3.5 hours delay will ruin any day!
Dreamliner was comfortable and entertainment system good
חסרונות: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
יתרונות: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
חסרונות: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
יתרונות: "Impressive service... amazing crew, very friendly and professional"
יתרונות: "Flight was on time."
חסרונות: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
יתרונות: "The socks offered in business were comfortable and nice looking. The red wine was good."
חסרונות: "The food was just average and the seat not too comfortable"
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
חסרונות: "The plane is so old..,"
יתרונות: "Pleasant flight"
חסרונות: "We were delayed & missed our connection"
יתרונות: "Good beverage service."
חסרונות: "Over an hour delayj for departure."
חסרונות: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
יתרונות: "The crew are amazing! Attentive and friendly."
חסרונות: "The seats could have been bigger."
חסרונות: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
יתרונות: "KLM staff is great"
יתרונות: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
חסרונות: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
חסרונות: "Need more leg room!!! Larger meals needed."
יתרונות: "Crew was nice and efficient"
חסרונות: "Economy seats don’t recline enough."
יתרונות: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
יתרונות: "Good comfortable seat with extra leg room. Pleasant crew."
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
חסרונות: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
יתרונות: "Crew was excellent -kind nice and very attentive"
חסרונות: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
יתרונות: "Time and Good clean place.. in This case airpöane.."
חסרונות: "It was not entreteiment st all"
יתרונות: "Comfort was better than on the previous Dash-8. Food was OK."
חסרונות: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
יתרונות: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
יתרונות: "Everything excellent. Comfortable seats in business."
יתרונות: "Food and staff behaviour"
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
יתרונות: "Nice to have a wrap for the snack."
חסרונות: "Would have preferred boarding by row - back of the flight first so would have been more organized."
חסרונות: "They have mabaged to lost my luggage"
יתרונות: "Fabulous trip with friendly, helpful staff"
חסרונות: "The streaming service didn’t work"
יתרונות: "Decent seat size. Sorta slept the whole flight."
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
חסרונות: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
יתרונות: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
חסרונות: "Nothing to be honest . All positive."
יתרונות: "Short-hop flight, fit for purpose."
יתרונות: "Arriving more or less on time"
חסרונות: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
יתרונות: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
יתרונות: "Except for my negative comment, a good flight."
חסרונות: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
יתרונות: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
חסרונות: "Food was not very good Tasteless and rubbery"
יתרונות: "...The transfer at JFK was terrible"
יתרונות: "Great food and movies."
חסרונות: "Might have lost my bag. I was told not to claim my bag and that it would meet me at my final destination. That did not happen. I even paid extra because of the over weight. When they charge you 100 extra euro you expect your bag to make it to its final destination."
יתרונות: "Food was relatively good"
חסרונות: "We had ourtrip from San Francisco to Amsterdam which is one of the longest flights ever, andthe entertainment system wasnt working, we kept on telling them several times but nothing happened and at the end they wereeven avoiding us. By the end of the trip when we were approaching Ams, a hostess came and she gave us a $25 dollar discountvoucher to be used in our next trip, this is totally not acceptable!"
יתרונות: "Economy class product offers good value for money."
חסרונות: "Boarding processes could be enforced consistently."
חסרונות: "Short and sweet"
חסרונות: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
יתרונות: "All went right namely the seats but the luggage condition is the worst"
חסרונות: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
חסרונות: "Entertainment worked sporadically"
יתרונות: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
יתרונות: "Food and wine. Entertainment."
חסרונות: "Sat closer to water closet. Maybe more air freshener in there."
חסרונות: "Too much time spent at boarding. On luggage missing."
יתרונות: "Crew was amazing. Service and food was good."
חסרונות: "Random TSA check was not needed at the end when boarding."
חסרונות: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
חסרונות: "Better in flight entertainment"
יתרונות: "Very little"
חסרונות: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
יתרונות: "Good food and service"
יתרונות: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
חסרונות: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
יתרונות: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
חסרונות: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
חסרונות: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
חסרונות: "Not much legroom."
