חסרונות: "Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again."
יתרונות: "Food was not available for flight."
חסרונות: "Drops coming down from the Air condition system"
יתרונות: "Good. Thank you."
יתרונות: "Crew was great"
חסרונות: "Didn't have the vegetarian meal I ordered"
יתרונות: "Really friendly crew"
חסרונות: "No entertainment, worst food I've ever had at an airline"
חסרונות: "My sun glasses were stolen out of my luggage !!"
חסרונות: "the seats and service as a whole"
חסרונות: "I missed the flight to Manchester due to delay in the flight to Munich"
יתרונות: "Friendly staff.. Good food and as we had emergency exit seats there was plenty of leg room. Unfortunately no entertainment was offered on this flight."
חסרונות: "No entertainment. Plane was cold."
חסרונות: "We had 30 minutes delay"
חסרונות: "I couldn’t eat the food"
יתרונות: "Everything was excellent, there was no entertainment but wasn't needed because it was a short flight"
חסרונות: "We got there 15 minutes late, which isn't that bad but I had a connection flight and it was very pressed to get to it"
יתרונות: "On time, easy boarding, nice crew"
חסרונות: "Seats were hard as rocks, I was squirming within the first hour. No entertainment."
יתרונות: "The service. Smooth flight."
חסרונות: "Need AC outlets and TVs"
חסרונות: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"
יתרונות: "crew is nice"
חסרונות: "breakfast was pretty lame !"
יתרונות: "Went smoothly and without delays"
חסרונות: "Food was horrible. The buns and croissant were cold and not fresh"
חסרונות: "Where is my bag"
חסרונות: "* The gate was with bus, and not a direct terminal connection * There were no drawing sets for kids * The food was either overheated or somehow impacted - didn't look proper"
יתרונות: "Very good care ofrom the staf Not cold"
חסרונות: "The breakfest was terible. Not tacty a t all. No entertainment. We took 2 difernt meals and both bad"
חסרונות: "Terrible boarding. Finally we were almost 1 hour delay in departure"
חסרונות: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
יתרונות: "Accurate. Friendly."
חסרונות: "My suitcase weal broke during the flight!!"
יתרונות: "A lot of drinks"
חסרונות: "One hour in late"
חסרונות: "I was transferred to the flight through vienna, vienna-berlin was cancelled and i am stuck in Vienna"
חסרונות: "2 hours delay. Bad food"
חסרונות: "The flight was cancelled , for tecnical reason, we got very late flight instead- 12 hours delayed. We didn't get compensated for tall the in convenience"
יתרונות: "Nice crew"
חסרונות: "Delay for 45 minutes; unfortunately, it's becoming a trend at Lufthansa"
יתרונות: "The crew were very helpful, and the food was quite good."
חסרונות: "This was an old plane. There were no video screens or wifi. Legroom was minimal."
יתרונות: "The food (breakfast) was great. The plane was clean. The whole operation was very orderly."
יתרונות: "The crew"
חסרונות: "No TV"
יתרונות: "Friendly. And efficirnt crew"
חסרונות: "I didn't got the seats i asked for in the check in."
יתרונות: "Crew was nice."
חסרונות: "Flight was delayed. No entertainment, even though there is an app for it, it did not work, and the crew had no idea regarding it."
חסרונות: "Little food"
יתרונות: "Everything is very good!"
חסרונות: "Not enough leg ro in economy section."
חסרונות: "The flight was delayed 1.5 hrs and then completely canceled. They never gave us a reason as to why it as canceled and when they canceled it, they directed the entire group of the people on the plane to 4 different gates before getting a gate agent to tell us that we had to leave the gate and go back to the ticket counter and start over again. The security in Israel is very intense, so this was a big hassle. Then they only had 3-4 gate agents to rebook all 300+ people on the flight so we waited in like for 3 hours."
חסרונות: "The seats were too hard. I have never felt that way on any other flights."
חסרונות: "Checking in in Tel Aviv was the worst experience I have had in checking in. The ladies just sat there, explained almost nothing, gave no eye contact. Finally, they told me the flight was overbooked and that was why I was waiitng. They offered nothing else--as if I had done something wrong (the impression they gave me), rather than Lufthansa. I waited a full 1 1/2 hours. No other explanation. At the very end, when they finally put me on a flight, they chastised me for not checking in online---this was NEVER offered to me by Lufthansa on my flight there or on the return. With other airlines they always send me an email to check in online ahead of time. Lufthansa did not. I could not have been more disappointed with this checking in experience with Lufthansa. Again, the worst in my life and would be cause for me not to recommend Lufthansa to others. Otherwise, the flight itself and the actual crew were great. So disappointing to have such an unprofessional check in experience."
