שירות מאוד טוב מטוסים חדישים נקיים מרווחים
I've flown quite a bit over the last 15 years. One of the things that is getting out of hand is the way planes are boarded. Something has to change with everyone standing around the gate waiting for their group to be called to board. Not only that, but I see people who are not in a specific group attempt to get on the plane when it's not their turn and get on anyway. I think the plane needs to be boarded from the back of the plane to the front AND some of these bags people are taking don't fit and it takes up valuable overhead space. What I love about Delta is their crew is very professional and nice in which to work. What I found upsetting about this flight is I used some of the Skymiles to purchase ComfortPlus seats. ComfortPlus was called, we got on the plane and found we were not in ComfortPlus. Very upsetting when you're looking for that extra few inches of leg room.
Flight was overbooked and we didn’t leave on time.
יתרונות: "Clean, comfortable, empty middle seats. Good movie selection."
חסרונות: "Snacks lacked variety and nutritional value."
יתרונות: "Crew was super helpful and very accomodating"
חסרונות: "Can’t think of anything. A few times I’ve flown Delta, the service has improved. Having helpful staff on board is very important . Years ago it was very unpleasant to fly Delta because of rude flight attendants especially on us domestic flights. Hopefully that has all changed. Especially the older crew. If they can’t stand doing better customer service they need to retire . Happy to fly Delta and will let people know."
חסרונות: "Crew was unfriendly and flight was 2hrs delayed"
יתרונות: "Crew was great"
חסרונות: "Lots of screaming children. Not much to do about that..."
יתרונות: "Great people working the flight"
חסרונות: "Seating arrangements"
יתרונות: "We were in coach and the crew made us feel like it was business class!"
יתרונות: "Boarded in good time, friendly crew, flight was comfortable, entertainment was good - and most importantly, landed on time!"
יתרונות: "Quick boarding and great with accommodating my request for a window seat."
חסרונות: "Offer in flight entertainment."
חסרונות: "Delayed flight"
יתרונות: "great crew!"
חסרונות: "luggage. what a nightmare. I waited 30min for my luggage (after a delayed flight) only to be told by a fellow PASSENGER that some of our luggage was directed to a FRONTIER CAROUSEL. I then had to wait by that carousel till I found it. so much for "bags in 20min guaranteed""
יתרונות: "My flight was missed due to immigration taking almost 3 hours to get through the line. Delta went out of their way to make sure that I was able to get to my destination on a later flight as comfortable as possible."
חסרונות: "Maybe not traveling through Atlanta if there is immigration clearance involved. I was really slow."
חסרונות: "Crew wasn’t approachable"
יתרונות: "The Updated Delta Airline A320 Airbus Inside & Out"
יתרונות: "On time, good flight"
חסרונות: "No power on outlets at waiting room airport, charge 2 dollars for earplugs"
יתרונות: "Excellent flight crew, flight had decent leg room. Loved the inflight entertainment. Clean plane, boarding was easy."
יתרונות: "Delta Flights are always enjoyable and the staff is always treats you with courtesy"
חסרונות: "The only thing I don't understand is how the planes are loaded. and this is only a comment and I know you and others carriers have there way of doing things. I just don't understand why you load the first section of the plane first and the back of the plane last, It looks like you would want to load the back and come forward so everyone is not getting hit and stood over while everyone is loading."
יתרונות: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
חסרונות: "No videos or entertainment."
יתרונות: "comfortable seats enough overhead bin space."
יתרונות: "Made the best of a overcrowded messy airport"
יתרונות: "Big bathrooms, friendly staff, free eyemaks"
יתרונות: "Great and friendly flight crew."
חסרונות: "Left a bit late."
יתרונות: "Quick flight, great landing and takeoff."
חסרונות: "Everything was great today."
יתרונות: "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"
יתרונות: "Not sure who thought every passenger is 5'6 but for the rest of us, the seat pitch is ridiculously close. Like knees to the seat in front close. I'm 5'10 and I was very uncomfortable the entire flight."
חסרונות: "See above"
יתרונות: "Ind-atl flight was absolutely amazing i couldn’t find really anything wrong with the flight besides spacing for seats"
חסרונות: "Spacing with seats"
יתרונות: "Crew was very helpful."
חסרונות: "Food was terrible and check in can be more organized."
חסרונות: "Landing was frightening."
