יתרונות: "The crew was great"
חסרונות: "I requested a vegan vegetarian meal and did not get it. I had to do with the regular meal which had a lot of dairy products to which I am allergic to. The space between rows of seats. It was really crammed in Economy and we are a petite thin family!"
יתרונות: "Taking off on time. Good service and helpful from all the stuff."
חסרונות: "Keep it like that"
חסרונות: "The plane was SO hot and stuffy. It was an overnight flight, so they passed out blankets—but it was so hot no one used them. The air was stale, to the point of feeling claustrophobic."
יתרונות: "Crew, food, boarding, service"
חסרונות: "Very tight seats. Not enough of leg room"
חסרונות: "It would have better if the flight wasn’t 5 hours late."
יתרונות: "Good entertainment options"
חסרונות: "two of the three phone charge ports were not working I think the passenger seating areas may not have been deep cleaned"
חסרונות: "A little more leg room would be great"
יתרונות: "Hospitality was wonderful. The food and drinks were great and the constant entertainment made the 10+ hour flight bearable."
חסרונות: "The seats are comfortable but there is definitely not enough leg room especially if you are sitting in the middle seat. There should be some type of incentive given if you get stuck sitting between two complete strangers."
יתרונות: "The transfer after the flight was very helpful."
חסרונות: "Entertainment was absent."
חסרונות: "Everything was great"
יתרונות: "Swiss Airlines Saff was very friendly and helpful"
יתרונות: "The food was delicious, the staff was wonderful. Entertainment was awesome."
חסרונות: "The leg room or seat closeness."
יתרונות: "TV screens and movies. Food was great."
יתרונות: "I slept with the jazz music...didn't hear a baby that was crying the whole flight..."
חסרונות: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"
יתרונות: "Good breakfast"
חסרונות: "Bad seat, just an economy seat"
יתרונות: "On time and good service!"
יתרונות: "Smooth flight"
חסרונות: "Ordered kosher and did not get it"
יתרונות: "Nice plane, organized food and boarding."
חסרונות: "Nothing really"
חסרונות: "I ordered in advance 4 seats for my family, paid 100$ to SWISS 19/10/16.Boarding crew refused to give us the seats sold to us.The family was divided into 3 and 1.Only after my strong refusal, the seats were were granted.During the dispute about the provision of already purchased seats, SWISS crew member threatened to call the police. We entered the plane last.Our seats not were ready and we were forced to do it all alone.Rudeness and unprofessionalism of SWISS crew.The end of the vacation was spoiled. For what I paid to SWISS 100$ in advance(10 monthes)? I believe, if SWISS could not provide the paid service as expected, SWISS must return the money(100$) and apologize. Nobody apologized in Zurich, threatened to invite the police. Bad crew, bad service."
יתרונות: "Flight was on time. Food was good for airline food."
חסרונות: "Swiss air seems to have lost its service edge. The flight attendants just stood around and watched while I struggled with my cane and my bag. They only seemed to snap into action to tell people what to do or not do. I flew the same route two years ago and staff was really kind. Maybe the working conditions have changed; they seemed harried and annoyed (in coach, at least). And I don't think they had to stand in line for an _hour_ to check in (thanks, LAX)."
יתרונות: "Food great!"
חסרונות: "Limited space , very narrow and not very clean. I seated next to a dog, pet. The whole trip the dog was sitting on the floor next to me:(, although it was a very quiet and good dog. Crew not very friendly . They were tired I believe ."
יתרונות: "The crew made the right call after the Swiss computers shutted down"
חסרונות: "Boarding problem. But I have to congratulate the crew for their efforts to overcome the problem in the best possible way"
חסרונות: "in NY they would not give me a seat/ boarding pass for this flight - they said i had to get one only in zurich. by the time they gave me one in zurich - it was a middle seat and there were no other seats available. i was totally squished in between 2 men [ i am a female] and the seats were sooo small and there was absolutely no room. i was totally uncomfortable and had to sit like this for 4 hours... i did not like this AT ALL"
יתרונות: "Traveling with 3 kids, Swiss kept our seats the same, had our special meals sorted, crew was kind and courteous. Entertainment for everyone."
חסרונות: "Overnight flight lights too bright, economy seats very narrow (and that's all we ever fly), it was extremely difficult to sleep."
חסרונות: "It wasn't Swiss//"
יתרונות: "Was all great as with other legs...will fly again"
חסרונות: "Seats seemed smaller but do need more entertainment options."