יתרונות: "Flight crew, pilot,food and entertainment options were great"
חסרונות: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
יתרונות: "Great service and food."
חסרונות: "Tv screen is resolution is to low. Hard to see details."
יתרונות: "On time."
חסרונות: "Did not seat together passengers, although booked and checked in at the same time."
יתרונות: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"
חסרונות: "They were unfreindly and rude."
יתרונות: "Flight attendant was very nice."
חסרונות: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."
יתרונות: "The food, entertainment, and service. Waited for me after almost missing my flight."
חסרונות: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."
חסרונות: "I was asked to change my seat repeatedly"
יתרונות: "Smoothness of flight and service"
חסרונות: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
יתרונות: "The inflight service"
חסרונות: "The 3 hours delay"
חסרונות: "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."
יתרונות: "Nice food Right in time Police and customs formalities easy"
חסרונות: "Poor comfort in business class No entertainment at all"
יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."
יתרונות: "Short, lots of leg space"
יתרונות: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
חסרונות: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
חסרונות: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
יתרונות: "The fact that the plane made it to SFO"
חסרונות: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"
יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"
חסרונות: "Meal choice missing kosher non-gluten combination."
יתרונות: "quick flight 10 min ahead schedule"
חסרונות: "Poor communication. Did not know was airfrance the booking was completed with Austria airline. In the ticket was not the information. Also, airfrance could not find me in their systems I was late to board the plane. Terrible messy and confusing time for me."
יתרונות: "Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!"
חסרונות: "Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important."
יתרונות: "Friendly crew; comfort; punctuation. Fast boarding"
חסרונות: "Simple food - very small amounts. No entertainment."
יתרונות: "Same as above, the crew was very friendly and the food was great."
חסרונות: "Seating was cramped and uncomfortable for a tall person."
יתרונות: "i tried to cancell my flight but didnt answer me1"
יתרונות: "The service & food were excellent! Outstanding. Boarding was efficient, crew was polite & helpful. I've never utilized such high-tech entertainment. It was great to be able to select movies, tv, music etc. whenever I was ready."
חסרונות: "Can't think of anything."
יתרונות: "Boarding was efficient, the flight was on schedule, crew was nice."
חסרונות: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."
יתרונות: "Boarding and such was straightforward and easy"
חסרונות: "Everything is uncomfortable"
יתרונות: "Left on time arrived a bit early"
חסרונות: "Small plane, tight seats and limited leg room. But the flight is only 26 minutes."
חסרונות: "Went to check in baggage and had my paid receipt and Aeromexico insisted luggage wasn’t paid for and we had to double pay at the airport so we didn’t miss our flight! RIDICULOUS! Wake up Aeromexico and KIWI booking!!!"
חסרונות: "It was canceled"
יתרונות: "Great crew and good pilot."
חסרונות: "No onboard entertainment and no meal selections."
חסרונות: "Flight was delayed, it took very long boarding and getting off the plane. People was standing when plane still taxiing and crew didn’t do nothing."
יתרונות: "Getting off the plane in Guadalajara!"
חסרונות: "Check in process at Tijuana airport was okay, what really made the trip unpleasant was the boarding process. Three Aeromexico departures within minutes, from a small enclosed area. No seating available, no PA for announcements, basically controlled chaos. granted the airport is going through renovations, but that is still no excuse for the poor execution of the boarding process."
יתרונות: "The old flight attendant was so rude to everyone you can tell she hates her job"
חסרונות: "Her attitude"
חסרונות: "I thought I had paid for my bag only to arrive at the airport and be told it was not paid I had agreed to one price and was charged another and on top of that to have to pay baggage fees. I will not be using your service again nor recommending your site."
