It was a pretty empty flight. That's about it
hours late -- pilot was late, load has to be reshifted -- long waiting time on the tarmac -- bad in every way
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
American airlines has always been great. Will definitely be using them in the future!
From the moment I walked into the airport in Chicago to the moment I was walking off the plane in Florida I had an unforgettable experience! I was traveling with my 3 month old by myself and everyone just made sure I was taken care of. I couldn’t thank them enough!
חסרונות: "Not charging me 100 dollars For a luggage that was 56 pounds"
חסרונות: "Smooth flight. Left on time arrived on time."
חסרונות: "Attitude of flight attendant"
יתרונות: "super uncortable. everytime AA is shrinking their seats. wifi wasnt working and u have to pay"
יתרונות: "The pilots did a great job through turbulent air"
חסרונות: "I wish the seat reclined further back"
חסרונות: "The experience was excellent."
חסרונות: "More room I pay for main cabin It feels it was just the regular"
חסרונות: "The flight attendants were very polite. Both of us are blind, and they told us the information we needed – how far away is the nearest exit row. Otherwise they treated us like everyone else!"
יתרונות: "Easy in easy out"
חסרונות: "Lack of entertainment"
יתרונות: "The gate agent did a great job loading the flight, loaded each group smoothly. Got crackers on this flight."
יתרונות: "Great crew, comfortable chair. Entertainment was great."
חסרונות: "Everything was great."
יתרונות: "I was able to finish a movie I started on a different flight and found an additional enjoyable movie to watch."
חסרונות: "The airplane was uncomfortably hot. The flight attendant apologized and said it would cool off at cruising altitude. It never cooled off. The flight was full and very crowded. I was in the last boarding group even though my seat was in row 17. They required me to check my carryon due to space."
יתרונות: "The crew was great! The ride was smooth and the plane looked brand new!"
יתרונות: "Great crew!"
חסרונות: "Flight was too crowded!"
יתרונות: "Crew was nice"
חסרונות: "No tvs that was a major let down as i was traveling with 2 kids i was really not happy about that my 6 year old just wantex to watch something and kept asking every 2 minutes if we were there yet... so please some tvs on those plains would greatly appreciated."
יתרונות: "Courteous, friendly staff"
יתרונות: "No issues at all"
יתרונות: "Flight was on time"
יתרונות: "One of the only flights that got out during a blizzard. Very professional, de-icing went smoothly, pilot was smooth and flight was smooth."
חסרונות: "All good"
יתרונות: "The crew was excellent. Stewardess was cheerful and helpful. The flight while full was not crowded."
חסרונות: "Plane was late. Mechanical issue at the gate after boarding. Seating room pretty tight. Three gate chanes at O'Hare."
יתרונות: "My throat was sore and stewardess was able to give me water while I attempted to take cold flu pills"
יתרונות: "Getting home safely"
חסרונות: "Finding damage to my luggage"
חסרונות: "Attendant at the gate forced me to leave my troley hand bag to be checked with the excuse the fly was full and there was not sapce for people on groups 7 and 8 ( seats rear in te plane). I explained her I had personal documents and stuff inside my trolley but she told me I had to take another fly if I refused to checked. Our surprise was that the space above our seats ( row 30) was available and left empty the while fly! It was not fear and discriminated!"
יתרונות: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
חסרונות: "Couldn't get the entertainment app to work"
יתרונות: "The crew was nice."
חסרונות: "The flight was delayed due to weather, but nothing can change that. We still landed on time. Many other passengers were complaining."
חסרונות: "Sat on plane for over 3 hours waiting to take off. They didn't offer any drinks or snacks at all while we waited. They said if we get off we may not be able to get back on. Barely made any announcements Once we did take off all they gave us was a packet of so called pretzels that were stale and gross!!"
חסרונות: "The flight was delayed 3 hours waiting for a flight attendant"
חסרונות: "one of the worst trip ever. although there were many turbulances, the captain did not appear to be proficient along the way. The landing was horrible as well."
