More food choices to purchase. Otherwise everything else was perfect
Flight departed and arrived on time. Shocking as this has never happened with Delta! We were thrilled and hope it happens again next trip! Atlanta seems to be the worst place we have to fly in and out of as there is always a delay. I never plan a trip with less than a 90 min layover there because of their issues so this was a treat!
שירות מאוד טוב מטוסים חדישים נקיים מרווחים
Comfortable seating and very smooth service.
Very smooth and easy checking in and nice crews and great roomy seat.
The crew in first class were excellent the food was subpar, they are attainment continue to fail and they had a very hard time getting it to work, let’s seats were comfortable and again, flight attendant in first class today very good job of trying her best
Had a crying baby the whole flight. When we arrived at the gate we had to wait for the gangway.
יתרונות: "The seat was comfortable. Snacks were good. Inflight entertainment was amazing. Boarding was smooth."
חסרונות: "Nothing it was perfect"
יתרונות: "Don’t go overboard"
יתרונות: "Flight was on time and boarded and de-boarded quickly."
חסרונות: "Video entertainment system did not work at first and had to be rebooted."
יתרונות: "Crew was good. Seat uncomfortable and hard."
יתרונות: "Decent entertainment options and snack offerings."
חסרונות: "Last 6-8 rows were vacant and for some reason Someone was still seated directly next to me. Why on earth the flight attendants (otherwise great) didn’t make an announcement that there was no need to share a row and encourage people to spread out is beyond me. I mean this is the only flight I can remember in a decade that wasn’t nearly or fully booked, you’d think they’d emphasize that. Instead I got to be trapped like it was a full flight next to a guy with no concept of personal space."
חסרונות: "It’s time to update the snacks, bu thank you for serving more than just peanuts. I was very cold on the flight - unusual, but definitely very chilly."
יתרונות: "We were in coach and the crew made us feel like it was business class!"
יתרונות: "Everything except the delay was fine, not extraordinary."
חסרונות: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."
יתרונות: "Gogo in flight entertainment and WiFi worked well"
חסרונות: "Collect the trash sooner. Hot food options."
יתרונות: "The crew was professional and courteous, one of the best crews we had experienced onboard Delta."
חסרונות: "Cleaner bathroom"
יתרונות: "Delta is wonderful! Helpful and on time."
חסרונות: "First class almost always guarantees a much better experience!"
חסרונות: "Overall, a good short flight."
יתרונות: "Newer planes with extra large overhead bins are great and the boarding process is much easier and smoother now with all the various breakdown of groups instead of by row."
חסרונות: "Late boarding. Slow de-boarding."
יתרונות: "Crew was so friendly!"
חסרונות: "Food; movie choices"
יתרונות: "We had a terrific trip returning home. Yes, it was crowded but everything was organized and all went well."
חסרונות: "Airplanes should board back to front. Then people don’t have to get bumped as later passenger try to carry 2 items onto a packed plane."
יתרונות: "On time departure and arrival"
חסרונות: "Paying for seats"
חסרונות: "Noise in cabin unable to sleep"
יתרונות: "Didn’t take three days to drive"
חסרונות: "Packed in like sardines"
חסרונות: "Cabin was too hot since the very beginning. Even in first class."
יתרונות: "The boarding was smooth and in time. I enjoyed the WiFi service and the extra room in the seats. Plane was gorgeous! Staff was courteous and professional."
חסרונות: "Seats are not working well. This is not the first time I had this kind of problem. Appears very old and no maintenance. Regards Jackson"
יתרונות: "In flight entertainment is nice but only seems to happen on shorter legs of the trip. Also, too many useless interruptions from crew during movie. You don't have to keep thanking the passengers throughout the flight. And the volume through your headset is way too loud on crew announcements compared to regular listening volume of your program."
חסרונות: "Forced on later flight."
יתרונות: "Once we finally boarded, it was fine- plane was new and clean and entertainment system was great. Agents did the best they could with limited information on flight status. Provided snacks at departure gate- but they were all unhealthy."
