יתרונות: "great service"
חסרונות: "would have loved pj's"
חסרונות: "A bit too small the seats"
יתרונות: "Everything went very well. The staff were the nicest most helpful people ever. Great food too."
יתרונות: "It was comfortable flight and most importantly, our family was finally seated together in our last flight EK 420. The crew were attentive to us."
חסרונות: "The entertainment shows could be better as it was limited"
יתרונות: "The Seats are very Comfortable"
יתרונות: "The boarding was fast and efficiently carried out, considering there were hundreds of passengers"
חסרונות: "The fact that we were delayed for a variety of reasons and sat in the plane for 2 hours before taking off. That was difficult for everyone."
יתרונות: "The food was very good, the seat was comfortable, the entertainment was great."
חסרונות: "Water could have been offered more frequently. I got a bit dehydrated."
יתרונות: "Everything was outstanding"
חסרונות: "Nothinng really"
יתרונות: "Good range of movies"
חסרונות: "Poor service by busy tired crew, no water offered. Food dry, old, not good taste. Had food poisoning"
יתרונות: "The service, food , amenities were all A +++"
יתרונות: "The flight was on time and the crew was nice."
חסרונות: "The entertainment options and food were outdated and very much unpleasant."
יתרונות: "The only good thing was the entertainment"
יתרונות: "The ICE entertainment"
חסרונות: "The leg room is a bit small"
חסרונות: "Domodedovo sucks in all aspects. Baggage, taxi pick up, total bs"
יתרונות: "Our first two times on EMIRATES airline. 15+ hours going East and then back home. An absolute joy compared to our tired traditional USA choices. Hopefully UNITED and AMERICAN can somehow update."
חסרונות: "All good even on a full 400 passenger flight!!"
יתרונות: "Personnel were friendly and helpful!"
חסרונות: "The food far too spicy and was unable to eat it!! Sat by someone who should have had two seats instead of one. Thus a very uncomfortable flight."
יתרונות: "The crew were nice"
חסרונות: "Terrible food Outdated entertainment"
יתרונות: "Great customer service"
יתרונות: "The flight was incredibly comfortable, and Emirates reputation is well warranted. Service was impeccable and food was great. Seats were great, especially in business."
חסרונות: "Overall business class was great, however I didn’t like the placement of the remote at my left shoulder. I hit rabdom buttons a few times and it changed the channels and I would have to re-search for the movie I was watching. Everything else was absolutely perfect."
יתרונות: "Nothing about thto flight was enjoyable."
חסרונות: "For 14 hours there were screaming babies making for a miserable flight. Cabin crew was extremely slow on all fronts"
יתרונות: "Everything is really amazing about UAE, service, amenities, entertainment options, leg room."
חסרונות: "Before the plan even took off for our 14+ hour flight I could tell the seat was uncomfortable, and it was going to be an issue. I don't know why this would be overlooked, as everything else was best in class, but it made for a fairly uncomfortable experience."
יתרונות: "The aircraft and flight crew was good. Entertainment selection is awesome."
חסרונות: "People traveling on this sector just don't know how to behave. It's amazing how the crew puts up with this. As the food service is going on, there were several people who wanted to move up and down the aisle disrupting the service several times. When the flight was taxiing after landing, people had already got up from their seats and were trying to take their bags. Despite many announcements, pax did not care. Hats off to the crew who patiently handled it."
חסרונות: "The seat was uncomfortable because it did not convert into a completely horizontal bed. The small incline meant that I could not get comfortable and could not sleep. The screens remain on even when passengers go to sleep, making it very bright in the cabin. It would be good if staff could walk through and turn them off manually."
יתרונות: "Level of entertainment"
חסרונות: "My companion ‘s screws wasn’t working. The stewardess was advised twice but nothing was done"
חסרונות: "I specifically booked my flight with emirates as I prefer their service,food,staff,seating and entertainment and was instead told once I arrived at Auckland airport that we were instead flying with qantas . Not impressed that we received no email or contact to inform us of this beforehand . The service itself from qantas was not bad but again some sort of notice would have been nice ."
יתרונות: "Good food."
חסרונות: "Some people requesting me to exchange seats. They were young boys. This is the second time in Emirates."
יתרונות: "Price, comfort, ice, food and drinks"
חסרונות: "I just don’t like discomfort of others moving their seat back."
יתרונות: "Arriving at Perth is always a hassle with delayed baggage unloading. Can Emirates engage their own staff to expedite this activity. The Perth baggage handlers are too slow, particularly when on penalty rates on Sundays."
יתרונות: "They were able to give me some medicine for my stomach ache and were so kind."
חסרונות: "Nothing that I can say..."
יתרונות: "The flight attendants were very professional, friendly and attentive. We were also impressed with the amenities -- every passenger received free headphones, drinks, pillow and blanket."
חסרונות: "The overhead lights did not seem to align with the correct seats."
יתרונות: "Nice food. Fast boarding. Liked the small bag with travel products."
חסרונות: "Crew gathered blankets 30' before landing while the cabin was really cold. Crew didn't ask if you want sth to drink and were just passsing by with the trays.Movies didn't have english subs while at the same time sound was bad."
