seats in business class not confortable although staff are very cooprative and friendly with passengers .
יתרונות: "Lights on ceiling, good movie selection, meals"
חסרונות: "Needed a lot more water service to stay hydrated"
יתרונות: "Crew was very nice and helpful"
חסרונות: "Boarding with Nigerians is always difficult"
יתרונות: "Seat was fine for size of plane and comfortable for a night flight. Food was flavoursome and nice."
חסרונות: "Had a problem with the two socket headphone Jack as it was not seating correctly so only got sound out of one ear mostly"
יתרונות: "ICE program and WiFi made the trip comfortable."
חסרונות: "Depending on the plane, you may not get comfortable seats and have difficulty using the touchscreen. The cabin crew is a bit slow in responding to requests and show attitude."
חסרונות: "Flying on time"
יתרונות: "Everything was excellent."
יתרונות: "The crew were superlative."
חסרונות: "The seat folded to a flat bed, yet the boulder area remained raised, making the comfort level for a tall person, somewhat rest cited. My neck really quite sore as a result. Was an old plane tho, and the controls for movies , seats etc were archaic"
יתרונות: "Crew was amazing. There is always someone from emirates around to help."
חסרונות: "Little more room on a 14 1/2 hour flight would be nice"
יתרונות: "Best of the nest"
יתרונות: "Good seats. Good space good crew."
יתרונות: "On point"
חסרונות: "Keep doing the good work"
חסרונות: "2 hour delay sitting in Bangkok airport due to sick passengers and their luggage getting off"
חסרונות: "Everything was awesome."
יתרונות: "The food and service was great."
חסרונות: "Boarding for priority was a bit slow."
יתרונות: "The flight was very comfortable"
חסרונות: "Operating remote control wasn’t working well ! It was frustrating !!"
חסרונות: "Child kicking seat from behind for entire flight"
יתרונות: "Everything was great"
יתרונות: "Friendly, capable crew. Seats very comfortable - properly flat/horizontal beds."
חסרונות: "Connection was too rushed in Dubai. It seemed odd that they treated it as a night flight (dark cabin), given that it left at 10am - is this for the convenience of the staff?"
יתרונות: "The ground staff at Gatwick was friendly, helpful and efficient."
יתרונות: "Emirates deserves its reputation for providing an overall enjoyable experience"
חסרונות: "New Jersey airport is seriously lacking in functioning systems"
יתרונות: "Love the A380 - the sheer size of it allowed for more personal space. Consequently, it was a much more comfortable flight."
יתרונות: "There really wasn't much to like, but I suppose the space in the seating was decent. We also did not have any delays in boarding and the flight itself was nice."
חסרונות: "The crew did not even ask customers if they needed water. The food selections were terrible, and then there was no selection at all by the time I had a chance to order my food. I didn't eat barely anything for the whole 12 hr flight. That is the worst situation I have ever been on when flying anywhere. So, yes, I found it horrible for the most part."
יתרונות: "Good serevice"
חסרונות: "food provided is not good. All western style most passengers are from Asia"
יתרונות: "Cabin crew"
חסרונות: "Nothing i like even."
חסרונות: "Takeoff was a bit delayed, but the biggest problem is that we waited over an hour for our bags in Newark."
יתרונות: "Cheap tickets. Airplane is A380. Good timeschedule. Good list of alcohol and drinks. Sky bar at the upper desk."
חסרונות: "I have maiden upgrade from economy to business and I can’t use Emirates business lounge. Stewards forgot my starter and drink. No cosmetics set - just 3 tubes of hand cream in toilet. Services was very slow. Emirates, is it you?! No more business class in Emirates."
יתרונות: "everything about emirates is what i loved"
חסרונות: "the airplane was an older model, seats were not very comfortable"
יתרונות: "The service from the airline Emirates, very nice and friendly staff. The price was under my budget and easy to purchase. Alerts for flight, time lines and updates for Airports after the Huricane Irma. Thanks! Javier"
חסרונות: "Movie selection terrible."
יתרונות: "Overall experiance."
חסרונות: "Nothing specially."
חסרונות: "After exhausting flight I don't know what else to say"
יתרונות: "Friendly crew, great extras, great food. Superior experience with this airline."
חסרונות: "Sat next to a man who smelled terribly like alcohol. He then ordered and was served a small bottle of wine... I'm not sure he should have been allowed to board or served more alcohol. He was not causing any disturbance, mostly slept, but smelled awful I had to turn my head the other way and would have liked to move seats."
