is very intense, so this was a big hassle. Then they only had 3-4 gate agents to rebook all 300+ people on the flight so we waited in like for 3 hours."

יתרונות: "I flew economy class both ways across the Atlantic in Feb and March, 2017. I took 6 Lufthansa flights. The crew is so professional and attentive. They don't skimp on drinks! The seats seem bigger...or maybe it is more leg room than some other airlines. I did not upgrade and was very comfortable."
חסרונות: "Well, the flight from Frankfurt to Tel Aviv both ways and there were only 2 bathrooms for a pretty big flight."

יתרונות: "This was still a Lufthansa flight. Meaning there was a lot of leg room, the food was nice and the staff was great."
חסרונות: "The only thing i did not like is that for such a long flight (5 hours), also being an international flight, i was expecting an entertainment center, but there was none."

יתרונות: "Service & food were good in business class."
חסרונות: "The business class seats were identical to coach, with no leg room."

יתרונות: "I was rescheduled on another flight improperly"
חסרונות: "Flight did not take off staff was rude unhelpful I won't use them again"

חסרונות: "Checking in in Tel Aviv was the worst experience I have had in checking in. The ladies just sat there, explained almost nothing, gave no eye contact. Finally, they told me the flight was overbooked and that was why I was waiitng. They offered nothing else--as if I had done something wrong (the impression they gave me), rather than Lufthansa. I waited a full 1 1/2 hours. No other explanation. At the very end, when they finally put me on a flight, they chastised me for not checking in online---this was NEVER offered to me by Lufthansa on my flight there or on the return. With other airlines they always send me an email to check in online ahead of time. Lufthansa did not. I could not have been more disappointed with this checking in experience with Lufthansa. Again, the worst in my life and would be cause for me not to recommend Lufthansa to others. Otherwise, the flight itself and the actual crew were great. So disappointing to have such an unprofessional check in experience."

יתרונות: "Food was great!"
חסרונות: "Lackluster movie selection, internet was a rip off and barely worked."

חסרונות: "Baby cry all the way."

חסרונות: "seats are way too close to each other."

יתרונות: "Attentive crew, despite an almost-full flight"
חסרונות: "Airbus seating is terrible - seats uncomfortable, seat pitch too small"

חסרונות: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."

חסרונות: "Short and sweet"

חסרונות: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."

חסרונות: "Flight was delayed for 4+ hours"

חסרונות: "I not get to go my flight, I couldn't get reimbursement"

יתרונות: "Everything! The service was exceptional!"

חסרונות: "Entertainment worked sporadically"

יתרונות: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
חסרונות: "Seats were not comfortable, even in Comfort + seating isle."

יתרונות: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
חסרונות: "See above. Overall, very nice experience."

חסרונות: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."

חסרונות: "It was great trip thank you Air France"

יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"

חסרונות: "Old plane."

חסרונות: "Engine noise in the cabin is loud."

יתרונות: "More experienced, professional crew, better food and service."
חסרונות: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."

יתרונות: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
חסרונות: "Slight issue with headphone connection, was not the only passenger."

יתרונות: "Food was good. Crew nice and professional."
חסרונות: "Landing was not so smooth."

יתרונות: "If the flight would have leave in time we would receive our luggage in time"

יתרונות: "Nothing"
חסרונות: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"

יתרונות: "Nice staff, very professional and helpful."

יתרונות: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
חסרונות: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"

חסרונות: "Screen broke half way through flight. Food was poor"

יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"

חסרונות: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."

יתרונות: "Nithing"
חסרונות: "They were unfreindly and rude."

יתרונות: "Only the cabin crew was good."
חסרונות: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."

יתרונות: "Free snack and drinks. Good service."

יתרונות: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
חסרונות: "no complaints"

חסרונות: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"

חסרונות: "I was asked to change my seat repeatedly"

חסרונות: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"

יתרונות: "The price 50€ cheaper than the other operators. Quick flight. Kind crew."
חסרונות: "Lack organisation for checking. No difference if you have done the checking online. No breakfast on a 7am flight though included in the price."

יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."

יתרונות: "Short, lots of leg space"

חסרונות: "It was delayed"

יתרונות: "On time departure and arrival"

חסרונות: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"

יתרונות: "Friendly people on board"
חסרונות: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"

יתרונות: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"

יתרונות: "There was enough leg room"
חסרונות: "The food was not very nice and the aircraft was really cold."

יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"

חסרונות: "Too crowded"

יתרונות: "Boarding sevece was very nice and helpful Thanks so much"

חסרונות: "Meal choice missing kosher non-gluten combination."

חסרונות: "Poor communication. Did not know was airfrance the booking was completed with Austria airline. In the ticket was not the information. Also, airfrance could not find me in their systems I was late to board the plane. Terrible messy and confusing time for me."

יתרונות: "Space"
חסרונות: "Couldn't adjust the seat and the cushion wasn't comfortable neither seat or back. The bottom back was like a board across the bottom and hurts."

יתרונות: "Friendly crew; comfort; punctuation. Fast boarding"
חסרונות: "Simple food - very small amounts. No entertainment."

יתרונות: "The flight went smoothly from boarding to landing. The crew was helpful, kind, & courteous. I would definitely fly Air France again. Online check-in was also easy to follow and complete."

יתרונות: "It was a fine flight"
חסרונות: "no specific feedback"

יתרונות: "This plane was the nicest plane I had ever been on. Very comfortable and the entertainment was amazing!"
חסרונות: "Airplane food is airplane food I guess."