Qantas and Emirates flights were awesome, the timing of dimming lights to encourage sleep was great and the food service and timings were perfect. bathrooms were clean and enough legroom in economy
יתרונות: "crew responding to the request, supportive"
חסרונות: "food was just ok, not excellent. movie selection was not really top notch, just so-so..."
יתרונות: "Crew was generally very good."
חסרונות: "Flight was delayed by 2 hours"
חסרונות: "Luggage claim in chennai airport is horrible"
יתרונות: "I am a very tall man, 205cm, and I am always worried when I travel that I would not get the first raw or emergency seat. But Emirates always pays attention to my problem. And the economy class seats on Emirates have more leg rooms than on other airlines."
חסרונות: "I could not use the onboard wifi on the flight from Jakarta to Dubai (Boeing 777 300er) and from Dubai to Amsterdam (Airbus A380)."
חסרונות: "Looks like Emirates uses really old planes for this leg. The recliners were not working."
יתרונות: "Crew were excellent"
חסרונות: "The TV was small and poor resolution and brightness. Also no USB power at my seat."
יתרונות: "Fabulous flight and trip to Australia"
יתרונות: "Easy check in and comfortable flight. The crew are very helpful."
חסרונות: "Couldn't get my preferred isle seat or sit with my wife who was in a different row."
חסרונות: "Needs to be a bigger plane for such a long trip. Crew seemed like they weren't happy to be on the flight. One bathroom was out of commission for our 14 hour flight and limited our section of the plane to one bathroom. The remaining bathroom was very dirty and lacked supplies. When I asked for some help to have it cleaned, the attendant told me she would have to lock it down but there was already a big line of people waiting to use it. Disappointed in this flight because it was so long with limited facilities. Enjoyed other times I had used Emirates but not this time."
יתרונות: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
יתרונות: "Leg room is always great!! Also the staff a brilliant!!"
יתרונות: "Quality airline -new and clean plane with good seats and AV set up"
חסרונות: "length of flight...."
יתרונות: "good flight"
חסרונות: "Woke me up for breakfast"
יתרונות: "Emirates is the best Airline"
חסרונות: "The flight attendances were rude. Lot of mosquitoes inside the aircraft. Mosquitoes were every where. The aircraft were dirty and did not clean. under the seat trash, passenger food table was dirty, I had to ask crew member for napkin to clean. I would not recommend any one to take emirates. certainly i would not fly emirates again."
חסרונות: "Everything was excellent"
יתרונות: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
חסרונות: "The delay to get on the flight, hard with a toddler."
יתרונות: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"
יתרונות: "Level of entertainment"
חסרונות: "My companion ‘s screws wasn’t working. The stewardess was advised twice but nothing was done"
יתרונות: "In every way this was an excellent flight."
יתרונות: "Nice ontime flight."
יתרונות: "The staff are extremely friendly and accommodating. The plane itself was clean and there were plenty of bathrooms. It was great to have two free meals, drinks and entertainment making a 10 hour flight go by faster. I love the eye masks and ear plugs to make sleeping on a plane easier. All around success and would fly again with them!"
חסרונות: "On the flight home the crew seemed a little confused who was in charge of my row. I had to go get myself the customs forms and a pen. Also the front of the plan was extremely hot compared to the back."
חסרונות: "Bad terminal atmosphere. Hot and dirty. Pool management transportation to airplan. Man in black suit officer bad manner for service."
יתרונות: "Comfortable seat, even in economy class. Very quiet engine noise. Extensive in-flight entertainment. Attentive crew."
חסרונות: "Boarding experience was cumbersome and overly complicated. After going through the whole security screening process to enter the departures area (I boarded in Singapore), the whole security process is performed again to get to the gate. Why do I and my carry-on luggage need to be checked twice? Once at the gate, all passengers are herded like sheep into an area that has insufficient seats for the number of passengers, so many are left to stand or sit on the floor. If the airline wants to use a plane that carries 500+ passengers, then use a gate that can accommodate that number."
יתרונות: "Travelled economy and it was very good. Would love to try business class sometime. Staff excellent food very good."
יתרונות: "The food and service. Toilets are clean"
חסרונות: "Should watch on how many beer/champagne the steward serving to the customer as we had an old man who is super drunk sitting beside us and keep asking for more. Should also include toothbrush for our overnight flight as we reached Melbourne in the morning."
יתרונות: "The time to board and arrival was on time"
חסרונות: "They didn't have mango juice"
יתרונות: "This is our first time flying Emirates and we were very happy with the airline's comfort, food & crew. We would definitely fly with them again. They also have checked bags at no additional charge."
חסרונות: "As with every other airline the boarding stinks. Everybody cues up even when their zone is not called because they want first access to the overhead space. I also don't like being charged extra to pick my seats."
יתרונות: "Great service all round and lovely staff on board! A delight to fly."
יתרונות: "Except the seats satisfied overall."
חסרונות: "We have booked two tickets separately. One for me and the other for my wife and kid. But we were travelling together. When we checkin, we told we need the seats together. But, they did not give the seat together."
יתרונות: "Everything else was good besides the below content."
חסרונות: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."
חסרונות: "Honestly nothing perfect Airline Definitely I will use the Emirate at airline again and again"
יתרונות: "Upgraded to Business Class. On a A380 its really significant."
חסרונות: "The crew was abit too talkative during non-service."
יתרונות: "Overall good flight and experience. Service defines EK from others."
חסרונות: "Boarding a bit disorganized and seats are very cramped up."
חסרונות: "They need to work on the air quality inside the cabin. Maybe an air freshner?"
