Everything was great except the hour delay.
שירות מאוד טוב מטוסים חדישים נקיים מרווחים
Wifi extremely slow. Not worth the money.
Had a great experience. Very friendly staff
On time, cordial service,
יתרונות: "Friendly crew Flight left on time Refreshments were alright Thankful for the free WiFi"
חסרונות: "Seats were small Hardly any space below seat to store hand luggage Aisle was tight"
יתרונות: "Crew was great and seats were totally perfect and comfortable"
חסרונות: "Nothing could have been better, except steak and lobster 🦞😃 Thank you very much for your ability to make customers welcome and comfortable."
חסרונות: "Internet and plane was small and old"
חסרונות: "Extremely frustrated. Upon booking my ticket, I was told it wouldn’t be a full flight. At no point did u receive any information alerting me that it was going to be a full flight. I was extremely uncomfortable due to COVID."
חסרונות: "Seats are tiny"
יתרונות: "We were in coach and the crew made us feel like it was business class!"
יתרונות: "Almost as soon as we finished taking off, we were landing. A one-hour trip doesn't let you really love or hate anything."
יתרונות: "Crew was great, seats were comfy and the entertainment options were good."
חסרונות: "Flight was delayed but it happens."
יתרונות: "I love all the complementary stuff on flight"
חסרונות: "Better ear buds"
יתרונות: "Crew was very friendly and efficient. Flight was pretty smooth."
חסרונות: "On time departure would have been nice. 2.5 hours late."
חסרונות: "Crew was not very friendly or helpful. Not even a drink service on this flight. Atlanta is over crowded and always a problem. Couldn’t avoid it this time."
יתרונות: "Flight was short"
חסרונות: "My seat didn’t have a window. The woman who booked it told me there was limited recline, THERE WAS NO RECLINE, and she left out there is no window even though she asked me if I wanted window or isle and I chose window. I felt like I was in a closet. Landing was incredibly harsh."
יתרונות: "The flight crew was great. Very friendly and efficient and there were free snacks with the comfort + seating with Delta. It’s airplane seating so it is what it is but I was not uncomfortable."
חסרונות: "I’m not sure everything was really great."
יתרונות: "Our flight crew were great. Pilots were great too."
חסרונות: "I missed my connection due to weather in Minneapolis. Was diverted into Milwaukee, but nope we are diverted to Chicago, but wait no we go to Milwaukee. Deboard into a close gate area. Rest rooms were closed. Then once refueling is done get back on and make Minneapolis at 12:15 am. Connection missed"
יתרונות: "The male in the crew was fantastic!!! As always love the entertainment options."
חסרונות: "Uncomfortable. Stuffed between two large men."
יתרונות: "Ryan was great! Very nice and professional, would love to see him on a future flight."
יתרונות: "Crew was friendly"
חסרונות: "An hour and a half late, terrible communication about scheduling"
יתרונות: "The crew were kind and courteous. The seat was comfortable."
חסרונות: "Terrible landing"
יתרונות: "Wonderful service. Staff was attentive and helpful. Flight was great. I got to watch a couple movies and was able to retrieve my oversized luggage easily and even quickly. Thank you, Delta!"
חסרונות: "I’m not a seasoned traveler and packed some needed items for our home out-of-state in an oversized bag. That bag ended up costing me $200 extra at check-in. I could’ve Fed-ex’d for cheaper or put into two separate bags for cheaper. Then, my flight was delayed an hour."
חסרונות: "There was a LOT of turbulence and the landing was a rough one too. Plane was cramped with very little leg room and my seat back was broken."
חסרונות: "This is the second flight in a row in which Delta has either cancelled or rescheduled my flight at the last minute. Last time I was stranded in the Atlanta airport overnight waiting literally all night for them to return my luggage (which never came, and then was late even to my final destination). I will not be using Delta in the future."
חסרונות: "Delta allowed flights with empty seats going to the same destination to take off without trying to fill them w passengers who were delayed on other flights. Our flight was delayed more than three hours, and it’s a shame that some folks could have been accommodated on that flight but were not."
יתרונות: "flight attendants"
חסרונות: "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."
יתרונות: "Big bathrooms, friendly staff, free eyemaks"
חסרונות: "Your company has the worst customer service ever! You ruined our family vacation and just have horrible policies I can’t believe it! Will never purchase anything off your website again! You suck!"
יתרונות: "Service vey Good. Nice choices. Comfort seating very nice"
חסרונות: "WiFi awful. Useless."
יתרונות: "The LGA team did great in difficult situation"
חסרונות: "Sat on the plane on the tarmac for over an hour in the cold..."
חסרונות: "They lost my bag."
יתרונות: "Very efficient boarding; crew had the foresight to ask for travelers to gate-check their bags due to a full flight and that saved a lot of boarding time and hassle."