חסרונות: "Made us miss our non refundable flight due to customs line for “tourist fee” and scanner not working for passports. Even thought we still had an hour before flight was scheduled to fly they claimed that we would not have enough time to check in bags before the departure. They then proceeded to acknowledge that it was customs fault but they can’t do anything about it. The rest of my party made it to the plane with plenty of time but my husband, 2 year old, 9 month old and I were left stranded in Tijuana, Mexico. The airline didn’t even offer a credit towards another flight, they we offering a new flight two hours later for $2,800 US. Then suggested to maybe arrive earlier next time, even though we arrived 3.5 hours before our domestic Mexico flight! Then when my party arrived at the destination they ask and complained about the incident and found out, the internal note said “ missed flight due to client refusing to pay luggage fees”! Horrible!!!!! What’s worse was that we had to spend the night the airport because they shut down shuttle/car rentals services. Aeromexico worst “company policy”and liars! Tijuana international airport is a joke! Don’t waste your time and money!"
יתרונות: "The. Flight was on time,I checked in online and that saved me alot of time at the airport."
יתרונות: "Glad it was on time. Everything was great"
יתרונות: "Everything was great"
יתרונות: "The service was great!"
חסרונות: "The delay was awful. They rebooked us on flights landing the next day by evening when we had to reach there by early morning"
יתרונות: "Friendly staff."
יתרונות: "Price and effort"
יתרונות: "Not much to like."
חסרונות: "I upgraded to AM PLUS so that I could take advantage of the EASY CHECKING. WIDER SEATS. BE AMONGST THE FIRST TO GET LUGGAGE. ALL THIS ITEMS WERE PROMISED BY YOU WEBSITE. non of these things happened. I was instructed to email to request a refund. Took ten days to here back and was denied. You guys have a perfect procedure for not giving refunds. Can’t talk to anyone by phone then take 10 days to deny. By that time most will just give up. I am a frequent flyer that will NEVER fly with you again and neither will the employees of my company."
יתרונות: "Check in was fast, personnel was very professional."
חסרונות: "They didn’t honor the seat I chose with kayak and instead sent me all the way to the back of the plane with no reclining seat"
יתרונות: "Airline overbooked the flight."
חסרונות: "Airline overbooked the flight"
חסרונות: "the escalator to the plane was about 30 cm away from it, a kid could fall"
חסרונות: "Realmente mal servicio a cliente la aerolinea solo quiere sacar ventaja y cobrar de mas por el transporte de tu equipaje"
חסרונות: "old plane, no amenities to make the flight pleasant."
חסרונות: "Everything. The customer service was horrible. They did not honor the seat reservation and stationed my father in the back of the plane instead of the front of the plane as agreed on my reservations. They charged for baggage. The whole experience was horrible!"
חסרונות: "No leg room. Space really limited."
חסרונות: "Our terminal changed the same day we left. We got off at terminal 2 in Cancun only to pay for a taxi to take us to terminal 4. Then we left 1 hour and 45 minutes late, therefore, extending the total trip."
חסרונות: "The sits were to close to next line and the sitting was so hard and flat as on a wood bench, almost no cushion."
יתרונות: "When you connect out of Mexico City, the food is always fresher and more protein-rich. Yum!"
חסרונות: "The screens in the seat backs are a little dated and low-resolution."
חסרונות: "How the gate lady was rude when asked a question. No personal entertainment system."
יתרונות: "Crew was nice and friendly."
חסרונות: "went to Cancun and out of the four flights, only had in flight entertainment once. Ac was barely working and in terms of beverages it was only coke, sprite, water, coffee or juice. Seen better selection on every other airline I've flown in. Seat cushion barely there."
חסרונות: "Staff people @ checking in Mexico City are the worst! they are unfriendly, rude and unwilling to help people."
