MY travel plans were canceled and l tried thru KAYAK and Quantas to cancel this flight and was not able to confirm cancelation but still received flight boarding. l tried to get refunded thru Kayak and that has been horrible long unreasolved task now l am trying to go thru Credit card. with this Covid changing world, airlines and travel companies should be refundable especially since this is a Australian airlines. l am about to lose $1000.00.
חסרונות: "This flight was purchased as business/first class and upon checking economy seat tickets were printed. We are NOT happy with the downgrade after American Airlines was more than happy to take our money for the higher class ticket. We would not have booked this flight as a red eye had we known we would have had economy seating. On top of which, the unseat entertainment for the row we were seated in was not working. I am usually quite happy with the American Airlines flights between Boston and LA, however this unexpected downgrade was not only surprising but extremely disappointing."
יתרונות: "Plane was clean"
חסרונות: "Security check in needs to be more efficient Plane ran out of food before I could purchase Even water has to be purchased Flight was late"
יתרונות: "On time. Very efficient staff. More of this please!"
חסרונות: "Not a lot!"
יתרונות: "Not confortable at all! I was in the middle seat in the center of the plane and hD to get up every time people had to use the restroom. I could not sleep at all in the 14 hour flight - not to mention after a 6 hour delay - with poor communication on what the delays were all about. 4 different times the flight was delayed with no explanation. I liked nothing about this overpriced, under served flight."
חסרונות: "6 hours delayed in Sydney and nobody was telling us what was going on. I got sick while waiting, and was in a lot of pain all the way home. Also i had to pay $304 change fee to change my flight to Sydney to SFO from the original Melbourne to LAX To SFO thinking since I was coming home from Sydney I could change to a direct flight to SFO and get home early, but it took about 6 hours later because of the delay and I lost $304 in change fees even though I booked the fight via reward mileage and gave up 80,000 miles for this flight, and on top of that, when I changed the Sydney to SFO flight the system would not let me change my seat and I was booked in the middle of the plane in the middle in a 4 person row with 3 seats on the right and 3 on the left. I always fly in the window seat to help me sleep easier and not have to get up every time someone had to use the restroom. This was a 14 hour flight and I got no sleep at all and the 6 hour delay killed me. This was an awful experience and I don’t believe the $304 charge was worth it considering I paid 80,000 miles + taxes. I am complaining to executive management all the way to the top about this terrible expensive poor experience."
יתרונות: "Crew were super helpful. Have flown with other airlines, but have to say Qantas crews are very professional and helpful. They go that extra mile."
יתרונות: "quick flight. tasty snack"
יתרונות: "First rate crew, friendly and professional through the long flight. The food was excellent and the crew offered snacks and drinks between meals. I paid the extra to sit in a section upstairs that I was able to get up and move around frequently."
חסרונות: "It’s a long flight but that can’t be helped. Economy seats are really cramped and so I paid $190 for more leg room on the way back. Would highly recommend. I wouldn’t sit right next to the bathroom again. (Check seat guru first) Also wasn’t able to check in with my mobile phone. Had to go through the line."
יתרונות: "I slept for 12 of the 15 hours so? Food was good!"
חסרונות: "More leg room."
יתרונות: "crew amazing seat to tight"
חסרונות: "wider seat"
יתרונות: "The crew member went above and beyond for the passengers, some of whom were less than friendly and polite!"
חסרונות: "It really had to do with parents not controlling their kids and allowing them to play spongebob on the iPad without headphones. I used the wraps and eye mask that were provided so it all ended up being a great flight in the end."
חסרונות: "Entertainment system was playing up and crew had to reboot it several times"
יתרונות: "Good movies make for a quick trip"
חסרונות: "I booked emrits but i was boaded on quants"
יתרונות: "Great Business Class Lounge close to departure gate."
חסרונות: "Connecting from a domestic flight with Virgin Australia to the International Terminal carrying 5 large pieces of luggage was a bit stressful and complicated. Train or Bus ? Lots of Lifts up and down. Boarding security was excessive."
יתרונות: "The service and flight as total."
חסרונות: "No issues."