חסרונות: "Had some problems with the touch screen entertainment system which meant I was somewhat limited in the program's I could view. Other passengers seemed to have a similar problem. Did not speak to crew member as i did not realize at the time that others had a problem. Thought it was just an issue for me."
יתרונות: "I like the crew, service, boarding and comfort so I'm very satisfied from such services I will not fly in any other one except Emirates airline."
חסרונות: "Sitting for 16 hours. Airlines should provide some seating option where you can stretch your legs in a horizontal position"
חסרונות: "Food was not given properly, no snacks was there which I get in between breakfast and meal every time I fly from Dubai to Boston or the reverse. No kit was given which includes brush, paste, eye covering band. Last time I travelled from Boston to Dubai the food was completely frozen and now this!"
יתרונות: "Loved the space and comfort and friendly crew"
חסרונות: "I travel overseas 1 to 2 times per annum. I've always chosen flights based on economical costs only, and most times disappointed by the level of service, quality and overall feel. This time recently, I chose Emirates airline and was impressed by their overall offering. I'm now converted and will fly Emirates ALWAYS!!"
יתרונות: "The wrap-around head rests help with sleeping. The good size blanket was comfortable and kept me warm. I really liked the bigger entertainment screen and excellent choice of movies and TV programs. I've never had 'Homes International' and 'Don't tell the Bride' on any flights, which are favorites of mine and are very popular.. I fly on 16 flights/year domestic and international. The flight attendants were very pleasant and helpful."
חסרונות: "It was a bit too cold. I was in row 50 on the aisle. I am vegetarian so was pleasantly surprised with the fish curry being on the menu, but couldn't see or taste the fish. A bit disappointing."
יתרונות: "The spacious seats and the in-flight service"
יתרונות: "The extra seating space - made the long journey A bit more bearable and relaxing."
יתרונות: "Spacious and comfortable seats. Great on board service"
יתרונות: "The ariplane, movies"
חסרונות: "The check-in staff"
יתרונות: "Comfortable, friendly crew, and very good food and service."
חסרונות: "Boarding was disorganized and flight delayed slightly."
יתרונות: "Probably the most serene and comfortable public transportation experience I've ever had. And have had a lot of really miserable experiences traveling so this really stood out. The variety of entertainment options, the free alcohol, pleasant staff, clean bathroom, plus no one was sitting next to me which was really awesome, although I suppose not really Emirate's doing. A+++++ will most definitely take Emirates again"
חסרונות: "I wish there was air conditioning. It was very warm ok the plane."
יתרונות: "Comfortable seats in Premium Economy."
חסרונות: "Seat didn’t recline but moved to a vacant one to sleep. USB charging points didn’t charge my iPad."
יתרונות: "Cathay Pacific always has courteous and caring crew. From the pilot to the attendants everyone enjoys their jobs and it shows in the amount of care and effort they put into ensuring that everyone has an exceptional flight."
יתרונות: "The seats are fairly comfortable, and the service was great."
חסרונות: "The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great."
יתרונות: "The seats are fairly comfortable, and the service was great."
חסרונות: "The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great."
יתרונות: "Crew were friendly and premium economy seats were spacious and comfortable"
חסרונות: "Clean the toilets more regularly. One time, the floor was wet and not much paper left in the holders."
יתרונות: "Good meal and serve more food"
חסרונות: "Line up to the plane shouldbe in short time"
חסרונות: "Flight was delayed for 4 hrs, the additional delays st the arrival airport."
יתרונות: "I really enjoy this airline. The flight was good with good entertainment system. I like the provided pillow and blanket and they make sure the cabin is dark and quiet for sleeping. Food is decent with generous amounts and snacks always available to go and grab."
חסרונות: "I was fairly squished on this flight at 6'2" with my knees almost touching the seat in front of me. I had more space on another Cathay flight and I think I had a seat in the same class. I took off my shoes and that helped me get a little more room to spread my feet/legs out to get comfortable."
חסרונות: "Staff need to be more hospitable! Please do serve hit drinks along with food!! Seats are not confortable and can be more adjustable!"
יתרונות: "flight attendants were very sweet."
חסרונות: "Food, late both from and back ways."
יתרונות: "Good quality plane with good entertainment options. Staff were good but seemed stretched, perhaps not enough staff?"
חסרונות: "Plan was 2 hours late departing, my daughter also took this flight 6 weeks beforehand and had similar delays."
יתרונות: "Handing our menus in economy class was a nice touch. Service on board was very attentive."
יתרונות: "Crew was nice to direct you to where your seat is. Food was good."
חסרונות: "Snacks n drinks..water or soda offered after few hrs from dinner. Passengers should not ask for drinks or snack. I mean crackers or biscuits few hrs in mid flight. Even if passengers are mostly asleep, a crew member can walk down aisles with a tray of snacks. This will help some people wha mught not like the food or type 2 diabetic people who needs to eat n drink every 2 to 3 hrs. Signage on boarding gate is not clear. Your flight number and boarding time was in small projected sentences under a huge lettered former destination place."
יתרונות: "Was good but the food was bad"
יתרונות: "Excellent service from the crew members and quality meals + snacks."
יתרונות: "Cleanliness and no disruptions"
חסרונות: "The crew were slow to clear the food trays"
חסרונות: "The gate to connecting flight was very far and signs to gate were confusing."
יתרונות: "Smooth and pleasant flight with no interruptions which enabled sleep on a long overnight flight. The plane was older than on the previous flight from Melbourne to Hong Kong and was noticably short on toilets for the number of passengers."
חסרונות: "Food was mediocre in flavour and variety."
יתרונות: "Everything was great !"