חסרונות: "This airline seemed to be unprepared at every step of the way. When I showed up to the airport to check my baggage (this was 2 hours before my flight) there was a huge line of people already there. I went to the back of the line and after 15 minutes of not moving I texted my family that I might be missing my flight. As I got closer to the front a nervous and overwhelmed Aeromexico employee went to the back of the line and handed the last person a paper and told her she would be the last person allowed on the flight. Anyone lined up after her was turned away because they had showed up too late. It seemed to me that those people would have made it onto the flight if the airline had been prepared and ready to check everyone in on time. When I was finally able to check my bag there were only 20 minutes left until my flight was supposed to depart. I rushed to the security checkpoint and ran to my gate in fear of missing my flight, only to find another large line of people. They hadn't even started boarding! After waiting 10 minutes in line (10 minutes before the plane was supposed to depart), the crew slowly strolled to the gate. They didn't even seem to care. Overall, my experience was below average, but seeing how people were not allowed to board due to the airline not being prepared for this flight, I would say I won't be flying Aeromexico again."
חסרונות: "Delayed flight from FAT to GDL. No clear explanation or answers here in the US regarding what solutions would be put into place for missing my connecting flight, had to navigate myself when I arrived in Mexico! Completely unacceptable!"
חסרונות: "It took 50min literally to be able to get off from the airplane after it had been landed on time because it was raining so hard and the airport could not send us the step machine. So I lost the original flight and kindly Aeroméxico changed to the new flight. But that flight was delayed also. It was a bad experience totally."
יתרונות: "Seating and crew on flight OK"
חסרונות: "Airline charged me more than original price for ticket change (arrived 1 hour before takeoff, refused at checkin, had to change for a later flight)"
יתרונות: "Service is really good"
חסרונות: "*Seat was broken and seat cushion was hard. No one in our row was comfortable. Was not aware that the row before exit row does not recline. We were in row 14. Fortunately there were some empty seats so we could move. Would not have chosen that seat if website shared that information. The TV screens came done from the ceiling so everyone had to watch same thing. Music channels only played a few songs over and over again. This plane needs to be retired or have major upgrades. Definitely an older plane."
יתרונות: "I did not like anything. Plane was old, seats were uncomfortable, no leg room, my seat was broken (tilted forward and when I asked if it could be fixed staff did nothing), songs repested themselves, and customs was a nightmare."
חסרונות: "Read comments above. The flight was tbe worst ever."
יתרונות: "Checking in was fast and easy"
חסרונות: "The fly was delayed for more then 30 minutes with no explanation,I paid for the Saturday rate and end flying on Sunday what I thing is not fear . Why I have to pay more? About the food we didn't receive a meal ,they give us only some peanut and cup of water since I am a diabetic person I need to eat frequently,"
חסרונות: "The flight was over 2 hours late. I was traveling with a baby and they never ask if anyone was traveling with infants to board first. The flight attendant came through only once and never bothered to check if anyone needed anything else. The seats were so old that mine reclined with out having to push a button. They need to do a better job with their customers, be more friendly and attentive."
חסרונות: "This does not only apply to Aeroméxico, but the seating in airplanes are too narrow and uncomfortable."
חסרונות: "Flight was delayed 3 hrs because a crew member got sick. Along with several passengers we missed our connecting flights and basically lost an entire day of vacation rebooking a flight later in the day. At one point before boarding, asked if we could be put on another flight and reimbursed and could not get a straight answer. Big part of the delay was luggage being sorted out to remove the bags of passengers they oversold flights too. It's been one of the longest days ever."
יתרונות: "I wish I could post pictures of the broken magazine holder in front of my seat and the tangled seat belt that I could barely tie. Anyone heavier than me would not be able to buckle up on that seat. It was also VERY cold. The people around me were all covered up in heavy jackets and hats. When I mentioned this to the crew,they treated me with disdain and she said they could do nothing. What a shame, this used to be a great airline."
חסרונות: "Rude crew members, broken seat belt, broken magazine holder, way too cold for comfort."
