Bags lost and flight canceled in Charlotte.
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
The employees at the PHL Airport were terrible. Security people were beyond rude and couldn’t have been any less helpful. Thank goodness fir my flight, it was excellent.
יתרונות: "The crew was amazing the flight went well."
חסרונות: "I payed extra to be in premium economy and ingot put next to free upgrade and the flight was empty behind me so I had no room and I payed more just an unfair and ridiculous waste of money if I have people all around me and none behind me I shouldn’t have to pay for something if there giving it to the people so I get less riom"
חסרונות: "Delayed missed connection arrived many hours late"
יתרונות: "stupid airline"
יתרונות: "I was arriving only 45 minutes prior to departure time. Not able to check in my luggage. AA ticketing agent allowed me to bring my garment bag through security and to be checked in at the gate. Thank you very much!"
חסרונות: "Nothing really. Very satisfied customer here."
יתרונות: "Fast food service"
חסרונות: "Very narrow seats in coach. If you’re sitting next to a larger person expect to be crunched."
יתרונות: "Fast boarding"
חסרונות: "There was no service at all outside of first class. There was garbage around my seat. Small seats even in extra space seat"
יתרונות: "The crew was very nice. Everything was satisfactory"
יתרונות: "The only thing i can honestly say i liked about this flight was the seating."
חסרונות: "The crew was very rude starting from the gate. I was told that my carry-on was too big but yet there were people with bigger bags on flight. The crew was also very rude to fellow flight members. There was a small mix up with seats and instead of being nice to a lay they she was actually yelled at. The flight crew was very unpleasant."
יתרונות: "Great polite crew attentive to every need"
חסרונות: "I'm expecting more from AA. We were delayed for 2.5 hr since we didn't have a pilot !!!!!"
חסרונות: "No idea. I thought everything was good."
חסרונות: "I find seats a bit narrow"
יתרונות: "great trip and crew"
חסרונות: "food and entertainment (5+ hours!)"
יתרונות: "Quick boarding"
חסרונות: "Before the flight boarded the crew had to be paved. They were busy chatting at a different gate while the whole flight had to wait for them. No sense of urgency. Very unprofessional. We had the front seat in first class. All night long the crew were talking loudly- difficult to sleep. They should be conscious of the passengers"
יתרונות: "American Airlines staff from checking to departation were very friendly."
חסרונות: "Sat behind a couple with a small dog that was very stressed and barked at anyone that walked by. It was a late flight and I could have used a few winks."
יתרונות: "It was the most uncomfortable flight I can remember"
יתרונות: "The customer service on British Airways is excellent. The meal served on the overnight flight was wonderful."
חסרונות: "My original flight was rerouted due to a connection delay. They lost our baggage due to rerouting our flight from American airways. We were told that our bags would be delivered the same day and we are still waiting on our bags."
חסרונות: "Delayed, poor info, no snacks, not even water. Lady at gate was rude. And unpleasant. Nobody kept us informed correctly and when we asked we were treated unkindly. Horrible experience with AA. Will avoid"
יתרונות: "Flight was on time"
חסרונות: "Seat width, height, pitch and aisle width were absolute minimum. Very uncomfortable !!!"
יתרונות: "Pleased to get luggage with tight connections. Exceptional crew RSW- Charlotte. Good legroom in overseas flight . Please do on all flights"
חסרונות: "Tv screen didn’t work on trans Atlantic flight"
חסרונות: "My flight got cancelled with zero notice and I almost ended up on a 18 hour layover which would have resulted me in missing work. The staff was very unsympathetic and not helpful. There were 10 people behind the counter and nobody could help us. They were all just spacing out. Ultimately, I was placed on the flight, but had to rush to every single one of my four connecting flights. I am a frequent traveler but this is by far the worst experience I’ve ever had. Avianca should be embarrassed to be associated with star alliances."
יתרונות: "Left on time, service was good."
יתרונות: "Flight was actually operated by American Airlines. LHR was organized. Flight was ontime and arrived almost an hour early. Entertainment on flight was great. Food was OK. Great value for the money."
חסרונות: "Airplane food is always marginal. And space is limited, but this flight was OK."