יתרונות: "Food was great!"
חסרונות: "Lackluster movie selection, internet was a rip off and barely worked."
יתרונות: "Everything about the service staff the plane amazing"
יתרונות: "Crew service"
חסרונות: "No entertainment on board"
חסרונות: "seats are way too close to each other."
חסרונות: "I didn't like that I bought a bottle of perfume and they let me take it from Israel to Germany without a problem, and as soon as I got to Germany they trashed it saying that it should've been in a sealed bag, so 80$ went to trash or God knows where,,"
חסרונות: "It was late, we had connection to Berlin and we were in a hurry And forgot things on the plain. They didn't make arrangements to help us be on time for our connection. We had to run. My name is Dan Chevion. Can we get back the items we forgot on the plain?"
יתרונות: "Attentive crew, despite an almost-full flight"
חסרונות: "Airbus seating is terrible - seats uncomfortable, seat pitch too small"
יתרונות: "good seats."
חסרונות: "crowded smelly gate, horrible seats, overcrowded bus out to the plane, which was late. to be fair, this is probably not Lufthansa's fault, unless their arrangement with Tel-Aviv airport always results in these awful gate assignments. we then stood outside on the tarmac on those external roll-up stairways. for a good 15 minutes. waiting to get inside the plane. Full sun exposure in the middle of summer. no sign of the crew. WHY."
They canceled our flights that went on anyway.
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
יתרונות: "Crew is excellent, polite and personal!"
חסרונות: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
יתרונות: "Terrific hot breakfast in bus. class"
חסרונות: "Window did not darken like the others."
חסרונות: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
חסרונות: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
חסרונות: "Delay due to strike"
יתרונות: "Flight arrived on time"
חסרונות: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
חסרונות: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
חסרונות: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
יתרונות: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
חסרונות: "The earphones could have worked!"
יתרונות: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
חסרונות: "Lost all our bags so couldn’t ski"
יתרונות: "Good food, friendly service"
חסרונות: "More trash pickup; only one round of beverage service"
יתרונות: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
חסרונות: "My suitcase didn't come with the airline."
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
יתרונות: "Crew was excellent -kind nice and very attentive"
חסרונות: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
יתרונות: "Friendly crew."
חסרונות: "So many people on a 747!!"
יתרונות: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
חסרונות: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
יתרונות: "kLM staff was great."
יתרונות: "I slept pretty much the whole time"
יתרונות: "The entertainment options were good."
יתרונות: "Professional crew. Good boarding."
חסרונות: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
חסרונות: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
חסרונות: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
יתרונות: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
חסרונות: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
חסרונות: "We did not get two of baggage at the destination."
חסרונות: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
חסרונות: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
יתרונות: "Lovely staff, good food, great movies."
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
יתרונות: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
חסרונות: "Nothing to be honest . All positive."
חסרונות: "old plane, tight and uncomfortable"
חסרונות: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
יתרונות: "The crew service is impeccable. Ground services very friendly and professional."
חסרונות: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
חסרונות: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
יתרונות: "Easy airport business"
יתרונות: "Speed, crew, and reliablity."
חסרונות: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
חסרונות: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
יתרונות: "Was able to check in online, very convenient and easy to access site."
חסרונות: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Luggage handling was disgraceful and lots of luggage was left behind after being delayed for more than an hour.
Upon purchasing the ticket, it stated that, checked bags would be $30 each, so I expected to pay only $30 for my second bag, being as my first checked bag came with the price of the ticket….instead, I was charged $75 for my second bag and not $30, like the price I saw… :-( very disappointing.. I was tricked.,.
Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.
יתרונות: "La ponctualité."
חסרונות: "Variété des boissons proposées."
חסרונות: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
חסרונות: "Short and sweet"
חסרונות: "Flight was delayed for 4+ hours"
יתרונות: "More leg room"
חסרונות: "Flight was delayed"
חסרונות: "Entertainment worked sporadically"
יתרונות: "Great crews, excellent customer service"
יתרונות: "Amazing crews!"
חסרונות: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
חסרונות: "Better in flight entertainment"
יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
יתרונות: "The crew"
חסרונות: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
יתרונות: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
יתרונות: "Crew was nice, too short of a flight to figure out more"
חסרונות: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
יתרונות: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
חסרונות: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
יתרונות: "Food was good, crew was very professional and courteous. Flight was smooth."