חסרונות: "The seats on this aircraft looked like that had a 2-2 configuration; it's now 3-2 making it pretty cramped in Coach."
חסרונות: "Landing was frightening."
יתרונות: "Compared to previous flight - this was so much better with upgrade to first class and extra space."
יתרונות: "quick trip, no problems"
יתרונות: "Good food and movies. Comfy seating with plenty of room."
יתרונות: "Delta has a pretty good entertainment system. Lots of movies to watch and the system works well."
חסרונות: "Seats are very tight and uncomfortable. The food was horrible. Tasted like a $1 frozen meal that was microwaved til mushy. It was chicken but I couldn't tell you more. And flight attendant helpfully described it as 'chicken'. Breakfast was a cold roll, a piece of cheese and some awful yogurt. This was the most unbearable 8.5 hours of my life."
יתרונות: "Everything about it was excellent, which is saying a lot for a guy who travels a lot."
חסרונות: "I realize that a flight attendant is there ultimately for safety reasons, but one of the three was particularly brusque in her interaction."
חסרונות: "sitting on the runway for over 3 hours without any water, snacks, or even video entertainment screens or outlets to charge phones"
יתרונות: "Comfy seats"
חסרונות: "No earphones available. I had forgotten mine but crew stated that none had been put on the flight. Lunch was served but no snacks later as is usual on an almost 4 hr flight. I always fly First Class for the extra room and perks of crew service. Crew spent most time in galley chatting. Not a bad flight by any means but I guess I have been spoiled by superior service on all of my other weekly Delta flights."
חסרונות: "Delta doesn't manage their flight schedules and personnel with backup or standby crew in order to assist whenever there are delays across domestic flights. The plane was late to arrive at the gate and we were also told that while the pilot was ready to take off, we couldn't leave because we were waiting for a flight attendant to land from Pittsburgh (we were in La Guardia airport in NYC). delta would rather I convenience the flyer instead of hiring more personnel or figuring out standby or backup plans for delayed flights."
יתרונות: "The flight attendant. Lovely and professional."
יתרונות: "The staff communicated what was going on"
חסרונות: "Our plane had mechanical problems and never left. I thought they would bring another plane in for us, but they never did. After 8 hours of waiting, we decided to cancel our trip and go home."
חסרונות: "Windows locked dark for whole flight in the DAYTIME going over spectacular scenery in Norway and Greenland. No eye shades given out. Totally depressing. Food very mediocre with nothing Arabic in spite of great Arab food."
חסרונות: "Let passengers look out the window in the daytime. Going over Norway and Greenland with fantastic scenery and windows are blacked out whole trip. I paid to select a window seat. Totally depressing to be in the dark all day. Windows black even when lunch served. Tasteless Western food. Would have liked something Arab. (I’m a white American)"
יתרונות: "The crew was nice and courteous. The flight went smoothly. The bathrooms were easily accessible."
חסרונות: "They barely offered water on the 11-12 hour flights. The crew was not around other than to hand out meals during the first and last few hours."
יתרונות: "Crew attentive, flight left and arrived on time"
חסרונות: "More movie and TV show options. Also foot rest would have been nice."
חסרונות: "Didn't think of something because the flight was awesome."
חסרונות: "I hd a very large person seating next to me. He should have been made to buy 2 seats. Very uncomfortable for such a long flight."
יתרונות: "Quick boarding and on time departure and arrival."
יתרונות: "flight was fairly empty, so very comfortable seating as nearby seats were not occupied."
חסרונות: "everything was fine -- now the departure and connection to another flight was NOT NEARLY AS SMOOTH !!"
יתרונות: "The flight was one time for departure and arrival"
יתרונות: "nothing. there is no responsibility from voyama towards clients services"
חסרונות: "every thing"
יתרונות: "Crew exceptionally nice"
חסרונות: "Can’t turn off the screen"
יתרונות: "The flight the plane the staff on plane the food the entertainment"
חסרונות: "waiting lines to get into the gates and passport checks for departure. it was too long and mis-leading since the machines were not working eventually had to go to a manual check (not machine) and almost missed the flight. It's bad management of the Ben Gurion Airport."
חסרונות: "On counter, some workers were not nice"
יתרונות: "Had a great seat"
חסרונות: "They didn’t offer basic beverages"
חסרונות: "It is time to change the food! the food is so bad . I get the filling that they don't care' just like that!"
יתרונות: "Quick, simple flight arriving 7 minutes early."
חסרונות: "About 12-15 minutes late boarding with no explanation or announcement. Food & entertainment should NOT be rated on such a short flight."
