Boarding started late but flight landed on time. Plane was fully packed and initially AC was not upto comfort level.
The pasta was not too bad. The cheese sandwich was poor.
Flight was packed and journey very turbulent. Screens didn't work and no food served
שירות מאוד טוב מטוסים חדישים נקיים מרווחים
The boarding staff at the gate could be more professional and stop talking in their native language to each other while people are boarding.
The flight was late leaving the airport, but the seats were comfy enough and the flight crew friendly.
Sat on ground at Lax for 40 min after landing because some one was at our gate. After a 3 1/2 hour flight it sucks to just sit there and wait for no reason that the pilot could give us. So much for ever getting out of the airport on time.
יתרונות: "Aircraft clean and crew very personable. It was the second day that refreshments had begun to be served again onboard."
חסרונות: "Tough to understand the gate agent announcements."
חסרונות: "I was really surprised that economy seats were not blocked off for COVID. They are tight enough as it is and I used SkyMiles to upgrade my seat and sat in a seat that was no different from economy and sat next to someone as well."
יתרונות: "On time"
יתרונות: "We were in coach and the crew made us feel like it was business class!"
יתרונות: "Great crew, early arrival"
חסרונות: "Old screens, snacks getting smaller, too much ice in the drinks"
יתרונות: "Great entertainment features and free drinks."
חסרונות: "Ran out of certain types of food"
יתרונות: "Delta refused to let us reserve a bassinet seat, and kept telling us to ask them later. They ultimately were not able to to provide one. They were the least accommodating of all the airlines we have asked."
חסרונות: "Better customer service."
חסרונות: "It was just the weather. I don't handle turbulence well. Delta crew was amazing as always."
חסרונות: "I paid to be in row 1 first class, when I checked in I was in the first row, then as I boarded I was told my seat changed to the back row in first class for no reason at all. I choose the 1st row for a ready and I expect to sit there! 2 flights in a row that Delta moved my seat for no reason"
יתרונות: "Crew was very fast but not enough during boarding and people had brought oversized carry on luggage to the gate requiring stowing. We had checked a carry-on at check in and paid $30 while several people got theirs stowed for free which seemed unfair."
חסרונות: "The charging for checked luggage has created a situation that was unfair for all travellers and ultimately made the plane’s departure late. This policy drives people to bring too much luggage into the cabin, putting at risk the safety of others and delays."
יתרונות: "Friendly crew."
חסרונות: "A bit bumpy"
יתרונות: "That there were TVs on the seats to watch and it was quick boarding"
חסרונות: "The Male flight attendant was rather rude"
חסרונות: "Leg room was lacking."
יתרונות: "Temperature on the last flight from MSP to RAP was perfect.flight attendant in the back of the plane was OBNOXIOUS!"
חסרונות: "Most everything it sucked, okay?"
יתרונות: "Friendly and Professional Crew"
חסרונות: "Snacks were a bit boring & no tv’s onboard."
יתרונות: "Short and easy"
יתרונות: "Immagration was fast and organized didn't take long to move through customs. Quick and smooth"
חסרונות: "1,5 hours delay"
יתרונות: "Seats were pretty comfortable, awesome flight, flight attendants were beyond excellent."
חסרונות: "Probably the time factor"
יתרונות: "Excellent crew"
חסרונות: "I ordered food for my son and they had no record so he had some snacks only during a 10 hour flight. The cabin temperature was freezing, everyone was shivering but despite requests it stayed cold."
חסרונות: "Too many interruptions on the inflight entertainment."
יתרונות: "I love the in-flight movies!"
חסרונות: "This wasn't pertaining to the flight or airline; but the TSA line was ridiculously slow."
יתרונות: "Everything was great. Very nice flight"
חסרונות: "No complaints"
יתרונות: "Great entertainment offering plus liked that I was able to charge my phone at the same time."
חסרונות: "Nothing to add"
יתרונות: "Big bathrooms, friendly staff, free eyemaks"
יתרונות: "Still the best great airline"
חסרונות: "Landing was frightening."
יתרונות: "Plane clean."