חסרונות: "Flight originally booked with 2:30pm departure time, was pushed to 4:30pm a few weeks in advance. Then the flight was delayed on the day by 30 minute intervals until 9pm. Finally, we were switched to a different gate to board a different plane. Then sat on the plane at the gate for another hour so they could load all the bags. We didn't take off until 10:30pm- painful."
יתרונות: "Big bathrooms, friendly staff, free eyemaks"
יתרונות: "on time, good service,"
חסרונות: "i agreed to check in my bag at the gate when they asked for volunteers thinking I would get it at the gate of my destination but after i checked it in in gate attendant informed me that i would get my bag at the baggage claim"
יתרונות: "Free movies. Clean and modern look to airplane."
חסרונות: "Could not get wifi to work."
יתרונות: "Quick boarding, clean plane, good entertainment system."
חסרונות: "Used a neck/back pillow and jacket against hull to try and keep my shoulder and arm from freezing solid. I usually sit by the window on a couple dozen flights per year, and it has never been this cold on my arm. I wonder if a heating pad would work on their outlet?"
חסרונות: "Landing was frightening."
יתרונות: "On time service &no damaged luggage!"
יתרונות: "consistently good"
חסרונות: "no problems... a little late because of uncontrollable factor... WEATHER"
יתרונות: "Comfortable aircraft with tv in the seats"
חסרונות: "Huge delay on my flight and most other flights from LaGuardia that day, lack of information on reasons for the delays ."
יתרונות: "The flight attendant. Lovely and professional."
יתרונות: "Nothing in particular"
חסרונות: "So I originally had the free seat 11A. The app offered me what looked like a bulkhead from the seat map on the app at seat 10A for additional $19. I feel for it. No bulkhead, no extra room, nothing, waste of $19"
יתרונות: "The tv on the back of the headrest was great."
חסרונות: "Too much chatter over the intercom."
יתרונות: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
יתרונות: "Video screens at each seat!!! Thank you Delta!"
חסרונות: "Nothing, everything was great!"
יתרונות: "Flight was on time. Crew very friendly. Plane was clean, boarding very organized but I would suggest boarding from the back forward. This would eliminate blocked aisles."
New 737 and seats too confining
יתרונות: "Very nice airplane and pleasant crew"
חסרונות: "It's KLM. What else do you need to know."
יתרונות: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
חסרונות: "Move the drapes a few more inches back."
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
יתרונות: "Great crew."
חסרונות: "Ran out of business class meal. Substituted a Econ class."
חסרונות: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
יתרונות: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
חסרונות: "Fix the damn KIOSKS at Vienna!"
יתרונות: "Great crew, comfortable seating with enough leg room."
חסרונות: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
חסרונות: "The plane was very hot"
חסרונות: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
יתרונות: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
חסרונות: "The earphones could have worked!"
יתרונות: "On time and friendly crew"
חסרונות: "Boarding needs improvement"
יתרונות: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
חסרונות: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
חסרונות: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
יתרונות: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
חסרונות: "Boarding could be better"
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
יתרונות: "Comfortable and well laid out seat area"
חסרונות: "Food was a little substandard for business class"
יתרונות: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
חסרונות: "No complaints about anything."
יתרונות: "Good entertainment options. Nice flight attendants"
חסרונות: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
יתרונות: "Everything is top notch for an airline company."
חסרונות: "Nothing.... I enjoyed every moment of the flight."
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
יתרונות: "Sound was broken on my TV set!"
חסרונות: "Called stewardess twice to assist. No response!"
חסרונות: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
חסרונות: "Food and one bathroom out of service makes an awful flight"
יתרונות: "I got some rest"
חסרונות: "unable to charge my phone or watch movies"
יתרונות: "Good information and helpfil boarding."
חסרונות: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
יתרונות: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
יתרונות: "Decent seat size. Sorta slept the whole flight."