חסרונות: "Coach was cramped and the video system didn’t work very well"
חסרונות: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
יתרונות: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
חסרונות: "Business class seats weren’t comfortable and too narrow no entertainment."
יתרונות: "Good seat width Great movie selection Great food and drinks Nice and large A380"
חסרונות: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
יתרונות: "Enjoyed my food, especially tasty for airplan fare!"
חסרונות: "Not enough leg room"
יתרונות: ". Budget airline with no legroom or extras"
חסרונות: "See above. Nothing specific to like."
חסרונות: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
יתרונות: "I like traveling with AirFrance in general."
חסרונות: "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"
יתרונות: "Ground crew at CDG was helpful to file a claim for the lost luggage."
חסרונות: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"
יתרונות: "I like fly attendant who served us meal"
חסרונות: "I didn’t like that space between each seat is small"
יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"
חסרונות: "They were unfreindly and rude."
יתרונות: "Free snack and drinks. Good service."
יתרונות: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
חסרונות: "See above and the food was disgusting"
יתרונות: "Service was great, flight was on time and I really enjoyed everything"
חסרונות: "Little turbulence but overall it comes as usual so it was worth the flight"
יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."
יתרונות: "Short, lots of leg space"
חסרונות: "It was delayed"
חסרונות: "only there were del;ay at JFK"
חסרונות: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
יתרונות: "The Crew was the only thing that stuck out. Associates had Way more patience than i."
חסרונות: "Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage"
יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"
יתרונות: "Cabin Crew and food selections were top notch"
חסרונות: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."
חסרונות: "Meal choice missing kosher non-gluten combination."
יתרונות: "Food and service"
חסרונות: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"
יתרונות: "Friendly crew; comfort; punctuation. Fast boarding"
חסרונות: "Simple food - very small amounts. No entertainment."
hours late -- pilot was late, load has to be reshifted -- long waiting time on the tarmac -- bad in every way
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
American airlines has always been great. Will definitely be using them in the future!
From the moment I walked into the airport in Chicago to the moment I was walking off the plane in Florida I had an unforgettable experience! I was traveling with my 3 month old by myself and everyone just made sure I was taken care of. I couldn’t thank them enough!
חסרונות: "Not charging me 100 dollars For a luggage that was 56 pounds"
חסרונות: "Smooth flight. Left on time arrived on time."
חסרונות: "Attitude of flight attendant"
יתרונות: "super uncortable. everytime AA is shrinking their seats. wifi wasnt working and u have to pay"
יתרונות: "The pilots did a great job through turbulent air"
חסרונות: "I wish the seat reclined further back"
חסרונות: "The experience was excellent."
חסרונות: "More room I pay for main cabin It feels it was just the regular"
חסרונות: "The flight attendants were very polite. Both of us are blind, and they told us the information we needed – how far away is the nearest exit row. Otherwise they treated us like everyone else!"
יתרונות: "Easy in easy out"
חסרונות: "Lack of entertainment"
יתרונות: "The gate agent did a great job loading the flight, loaded each group smoothly. Got crackers on this flight."
יתרונות: "Great crew, comfortable chair. Entertainment was great."
חסרונות: "Everything was great."
יתרונות: "I was able to finish a movie I started on a different flight and found an additional enjoyable movie to watch."
חסרונות: "The airplane was uncomfortably hot. The flight attendant apologized and said it would cool off at cruising altitude. It never cooled off. The flight was full and very crowded. I was in the last boarding group even though my seat was in row 17. They required me to check my carryon due to space."
יתרונות: "The crew was great! The ride was smooth and the plane looked brand new!"
יתרונות: "Great crew!"
חסרונות: "Flight was too crowded!"
יתרונות: "Crew was nice"
חסרונות: "No tvs that was a major let down as i was traveling with 2 kids i was really not happy about that my 6 year old just wantex to watch something and kept asking every 2 minutes if we were there yet... so please some tvs on those plains would greatly appreciated."
יתרונות: "Courteous, friendly staff"
יתרונות: "No issues at all"
יתרונות: "Flight was on time"
יתרונות: "One of the only flights that got out during a blizzard. Very professional, de-icing went smoothly, pilot was smooth and flight was smooth."
חסרונות: "All good"
יתרונות: "The crew was excellent. Stewardess was cheerful and helpful. The flight while full was not crowded."
חסרונות: "Plane was late. Mechanical issue at the gate after boarding. Seating room pretty tight. Three gate chanes at O'Hare."