יתרונות: "Seamless flight with usual high standrd of on-board service and food"
חסרונות: "Transfer distance from in-bound London flight to new terminal and very long walk to gate was a surprise and could catch some prople out due to the time it took (and I'm fit and enjoyed the walk)"
יתרונות: "Same as above. If I make this trip again I would only fly Emirates. Have told everyone how wonderful my flights were."
חסרונות: "Same as above."
יתרונות: "- almost nothing - They arranged vegetarian food on demand."
חסרונות: "- Repetitive food - No one turned up when called for assistance. - late service"
יתרונות: "Very relaxed, good food and beverages. Loved the bar/lounge area. Staff very friendly and helpful. Will definitely fly Emirates again."
יתרונות: "As above"
חסרונות: "As above"
יתרונות: "The comfortable seats, the entertainment system, the food, the attention given by the flight attendants. A great airline!"
חסרונות: "The length of the flight, but that's unavoidable."
יתרונות: "One can always be sure that emirates will be a great host almost every time. I enjoyed the service and the variety of food choices available. The staff was responsive and sensitive to individual needs. Enjoyed the entertainment and choice."
יתרונות: "I love the wide variety of beverages. I also enjoyed how many times they passed through the cabin to offer us drinks."
חסרונות: "I have been on the newer planes and the TV functionality is great. However, the older versions have poor quality TVs with horrible functionality. The touch screen does not respond to your finger and sometimes you can't even get the remote to work. They definitely need to update the technology on all planes."
יתרונות: "I liked the in flight entertainment, food, and decent leg room in comparison to other airlines. Also, a plus they have a good beverage selection."
חסרונות: "Not much I didn't like"
חסרונות: "Seats elbow room was insufficient."
יתרונות: "I will only fly Emirates when available to my destination from now on."
חסרונות: "I requested (at least 2 months ago) for a cake for my daughters Birthday which was on July 5th. I made the request over phone calling customer service in NY. Unfortunately it was not honored. When I called 2 days before the flight departure just to verify, I was told by the telephone Representative that the request was cancelled by Emirates as it was not entered properly ( ? ). And she can not do anything about that. Though the request was entered by Emirates Employee and Emirates just cancelled the request and did not bother to notify me. My daughter was so upset and was crying , and nothing I could do to make her happy. I will never fly Emirates again."
חסרונות: "Crew members are very arrogant at passengers they will not respond quickly .Food is not at all good"
Food was a disaster, and that’s in the business class ..
This is the worst flight experience
חסרונות: "It would have been better if the wifi was included."
יתרונות: "Add snacks between the males"
חסרונות: "Thank you"
יתרונות: "The staff was very friendly was nice trip"
חסרונות: "The food was not great"
יתרונות: "I like the service in the flight"
חסרונות: "Connection to other airlines and at different terminals with taking luggage around was horrible with all flights cancellations"
חסרונות: "Very happy on Doha to ORD"
יתרונות: "The food was good and many entertaining movies."
חסרונות: "When first boarding the airplane and sitting in my assigned seat. There was terrible smell, the smell of vomit. I notified a crew member and she used a fragrance spray to help."
יתרונות: "As always the crew was so nice...really catered to our needs on the long flight."
יתרונות: "Amazing experience. Pinnacle of customer service"
יתרונות: "Crew and flight time"
חסרונות: "Entertaiment - pleasee TV"
חסרונות: "WC size (too small) and location ( way too close to flight staff and food section)"
יתרונות: "On line flight experience"
חסרונות: "The food has to improve especially they have to provide fresh food"
יתרונות: "I think that my review and comments about the first portion of the flight apply equally to the second portion of the flight. Despite my criticism of the food, the flight attendant service was above expectations."
חסרונות: "The food. Hire a chef that knows how to make the food palatable."
יתרונות: "comfortable seats, pretty good food, extremely gracious cabin crew."
חסרונות: "Lactose-free breakfast option was fish... I get that some people like fish for breakfast, but to me it was a little nauseating. Just ate around it and was fine though. Overhead air vents could be improved. felt a little plane-sick toward the end of the flight."
יתרונות: "The crew were very friendly and helpful."
חסרונות: "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."
חסרונות: "Display showed TV news, not boarding Info. Boarding Zones were announced only once, if you missed it stuck in security you have no way of finding out."
חסרונות: "I missed my flight from Nairobi to kisumu"
יתרונות: "Food was very good and plentiful"
יתרונות: "The flight attendants were professional and polite, I requested low-fat meals and they were good, the entertainment was very good, the air temperature was comfortable, most flights I had were on time."
חסרונות: "The legroom was a problem. Seats are kind of narrow, and then, with the lack of legroom it’s somewhat challenging to shift your legs, especially when the seat in front of you goes back! I felt like the person was almost in my lap. My cup even got crunched. I think my biggest issue, though, lay in how I was treated after paying $127.00 to obtain a day pass for the lounge each way. For my inbound flight my purse was branded with an “economy” class luggage type tag, and I was made to feel as though I was trying to sneak in. I had to show my boarding pass a number of times to employees after asking for the location of the lounge in order to be directed there, and then my credentials were examined as though I was trying to get into Fort Knox. Upon arrival at the desk, I was somewhat tersely informed that I had 6 hours. I went out of my way a bit in order to fly Qatar, which is supposed to be so wonderful, and I was underwhelmed. I’ve had better experiences on Lufthansa and Turkish Airlines."
