Horrible seats. Boarding with a bus? We didn’t pay for low cost.
Rude staff late departure uncomfortable seats no entertainment
יתרונות: "The seat i got was great"
חסרונות: "There was a delay"
יתרונות: "Although economy, it was pleasant and okay"
חסרונות: "I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high."
יתרונות: "Staff and the service"
חסרונות: "Dinner was so bad"
יתרונות: "The flight attendants where good and welcoming"
חסרונות: "Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard."
יתרונות: "New dream-liner from Wew to ORD"
חסרונות: "I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!"
יתרונות: "Space, happy vibes, clean"
חסרונות: "Nothing it was super"
יתרונות: "Quick boarding decent legroom"
חסרונות: "Breakfast was not great"
יתרונות: "On time, nice breakfast"
חסרונות: "Not enough leg room, same as everyone"
יתרונות: "The flight was short: 4 hours. It was in time, etc. Certainly no entertainment."
חסרונות: "After the breakfast (rather poor) no drink was suggested. There was a cup for tee or coffee. Empty one. After the breakfast they just took it away with other dirty dishes. It happened to all passengers in my neighborhood."
יתרונות: "Service was great, the stewardess's were very professional and very caring without being too personal which is great for me .Every was done quickly and professionally with a great sense of efficiency and purpose .Hard to explain but so different from other airlines . Multimedia was phenomenal"
חסרונות: "Food portions were smallish but acceptable .Seat reservation service got totally mixed up ,reserved one seat and got another .Maybe software glitch ,needs to be fixed."
יתרונות: "new plane, half empty, good and friendly service"
יתרונות: "Very nice crew."
חסרונות: "Buses to aircrafts. No snack on short flights."
יתרונות: "You guys have. Very professional crew !!"
חסרונות: "The customer service In Europe wasn’t helping out at all"
יתרונות: "Overall reasonable flight. Nothing to write home about"
חסרונות: "Breakfast was what I imagine prison food must be like. Rest of meals were fine"
יתרונות: "There was no in-flight entertainment system so I rejoiced to discover there was in-flight WiFi."
חסרונות: "But Wifi did not offer much, just some summary descriptions on the destination. I'd be enchanted to get via WiFi the well-known in-flight map showing which leg of your flight was accomplished."
יתרונות: "That it is over"
חסרונות: "Check-in to Canada not possible when passengers have third country passport and Canadian residence card. A combination, although very common, proofed to difficult for AUA personnel. Because of check-in delays lousy seats and miserable overall experience."
יתרונות: "The crew was very very nice and flight was very quick."
חסרונות: "No entertainment at all, music nor tv :/"
יתרונות: "The crew were very kind. The food was good."
חסרונות: "The space between the seats is very narrow and there is no entertainment."
חסרונות: "We didnt get our kosher food so we didnt aet on this flight"
יתרונות: "Good place for the legs"
יתרונות: "Could not tell that I need gluten free meal. And the early check-in didn't work."
יתרונות: "The food was tasty, the crew was nice and overall it was realy good"
חסרונות: "There wasn't any movies or music as entertainment"
יתרונות: "Spacious aircraft. Polite crew. Even good food. On time."
יתרונות: "The flight was very smooth"
חסרונות: "We were 7 persons on the flight so we brought 7 bags to get on the plain but in the check in they told us that the flight is crowded so we can't get so many bags on. The flight wasn't full and there were plenty of room for our bags."
יתרונות: "The meal was ok The airplane was clean"
חסרונות: "Seats were very nerow .No help from the crew . Flight delayed"
חסרונות: "Maybe I should ask for vegetarian meal, because the meal I got was not tasty at all."
יתרונות: "All was great"
חסרונות: "except we could not do an online check-in"
יתרונות: "Staff, seats (exit)"
חסרונות: "No screen,no entertainment, the food was very bad even for airlines food, for a 4 hours flight cancel the food and make a cheaper flight."