יתרונות: "It got me from b to c"
חסרונות: "Significantly delayed hoarding for non technical reasons. Food was decidedly average. Seat pitch is just tolerable."
יתרונות: "Quick boarding and friendly staff"
חסרונות: "Could not eat the in flight breakfast as both contained wheat (I’m coeliac)"
חסרונות: "An old plane for a long haul to Australia, uncomfortable seats, freezing temperature in the cabin, mediocre food. Not what a traveler expects in business class in today’s travel world."
יתרונות: "check in easy at Adelaide airport"
חסרונות: "The plane had small drop down screens every 4 or 5 rows which are totally inadequate for watching anything. gives no choice and poor sound quality (lag between vision and sound) Pork meal was some sort of tasteless slop in a cardboard box with rice and a green veg. It seem as if short flights are getting a raw deal with old planes and sub standard food, systems to save costs. If they cannot maintain a consistent level of standard across all their products let another provider in who can."
יתרונות: "Snacks provided were very nice. Flight was shorter than expected."
חסרונות: "Nothing we didn't like, all was good!"
יתרונות: "Smooth boarding Comfortable seat,love the entertainment as I could not sleep. Managed to catch on lots of movies that I have not seen."
חסרונות: "First stage , food not too crash. Rest fine."
חסרונות: "I could not eat the food"
יתרונות: "Excellent service and helpful staff."
חסרונות: "Some seats including mine did not recline, looked like the engineering service have missed checking mechanisms."
יתרונות: "Once we boarded the experience was positive."
חסרונות: "The flight was late causing me to be late for a meeting"
יתרונות: "It never left.....I am still in Sydney!!!! Keep up on your dlights"
חסרונות: "Quantas Flight was cancelled going down and also back."
יתרונות: "Great entertainment and new release movies. Food was great"
חסרונות: "The man in front kept jamming his chair into my knees just so he could get back as far as he could, despite the only thing stopping this was my actual legs, when I tried to explain that he got a little abusive. Iv got got some light bruising on my right knee. Food was better then expected and am happy to fly Qantas again"
חסרונות: "The food you can tell is heavily processed"
יתרונות: "Boarding was smooth and easy. Food and service on board was excellent. No hassle with baggage or hand luggage. Comfortable and able to use my One World Status and earn miles."
יתרונות: "Despite the delay in boarding, we were greeted with a smile from the crew. Meal service went well and love the 3 choices of meals offered in economy"
חסרונות: "Would be nice to check-in for flight on app instead of laptop or tablet"
יתרונות: "the size of the aircraft and leg room in coach."
חסרונות: "I had ordered a special meal which was never delivered. I also don't like the weight restriction for carryon luggage. I got from the US to Australia without my luggage weighted and carried it on, but on my return to the US was told I had to check it. DO NOT like checking luggage."
חסרונות: "Rigid with assigned infant seats. Would not move us to bassinet bulk head area though we would pay for it. Flight went well regardless."
יתרונות: "crew were the best part being proactive asking if needed anything or getting a pillow. Boarding, I was one of the stragglers so got on easy"
חסרונות: "Leg room is awful, food for breakfast is a bit soggy with baked beans making hash brown soggy"
יתרונות: "Took off and landed safely"
חסרונות: "Entertainment is old compared to other airlines. Screen is low resolution."
יתרונות: "Awesome service!"
יתרונות: "On time efficient service"
יתרונות: "We were late arriving due to roadworks at the entrance to the airport leading us miles out of our way due to poor signage Baggage had closed and the Qantas staff were excellent in ensuring that we caught the flight .Well done !"