חסרונות: "Not getting corner seats"
יתרונות: "Nice comfy and roomy seats. Excellent service."
חסרונות: "Delayed flight, loading after 40 minutes"
חסרונות: "Baggage collection slow still waiting"
יתרונות: "As above"
חסרונות: "As above"
יתרונות: "The amenities in Business Class were excellent - the seat was luxurious and you could actually catch some sleep. The food was gourmet and the staff was very attentive. They made a small mistake and forgot to serve me dessert but the mistake was remedied immediately when I informed them of the slip up."
חסרונות: "I paid a LOT of money for a Business Class seat and yet I was never notified that my flight was going to be delayed in departing by 12+ hours until after I arrived at the airport. According the the flight crew, they were notified at 9am that morning and the airline had my phone number and email, yet I arrived at the airport at 8pm because I was never notified! I spent $50 to take a taxi to the airport and now I had a 10am departure the following morning! I was given no compensation for this massive issue. Just "sorry, come back tomorrow!" I was very upset! My choices were either take ANOTHER $50 taxi home that night and then another $50 taxi back in the morning or get a $150 hotel room at the airport. So glad I paid THOUSANDS OF DOLLARS for my Business Class seat (a big spend for me as I've never flown Business Class before but felt like a special treat for a special occasion). WTF, Emirates!"
יתרונות: "The crew member was excellent,she went all out to make my journey easy and comfortable.I have sent an email to her superior,please use her as an example.if all attendants can serve and see to passengers like her will be beneficial for emirates"
יתרונות: "Clean cabin."
חסרונות: "Seats are uncomfortable and narrow"
יתרונות: "Everything...food and staffs were great"
חסרונות: "I got food poisoning on this flight. Cramped in the middle seat for 14 hours while throwing up was not pleasant."
יתרונות: "The in flight entertainment and food was enjoyable. Overall service of the crew was excellent."
חסרונות: "The flight was delayed ~10 minutes boarding and I would have appreciated announcements to update the passengers with what was going on / the status of the flight."
חסרונות: "very poor food and seating"
יתרונות: "Fresh food, customer service"
יתרונות: "In flight crew were nice."
חסרונות: "Had requested for wheel chair assistance but was denied saying everyone was " too busy". When the passenger stated she cannot go without help, the flight attendant helped her out and to a bus. She almost fell while getting on to the bus. Assistance was requested because of her poor eye sight on the left eye and issues with mobility because of that. Although I'm glad nothing bad happened, denial of assistance and making her feel concerned and speak for herself for someone to help could have been avoided if Emirates could keep their promised support. Very disappointed."
יתרונות: "All was Good, no special negatives."
חסרונות: "Not worth my time to comment."
יתרונות: "the crew were so nice"
חסרונות: "not enough room between seats"
חסרונות: "It’s frustrating to not have the ability to select seats before arriving at check in counter when there’s really not much to choose from."
יתרונות: "vegan sweeties for the kids, so nice as my daughter usually has to say no. Also swiss chocolate - so good! Our veggie meals booked hadn't gone through on the system but we were found some they had anyway - wasn't very nice though."
יתרונות: "Flight left on time & arrived on time."
חסרונות: "Quality of the snack could be improved."
יתרונות: "Everything aside from the food and cabin atmosphere."
חסרונות: "Food and cabin atmosphere. The cabin felt very stuffy and warm."
יתרונות: "The crew was good"
חסרונות: "Place for the legs and better food"
יתרונות: "The crew were very friendly."
יתרונות: "האוכל והשירות מצוינים והטייסים מצוינים"
חסרונות: "מקום ישיבה צפוף מידי"
יתרונות: "Best flight for a long time. great service and entertainment."
חסרונות: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."
חסרונות: "That it wasn’t a flight to denver"
יתרונות: "Good product"
חסרונות: "Seat had some problems, but the crew fixed it for me"
יתרונות: "The flight to Zurich was delayed so I would have missed my connecting flight. We were automatically rebooked on British airways which got us home three hours sooner than the Swiss air connections. If they did the rebooking, I find that a real plus but can not rate them on anything else."
חסרונות: "I felt like a sardine."
יתרונות: "Nice experience."
חסרונות: "Seats are not so comfortable. Crew is nice, but not too nice"
יתרונות: "Problem free."
חסרונות: "It was a great flight."
יתרונות: "2 seats on outside sections not 3, so you can sit together as a couple and not have a random stranger in seat 3."
חסרונות: "Leg room is on the tighter side!"