יתרונות: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
יתרונות: "Very friendly and helpful personnel."
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
יתרונות: "The food was excelent"
חסרונות: "I have to pay to pay a little more confort"
יתרונות: "Everything. A truly faultless experience!"
יתרונות: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
חסרונות: "Flight was delayed due to weather in Amsterdam area"
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
יתרונות: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
חסרונות: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
חסרונות: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
יתרונות: "Flight was efficient enough and staff were friendly."
חסרונות: "It was delayed quite a bit and more on-time updates would have been appeciated."
יתרונות: "Free wee cake."
חסרונות: "Nothing in particular."
יתרונות: "Boarding was very efficient."
חסרונות: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
חסרונות: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
יתרונות: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"
I was getting in the back of the plane flying coach on a long flight in a brand new plane. The crew was in synch! A Professional, Efficient & Hard working kind group! It’s been a very long while since I’ve enjoyed a flight anywhere! Thank you AA203!
The flight was delayed and then canceled due to weather or traffic issues. I wasn't given a clear reason. We were not given a voucher to stay at a hotel either. They said it didn't qualify as a reason to give one. It wasn't my fault it was canceled. I will not use America Airlines again unless I have too.
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
The mask policy is not enforced by the crew. Multiple people around us would not even wear the mask or have it on their chin. Flight attendants would walk past these people and not say anything. All they do is make overhead announcements about the masks being mandatory but they are terrible at enforcing the rules, very disappointing.
חסרונות: "Shitty service, and made me miss my flight."
חסרונות: "American crew and gate agents are awesome!!!!"
יתרונות: "The crew was nice"
חסרונות: "Cooler air! Hot as heck"
יתרונות: "Everything great"
יתרונות: "The crew were wonderful and understanding and good sports."
חסרונות: "There were problems as soon as the plane got to the gate. After the passengers got off the plane, the man at the counter came on the P.A and said it’ll be a few minutes, they’re catering the plane now from the back to the front. The flight crew still needed to get on a preform safety checks. He apologized again. Then it was 8:40, time to take off and we’re still waiting to even board. The man at the counter said again, thank you for your patience and relayed the same message, only this time the flight attendants were walking away from the gate. Around 9 some lady higher up told the man to announce that the flight crew had timed out and stand by crew was on the way to the gate, said sorry again. A little later the man says sorry, there’s a gate change. You’re going to K6 now. When we get to the new gate it’s almost 9:30pm and while we were all gathered at the gate, the flight crew that supposedly “timed out” showed up and proceeded to get on the plane. Passengers started getting mad and saying we were lied to and to just tell us the truth. Chicago PD started showing up. We finally got on the plane but it would be another 30 minutes before we moved because of issues getting our bags off the original plane. We ended up being almost 2 hours delayed."
יתרונות: "Crew was amazing"
יתרונות: "Everything was generally great I don’t have any complaints."
חסרונות: "Well it’s nothing you can change I was pleased that the flight took 8 hours instead of 9 but because we were early it was a bit inconvenient that Heathrow had us do a “hard” arrival I think that’s what it was called so instead of a gate we got off on the tarmac."
יתרונות: "AA flights are always a pleasure. Staff is cheerful despite the early hours I fly out of Philadelphia."
חסרונות: "There is a complete lack of airport personnel at 3:00am and the fire alarm went off and sounded for about half an hour or so."
חסרונות: "Horrible service"
חסרונות: "Customer service. Not losing my bag"
חסרונות: "The wifi signup process not seemless with Android."
חסרונות: "Entertainment system for myself and my wife failed after an hour."
חסרונות: "3 of the crew Members were extremely rude... snarky remarks when asking very simple questions... We are supposed to have a good experience as a costumer. Not my fault the crew might be tired or having a bad day."
חסרונות: "Paid a LOT of money for a good Exit row window seat and was frozen out, even with a blanket and 2 jackets."