חסרונות: "Flight was late by almost 2 hours!!!"
חסרונות: "Horrible wait if nearly 30 minutes after landing"
חסרונות: "Due to weather patterns, we sat on the runway for 3 hours waiting to take off. There was approx. 50+ planes ahead of us. I know this because I was sitting next to an off-duty pilot on his way home. About 2 hours in, there was 30 planes left to take off, and then us. They air traffic control people were only letting off one plane per minute which is what was holding us. THEN after the 3 hours on the runway, our crew timed out and the brought us back to gate saying we were not taking off. At the gate, they informed us the flight was not 'cancelled' but 'delayed' to the following morning. I/m not sure how a 16 hour difference is considered 'delayed', but I digress. All Delta reps had NO idea the time of the new flight the following morning and told us all to just 'keep checking the app'. Now, fortunately for me I live in Brooklyn and could just go home. But what about everyone who was at LGA as a layover? I heard from multiple passengers they had to spend the night in a hotel, that Delta did not pay for. We finally got notice the new flight was scheduled for 9:30AM, which they AGAIN delayed until 11:30AM. Many people did not get the second change, and were already at LGA for the 9:30AM flight. To say Delta's handling of this was poor is an understatement. We knew when we got on that plane the crew was going to time out. Again, I was sitting next to an off-duty pilot who told me to 'get comfy, we're gonna be here awhile' the minute I sat down. Delta should have given us a fresh crew, or had a backup one prepared. I understand the weather is out of there control, and I understand you can't have a tired crew piloting an airplane, but there are other ways to have us take off remotely on schedule."
יתרונות: "Comfortable seats and incredible kind staff"
חסרונות: "No food, drinks, or entertainment. But it was an extremely short flight."
חסרונות: "Delta doesn't manage their flight schedules and personnel with backup or standby crew in order to assist whenever there are delays across domestic flights. The plane was late to arrive at the gate and we were also told that while the pilot was ready to take off, we couldn't leave because we were waiting for a flight attendant to land from Pittsburgh (we were in La Guardia airport in NYC). delta would rather I convenience the flyer instead of hiring more personnel or figuring out standby or backup plans for delayed flights."
יתרונות: "friendly courteous staff"
חסרונות: "didn't have the tapas box, or the crave box or any food box for sale...the flight attendant did give me extra cookies and pretzels"
יתרונות: "The flight attendant. Lovely and professional."
חסרונות: "No food, no entertainment."
חסרונות: "Most everything was excellent, however my 2 year old daughter's in seat entertainment screen wasn't working. It was a full flight and there was no option to change seats. I brought it to the flight attendants attention however she wasn't able to reset it. A 7-hour flight from NY to Zurich travelling with small children without the movies was not as pleasant as it could have been."
יתרונות: "Got Home !"
חסרונות: "Waited one hour sitting on board the aircraft for it to be fueled!! That's not what you want to do when you have to get home! The aircraft should be ready! And already fueled!"
יתרונות: "Seats were reasonably comfortable."
חסרונות: "Boarding process was ok (they bused us over to the plane and then had us walking out halfway to the plane's stairs before frantically sending us back on the bus because the plane wasn't cleaned yet). Not a big deal but we were traveling with a 10 month old so miscommunications like that cause a larger inconvenience than usual. The real downer on the flight was when we needed hot water quickly to warm our infant's bottle. The stewardess had begun beverage service and was about 8 rows away from us. My wife hit the call button, expecting the stewardness to come over somewhat quickly. Instead, she just continued beverage service and got to us about 15 mins later. By that point it was too late and the baby was wailing from hunger. When we asked why, knowing that we had a small child, the stewardness didn't just push the cart forward and attend to us more quickly, she said she didn't want to do that. No apology, not even a sense of remorse. At the end of the day, a customer's experience will always be tainted by poor service and that is what we received on our flight."
יתרונות: "Helpful staff. Never felt rushed if I had a question. The special meal (VLML) was excellent. Tasty, filling and nutritious Plenty of foot room in economy."
חסרונות: "The flight was cancelled after waiting in the airport all day! I missed my conference on Thursday and Friday morning because I had to rent a car and drive! They did not seem concerned at all sbout money that was lost such as hotel, tickets for conferences and gas. All was said is the weather was bad snd we will get you out soon as we can."