יתרונות: "The service on Qatar airways was excellent as always. The seats were comfortable and the flight attendants provided a 5 star service throughout the flight."
חסרונות: "The playlist for the movies was old and needs to be cycled more often to allow the passenger greater selection. There were an adequate selection of tv shows however these were limit d to only a few titles."
חסרונות: "No proper communication and very poor management. I was on an emergency and no one bothered to listen and all the passengers were sent . The customer care numbers didn't work as they operate between 8-5 !! No one to reach to .. really bad experience. Don't suggest this aircraft for folks who needs to travel urgently !"
יתרונות: "The cabin crew was very helpful and cheerful and everyone had a smile on their face."
חסרונות: "Entertainment devices are slow to respond."
חסרונות: "Stupid and unbelievable rules"
יתרונות: "Boarding was quick and I liked that they didn’t make many announcements which can often keep passengers awake when they’re trying to sleep. Lights were kept off for the duration of the 14 hour flight which was good."
חסרונות: "I felt that the service was slow and the food was poor. Water was not offered during the flight as is the norm with other airlines. Toilets should be cleaned more regularly. Advertising at the beginning of the inflight entertainment became very repetitive when watching short tv shows."
יתרונות: "Cabin Crew was great, very professional and capable."
חסרונות: "I am about 6'1" and 195 lbs, would love to have had a bigger seat."
יתרונות: "Selection of alcohol."
חסרונות: "The selection of food."
חסרונות: "The flight crew had no control over the passengers on this flight! Kids running around when the seat belt sign on, called fro assistance TWICE and no one came to my seat and I held my trash for a whole hour and not ONE person stopped by to get it from me!"
חסרונות: "The online check in system was down so we all had to line up to check in."
יתרונות: "Had a good experience , comfortable check in , boarding , seating and polite crew . Good part was the flight was on time and on couple of occasions before time arrival . Great entertainment options in the flight ."
חסרונות: "I had requested vegiterian food but they were short of veg food options . they did not have enough veg food on board from Doha to Nagpur . also it would be great if they considered more interesting menu ."
יתרונות: "service, cleanliness"
חסרונות: "seats too narrow, but understandable"
יתרונות: "Upgrade to 1st Class. Very grateful for the experience. Outstanding service. Very professional crew. Awesome recliner seats. What's not to like about premium service?"
חסרונות: "Too short leg :( This upgrade would have been awesome for the longer leg of the trip (for a much needed decent sleep)."
יתרונות: "Helpful and frieendly"
חסרונות: "Counters should have opened earlier so we could have done aome ahopping at dfs"
חסרונות: "Missed it because my flight from Colombo was delayed by 6 hrs."
חסרונות: "delayed flight"
יתרונות: "Generally ok but not as good as other Middle East carriers"
חסרונות: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"
יתרונות: "Quick and easy boarding and decent crew."
חסרונות: "Food wasn't great, but edible. No options for a vegan who didn't choose a vegan meal as the flight was booked last minute. Unhealthy food."
יתרונות: "The crew was professional and friendly. The flight was on time."
חסרונות: "The plane was not as clean as the one from Doha to New York. The first movie that was played was inappropriate for children under 16 years old."
חסרונות: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
יתרונות: "The entertainment selections and the comfort of my seat."
חסרונות: "The flight was delayed for two hours without any warning, despite being registered for the airline's flight notification system. Service was terrible. The flight crew did not offer any kind of apology or explanation for the delay. Food and beverage service was delayed and the staff was forgetful of guests' requests. Upon our arrival in Doha, checked bags did not arrive until 2 hours after we landed! How does an airport receive a 5-star rating, but takes 2 hours to return baggage to its guests? Overall, a poor experience from Qatar Airways."
יתרונות: "Truly give star service for business class"
יתרונות: "Comfortable wide seats, good service"
חסרונות: "Steep decline in food quality"
חסרונות: "not friendly staff delayed and no help. cost me so much did not get anything"
חסרונות: "We took off in a terrible storm with lightning striking all around the plane. Very rough, lightning which scared the hell out of both me and my wife."
יתרונות: "Flight was comfortable, food was good."
חסרונות: "Lot of inconvenience for transit passengers, sitting area was closed, had to look around for a comfortable place to spend 4 hours."
יתרונות: "everything was great. huge seats, large legroom."
יתרונות: "CX759 - Attitude of the flight attendants is very good, it's worthy of appreciation."
חסרונות: "CX650 - I hope that the flight attendant can have a little more smile and patience. Thank you."
יתרונות: "The crew was nice and friendly, food was ok"
חסרונות: "Food should request order by the crew, rather then trolly push like an old style"
יתרונות: "The seats are fairly comfortable, and the service was great."
חסרונות: "The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great."