יתרונות: "The pilot made up for a lot of time. The flight was said to be 1 hr 40 minutes about but we touched down after about only 1 hour in the air. Deboarding was quick."
חסרונות: "The flight was delayed three times. We eventually boarded and then spent another 30 minutes waiting to taxi. Another narrow plane with not much room."
חסרונות: "Flight delay at every single step of the way Crew was great though"
יתרונות: "Great service!!!"
חסרונות: "I couldn’t finish the free in air entertainment. My flight was to short. :)"
יתרונות: "On time"
חסרונות: "Flight attendant"
יתרונות: "Our seat upgrade was great. had plenty of leg rooms. Staff was attentive and flight was once again comfortable."
חסרונות: "Took a while to embark on time. The in flight usb on all of our seats wasn't functioning at all. At least the entertainment portions was working."
יתרונות: "The crew was pleasant"
חסרונות: "We sat on the taxi runway for almost an hour waiting for our turn. Then some rain came and the captain didn’t want to take off. I can understand snow, but rain?"
חסרונות: "The crew was a little late"
חסרונות: "Great flight on time no issues"
יתרונות: "We arrived to LAX at the same scheduled time and the pilots were very informative when we might have turbulence."
חסרונות: "Head phone jack was broken, was told by one attendant that they would fix it. He never came back, told someone else and they said sorry, there was an open seat 6 rows back. Was not going to have my son sitting by himself. Knowing that you have to check many things prior to the flight, maybe have a back up plan for something like this."
יתרונות: "The flight crew was very pleasant."
חסרונות: "The flight was delayed and when we arrived to the destination we were unable to land and the pilot made a brisk turn then the landing was rough. We also fad to wait about 45 minutes before we parked at the gate. I suppose the bad weather was to blame but it was very uncomfortable and would have appreciated better communication from the flight crew."
יתרונות: "Had been expecting middle for all four,so this was great."
חסרונות: "Guess I need Bose noise canceling headphones after all."
יתרונות: "Good seats with a bit more room than most planes. Very good staff onboard."
יתרונות: "I liked the extra space on the window side of my seat."
חסרונות: "Legroom was minimal."
חסרונות: "Unsatisfied and spent over an hour on the tarmac waiting For a gate change that was not communicated. We sat and waited for an hour while some “carts were moved” from the gate. And now we’ve been waiting on our bags for 30 minutes. I have high expectations for AA and have had great experiences in the past. I will reconsider using this airline in the future."
חסרונות: "I asked for water and juice, they just gave me juice"
יתרונות: "Flight on time."
חסרונות: "I miss friendly Southwest. Even the assigned seat is kit enough for me to use AA again. People smile at Southwest and seem to enjoy their job."
יתרונות: "Crew very quick and efficient in service"
חסרונות: "Over crowding, boarding is a jungle,"
יתרונות: "Crew was friendly, seats were comfortable."
חסרונות: "Didn't receive any snacks for the flight Had to pay for any use of wifi. Entertainment used to be provided along with trip."
חסרונות: "My flight was delayed 4 times from Columbus to Chicago due to an ATC issue in Chicago. On the 4th delay announcement I had to rebook my international flight for the following day because my connection was leaving Chicago while I was still in Columbus. I had to rebook and get a hotel for the night on my own expense since American Airlines won't pay if it is weather related even though the weather was not the issue, rather air traffic control. The plane we got the next day was a smaller uncomfortable plane with zero entertainment and a crew that projected they would rather be anywhere else. I don't blame them, my experiences with American Airlines had been progressively getting worse."
חסרונות: "They didn't even get me to Sarasota, they flew me into Tampa."
יתרונות: "The plane was new and very comfortable. Service fair."
חסרונות: "The food was horrid."
יתרונות: "Large selection of movies/TV to keep your mind busy, food is great and plenty of it (liked the additional ice cream and free beer at meals)"
חסרונות: "I tried to tell the attendant my screen wasn't working but she cut me off and said "it's loading" (it had been loading for 30 min while everyone else's screen was working, but she was gone before I could mention that). I watched my wife's screen for a whole movie and then re-asked a different attendant if they would mind restarting my screen. He did, and it loaded."