חסרונות: "Food was average"
חסרונות: "After my flight from Nanjing was delayed the next two flights to Sydney been overbooked and I was put on a flight to Melbourne to then go from there to Sydney. No Lounge access possible and no food vaucher offered. I had to ask to even get a small food vaucher. Bad!"
יתרונות: "The excellent service offered by the Cabin Manager, Amy and her team. They cared about the needs of the passengers in the 15-hr long flight and responded quickly to requests raised by passengers."
חסרונות: "Kosher meal served lukewarm"
יתרונות: "We arrived late again."
יתרונות: "Timely and professional."
חסרונות: "I would like a different food selection...."
יתרונות: "I wasn’t"
חסרונות: "I didn’t like the fact I had a different gate on my boarding pass. We were waiting at terminal 2 for 5 hours thingking that’s where our gate was. One hour before our boarding I come to find out that our gate was in a whole other terminal, we almost missed our flight. We would have missed it if I didnt as the ticket counter when is the Seattle flight going to go up on the screen. Poor communication on Alaska airlines part. Not very happy with that I had to rush to the other terminal because I had the wrong information on my boarding pass."
יתרונות: "Crew were excellent, taking the time to introduce themselves and always responding promptly to requests"
חסרונות: "Service at times seemed a little disorganised. A minor issue though when compared to the overall service"
יתרונות: "The flight went okay, but my bag didn’t make it and still hasn’t been found."
יתרונות: "All components of the trip were UpTo the expectations"
יתרונות: "Food better than qantas Good leg room Very attentive attendants Good range of movies"
חסרונות: "It was pretty good for the price"
יתרונות: "Got a seat with an empty seat next to mine. Service was decent. Food quality was abysmal though."
חסרונות: "The flight to jfk was considerably less convenient for me than the orig flight to Newark, and I don't appreciate that you cancelled the flight at the last minute. I imagine there were not enough business and first class customers to run the flight profitably. Well if that's true, that is terrible customer service. The airport crew had no information as to the reason for the cancellation, giving the appearance that my hypothesis is true."
יתרונות: "The tv had decent selection. Crew were nice. Priced good"
חסרונות: "Boarding is chaotic, after standing in line then they call for other rows and my place in line didn't matter it was a free for all rushing to get in line. No water.....they took my water and have high blood pressure so need water and they don't give enough. Food is mediocre"
יתרונות: "The food - best in the sky"
חסרונות: "Cathay's business class seats are not as wide at Singapore Airlines'' business class seats"
יתרונות: "The service was very nice and the ice cream with meals was a nice touch"
חסרונות: "Plane was a bit dirty - there were big dirt streaks on the ceiling above me, and I saw more on the ceiling on the other side of the plane as well."
יתרונות: "Nice crews eating for a big guy."
יתרונות: "Comfortable seats, clean toilets, great service"
חסרונות: "Entertainment system is a little bit outdated. Not as good as was on the other flight where you can search for movies by keyword."
יתרונות: "Comfortable seats, clean toilets, great service, awesome entertainment options, great movie selection with search by keyword"
יתרונות: "I managed to miss my flight in Hong Kong (my mistake) and Cathay managed to get me onto the next flight. Thanks Cathay!"
יתרונות: "Confort and service"
חסרונות: "To the guy in 26G, it was incredible how you ignored three flight attendants when they asked you to put away your laptop. You were so obsessed with your own self interests that the general safety of your fellow passengers was not important. That must have been some email that you had to keep typing even as the plane was pulling away from the gate. So important in fact that you didn't touch your laptop for another two+ hours. But you did get it out again and proceeded to pull the same stunt as we descended. Stunning behaviour. I enjoyed how you convinced the crew to put your laptop in the overhead bin both times. I believe the clincher was the four carry on bags you had with you. Priceless. Guess you should be grateful you weren't on a US domestic flight. But I'm sure you would have turned the story away from you and on to the crew."
חסרונות: "More than two hours delay"
יתרונות: "What a difference after getting off BA! Staff wonderful, always happy to help and always a smile. PE seats on new A350 are great, although too much cheap, hard plastic on seat back. Very comfortable with great pitch. Food exceptional and beautifully presented. Dim sum for breakfast was sensational. Pier Business class lounge breathtaking, with several large rooms with different food options, served to you - the fresh made noodles a must - and a staffed, well stocked bar. Absolutely gorgeous space."
חסרונות: "Surprised (and first time on Cathay I've seen this) toilet was revolting towards end of flight. Movie selection disappointing, as not many new releases and not all that many others."
יתרונות: "Nice flight great service"
חסרונות: "I like everything"
יתרונות: "A350 is great."
חסרונות: "Service was not that great for business class a"
יתרונות: "Food was nice"
חסרונות: "Seat was uncomfortable, something was dripping on me by the end of the flight, could have been condensation? The passenger behind me had his shoes off the entire flight and put his feet in the space beside me near the window. His feet smelt like vinegar and sweaty socks. The passenger beside me was overweight and he spilled into my seat partially. All of this did not make for a comfortable flight but thankfully it wasn't too long."
חסרונות: "My Son's water bottle was emptied despite my protests that nobody at any airport has ever done such a thing. The water had even been okayed by the Hongkong airport 1st security point after we landed in HKG from Delhi. But the there was additional checking of handluggage again just before boarding and they threw away my Son's water. This is unacceptable. Also the food was not up to quality. I got practically the same food in both meals."
חסרונות: "Food pretty bad on the 8am flight in economy."
חסרונות: "After a stressful 15 hour flight from San Francisco, my connecting flight to Tokyo was delayed by an hour and a half, which is something I'd like to avoid in this long of a flight."