יתרונות: "My throat was sore and stewardess was able to give me water while I attempted to take cold flu pills"
יתרונות: "Getting home safely"
חסרונות: "Finding damage to my luggage"
חסרונות: "Attendant at the gate forced me to leave my troley hand bag to be checked with the excuse the fly was full and there was not sapce for people on groups 7 and 8 ( seats rear in te plane). I explained her I had personal documents and stuff inside my trolley but she told me I had to take another fly if I refused to checked. Our surprise was that the space above our seats ( row 30) was available and left empty the while fly! It was not fear and discriminated!"
יתרונות: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
חסרונות: "Couldn't get the entertainment app to work"
יתרונות: "The crew was nice."
חסרונות: "The flight was delayed due to weather, but nothing can change that. We still landed on time. Many other passengers were complaining."
חסרונות: "Sat on plane for over 3 hours waiting to take off. They didn't offer any drinks or snacks at all while we waited. They said if we get off we may not be able to get back on. Barely made any announcements Once we did take off all they gave us was a packet of so called pretzels that were stale and gross!!"
חסרונות: "The flight was delayed 3 hours waiting for a flight attendant"
יתרונות: "Crew and promptness. Roomie seat."
חסרונות: "No cellphone charger. No movie screen at the seat."
חסרונות: "one of the worst trip ever. although there were many turbulances, the captain did not appear to be proficient along the way. The landing was horrible as well."
יתרונות: "It was my first time I was a little scared but not anymore it was a smooth ride. Don't change nothing keep up the good work. Thanks for letting me explore"
יתרונות: "Friendly crew"
חסרונות: "3 hour delay"
יתרונות: "American got it right this time. Departing on time with a crew that seemed well qualified."
חסרונות: "No yves on the plane like delta. Flight delayed 5hrs"
יתרונות: "The third set of pilot tried their best to get us a spot to fly out due to bad weather we took off after almost 3 hours"
חסרונות: "The airline should have at least coordinated their crew arrangement before passenger boarding time, and have to change crew members three times after passengers boarded."
יתרונות: "Same as above"
חסרונות: "Same as above"
יתרונות: "At 6' 2" I was surprised that, with the seat in front of me not reclined (and fortunately no one ever did), my knees actually had a bit of room and were not pressed into the seat back in front of me. That and the flight schedule went smoothly - everything was on time."
חסרונות: "Maybe a couple of other sandwich options might have gotten me to pay for one."
יתרונות: "The plain went to the runway then stated that needed more gas due to weather so we returned to the gate, three hours later we finally departed. In two flights in three days I was delayed 9 hours"
חסרונות: "The 9 hours delay and zero compensation"
יתרונות: "The flight to Miami was changed to Chicago but it was still comfortable. The seats were nice and having overhead tv was still nice."
חסרונות: "We waited on the plane for two hours before taking off with no explanation and no food or drink. Crew said they didn't know when we'd take off"
Overall everything was smooth and pleasant
Canceled my trip never flew. They were rude and uninformed. Caused me grief wanting another covid test even though I had one plus I am vaccinated. No excuse. They should have had a test station by their ticketing counter. Had to hunt for transportation which was very difficult since it was 10 pm. Rented car for 350 to get home. I would think twice before booking through Kayak and with BA. kayak should have had more assistance and not just sell the ticket. Both receive an F .
חסרונות: "The pancake was not cooked enough couldn’t eat it"
חסרונות: "Boarding process.."
יתרונות: "Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around"
חסרונות: "On line check-in/seat selection was a disaster"
יתרונות: "The flight was relatively on time and the crew was nice"
חסרונות: "The food was not the British Airways high quality"
יתרונות: "great crew great seats great entertainment great pilots great food and the greatest airline in the world"
חסרונות: "free wifi"
יתרונות: "Flight space was quite empty in my section so that was AMAZING. Crew was lovely and helped with a few requests for myself and travel companions. Very good selection on tv and movies and the refurbished aircraft was very comfortable for me on this flight. Probably helps having seat to self."
חסרונות: "Nothing on this occasion"
חסרונות: "Entertainment didn’t work, big delay broken seat"
יתרונות: "Great !"
חסרונות: "Kosher meal a bit hard to open"
חסרונות: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."
יתרונות: "The crew were what you would expect - friendly & efficient"
חסרונות: "Uncomfortable seat Entertainment screen inadequate - flickered and touch control worked around 30% of time Entertainment choices were tired and outdated"
יתרונות: "Nothing particularly"
חסרונות: "Food was awful"
יתרונות: "Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!"