יתרונות: "The price for the tickets"
חסרונות: "No air in plane while we were delayed"
יתרונות: "While in board the entire cute was great."
חסרונות: "While checking in I had a horrible experience with "manager" Abel he was rude , uneducated , sarcastic ,ignorant and not professional at all. I had to pay for a bag I had checked in online and had no charges at the time and when I arrived at airport he/she would not listen to me and only kept saying "new policy" was implemented on the day I was traveling . Which I thought was very unfair and should have been told day I checked in online. When I asked for his name and poof of policy , he said very ignorant I don't have to give you that information! So do you wanna travel or not? Pay the $25 fee !! And when I told him he was rude and ignorant he threaten me with calling security!! Not taking in consideration he had 4 other angry passengers on the side waiting to pay a made up policy ."
יתרונות: "Flight was fine."
חסרונות: "Aeromexico lost my bag. They refused to talk to me on the phone about it. They forced me to send an email and never responded after the immediate auto-response. I spent my entire trip worrying about my bag, without my cloths and gifts."
יתרונות: "We arrived safely."
חסרונות: "Flight was delayed by an hour waiting on connecting passengers to clear customs. Boarding was disorganized and chaotic."
יתרונות: "I was rushing because I was close to late, I got pulled out of line and asked if I'd be willing to take a direct flight to Mexico City instead of layover, they said I might get stuck in Guadalajara because of short time. They really made my day and took great care of me! Thank you"
חסרונות: "Seat wouldnt recline, on the way back from guadalajara more then 1000 mosquitos wer in the cabin."
אחלה צוות אחלה אנשים אחלה שירות מומולץ ביותר
יתרונות: "Crew was making an effort...."
חסרונות: "A newer plane. First class was old and uncomfortable. Bins were small and didn't fit much."
חסרונות: "Less full"
יתרונות: "Got a row to Myself"
חסרונות: "No Masks really enforced"
יתרונות: "Breakfast and crew member in first class"
יתרונות: "GREAT SEATS AND SERVICE"
חסרונות: "other than free flights, nothing"
יתרונות: "One of the flight attendants attitude. She was very nice, polite and smiling all the time. I don't see that very often in economy cabin."
חסרונות: "Better snacks and entertainment. There is no food and no screens on this flight."
יתרונות: "This was a full-size jet, and the seats were more comfortable than those on the regional jet."
יתרונות: "Convenient route, great United Polaris lounge at SFO for business passengers."
חסרונות: "The flight frequently arrives about an hour before customs desks are opened, so passengers are forced to wait inside the airplane after landing until the customs desks are open."
יתרונות: "Premium economy was great"
חסרונות: "Toilets were broken"
יתרונות: "Crew was pretty friendly"
חסרונות: "Food is disgusting, they should really be embarrassed to serve it to humans. Also, the seats are uncomfortable, don't don't recline enough, and don't offer enough room for normal-sized adults to sit comfortably on a 15 hour flight."
חסרונות: "A horrific, frustrating and humiliating experience at the Tel Aviv airport. United airlines did not inform me about the security process for transit passengers. I was subjected to humiliating search and with my bag still at the Tel Aviv, because they didn't have enough times Worst experience ever!!"
יתרונות: "Enough legroom in economy. Crew friendly and helpful. Kosher food good."
יתרונות: "The seats were comfortable and the entertainment was good."
חסרונות: "My video monitor was loose and I had to hold it up the whole time I was watching it. I told the flight attendant but they said they didn’t have a screw driver. The food wasn’t good."
יתרונות: "Alot of empty seats to stretch out"
חסרונות: "Very basic not so comfortable seats"
חסרונות: "Dirty airplain, 12h flight, the food a disaster, crew that don’t know to smile, restrooms dirty the igienic paper and a lot more...."
יתרונות: "The crew is friendly and helpful. The entertainment system is good and fairly modern. The entertainment over WiFi is a great option."