חסרונות: "Food: Japanese fried chicken was soggy. Economy space is cramped, and stuck next to a guy who invaded into my space and guy in front leant his seat back. Overnight flight but couldn't sleep when it was so cramped (when usually I can without problem on other flights)"
חסרונות: "I was right by the toilets"
יתרונות: "So easy to get from international to domestic. Which was such a releif when trying to get home to a family emergency"
חסרונות: "My name is Parag Mokashi, Indian Passport No. Z1788332 had booked 2 return air tickets from Singapore to Auckland with details as follows: Qantas Airways Flight QF6 - Depart Singapore Changi Apt, SG (SIN) 01Dec16 (Thu) 23:50 Arrive Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 10:50 Flight QF145 - Depart Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 11:55 Arrive Auckland International Apt, NZ (AKL) 02Dec16 (Fri) 17:10 Flight QF144 - Depart Auckland International Apt, NZ (AKL) 13Dec16 (Tue) 08:35 Arrive Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 10:15 Flight QF81 - Depart Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 11:15 Arrive Singapore Changi Apt, SG (SIN) 13Dec16 (Tue) 16:30 I had booked these tickets online through CheapTickets.sg on 17th September 2016. While booking the tickets mine and my wife’s full details such as the Name, Nationality and Passport were given. In spite of this nowhere was it mentioned in the Quantas terms and conditions or any prompt/popup given while booking the tickets that Australian transit visa is required for Indians since the flight is via Australian city. I had booked the tickets well in advance and had enough time to get transit visa had there been any information about it mentioned. On 1st December 2016 when we went to the Changi airport we were not allowed to board the plane as we did not have the Australian transit visa. We were told by Quantas personnel at the airport to go to the Australian embassy in Singapore to get the transit visa and that we would get it within a day. Next day we went to the embassy and found that the Australian visa is done by VFS global at a different address. When went there they informed us that Australian visa takes minimum 5 days. I had all my hotel bookings in New Zealand already done hence I had no choice to take a direct Singapore Auckland flight via Singapore Airlines at a very high price on the next day. I also lost one day of my hotel booking in Auckland and had to forfeit the money. I and my wife had to go through the psychological trauma of being refused to board the plane, then the next day running around the Australian embassy / VFS global office for trying to get the Australian transit visa and facing the uncertainty regarding our new Zealand trip which was planned well in advance for our 25th wedding anniversary"
יתרונות: "registration was easy and well organized. Kosher food was perfect and served timely. Crew was polite and helping immediately. Everything was comfortable, except the quality of earphones ."
יתרונות: "Crew service."
חסרונות: "Seating place."
יתרונות: "Check in was easy. Option to select vegetarian diet on line"
חסרונות: "Very crowded configuration. Older aircraft. Staff service mediocre LAX to BNE, but good from BNE to LAX."
חסרונות: "Flight was delayed by 1 hour"
יתרונות: "I enjoyed the entertainment system. Unfortunately, I discovered season 6 of "Game of Thrones" too late to binge the entire season. The crew was friendly-- it was as comfortable as a 16 hour flight in the economy cabin can be."
חסרונות: "I did not get much sleep-- I was watching movies and TV!"
יתרונות: "Another successful mission with QantasI like the overall experience and the way that Qantas recognise my platinum status it's always a great pleasure to fly to mystically and internationally with Qantas"
חסרונות: "I think the stream the in-flight entertainment is a bit of a cheat and then I should go back to providing entertainment those messages without a laptop or iPad"
יתרונות: "The special meals for my son and daughter were amazing!"
Veg. Food was very bad. One time pasta. Other time eggplant. We only could eat bread butter. Most of the seats around us could not be pulled back during landing even by crew. Our raw was 31. Helpers were not helping even old customers. Boarding from amd was chaos so was checking. Crew was efficient and energetic. Check in staff was helpful.
חסרונות: "More comfortable seats."
חסרונות: "Rushed boarding at ccj"
יתרונות: "short lay over in Abudhabi. Flight was on time."
חסרונות: "At Abu Dhabi airport my mother had to change her plane , where assistance for elderly and wheel chair was extremely limited . Also the food on the plane was not as good as the food service on most international flights."
יתרונות: "I had a really good asigned seat"
חסרונות: "Still no Harry Potter films"
יתרונות: "The flight attendants were mostly attentive to my needs not like a larger carrier. They were also very attractive . The boarding process was not all that bad and they waited for a flight that was coming in late verses just leaving the people stranded that was good as well."