חסרונות: "Seat was very uncomfortably"
יתרונות: "Amazing crew. Very attentive and great service. Wonderful flat bed seats"
יתרונות: "Delayed. Late notification of delay. No text notification of delay."
יתרונות: "The crew was nice. Seat space really cramped"
חסרונות: "On my return flight from Hing Kong to Vancouver, which is a long flight, the passenger in the seay next to mine slowly encroached on my seat space to an unusual extent. The seats in economy are really cramped!!"
חסרונות: "Did not inform us of a flight delay until way after the flight time had past. Waited an extra to take off."
יתרונות: "Good quality plane with good entertainment options. Staff were good but seemed stretched, perhaps not enough staff?"
חסרונות: "Plan was 2 hours late departing, my daughter also took this flight 6 weeks beforehand and had similar delays."
יתרונות: "The seats were comfortable with enough leg room even in Economy class.The on-flight entertainment was excellent."
חסרונות: "I didn't like the food offered that much. Also, it seemed that the crew were not that good in coordinating among themselves and helping out passengers. There was not much option on drinks."
יתרונות: "Reasonable leg room in the economy"
חסרונות: "Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized"
יתרונות: "Was good but the food was bad"
יתרונות: "The headline says it all!"
יתרונות: "I thought the service on this flight was much better this time around; at least from where I was sitting. The attendants seemed to come around more often and there was a much better food selection for everyone involved. Overall, I found the flight to be safe, mostly comfortable, and the food was excellent."
חסרונות: "I had a family sitting next to me (I was in the aisle) and I felt that while the attendants were courteous and prompt in accommodating me, they all but ignored the people in the middle seats. I had to keep asking them on the attendant's behalf if they needed anything before they rushed on by. At one point the father told me that he was getting better service from me than the attendants. Also, one of the TV screens didn't work in one of the middle seats so the family had to do a switcharoo with their little one after they got settled so their son could have the working screen. I personally found that it was very difficult to recline my seat - I really had to quite literally put my back into it to get it to click into the reclining position."
חסרונות: "Wasn’t allowed to book seats until checkin"
יתרונות: "the airline provided good communication to customers regarding potential flight re-scheduling and check-in information. the service was good, with a selection of meals. the onboard flight entertainment was very easy to use and had a large range of contents to view. overall I will fly with Cathay again."
יתרונות: "Food is good. Snacks provided during the flight"
חסרונות: "One of my luggage’s was lost. It was returned 2 days after. I had important things there that needed to be brought to London the next day I came back to Newark"
יתרונות: "Everything was great !"
חסרונות: "Food was average"
יתרונות: "Not much to like particularly for this flight."
חסרונות: "The crew was a bit rough."
יתרונות: "Not much, quick though"
חסרונות: "Plane is old, seats are terrible, hard awkward, strange seatbelt clunk of foam plastic, food was horrible, never saw the crew, it was hot, needed water has to go track it down, it was an overnight flight so not all the crews fault"
חסרונות: "Kosher meal served lukewarm"
חסרונות: "Flight was packed"
יתרונות: "Good service"
חסרונות: "Older plane"
יתרונות: "Food was good Crew members were good Washroom were clean Smooth flight Comfortable seat"
חסרונות: "Nothing to dislike"
יתרונות: "Food better than qantas Good leg room Very attentive attendants Good range of movies"
חסרונות: "It was pretty good for the price"
יתרונות: "The crew are very nice. They maintain the toilet area clean and with paper supplies. I love the availability of having a hot noodle soup in between meals."
חסרונות: "No slippers, toothbrush & toothpaste for economy passengers. Some airlines will give this automatic due to long hours trip."
יתרונות: "My husband fainted twice and they are so nice to accommodate my husband to the first class section so he can rest and sleep well! Amazing crew and I thank each and every one of them for their concerns and kind heart!"
יתרונות: "Food was better than other airlines for economy price. Movie selection quite good as well as other options. Liked the maps."
חסרונות: "My seat would not move back. The audio on the movies was very difficult to hear with background engine noise. Poor clarity, and the selection of movies was excellent, so I chose not to watch. Solitaire game was complicated to understand."
חסרונות: "My booking did not allow me to do seat selection. Me and my wife sat separately. No resolution from the crew to resolve this. Seats are not comfortable."
חסרונות: "Food was worse no snacks at all"
יתרונות: "Comfortable seats, clean toilets, great service, awesome entertainment options, great movie selection with search by keyword"
יתרונות: "Friendly staff"
חסרונות: "Entertainment touch screen did not work properly. Staff had yo reset it a few times but it still didn't recognise touch most of time which was frustrating. The screen should be chaned or repaired. It was cold on the plane Departure was delayed but we did not get explanation"
יתרונות: "Confort and service"
חסרונות: "It's not pleasant traveling in economy which is true for all airlines now a days."