יתרונות: "Everything. Crew. Comfort. Everything."
חסרונות: "Everything was great"
חסרונות: "i couldn't get my seat before the flight. Coouldn't even find out it was on American airline. So I couldn't get gluten free meal for any of the legs of my journey and I have celiac's disease. A real problem!!!!!"
חסרונות: "48 hours to get to Philadelphia from Madrid. First flight was cancelled due to plane mechanical problems. Then flight diverted due to bad weather. Horrible flight."
חסרונות: "There was no inflight entertainment at all. Your only option is to purchase WiFi so that you can view entertainment on your phone or other electronic device. For a plane that cannot offer inflight entertainment, the WiFi should be free."
חסרונות: "I'm petite 5 ft 2. 120 pounds but felt Not enough leg room too cramped. Otherwise was good on time and good choices of movies and food"
יתרונות: "Quick smooth flight"
חסרונות: "Everything went well with this flight."
יתרונות: "Good staff."
חסרונות: "Old plane, broken entertainment system, and blankets were not clean on a 9 hour flight."
חסרונות: "Free seats in economy class are way too squeezed for a 10 hours flight."
יתרונות: "The employees were nice. That's about it for positive words."
חסרונות: "As we were a few minutes from our scheduled boarding, the flight was canceled. The reason we were given was the weather, but the weather was fine in Chicago and it was fine in New York. No other flights were canceled, so the weather excuse didn't hold up. They wouldn't put me on another flight that day, so I ended up leaving the next morning on the first flight out but I was still late for work. They didn't seem to be very accommodating or apologetic and I didn't even offer compensation to those who had to stay overnight to wait for the next flight out. C'mon AA. Step it up! I would think that if you cancel a flight, you should help your customers get home the same day. Do whatever you can. I don't think you did whatever you could for most of us on that flight."
יתרונות: "Narrow aisle and seating. Attendant looking at his phone the entire time we were getting ready to take off as well during taxiing and takeoff. Unbelievable!"
יתרונות: "The staff was nice. The food was good."
חסרונות: "One hour and 30 minutes delay. I got my luggage the next day after landed."
יתרונות: "I flew Tokyo to Vegas and the entertainment was great."
חסרונות: "They cancelled my flight vis lax and put me on a flight vis Dallas. That added about 7 hours to my journey. Then they sit on the tarmac for 50 minutes doing nothing on both of the two flights."
יתרונות: "Snacks and entertainment"
יתרונות: "It was excellent!"
יתרונות: "Boarding was good, Good flight , good service , plane was small for the distance with limited space for movement ,"
חסרונות: "Plane was good overall but I was horrified by my previous AA flight I was connecting from so I didn't feel good about it the whole time."
יתרונות: "Tailwinds in our favor cut our flight down by an hour! Check in and boarding was super easy!"
חסרונות: "When I got to the terminal there was no Iberia flight. Stuff from other flight company told me Iberia does not operate anymore. Shocked. I asked the stuff what to do, they called on the phone for me and told me their flights was transferred to American Airlines instead in another terminal. When I walked to the other terminal I was already too late. Paid $300 extra for rebooking. No one picked up the phone when I called service either. Never trusting this company again. Worst experience had."
יתרונות: "Closer to home"
חסרונות: "No gluten free snacks"
אחלה צוות אחלה אנשים אחלה שירות מומולץ ביותר
יתרונות: "Crew was making an effort...."
חסרונות: "A newer plane. First class was old and uncomfortable. Bins were small and didn't fit much."
חסרונות: "Less full"
יתרונות: "Got a row to Myself"
חסרונות: "No Masks really enforced"
יתרונות: "GREAT SEATS AND SERVICE"
חסרונות: "other than free flights, nothing"
יתרונות: "Convenient route, great United Polaris lounge at SFO for business passengers."
חסרונות: "The flight frequently arrives about an hour before customs desks are opened, so passengers are forced to wait inside the airplane after landing until the customs desks are open."
יתרונות: "Crew was helpful and nice"
חסרונות: "More movie options"
יתרונות: "Premium economy was great"
חסרונות: "Toilets were broken"
יתרונות: "Crew was pretty friendly"
חסרונות: "Food is disgusting, they should really be embarrassed to serve it to humans. Also, the seats are uncomfortable, don't don't recline enough, and don't offer enough room for normal-sized adults to sit comfortably on a 15 hour flight."