חסרונות: "Reservation. Checkin. Seating. Flight."
יתרונות: "GRU to ATL to LEX - all was fine. The plane from GRU to ATL was one of the nicer jets I have ridden in. The ratings above reflect my overall trip of going to Sao Paulo and returning to Lexington, even though the first part had to be re-booked on United."
חסרונות: "LEX to ATL to GRU did NOT happen because the LEX flights were delayed to the point of missing the ATL connection. While Delta re-booked me on United, my flight arrived 3 hours later than scheduled (so transportation plans had to change), my bag did not successfully move from the Delta flight to the United flight (and was thus delayed in getting to GRU) AND once the bag was received, 4 shirts had been stolen. While a delay/theft claim has been filed with United, this could all have been avoided if the Delta flights had been on time."
יתרונות: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
חסרונות: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
יתרונות: "Flight crew were excellent and very helpful with my kids."
חסרונות: "When I arrived at my destination, my bags did not make it with me. When I called in the morning, they said they would not be out for delivery until 11:30 am and had a 6 hour delivery window. I told them to hold the bags and I would pick them up myself."
חסרונות: "Drops coming down from the Air condition system"
יתרונות: "Half empty plane"
חסרונות: "Food n movies"
חסרונות: "Another snack midflight."
יתרונות: "Crew was great"
חסרונות: "Didn't have the vegetarian meal I ordered"
יתרונות: "Really friendly crew"
חסרונות: "No entertainment, worst food I've ever had at an airline"
חסרונות: "My sun glasses were stolen out of my luggage !!"
חסרונות: "the seats and service as a whole"
חסרונות: "I missed the flight to Manchester due to delay in the flight to Munich"
יתרונות: "Friendly staff.. Good food and as we had emergency exit seats there was plenty of leg room. Unfortunately no entertainment was offered on this flight."
חסרונות: "No entertainment. Plane was cold."
חסרונות: "i ordered 1 kosher meal and the flight attendant said they gave out all special meals and ours was not on the list"
חסרונות: "I couldn’t eat the food"
יתרונות: "On time, easy boarding, nice crew"
חסרונות: "Seats were hard as rocks, I was squirming within the first hour. No entertainment."
יתרונות: "The service. Smooth flight."
יתרונות: "Great crew. Ontime. Great online check in process."
חסרונות: "When we got off the plane in Frankfurt, they put us in shuttle buses to take us to the terminal. My wife and I got separated and were on different buses. The two buses took us to different terminals, despite airport staff assuring us that there was only one drop-off point for the shuttles. If there was a sign saying which terminal the shuttle was going to, it was not clear."
חסרונות: "Cramped seating :-0"
יתרונות: "Great pilots and crew."
חסרונות: "Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded."
יתרונות: "crew is nice"
חסרונות: "breakfast was pretty lame !"
חסרונות: "Where is my bag"
יתרונות: "Very good care ofrom the staf Not cold"
חסרונות: "The breakfest was terible. Not tacty a t all. No entertainment. We took 2 difernt meals and both bad"
חסרונות: "Terrible boarding. Finally we were almost 1 hour delay in departure"
חסרונות: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
יתרונות: "the seat was cool, txting home while flying was nice. charging phone is always great"
חסרונות: "seat was tough, food was not fabulous..."
יתרונות: "Accurate. Friendly."
חסרונות: "My suitcase weal broke during the flight!!"
יתרונות: "The crew was very helpful, attentive, and friendly."
חסרונות: "The vegetarian (Lacto-Ovo) meal options were terrible, and the seats were fine, but not amazing."
יתרונות: "A lot of drinks"
חסרונות: "One hour in late"
חסרונות: "2 hours delay. Bad food"
חסרונות: "The flight was cancelled , for tecnical reason, we got very late flight instead- 12 hours delayed. We didn't get compensated for tall the in convenience"
יתרונות: "Nice crew"
חסרונות: "Delay for 45 minutes; unfortunately, it's becoming a trend at Lufthansa"
יתרונות: "The food (breakfast) was great. The plane was clean. The whole operation was very orderly."
יתרונות: "The flight crew was amazing.I recommend this service to anyone who's traveling"
יתרונות: "Friendly. And efficirnt crew"
חסרונות: "I didn't got the seats i asked for in the check in."