חסרונות: "Bad service bad attitude"
יתרונות: "The seat room, friendly staff"
חסרונות: "3 hour delay... not Jordanians fault (fog)"
יתרונות: "Bad airport service"
חסרונות: "Very bad staff"
יתרונות: "No thing"
חסרונות: "The staff"
חסרונות: "Every terminal seemed normal except for the one that has flight to NY. Although we already went through This terminal we were baggage check/metal detectors, then everyone questioned about why we traveled, bag was hand checked, and we got two body pat downs one after another. Felt really unnecessary. Worst part this terminal is in a glass box so if you leave to use the restroom or get coffee, you gotta go through the process again. A real headache. Movie selection on flight is limited and the seating needs more leg room. I think this airline has the least amount of leg room."
חסרונות: "I actually didn't fly QR. My RJ light from TLV to AMM was delayed by approx 2 hours. I asked to be taken off the flight in order to fly the day after from TLV to LCA and take QR. However the RJ gate agents explained that there are over 40 people on the flight that need to take the QR from AMM and that the ties between RJ and QR are very strong and the QR flight will wait the necessary 15 minutes. However, as we landed in AMM we saw the QR aircraft push back 5 minutes earlier than the scheduled departure. We got stuck in AMM and the RJ people were nice but totally inefficient and claimed that they were limited by their corporate procedures. I asked to be put on an Etihad flight that was scheduled to leave 2 hours later and that would put me at the end of the day in MAA (my destination) around 2.5 hours later which was acceptable in my eyes. The transfer desk agent said he is going to arrange it, disappeared for 45 minutes and then came and told me this is already too late for Etihad (it was not) and anyway they cannot let me take Etihad since they are not a part of "One World". I argued a bit and he said ok went to teh back office and disappeared for another 20 minutes. at that point he came and told me that all is taken care of and here is my new flight and proceeded to show me an itinerary which took me through BKK to MAA but the AMM-BKK flight will leave only at 0130 at night (this was around 1430) and get to BKK in the afternoon tomorrow. Then I will have to wait in the airport another 8-9 hours to fly to MAA. hence 2 nights without sleep staying at airports. BTW, I was the only Business/first passenger but this did not confer on me any special treatment. I refused to take this route and at the end asked them only to get me back to TLV and there I will change the whole route and go tomorrow on QR from LCA. I had to wait at AMM airport until 2100 and only now - 2300 - reached home which I left at 0600 this morning. BTW, i don't think that they restored my ticket to its original form (which was a full QR ticket covering also the RJ and Pegasus flights. but I was too tired to argue. I will postpone my trip by one more day and change the route to avoid another debacle like this one. Also, I chatted with the QR people in Amman, and ithey claim that they were not told that the RJ from TLV had 40 passengers connecting through them. This is the absolute opposite of what the RJ people claimed. Last, all his is without even mentioning the issues this delay caused since I have people who came specifically for this, waiting for me in MAA and God only knows when I will manage to get there and whether or not they will wait for me. Guys, you have to do something about this. I am quite a regular flyer and this is the worst experience I had."
חסרונות: "Our check in luggage was opened. And the expensive perfumes we bought were missing. Some perfumes were taken without the boxes. Empty boxes were left. and some were taken with the boxes. Atleast $500 worth of perfumes were stolen from us 5 passengers luggages."
יתרונות: "Fast check in, Comfort seats"
יתרונות: "Left on time. Probably overpriced for the length of the flight. Baggage was out promptly."
יתרונות: "We left early and arrived early. Seats were more spacious than I expected for economy class. It was a short flight so there was no food service, just orange juice."
חסרונות: "When My luggage was searched at the gate of armman before fly back to Chicago, my camera was taken away by security person, he never returned to me. I only found out when I got home."
חסרונות: "I'll was good"
יתרונות: "It’s a 25 minute flight. It’s all good. :)"
חסרונות: "I pre ordered a kosher meal. It was said to me that someone miscalculated and there were not enough kosher meals. I was left hungry and starved on such a long flight."
יתרונות: "Very short, only a half hour flight"
חסרונות: "nothing not to like"
יתרונות: "The entire experience was truly great! Crew is very professional, friendly, and accomodating! Very comfy plane, great food and a wide variety of entertainment!"
חסרונות: "Everything was great!"
חסרונות: "Extensive security. Warm plane. No charging outlets."
חסרונות: "No one showed up at the gate desk until about 30 minutes prior to scheduled take off take. By then there was a line of people needing confirmation or adjustments done. Not everyone could be serviced. Missed opportunity."
יתרונות: "l did not get any of 12 bags that I put in the airplane."
יתרונות: "The Dreamliner is the best plane I’ve ever boarded, it was used for this short flight."
חסרונות: "Could not check in online, had to get the boarding pass at the airport."