חסרונות: "I ended up with a center center seat squished in like sardines. There was little to no comfort. Next time I'll pay for a upgraded seat or just fly another airlines. I'll probably never fly this airlines economy again."
חסרונות: "Same issues as my trip to Chicago, but this was a shorter duration so issues not as problematic"
יתרונות: "Crew is friendly"
חסרונות: "Everything else"
חסרונות: "Breakfast quality was not good .In breakfast they gave vegetarian food .Flight departed late by one hour ."
יתרונות: "Service Cleanliness Food"
חסרונות: "Toilet needed lotion moisturizers"
יתרונות: "Despite being nearly full it was comfortable. A fair choice on entertainment. Pleasent professional crew."
חסרונות: "There was a disagreement about my hand luggage. At check in it was agreed I coukd take it on board even though it was 8.9 kilos. Just before security they said no. After going back and forwards it was agreed. No fault of the airline there were several infant children close to my seat. At times it was annoying"
חסרונות: "It’s an old flight with improper seats and seating arrangements ..flight has dull ambience.the food menu most of items were same as of my losangles abudhabi flight .."
יתרונות: "Aircraft, crew, comfort, ground staff."
חסרונות: "Food and entertainment are average. Movies are old."
יתרונות: "Boarding, crew, food remained good. RR clean."
חסרונות: "Plane older, seats and entertainment worn."
יתרונות: "Great cabin staff"
חסרונות: "Uncomfortable. Entertainment was unwatchable. In physical pain from poor seating."
חסרונות: "Mishandled baggage"
יתרונות: "food was great!"
חסרונות: "Same crew not that friendly"
חסרונות: "The seats never recline. All the 4 leg seats had reclining ossue"
חסרונות: "Flight was delayed for around an hour, without any prior notice."
יתרונות: "You know how it is. It's a long haul international flight and you're flying economy. NOTHING is ever good."
חסרונות: "Seats are super narrow, wifi did not work, food was quite poor."
יתרונות: "Lots of food and drinks offered often and tasted pretty decent."
חסרונות: "I was given a baggage tag without any explanations on what that even means. It would have helped knowing I should keep it safe in case my luggage is misplaced or lost by Etihad- which is was! The seats are not that comfortable and I needed to stand a lot. Bathroom kept running out of soap and needed to wait long for staff to replace. Entertainment system was hard to use due to the person in front of me leaning their chair back the whole time so the screen was in my face."
יתרונות: "Good movies"
חסרונות: "Horrible food and beverage service as mentioned above"
יתרונות: "Efficient and friendly crew, on time"
חסרונות: "Boarding announcements can be improved so that it's clear which group of passengers can board. Seats are too narrow even for average sized individuals."
יתרונות: "Perfect from start to finish. A beautiful experience."
חסרונות: "Nothing-everything was amazing on this flight. We boarded a little late, but made up the time during transit. Ground staff in Perth airport was excellent."
יתרונות: "What is there not to like? Service, comfort, on-time performance, food, entertainment"
יתרונות: "Nothing...at check-in I was made to pay for 10 kgs for having 1 kg over weight"
חסרונות: "Everything...crew from JFK to Abu Dhabi was fussy and overall very rude...didn't even serve food properly"
יתרונות: "The entertainment was amazing... Updated movies and all."
חסרונות: "The food was not Even 2 star... It was so bad tasting... Portions were for toddlers not for grow adults... And my stomachache won't go away since I ate on the flight from Abu Dhabi to NYC..."
יתרונות: "The food was delicious (there was lamb at multiple meals) and the flight attendants had everyone close the windows so as to help with the jet lag."
חסרונות: "I had a lot of issues with Etihad this trip. First, they changed our return date no less than 3 different times, one of them by more than 2 days. Then, they wouldn't allow us to pick up our checked luggage for our layover in Abu Dhabi because it was under 24 hours long. Unfortunately, while we made our connecting flight the next day, our luggage did not. We ended up spending 3 days without luggage, and ultimately went to the airport ourselves in order to make our tour."
יתרונות: "clean toilets"
חסרונות: "breakfast food was more oriented toward near east taste than western tastes. Very bumpy ride,the pilots should have tried to go around turbulence or reduce speed,etc."