יתרונות: "It was my first time I was a little scared but not anymore it was a smooth ride. Don't change nothing keep up the good work. Thanks for letting me explore"
יתרונות: "Friendly crew"
חסרונות: "3 hour delay"
יתרונות: "American got it right this time. Departing on time with a crew that seemed well qualified."
חסרונות: "No yves on the plane like delta. Flight delayed 5hrs"
יתרונות: "The third set of pilot tried their best to get us a spot to fly out due to bad weather we took off after almost 3 hours"
חסרונות: "The airline should have at least coordinated their crew arrangement before passenger boarding time, and have to change crew members three times after passengers boarded."
יתרונות: "Same as above"
חסרונות: "Same as above"
יתרונות: "At 6' 2" I was surprised that, with the seat in front of me not reclined (and fortunately no one ever did), my knees actually had a bit of room and were not pressed into the seat back in front of me. That and the flight schedule went smoothly - everything was on time."
חסרונות: "Maybe a couple of other sandwich options might have gotten me to pay for one."
יתרונות: "The plain went to the runway then stated that needed more gas due to weather so we returned to the gate, three hours later we finally departed. In two flights in three days I was delayed 9 hours"
חסרונות: "The 9 hours delay and zero compensation"
חסרונות: "We waited on the plane for two hours before taking off with no explanation and no food or drink. Crew said they didn't know when we'd take off"
יתרונות: "Smooth and fast very clean and attentive crew"
יתרונות: "If there is good weather, everything will run smooth and on time."
חסרונות: "Be aware of the snow... My flight from YUL (Montreal) to FLL was delayed 4 hours!! The inbound flight was diverted to Toronto just because of ONE inch of snow in Montreal Airport."
יתרונות: "Every thing"
חסרונות: "Everything was amazing"
יתרונות: "Everything went well, the crew was great."
חסרונות: "When I had to change my wife's ticket due to an emergency, we were charged over $415.00. That is unfair."
חסרונות: "Not enough leg room Cramped seating area in coach"
יתרונות: "Overall, flights were ok"
חסרונות: "4 hour delay in Toronto for our connection."
יתרונות: "The flight was good"
חסרונות: "Because I miss my flight"
יתרונות: "Crew was excellent"
חסרונות: "Entertainment system did not work for the first two hours"
יתרונות: "Roomy plane."
חסרונות: "Restroom no working for disabled. Boarding was disorganized and chaotic."
יתרונות: "Staff was very helpful and kind"
יתרונות: "The flight attendants were very pleasant and helpful. My entertainment app was not letting me play a movies so they gave me a tablet for free. I thought that was very nice customer service."
חסרונות: "Nor enough moxie choices and mostly old ones. The exact same ones were playing on my return flight. The food options were not great. Not enough of a selection. Also my daughter and I were assigned seats apart and I felt not enough was done to help us sit together. We had to handle it ourselves once on the plane."
יתרונות: "You fly a beautiful plane, the Boeing 787. Excellent entertainment, more comfortable seats, and just about everything on this plain was upgraded. It is a case study of how to do things right. The most impactful for me was air humidity. It was refreshing to fly and not feel like I've been in the Sahara desert at high noon. So, your starting point is really high, but you really need to look at your service."
חסרונות: "our flight was 40 minutes late in departing TLV. My connection in Toronto then was changed to a later flight, which was then delayed too by 50 minutes. all in all a 14 hour flight with connection ended up being close to 18 hours. My biggest two complaints about the flight itself is the food & the toilets. Your meals are the worst I've had in a major airline, and you should not serve customer frozen of close to frozen bread or sandwiches. If you are serving rolls, sandwiches or pitas, or bagels heat them up first. El-Al has been doing it for decades, go look at how they do it. But besides the bread/sandwiches issue, your meals are a really bad version of frozen supermarket meals. Just terrible all round. The other complaint is the bathroom. It was not cleaned frequently enough."
יתרונות: "The food was good, staff was pleasant"
חסרונות: "Flight boarded late, left an hour late with no explanation, causing us to miss our connecting flight in Toronto. They did switch our boarding passes to a later flight, but only 1 of 3 pieces of luggage arrived in chicago (as did also to 4 other families on our flight) it took 2 more days until we received them."