יתרונות: "Modern aircraft"
חסרונות: "Food is terrible Service is marginal They serve a mediocre meal right after takeoff then you don't see them again until right before landing with a dry snack"
יתרונות: "Good service, leaving on time"
יתרונות: "Loved all of the kind smiling faces on all of the flight attendants"
חסרונות: "The plane was severely outdated. Trays falling down all the time. Half the tv screens didn't work. The planes need a serious overhaul."
יתרונות: "Crew cabin warmly welcome us. Very polite."
חסרונות: "Friendly service. Very hospitable. Would definitely fly them again."
יתרונות: "Quick and easy boarding process, nice person at check-in counter"
חסרונות: "I used the restroom in the plane before takeoff and the it was absolutely filthy. It was clear it did not receive any attention between flights. I was sitting in the emergency exit row and, during takeoff, the plane made a horrible, howling/whining noise that I've never heard before. Everyone was looking around and fearful. I fly often and this was the kind of noise when you wonder "is this where it all ends?" Not sure if it was the engine just outside or the emergency exit not being fully sealed but it was the first time in a long time that I've been fearful on a plane."
חסרונות: "I was with my two children and asked the checking tickets employee to put us together because my children need me they are three and four years old but she didn't do so we got problems with other passenger but thanks for the crew they were been great and solved the problem"
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
Tha table was dirty. I had to ask a crew member to clean it up.
Late to board late to depart captain gave inaccurate information
חסרונות: "The crew was so rude"
חסרונות: "In flight entertainment wouldn't work despite following the instructions, so I gave up after about 45 minutes."
יתרונות: "Seats were comfortable and crew was nice."
חסרונות: "Need something more substantial for food in first class on a cross-country flight."
יתרונות: "Crew wuz gööd"
יתרונות: "Seat was comfortable"
חסרונות: "One attendant looked and acted,like she had just gotten up after a rough night. Never smiled, watched people put jackets and even a fast food bag in the overheads without ever saying a word."
יתרונות: "Quiet, evening flight."
חסרונות: "Departure was delayed 30 minutes due to customs inspection of the aircraft. Not American's fault."
יתרונות: "Not much. I did arrive to my destination with my bags!"
חסרונות: "My flight was delayed boarding and.leaving the runway! There was very choppy communication as from the airlines as things changed. I arrived and hour late from an already late flight! The attitude of the attendants was not the best either. They seemed to be tired and it showed in their service."
יתרונות: "The entertainment options"
חסרונות: "The flight was delayed because of another flight before ours and there was poor communication."
חסרונות: "No wifi, drinks came in the last 5 minutes flight was 1.5 hours late"
יתרונות: "Pleasant and attentive crew"
יתרונות: "Normal expectations were met"
חסרונות: "It was fine"
חסרונות: "The seats were SO uncomfortable and my legs were cramped up into one position because there wasn't enough room for legs and knees."
יתרונות: "Landed safely and on time. Crew was nice."
חסרונות: "Cramped. Older plane missing USB plugs. Entertainment requires an app. Should have been cheaper for what I got which was a regular ticket for a 5'8" 160lb person."
יתרונות: "The boarding and flight were both good"
חסרונות: "Paid $10 for WiFi that wouldn’t even allow me to stream some music or open a web page"
חסרונות: "The flight and the entire process with American was just fine. What bothered me most was the rude treatment from security staff in Philadelphia. Compared to security staff overseas, the U.S. rates the lowest of the 55+ countries I've visited. It does not reflect badly on American Airlines, but it does give travelers a bad lasting impression. As an American, I'm embarrassed by their behavior."
חסרונות: "the usual garbage AA flights on CRJ's with poor on-time performance and frequent maintenance issues..."
יתרונות: "On time."
חסרונות: "One of my pieces of luggage was not on my flight. The gate agent was difficult to understand. It was her nasal accented English that was the problem."
חסרונות: "Very cramped seating This was an American Airlines flight, not Alaska Air."
יתרונות: "Much more room in seats than expected"
יתרונות: "It was great! I got an entire row to myself."
יתרונות: "I got here."
חסרונות: "Everything else. American cancelled my first flight from MSP to ORD. And when I got to Chicago, it cancelled my next flight to Nashville. The flight I managed to get on departed two hours late. There was no explanation for each of these cancellations/delays. There was virtually zero inclement weather anywhere, save for most of the country’s temperature being nearly equivalent to the surface of Neptune. And, the surly, clueless Chicago-based gate agent was the coupe de grace in my search for a reasonable explanation after which I waited impatiently for this episode to conclude. American get your act together."
חסרונות: "I was forced to check my carry on and pay for it. I was not charged on my way to lax or my trip to Hawaii. Sad. And person was rude"
יתרונות: "It was on time. Nashville airport is sparkling clean with very happy and warm staff throughout the facility. As opposed to Philthydelphia the city of Unbrotherly Love."