חסרונות: "Unorganized boarding at LGA."
יתרונות: "Pushed back early, short taxi, took off one minute after scheduled departure, smooth flight, landed a half hour before scheduled time."
יתרונות: "The crew was really friendly and helpful. The plane was really clean"
חסרונות: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
יתרונות: "Entertainment, newer plane, great crew. and complimentary meal? fantastic."
חסרונות: "I checked in 12 hours in advance for both trips and was assigned a B seat toward the back of the plane for both, with no capability to select my seats in advance."
יתרונות: "Great,I loved it!"
יתרונות: "The flight attendant. Lovely and professional."
יתרונות: "Arrived early. Helpful staff. Brough food and refreshments fast"
חסרונות: "Narrow seats in economy comfort"
יתרונות: "Plane took off and arrived on time"
חסרונות: "Seats are terrible with not enough leg room. My knees were pushed up into the seat ahead with no room to reposition or move."
חסרונות: "I'm not sure how you lose a bag on a direct flight from Atlanta to Denver, but Delta found a way to do it. They didn't even put my bag on the plane and had to send it with the next one coming. To their credit, they did drive it out to my house when it got here."
יתרונות: "This was a routine fight that was handled well but Delta and crew."
יתרונות: "I had a confirmed first class seat when I left Daytona I had row 20 when I got to Atlanta"
חסרונות: "They couldn't figure it il out in Daytona"
יתרונות: "While the process was confusing, the staff were quite pleasant and actually seemed to enjoy their job."
חסרונות: "The boarding process is very confusing. There are so many different boarding priorities and programs, it is difficult to know where you are in the boarding process. Even if you have a ticket labeled as Group 1, you may still be one of the last boarded because of all the different programs that have priority over you. Would be better to limit the advance boarding to people who need extra help and a single program. This leads to the question, why are there so many different programs? Wouldn't it be easier to have a single loyalty program? If you don't qualify for advance boarding because you did not purchase a first class seat, or you haven't reached the advance boarding requirements, you don't qualify. Let's start thinking about the customer again, and less on the profit margin. How would one of your executives feel if they had a boarding Group 2 and 85% of the plane was already boarded by the time your group was called, thereby limiting the space for your correct size carry-on? One more thing that would be beneficial, enforce the size limit for carry-on luggage. I have been to airports that limit the size with a box on the x-ray machine so you can not even get an oversized piece of luggage through security. Just one idea for the industry."
יתרונות: "the Ground team from Israel to New York was amazing and very helpful."
חסרונות: "Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again."
יתרונות: "Food was not available for flight."
חסרונות: "Drops coming down from the Air condition system"
יתרונות: "Good. Thank you."
יתרונות: "Crew was great"
חסרונות: "Didn't have the vegetarian meal I ordered"
יתרונות: "Really friendly crew"
חסרונות: "No entertainment, worst food I've ever had at an airline"
חסרונות: "My sun glasses were stolen out of my luggage !!"
חסרונות: "the seats and service as a whole"
חסרונות: "I missed the flight to Manchester due to delay in the flight to Munich"
יתרונות: "Friendly staff.. Good food and as we had emergency exit seats there was plenty of leg room. Unfortunately no entertainment was offered on this flight."
חסרונות: "No entertainment. Plane was cold."
חסרונות: "We had 30 minutes delay"
חסרונות: "I couldn’t eat the food"
יתרונות: "On time, easy boarding, nice crew"
חסרונות: "Seats were hard as rocks, I was squirming within the first hour. No entertainment."
יתרונות: "The service. Smooth flight."
חסרונות: "Need AC outlets and TVs"
חסרונות: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"
יתרונות: "crew is nice"
חסרונות: "breakfast was pretty lame !"
יתרונות: "Went smoothly and without delays"
חסרונות: "Food was horrible. The buns and croissant were cold and not fresh"
חסרונות: "Where is my bag"
יתרונות: "Very good care ofrom the staf Not cold"
חסרונות: "The breakfest was terible. Not tacty a t all. No entertainment. We took 2 difernt meals and both bad"
חסרונות: "Terrible boarding. Finally we were almost 1 hour delay in departure"
חסרונות: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
יתרונות: "the seat was cool, txting home while flying was nice. charging phone is always great"
חסרונות: "seat was tough, food was not fabulous..."