יתרונות: "Excellent food. Lovely service. Departure and boarding on time."
חסרונות: "No entertainment at all. Very limited leg room"
יתרונות: "The staff was polait"
חסרונות: "No option to make zhek in No opthin for vegeterian The media in my seat didn't work"
חסרונות: "Ok, old plane."
יתרונות: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."
יתרונות: "The flight was smooth; Attendants were nice and everything worked according to schedule"
יתרונות: "Swiss is already a great company and yesterday it just got better : I got upgraded on business class between Geneva and New York and it was a very nice treat, the service was perfect, the food excellent, the seat was very comfortable. Thank you SWISS !"
יתרונות: "Very comfortable and attendants were very attentive."
חסרונות: "Checking in at the Tel Aviv Airport is an absolute nightmare! It is congested and disorganized."
יתרונות: "The Israeli crew on El Al were very polite and tried to help."
חסרונות: "When we arrived to Swiss desk, after checking in at home including choosing seats, we were sent to El Al desk and had to start everything from the start. We couldn't even choose seats . It was a great disappointment. We don't think we fly in Swiss again"
יתרונות: "By far the worst experience I've ever had in my life. 1. A day after I perches a multi destination tickets I called Swiss air costumer service requesting to upgrade my tickets to business class. no one would even try to help me. They just kept saying I need to contact my travel agent. After 3 phone calls I gave up and decided to wait and upgrade my ticket at the airport. 2. In Prague the night before my second flight I hurt my knee real bad to a point that I couldn't walk at all. The next morning I call Swiss air costumer service again trying to explain them my situation telling them I can't fly and won't be able to make it to my flight. Costumer service cancelled immediately all of my remaining tickets and try to sell me new tickets for a full price. I said I don't mind buy and pay for the one flight I missed but there is no reason for her to re sell me the rest of my tickets that I already paid for, again. Then she start to change prices up and down like in a Chinese flea market. At that point I begged her to talk to a supervisor but she Kept ignoring my request and just try to negotiat for a lower charg she kept me on the phone for 5 hours. My hotel phone bill for that one call cost me 150€. I never got to talk to a supervisor but she took down the charge to 517$ Not included a new ticket flying out of Prague. 3. For my last flight going home. I showed up 2.5 hours Earlier. asking to upgrade my sit to business fin desk send me to talk to asupervisor. The supervisor was trying to process my request but didn't seem to know what he was doing at all. One minute he was on his computer then the next minute on the phone with Swiss air headquarter then back on his computer for more then 35 minutes with no resolute. I still had an hour and half before take off when he told me he can print me the ticket but it's to late now since the gate for my flight is close and I already missed my flight. I said that's impossible cause I still have an hour and half to my flight but he insist on the gate been close and there is no way I can get on that flight. Right away I run back to front desk asking them to print my ticket as fast as possible cause I would really like to get on that flight. In front desk they told me not to worry cause I got plenty of time to get on that flight. So I gave up on the business upgrade and told them that at that point I'll be just as happy to sit by the window. Of course they put me on the very end exactly in the middle. After the door was locked I looked around and saw plenty of free sits available including by the window. 4. In Zurich I finally managed to upgrade my last flight coming back to Tampa fl to business and noticed that the only way they could do that was by contacting Swiss air headquarter for approval. When I asked why is that since I fly a lot and never seen anything like that before one of the lady's there told how Swiss air left all of their front desk powerless and all decisions must be made by headquarters."
חסרונות: "When we finally arrived in Tampa. It hook them an hour and a half to get are bags out. I honestly doubt I'll ever fly Swiss airlines again. Ever. Absolutely the worst experience I've ever had flying. Ps the crew on the plain ware a lot nicer and more professional the people on the ground."
יתרונות: "The new aircraft"
חסרונות: "Lavatory wasn't clean enough"
יתרונות: "Great flight crew and equipment. Courteous and helpful."
חסרונות: "Rude gate staff who boarded economy and business all at once causing a 45 minute delay. Indifferent to passenger complaints and only had one boarding scanner for the entire flight. Slow and inefficient, and worst of all, unapologetic."
חסרונות: "Don't like to wait for no one 30 min inside airplane"
יתרונות: "The flight had a delay but managed to (partially) make up for it."
חסרונות: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
יתרונות: "Everything was great :) food is good, crew is perfect"
יתרונות: "entertainment was fine"
חסרונות: "Everything was ok except that confusion we had while ticketing. Although we have been assigned on on carrier the flight was operated by a different one, which was not cleared in the purchase paper."