יתרונות: "Staff were very kind and helpful"
חסרונות: "The two meals we received were not quite enough to see us through a 9 hour flight"
יתרונות: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
חסרונות: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
יתרונות: "The attitude of crew long ques for toilet"
חסרונות: "Long queues for toilet"
יתרונות: "Not much. Even magazines were not available for 2 last raws."
חסרונות: "Even magazines were not available for 2 last raws"
יתרונות: "Service, clean restroom, courtesy of crew members"
חסרונות: "No breakfast on out bound leg"
חסרונות: "Don’t do it!! Totally disorganized airline with uncomfortable seats."
יתרונות: "The crew were very helpful"
יתרונות: "My upgrade."
חסרונות: "That I needed to be searched again before boarding the plane. The long layover."
יתרונות: "On time"
חסרונות: "Paid for bulkhead seat and was not given a bulkhead seat."
יתרונות: "Good and crew were fine"
חסרונות: "Seats were too close, not comfortable"
חסרונות: "the flight delayed a lot and i missed my connection flight as a result"
חסרונות: "The airplane was shaking all the flight"
יתרונות: "The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)"
חסרונות: "The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers"
חסרונות: "I booked a regular flight and at the end the system or dont know how, booked me PLUS ECONOMY, when I wanted to change my ticket date, it was so expensive and almost no dates were available. Also, you didnt give me chance to downgrade in order to change the dates more easily. I always fly through BA and I love the easy it is to change dates, but this time you disappointed me. I usualy choose BA because its easy and non expensive to change dates in my flight but now I may be open to book with other airlines."
יתרונות: "The flight was smooth from boarding to landing early at Heathrow."
חסרונות: "It was a fully booked flight, which means the person next to you tends to overflow into your seat"
חסרונות: "I paid 100$ because I had to cancel my request. It was a technical error of your reservation system which unexpectedly changed my return from the 5th of November to the 6th of November. The fine was unfair and you're required to refund me."
יתרונות: "Very good food"
חסרונות: "Not able to walk about the plane becuase of configuration"
יתרונות: "The staff were some of the friendliest I have encountered in recent traveling experiences. They were very attentive to every passenger."
חסרונות: "We only paid for economy seats, and unfortunately, it's hard to expect much more than what we got. The friendly service made up for the lack of comfort these seats provide."
יתרונות: "Upgraded to world traveler plus was way more comfortable. The flight crew were so so nice and helpful. I am handicapped and they just couldn't do enough to make me comfortable."
חסרונות: "They the seats I reserved months ago were changed."
יתרונות: "Pleasant and efficient"
חסרונות: "Flight delay - but that is not always under airline control."
יתרונות: "did not get notification about early flight departure, I do not expect great airline food but the food was TERRIBLE ! Staff was not informative about much nor did they serve with a 'smile""
חסרונות: "see other note"
יתרונות: "The flight boarded and left on time. The seat was comfortable with plenty of leg room."
חסרונות: "It was a bit cold part of the time."
יתרונות: "I loved the on-demand entertainment which starts as soon as you board the plane and continues all the way into landing / taxing to the gate."
חסרונות: "The system would not allow me to check-in / get my boarding passes 24 hrs prior to barding, which basically left me with a middle seat all the way to Seattle. I considered this a terrible process and didn't get a good explanation why I was blocked from doing my check-in online."
יתרונות: "Actual room in coach"
חסרונות: "Corination chicken"
חסרונות: "No food selection. No vegan meal that i ordered for my daughter."
יתרונות: "Most everything"
חסרונות: "Seat choice"
חסרונות: "Seating in Business Class is not satisfactory. Compared to Virgin, American and Delta, it is sadly lacking. No shelf to put water, book, etc. lighting not good and footrests aren't easily worked."
חסרונות: "BA cancelled the flight, did not reroute us, provided a phone number for tel aviv (closed for the weekend). Terrible customer service. And our ticket was bought thru vayama who also did not bother to help us. Bad bad customer service for BA."
חסרונות: "boarding with bus instead of sleeve"
יתרונות: "Security staff was rude in England and our suitcases was lost And they did not even let us know"
יתרונות: "The crew was very efficient"
חסרונות: "The was really bad."
חסרונות: "I received no information from British Airways! Luckily someone saw that all flights on BA had been canceled. This is the second time this has happened with British Airways. They have zero customer service and terrible communication."