יתרונות: "surprisingly tasty meal, smooth and on time flight"
חסרונות: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"
יתרונות: "Pillows were great, blankets clean and comfy, food was even good, staff was extremely helpful and polite.."
חסרונות: "nothing, it was a great flight from beginning to end"
יתרונות: "just excellent!!!"
יתרונות: "They offered passangers ti move to raws that wete half empty so we will have more room."
יתרונות: "Good service. Enough space for the legs. Drinks before and after the meal ."
חסרונות: "No usb to charge the phone. No media or moovies on the flight. Should inform ahead of time so we would download moovies to tablet or phone."
חסרונות: "rAND OM BOARDING PROCESS WITHOUT ANNOUNCEMENTS"
יתרונות: "I like the cotrious service. But I wish this international flight would take two suitcases instead of one"
יתרונות: "The food was excellent and the business class layout was perfect."
חסרונות: "On the arrival at Toronto, there was no one at the gate to roll out the gangway bridge. So we waited on the plane 10 minutes. We were flying on to LAX on Air Canada. It took 1 3/4 hours for our luggage to clear the US Customs pre check. Unsatisfactory."
יתרונות: "Staff was pleasant and competent"
חסרונות: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."
יתרונות: "Flight services were good. Staff friendly. food was good"
חסרונות: "boarding at Tel Aviv was terrible. Specifically a staff member name Michelle was unprofessional and did not care much about passengers who waited for hours at the Group line because there was no indication that it is a group line. No one from the airliner bothered to explain or advise the passengers who were waiting and after more tan hour waiting when they eventually got to the head of the line they were told to go and stand in other lines. This was insane Long waiting times confusion Flight was late hence almost missed connection"
יתרונות: "The overall flight wads excellent."
חסרונות: "Boarding on the return flight was poorly handled as there was no organized boarding."
יתרונות: "Check in and gate agents in TLV were top shelf pros, fast, friendly and to the point with a smile. Crew on board followed through as well."
חסרונות: "Food was crappy and there was no entertainment on board at all. Also, crowded seating."
חסרונות: "No soap in the toilets"
חסרונות: "There weren't a single blanket on the whole flight"
יתרונות: "The service was fine, although I suggest that Austrian Airlines will consult with someone who joj is to train the staff to be more efficient."
חסרונות: "The food was bad."
יתרונות: "The good and service"
חסרונות: "No TV screen"
יתרונות: "I liked the extended leg room in front row of economy class."
חסרונות: "A couple of the flight attendants were rude to people on the jet. They seemed agitated and annoyed."
New 737 and seats too confining
יתרונות: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
חסרונות: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
חסרונות: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
חסרונות: "All of the less than good, obvious!"
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
חסרונות: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
יתרונות: "Crew was great and helpful despite oversight in my special meal."
חסרונות: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
יתרונות: "Very friendly crew and on time with no problems."
יתרונות: "Pleasant flight"
חסרונות: "We were delayed & missed our connection"
יתרונות: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
יתרונות: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
חסרונות: "The earphones could have worked!"
יתרונות: "The flight was smooth, the service was friendly, and the food with plentiful."
חסרונות: "Too much activity in the cabin during the flight."
יתרונות: "The crew was amazing and the food was great."
חסרונות: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
יתרונות: "Nice seats. Only seats with a row of 2, which is what I wanted,"
יתרונות: "Lovely crew, very helpful"
יתרונות: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
חסרונות: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
יתרונות: "Crew was in a festive mood, the meal was unexpectedly delicious"
חסרונות: "Seats ok, but could be more comfy"
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
יתרונות: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
יתרונות: "Friendly hostesses"
חסרונות: "Flight was delayed 3 hours"
יתרונות: "Overall booking and airport was ok. Food was also actually quite good."
חסרונות: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
יתרונות: "Flight crew very nice"
חסרונות: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
יתרונות: "Staff very pleasant"
חסרונות: "Evening snack was not the greatest breakfast was pretty food"
יתרונות: "The flight was perfect! Great food,movies and I even got to sleep !"