יתרונות: "Very friendly flight attendants. Great food!"
יתרונות: "Where rude also unable to hear safety announcemts"
חסרונות: "Delays on delays"
חסרונות: "TO - Pearson AIRPORT horrid CUSTOMS layout- all automation with little assistance and little signage what to do... when 300+ people need it simultaneously it is a mess. NO warnings if/when to collect luggage or not- so waste time at baggage carosel when it is not coming out between flights. Too few Attendants sending connections on wild walk through long concourses to undefined line ups. Customs surely...not humored at all. Why the second time 45 mins cattle line up for security pass through before customs?? IN TRANSIT STILL??!! Not having proper crew ready to take over flight when delays make first crew sign off...waited on plane with no service for 1.5 hrs no water or food - should have disembarked to terminal?? Babies kids had 5 hrs onboard with no distractions or food. YIKES!! In the AIRPORT lack of AIR Canada personnel attending gateways! EMPTY until 20 mins before flights. Customer Service Desks somewhat helpful...could do more form their stations."
חסרונות: "Flight was delayed"
יתרונות: "Fantastic service. I will use Air Canada again."
חסרונות: "The delay was unforeseen but acceptable."
חסרונות: "There was no information for the new rules of eTA and I've lost my flight from Tel Aviv to Toronto to my friends baby's baptism. Shame!"
חסרונות: "Not on time. I missed my connecting flight"
חסרונות: "The space between the row seat has become too narrow."
חסרונות: "Old planes,limited food"
יתרונות: "Layla!!!! Mimosa Heineken"
יתרונות: "Staff was super nice to my surprise."
חסרונות: "Flight was late."
יתרונות: "The attendants were helpful The food was good"
יתרונות: "1/2 hour late in departing. 2 1/2 hours. Sitting on Tarmac on flight to Toronto. Too crowded on plane"
יתרונות: "Fast flight"
חסרונות: "No leg room Overbooked Bad choice of movies"
יתרונות: "-Direct flight -The boarding by sections. Less of a stampede."
חסרונות: "When I arrived to my seat, the overhead compartment was full. I had no room for my carry-on. I mentioned it to the flight attendant. He just shrugged and told me to put my carry-on under the seat in front of me. So, #1, I guess some people bring more carry-on and the staff lets them. And #2, I guess it wasn't tight enough in those seats and even though I'm over 6 ft, the staff had to make it tighter. Also, when it was time to land, I thought my seat was all the way up. It was not fully all the way up. I was half asleep, and all of sudden, instead of telling me, one of the flight attendant pushed on the button to raise my seat. I would've appreciated him telling me. The landing was delayed, but that's no ones fault at rouge. I am trying to be as objective as I can. Hopefully, when (and if) someone at Air Canada-Rouge reads this, he or she has enough "pull" at the company to ask the proper authorities:"what kind of company are we? Are we a bargain basement flight company that offers just basic flights for extremely low prices? Or are we an average flight company that offer great value for the money the customer pays?" Because, from my perspective as a customer who is at his second experience with Air Canada-Rouge, the feeling that I get from flying with you guys, is that your company offers basic flights that doesn't offer great value for the money. It's more a company that "plays on both fields", taking what suits them, and leaving what doesn't , regardless of their customer. I understand that a company has to make money. It's normal. But, at a certain point, don't you have to think about your customers? To be honest, the only reason I flew with Air Canada-Rouge is that I was stuck with no other choices but to fly with you (schedule, cost, etc.) And I know for a fact that I'm not the only one. The feeling that I get, is that your company counts on customer like me. Customers that are "stuck", with no other alternatives. If your company wants to offer many "cheap direct flights" like Ryanair and Easyjet offer in Europe, I have 2 suggestions: #1: lower your prices. #2 :your staff should be more customer friendly savvy. Because those 2 companies, that's what they offer. Always remember: you can put a lot of maple syrup on a pile of sh***t, it still won't taste like pancakes. Thank you."
יתרונות: "the mounties rock, seriously"
חסרונות: "There was no in seat screens for entertainment. Space was much more cramped than other Air canada flight we had. Knees were against seat in front. No snacks provided only drinks. Food was available for purchase."