יתרונות: "Accurate. Friendly."
חסרונות: "My suitcase weal broke during the flight!!"
יתרונות: "A lot of drinks"
חסרונות: "One hour in late"
חסרונות: "2 hours delay. Bad food"
חסרונות: "The flight was cancelled , for tecnical reason, we got very late flight instead- 12 hours delayed. We didn't get compensated for tall the in convenience"
יתרונות: "Nice crew"
חסרונות: "Delay for 45 minutes; unfortunately, it's becoming a trend at Lufthansa"
יתרונות: "The crew were very helpful, and the food was quite good."
חסרונות: "This was an old plane. There were no video screens or wifi. Legroom was minimal."
יתרונות: "The food (breakfast) was great. The plane was clean. The whole operation was very orderly."
יתרונות: "The crew"
חסרונות: "No TV"
יתרונות: "Friendly. And efficirnt crew"
חסרונות: "I didn't got the seats i asked for in the check in."
חסרונות: "Little food"
יתרונות: "Everything is very good!"
חסרונות: "Not enough leg ro in economy section."
חסרונות: "The flight was delayed 1.5 hrs and then completely canceled. They never gave us a reason as to why it as canceled and when they canceled it, they directed the entire group of the people on the plane to 4 different gates before getting a gate agent to tell us that we had to leave the gate and go back to the ticket counter and start over again. The security in Israel is very intense, so this was a big hassle. Then they only had 3-4 gate agents to rebook all 300+ people on the flight so we waited in like for 3 hours."
יתרונות: "This was still a Lufthansa flight. Meaning there was a lot of leg room, the food was nice and the staff was great."
חסרונות: "The only thing i did not like is that for such a long flight (5 hours), also being an international flight, i was expecting an entertainment center, but there was none."
חסרונות: "The seats were too hard. I have never felt that way on any other flights."
חסרונות: "Checking in in Tel Aviv was the worst experience I have had in checking in. The ladies just sat there, explained almost nothing, gave no eye contact. Finally, they told me the flight was overbooked and that was why I was waiitng. They offered nothing else--as if I had done something wrong (the impression they gave me), rather than Lufthansa. I waited a full 1 1/2 hours. No other explanation. At the very end, when they finally put me on a flight, they chastised me for not checking in online---this was NEVER offered to me by Lufthansa on my flight there or on the return. With other airlines they always send me an email to check in online ahead of time. Lufthansa did not. I could not have been more disappointed with this checking in experience with Lufthansa. Again, the worst in my life and would be cause for me not to recommend Lufthansa to others. Otherwise, the flight itself and the actual crew were great. So disappointing to have such an unprofessional check in experience."
יתרונות: "Food was great!"
חסרונות: "Lackluster movie selection, internet was a rip off and barely worked."
יתרונות: "Everything about the service staff the plane amazing"
יתרונות: "Crew service"
חסרונות: "No entertainment on board"
חסרונות: "seats are way too close to each other."
חסרונות: "I didn't like that I bought a bottle of perfume and they let me take it from Israel to Germany without a problem, and as soon as I got to Germany they trashed it saying that it should've been in a sealed bag, so 80$ went to trash or God knows where,,"
חסרונות: "It was late, we had connection to Berlin and we were in a hurry And forgot things on the plain. They didn't make arrangements to help us be on time for our connection. We had to run. My name is Dan Chevion. Can we get back the items we forgot on the plain?"
יתרונות: "Attentive crew, despite an almost-full flight"
חסרונות: "Airbus seating is terrible - seats uncomfortable, seat pitch too small"
יתרונות: "good seats."
חסרונות: "crowded smelly gate, horrible seats, overcrowded bus out to the plane, which was late. to be fair, this is probably not Lufthansa's fault, unless their arrangement with Tel-Aviv airport always results in these awful gate assignments. we then stood outside on the tarmac on those external roll-up stairways. for a good 15 minutes. waiting to get inside the plane. Full sun exposure in the middle of summer. no sign of the crew. WHY."