חסרונות: "Though nothing completely egregious, my interaction with crew on the flight were the worst I have ever experienced when traveling. The first was after attempting to go to the bathroom mid-flight. This was an 11 hour flight. I'm not sure whether the captain forgot to turn off the seatbelt sign during the middle of the flight or if he anticipated turbulence, but the seatbelt sign was on for at a minimum, 45 minutes. After waking up I had the urge to go to the bathroom and walked back to try to get there. Once close to the bathroom a flight attending pointed in the other direction and said "sit down and put your seatbelt on." I expressed that I had to go to the bathroom and he again just repeated "go put your seatbelt on." I stood for another few seconds in disbelief that I would really be turned away from using the bathroom in the middle of a flight and during this short time of standing there he again repeated: "go put your seatbelt on." I would like to stress that there was absolutely no turbulence at this time. Whether or not this is protocol and any attendant would have told me the same, the attendant could use lessons in how to properly speak to people by having a better tone AND saying please. Explaining the situation would also be helpful instead of just using your power to command another adult to do something. After returning to my seat, I saw multiple other people also try to get up to go, who received the same fate, so it was obvious he was trying to adhere to the rules, but clearly if the fasten seatbelt sign has been on for over an hour at that point, you should be able to be an adult and put the situation in context; people need to use the bathroom on a long flight. My second poor interaction was at the conclusion of the flight. I was listening to music on my phone and hadn't heard the captain announcement that we should begin to prepare for landing. On ANY other flight I have EVER been on, the crew will come around and verbally ask people politely to put their seat up, return trays to their stored position, and unplug any USB electronics. One of the crew, without asking me first or even making eye contact, came up and unplugged my phone from being plugged in and manually put my seat up to upright position and walked away. This might seem like a simple thing, but you should NEVER touch someone else's property. Further, to place me upright without warning was extremely rude. If this flight had been the only flight I had with Cathay Pacific, I would never fly with this airline again, because it would have seemed to me that your crew lack social skills, are impolite, and may have language barriers. Luckily, my trip was round trip from NY to Bali and as such there were multiple connecting flights, and I had good experiences on all the rest. I really wish I had gotten the name of the 2 individuals I had a poor experience with, as I don't think they will help you in securing future customers."
יתרונות: "Unlimited drink options throughout duration of flight; great selection of moviesmotr"
חסרונות: "Seat layout not very spacious; only 2 full meals offered on a 14 hr flight"
יתרונות: "Amazing flight! Continue to serve pleasantly to all passengers"
יתרונות: "Nice flight great service"
חסרונות: "I like everything"
יתרונות: "Good, entertainment, staff were nice."
חסרונות: "Not much to complain about."
יתרונות: "They are nice, let space, shopping options unpaired. Cathay attendants, are they trained to be as nice or are they born like that in Hong Kong?"
חסרונות: "All was good"
יתרונות: "Boarding was efficient."
חסרונות: "The food was disappointing. The standard was too low for Cathay."
יתרונות: "The service was amazing & the attendants were so attentive and accommodating."
חסרונות: "No complaints, whatsoever."
יתרונות: "The entertainment offering is excellent and the flight schedule into Sapporo is ideal. The food was great and came out at the right times."
חסרונות: "Staff are not as friendly and knowledgable as other airlines I have flown in Asia."
יתרונות: "Seating in standard coach compared to premium economy on US airlines. The seats reclined back enough that I actually was able to sleep most if the 13-hour flight. Meals were very good for economy. Cabin crew super polite and patient, which I've come to notice as a standard on Cathay. As an example, I have a good intolerance to shrimp/prawn. My outbound flight LAX-HKG, the dinner salad included shrimp. I explained i could not eat the shrimp. The attendant was kind enough to swap it with a leftover vegetarian salad."
חסרונות: "Trying to setup special meals to avoid food allergies is non-existent. Cathay offers many special meals, excluding food allergies or low-carb. I attempted to call in to Cathay to explain I could not have shrimp/prawn. The rep either did not understand or could not help. I really wished Cathay offered a pre-arrival meal like the other airlines. LAX-HKG and HKG-LAX are 13+ hours. Cathay offers a departure meal and a mid-flight meal. But by arrival time, I was starting to get hungry again. Thank God, I had enough of a layover, even with CBP processing, to grab a quick bite before continuing an additional 6-hours to home with no time to eat."
יתרונות: "For the reasons stated above, we did not travel to Perth on Cathay Pacific. However, the Cathay Pacific staff were very helpful in organising our rescheduled flight with Air New Zealand."
יתרונות: "Its a long flight from Hong Kong to LAX. It appears that the crew is so organized that it does not appear to be as brutal as it is."
חסרונות: "Traveling to and from Jakarta on Cathay Pacific the most challenge i had was not being able to hear the movies. There was something wrong each time. The staff tried to repair it with no success. All and all that is a minor thing. Its also a small thing. I wish passengers wouldn't be such slobs. Even tho the crew comes by often and regularly, people leave a mess behind them. Kinda sad. Its as if some feel they are supposed to treat crew like servants. Your staff as always, don't complain just go about there responsibilities with a smile."
חסרונות: "We had to go through the security twice. One the bags we scanned and the other before getting into the airline. Was a waste of time."
יתרונות: "All was Good, no special negatives."
חסרונות: "Not worth my time to comment."
יתרונות: "the crew were so nice"
חסרונות: "not enough room between seats"
חסרונות: "It’s frustrating to not have the ability to select seats before arriving at check in counter when there’s really not much to choose from."