יתרונות: "Airport cleanliness and free WiFi"
חסרונות: "Excellent cabine service"
יתרונות: "Crew was genuine and proactive in helping passengers"
חסרונות: "Food portion too little"
יתרונות: "Absolutely nothing."
חסרונות: "They should learn from Emirates or Qatar Airways on how an airline service should be.... never again, sorry Etihad..."
יתרונות: "Great seat and staff."
חסרונות: "It was great!"
יתרונות: "It's ok for business class. Crew and boarding is Pro smooth."
חסרונות: "Entertainment options are limited. Food could be better considering its business class."
חסרונות: "You expect more from business class"
חסרונות: "Food has gone down a lit"
חסרונות: "Foord service poor overall"
יתרונות: "Helpful crew, great bathrooms"
חסרונות: "More organized boarding & more AC in the back of the flight"
יתרונות: "Helpful staff"
חסרונות: "Bigger and more comfortable seats"
יתרונות: "On time flight"
חסרונות: "There are a number of things that Etihad do that just degrade the quality and experience of the flight and I probably wouldn’t fly with them again as a result. I’ve listed these below: 1) Entertainment system is poorly appointed and travel in two seperate months found that little had been refreshed on the in flight programs. 2) The entertainment system is deactivated until the seat belt sign is turned off, and is deactivated again about 30 minutes prior to landing. 3) You practically have to cut off your arm to get some water. I would always bring my own water on the flight, but Australian regulations prevent more than 100mls being carried on flight. 4) The service is inconsistent, some staff are just downright rude and others are incredibly friendly. The time waiting after pressing the call bell is excessive and in one case my drink never arrived. 5) Unlike other airlines, they don’t give you a “menu” to chose from for the inflight meal. Instead they just come around asking “Chicken, Lamb or vegetarian”, and lack any real understanding of what’s actually in the food. 6) When you order a drink, they open the can pour some into a cup but don’t give you the remainder in the can. 7) The inflight wifi is expensive. 19.95 USD for 180mb puts them at one of the most expensive. Overall, I would have expected a bit more from an airline such as Etihad."
יתרונות: "Flight from Abu Dhabi to kolkata"
חסרונות: "When I was checking in in Nairobi The lady was rude and unfriendly I have never experienced such behavior from any airline stuff"
יתרונות: "The food and the in-house entertainment"
חסרונות: "My co passengers."
חסרונות: "The food was seriously too small in portion! Had to go hungry on a full service 14hr flight!"
יתרונות: "Being time conscious"
יתרונות: "Not much - perhaps that we had booked the last row and only had two seats together"
חסרונות: "The seats were minuscule...the depth was narrower than when Id previously used different airlines. The space between rows was also compromised. I think that the Dreamliner is even more streamlined with less space so they can put more passengers on! The toilet kept flushing when seated on it! The food was repetitive - ordered Asian Veg and got almost the same food for 3 meals. The dessert was exactly the same 1 piece of melon and 2 cubes pineapple. The male crew member did not want to be there. He grunted at the passengers. He was annoyed and when clearing food trays dropped it and aI wore custard all over me and the armrest of my seat. Fortunately I had a blanket covering me so it all landed on that. He was more upset that it also splattered him."
יתרונות: "We were lucky to get the last row where there are just 2 seats."
חסרונות: "Width and depth of seats - very small. I especially noticed the depth - very narrow. As usual bearly room between row in front. The food was very average. I ordered Asian vegetarian and got 3 meals almost identical. For dessert I also got a piece of melon and 2 cubes of pineapple 3 times. The bread roll was stale at best. Unfortunately on the long 13 hr leg we had a male staff member who wasn’t happy in his job and basically grunted at the passengers...He was also clearing the food trays and was very rough with it and I wore a container of somebody else’s custard all over me (luckily I had a blanket wrapped around Mel). He was more annoyed that zig also got the bottom of his trousers and shoes."
חסרונות: "Very limited food served at inappropriate times with no flexibility. No information provided on what meals would be served at what times. Very limited entertainment. Very long uncomfortable flight compounded by crew hawking duty free goods like vendors at a fish market, waking many of those who had been fortunate enough to fall asleep."
חסרונות: "Boarded by bus"
יתרונות: "Same food offered on both trips was a bit disappointing"
חסרונות: "Too much waiting in queues... Minimum of 2 hours of waiting, Too few counters."
יתרונות: "Thanks. It was a pleasure to travel with such kind stewards. Thank you for honoring my request for veg(vegan) meals."
יתרונות: "Great vegetarian food and good assortment of latest movies/tv shows."
יתרונות: "The crew and well maintained air craft makes my US trip excellent"
חסרונות: "Seats and leg space were tight. Also the air conditioning was so cold that most people had the blankets throughout the journey. They ran out of non veg meals. The same happened on the flifht from dallas to a bu dhabi"
יתרונות: "We ended up being delayed on the flight for about 3 hours due to fog in Abu Dhabi— delays are always frustrating but the crew was absolutely fantastic. The head of cabin crew personally came by to explain the problem and made he passengers feel welcome. Excellent service all around, especially when the situation is unpleasant but not within anyone’s control."
יתרונות: "Seats were very comfy and food was great. Entertainment screen were nice and big with great resolution. Cabin crew was friendly and accommodating."