יתרונות: "Extra room with empty seat"
חסרונות: "Seat didn't go back due to exit row"
יתרונות: "Most things."
חסרונות: "Delayed flight!"
חסרונות: "First hearing news of my flight being severely delayed I asked the ticket agent if I should just drive down to DFW from Lawton he reassured me that the plane would get there with time I had to make a split decision to drive down very rapidly"
חסרונות: "I didn't get home til 1am bc of this flight delay. A lot of the passengers were on the final leg of overseas travel, so we had a really hard time with the delays. Boarding was inefficient. Cree counted us like 6 times. Why is that necessary? Plane was old and uncomfortable."
יתרונות: "I changed my reservation in Hartford. Crew were extremely helpful."
חסרונות: "I ended up getting to my destination 6 hours after what I had planned."
יתרונות: "The male server was great. The ice cream for dessert was magnificent."
חסרונות: "First class was awful- no drink service for far too long, didn't have my food order that I selected ahead of time, the female asian flight attendant was not friendly at all, the seat reclined at the back only there was nothing for your feet, the blankets were awful, and movie selection was mediocre at best."
חסרונות: "The boarding was seemed unintelligent. Why would a passenger in a window seat have to wait until the other middle and aisle passengers board. I got on the plane and had to wait for the other two passengers get up and step into the aisle so I could take my window seat. I was in group 7 and apparently they were in a lower number group that was allowed to board before me."
חסרונות: "COULDN'T GET ON THE SECOND LEG BECAUSE DIDN'T MAKE THE FIRST LEG"
יתרונות: "Overall friendliness of the crew"
יתרונות: "Nice crew"
חסרונות: "No entertainment. Learn from TAM in Brazil and offer entertainment via smartphone / tablet. No food service."
יתרונות: "Arrived on time, left on time."
חסרונות: "It was inconceivable to me that I could not get a seat assignment until I actually checked in at the gate. While AA offered the option of paying extra for additional legroom, if you declined the offer, you could not obtain a seat. I know that it is getting unusual to have any sort of enjoyable experience on an airline, but the lack of transparency ("group two" for boarding is actually the fifth group to enter the aircraft) is totally unnecessary."
חסרונות: "That i booked a flight that departed 6:20pm on Alaska Airlines and found out i was put on a red eye American Airlines flight that left at 11:50 pm. In addition did not reciveve any notification of the change. Had to leave the airport because i thought i was leaving at 6:20 pm :("
יתרונות: "Everything was good"
יתרונות: "It was a very quick flight! I got some great rest and went right into work, ready for the day."
חסרונות: "They checked my carry on, and it ran me a little late leaving from Nashville waiting at baggage claim."
יתרונות: "I was welcomed and make right at home"
חסרונות: "Did not like having to stay overnight in Charlotte but weather can do that to a traveler."
יתרונות: "I liked the comfortable seats.. The crew working for American Airlines are polite and nice. From the very time to get the boarding passes and my luggage handling and all the hospitality, am really looking forward to fly more on American Airlines."
חסרונות: "There is not much to not like American Airlines as I don't have any bitter experiences till date and I don't wish to encounter too lol I would like more snacks beside Pretsels too and I wish to have a very good hot Fliter coffee or even green tea's during my flight ☺️"
חסרונות: "Seeing as this flight was cancelled and we had to wait as two elderly people until 3pm the next day to get another flight and American Airlines would not compensate in anyway. I would say that we will never fly American Airlines again nor will my family. This was not the only delay or cancellation because of American either. We spent 48 hours traveling because of delays and cancellations and still American would do nothing for us. I'm 66 and my husband is 72 (who also has had back surgery for five slipped discs) and we had to sleep on concrete floors and had very limited money to buy food. It was by far the worst experience of my life and I would encourage everyone to not travel with them."
יתרונות: "Service and friendliness"
חסרונות: "Person sitting next to me smelled awful. Several passengers asked to move because of how awful the smell was. This individual should not have been allowed to board for basic sanitation reasons."
חסרונות: "Delays, delays and more delays. 3 gate changes and finally on an old plane. Avoid if you can. Only good thing about it, it was bringing me home"
חסרונות: "It was a 2 hour delay and they had us run to two different gates. The plane didn't take off for another half hour or so"
יתרונות: "The crew did a great job of keeping the passengers taken care of."
חסרונות: "Flight delays and almost missed the checkout of our rental car"
Overall everything was smooth and pleasant
Canceled my trip never flew. They were rude and uninformed. Caused me grief wanting another covid test even though I had one plus I am vaccinated. No excuse. They should have had a test station by their ticketing counter. Had to hunt for transportation which was very difficult since it was 10 pm. Rented car for 350 to get home. I would think twice before booking through Kayak and with BA. kayak should have had more assistance and not just sell the ticket. Both receive an F .