יתרונות: "vegan sweeties for the kids, so nice as my daughter usually has to say no. Also swiss chocolate - so good! Our veggie meals booked hadn't gone through on the system but we were found some they had anyway - wasn't very nice though."
יתרונות: "Everything aside from the food and cabin atmosphere."
חסרונות: "Food and cabin atmosphere. The cabin felt very stuffy and warm."
יתרונות: "The crew was good"
חסרונות: "Place for the legs and better food"
יתרונות: "The crew were very friendly."
יתרונות: "האוכל והשירות מצוינים והטייסים מצוינים"
חסרונות: "מקום ישיבה צפוף מידי"
יתרונות: "Best flight for a long time. great service and entertainment."
חסרונות: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."
חסרונות: "That it wasn’t a flight to denver"
יתרונות: "Good product"
חסרונות: "Seat had some problems, but the crew fixed it for me"
יתרונות: "Nice breakfast treat and chocolate is always appreciated"
חסרונות: "Not a specific complaint about this flight but boarding in general is not smooth No online check-in that I could find."
חסרונות: "I felt like a sardine."
יתרונות: "Nice experience."
חסרונות: "Seats are not so comfortable. Crew is nice, but not too nice"
יתרונות: "Problem free."
חסרונות: "It was a great flight."
יתרונות: "Easy check in. Crew efficient and personal attention."
יתרונות: "Excellent food. Lovely service. Departure and boarding on time."
חסרונות: "No entertainment at all. Very limited leg room"
יתרונות: "The staff was polait"
חסרונות: "No option to make zhek in No opthin for vegeterian The media in my seat didn't work"
יתרונות: "The attention to Detail during the entire flight. Sure beats the US flights!"
חסרונות: "Ok, old plane."
יתרונות: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."
יתרונות: "The flight was smooth; Attendants were nice and everything worked according to schedule"
יתרונות: "Very little legroom, food was excellent"
יתרונות: "Very comfortable and attendants were very attentive."
חסרונות: "Checking in at the Tel Aviv Airport is an absolute nightmare! It is congested and disorganized."
יתרונות: "The Israeli crew on El Al were very polite and tried to help."
חסרונות: "When we arrived to Swiss desk, after checking in at home including choosing seats, we were sent to El Al desk and had to start everything from the start. We couldn't even choose seats . It was a great disappointment. We don't think we fly in Swiss again"
יתרונות: "By far the worst experience I've ever had in my life. 1. A day after I perches a multi destination tickets I called Swiss air costumer service requesting to upgrade my tickets to business class. no one would even try to help me. They just kept saying I need to contact my travel agent. After 3 phone calls I gave up and decided to wait and upgrade my ticket at the airport. 2. In Prague the night before my second flight I hurt my knee real bad to a point that I couldn't walk at all. The next morning I call Swiss air costumer service again trying to explain them my situation telling them I can't fly and won't be able to make it to my flight. Costumer service cancelled immediately all of my remaining tickets and try to sell me new tickets for a full price. I said I don't mind buy and pay for the one flight I missed but there is no reason for her to re sell me the rest of my tickets that I already paid for, again. Then she start to change prices up and down like in a Chinese flea market. At that point I begged her to talk to a supervisor but she Kept ignoring my request and just try to negotiat for a lower charg she kept me on the phone for 5 hours. My hotel phone bill for that one call cost me 150€. I never got to talk to a supervisor but she took down the charge to 517$ Not included a new ticket flying out of Prague. 3. For my last flight going home. I showed up 2.5 hours Earlier. asking to upgrade my sit to business fin desk send me to talk to asupervisor. The supervisor was trying to process my request but didn't seem to know what he was doing at all. One minute he was on his computer then the next minute on the phone with Swiss air headquarter then back on his computer for more then 35 minutes with no resolute. I still had an hour and half before take off when he told me he can print me the ticket but it's to late now since the gate for my flight is close and I already missed my flight. I said that's impossible cause I still have an hour and half to my flight but he insist on the gate been close and there is no way I can get on that flight. Right away I run back to front desk asking them to print my ticket as fast as possible cause I would really like to get on that flight. In front desk they told me not to worry cause I got plenty of time to get on that flight. So I gave up on the business upgrade and told them that at that point I'll be just as happy to sit by the window. Of course they put me on the very end exactly in the middle. After the door was locked I looked around and saw plenty of free sits available including by the window. 4. In Zurich I finally managed to upgrade my last flight coming back to Tampa fl to business and noticed that the only way they could do that was by contacting Swiss air headquarter for approval. When I asked why is that since I fly a lot and never seen anything like that before one of the lady's there told how Swiss air left all of their front desk powerless and all decisions must be made by headquarters."
חסרונות: "When we finally arrived in Tampa. It hook them an hour and a half to get are bags out. I honestly doubt I'll ever fly Swiss airlines again. Ever. Absolutely the worst experience I've ever had flying. Ps the crew on the plain ware a lot nicer and more professional the people on the ground."
יתרונות: "The new aircraft"
חסרונות: "Lavatory wasn't clean enough"
יתרונות: "Great flight crew and equipment. Courteous and helpful."