חסרונות: "Movie selection in the entertainment needs more options. No basic amenity kit (like blinds, socks and toothbush) was provided in the flight like Emirates Certain sections of the Abu Dhabi airport are disappointing. Bathrooms in that particular section of the airport were really dirty and broken. Also travelling by bus to the airplane is not desired for such a major airline home airport. I read somewhere that airport is going to go through major renovation in 2019, so I hope it will become as good as Dubai airport"
יתרונות: "They had to delay the flight for those who were arriving from Durban because of the delayed flight."
יתרונות: "Very comfortable seats. Entertainment options a bit limited Ok service. Food not especially remarkable"
חסרונות: "Service could have been better. More movie optiond"
יתרונות: "This time the service was ok"
חסרונות: "Food was mediocre,and while boarding the buisness class and economy lines are chaotic, looks like no one is in charge!"
יתרונות: "The planes are comfortable and the crew are all very nice and helpful! I had not read the carry-on baggage restrictions well and my bag ended up being just a little too big so it had to be checked. Although it wasn't a good situation for me, it was my fault and I appreciate that you hold to your policy!"
יתרונות: "Staff are friendly and helpful. Communication generally helpful. Flight comfortable other than for the food and seat cushioning. (see below) They handled our delayed connection brilliantly, putting us in a hotel in Abu Dhabi for the day. Very restful and handled very well."
חסרונות: "Food and comfort of seats. Pretty standard long-haul experience."
חסרונות: "they have a uncomfortable seats in a long flights and comfortable seats in short flights like Abo Dhabi - Bahrain"
יתרונות: "Kind personnedl"
חסרונות: "Luggage was not transferred on time, and it took over 3 days to locate them."
חסרונות: "Our connection from NYC was missed due to delay in leaving Abu Dhabi. The NYC connection wasn't request to wait for us, maybe five minutes would have been enough. After that, they took no care to book in a latter flight. They assigned unconfirmed tickets, which were not honored in the other terminals. I was able to get a seat in the third flight after, others were still left waiting. It took us longer to get a 1.5 hours connecting flight than to cross the Atlantic."
יתרונות: "The plane was fantastic, although my experience is slightly more skewed towards a positive one given the flight was fairly empty and we were free to choose alternative seating after takeoff. The plane itself was fairly comfortable, a noticeable step up from budget lines, and the staff were an absolute dream. Very very friendly, never seemed put out and frequently checking on passengers. The difference of inflight entertainment technology was certainly VERY noticeable & I actually preferred it. Better, clearer, bigger screens. It just changes the experience for the passenger if we can be happily distracted."
חסרונות: "Really only the food. There was one meal which I didn't eat after tasting - it was just tasteless and not worth eating. A scone sandwich would have been more preferable. I still believe the standard of inflight food could be raised a notch or too, even if it was looking at a company like Pret A Manger and offering some nice sandwiches, fruit and soup, that would be more desirable and satisfying."
יתרונות: "Great entertainment and food."
חסרונות: "Check in attendants at JFK were very unclear."
יתרונות: "As above"
חסרונות: "As above"
יתרונות: "Great storage bins, privacy in the window seats, comfortable lie-flat bed with good massage option. Short walk from Business Lounge to gate, priority boarding. Dine on command. Excellent"
חסרונות: "Not a great choice of new films."
יתרונות: "Qatar always help their passengers secure a transit visa for Doha why cant Etihad do the same?"
חסרונות: "Qatar always help their passengers secure a transit visa for Doha why cant Etihad do the same?"
יתרונות: "The female crew was very unattentive. Even raising my hand and calling them, those female crew keep walking."
חסרונות: "The food was not good . I am planning to continue flights booking with Ethihad- hopefully I will select a window seat on the 2 seat rows and will select other king of vegetarian food."
יתרונות: "Quality Airline Excellent service Food was also great"
יתרונות: "It Was a beautiful expiren ce"
יתרונות: "Fast track through passport control and customs and quick boarding. The crew made the long flight relaxing and comfortable."
חסרונות: "Dinner was great but breakfast was not as good."
יתרונות: "Staff were great."
חסרונות: "They ran out of toilet paper 3/4 in. Disgusting."
יתרונות: "Chair was comfy"
חסרונות: "crew were unorganized & rude Videos were very old & not updated for long time at least 3 yrs old"
יתרונות: "The crew was nice, there was enough leg room to where it wasn't uncomfortable for me."
יתרונות: "The entertainment system was top notch and the plane was beautiful. Everything was comfortable and nice."
חסרונות: "We had a huge delay for security purposes. Which is OK, I am not giving mediocre ratings on that front. But instead because throughout the many, many hours that we were waiting for the plane to be rechecked, we were not offered even water. Throughout the waiting, it was the middle of the night and a lot of the food shops in the airport were not open. The crew knew that we were going to be waiting in the security area for many hours, even peanuts and water bottles would have been welcomed after the six hour delay."
חסרונות: "Boarding was worst.. Kids and old people need to be boarded first. There is no courtesy for passengers."
חסרונות: "Major delay in boarding. Then we had to stop at Mumbai for hours. No clear explanation was made. They didn't provide us wifi, we couldn't reach our families to let them know."
חסרונות: "Cabin crew was not responsive to our simple needs for glass of water or serving specific meals we had ordered(JVML). after lots of discussion they found the proper meals for us."
אחלה צוות אחלה אנשים אחלה שירות מומולץ ביותר
יתרונות: "Crew was making an effort...."
חסרונות: "A newer plane. First class was old and uncomfortable. Bins were small and didn't fit much."
חסרונות: "Less full"
יתרונות: "The plane was amazing"
יתרונות: "Got a row to Myself"
חסרונות: "No Masks really enforced"
יתרונות: "GREAT SEATS AND SERVICE"
חסרונות: "other than free flights, nothing"
יתרונות: "Convenient route, great United Polaris lounge at SFO for business passengers."