חסרונות: "The pancake was not cooked enough couldn’t eat it"
חסרונות: "Boarding process.."
יתרונות: "Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around"
חסרונות: "On line check-in/seat selection was a disaster"
יתרונות: "The flight was relatively on time and the crew was nice"
חסרונות: "The food was not the British Airways high quality"
יתרונות: "great crew great seats great entertainment great pilots great food and the greatest airline in the world"
חסרונות: "free wifi"
חסרונות: "Entertainment didn’t work, big delay broken seat"
יתרונות: "Great !"
חסרונות: "Kosher meal a bit hard to open"
חסרונות: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."
יתרונות: "Nothing particularly"
חסרונות: "Food was awful"
יתרונות: "Not much, except that I got to Nashville."
חסרונות: "I was told that boarding was about to stop, and that the doors would close any minute. As it turned out, this did not happen for at least 30 minutes. I was among the first on board, and really worried I'd miss the flight. The bathroom sink was out of order, no way to wash hands, a health hazard!"
יתרונות: "Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!"
יתרונות: "new planes, good food, professional vrew"
יתרונות: "The crew was great!"
יתרונות: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
חסרונות: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
יתרונות: "The crew was attentive and smling and fun..the chicken curry was awesome--nice detials on this flight."
חסרונות: "Again seated next to the restroom and the chemical smell but really everything else was wonderful--"
יתרונות: "The attitude of crew long ques for toilet"
חסרונות: "Long queues for toilet"
יתרונות: "The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system."
יתרונות: "Flavor was fine"
חסרונות: "Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad."
יתרונות: "Everything it was 100 percent"
חסרונות: "Luggage is held up but I will eventually get it here"
יתרונות: "Everything was great. The seats were comfortable and the crew excellent. The aircraft was clean and easy to get about in."
חסרונות: "Nothing to dislike."
יתרונות: "Not much. Even magazines were not available for 2 last raws."
חסרונות: "Even magazines were not available for 2 last raws"
יתרונות: "Wonderful flight! Excellent, extremely friendly service! Could not have been better!"
יתרונות: "Service, clean restroom, courtesy of crew members"
יתרונות: "Nothing really was good or stood out in a positive way."
חסרונות: "Horrible lie flat seats with absolutely no stowage room. Seats are super cramped with 8 in a row you feel like being transported in a cattle car. Crew was most decidedly unfriendly. We were boarded on time despite the fact BA knew the flight was delayed and sat at the gate for an hour. Food was equivalent to hospital food. U must be crazy to fly business in BA. Never again."
חסרונות: "No breakfast on out bound leg"
חסרונות: "Don’t do it!! Totally disorganized airline with uncomfortable seats."
יתרונות: "The crew were very helpful"
יתרונות: "My upgrade."
חסרונות: "That I needed to be searched again before boarding the plane. The long layover."
יתרונות: "On time"
חסרונות: "Paid for bulkhead seat and was not given a bulkhead seat."
יתרונות: "Good and crew were fine"
חסרונות: "Seats were too close, not comfortable"
חסרונות: "the flight delayed a lot and i missed my connection flight as a result"
יתרונות: "World Traveler Plus on BA is not as good as premium economy on other airlines."
חסרונות: "Check in. Too many people checking in and too few BA employees to handle crowd. Severely understaffed."
חסרונות: "The airplane was shaking all the flight"
יתרונות: "The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)"
חסרונות: "The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers"
חסרונות: "I booked a regular flight and at the end the system or dont know how, booked me PLUS ECONOMY, when I wanted to change my ticket date, it was so expensive and almost no dates were available. Also, you didnt give me chance to downgrade in order to change the dates more easily. I always fly through BA and I love the easy it is to change dates, but this time you disappointed me. I usualy choose BA because its easy and non expensive to change dates in my flight but now I may be open to book with other airlines."
יתרונות: "The flight was smooth from boarding to landing early at Heathrow."
חסרונות: "It was a fully booked flight, which means the person next to you tends to overflow into your seat"
חסרונות: "I paid 100$ because I had to cancel my request. It was a technical error of your reservation system which unexpectedly changed my return from the 5th of November to the 6th of November. The fine was unfair and you're required to refund me."
יתרונות: "The staff were some of the friendliest I have encountered in recent traveling experiences. They were very attentive to every passenger."
חסרונות: "We only paid for economy seats, and unfortunately, it's hard to expect much more than what we got. The friendly service made up for the lack of comfort these seats provide."
יתרונות: "Upgraded to world traveler plus was way more comfortable. The flight crew were so so nice and helpful. I am handicapped and they just couldn't do enough to make me comfortable."
חסרונות: "They the seats I reserved months ago were changed."
יתרונות: "I loved the on-demand entertainment which starts as soon as you board the plane and continues all the way into landing / taxing to the gate."