חסרונות: "There's no Premium Economy cabin. The Economy Plus seats are as narrow as regular economy seats. The food is fairly basic, and many other airlines serve better."
יתרונות: "the entertainment program was good, and the plane in good shape"
חסרונות: "food was terrible"
יתרונות: "The crew was great throughout the 12 hour flight, the entertainment was varied as always, the flight time for departure and arrival was almost spot on."
חסרונות: "Due to the fact that I didn’t know my gate number and that my bags were going straight to destination, I waited for all the bags to be dispensed at the carousel which never came. I later rushed through security check and told one of the officers that my connecting flight’s last call was in 15 min. She then placed me in front of 20-25 people. I was the last person to board the plane. All of this could have been avoided had the printing machine write my gate number and the ticketing crew tell me about my bag. They were too casual overall. I want United to give me a cash credit for my next flight. Every flight that I’ve taken with them has always had a hiccup on one leg of the flight or the other."
יתרונות: "Even though we took off late, the flight landed early. We were served two meals and a snack. Entertainment was fine."
חסרונות: "It's a 12 hour flight. It's exhausting"
חסרונות: "No WiFi. And no mid-flight complimentary sandwich (only for purchase items). For an 8 hour flight that is unacceptable."
חסרונות: "United app crashed and was not able to watch anything. Tapas snack was poor quality"
יתרונות: "I purchased a seat with extra legroom and It was comfortable, the staff was accommodating, and the entertainment was good."
חסרונות: "The food was not good, salad was old, and overall not good."
חסרונות: "I am pregnant and took a 12-hour flight. The flight crew did not provide me with food for 11 hours of that flight. When I asked the flight attendants for food they told me they had none, and it was my fault I didn't bring anything to eat. then I saw them handing out food to business class. I understand that I did not shell out the class to fly business class, but it's not okay to not feed a pregnant woman. Additionally, when I was flying form you were not allowed t bring water onto the plane. The flight attendants only provided me one small water bottle an two small cups of water. I asked for more but they said no :( I will never fly United again"
יתרונות: "Service,management, food"
חסרונות: "The comform of the seats was very poor. Entertainment only worked half way. Stewards did not ask if I wanted to eat or not. Only pessengers on the alley seats were asked. Very little attention was given to make passengers comfortable."
יתרונות: "We enjoyed the ability to have beer and wine included. We thought the meals going to Tel Aviv and on the return were very tasty, good portions, and served at the appropriate times. We loved the choices of movies/tv that were updated and new and also included."
חסרונות: "The only issue we had was getting up to go to the bathroom midflight. There was some slight turbulence and the attendants demanded we sit down for safety (it wasn't too bad though) yet once we got back to our seats the turblence was fine, and we got up to go again and the same thing happened. There were long lines for the bathrooms. I'm not sure if that can be avoided though."
יתרונות: "the flight was cancelled!!!"
יתרונות: "Nothing at all"
חסרונות: "The flights were late and annoying"
יתרונות: "Good functioning audio visual system and seat was fairly comfortable."
חסרונות: "Same computer glitch problem. Agents even needed help with my ticket and boarding passes. I was in the system but something was scrambled in the computer confirmation codes. Lufthansa said United failed to update their code key. Scary."
יתרונות: "We made it safely to our destination."
חסרונות: "Did not appreciate the flight attendants at all. VERY rude staff. Not considerate by making everyone wait a LONG time to serve food, which was not served in a friendly manner at all. It was quite obvious they did NOT care about our comfort or experience. Would NOT recommend unless I'm desperate and feel like being around people who hate their job and want me to know it."
חסרונות: "The plane was freezing. I needed to put on socks--really wished I had packed wool ones. The seats were cramped and mine did not recline."
יתרונות: "Food was good"
חסרונות: "Seating and maybe some different reading material"
יתרונות: "everything is perfect"
חסרונות: "i wish i have something to say"
יתרונות: "I liked the movies,they have many movies and I can choice"
חסרונות: "The flight was delayed and the employees of the front desk don't help anything. The service was worse."