יתרונות: "Crew, seat, entertainment were okay..."
חסרונות: "The check in at CDG (Paris) was a disaster. There were 4 or 5 different flights checking-in at the same time so people were standing in line for hours... United did not have enough personnel to properly handle their customers. I suggest they make self check-in stations available for customers."
חסרונות: "A horrific, frustrating and humiliating experience at the Tel Aviv airport. United airlines did not inform me about the security process for transit passengers. I was subjected to humiliating search and with my bag still at the Tel Aviv, because they didn't have enough times Worst experience ever!!"
יתרונות: "Plane was clean and crew was hard working. Good coffee!"
חסרונות: "The lines at the EWR terminal were a NIGHTMARE. Will avoid United EWR terminal in the future. Encountered some RUDE customers too (not United’s fault but overall frustration with lines didn’t help)."
יתרונות: "Enough legroom in economy. Crew friendly and helpful. Kosher food good."
יתרונות: "T was an OK flight, not bad by economy standards. 10 1/2 hours to be endured."
חסרונות: "Well, I did not like that I had booked Lufthansa, an airline I like to fly, but it was really a United flight. The Lufthansa booking included the first checked bag as free. This information did not reach United and I was faced with a £45 fee for the bag! Not a pleasant surprise and I would like the money back. I would also like to make sure that the return trip does not cost me another £45!"
יתרונות: "The seats were comfortable and the entertainment was good."
חסרונות: "My video monitor was loose and I had to hold it up the whole time I was watching it. I told the flight attendant but they said they didn’t have a screw driver. The food wasn’t good."
יתרונות: "Alot of empty seats to stretch out"
חסרונות: "Very basic not so comfortable seats"
חסרונות: "Dirty airplain, 12h flight, the food a disaster, crew that don’t know to smile, restrooms dirty the igienic paper and a lot more...."
יתרונות: "The crew is friendly and helpful. The entertainment system is good and fairly modern. The entertainment over WiFi is a great option."
חסרונות: "There's no Premium Economy cabin. The Economy Plus seats are as narrow as regular economy seats. The food is fairly basic, and many other airlines serve better."
יתרונות: "the entertainment program was good, and the plane in good shape"
חסרונות: "food was terrible"
יתרונות: "Service was very good, they were on time and considering the flight time food was good too."
יתרונות: "Food, Service"
חסרונות: "Leg Space"
יתרונות: "Even though we took off late, the flight landed early. We were served two meals and a snack. Entertainment was fine."
חסרונות: "It's a 12 hour flight. It's exhausting"
יתרונות: "I purchased a seat with extra legroom and It was comfortable, the staff was accommodating, and the entertainment was good."
חסרונות: "The food was not good, salad was old, and overall not good."
חסרונות: "I am pregnant and took a 12-hour flight. The flight crew did not provide me with food for 11 hours of that flight. When I asked the flight attendants for food they told me they had none, and it was my fault I didn't bring anything to eat. then I saw them handing out food to business class. I understand that I did not shell out the class to fly business class, but it's not okay to not feed a pregnant woman. Additionally, when I was flying form you were not allowed t bring water onto the plane. The flight attendants only provided me one small water bottle an two small cups of water. I asked for more but they said no :( I will never fly United again"
יתרונות: "Service,management, food"
חסרונות: "The comform of the seats was very poor. Entertainment only worked half way. Stewards did not ask if I wanted to eat or not. Only pessengers on the alley seats were asked. Very little attention was given to make passengers comfortable."
יתרונות: "We enjoyed the ability to have beer and wine included. We thought the meals going to Tel Aviv and on the return were very tasty, good portions, and served at the appropriate times. We loved the choices of movies/tv that were updated and new and also included."
חסרונות: "The only issue we had was getting up to go to the bathroom midflight. There was some slight turbulence and the attendants demanded we sit down for safety (it wasn't too bad though) yet once we got back to our seats the turblence was fine, and we got up to go again and the same thing happened. There were long lines for the bathrooms. I'm not sure if that can be avoided though."