חסרונות: "The system would not allow me to check-in / get my boarding passes 24 hrs prior to barding, which basically left me with a middle seat all the way to Seattle. I considered this a terrible process and didn't get a good explanation why I was blocked from doing my check-in online."
חסרונות: "No food selection. No vegan meal that i ordered for my daughter."
יתרונות: "Most everything"
חסרונות: "Seat choice"
חסרונות: "BA cancelled the flight, did not reroute us, provided a phone number for tel aviv (closed for the weekend). Terrible customer service. And our ticket was bought thru vayama who also did not bother to help us. Bad bad customer service for BA."
חסרונות: "boarding with bus instead of sleeve"
יתרונות: "Security staff was rude in England and our suitcases was lost And they did not even let us know"
חסרונות: "Upon landing, we made it through customs. Each step of the way when our tickets were scanned, we we told our flight had already departed... Even though we had a 4 hour layover. Even the boards showed the 8:55 pmflight had already departed.... At 5pm. Finally made it to customer service and they gave us the gate number and confirmed the flight didn't leave until 8:55. Then the flight got delayed 20 minutes. No problem, but after boarding we sat in the cramped and poorly cushioned seats for 45 minutes before takeoff because the plane needed servicing. Air jets would not turn off and my husband, who had a window seat, was freezing due to cold air constantly blowing around his feet. When we got off the plane he could barely feel his feet."
יתרונות: "the over seas flight was fine... once we got on board"
חסרונות: "The desk does not open until two hours before your flight. Our flight was canceled, 10 minuets before boarding .... with no recourse we were booked on the next day. It took the airline 3 hours after the cancelation to get out luggage back. When we finally got out, the next day, our flight was delayed and we almost missed our connection. Every one who was trying to make the same connection said that every time they fly Air Canada they are always running. We needed up being the last ones on the plane.... they gave away our seats so we were separated for 12 hours. And shoved into corners!!! Our bags made it two days late."
חסרונות: "Connecting flight in Toronto late 4 HOURS!!!!! There is no excuse for such delay. Another plane should have been made available for the flight."
יתרונות: "Flight wasn't crowded and it was a quiet flight."
חסרונות: "Flight was delayed an hour, but baggage arrived fine."
יתרונות: "Every thing"
חסרונות: "Everything was amazing"
יתרונות: "Everything went well, the crew was great."
חסרונות: "Not enough leg room Cramped seating area in coach"
יתרונות: "Crew we're very accommodating and friendly."
חסרונות: "Seats extremely narrow and back support non-existent."
יתרונות: "Overall, flights were ok"
חסרונות: "4 hour delay in Toronto for our connection."
יתרונות: "nice food great crew"
חסרונות: "the washrooms need more cleaning during this long flight messy boarding"
יתרונות: "great crew."
חסרונות: "no wifi on a transatlantic 12 hour flight!!!!"
חסרונות: "They feel like seats for budget flights."
יתרונות: "Really liked I have space for my legs."
יתרונות: "Crew was excellent"
חסרונות: "Entertainment system did not work for the first two hours"
יתרונות: "Good legroom and entertainment options, on time. Enjoyable overall."
חסרונות: "Food showed British heritage -- stodgy, boring, overcooked. The bathrooms were dirty and out of supplies after a while."
יתרונות: "You fly a beautiful plane, the Boeing 787. Excellent entertainment, more comfortable seats, and just about everything on this plain was upgraded. It is a case study of how to do things right. The most impactful for me was air humidity. It was refreshing to fly and not feel like I've been in the Sahara desert at high noon. So, your starting point is really high, but you really need to look at your service."
חסרונות: "our flight was 40 minutes late in departing TLV. My connection in Toronto then was changed to a later flight, which was then delayed too by 50 minutes. all in all a 14 hour flight with connection ended up being close to 18 hours. My biggest two complaints about the flight itself is the food & the toilets. Your meals are the worst I've had in a major airline, and you should not serve customer frozen of close to frozen bread or sandwiches. If you are serving rolls, sandwiches or pitas, or bagels heat them up first. El-Al has been doing it for decades, go look at how they do it. But besides the bread/sandwiches issue, your meals are a really bad version of frozen supermarket meals. Just terrible all round. The other complaint is the bathroom. It was not cleaned frequently enough."
חסרונות: "Everything Luggage no come on time This is the worst company"
יתרונות: "The flight was relatively empty, so there was a lot of room. Had it been full, I'm not sure I would have rated comfort so highly."
יתרונות: "The food was good, staff was pleasant"
חסרונות: "Flight boarded late, left an hour late with no explanation, causing us to miss our connecting flight in Toronto. They did switch our boarding passes to a later flight, but only 1 of 3 pieces of luggage arrived in chicago (as did also to 4 other families on our flight) it took 2 more days until we received them."