חסרונות: "Little food"
חסרונות: "Many of us were on board half an hour before the scheduled departure. However, they continued to board until at least half an hour past our scheduled departure, family by family. I don't believe such an early morning flight, which should be the origination flight, should be held/delayed so long...it made my connection in Frankfurt very tight and others missed theirs altogether."
חסרונות: "The flight was delayed 1.5 hrs and then completely canceled. They never gave us a reason as to why it as canceled and when they canceled it, they directed the entire group of the people on the plane to 4 different gates before getting a gate agent to tell us that we had to leave the gate and go back to the ticket counter and start over again. The security in Israel is very intense, so this was a big hassle. Then they only had 3-4 gate agents to rebook all 300+ people on the flight so we waited in like for 3 hours."
יתרונות: "Traveling in early February, the plane was relatively empty. Crew was very nice."
חסרונות: "No entertainment on flight! Smallish plane."
יתרונות: "This was still a Lufthansa flight. Meaning there was a lot of leg room, the food was nice and the staff was great."
חסרונות: "The only thing i did not like is that for such a long flight (5 hours), also being an international flight, i was expecting an entertainment center, but there was none."
יתרונות: "Service & food were good in business class."
חסרונות: "The business class seats were identical to coach, with no leg room."
יתרונות: "I was rescheduled on another flight improperly"
חסרונות: "Flight did not take off staff was rude unhelpful I won't use them again"
חסרונות: "The seats were too hard. I have never felt that way on any other flights."
יתרונות: "Everything about the service staff the plane amazing"
יתרונות: "Crew service"
חסרונות: "No entertainment on board"
חסרונות: "seats are way too close to each other."
חסרונות: "I didn't like that I bought a bottle of perfume and they let me take it from Israel to Germany without a problem, and as soon as I got to Germany they trashed it saying that it should've been in a sealed bag, so 80$ went to trash or God knows where,,"
חסרונות: "It was late, we had connection to Berlin and we were in a hurry And forgot things on the plain. They didn't make arrangements to help us be on time for our connection. We had to run. My name is Dan Chevion. Can we get back the items we forgot on the plain?"
יתרונות: "good seats."
חסרונות: "crowded smelly gate, horrible seats, overcrowded bus out to the plane, which was late. to be fair, this is probably not Lufthansa's fault, unless their arrangement with Tel-Aviv airport always results in these awful gate assignments. we then stood outside on the tarmac on those external roll-up stairways. for a good 15 minutes. waiting to get inside the plane. Full sun exposure in the middle of summer. no sign of the crew. WHY."
חסרונות: "Not enough leg room in Economy. God reason to fly other airline"
חסרונות: "They allow you to pull out your own laptop and access their wifi and entertainment content but provide no outlets to charge your device to do so"
חסרונות: "No entertainment"
Overbooked flight of airBaltic, tow hours of delay
Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
חסרונות: "Friendlier crews"
יתרונות: "Boarding was efficient and the crew were nice."
חסרונות: "the seating is horrible. it was the tightest seating I've ever experienced."
חסרונות: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
יתרונות: "Decent price for economy comfort seat, 4A."
חסרונות: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
יתרונות: "The crew was professional & friendly"
חסרונות: "Food was terrible honestly, entertainment system didn't work on 1st flight."
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
יתרונות: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
חסרונות: "Not being to help on the ground in Copenhagen with delta issues"
חסרונות: "Crew members in Amsterdam were very rude and disrespectful"
יתרונות: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
חסרונות: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
יתרונות: "Great crew, comfortable seating with enough leg room."
חסרונות: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
יתרונות: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
חסרונות: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
יתרונות: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
חסרונות: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
יתרונות: "My seat"
חסרונות: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
חסרונות: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
חסרונות: "Inflight was better than I expected. But needs upgrading air crafts."
יתרונות: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
יתרונות: "The crew were amazing and the flight was very smooth."
חסרונות: "Keep up the good work"
יתרונות: "The service"
חסרונות: "The food."
יתרונות: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
חסרונות: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
חסרונות: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
יתרונות: "Crew was very friendly. Nice that wine was served without charge."
חסרונות: "Announcements from the cockpit were hard to hear. Food has been better in past."
יתרונות: "Friendly staff"
חסרונות: "Leg room"
יתרונות: "Snooth and efficiënt with a KLM service"
חסרונות: "No entertainment"
יתרונות: "Professional crew. Good boarding."