יתרונות: "It was a small plane so I didn't expect much. The attendants were a little disconnected for it being a three hour flight."
יתרונות: "Everything was timely, courteous & pleasant. The aircraft was very clean."
יתרונות: "Upgraded to business class and it was wonderful"
חסרונות: "I have no complaints"
יתרונות: "appreciated having enough room for my knees not to hit the seat in front of me"
יתרונות: "Friendliness of flight crew; entertainment choices."
חסרונות: "Food was poor for first class."
יתרונות: "plane was entirely too small for any hope of comfort will advise friends not to book a flight that includes American eagle, and will not use American in the future if I can avoid it."
יתרונות: "Everything was excellent about the flight. I had no issues"
London airport is horrible and the most rude people I've encountered at an airport. Truly sad
Overall everything was smooth and pleasant
Canceled my trip never flew. They were rude and uninformed. Caused me grief wanting another covid test even though I had one plus I am vaccinated. No excuse. They should have had a test station by their ticketing counter. Had to hunt for transportation which was very difficult since it was 10 pm. Rented car for 350 to get home. I would think twice before booking through Kayak and with BA. kayak should have had more assistance and not just sell the ticket. Both receive an F .
חסרונות: "The pancake was not cooked enough couldn’t eat it"
חסרונות: "Boarding process.."
יתרונות: "Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around"
חסרונות: "On line check-in/seat selection was a disaster"
יתרונות: "The flight was relatively on time and the crew was nice"
חסרונות: "The food was not the British Airways high quality"
יתרונות: "great crew great seats great entertainment great pilots great food and the greatest airline in the world"
חסרונות: "free wifi"
חסרונות: "Entertainment didn’t work, big delay broken seat"
יתרונות: "Great !"
חסרונות: "Kosher meal a bit hard to open"
חסרונות: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."
יתרונות: "Nothing particularly"
חסרונות: "Food was awful"
יתרונות: "Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!"
חסרונות: "Loved the flight however wished the food selection was better in business call. On the way to Mumbai the option and choice was better and tasted good. I was not impressed with selection and taste it could have been better."
יתרונות: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
חסרונות: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
יתרונות: "The attitude of crew long ques for toilet"
חסרונות: "Long queues for toilet"
יתרונות: "The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system."
יתרונות: "Flavor was fine"
חסרונות: "Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad."
יתרונות: "Not much. Even magazines were not available for 2 last raws."
חסרונות: "Even magazines were not available for 2 last raws"
יתרונות: "Service, clean restroom, courtesy of crew members"
יתרונות: "Nothing really was good or stood out in a positive way."
חסרונות: "Horrible lie flat seats with absolutely no stowage room. Seats are super cramped with 8 in a row you feel like being transported in a cattle car. Crew was most decidedly unfriendly. We were boarded on time despite the fact BA knew the flight was delayed and sat at the gate for an hour. Food was equivalent to hospital food. U must be crazy to fly business in BA. Never again."
חסרונות: "No breakfast on out bound leg"
חסרונות: "Don’t do it!! Totally disorganized airline with uncomfortable seats."
יתרונות: "The crew were very helpful"
יתרונות: "Modern plane"
חסרונות: "Tiny sized seats, very narrow and no legroom. Horrible experience"
יתרונות: "My upgrade."
חסרונות: "That I needed to be searched again before boarding the plane. The long layover."
יתרונות: "On time"
חסרונות: "Paid for bulkhead seat and was not given a bulkhead seat."
יתרונות: "Good and crew were fine"
חסרונות: "Seats were too close, not comfortable"
חסרונות: "the flight delayed a lot and i missed my connection flight as a result"
יתרונות: "World Traveler Plus on BA is not as good as premium economy on other airlines."
חסרונות: "Check in. Too many people checking in and too few BA employees to handle crowd. Severely understaffed."