יתרונות: "Very friendly flight attendants. Great food!"
יתרונות: "Food good Choice of movies pretty good"
חסרונות: "Suitcase damaged No one in Detroit to process claim Amount of wine offered was somewhat meager for such a long flight"
חסרונות: "AIr Canada lost my luggage and the return flight was late"
חסרונות: "Flight was delayed"
יתרונות: "Fantastic service. I will use Air Canada again."
חסרונות: "The delay was unforeseen but acceptable."
חסרונות: "There was no information for the new rules of eTA and I've lost my flight from Tel Aviv to Toronto to my friends baby's baptism. Shame!"
חסרונות: "Not on time. I missed my connecting flight"
חסרונות: "The flight was delayed about an hour and a half, only after some time at the gate they explained it on the mic.I had a connection flight, and before landing they mentioned there will be agents helping those with upcoming connections to catch them up due to the delay, but those people just pointed me in the general direction of the gates. I had to ran all over the airport, confused after the terrible long flight, and since it was my first time there. I made it at the last second, they changed my seat without my permission and didn't have enough room for my bag so I had to check it. The general attitude of the crew was reluctant at best.The food was mediocre, like what you would have gotten in a flight 10 years ago, and they gave beef to people who asked for chicken. I wanted to be more cool about it, but it was a terrible flight in every Aspect, and I never even got an apology or a follow up."
חסרונות: "I did not like aircanada changed my sit without asking me.I did not like delays."
יתרונות: "Food need to improve it's no taste and stank of meat"
יתרונות: "Boarding and crew were very good."
חסרונות: "Air Canada Legs were excellent, but Rouge Sucks!"
חסרונות: "See above"
חסרונות: "We never got on this flight because we were delayed due to an emergency landing. Couldn't get anyone to help us get home sooner than 24 after when we were originally scheduled to be home in Nashville."
יתרונות: "Staff was super nice to my surprise."
חסרונות: "Flight was late."
יתרונות: "The attendants were helpful The food was good"
יתרונות: "New aircraft 787. Direct flight from Israel to Canada, no layover in Europe. That was nice. The crew was very friendly and helpful. The worst part was the airport in Toronto. Very confusing to get around in. And having to fill out custom papers for Canada when I wasn't staying in Canada or leaving the airport. Didn't like that. But the service of Air Canada makes up for the airport, I would use their service again."
יתרונות: "the mounties rock, seriously"
חסרונות: "The flight to Frankfurt was an hour late, so my bags didn't make the next flight to Warsaw"
יתרונות: "I loved the 787 with the mood lighting and humidified air. The flight attendants were very nice and attentive. I loved the warm towels after take off and before landing!!!"
חסרונות: "I had a 4 hour layover in Toronto. Could have done with a much shorter layover. A Dr. Pepper as a soda selection would be nice but not essential."
יתרונות: "The crew was nice and friendly"
חסרונות: "The seats are too tight"
יתרונות: "The crew was polite and friendly."
חסרונות: "The food was not good"
יתרונות: "Great customer service great people"
חסרונות: "Having to pay for changing return date. You should have an open ticket option for extended stays"
יתרונות: "Arrival times for principle flight..."
חסרונות: "Long walks at Toronto..."
יתרונות: "The 787 is avery comfortable airlplane."
יתרונות: "The flight attendants were very professional and caring"
חסרונות: "My vegetarian food choice did not transfer from my United Airlines profile"
יתרונות: "Love the new planes and choose aircanada for all my Tel Aviv flight because of this"
חסרונות: "Food is terrible and it's always very cold. Near the end of the flight the A/C started leaking water from the ceiling."
יתרונות: "The flight from Tel Aviv to Toronto was excellent and the food was great. I'm definitely using Air Canada in the future!"
יתרונות: "The crew appeared overworked and understaffed. I feel that there should have been at least 2 to 4 more to help with the large number of passengers on the plane. It appeared to be more than full and perhaps extra seating was added."
חסרונות: "The plane was overcrowded. Seating was extremely uncomfortable and much too narrow. I am a relatively thin person but the person to my right was large and kept on pushing into me during the entire flight. Plus it took us over an hour and 30 minutes before we left the airport because we had to wait until the entire plane off boarded before a wheelchair could be brought for my wife. After the wheelchair was brought and we picked up our luggage, (2 bags), which by the way were the last 2 on the carousel, there was only one line through customs for people with special needs. By the time we left the airport I spent at least 45 minutes trying to find the cab which had been sent from Rochester, NY to pick us up and when I finally found him he wasn't allowed to stop in the taxi lane to pick us up in the taxi lane because he wasn't an authorized cab in spite of the fact that I told the security person that my wife was in a wheelchair and the weather was close to 0 degrees celsus and it was snowing."