חסרונות: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
חסרונות: "infotainment was down. Lost my luggage the flight was delayed"
חסרונות: "Food and one bathroom out of service makes an awful flight"
יתרונות: "Excellent very good"
חסרונות: "Everting so good ex"
יתרונות: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
יתרונות: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
חסרונות: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
חסרונות: "Service from airline host Poorly maintained plane Bad food Old entertainment"
יתרונות: "Good multi media access and content"
חסרונות: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
יתרונות: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
יתרונות: "I was upgraded to Buisness so, no complaints"
חסרונות: "No Marlboro light cigarettes on the duty free shopping cart"
יתרונות: "They were awesome."
יתרונות: "Flight was efficient enough and staff were friendly."
חסרונות: "It was delayed quite a bit and more on-time updates would have been appeciated."
חסרונות: "Klm flight has very congested seating Getting information about eticket was pain"
יתרונות: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
חסרונות: "Nothing to improve"
יתרונות: "Free wee cake."
חסרונות: "Nothing in particular."
יתרונות: "Service was good"
Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
יתרונות: "The crew was astounding"
חסרונות: "Short and sweet"
חסרונות: "Delay in take off 45 min!!!!"
חסרונות: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
יתרונות: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."
יתרונות: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
חסרונות: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
יתרונות: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
חסרונות: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
חסרונות: "Entertainment worked sporadically"
יתרונות: "Had decent room space seats comfortable"
חסרונות: "My luggage could have arrived for a start"
יתרונות: "Average crew. Average seat."
חסרונות: "They could have controlled screening babies better. They just let them scream....."
יתרונות: "The cue lines per zone are a brilliant idea!"
חסרונות: "An explanation to passengers as to why there was a backup between the gate and the plane."
יתרונות: "Good food and crew"
חסרונות: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
יתרונות: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
יתרונות: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
יתרונות: "FA kept bumping into my seat waking me up"
חסרונות: "Return the 777 to 9 across"
יתרונות: "Crew was friendly and attentive but hard to understand"
חסרונות: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
יתרונות: "The crew was very careful"
יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
יתרונות: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
חסרונות: "The seat padding is rather thin."
יתרונות: "Cheap ticket"
חסרונות: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."
יתרונות: "Timely and smooth teansit."
חסרונות: "Food has a way to go to be appetising."
יתרונות: "My seat"
חסרונות: "Flight was delayed by 1h30min, so we arrived very late"
יתרונות: "Nice staff, very professional and helpful."
יתרונות: "Food was Fantastic, Air France the Best on Air."
חסרונות: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"
חסרונות: "They were unfreindly and rude."
חסרונות: "The flight was late, real late."
יתרונות: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."
יתרונות: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
חסרונות: "Only 1 bathroom (toilet) for all of first class"
יתרונות: "Nothing particular"
חסרונות: "Nothing particular"
יתרונות: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
חסרונות: "Like all airlines , the seats could use a few more inches of space, even two would be nice."
יתרונות: "Friendly staff"
חסרונות: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"
יתרונות: "Flight was only 50% full. Room to spread out."
חסרונות: "Leg room cramp. Flight arrived late as a result missed connection home."
יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."
יתרונות: "Short, lots of leg space"
חסרונות: "the food is terrible."
יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"
חסרונות: "Meal choice missing kosher non-gluten combination."
יתרונות: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
חסרונות: "There is nothing I did not like."
יתרונות: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."
יתרונות: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
חסרונות: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
יתרונות: "Friendly crew; comfort; punctuation. Fast boarding"
חסרונות: "Simple food - very small amounts. No entertainment."
יתרונות: "Entertainment center is brand new and Cleanliness Crew was ok And yeah there's wine (that way you can get plastered and ignore the uncomfortable seats)"
חסרונות: "Checking in was ridiculous. They're charging for literally EVERYTHING now. On economy class you have many options: - Normal (free!) "ergonomic" seats: uncomfortable, narrow, really close to the one in front of you. - Normal (exit row): just give up. There's like 6 of these and they're taken immediately. - Normal (middle of the plane): are you kidding me? These are NORMAL seats and you charge an extra €30? - Normal (2 seats per row!): what a bargain. Same crappy seats, but two people instead of three! This is really worth my money. - Upgrade to business! Why are you so poor! AF food went from being the best in international flights to disgusting microwave food (especially vegetarian)."