חסרונות: "Not enough leg room in Economy. God reason to fly other airline"
חסרונות: "They allow you to pull out your own laptop and access their wifi and entertainment content but provide no outlets to charge your device to do so"
Mejor el servicio a los dominicanos
חסרונות: "Friendlier crews"
חסרונות: "Bigger seats the new ones are way to narrow"
חסרונות: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
יתרונות: "Professional crew. Good simple check in."
יתרונות: "The crew."
חסרונות: "The time between flights."
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
יתרונות: "Flight and the crew!"
חסרונות: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
יתרונות: "KLM STAFF WERE VERY PROFESSIONAL"
חסרונות: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
חסרונות: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
יתרונות: "Crew was friendly"
חסרונות: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
יתרונות: "Service is awesome. Food is great."
חסרונות: "People with short connection are affected by the 15 to 25 minutes delay."
יתרונות: "Everything was smooth and effortless."
חסרונות: "Can’t think of anything."
יתרונות: "Crew was great and professional."
חסרונות: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
יתרונות: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
חסרונות: "Pay attention to passengers."
יתרונות: "Crew was nice and friendly"
חסרונות: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
חסרונות: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
יתרונות: "very attentive crew"
חסרונות: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
חסרונות: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
יתרונות: "Crew was awesome"
יתרונות: "The seats seemed to have more space on this plane which was nice."
חסרונות: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
יתרונות: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
חסרונות: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
יתרונות: "Food was excellent, service from staff was friendly, and entertainment options were great."
חסרונות: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
יתרונות: "Great food"
חסרונות: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
יתרונות: "Food and staff behaviour"
יתרונות: "Able to fly direct to ansterdam"
חסרונות: "Have to lay over on the way back. More expensive than other airlines."
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
יתרונות: "Friendly in-flight personell"
חסרונות: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
יתרונות: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
חסרונות: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
חסרונות: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
חסרונות: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
יתרונות: "Very friendly and helpful personnel."
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
יתרונות: "The food was excelent"
חסרונות: "I have to pay to pay a little more confort"
חסרונות: "I don’t like the limited choice of drinks on these short KLM flights."
יתרונות: "The flight attendants could not do enough for you."
חסרונות: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
יתרונות: "Ground staff at Manchester very helpful"
חסרונות: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
יתרונות: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
חסרונות: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
יתרונות: "Timing & efficiency. Good food though only a sandwich."
חסרונות: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
יתרונות: "On time."
חסרונות: "No negative"
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
חסרונות: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
יתרונות: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
חסרונות: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
יתרונות: "Excellent service and comfortable flight"
חסרונות: "Flight delay roughly an hour"
יתרונות: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
חסרונות: "Cabin noise and air conditioning too cold, didn't sleep well"
יתרונות: "I flew with multiple international airlines this summer and KLM was by far the best. The crew of KLM were exceptionally attentive, polite, and helpful. The meals were by far the most enjoyable of my airplane travel meals; and I learned that KLM does not charge for it's drinks on international flights, unlike most other international airlines that I traveled with this summer. In a sentence, flying with KLM was a very pleasant experience and I will recommend this airlines to others."
חסרונות: "If I were going to list any negatives, I would say that the little travel pillow that was given to the passengers was so thin that it was practically useless, but I brought my own with me, so I was none the less comfortable."
יתרונות: "The long flight"
חסרונות: "The long flits"
The plane was warm and the AC barely came out. Wi-Fi dropped out numerous times. Crew didn't seem as professional as other crew we've encountered and only did one pass thru to collect service items. Pleaded with passengers to bring trash to the front on exit and not leave it in/around seats. Only 1st Class and main cabin from row 23 up to 13 got beverage service. Rows 12 and forward were out of luck.
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
6 hours late. Kept on the runway for 45 min
יתרונות: "The crew for the rear of the plane for this flight was fantastic."
חסרונות: "More Woodford reserve. Was only 1 available."