חסרונות: "The flight frequently arrives about an hour before customs desks are opened, so passengers are forced to wait inside the airplane after landing until the customs desks are open."
יתרונות: "Premium economy was great"
חסרונות: "Toilets were broken"
יתרונות: "Crew was pretty friendly"
חסרונות: "Food is disgusting, they should really be embarrassed to serve it to humans. Also, the seats are uncomfortable, don't don't recline enough, and don't offer enough room for normal-sized adults to sit comfortably on a 15 hour flight."
חסרונות: "A horrific, frustrating and humiliating experience at the Tel Aviv airport. United airlines did not inform me about the security process for transit passengers. I was subjected to humiliating search and with my bag still at the Tel Aviv, because they didn't have enough times Worst experience ever!!"
יתרונות: "Enough legroom in economy. Crew friendly and helpful. Kosher food good."
יתרונות: "The seats were comfortable and the entertainment was good."
חסרונות: "My video monitor was loose and I had to hold it up the whole time I was watching it. I told the flight attendant but they said they didn’t have a screw driver. The food wasn’t good."
יתרונות: "Alot of empty seats to stretch out"
חסרונות: "Very basic not so comfortable seats"
חסרונות: "Dirty airplain, 12h flight, the food a disaster, crew that don’t know to smile, restrooms dirty the igienic paper and a lot more...."
יתרונות: "The crew is friendly and helpful. The entertainment system is good and fairly modern. The entertainment over WiFi is a great option."
חסרונות: "There's no Premium Economy cabin. The Economy Plus seats are as narrow as regular economy seats. The food is fairly basic, and many other airlines serve better."
יתרונות: "the entertainment program was good, and the plane in good shape"
חסרונות: "food was terrible"
יתרונות: "On time. Overall everything went well."
חסרונות: "No food and no entertainment for a 4 hours flight. With the high price ticket I bought, I think that’s really unfair."
יתרונות: "Even though we took off late, the flight landed early. We were served two meals and a snack. Entertainment was fine."
חסרונות: "It's a 12 hour flight. It's exhausting"
יתרונות: "Very little. The crew were grumpy and barely gave any service beyond what they had to do. They grunted "Chicken or fish" and "What beverage do you want" and basically threw the food and drinks at the passengers.."
חסרונות: "Almost everything..."
יתרונות: "Service all crew excellent"
חסרונות: "Boarding tome"
יתרונות: "I purchased a seat with extra legroom and It was comfortable, the staff was accommodating, and the entertainment was good."
חסרונות: "The food was not good, salad was old, and overall not good."
חסרונות: "I am pregnant and took a 12-hour flight. The flight crew did not provide me with food for 11 hours of that flight. When I asked the flight attendants for food they told me they had none, and it was my fault I didn't bring anything to eat. then I saw them handing out food to business class. I understand that I did not shell out the class to fly business class, but it's not okay to not feed a pregnant woman. Additionally, when I was flying form you were not allowed t bring water onto the plane. The flight attendants only provided me one small water bottle an two small cups of water. I asked for more but they said no :( I will never fly United again"
יתרונות: "Service,management, food"
חסרונות: "The comform of the seats was very poor. Entertainment only worked half way. Stewards did not ask if I wanted to eat or not. Only pessengers on the alley seats were asked. Very little attention was given to make passengers comfortable."
יתרונות: "We enjoyed the ability to have beer and wine included. We thought the meals going to Tel Aviv and on the return were very tasty, good portions, and served at the appropriate times. We loved the choices of movies/tv that were updated and new and also included."
חסרונות: "The only issue we had was getting up to go to the bathroom midflight. There was some slight turbulence and the attendants demanded we sit down for safety (it wasn't too bad though) yet once we got back to our seats the turblence was fine, and we got up to go again and the same thing happened. There were long lines for the bathrooms. I'm not sure if that can be avoided though."
יתרונות: "the flight was cancelled!!!"
יתרונות: "The plain got loaded and tool off early and got landed early."
יתרונות: "We made it safely to our destination."
חסרונות: "Did not appreciate the flight attendants at all. VERY rude staff. Not considerate by making everyone wait a LONG time to serve food, which was not served in a friendly manner at all. It was quite obvious they did NOT care about our comfort or experience. Would NOT recommend unless I'm desperate and feel like being around people who hate their job and want me to know it."
יתרונות: "Nice easy one. Quick flight, on time, no issues."
חסרונות: "$6 for one hour of TV is ridiculous"
יתרונות: "The crew was very good, very attentive."
חסרונות: "Boarding went quickly but was very unorganized."
יתרונות: "everything is perfect"
חסרונות: "i wish i have something to say"
יתרונות: "I liked the movies,they have many movies and I can choice"
חסרונות: "The flight was delayed and the employees of the front desk don't help anything. The service was worse."
חסרונות: "The crabbiest crew I've ever encountered - they even barked at each other."
יתרונות: "the staff was extremely pleasant, and so nice. the flight was ok"
חסרונות: "The gluten free menu wasn't very good, and also there were no gluten free snacks. 1% of the population has celiac, I expected more these days..."
חסרונות: "Not enough good movies"
יתרונות: "Everything was great"
יתרונות: "Good legroom. Did not feel cramped"
חסרונות: "No access to movies because my earbuds would not plug into the hole for them. All food was nasty, inedible. Breakfast so bad even the smell of it polluted the cabin for the remainder of the flight. Just a cold ham or turkey and cheese sandwich would have been preferable. Attention from flight attendants was haphazard at best. Chose this flight because of good flight times but in future will avoid United if at all possible."