יתרונות: "Crew was very nice and helpful"
חסרונות: "Old airplane with very low amenities. Plane still had ashtrays"
חסרונות: "Windows locked dark for whole flight in the DAYTIME going over spectacular scenery in Norway and Greenland. No eye shades given out. Totally depressing. Food very mediocre with nothing Arabic in spite of great Arab food."
חסרונות: "Let passengers look out the window in the daytime. Going over Norway and Greenland with fantastic scenery and windows are blacked out whole trip. I paid to select a window seat. Totally depressing to be in the dark all day. Windows black even when lunch served. Tasteless Western food. Would have liked something Arab. (I’m a white American)"
יתרונות: "The crew was nice and courteous. The flight went smoothly. The bathrooms were easily accessible."
חסרונות: "They barely offered water on the 11-12 hour flights. The crew was not around other than to hand out meals during the first and last few hours."
יתרונות: "Crew attentive, flight left and arrived on time"
חסרונות: "More movie and TV show options. Also foot rest would have been nice."
חסרונות: "Didn't think of something because the flight was awesome."
חסרונות: "Every flight we were on was oversold."
יתרונות: "The seat was comfortable, lots of leg room in the bulkhead area. I was able to sleep in spite of daytime travel because the crew kept the cabin low-lit. There were snacks and drinks available in the galley throughout the long flight."
חסרונות: "The flight attendants were not very friendly, just “did the job”. The overhead lighting was focused on passengers’ heads, not on the lap area/tray table area where it’s needed. The bathrooms weren’t maintained during the flight—out of toilet paper, poop & urine on the seats, overflowing trash bins."
חסרונות: "I hd a very large person seating next to me. He should have been made to buy 2 seats. Very uncomfortable for such a long flight."
יתרונות: "Quick boarding and on time departure and arrival."
יתרונות: "flight was fairly empty, so very comfortable seating as nearby seats were not occupied."
חסרונות: "everything was fine -- now the departure and connection to another flight was NOT NEARLY AS SMOOTH !!"
יתרונות: "The flight was one time for departure and arrival"
יתרונות: "nothing. there is no responsibility from voyama towards clients services"
חסרונות: "every thing"
יתרונות: "Crew exceptionally nice"
חסרונות: "Can’t turn off the screen"
יתרונות: "The flight the plane the staff on plane the food the entertainment"
חסרונות: "waiting lines to get into the gates and passport checks for departure. it was too long and mis-leading since the machines were not working eventually had to go to a manual check (not machine) and almost missed the flight. It's bad management of the Ben Gurion Airport."
חסרונות: "On counter, some workers were not nice"
יתרונות: "Had a great seat"
חסרונות: "They didn’t offer basic beverages"
חסרונות: "It is time to change the food! the food is so bad . I get the filling that they don't care' just like that!"
חסרונות: "The women's crew is always unfriendly especially when they know that you are Jordanian, and the food is small"
יתרונות: "Quick, simple flight arriving 7 minutes early."
חסרונות: "About 12-15 minutes late boarding with no explanation or announcement. Food & entertainment should NOT be rated on such a short flight."
חסרונות: "Bad service bad attitude"
יתרונות: "The seat room, friendly staff"
חסרונות: "3 hour delay... not Jordanians fault (fog)"
יתרונות: "No thing"
חסרונות: "The staff"
יתרונות: "Very enjoyable trip and crew was very polite."