יתרונות: "crew was helpful!"
חסרונות: "Etihad has limited in flight movies compared to emirates"
יתרונות: "For the price, its good, Entertainment system is really good, also its` good for the quick flight.Flight is always On time!"
חסרונות: "Staff is not super welcoming, looks like they are forced to serve the economy class, you get what you pay for, Also its super crowded."
חסרונות: "They didnt provide me Accomodation with the fact that I had more than 12 hours transit"
חסרונות: "- aircraft was small - food plan for vegetarian limited and no fish option - no aerobridge in abu dhabi"
יתרונות: "Good entertainment options although the screen/controller seem outdated and unresponsive. I would suggest not shutting off the entertainment while on the ground or too early (shut off an hour before landing)"
חסרונות: "My biggest complaint would be that we waited on the plane for over an hour and a half in Mumbai for late passengers. This caused a ripple effect which made us miss our arrival spot and have to wait an additional 30 min on the plane once we landed. You should never make 400+ people sit on an airplane for 2 additional hours (for a 3 hour flight) because a few passengers did not plan well and were late. That logic was insane to me and incredibly frustrating. That is my only complaint that would actually make me think twice about flying Etihad again. The crew seemed annoyed anytime I'd ask for water. A more western food option would be nice rather than just 3 options of rice and curries. Also the food timing did not line up well (eating fish at 9am)."
יתרונות: "A380 planes. What is not to like. Wide economy seats. A little glitchy entertainment system but over all comfortable flight."
חסרונות: "Horrible and disorganized service crew. Went without food for 2 of three service seasons as they forgot a whole section to service. Had to repeatedly ask and in one case finally got something to eat 40 mins later. Poor sequence of beverage and food service."
חסרונות: "I was assigned a middle seat next to a obese person. It was very unpleasant 13 hours, and the airlines could have moved one of us."
חסרונות: "Last two flights with Virgin Australia (not Etihad) were very late. Va decided to cancel my booking on my international connection even though I could make it. VA DID ALL THEY COUKD TO MAKE SURE I MISSED MY CONNECTION."
יתרונות: "The comfort and elegance of the plane and seats. The genuinely kind nature and attentiveness of the staff from ticketing to flight crew to landing."
חסרונות: "Some of the crew was unfriendly and rude, this was a 15 hour flight and it was pretty miserable. There were not enough movies to keep us entertained for the whole flight, and this was one of 3 flights I took on this airline."
יתרונות: "Best On time/schedule ahead arrival/boarding service."
חסרונות: "Seating arrangement need to improve on 4 seats rows."
חסרונות: "Etihad would not put me on an early flight despite having free seats on the plane. As a result of which I had a 7.5hour layover in Abu Dhabi. If they had moved me to the earlier flight, it would have left a lasting impression on me. I am looking to join a new loyalty program (from Lufthansa) and this gesture could have gone a long way."
חסרונות: "The seat did not reclined. My wife was pregnant 6 months with twins and needed to recline the seat. I think I would reconsider booking with Etihad in the future."
יתרונות: "Good selection"
חסרונות: "* Server was down for first half of the flight * Recommend turning on entertainment system as soon as cabin is boarded"
יתרונות: "I did receive my bag, even I reserve business class."
חסרונות: "I did receive my bag, even I reserve business class."
חסרונות: "No person travelling from New York received their luggage in New Delhi. After a frustrating wait in Abu Dhabi terminus for 24 hours to be subjected to another wait & search for luggage & eventually fill the displaced luggage forms was quite an ordeal. The only silver lining was that the luggage was eventually sent home after 72 hours. NEVER EVER RECOMMEND ETIHAD FOR TRAVELLING"
יתרונות: "I have flown around the world on almost every major airline and Etihad is the best by far."
חסרונות: "I wanted to check in my bags early but wasted time and money because I was not able to check in my bags until 4 hours before the flight."
חסרונות: "in the middle row the seats and leg rest and not aligned so I ended up with a seat with poor leg room. my companion had twice as much leg room for same seat."