יתרונות: "Inability to move up seat given 6’0 height and several available."
חסרונות: "Worst turbulence ever."
יתרונות: "On Time Departure / Early Arrival. Pleasant Crew"
יתרונות: "The flight was on time"
חסרונות: "The crew, comfort, flight itself"
יתרונות: "Not too much delay/ wait between flights"
חסרונות: "snacks ?"
חסרונות: "The legroom is not sufficient for taller people"
יתרונות: "Hound crews are helpful in fixing up our seats"
חסרונות: "Provide more options for food. There were 2 vegan meals out of 3. Self serve counter provide more seats options and provide change seat function"
יתרונות: "Comfy seats"
חסרונות: "The crew"
יתרונות: "Seats were roomy and comfortable."
יתרונות: "It was on time"
חסרונות: "The crew, the flight attendant was very rude"
יתרונות: "For a long-distance flighty the seats were so cramped. They wanted me to pay $100 to move to an open window seat next to me."
יתרונות: "Did good job"
חסרונות: "Bigger seats in economy"
יתרונות: "The pilot got us to Dallas ahead of schedule which was a big help because I was concerned about making my connecting flight. The stewardess assured me of the process and said not to worry."
חסרונות: "The food combination was a bit strange and we need a non spicy option. The bibimbop was good because I could control the amount of spice."
יתרונות: "Convenient without problems"
יתרונות: "Crew was friendly"
חסרונות: "Delayed flight again. The American Airlines norm now. Seats are small. I ended up sharing part of mine with the man next to me. No food or snacks No entertainment. Not even a skymall magazine to keep me amused."
יתרונות: "American Airlines staff from checking to departation were very friendly."
חסרונות: "Sat behind a couple with a small dog that was very stressed and barked at anyone that walked by. It was a late flight and I could have used a few winks."
חסרונות: "Delay due to equipment failure, were not able to estimate delay"
יתרונות: "The crew was helpful"
חסרונות: "We sat on the tarmac for an hour after boarding because there was some minor mechanical issue on the plane. Also, my video screen didn’t work so I had no way to access the in flight entertainment."
יתרונות: "A cheap option to upgrade to 1st was offered that ended up being a net 0 cost upgrade for me so I took it. Comfortable on an old (but oh so nice) aircraft."
חסרונות: "Arrived 30 minutes early to the airport but then had to sit at a remote pad so that we ended up being 5 minutes late to the gate. A short transfer was made even more difficult, and a massive waste if time and fuel sitting and waiting. Figure out your gates early and better, and move around if needed. At the very least, bring up some stairs and buses to get passengers to the terminal and then tow the aircraft in when you have a gate available."
יתרונות: "The fact that they re-booked without me having to contact customer service."
חסרונות: "The connecting flight was cancelled while boarding was in progress at the start of the journey."
חסרונות: "Flight across the US had poor quality meal service, no charging port and no entertainment. Despite paying for an exit seat with more leg room the seat was very narrow and uncomfortable for the long flight."
יתרונות: "Food and service on flight was wonderful."
חסרונות: "Flight was 1 1/2 hrs late. Staff in customs were completely rude & had no regard for those of us trying to make connections. Had to spend the night in Philadelphia & placed on PACKED flights thru Chicago, causing even more extended delays home."
יתרונות: "40 minute flight, on time, no complaints."
יתרונות: "Friendly staff."
חסרונות: "Typically claustrophobic conditions. No in-flight entertainment."
יתרונות: "Quietness of the flight and easy boarding entertainment was good"
חסרונות: "Food a bit heavy and large and crew only ok"
חסרונות: "Missed because of first delay"
חסרונות: "Potable water was down so no coffee, tea, or more important... water to wash hands. Then they didn’t have my second choice of beverages after coffee either."
יתרונות: "It Was Great. Flight Attendant Rita Was Amazing. The Flight Was Quite And Relaxing."
חסרונות: "That It Didn’t Last Longer. It Was A Short Trip."
יתרונות: "Considerate flight attendants. Turned lights down for evening flight, so we could get some rest."