חסרונות: "I actually didn't fly QR. My RJ light from TLV to AMM was delayed by approx 2 hours. I asked to be taken off the flight in order to fly the day after from TLV to LCA and take QR. However the RJ gate agents explained that there are over 40 people on the flight that need to take the QR from AMM and that the ties between RJ and QR are very strong and the QR flight will wait the necessary 15 minutes. However, as we landed in AMM we saw the QR aircraft push back 5 minutes earlier than the scheduled departure. We got stuck in AMM and the RJ people were nice but totally inefficient and claimed that they were limited by their corporate procedures. I asked to be put on an Etihad flight that was scheduled to leave 2 hours later and that would put me at the end of the day in MAA (my destination) around 2.5 hours later which was acceptable in my eyes. The transfer desk agent said he is going to arrange it, disappeared for 45 minutes and then came and told me this is already too late for Etihad (it was not) and anyway they cannot let me take Etihad since they are not a part of "One World". I argued a bit and he said ok went to teh back office and disappeared for another 20 minutes. at that point he came and told me that all is taken care of and here is my new flight and proceeded to show me an itinerary which took me through BKK to MAA but the AMM-BKK flight will leave only at 0130 at night (this was around 1430) and get to BKK in the afternoon tomorrow. Then I will have to wait in the airport another 8-9 hours to fly to MAA. hence 2 nights without sleep staying at airports. BTW, I was the only Business/first passenger but this did not confer on me any special treatment. I refused to take this route and at the end asked them only to get me back to TLV and there I will change the whole route and go tomorrow on QR from LCA. I had to wait at AMM airport until 2100 and only now - 2300 - reached home which I left at 0600 this morning. BTW, i don't think that they restored my ticket to its original form (which was a full QR ticket covering also the RJ and Pegasus flights. but I was too tired to argue. I will postpone my trip by one more day and change the route to avoid another debacle like this one. Also, I chatted with the QR people in Amman, and ithey claim that they were not told that the RJ from TLV had 40 passengers connecting through them. This is the absolute opposite of what the RJ people claimed. Last, all his is without even mentioning the issues this delay caused since I have people who came specifically for this, waiting for me in MAA and God only knows when I will manage to get there and whether or not they will wait for me. Guys, you have to do something about this. I am quite a regular flyer and this is the worst experience I had."
יתרונות: "Fast check in, Comfort seats"
חסרונות: "After we landed, me and my wife had to wait for 2 hours to get our luggage. Once we arrived home and started unpacking, we realized that the one of the suitecases must have been opened, as we found one piece of a pair of shoes that does not belong to us, one of the plastic bags in our suitecase was torn, my wife’s makeup was thrown apart in the suitcase and 3 of our perfume bottles were missing. I’m not sure if they were stolen or were misplaced during the most incompetent and disrespectful suitcase search ever. We were really disappointed and felt violated."
יתרונות: "Non stop flight"
חסרונות: "Poor service. Rude and unprofessional staff. Not enough food or beverage service."
יתרונות: "Left on time. Probably overpriced for the length of the flight. Baggage was out promptly."
יתרונות: "The movie selection was good."
חסרונות: "They offered drinks/water ONCE in the entire 13 hour trip. I was desperate for water about 6 hours in. I did purchase a bottle of water after I was through security at the Amman airport, but when I went to my gate, I couldnt take the water to the actual waiting area!"
יתרונות: "We left early and arrived early. Seats were more spacious than I expected for economy class. It was a short flight so there was no food service, just orange juice."
חסרונות: "When My luggage was searched at the gate of armman before fly back to Chicago, my camera was taken away by security person, he never returned to me. I only found out when I got home."
חסרונות: "I'll was good"
יתרונות: "It’s a 25 minute flight. It’s all good. :)"
חסרונות: "I pre ordered a kosher meal. It was said to me that someone miscalculated and there were not enough kosher meals. I was left hungry and starved on such a long flight."
יתרונות: "Very short, only a half hour flight"
חסרונות: "nothing not to like"
יתרונות: "Staff and service was exelent"
יתרונות: "Food and crew were great."
חסרונות: "Security was slow and repetitive. Additional screenings at multiple extra places. One guy checking ID for long lines. Seats were not as comfortable as some. People were rude on ground side. Not helpful. Entertainment was limited but ok. Ext"
חסרונות: "Extensive security. Warm plane. No charging outlets."
יתרונות: "The Dreamliner is the best plane I’ve ever boarded, it was used for this short flight."
חסרונות: "Could not check in online, had to get the boarding pass at the airport."
יתרונות: "I don't like anything about Royal Jordanian crew , management totaly an honest and corrupt people"
יתרונות: "Modern aircraft"
חסרונות: "Food is terrible Service is marginal They serve a mediocre meal right after takeoff then you don't see them again until right before landing with a dry snack"
יתרונות: "Good service, leaving on time"
יתרונות: "Loved all of the kind smiling faces on all of the flight attendants"
יתרונות: "More food please"
חסרונות: "Second time they have split our seats as we were traveling together with infant, one seat in the front and one seat on the rear. This wasn't a full flight and half of the aircraft seats were empty."