חסרונות: "All was well!"
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
חסרונות: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
יתרונות: "The flight crew was nice. Plane departed/arrived on time."
חסרונות: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
יתרונות: "Very friendly staff"
יתרונות: "Consistently high standards"
יתרונות: "Just great crew."
חסרונות: "Not comfortable at all and will not book KLM again."
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
יתרונות: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
יתרונות: "My bagage broke"
חסרונות: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
יתרונות: "Service provided by the staff"
חסרונות: "The navigation of the entertainment system is not very friendly"
יתרונות: "The supplied pack of toothpaste/toothbrush"
יתרונות: "quick and relaxed"
יתרונות: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
חסרונות: "Not much to comment on here."
חסרונות: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
יתרונות: "The constant supply of food that was offered to you. The crew was nice and always helpful."
חסרונות: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
חסרונות: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
יתרונות: "Food and staff were great"
חסרונות: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
יתרונות: "Very good flight, excellent service and good food."
יתרונות: "Excellent service and comfortable flight"
חסרונות: "Flight delay roughly an hour"
יתרונות: "Delays and no proper customer service."
יתרונות: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
חסרונות: "Would be nice if there was wifi on board"
The bathroom wasn’t super clean
חסרונות: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
חסרונות: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
חסרונות: "Short and sweet"
חסרונות: "Flight was delayed"
יתרונות: "The crew was excellent and surprisingly the seats were comfortable."
חסרונות: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
חסרונות: "Entertainment worked sporadically"
יתרונות: "The whole crew is so kind"
חסרונות: "Delta made my whole first flying experience the best."
יתרונות: "Crew was very friendly and seat in KQ is super comfortable in Business."
חסרונות: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
יתרונות: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
יתרונות: "The cue lines per zone are a brilliant idea!"
חסרונות: "An explanation to passengers as to why there was a backup between the gate and the plane."
חסרונות: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
יתרונות: "Plane was new, and seatback screen responsive and functional."
חסרונות: "Economy seats not very comfortable, very tightly packed together"
יתרונות: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
יתרונות: "The crew"
חסרונות: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
יתרונות: "The staff..the attentions..food."
יתרונות: "Food was good, crew was very professional and courteous. Flight was smooth."
חסרונות: "Coach was cramped and the video system didn’t work very well"
יתרונות: "More experienced, professional crew, better food and service."
חסרונות: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."
יתרונות: "It was a wonderful flight and service . Hospitality and welcoming."
חסרונות: "Nothing everything was amazing ."
יתרונות: "Nice staff, very professional and helpful."
יתרונות: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
חסרונות: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"
חסרונות: "They were unfreindly and rude."
חסרונות: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
חסרונות: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
חסרונות: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."
יתרונות: "Service was great, flight was on time and I really enjoyed everything"
חסרונות: "Little turbulence but overall it comes as usual so it was worth the flight"
יתרונות: "All was good we didn’t feel the time 9 hours passed easily"
חסרונות: "Nothing special"
יתרונות: "Good cabin, but very conjugated :|"
חסרונות: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
יתרונות: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
חסרונות: "All airlines need to remove a row of seats and give everyone just a bit more legroom."
חסרונות: "Some toilet facilities out of order and some slow service"
יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."
יתרונות: "Short, lots of leg space"
יתרונות: "the food"
חסרונות: "no room for legs"
יתרונות: "Always like Air France. They are in tune with keeping the traveler updated."
חסרונות: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"
חסרונות: "Meal choice missing kosher non-gluten combination."
חסרונות: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"
יתרונות: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
חסרונות: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
יתרונות: "Spacing was ok"
חסרונות: "Scents. Perfumes. Products that have scents that irritate airways. Not good for asthma and allergies."
יתרונות: "nice crew; excellent check in experience!"