חסרונות: "Flight got delayed over 1 hr"
יתרונות: "I didn't like anything about it."
חסרונות: "The crew needs to learn how to effectively execute the meal/drink service. It takes entirely too long. Also, on an international Flight, over three hours, you don't provide a snack!? And the small cup of soda we get takes over an hour for some people to get. The seats are entirely too close. I'm 5'9 and my knees were digging into the seat in front of me. Then the guy in front of me reclined and I had absolutely no room. I had to turn to the side. We didn't board until around the time we were supposed to depart. We were over a hour behind schedule. They held the plane to get a passenger's bag off because he was stuck in customs. Unless it's a funeral I need to get to, I'm not flying Air Canada again."
חסרונות: "My first flight had free snacks and movies to watch yet it was only an hour in the air. This flight was much longer with no movies and having to pay for snacks. Seems a tad backwards."
יתרונות: "The crew was nice and friendly"
חסרונות: "The seats are too tight"
יתרונות: "The crew was polite and friendly."
חסרונות: "The food was not good"
חסרונות: "Rouge was the problem here. Unlike regular Air Canada flights, the seats are extra cramped and there are no seat-back TVs or power outlets. (Also, the crew didn't seem to include any French speakers - weird for Air Canada.) I preferenced AC for this flight. Next time I would avoid them if it's Rouge."
יתרונות: "Great customer service great people"
חסרונות: "Having to pay for changing return date. You should have an open ticket option for extended stays"
יתרונות: "Lack of services in Air Canada is disappointing. I asked for an iPad, which, i was asking to rent to watch a movie and no one got back to me."
יתרונות: "Very smooth flight crew attendants very nice"
חסרונות: "There is no TV to watch movied"
חסרונות: "No entertainment"
יתרונות: "Very easy checkin, nice aircraft, very clean, friendly staff."
יתרונות: "The flight from Tel Aviv to Toronto was excellent and the food was great. I'm definitely using Air Canada in the future!"
חסרונות: "Late for everything"
יתרונות: "Friendly staff, not as crowded as most airlines"
חסרונות: "There was nothing to not like -- they might need a few more rest rooms for the coach classes"
יתרונות: "The crew was nice and it wasn't a full flight so we had room."
חסרונות: "The food wasn't very good and the headphones were a bit uncomfortable"
חסרונות: "On time boarding"
יתרונות: "The crew was courteous and pleasant. Boarding was quick. Airplane was clean. Blankets were warm. Food was good."
חסרונות: "Aircraft old so entertainment was not on the individual seat. Seats were hard and didn’t recline too much. Leg room was decent. Check in was horrible. 45 minute line."
חסרונות: "Food, WiFi on airplane."
יתרונות: "Flight was amazing but my connection in Barcelona to Tel Aviv was a bit stressful. I couldn't check in via app or phone, When I arrived at security in Barcelona, security would not allow me to pass without a boarding pass. So I had to leave the gate area and go to El Al ticket counter."
חסרונות: "I almost missed my flight because of this. I called Expedia staff and they weren't much help. Next time I will be better prepared when booking flights to Tel Aviv."
יתרונות: "Fairly empty flight. Decent movie selections. Pleasant crew."
חסרונות: "I shouldn’t have upgraded to Economy+ b/c the front row (in Economy) has no where to store your things except overhead, the extra legroom is negated by everyone using your row to cross between aisles and the screen that folds out from the armrest wouldn’t stay upright & required constant adjustment. No WiFi is disappointing for a 12+ hr flight."
יתרונות: "Good service"
חסרונות: "No individual entertainment unless youve already downloaded the program to your computer. Non-supportive headrest made it hard to sleep"
יתרונות: "New plane"
חסרונות: "Head phones very poor quality"
יתרונות: "Респект израильским пилотам!!"
יתרונות: "I did like the breakfast provided, eggs were good. Dinner was fine too, I liked that hummus was provided.. seats were comfortable. There were sufficient bathrooms."
חסרונות: "Even though the seats were comfortable, the legroom was not."