יתרונות: "Excellent service. I love Kayak is the best!"
חסרונות: "When I booked the flight, we chose seats but when we checked in they said we had never chosen seats and split up myself and my husband. To watch anything it was $7.99."
חסרונות: "Some moron decided that passengers shouldn't be allowed to bring drinks on the plane. This means that after passing security and customs, after buying an overpriced cup of latte, you are told to spill it or else. And that's in a country that lives on security. Unacceptable. Unjustified and unheard of."
יתרונות: "Great flight. Everything was on time and went smoothly"
יתרונות: "Evening flight. Crew wasn't the nicest but they were professional nonetheless. Flight itself was smooth but a bit of a bumpy landing (I think it was a bit windy so not surprised. It is Ch). Not the best flight but certainly not the worst either."
חסרונות: "DirecTV in-flight entertainment. You pay or you're subjected to constant ads and/or snippets of shows. I'd rather watch one free movie that I can't choose rather than pay to watch bad TV."
חסרונות: "The food was terrible"
יתרונות: "More space than El-al. No delays"
חסרונות: "Food. We ordered 4 special meals and got only one!"
יתרונות: "Crew was nice. Lots of selection for movies."
חסרונות: "Drink service was so slow. Literally had to beg for drinks"
יתרונות: "The plane."
חסרונות: "Travelling with a nine week old: no add on seatbelt (as per QANTAS) for lap sleeping, paid for an extra seat we didn't realize we were buying. The food has not improved in the last decade in contrast to other airlines."
יתרונות: "lay flat bed in business class"
חסרונות: "The seat area wasn't cleaned properly"
חסרונות: "Hour delay that made me miss my connecting flight. Customer service agent, Theresa, at the United gate was more interested in checking her cell phone text messages & handing out $10 food vouchers than the long of people who have conflicts with connecting flights or missing events in the destination they were flying to. Every minute lost could prevent customers from obtaining another immediate or comparable flight to their destination. Customer service agent sent those who were going to have problems with their connecting flights to the United Airlines service desk, of which, there were no customer service agents at any of the four available stations. I waited 10 minutes for an agent & no one arrived. When I went back to the original line I was standing in, I was forced to go to the back of the line rather than the place I was originally standing. Therefore I waited in line an additional 20-30 minutes. Once I was served they did not have any more seats available on direct flights to Melbourne. They wanted me to fly to NY, then Sydney & then Melbourne. Additionally the customer service agent did not seem confident this flight was not going to have any hiccups. Worst of all, I had been planning this trip for months & it was ruined by United Airlines."
Bathroom is grooa. I cleaned it up. I need the pay
Better flight. I had to put the tray table on my lap and was hanging. Better entertainment collection. The food is okay.
Food didi not meet the expectations of business class. I had worst food ever in business class. TV did not work as usual. It was a boring flight as I couldn’t watch TV. Couldn’t even watch map route. All money in business class was just to sleep.
My ticket was never emailed to me, I missed the flight.
Service Website could have been better
Food ! But it could be better !
Amazing hospitalities and customer service experience
יתרונות: "Crew was amazing and seats confortable"
חסרונות: "Some USB sockets and screens did not work"
יתרונות: "I like just the greeting"
חסרונות: "Service of the crew"
חסרונות: "Proper meal for lunch but for dinner we were given snack foods (croissant, fruit salad and chocolate cake). Also my bag got left in Delhi as I had a fast transfer - Got it back but it was quite stressful!"
יתרונות: "Leg room"
חסרונות: "Poor movie selection"
יתרונות: "Crew members well behaved"
חסרונות: "Food quality"
יתרונות: "Just horrible"
חסרונות: "Worst business class ever! The seats were horrible, 2 seats together, no privacy, no lie flat seats, the window seat person has to wkke up the aisle seat person to cross his seat to go to the bathroom. The air hostesse and the plane crea cordoned of 9 seats in the middle with curtains for themselve"
יתרונות: "The crew were helpful, food was good and it was a comfortable seating with plenty of leg room."
יתרונות: "The seat was fine for the aircraft."
חסרונות: "Horrendous delays causing expensive rebooking of flights. Zero customer service when the delay was the fault of Air India. Horrible boarding process and no intervention by crew when passengers threw fits about their seats and tried to switch in complicated manners, when we were already delayed."
יתרונות: "5 hours delay in New Delhi"
חסרונות: "Shorten the delay"
יתרונות: "Flight attendants"
חסרונות: "The general condition of the aircraft. It was in disrepair and worn. Seats were uncomfortable. Audio/video was inoperative and staff could not fix it. Food was tolerable with a definite decline in quality."
יתרונות: "Crew courteous."
חסרונות: "Old, untidy interiors falling apart. 2 out of 4 seat entertainment system did not work. Seat handle cominh apart, bathroom unclean n falling apart. Poor quality food. Too many crew , seemingly....."
יתרונות: "The in-flight service"
חסרונות: "Two restrooms were closed as they were broken. I am surprised they were not repaired before the aircraft was put into service."
חסרונות: "Travel was not comfortable and the food during entire 16 hr travel was horrible. I could not eat anything except tea and coffee. I usually not a complainer about my travel. I always travel by Air India. But past couple of times the quality of food has declined a lot and I thought I should inform about it. Also the AI crew was unprofessional. They were talking in their local language. They should also pay attention to their appearance. Thank you."
חסרונות: "Entertainment system doesn’t work. Headphone jack not working!!"