חסרונות: "Flight was not on time. Time was changed a day prior with no reason explained. No in flight entertainment on this flight."
חסרונות: "Flight was canceled due to mechanical failure. Spent all day trying to find another flight out to remain on schedule. Awful experience."
יתרונות: "Great! The flight wasn't full, so the attendants went out of there way to move people around so we all had more space. Flight left on time, was smooth, everything was wonderful."
יתרונות: "The crew was great"
חסרונות: "American airline serviced the flight with an extremely undersized plane that was only suitable in seat size for children. Our family of 5, including 2 children were placed each in a different location. The 2 men, average size, 5'9" were placed in window seats that required your head to be bent to the side because the wall curves over and the seat was so narrow. Everyone was hanging over each other's seat. There was no leg room. Everyone on the plane was upset and in disbelief that for 7 hours we would have to fly like that. Spending thousands of dollars, I did not expect this extremely closterphobic conditions. I would have paid extra for better seats. Not a happy customer."
יתרונות: "Boarding was quick."
חסרונות: "1. No individual monitors. The pull down shared monitors are antiquated and not the standard now. 2. Would not fly AA from SJU again because of this. Unless I preloaded my iPad with movies."
חסרונות: "see review headline above"
יתרונות: "Appreciated the extra legroom and food and drink service, even on a short flight. Crew seemed very friendly."
חסרונות: "It was way too cold. We shouldn't all be bundling up in scarves and jackets. I've noticed that European airlines manage nut to freeze the passengers, so three must be a way to adjust the standard temperature on planes a but more."
יתרונות: "Fast check in, timely take off & arrival Excellent and friendly service"
יתרונות: "Everything went well. No problems."
יתרונות: "Please put n/a as an option. There was no entertainment for a flight lasting a little over an hour."
יתרונות: "The crew moved quickly to get us in the air once we had a plane to get on."
חסרונות: "I waited in an airport for 10 hours because there wasn't a place to get on. They messed up the schedule then two different planes had problems that made them unsafe. This made me feel uneasy about flying with them at all. Overall not a good experience."
חסרונות: "Did not depart til 7AM THE NEXT DAY"
חסרונות: "Delays. Always with the delays. An hour to take off and 30 minutes to land? I changed my flight because my father is dying of cancer, you charge me 200 extra for this? These planes shouldn't be allowed to fly. There's efficiency and there's just plain uncomfortable. Too tight. Small seats."
Cool service and great service
Overall everything was smooth and pleasant
Canceled my trip never flew. They were rude and uninformed. Caused me grief wanting another covid test even though I had one plus I am vaccinated. No excuse. They should have had a test station by their ticketing counter. Had to hunt for transportation which was very difficult since it was 10 pm. Rented car for 350 to get home. I would think twice before booking through Kayak and with BA. kayak should have had more assistance and not just sell the ticket. Both receive an F .
חסרונות: "The pancake was not cooked enough couldn’t eat it"
חסרונות: "Boarding process.."
חסרונות: "The least comfortable and smallest narrow business class seats ever"
יתרונות: "Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around"
חסרונות: "On line check-in/seat selection was a disaster"
יתרונות: "The flight was relatively on time and the crew was nice"
חסרונות: "The food was not the British Airways high quality"
יתרונות: "great crew great seats great entertainment great pilots great food and the greatest airline in the world"
חסרונות: "free wifi"
חסרונות: "Entertainment didn’t work, big delay broken seat"
יתרונות: "Great !"
חסרונות: "Kosher meal a bit hard to open"
חסרונות: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."
יתרונות: "Nothing particularly"
חסרונות: "Food was awful"
יתרונות: "Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!"
יתרונות: "The plan was new and smelled nice and the staff was very entertaining and nice."
חסרונות: "The flight didn’t have wifi"
יתרונות: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
חסרונות: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
יתרונות: "The attitude of crew long ques for toilet"
חסרונות: "Long queues for toilet"
יתרונות: "The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system."
יתרונות: "Flavor was fine"
חסרונות: "Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad."
יתרונות: "Not much. Even magazines were not available for 2 last raws."