יתרונות: "the staff is nice and helpful, food was fine, boarding and fligh on time"
יתרונות: "The boarding was the only redeemable of the trip, correct and efficient"
חסרונות: "The plane was not in good condition, broken seats, screens and individual lights that did not work, heavy attention of the personnel of board, the food of low quality and without provision of water during the flight"
יתרונות: "Boarded quick"
חסרונות: "Waited one hour in line to check my Bag. Sat in the back of the plane smelled like the bathroom. The tv wasn't working and I asked five people to fix it after asking so many people and there could fix it they eventually gave me an Ipad which was halfway through the flight. I tried to watch a movie but couldn't finish because they took it away so quickly. I was in such a rush to get out of the plane I forgot a bottle of vadka I had bought in duty free."
חסרונות: "An old airplane, no personal Entertainment, For some unknown reason I couldn't upreared my seat with my Frequent Flyer points. The food was bad and made me heartburn"
חסרונות: "very little legroom to start and then the entertainment system is under the seat in front of you so can't stretch one foot at all."
חסרונות: "No service on flight. Israeli disregard and stupidity.. fly Swiss zlufthsnsa or British Air and learn what your company fails to do."
יתרונות: "Even though some of the passengers were tough and angry after a cancellation of another airline’s flight, the crew did everything in their power to make the flight go smooth. They attended every need, and made sure everyone gets what the wanted. Also cleaned the toilet very often!"
חסרונות: "The airplane is crappy (old 747). The entertainment system didn’t work in my seat. I was told nicely that they know it’s an old airplane, and it’s going out of service soon. After that they really made sure I feel comfortable."
יתרונות: "We could. Not make a notmal check in. By the time we could 24 hrs before all the seat s were engaged."
חסרונות: "8 hour delay. No information. Crew turned off the screens and refused to give people information. Hungry screaming children. No compensation. Couldn't even get water on the flight more than one time. Television was a small screen. Volume didn't work. Only four channels and one was the map. Spend your money elsewhere. El Al has a lot of growing up to do. I've flown all over the world with multiple carriers. This was by far the worst. They're profoundly more expensive than other carriers to Tel Aviv. They could do a lot better than this!"
יתרונות: "Israeli jewish airline"
חסרונות: "Safety movie didn/t work properly and we taxi back to the gate."
יתרונות: "Crew space overhead"
חסרונות: "1 1/2 hour delay on board before departure: bathroom not clean"
חסרונות: "In your website it was not specified that this wad a low cost flight. More expanses were required on check in. There were many passengers that felt misleaded."
יתרונות: "The crew is nice."
חסרונות: "Yet again the plane was old and uncomfortable. I am fed up with paying full price and getting a plane that has an entertainment system that is falling apart and seats where you feel like you are sitting on top of the other passengers."
יתרונות: "crew crewis nice and helpful"
חסרונות: "food is not tasty,personal screen resolution not good and ear phone jack not working properly."
חסרונות: "Security - we were profiled and took 1.5 hours for them to search all our belongings. Tiny seats, no space, old plane, rude staff, terrible food."
חסרונות: "El Al has a draconian carry on limit of 8 KG, which they enforce strictly. The also do not allow a personal item in addition to the carry on. This is extremely inadequate and will prevent me from flying El Al in the future."
יתרונות: "Smooth flight"
חסרונות: "We flew El Al from the USA with. 2 checked bags with no surcharge. We offloaded weight by giving gifts. We bought a lesser amount of weight in cosmetics. On our next El Al flight to Prague we were charged $80. The total weight of our 2 bags is less than 50 pounds. I notice many passengers whose carry on bags were much larger than ours, seemingly contrary to El Al rules. Not fair."
יתרונות: "pleasant crew very safe made everyone feel safe with excellent security throughout"
יתרונות: "Got there on time"
חסרונות: "Crowded. Old planes."
יתרונות: "The safety aspect of flying on EL AL"
חסרונות: "Plane was crowded and crammed. Old. Crew was less than helpful and for the most part ignored passengers or was unfriendly. Food was lackluster. Entertainment was poor and the screen was small and in poor maintenance."