יתרונות: "I fly this line often, SWISS is immeasurably better than ElAl. The planes are modern and include an in-flight entertainment system, the food is light years better, the staff more considerate and attentive."
חסרונות: "Cervise was not so good was waiting almost 3 hours on check in"
יתרונות: "Overall very pleased with the airline"
חסרונות: "The only complant I have is not enough leg room but the price was great so it was a compromise."
יתרונות: "I liked the comfort of the aircraft and entertainment"
חסרונות: "That there was a delay which wasnt announced which meant i had to get through an new airport in a hurry for me to get connecting dublin flight. When i got to boarding gate everyone was boarding found this extetemly pressuring"
יתרונות: "Aircraft clean, staff friendly and efficient"
חסרונות: "Lighting in aircraft is too bright Food offers by swiss in economy is terrible. My company di a not support business class travel"
יתרונות: "the punctualty"
חסרונות: "little space betwwen the rows, bad food no entertainment and a very unfreindly crew"
יתרונות: "Flight was good and comfortable"
יתרונות: "I'm very satisfied with Swiss airline excellent service starting from the flight attenders very professional friendly excellent food .if I would recommend this airline absolutely 100%.."
יתרונות: "I liked everything.....the food, boarding, comfortable, the crew. It was excellent! Will fly them again."
חסרונות: "The movies were the same so coming back there was nothing to watch."
יתרונות: "Great kosher food! Very kind attendants."
חסרונות: "not enough foot room."
יתרונות: "Everthing went as planned. Left on time. Cannot complain."
יתרונות: "Friendly flight attendants. Great food"
יתרונות: "The seats The crew"
חסרונות: "Delayed on two flights Too hot on the first flight despite a number of people complaining"
יתרונות: "Great food and drink options."
חסרונות: "Due to special meals, food was quite delayed. Flight was also delayed so it was very tight to get to my connection."
חסרונות: "Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again."
יתרונות: "Food was not available for flight."
חסרונות: "Drops coming down from the Air condition system"
יתרונות: "Good. Thank you."
יתרונות: "Crew was great"
חסרונות: "Didn't have the vegetarian meal I ordered"
יתרונות: "Really friendly crew"
חסרונות: "No entertainment, worst food I've ever had at an airline"
חסרונות: "My sun glasses were stolen out of my luggage !!"
חסרונות: "the seats and service as a whole"
חסרונות: "I missed the flight to Manchester due to delay in the flight to Munich"
יתרונות: "Friendly staff.. Good food and as we had emergency exit seats there was plenty of leg room. Unfortunately no entertainment was offered on this flight."
חסרונות: "No entertainment. Plane was cold."
חסרונות: "We had 30 minutes delay"
חסרונות: "I couldn’t eat the food"
יתרונות: "Everything was excellent, there was no entertainment but wasn't needed because it was a short flight"
חסרונות: "We got there 15 minutes late, which isn't that bad but I had a connection flight and it was very pressed to get to it"
יתרונות: "On time, easy boarding, nice crew"
חסרונות: "Seats were hard as rocks, I was squirming within the first hour. No entertainment."
יתרונות: "The service. Smooth flight."
חסרונות: "Need AC outlets and TVs"
חסרונות: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"
יתרונות: "crew is nice"
חסרונות: "breakfast was pretty lame !"
יתרונות: "Went smoothly and without delays"
חסרונות: "Food was horrible. The buns and croissant were cold and not fresh"
חסרונות: "Where is my bag"
חסרונות: "* The gate was with bus, and not a direct terminal connection * There were no drawing sets for kids * The food was either overheated or somehow impacted - didn't look proper"
יתרונות: "Very good care ofrom the staf Not cold"
חסרונות: "The breakfest was terible. Not tacty a t all. No entertainment. We took 2 difernt meals and both bad"
חסרונות: "Terrible boarding. Finally we were almost 1 hour delay in departure"
חסרונות: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
יתרונות: "Accurate. Friendly."
חסרונות: "My suitcase weal broke during the flight!!"
יתרונות: "A lot of drinks"
חסרונות: "One hour in late"
חסרונות: "I was transferred to the flight through vienna, vienna-berlin was cancelled and i am stuck in Vienna"
חסרונות: "2 hours delay. Bad food"
חסרונות: "The flight was cancelled , for tecnical reason, we got very late flight instead- 12 hours delayed. We didn't get compensated for tall the in convenience"
יתרונות: "Nice crew"
חסרונות: "Delay for 45 minutes; unfortunately, it's becoming a trend at Lufthansa"
יתרונות: "The crew were very helpful, and the food was quite good."