חסרונות: "The airplane was shaking all the flight"
יתרונות: "The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)"
חסרונות: "The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers"
חסרונות: "I booked a regular flight and at the end the system or dont know how, booked me PLUS ECONOMY, when I wanted to change my ticket date, it was so expensive and almost no dates were available. Also, you didnt give me chance to downgrade in order to change the dates more easily. I always fly through BA and I love the easy it is to change dates, but this time you disappointed me. I usualy choose BA because its easy and non expensive to change dates in my flight but now I may be open to book with other airlines."
יתרונות: "The flight was smooth from boarding to landing early at Heathrow."
חסרונות: "It was a fully booked flight, which means the person next to you tends to overflow into your seat"
חסרונות: "I paid 100$ because I had to cancel my request. It was a technical error of your reservation system which unexpectedly changed my return from the 5th of November to the 6th of November. The fine was unfair and you're required to refund me."
יתרונות: "The staff were some of the friendliest I have encountered in recent traveling experiences. They were very attentive to every passenger."
חסרונות: "We only paid for economy seats, and unfortunately, it's hard to expect much more than what we got. The friendly service made up for the lack of comfort these seats provide."
יתרונות: "Upgraded to world traveler plus was way more comfortable. The flight crew were so so nice and helpful. I am handicapped and they just couldn't do enough to make me comfortable."
חסרונות: "They the seats I reserved months ago were changed."
יתרונות: "Fligth attendants of British, Iberia provided excellent and friendly service. Some of London British Airways desk and gates officcers, gave me really poor service."
חסרונות: "My flight to London was pretty good,. Service was excellent.. But not my transfer to Madrid , I lost my conecttion. On London airport, I was sent back for the gate because I showed up early and they ask me to take care of the screen and wait for the gate #, when they showed the # , I went to the gate and was told my flight had left an hour ago and sent me back walking . I was wearing an orthopedic shoe, due to a toe fracture and i had to walk again all this long distance back to the terminal.!! British airway gave another flight and had to pay $279 dlls for a ticket to Madrid.2 hrs later. My flight was by Iberia and the service. was excelent. I wonder if the insurance , I bought initially will cover something of the $ 279 dlls ticket ? Fligth back to EUA was by AA and service was excellent"
יתרונות: "I loved the on-demand entertainment which starts as soon as you board the plane and continues all the way into landing / taxing to the gate."
חסרונות: "The system would not allow me to check-in / get my boarding passes 24 hrs prior to barding, which basically left me with a middle seat all the way to Seattle. I considered this a terrible process and didn't get a good explanation why I was blocked from doing my check-in online."
חסרונות: "No food selection. No vegan meal that i ordered for my daughter."
יתרונות: "Most everything"
חסרונות: "Seat choice"
חסרונות: "BA cancelled the flight, did not reroute us, provided a phone number for tel aviv (closed for the weekend). Terrible customer service. And our ticket was bought thru vayama who also did not bother to help us. Bad bad customer service for BA."
חסרונות: "boarding with bus instead of sleeve"
יתרונות: "Security staff was rude in England and our suitcases was lost And they did not even let us know"
יתרונות: "The crew was very efficient"
חסרונות: "The was really bad."
חסרונות: "I received no information from British Airways! Luckily someone saw that all flights on BA had been canceled. This is the second time this has happened with British Airways. They have zero customer service and terrible communication."
יתרונות: "I really liked that the time changed to a more reasonable arrival time. Usually that flight gets in way passed 10 and it’s makes for a long day of travel. I appreciated arriving earlier and on time."
יתרונות: "the over seas flight was fine... once we got on board"
חסרונות: "The desk does not open until two hours before your flight. Our flight was canceled, 10 minuets before boarding .... with no recourse we were booked on the next day. It took the airline 3 hours after the cancelation to get out luggage back. When we finally got out, the next day, our flight was delayed and we almost missed our connection. Every one who was trying to make the same connection said that every time they fly Air Canada they are always running. We needed up being the last ones on the plane.... they gave away our seats so we were separated for 12 hours. And shoved into corners!!! Our bags made it two days late."