חסרונות: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
יתרונות: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
חסרונות: "One bag did not arrive in Toronto, apparently delayed in Paris."
יתרונות: "Friendly crew; comfort; punctuation. Fast boarding"
חסרונות: "Simple food - very small amounts. No entertainment."
יתרונות: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room, we were able to have a window seat which was great for my sister since before we didn't have the window seat option. The snack was good also."
חסרונות: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room."
יתרונות: "I liked their seats, I had enough space to get comfortable flying internationally for 14 hours."
חסרונות: "Just wish they served water a couple times more, because when you're in the plane for the whole day, 2-3 little cups isn't enough."
חסרונות: "Very bad seats"
חסרונות: "Improve customer servive"
חסרונות: "The flight was canceled 2 hours before taking off. I was transferred to later flight with Austrian airlines"
יתרונות: "Seats were comfortable"
חסרונות: "Rude crew,delays all the time"
חסרונות: "3.5hours delay"
יתרונות: "First flight was delayed and we missed flight to Toronto"
חסרונות: "Departure on time"
יתרונות: "I loved food and entertainment: they had a lot of alternative film offers (not just same old hollywood, but Korean or Russian films, etc.). We arrived 30 min ahead of schedule too!"
חסרונות: "The seats were very uncomfortable, but maybe anything would be uncomfortable during a 9 hour flight. Also, I wish the crew were offering water in between meals as well."
יתרונות: "Excellent crew, generous service, excellent vegetarian meals (my request), great help on telephone prior to flight"
חסרונות: "The flight was delayed but we were not given any information. Bathrooms dirty towards end of flight."
חסרונות: "The flight got canceled"
חסרונות: "Flight could not taken off in 7 hours delay"
יתרונות: "Food was good"
חסרונות: "Plane left 2.5 hours late due to boarding system failure. Took 20 mins to get an assigned gate upon arrival at YYZ. Took one hour to get bags due to electrical failure to power baggage handling equipment."
יתרונות: "Same as above."
יתרונות: "The crew was fine and polite, the plane made on time despite 40min delays on the tarmac"
חסרונות: "going through Warsaw border control took forever, long lines, bad set up for transit passengers."
חסרונות: "Poor quality of announcements in Warsaw for boarding times."
יתרונות: "Crew was nice!"
חסרונות: "It was an old plane"
יתרונות: "Ground crew (checkin counter) was very nice."
חסרונות: "Better seats (business is just a middle seat unoccupied), better food. No entertainment at all, not even music."
יתרונות: "Crew was OK"
חסרונות: "Business class seats are awful, as they are for all European flights. Regular seat with middle seat unoccupied. No entertainment at all (no movies, no music)"
חסרונות: "Toronto airport disappointing. We arrived one hour esrly, but the gate the toronto airport told us to go to was broken so we had to wait for over one hour on the plane. Then the plane was moved aside and we walked to the bus that drove us to the airport. No luggage information given airport Toronto"
חסרונות: "They keep the cabin too hot! I was uncomfortably warm for the entire 9hr flight. And there were no personal airvents to mitigate this problem."
יתרונות: "The new release movies included in the entertainment system were relatively new but not very many System had to reboot a couple of times Food and drinks were par with the industry standards nowadays"
חסרונות: "Food and drinks standards are lowered every year. Not necessarily LOT’s fault"
יתרונות: "Good service. Food is provided (one hot meal and one sandwich). Selection of entertainment (movies, TV shows...etc) are good."
חסרונות: "Long flight hours."