חסרונות: "The crabbiest crew I've ever encountered - they even barked at each other."
יתרונות: "the staff was extremely pleasant, and so nice. the flight was ok"
חסרונות: "The gluten free menu wasn't very good, and also there were no gluten free snacks. 1% of the population has celiac, I expected more these days..."
חסרונות: "Not enough good movies"
יתרונות: "They need larger overhead bins . It was hard to fit my carryon bag. I would prefer almonds as snacks. There was only paid entertainment available."
חסרונות: "Food, space, entertainment options."
יתרונות: "Just an easy flight that day. Got Eco Premium seat and made big difference."
יתרונות: "Everything was great"
יתרונות: "Good legroom. Did not feel cramped"
חסרונות: "No access to movies because my earbuds would not plug into the hole for them. All food was nasty, inedible. Breakfast so bad even the smell of it polluted the cabin for the remainder of the flight. Just a cold ham or turkey and cheese sandwich would have been preferable. Attention from flight attendants was haphazard at best. Chose this flight because of good flight times but in future will avoid United if at all possible."
חסרונות: "Some moron decided that passengers shouldn't be allowed to bring drinks on the plane. This means that after passing security and customs, after buying an overpriced cup of latte, you are told to spill it or else. And that's in a country that lives on security. Unacceptable. Unjustified and unheard of."
חסרונות: "The food was terrible"
יתרונות: "More space than El-al. No delays"
חסרונות: "Food. We ordered 4 special meals and got only one!"
יתרונות: "Plain pilot profecional"
חסרונות: "Plain to old"
יתרונות: "lay flat bed in business class"
חסרונות: "The seat area wasn't cleaned properly"
יתרונות: "Between this nonstop and Iberia’s nonstop, these seats are much more more comfortable, they recline and there is actual legroom."
חסרונות: "Bathrooms not maintained, flight delayed after on plane, and only had water offered 1x on the flight even though we were on the plane for about 2 hours longer than planned."
יתרונות: "Entertaining sistem"
יתרונות: "It was ok no more then that"
חסרונות: "Make sure the stuff or more Patience and understanding"
חסרונות: "Is ok"
יתרונות: "Flight was fine"
חסרונות: "Ticket/luggage issues not handled very well. Long wait lines. No notification of plane delay on monitors."
יתרונות: "Seat in Business Class Dreamliner was excellent-very comfortable with great flexibility of use. Service was attentive, but challenged to understand English"
חסרונות: "Entertainment selection of movies and music was very poor and too limited. Food was of inferior quality for business class"
חסרונות: "Flight was delayed"
חסרונות: "One toilet, wasn’t operated well, since it could not be opened from inside-outside"
יתרונות: "No food or drinks included. I know that it is law cost flight but you can give water and a snack ..."
יתרונות: "Flight took off on time. Plane is big and seats are good for people up to 6 feet tall and comfortable fior people up to 220 lbs. Crew was excellent from checking in til landing. I will travel again with Air Europa but I will take a sandwich or two with me just in case pasta is being served. Flight was from Madrid to Miami. On my flight from Miami to Madrid the food (chicken) and everything was excellent. Oct 14 2018"
חסרונות: "There was charge for a checked bag which I thought on booking was included"
יתרונות: "Clean, spacious-feeling and new-ish plane. Relaxed and friendly cabin crew. Nice relaxing music and videos during boarding."
חסרונות: "Not many toilets serving the back of the plane."
חסרונות: "Air Europa is the worst company in the world."
חסרונות: "We paid for exit row seats that made all the difference. This also made us eligible for a lounge"
חסרונות: "Boarding time notification and check luggage’s cost"
יתרונות: "Good seating space."
חסרונות: "Food & drinks are expensive, but we brought our own."