יתרונות: "The El Al crew are amazing, patient, and probably the best thing about the airline. The food was also very good for airplane food. The 747's need to be put out to pasture. Overall a very good experience for a long-haul flight."
חסרונות: "The boarding process had no process in Israel - I was in business class but had to wait in a huge line since everyone just boards when they want - even though there are zones printed on the ticket the airport personnel lets everyone board the plane at the same time and disregards the boarding procedure. No order whatsoever."
יתרונות: "The food was very good. The seating in coach was fair."
חסרונות: "It is a nuisance having to take a shuttle bus from the terminal to the plane and climbing stairs carrying carry on luggage to board."
יתרונות: "The seats are all worn out... we had special food ordered. On the way there it was messed up. On the was back they didn't give it to me all together."
חסרונות: "They would not rebook us on another airline. Only on El Al. They would not let us call and notify our family about the cancelation or give us a credit for phone calls. I would never fly this airline again. They do not care about there passengers."
יתרונות: "Direct flight from tel aviv to new york, great security, handicapped check in"
חסרונות: "No USB port at seat, limited entertainment, unresponsive crew-requested more tea and never received it. Tight seating, didn't leave on time"
חסרונות: "Never on time Always have problems that keeping them from departing on time"
חסרונות: "Poor entertainment (small selection, low quality of selection) Cabin was extremely dry; I fly very often (minimum of four flights a year) but I never recall being so thirsty so often as my two flights with El Al this year."
יתרונות: "Price was good"
חסרונות: "1. No organization to boarding, I e: everyone boards at the same time without a line 2. Very little leg room and reclining room 3. Hardly any choices for entertainment"
חסרונות: "the flight late 6 hours without telling why, i missed my connection flight also."
יתרונות: "One of the movies was Captain America: Civil War. The food wasn't bad either, and the flight attendant gave me apple juice when I went to ask for it mid-flight."
חסרונות: "No choice of movies, i.e. no proper entertainment system. The movies/shows El Al chose for the different channels weren't horrible, but nothing compared to the choices most airlines give nowadays, and more importantly, with El Al it's not possible to control the timing of the movies, nor choose from a library, and that's much, much worse."
יתרונות: "No delays"
חסרונות: "The flight was served by low cost partner sand or and not by elal as advertised. Checkin on remote terminal took 1hour longer. Food was not served."
יתרונות: "The crew was great"
חסרונות: "The crew is trying to do their best with a very old, poor maintained, very crowded airplanes. I think cows have more room in a cattle truck than we had. Seat cushions were so old they lost their flexibility TV panel didn't work so no matter how much the crew tried, they couldn't fix it.... So as far as ELAL say: fly 5 hours without entertainment in a very old plain with no room to the legs But at list the food is kosher - ha? Not that I care...."
חסרונות: "We had a late flight due to late arrival of the acft. Although it seems that the crew knew about the delay early, they still start boarding on time, therefore we waited for about an hour. Entertainment - there are no personal screens. The acft has a wifi based entertainment systems that requires having an App which we were not notified about on the ground so I couldn't use it for the flight. They are usually better ):"
יתרונות: "Flight was good, El Al at the check in should see when you guys book two ticket under my name.. How come?? Same name, same flight, same date, same credit crad, same date of birth...?? In professional"
חסרונות: "You book me twice and you charge me twice because arro...how could you book me twice for the same flight...and you charged me twice!!! You are a scam and I will not use your service!!!"
יתרונות: "They went out of their way to assist me."
יתרונות: "flight was two hours delayed, then waited at taxiing for another hour and a half. TV screen did not work, earphone plug did not work. it was an unpleasant experience."
יתרונות: "Our seats were in the rear of aircraft, giving us excellent access to the galley and aft restrooms."
חסרונות: "Can't change this but the 15.5 hour non-stop was a long flight. Both directions our outdated inflight entertainment didn't work."
יתרונות: "Most of the staff was polite and helpful."
חסרונות: "The checkin person miscounted our carry-on bags, and refused to admit her mistake, which led to some annoyance."