חסרונות: "Even magazines were not available for 2 last raws"
יתרונות: "Service, clean restroom, courtesy of crew members"
יתרונות: "Nothing really was good or stood out in a positive way."
חסרונות: "Horrible lie flat seats with absolutely no stowage room. Seats are super cramped with 8 in a row you feel like being transported in a cattle car. Crew was most decidedly unfriendly. We were boarded on time despite the fact BA knew the flight was delayed and sat at the gate for an hour. Food was equivalent to hospital food. U must be crazy to fly business in BA. Never again."
חסרונות: "No breakfast on out bound leg"
חסרונות: "Don’t do it!! Totally disorganized airline with uncomfortable seats."
יתרונות: "The crew were very helpful"
יתרונות: "My upgrade."
חסרונות: "That I needed to be searched again before boarding the plane. The long layover."
יתרונות: "On time"
חסרונות: "Paid for bulkhead seat and was not given a bulkhead seat."
יתרונות: "Good and crew were fine"
חסרונות: "Seats were too close, not comfortable"
חסרונות: "the flight delayed a lot and i missed my connection flight as a result"
יתרונות: "World Traveler Plus on BA is not as good as premium economy on other airlines."
חסרונות: "Check in. Too many people checking in and too few BA employees to handle crowd. Severely understaffed."
חסרונות: "The airplane was shaking all the flight"
יתרונות: "The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)"
חסרונות: "The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers"
חסרונות: "I booked a regular flight and at the end the system or dont know how, booked me PLUS ECONOMY, when I wanted to change my ticket date, it was so expensive and almost no dates were available. Also, you didnt give me chance to downgrade in order to change the dates more easily. I always fly through BA and I love the easy it is to change dates, but this time you disappointed me. I usualy choose BA because its easy and non expensive to change dates in my flight but now I may be open to book with other airlines."
יתרונות: "The flight was smooth from boarding to landing early at Heathrow."
חסרונות: "It was a fully booked flight, which means the person next to you tends to overflow into your seat"
חסרונות: "I paid 100$ because I had to cancel my request. It was a technical error of your reservation system which unexpectedly changed my return from the 5th of November to the 6th of November. The fine was unfair and you're required to refund me."
יתרונות: "The staff were some of the friendliest I have encountered in recent traveling experiences. They were very attentive to every passenger."
חסרונות: "We only paid for economy seats, and unfortunately, it's hard to expect much more than what we got. The friendly service made up for the lack of comfort these seats provide."
יתרונות: "Upgraded to world traveler plus was way more comfortable. The flight crew were so so nice and helpful. I am handicapped and they just couldn't do enough to make me comfortable."
חסרונות: "They the seats I reserved months ago were changed."
חסרונות: "The food choices were not appealing at all, and there wasn’t very much food either. Also, seats were narrow and uncomfortable. The seats seemed much better on the flight from London to Madrid."
יתרונות: "I loved the on-demand entertainment which starts as soon as you board the plane and continues all the way into landing / taxing to the gate."
חסרונות: "The system would not allow me to check-in / get my boarding passes 24 hrs prior to barding, which basically left me with a middle seat all the way to Seattle. I considered this a terrible process and didn't get a good explanation why I was blocked from doing my check-in online."
יתרונות: "staff was very friendly."
חסרונות: "No food selection. No vegan meal that i ordered for my daughter."
יתרונות: "Most everything"
חסרונות: "Seat choice"
חסרונות: "BA cancelled the flight, did not reroute us, provided a phone number for tel aviv (closed for the weekend). Terrible customer service. And our ticket was bought thru vayama who also did not bother to help us. Bad bad customer service for BA."
חסרונות: "boarding with bus instead of sleeve"
יתרונות: "Security staff was rude in England and our suitcases was lost And they did not even let us know"
יתרונות: "The crew was very efficient"
חסרונות: "The was really bad."
חסרונות: "I received no information from British Airways! Luckily someone saw that all flights on BA had been canceled. This is the second time this has happened with British Airways. They have zero customer service and terrible communication."