יתרונות: "The aircraft was new, Boeing 787 Dreamliner. Was quite roomy. The toilets felt more spacious and not cramped like on other aircraft. Crew were friendly enough."
חסרונות: "The entertainment system kept on rebooting and didn't work for a portion of the flight. Apart from that, very impressed with Air Europa!"
חסרונות: "Excessive baggage fees"
חסרונות: "Dejaron el equipaje en malaga"
יתרונות: "I like the service"
חסרונות: "The lack of space between seats, for a trip so long every passenger should feel some comfort not just first class passengers"
יתרונות: "Modern airplane with proper space between seats"
חסרונות: "Too many babies that were crying all flight"
יתרונות: "Great flight on business class"
חסרונות: "When I arrived at the airport 2 hours before my flight as directed there were zero Air Europa staff there. I waited 20 disconcerting me minutes for them to arrive."
יתרונות: "Comfort & choice of food"
חסרונות: "Entertainment and lack of options for it"
יתרונות: "Wide body aircraft."
יתרונות: "Good entertainment and comfort seats"
יתרונות: "Great plane"
חסרונות: "Slow baggage delivery in Barajas"
יתרונות: "The crew was pleasant."
חסרונות: "When I flew from Boston to Madrid, both TV sets in my row were broken, no signal at all. On my return flight from Madrid to Boston, I paid extra for a window seat in the front of the plane. I was in seat 16c, there was no window and again the TV was broken!! The flight crew found me an isle seat near the rear of the plane where the TV worked."
חסרונות: "The ads! No food. Nice new plane though!"
חסרונות: "Could not check-in 24 hours in advance. No free drink due to 1 hour flight; water would have been good."
יתרונות: "Planes were fairly new and clean"
חסרונות: "Their automated random seating will not work on all computers."
יתרונות: "Well maintained aircraft"
חסרונות: "Crowded seats"
חסרונות: "Old plane, no entertainment system (just AirEuropa ads in a loop), late and slow boarding, no blankets or pillows."
חסרונות: "Space between seats very uncomfortable. Planes very old."
יתרונות: "Nothing. Totally dissatisfied."
חסרונות: "They could have made a better effort to get me on that plane in London. After the facts unfolded, I got the impression it was a race thing."
יתרונות: "I was in business class on 787 and everything was fine."
חסרונות: "Fly was delayed and sits were to tied"
יתרונות: "The airplane was neat and the crew nice also, I don't have complains about that."
חסרונות: "Too little space between seats, always has the person behind putting their knees in my back! Also the food is not that great, and had to pay even for the earphones!"
חסרונות: "No entertainment for long flight except mr bean. The way to Madrid was much more enjoyable. Same airline. Oh and wifi=30$ for 50 MB. I use that in 2 min so way too little data with each package."
יתרונות: "I got to where I was going."
חסרונות: "We paid to have our seats upgraded, only to find out at check in my husband and I had been assigned different seats and not seated together. When we boarded and realized the plane was half empty we shrugged our shoulders. Why? Airlines have become so greedy, I am sure if they could charge for seat belts and toilets they would. Airplanes have become glorified city buses."
יתרונות: "The plane itself was handle smooth and was really a great trip."
חסרונות: "Perhaps the aisle are to narrow...overall was great."
חסרונות: "Paying for my seat I didn't fet"
יתרונות: "Plane made it across the ocean."
חסרונות: "Crowd like cattle at boarding. Seats poorly designed so you can't eat without spilling down your shirt. (Coach, natch.) My (and many) entertainment stations didn't work at all. Pilot didn't say a word the whole time altho lots of turbulence. English announcements fast and incomprehensible. Food really pretty wretched. All this in comparison to other transatlantic carriers at this point is frankly poor. (I do this 4 or 5 times a year. for years.)"
חסרונות: "Was delayed and bathroom not clean"
יתרונות: "Got fed twice man and overall smooth sailing"
חסרונות: "The boarding was about thirty minutes late but we got there on time"