חסרונות: "Connecting flight in Toronto late 4 HOURS!!!!! There is no excuse for such delay. Another plane should have been made available for the flight."
יתרונות: "Flight wasn't crowded and it was a quiet flight."
חסרונות: "Flight was delayed an hour, but baggage arrived fine."
יתרונות: "Every thing"
חסרונות: "Everything was amazing"
יתרונות: "Everything went well, the crew was great."
חסרונות: "Not enough leg room Cramped seating area in coach"
יתרונות: "Crew we're very accommodating and friendly."
חסרונות: "Seats extremely narrow and back support non-existent."
יתרונות: "Overall, flights were ok"
חסרונות: "4 hour delay in Toronto for our connection."
יתרונות: "nice food great crew"
חסרונות: "the washrooms need more cleaning during this long flight messy boarding"
יתרונות: "great crew."
חסרונות: "no wifi on a transatlantic 12 hour flight!!!!"
חסרונות: "They feel like seats for budget flights."
יתרונות: "Really liked I have space for my legs."
יתרונות: "Crew was excellent"
חסרונות: "Entertainment system did not work for the first two hours"
יתרונות: "Good legroom and entertainment options, on time. Enjoyable overall."
חסרונות: "Food showed British heritage -- stodgy, boring, overcooked. The bathrooms were dirty and out of supplies after a while."
יתרונות: "You fly a beautiful plane, the Boeing 787. Excellent entertainment, more comfortable seats, and just about everything on this plain was upgraded. It is a case study of how to do things right. The most impactful for me was air humidity. It was refreshing to fly and not feel like I've been in the Sahara desert at high noon. So, your starting point is really high, but you really need to look at your service."
חסרונות: "our flight was 40 minutes late in departing TLV. My connection in Toronto then was changed to a later flight, which was then delayed too by 50 minutes. all in all a 14 hour flight with connection ended up being close to 18 hours. My biggest two complaints about the flight itself is the food & the toilets. Your meals are the worst I've had in a major airline, and you should not serve customer frozen of close to frozen bread or sandwiches. If you are serving rolls, sandwiches or pitas, or bagels heat them up first. El-Al has been doing it for decades, go look at how they do it. But besides the bread/sandwiches issue, your meals are a really bad version of frozen supermarket meals. Just terrible all round. The other complaint is the bathroom. It was not cleaned frequently enough."
יתרונות: "Tel Aviv security is confusing and time consuming but Air Canada helps you make it through. Flight is on a comfortable new airplane with gray movie selection. Two full meals and a snack provided."
חסרונות: "Everything Luggage no come on time This is the worst company"
יתרונות: "The flight was relatively empty, so there was a lot of room. Had it been full, I'm not sure I would have rated comfort so highly."
יתרונות: "The food was good, staff was pleasant"
חסרונות: "Flight boarded late, left an hour late with no explanation, causing us to miss our connecting flight in Toronto. They did switch our boarding passes to a later flight, but only 1 of 3 pieces of luggage arrived in chicago (as did also to 4 other families on our flight) it took 2 more days until we received them."
יתרונות: "Very friendly flight attendants. Great food!"
יתרונות: "Food good Choice of movies pretty good"
חסרונות: "Suitcase damaged No one in Detroit to process claim Amount of wine offered was somewhat meager for such a long flight"
חסרונות: "AIr Canada lost my luggage and the return flight was late"
חסרונות: "Flight was delayed"
יתרונות: "Fantastic service. I will use Air Canada again."
חסרונות: "The delay was unforeseen but acceptable."
חסרונות: "There was no information for the new rules of eTA and I've lost my flight from Tel Aviv to Toronto to my friends baby's baptism. Shame!"