יתרונות: "Staff friendly"
חסרונות: "Plane delayed 2.5 hours, food not great"
יתרונות: "Loved the leg room in the economy class seats, much more comfortable than other airlines. The flight crew was courteous, overall a pleasant experience"
יתרונות: "Got to the destination safely"
חסרונות: "Nothing worked. A bathroom was out of commission, 2 of three consoles on my row didn't work. Mine flashed a bright light every 5 seconds, forcing me to rip up the magazine to fashion a hood. Flight attendants were absolutely unresponsive. Everything was tired and old. Won't fly again."
חסרונות: "At first, Air India checked our bags and made us wait for approx 4 hours in airport saying flight delayed and later after 4 hours said flight is cancelled and told everyone to go back home and come back next day to their office that is located away from the airport to rebook the ticket and they did not offer to refund the ticket. They never gave us our bags until after 8 hours something. They never cared of anyone for the entire 12 hours while we were in the airport. We had to spend our money to eat during the 12 hours time spend waiting and ended up booking a hotel room and buy another ticket from a different airline as Air India said they will not be sending us to the next flight as that is for the new passesngers only. Unbelievable experience. We had several stuff tied up to do once we arrive and we went through a nightmare to figure out several items. We did not have phones to communicate and had to go through hell to find a phone to talk with our kids who spend lot of time buying us the hotel room and air tickets for the next day on a different available airline."
יתרונות: "Compassionate crew"
חסרונות: "A small delay in food supply but it's ok. It could be improved by adding one more trolley to supply food"
חסרונות: "The entertainment system was broken didnt work at al"
יתרונות: "boarding was ok."
חסרונות: "the seats are are compact and not comfortable at all. I know i had the economy, that doesnt mean i should suffer the entire flight. the entertainment screen/s do not work!!! you'd be lucky if they do. they do not look very happy or satisfied serving food or drinks."
יתרונות: "Crew members"
חסרונות: "Broken handsets, buttons missing. Two of our tv sets were broken on a 14 hour journey with two kids thats brutal. I don't know whats the deal is but every flight that I take of air india from nyc to india or back ALWAYS has a restroom that doesn't work. The one at the back doesn't have water. ALWAYS. How is it possible to take off on an aircraft on a 14 hour journey with no water in the restroom. HOW?"
יתרונות: "In general, comfortable seats, decent service and okay food, ."
יתרונות: "Food, plenty"
חסרונות: "No entertainment at all"
יתרונות: "Extremely disappointed that the entertainment system didn’t work for the full long haul flight of 14+ hours!! This is something that we pay for as part of our ticket and given the duration of the flight, this is the minimum one needs on the flight. Even the reading light stopped working after some hours!! This was height of discomfort and lack of basic amenities for a long haul flight with a fairly expensive ticket price. No entertainment and then no light either so now one can’t even read!! What do you expect one to do for 14+ hours if they don’t get sleep on a flight?! Ran out of bathroom rolls The back side of the seat was broken so every time the person behind you move or put something in back pocket, you could feel the entire pressure on the seat making it extremely uncomfortable for flight duration."
חסרונות: "Extremely disappointed that the entertainment system didn’t work for the full long haul flight of 14+ hours!! This is something that we pay for as part of our ticket and given the duration of the flight, this is the minimum one needs on the flight. Even the reading light stopped working after some hours!! This was height of discomfort and lack of basic amenities for a long haul flight with a fairly expensive ticket price. No entertainment and then no light either so now one can’t even read!! What do you expect one to do for 14+ hours if they don’t get sleep on a flight?! Ran out of bathroom rolls The back side of the seat was broken so every time the person behind you move or put something in back pocket, you could feel the entire pressure on the seat making it extremely uncomfortable for flight duration."
יתרונות: "On schedule"
חסרונות: "Horrible food"
יתרונות: "Crew was good. Food was nice."
חסרונות: "Boarding by row is a joke. It is open season thought they call for boarding back to front. Plane was decrepit looking and not properly cleaned between flights."
חסרונות: "Bad service poor service"
יתרונות: "Reading material s handed out were good."
חסרונות: "Made to sleep most of the 16 hr flight"
חסרונות: "The crew used to collect the jacket from pagers but this time I had to ask for it but still no one came to collect the jacket"
יתרונות: "No coffee service after meal Morning breahfast limited choices Coffee when served was less than lukewarm"
יתרונות: "The plane given in the flight, Dreamliner 787. Food and service, everything was beyond what we expect in domestic flights. Recommended a thousand times over other domestic Indian airlines"
יתרונות: "Service was very good"
חסרונות: "Trays are broken"
חסרונות: "Food could have been better..They served biscuits and mango juice"
יתרונות: "Friendly and helpful staff."
חסרונות: "Property is a bit old, but in general still in good condition"
חסרונות: "delayed by more than three hours - luggage misplaced - no support available at BOM airport"
חסרונות: "So dirty! Absolutely filthy. Here was human feces all over all of the bathrooms! It was a very long very dirty very smelt flight. I would never fly air India again!"
יתרונות: "Everything isok when back delhi to jfk one airhostes bad attitude"
יתרונות: "On-time arrival."
חסרונות: "It wasn't made clear to me that I needed an infant ticket for a 1 year old who was traveling on our lap. The amount was small (<$20), but it did cause a hassle for us at the last minute, especially because the baby was in a cranky mood!"
יתרונות: "Courteous staff. On time arrival and departure and smooth flight. I have been flying Airindia for 40+years both domestic and International"
יתרונות: "4.5 hour delay for no reason stated. Flight Attendants exercised no control over cabin with people stating during takeoff and landing. Cabin was dated at best with seats extremely uncomfortable. Thank goodness it was only an hour flight."