יתרונות: "the flight was cancelled!!!"
יתרונות: "Comfortable seats, pleasant crew"
חסרונות: "The flight was over 3 hours delayed (we took off later than we were planned to arrive). The boarding process was very long with frequent delays. There was no sense of urgency to board quickly. Once we were boarded we sat at the sky bridge for another 10-15 minutes before departing."
יתרונות: "We made it safely to our destination."
חסרונות: "Did not appreciate the flight attendants at all. VERY rude staff. Not considerate by making everyone wait a LONG time to serve food, which was not served in a friendly manner at all. It was quite obvious they did NOT care about our comfort or experience. Would NOT recommend unless I'm desperate and feel like being around people who hate their job and want me to know it."
יתרונות: "everything is perfect"
חסרונות: "i wish i have something to say"
יתרונות: "I liked the movies,they have many movies and I can choice"
חסרונות: "The flight was delayed and the employees of the front desk don't help anything. The service was worse."
חסרונות: "The crabbiest crew I've ever encountered - they even barked at each other."
יתרונות: "Flight missed and now sitting here in an empty airport waiting for my next day flight at 650PM. Btw all local hotels are booked. Thank you United for stranding an active duty Soldier!"
חסרונות: "Flight missed and now sitting here in an empty airport waiting for my next day flight at 650PM. Btw all local hotels are booked. Thank you United for stranding an active duty Soldier!"
יתרונות: "the staff was extremely pleasant, and so nice. the flight was ok"
חסרונות: "The gluten free menu wasn't very good, and also there were no gluten free snacks. 1% of the population has celiac, I expected more these days..."
חסרונות: "Not enough good movies"
יתרונות: "The flight attendant was GREAT!!!!"
חסרונות: "Again with the pretzels"
יתרונות: "Everything was great"
יתרונות: "Good legroom. Did not feel cramped"
חסרונות: "No access to movies because my earbuds would not plug into the hole for them. All food was nasty, inedible. Breakfast so bad even the smell of it polluted the cabin for the remainder of the flight. Just a cold ham or turkey and cheese sandwich would have been preferable. Attention from flight attendants was haphazard at best. Chose this flight because of good flight times but in future will avoid United if at all possible."
חסרונות: "Some moron decided that passengers shouldn't be allowed to bring drinks on the plane. This means that after passing security and customs, after buying an overpriced cup of latte, you are told to spill it or else. And that's in a country that lives on security. Unacceptable. Unjustified and unheard of."
חסרונות: "The food was terrible"
יתרונות: "More space than El-al. No delays"
חסרונות: "Food. We ordered 4 special meals and got only one!"
יתרונות: "There was more room on this flight. Comfortable. Staff was nice."
חסרונות: "Gate change/delay"
יתרונות: "They definitely had more viewing choices in their entertainment than anyone could watch."
חסרונות: "The two big complaints are the food which was quite pathetic for a 14 hour flight - half of a cold sandwich and one cookie!!! Really?? They need to fly their competition and see how it should be done! The biggest complaint of all is their slight of hand baggage charges. If they're going to partner with another airline, they need some communication and agreement about pricing and allowances. Even though we are United Club members and credit card holders, we were charged nearly $400 to bring our luggage home, after paying just $30., yes, thirty, on Air New Zealand to take two extra bags! United's own overseas policy allows two bags, but they charged us anyway on return because we came on an airline that only allows one even though we paid ANZ to bring extra. Extremely illogical."
חסרונות: "Plane was small with very loud engine"
יתרונות: "lay flat bed in business class"
חסרונות: "The seat area wasn't cleaned properly"
חסרונות: "Flight was canceled completely. No email was send about the cancelation or explanation. Agents weren't helpful with readjusting flights"
יתרונות: "Crew was very friendly."
חסרונות: "App never worked so I couldn't watch a movie on the flight."
יתרונות: "I was satisfied with the friendliness of the flight crew. The comfort of the flight was satisfactory also."
חסרונות: "I was unhappy with the handing of my luggage when unloaded plane side in Houston. The unwillingness of the representatives of United to help was extremely dissapointing. My flight being delayed I guess was just the icing on the cake."