חסרונות: "Rude gate staff who boarded economy and business all at once causing a 45 minute delay. Indifferent to passenger complaints and only had one boarding scanner for the entire flight. Slow and inefficient, and worst of all, unapologetic."
חסרונות: "Don't like to wait for no one 30 min inside airplane"
חסרונות: "No control of air. It got a little cold."
יתרונות: "Everything was great :) food is good, crew is perfect"
יתרונות: "entertainment was fine"
חסרונות: "Everything was ok except that confusion we had while ticketing. Although we have been assigned on on carrier the flight was operated by a different one, which was not cleared in the purchase paper."
יתרונות: "I fly this line often, SWISS is immeasurably better than ElAl. The planes are modern and include an in-flight entertainment system, the food is light years better, the staff more considerate and attentive."
חסרונות: "They could not give me an aisle seat which I had requested. The cabin felt as if you were sitting in a tin can. Very restricted for an almost 8-hour flight. Plus arriving in Athens I discovered that my bag was nowhere to be found. I am still waiting to hear from Swiss about my lost valise..."
חסרונות: "Cervise was not so good was waiting almost 3 hours on check in"
יתרונות: "Overall very pleased with the airline"
חסרונות: "The only complant I have is not enough leg room but the price was great so it was a compromise."
יתרונות: "I liked the comfort of the aircraft and entertainment"
חסרונות: "That there was a delay which wasnt announced which meant i had to get through an new airport in a hurry for me to get connecting dublin flight. When i got to boarding gate everyone was boarding found this extetemly pressuring"
יתרונות: "the punctualty"
חסרונות: "little space betwwen the rows, bad food no entertainment and a very unfreindly crew"
יתרונות: "Flight was good and comfortable"
יתרונות: "I'm very satisfied with Swiss airline excellent service starting from the flight attenders very professional friendly excellent food .if I would recommend this airline absolutely 100%.."
יתרונות: "Great kosher food! Very kind attendants."
חסרונות: "not enough foot room."
יתרונות: "fast boarding, great crew."
חסרונות: "when is SWISS going to change serving something else rather than this chocolate bread during morning flights?"
יתרונות: "Everthing went as planned. Left on time. Cannot complain."
חסרונות: "The seat was horrible and had no cushioning. Left . Worn out and non manintained seating systems . Had body pain"
יתרונות: "Only the crew was good"
חסרונות: "Ridiculous entertainment system - was impossible to watch a movie."
יתרונות: "Friendly flight attendants. Great food"
יתרונות: "The seats The crew"
חסרונות: "Delayed on two flights Too hot on the first flight despite a number of people complaining"
My check in experience was terrible as I was trying to move this flight due to a delayed international connection.
יתרונות: "Plane was clean"
חסרונות: "Security check in needs to be more efficient Plane ran out of food before I could purchase Even water has to be purchased Flight was late"
יתרונות: "Very comfortable flight. The full range of entertainment made the time go quickly. Professional crew."
חסרונות: "I know it's an airplane, but even so, the food was astonishingly bad."
יתרונות: "Short flight, but they fed us great food, great service, even good wine."
יתרונות: "Crew was great! food was good entertainment was good"
חסרונות: "Economy seats very small and uncomfortably. Unable to get any rest on 14 hour flight. I will pay extra next time but online description made it sound better than was"
יתרונות: "Good seats in exit row"
יתרונות: "good privacy"
חסרונות: "business class bathroom queue in the morning was troublesome"
חסרונות: "Always a pleasure to fly with qantas"
יתרונות: "Online check in"
חסרונות: "Boarding was slow and disorganised, food was cold and tasteless (chicken noodle) not helped that I had to wait for cutlery to be able to eat it"
חסרונות: "Crazy long delay. Wasted a whole extra day at the airport with no help or accommodations. :("
יתרונות: "Crew was nice and ready to help"
יתרונות: "Staff helpful and friendly. We got there"
חסרונות: "It’s a small plane without much to offer"
יתרונות: "We strayed to competing airlines the last few trips, but can't best Qantas for friendly service, inclusive and on time departure"
חסרונות: "American airlines dont know what passengers need to enter a country and then rebooked me on new zealand air but quantos changed that and i dont know where my bags are. Does the insurance i bought cover any if not all of these inconveniences."
יתרונות: "Food was good. Crew was very accommodating."
חסרונות: "Very cramped seating. Trouble with iPad service."
חסרונות: "Long delay for the flight"
חסרונות: "Little more leg room required"
יתרונות: "Qantas kept us informed about a delay and were so reliable on making sure everyone was comfortable with the day."
חסרונות: "Our entertainment console wasn’t working properly. We didn’t have access to our in flight maps or the majority of entertainment options. This hasn’t happened before but it di but it did mean that it was a long flight made longer."
יתרונות: "Staff were friendly and filled my water bottle through the night. Seat was comfortable and the movies were good."
חסרונות: "Boarding was chaotic. I wasn’t offered dessert. No one offered to put the mattress pad on my chair."
חסרונות: "They only offered pretzels."
יתרונות: "Entertainment - lots of movies"
יתרונות: "Delay on LAX to bNE was too late for us to make the connection. And our bags were lost as a result."