יתרונות: "The aircraft was big and clean, but the seats were not comfortable. No entertainment at all, not sure why it was list for review. My biggest problem was with their communicates. I booked this flight from Tel Aviv to London with 60min.layover in Warsaw, the schedule LOT offered. .The first leg to Warsaw was 30min. late without any announcement and no one mentioned about how it would affected connecting flights. So I asked the flight attendent before lading in Warsaw and she suggested to run throught the security. We thought we might have a chance as we were sitting close to the front rows. Nah, not so fast. It turned out that's not as rsimple as unning between the gates, everyone had to be shuttled to the main terminal and only the business class got a small van and went first, abd we were not allowed on that van even I told the guy we needed to catch the flight. Long story short, we finally made to the gate, Thanks to a LOT personnel pushed us to the front of security check and informed the gate we were coming. We literally RAN after the security to the gate. They reopened the gate to let us in and the aircraft pushed away right after we got on. The luggage, with that tight schedule, of course they would not be able to make the swich to London. So we had nothing except the cloth from Tel Aviv, its about 15C in tempture, we were freezing. Waiting for our luggage to be delivered to our hotel for warm clothes before we can go out"
יתרונות: "Food/drink options"
חסרונות: "Boarding process. Flight delayed"
חסרונות: "the above"
יתרונות: "The Dreamliner is shiny new and comfortable. Good authentic Polish food. Great variety of in-flight entertainment."
חסרונות: "On-time performance was so-so, take-off was delayed ~1hr because of connections, had to wait on the runway at the destination airport, had to wait an eternity for my bag. Whatever genius who designed the in-flight entertainment controls should be punched in the face. The on-screen buttons are so easily pushed by passengers making their way to and from the aisle that passenger assistance and reading lights always go off on their own throughout the aircraft."
יתרונות: "Everything was excellent with my flight!Flight crew was very polite and excused about delay.Delay was 30 minut,wich is ok.They helped everyone,who needed help.Food was nice,seats are comfortable.Thanks for everything!"
יתרונות: "Flight was fine, and on-board crew was polite and helpful."
חסרונות: "Both the check-in AND gate agents seemed to ignore that you are allowed one personal item (e.g. purse) and one small rolling suitcase (sized and weighed as per LOT requirements) and tried to insist that we check in our small suitcases (for free). In the end, they did relent, but I was surprised at this. There was a small but decent variety of snacks for this 4+ hour flight."
חסרונות: "Boarding started on time yet we took off an hour late"
חסרונות: "Still waiting for our luggage two hours after deplaning. The luggage has not been unloaded from the plane. Hundreds of people still waiting This is unacceptable"
חסרונות: "Flight delayed six hours. Never notified"
חסרונות: "2 hours late !!!"
יתרונות: "Your crew manager was being very arrogant.. No tolerance at all"
יתרונות: "Crew was friendly."
חסרונות: "Calling the trip 'business class' is simply a bad lie. While it is common in Europe to give this dirty nasty lie do not mistake this flight to a 'business class'. It is simply that you get same seats and spacing as in the other torture chamber known as "economy" which I call cattle class (I suspect they would not let them fly cattle in those conditions). This lie is based on leaving the middle seat empty. Otherwise teh torture is the same. In short I hope someone will sue the SOB that invented this concept and that was allowed to call this 'business class'. It is nothing short of a fraud."
חסרונות: "The flight was cancelled"
יתרונות: "Very good pilots, good flight without any noise or air pockets."
חסרונות: "The flight back departed in a delay of 40 minutes, we lended very late."
יתרונות: "Check-in smooth. Flight attendants pleasant, professional and service-oriented."
חסרונות: "In-flight entertainment offered a very conventional set of movies from which to select."
יתרונות: "It was on time"
חסרונות: "We were forced to pay for our checked bag and it felt like a scam. We even showed the staff the website where it said free 1st checked bag and they said we don't work for LOT we work for airport. Very scammy to me. Felt very unfair."
חסרונות: "We were charged extra 50$ for our bags despite of Terms said that one bag up to 23kg is free"
חסרונות: "The airline left bagages of 30 passengers at Origen since AC was too small. Two hours at the airport to file report, have to wait for next flight Never again LOT"
חסרונות: "I flew with a baby and I wasn't given any basssinet on the flight, and even worse the crew was giving me a hard time about it."