חסרונות: "This was an old plane. There were no video screens or wifi. Legroom was minimal."
יתרונות: "The food (breakfast) was great. The plane was clean. The whole operation was very orderly."
יתרונות: "The crew"
חסרונות: "No TV"
יתרונות: "Friendly. And efficirnt crew"
חסרונות: "I didn't got the seats i asked for in the check in."
יתרונות: "Crew was nice."
חסרונות: "Flight was delayed. No entertainment, even though there is an app for it, it did not work, and the crew had no idea regarding it."
חסרונות: "Little food"
יתרונות: "Everything is very good!"
חסרונות: "Not enough leg ro in economy section."
חסרונות: "The flight was delayed 1.5 hrs and then completely canceled. They never gave us a reason as to why it as canceled and when they canceled it, they directed the entire group of the people on the plane to 4 different gates before getting a gate agent to tell us that we had to leave the gate and go back to the ticket counter and start over again. The security in Israel is very intense, so this was a big hassle. Then they only had 3-4 gate agents to rebook all 300+ people on the flight so we waited in like for 3 hours."
חסרונות: "The seats were too hard. I have never felt that way on any other flights."
חסרונות: "Checking in in Tel Aviv was the worst experience I have had in checking in. The ladies just sat there, explained almost nothing, gave no eye contact. Finally, they told me the flight was overbooked and that was why I was waiitng. They offered nothing else--as if I had done something wrong (the impression they gave me), rather than Lufthansa. I waited a full 1 1/2 hours. No other explanation. At the very end, when they finally put me on a flight, they chastised me for not checking in online---this was NEVER offered to me by Lufthansa on my flight there or on the return. With other airlines they always send me an email to check in online ahead of time. Lufthansa did not. I could not have been more disappointed with this checking in experience with Lufthansa. Again, the worst in my life and would be cause for me not to recommend Lufthansa to others. Otherwise, the flight itself and the actual crew were great. So disappointing to have such an unprofessional check in experience."
יתרונות: "Food was great!"
חסרונות: "Lackluster movie selection, internet was a rip off and barely worked."
יתרונות: "Everything about the service staff the plane amazing"
יתרונות: "Crew service"
חסרונות: "No entertainment on board"
חסרונות: "seats are way too close to each other."
חסרונות: "I didn't like that I bought a bottle of perfume and they let me take it from Israel to Germany without a problem, and as soon as I got to Germany they trashed it saying that it should've been in a sealed bag, so 80$ went to trash or God knows where,,"
חסרונות: "It was late, we had connection to Berlin and we were in a hurry And forgot things on the plain. They didn't make arrangements to help us be on time for our connection. We had to run. My name is Dan Chevion. Can we get back the items we forgot on the plain?"
יתרונות: "Attentive crew, despite an almost-full flight"
חסרונות: "Airbus seating is terrible - seats uncomfortable, seat pitch too small"
יתרונות: "good seats."
חסרונות: "crowded smelly gate, horrible seats, overcrowded bus out to the plane, which was late. to be fair, this is probably not Lufthansa's fault, unless their arrangement with Tel-Aviv airport always results in these awful gate assignments. we then stood outside on the tarmac on those external roll-up stairways. for a good 15 minutes. waiting to get inside the plane. Full sun exposure in the middle of summer. no sign of the crew. WHY."
Have people at the Westjet counter
same as from LUX … professional, nice.
חסרונות: "The touch screen did not work properly"
יתרונות: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
חסרונות: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
יתרונות: "Confort and kindness"
חסרונות: "It was too cold"
חסרונות: "Still don’t have my luggage yet"
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
יתרונות: "The aircraft"
חסרונות: "No overbooking next time!"
יתרונות: "Very friendly crew and on time with no problems."
חסרונות: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
חסרונות: "Head support for 6 feet plus people on seats would be good"
יתרונות: "Seat was good"
חסרונות: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
יתרונות: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
חסרונות: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
חסרונות: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
חסרונות: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
יתרונות: "The crew were really helpful with people who had tight connections because of the delayed flight"
חסרונות: "I wish they had WiFi"
יתרונות: "very attentive crew"
חסרונות: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
חסרונות: "My suitcase didn't come with the airline."
יתרונות: "Everything is alright"
יתרונות: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
חסרונות: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
יתרונות: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
חסרונות: "I would have to dream something up."
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
חסרונות: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
יתרונות: "Crew was very friendly. Nice that wine was served without charge."