חסרונות: "Not on time. I missed my connecting flight"
חסרונות: "The flight was delayed about an hour and a half, only after some time at the gate they explained it on the mic.I had a connection flight, and before landing they mentioned there will be agents helping those with upcoming connections to catch them up due to the delay, but those people just pointed me in the general direction of the gates. I had to ran all over the airport, confused after the terrible long flight, and since it was my first time there. I made it at the last second, they changed my seat without my permission and didn't have enough room for my bag so I had to check it. The general attitude of the crew was reluctant at best.The food was mediocre, like what you would have gotten in a flight 10 years ago, and they gave beef to people who asked for chicken. I wanted to be more cool about it, but it was a terrible flight in every Aspect, and I never even got an apology or a follow up."
חסרונות: "I did not like aircanada changed my sit without asking me.I did not like delays."
יתרונות: "Food need to improve it's no taste and stank of meat"
יתרונות: "Boarding and crew were very good."
חסרונות: "Air Canada Legs were excellent, but Rouge Sucks!"
יתרונות: "Staff was super nice to my surprise."
חסרונות: "Flight was late."
יתרונות: "The attendants were helpful The food was good"
יתרונות: "New aircraft 787. Direct flight from Israel to Canada, no layover in Europe. That was nice. The crew was very friendly and helpful. The worst part was the airport in Toronto. Very confusing to get around in. And having to fill out custom papers for Canada when I wasn't staying in Canada or leaving the airport. Didn't like that. But the service of Air Canada makes up for the airport, I would use their service again."
חסרונות: "No leg room Seats uncomfortable"
יתרונות: "the mounties rock, seriously"
יתרונות: "The staff was very friendly and extremely accommodating."
חסרונות: "There could have been a bit more on the entertainment selection side."
יתרונות: "I loved the 787 with the mood lighting and humidified air. The flight attendants were very nice and attentive. I loved the warm towels after take off and before landing!!!"
חסרונות: "I had a 4 hour layover in Toronto. Could have done with a much shorter layover. A Dr. Pepper as a soda selection would be nice but not essential."
יתרונות: "The crew was nice and friendly"
חסרונות: "The seats are too tight"
יתרונות: "The crew was polite and friendly."
חסרונות: "The food was not good"
יתרונות: "Great customer service great people"
חסרונות: "Having to pay for changing return date. You should have an open ticket option for extended stays"
יתרונות: "Arrival times for principle flight..."
חסרונות: "Long walks at Toronto..."
יתרונות: "The 787 is avery comfortable airlplane."
יתרונות: "The flight attendants were very professional and caring"
חסרונות: "My vegetarian food choice did not transfer from my United Airlines profile"
יתרונות: "Love the new planes and choose aircanada for all my Tel Aviv flight because of this"
חסרונות: "Food is terrible and it's always very cold. Near the end of the flight the A/C started leaking water from the ceiling."
יתרונות: "The flight from Tel Aviv to Toronto was excellent and the food was great. I'm definitely using Air Canada in the future!"
יתרונות: "The crew appeared overworked and understaffed. I feel that there should have been at least 2 to 4 more to help with the large number of passengers on the plane. It appeared to be more than full and perhaps extra seating was added."
חסרונות: "The plane was overcrowded. Seating was extremely uncomfortable and much too narrow. I am a relatively thin person but the person to my right was large and kept on pushing into me during the entire flight. Plus it took us over an hour and 30 minutes before we left the airport because we had to wait until the entire plane off boarded before a wheelchair could be brought for my wife. After the wheelchair was brought and we picked up our luggage, (2 bags), which by the way were the last 2 on the carousel, there was only one line through customs for people with special needs. By the time we left the airport I spent at least 45 minutes trying to find the cab which had been sent from Rochester, NY to pick us up and when I finally found him he wasn't allowed to stop in the taxi lane to pick us up in the taxi lane because he wasn't an authorized cab in spite of the fact that I told the security person that my wife was in a wheelchair and the weather was close to 0 degrees celsus and it was snowing."