יתרונות: "Crew was polite and efficient."
יתרונות: "The staff serve nice"
חסרונות: "Chronic failure in flight schedules"
חסרונות: "No entertainment on that flight"
יתרונות: "All the rest"
חסרונות: "I bought economy ticket, yet I had to pay extra for my suitcase"
יתרונות: "I liked having a backpack."
חסרונות: "My backpack went missing and I have not received any word as to where it is. I am very upset about this, and I will be calling the airline as soon as I return to the United States. I was guaranteed that my backpack would be sent to Warsaw and it was lost in transit. I am extremely angry about this."
יתרונות: "Movie selection was decent as well as the service - the crew was more or less nice and professional with me."
חסרונות: "The fact that we took off 1 hour late and no apologies have been given. No drink service ha been provided while everyone was just sitting there and waiting for takeoff. Normally the plane would catch up the 1 hr delay but not this time. We arrived 1 hour late."
יתרונות: "low cost service was good"
The food was not good and I felt that the crew was trying to save on drinks. Serving wine in a medicine cup was very cheap. Thanks
Crew was annoyed every time I asked something.
יתרונות: "Fast boarding, welcoming staff. Good experience"
יתרונות: "Great customer service!"
חסרונות: "It was delayed on our way to destination. Also wish it was a direct flight to ponta delgado instead of going through lisbon. It was too much back and forth."
יתרונות: "All services were very good."
חסרונות: "Overnight sleeping in extended seats in Business Class were cramped."
יתרונות: "nothing - they misinformed me left and right so I couldnt make properly informed decisions and then denied me boarding and told me to pay for a new flight after having spent over 750 and 3 days 2 nights at the airport due to the mishaps."
חסרונות: "staff that gives the correct information so u can properly plan for the check in and boarding procedures and compassion to advocate to let me onto the flight they made me jump thru hoops just to get onto."
יתרונות: "Horrible service"
חסרונות: "Nasty people"
חסרונות: "TAP doesn't understand the first thing about customer service."
חסרונות: "Flight was delayed 4 hours and when finally boarded we had to get off the plane for a crew change and wait another hour. Then we sat on the runway for 45 minutes before we took off. Worst flight of my life."
יתרונות: "Tap was great for the long flight"
יתרונות: "legroom in business is good, food was ok. only one round of drinks was offered."
חסרונות: "no lounge access in dublin for TAP Business Passengers. Handling of the delay was not well managed."
יתרונות: "Newer planes, good service"
חסרונות: "The terminal in Lisbon is poor. Poor food choices. Dirty bathrooms. And keep an eye on the change you get back, 2 out of 2 purchases they tried to shortchange me... one was for over 2 euros."
יתרונות: "Flight didn’t happen"
חסרונות: "Transfer to other airline was abysmal"
יתרונות: "Crew was superb!! Very attentive and extremely willing to help people when called upon."
חסרונות: "Aircraft entertainment screens were not working at all at a lot of seats. Airbus 330-300 was dated and the cabin amenities were in disrepair. But overall the flight satisfied everything that was needed!"
יתרונות: "Great Crew nice plane"
חסרונות: "Uncomfortable seats, not enough space for carry on, due to luggage cost is way overpriced, as well as seats too expensive"
יתרונות: "The crew were very friendly, a nice and relaxed flight and they gave out complimentary food and coffee which was brilliant"
חסרונות: "Flight was delayed which was out of their control"
יתרונות: "Flight was more spacious on the way back to Boston"
חסרונות: "Better service, comfy seats with recline and entertainment"
יתרונות: "TAP airline didn’t charge me for a checked bag on my flight to Lisbon. On the way back to Rome I was met with blank faces and no options. They demanded the extra $70 for a checked bag. On my way to Rome, a group of students were yelling and crawling all over the seats and blocking the aisle. Worst"
חסרונות: "Full airline policies up front."
יתרונות: "The crew was generously serving me and the price was more reasonable than any other."