חסרונות: "Announcements from the cockpit were hard to hear. Food has been better in past."
יתרונות: "Flight crew very nice"
חסרונות: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
חסרונות: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
יתרונות: "Good selection of movies."
חסרונות: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
חסרונות: "You are almost always late!"
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
חסרונות: "They have mabaged to lost my luggage"
יתרונות: "Good service onboard, good food. On time."
יתרונות: "Bording was good and general flight ok"
חסרונות: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
יתרונות: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
חסרונות: "Two hours delay in the start."
יתרונות: "newer plane, good staff"
חסרונות: "need better and more food options, more often"
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
חסרונות: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
חסרונות: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
יתרונות: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
חסרונות: "See above"
יתרונות: "Wide selection of entertainment, food was good."
חסרונות: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
יתרונות: "Good and plenty of food available."
חסרונות: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
חסרונות: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
חסרונות: "Did not get the luggage from connecting flight from Amsterdan to Basel"
חסרונות: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
חסרונות: "seats on Jet air flight are very uncomfortable"
The bathroom wasn’t super clean
Luggage handling was disgraceful and lots of luggage was left behind after being delayed for more than an hour.
Very tight leg space in the cabin
יתרונות: "The crew was astounding"
חסרונות: "Short and sweet"
יתרונות: "The rest area"
חסרונות: "The airport was cold and it should be warmer"
חסרונות: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
יתרונות: "Entertainment programs"
חסרונות: "New variety of food"
חסרונות: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
יתרונות: "Everything! The service was exceptional!"
חסרונות: "Entertainment worked sporadically"
יתרונות: "Excellent service"
יתרונות: "The crew was pleasant and boarding efficient I lucked out with first class"
חסרונות: "It was a great flight can’t think of anything"
יתרונות: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
חסרונות: "Arrived 5 hours late"
חסרונות: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
חסרונות: "My luggage was lost in Paris. Now I need to wait still."
יתרונות: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
חסרונות: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
יתרונות: "Absolutely everything perfect."
חסרונות: "Through my own fault I ordered a different seat instead of window seat. :)"
יתרונות: "I like fly attendant who served us meal"
חסרונות: "I didn’t like that space between each seat is small"
יתרונות: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
חסרונות: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."
חסרונות: "Waited a while before take off."
יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"
חסרונות: "They were unfreindly and rude."
יתרונות: "Standard on most parts with pleasant staff"
חסרונות: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
חסרונות: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."
יתרונות: "Charmingly nice crew and involving captain"
חסרונות: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
יתרונות: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
חסרונות: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."
יתרונות: "Short, lots of leg space"
יתרונות: "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
חסרונות: "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."
יתרונות: "All crew I interacted with was great, friendly, and helpful."
חסרונות: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
יתרונות: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
חסרונות: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"
יתרונות: "Flight arrived safely."
חסרונות: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."
יתרונות: "The flight crew and flights itself were great."
חסרונות: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
חסרונות: "bad smell around my seat"
חסרונות: "Meal choice missing kosher non-gluten combination."
יתרונות: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
חסרונות: "There is nothing I did not like."
יתרונות: "movies were great, watched a lot of them food, while nothing to write home about, was at least tasty and not inedible the staff was great, friendly, welcoming, hard working loved that we could have wine and snacks"
חסרונות: "we had paid for the exit row and had a luxurious amount of room. But when we tried to sleep, our fellow passengers came and stood at our feet and talked so loudly that we could not possibly sleep. They stayed there for more than an hour. Would have loved for the staff to maybe ask them to tone it down, if not move."
יתרונות: "Friendly crew; comfort; punctuation. Fast boarding"
חסרונות: "Simple food - very small amounts. No entertainment."
יתרונות: "Boarding was efficient, the flight was on schedule, crew was nice."
חסרונות: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."
יתרונות: "I have been Flying Blue platinum for six years in a row. I often wondered why I never got a complimentary upgrade... Well, I can no longer complain: I was very kindly invited to move across that curtain. Of course, in short haul (2-hours+) A321 flights, all seats are created equal, business or main cabin... But the attention was there, excellent service, and gourmet food too. The whole experience was great. I'll go on flying Air France with fewer regrets."
יתרונות: "I normally like to take an Air France flight. I love the food and the crew treatment. I like this French know how."
חסרונות: "I really don't like this new scedule at 11.00 My flight from Nantes needs to take off at 6.10 I need to leave home at 3.00 I imagine that I am not the only one with this kind of problems. Please, try to help"