יתרונות: "Great service, easy flight."
יתרונות: "Qantas provides a nice welcome when your board domestic flights in Australia like the one we took today between Brisbane and Sydney not just on their international flights. They greet you when you board, don't feel like a number like domestic flights in the USA be it American, Delta, United, or one of the others. They provide free premier movie access, serve a nice warm meal and drink, and make you feel welcomed - Keep up the great work Qantas, you could give the USA airlines lessons on how to treat passengers."
יתרונות: "The crew is always pleasant and helpful."
חסרונות: "The business class seats are average at best. The dinner service is good but not well coordinated. The cheese platter at dessert is really anticlimactic. I look forward to international biz class meals, but I want this to be better."
יתרונות: "All the food. Service was good."
חסרונות: "There was a delay but they didn't explain what was going on. I overheard that there was a threat."
חסרונות: "Missed as a result of delayed flight an hour the same as on the way out To Sydney which threw a wrench in everything. Both times “to clean the plane” get a system that works."
יתרונות: "Fantastic cabin crew and fantastic maître’d in the first class lounge at Melb International airport. Honestly the best service we have ever received from start to finish from Qantas. Thank youalso the vegetarian and vegan meals were great unlike previous years. Thanks again"
יתרונות: "The crew were professional and looks the part, food was warm and tasty and they made regular checks to see if we needed water or food."
חסרונות: "Well there were 3 crying babies for a good portion of the flight which is no fault of the airline or parents it's just something that wasn't as desirable."
יתרונות: "Quick boarding, punctual flight, nice snack for a short flight."
חסרונות: "Dash 8 is a bit cramped when it is full."
יתרונות: "Staff and flight was perfect otherwise."
חסרונות: "Flight delayed out of Melbourne."
יתרונות: "crew were the best part being proactive asking if needed anything or getting a pillow. Boarding, I was one of the stragglers so got on easy"
חסרונות: "Leg room is awful, food for breakfast is a bit soggy with baked beans making hash brown soggy"
יתרונות: "Best entertainment on the market, movies and music for all customers not only teenagers and families"
יתרונות: "The Staff were friendly during the whole flight. Seats were really comfortable and good movie and song choices. Boarding was fast."
חסרונות: "The headphones looked quite dirty so I used my own. The breakfast meal was bad, especially putting in a hash brown that just gets soggy."
יתרונות: "Movie selection was excellent"
חסרונות: "They missed giving me a chocolate!"
יתרונות: "Good service"
יתרונות: "Gf food was good"
חסרונות: "Tight searing"
יתרונות: "I had a nose bleed (a side effect of treatment that I had), and although it wasnt causing me great distress, a crew member noticed it and slipped me a few extra tissues without making a fuss about it. That was very much appreciated."
יתרונות: "Great service and comfort"
יתרונות: "It's Australian."
חסרונות: "Typical overnight flight."
יתרונות: "Qantas Launge"
יתרונות: "The crew was attentive and friendly, food was great and the wide variety of entertainment offered made the 16+ hour flight go by quickly"
חסרונות: "Only downside was fellow travelers being inconsiderate."
חסרונות: "Was seated in the center section and after getting settled and buckled in I kept smelling vomit and realized the seatbelt had dried vomit all over it. I couldn't get the flight attendant to help and finally got their attention and was told they couldn't do anything until after we were in the air. I was moved away from my family to another center seat. The flight had many open seats and we should have been kept together."
יתרונות: "First time I flew Qantas and it was a flight from Melb- Dubai and then Dubai - London. I sat in row 62 and the food three times the food selection had run out the fruits and beef curry. I wasn't able to check in online which was quite annoying. The crew from Melb-Dubai were fantastic. So friendly and talkative and I think one was called Jordan."
יתרונות: "Like the staff -so down to earth Australian -no airs and graces like some other airlines. No fuss service. Always very helpful.You actually get food and drinks gratis on Qantas! The craft are always clean and well maintained. Easy to check in on line too. Offered in flight entertainment but didn't require it."
חסרונות: "We boarded a bit late -so there was a bit of waiting around without being advised of what was happening. But we figured when we saw a man in a wheel-chair being helped on before everyone else that -that was the issue. So happy to wait."
יתרונות: "Crew was great. A380 was great"
חסרונות: "Flight delayed (mechanical problems) again. Twice in two years. This caused us to miss our connecting flight from LA to Austin and wait 4 hours."
יתרונות: "The menu offered a pre dinner drink however this was never offered. Touch pad screen did not function very well."
יתרונות: "I got a great deal on this flight, I will look to KAYAK For all my travel needs."
יתרונות: "Excellent service"
חסרונות: "Food was more wordt than in the past"
יתרונות: "The steward went out of his way to accommodate my dietary needs. The vegetarian meals were all given out leaving nothing for me to eat. He spent the time and effort to prepare and bring me a meal from Business Class. 2 free checked bags is also a big plus."
חסרונות: "Felt like a budget airline. You need to pay extra to be able to preselect your seat. The amount of leg room is atrociously small. The 15 kg. carry on weight limitation is a joke. There were too few bathrooms and one was out of commission to boot."