חסרונות: "I had a huge passenger next to me who took most of my space the whole time during the flight and ended up hurting my neck and back. I understand it had nothing to do with the crew, but not comfortable at all. Besides, there was no entertainment and even outlet available."
יתרונות: "In flight crew is really nice and respectful, seats were comfortable, clean bathrooms, in flight entertainment is good."
חסרונות: "Boarding at Lisbon airport was one of the worst experiences. Passengers were asked to line up at least 30 minutes before boarding started and it was hot in the terminal. As boarding started, passengers were split into groups by boarding zones...premium passengers boarded first as expected, then people with small bags. This is where the problem was because a group of four passengers who had one small bag (that could fit under seat) were allowed to go before passengers in boarding zones A/B. The whole idea is people who could fit bags under their seat would board first, but the tap team made a mess and allowed many passengers with large bags in as well. I was one of the last ones to be boarded and stranded on the line for over 40 minutes with my backpack...after traveling for a month and being delayed in Rome, last thing you want is stupid mistakes like this to cause you stress."
יתרונות: "The business class seating was very comfortable and the flight attendants were super friendly and helpful. A good list of movies."
חסרונות: "Shame that the lounge at the JFK airport was closed."
יתרונות: "The staff were somewhat helpful, and fairly friendly"
חסרונות: "The seats for a 5-hour flight couldn’t recline. The plane was freezing, there was no entertainment on the flight, and the seating wasn’t evenly distributed. There were many economy rows with only one person, then rows right next to that full with three people. The food wasn’t good either."
יתרונות: "I liked that the airline provided blankets pillows and headsets at no extra cost for our 8 hour flight. The crew were very nice and accommodating. The food was good."
חסרונות: "I did not like having to pay 75 Euro for one checked bag. That should Have been more clearly set out when booking a flight. The entertainment could have been better. Poor reception for some shows."
חסרונות: "Boarding gate too small. Suoer overcrowded"
חסרונות: "I was not informed my flight was cancelled until the day of the flight. I was able to get in touch with someone to pay for another flight but the communication was lacking."
יתרונות: "Good service, nice meal."
חסרונות: "No USB ports or movie choices. Entertainment screen very small."
יתרונות: "Friendliness of ground and cabin crew"
חסרונות: "2 hour delay, but nobody at Manchester Airport Kept us indormend. Food on aircraft was poor (basically a coleslaw sandwich). Long drive from plane to terminal. Bags took forever to come"
חסרונות: "Book wheelchair assistance for flight, all went well. At destination Lisbon, no wheelchair no assistance very poor service."
יתרונות: "Staff were pleasant"
חסרונות: "The 2 hour turned 3 hour delay. Lack of organizational during check in. Had to show our documents 4 times within 10 meters."
יתרונות: "Professional and courteous crew from check in the disembarking. Excellent on board food."
חסרונות: "Entertainment system was wonky throughout most of the seven hour flight."
חסרונות: "No air conditioning. Lots of apps didn’t work on the entertainment device."
יתרונות: "I love flying TAP because I love having extended layovers in Lisbon. Lisbon itself, including the airport, is easy to navigate. The food is great and the culture and architecture is gorgeous. For shorter trips TAP doesn't have as many amenities as other airlines, but on this trip the typical video screens with movies, music, etc. was available."
חסרונות: "In this particular flight there was a male airline attendant who was fabulous and who could speak many languages, including German. I noticed the other airline attendants seemed to be giving him a really hard time and weren't friendly at all. In fact, I rang a bell to ask for attendant help at one point and no one came to help. I was just a seat back from the area where the helpful airline attendant was available. I think that overall TAP flight staff could be a bit more open to being friendly. However, on the ground in Lisbon I've found the staff to be amazingly helpful."
יתרונות: "The head stewardess was so helpful and nice! I was traveling alone with a 3-month-old baby and was very stressed out. The head stewardess helped me so much, gave me a more comfortable seat, a private place to breastfeed and a bassinet for the baby! She was amazing and I owe her so much for making my experience better. I also received a baby gift package that had a much needed pacifier clip! The flight was also the smoothest flight I've ever had across the Atlantic!"
חסרונות: "No movie was shown on the shared TV in the first row. Had to only listen to music. Long stressful wait to board."
יתרונות: "We were traveling with a 7 month old so boarding was made easy by the crew. Most of the crew were quite pleasant during the flight."
חסרונות: "The entertainment system hand piece failed so you were unable to select channels, turn the over head light off or ever call for assistance. We had to get another passenger to do that for us. Ultimately the light bulb had to be removed from the fixture. During the flight, we asked for more refreshments and were told we could only have water by a flight attendant. Upon arrival at our destination with a child in hand, our stroller was not unloaded at the gate so we had to carry our child and all that travels with him to the baggage area. For anyone travelling internationally, you will know this is generally quite a distant from the gate in major airports. The strollers and car seats arrived in baggage 30 minutes after the main luggage. When staff were approached they were short and appeared very disinterested in helping. TAP failed on this flight home."
יתרונות: "the crew"
חסרונות: "the flight hours."
יתרונות: "Boarding was easy, fast and efficient. Crew were friendly and welcoming. Complimentary snacks were welcome and nice."
יתרונות: "Hot food and real utensils Good entertaining selection Very nice staff"
חסרונות: "Everything went well."
יתרונות: "Smooth and organized boarding process. Layover is a great option to explore lisbon."
חסרונות: "No food or entertainment"
חסרונות: "Their short flight from Frankfurt to Lisbon was not that comfortable. Seats were thin, close together. My knees were jammed against the seat in front of me. Glad the international flight was more comfortable. Somehow we did not get the memo that there was a 0 baggage allowance for an international flight. Most give 1 or two bags free. So when we had to pay 80 euros for each bag it started off our trip with TAP a lot disappointed. We still have to fly back and we can go online and pay before hand and get it for 45 euros each. Increased out ticket prices by 205 euros. Will make me take a second thought before I book with TAP again."
חסרונות: "We had to postpone our first leg from London to Lisbon by a day and then they cancelled our return flight without telling us!!! So, we were trapped in Lisbon with no flight to return home. We called them and they said, "we cancelled your tickets and only have business class seats available for you and your toddler." We said no thank you. If we were going to spend 1k on a return flight, we were going to take British Airways. TAP, never again."
יתרונות: "Crew and food"
חסרונות: "The whole flight, TAP decided to use low cost aircrafts to do long distance flights ..... very poor. Far too much Discomfort no entertainment at all."
יתרונות: "I liked that the flight price included a breakfast snack and beverages. I also liked that there was okebty if leg room"
חסרונות: "I was charged 35 euros for my luggage (the desk attendant told me it was 25 euros) and I was told that if I wanted to claim my baggage during my 24-hour layover I would be charged the baggage price again. I did not receive an option to pay for my luggage when I purchased my ticket and could not find information on TAP's page about luggage fees."
יתרונות: "I did like the crew and food were great!"
חסרונות: "I am very unhappy as I paid extra for my seat selection and did not get a window seat. I will be following up about my complaint"
יתרונות: "It was all ok"
חסרונות: "I took 3 TAP flights while in Europe, and they were always late!"
חסרונות: "The lady changed my 11H seat for another seat (29B) when I claim that this is not fear , a man said to me that if I insist in this matter he will not let me in Or flight , for me this was an abuse"
חסרונות: "They kept us all day in the airport t to then tell us at 7pm that the flight wouldnt actually leave that day."
יתרונות: "Crew did a good job of keeping their cool when my flight was canceled and merged with another. After 4 hours of delay because the Pope was traveling to the same place we were and having to hand out all new boarding passes to confused and anxious passengers, the crew were always friendly and helpful."