יתרונות: "Modern air planes, plenty of leg room, comfortable seats, good service, USB outlet"
חסרונות: "Food wasn't so good, I ordered a Vegan meal and got the Vegetarian one"
יתרונות: "EVERYTHING'S Good to come back home"
יתרונות: "The flights were Just as schedule, the arrival time was even earlier than planned. The crew is always available and tries to make the flight as comfortable as it can be. The food is brilliant in comparison to other airlines. To sum up, always a good choice. * this is my 8th flight with Swiss."
יתרונות: "Coke Zero was available."
חסרונות: "Limited selection of movies and tv shows and only one food option."
יתרונות: "So far so good."
יתרונות: "Flight crew and gate agents were amazing"
חסרונות: "Boarding was late and we were asked to stand in line down the hallway for an extended period of time Movie selection small"
יתרונות: "Nice staff"
חסרונות: "It was good"
יתרונות: "That is wasn't crowded"
חסרונות: "That I had a 5 hour delay and I was t informed about it earlier"
יתרונות: "Crew was really nice, comfortable seat, great experience"
חסרונות: "I liked everything"
חסרונות: "We didn't had entertainment"
יתרונות: "large variety of content"
חסרונות: "system didn't work the whole flight on 2 seats"
חסרונות: "I was asked to move from my reserved seat for another flyer"
יתרונות: "The straff is very nice. this made the flight a positive for me"
חסרונות: "i work with tech stuff and i couldnt find the switch for english on the entertainment system, or how to turn it off so the glow would bother me."
חסרונות: "Friendly crew. Easy priority boarding. Regular economy cabin seats , quite uncomfortable due to narrow knee space, and "invasive" front reclining seat, that did nor allow for sitting and reading. High expense $100 US. fee for extra leg room is an absolute necessity. Shame on the Airline Industry standards!"
חסרונות: "my flight was canceled in the last minute,it transferred true turkey where i didn't want to go to for security reasons and landing time issues, i had a chance to buy that ticket for cheaper and get there on time to the turkey airway flight and not come 10 hours early and land at a time i'm expecting I expect compensation for both the price ticket difference as well as for my time wasted, or I will not consider using your airline in the future."
יתרונות: "The best trip to Europe I have had. Good food, great staff. Much better than the domestic airlines I have been on in the past several years!"
שירות מאוד טוב מטוסים חדישים נקיים מרווחים
יתרונות: "Not one of my good experiences with Delta. Two hours delay in the flight"
חסרונות: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
חסרונות: "Small plane, feels cramped"
חסרונות: "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
יתרונות: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
חסרונות: "sat on the tarmac for 3 hours because the pilot was late."
יתרונות: "the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting."
חסרונות: "once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane."
יתרונות: "The crew was great."
חסרונות: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
חסרונות: "Faster lines at check-in. More courteous security personnel"
יתרונות: "Choice of Entertainment was excellent"
חסרונות: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
חסרונות: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
יתרונות: "Crew was so friendly!"
חסרונות: "Food; movie choices"
יתרונות: "Good crew. Nice seats."
חסרונות: "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."
יתרונות: "The crew was attentive."
חסרונות: "Games on the tv were okay. Tetris would be a nice addition."
יתרונות: "entertainment and leg room on regular seats"
חסרונות: "delay, boarding process"
יתרונות: "No delay and friendly crew!"
חסרונות: "Not much leg room and the coffee was horrific."
יתרונות: "Arrived safely"
חסרונות: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
יתרונות: "Crews were great."
חסרונות: "Flight delays coming and going. Happens a lot with Delta."
יתרונות: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
חסרונות: "Nothing. Flight was perfect."
חסרונות: "I was in first class. Neither food option sounded appealing. Recommend keeping things a bit simpler to appeal to more people. Flight was 90 minutes later"
חסרונות: "The fact my flight was delayed three times...First delta said it was technical(mechanical) issues then sis it was the weather then said it was mechanical issues due to the weather. There were no compensation of the inconvenience it cause the customers."
יתרונות: "It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage."
חסרונות: "I loved it all."
חסרונות: "Flight was delayed longer than the actual flight time. Smallest plane I have ever been in in my life."
יתרונות: "on board entertainment options are really nice... esp to be free. real time luggage updates in early"
חסרונות: "like to see a bit better snacks"
יתרונות: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
חסרונות: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
חסרונות: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
יתרונות: "Quick flight!"
חסרונות: "Didn't realize the last seat on the plane doesn't mean back."
יתרונות: "Flight was on time. Boarded quickly with no fuss."
חסרונות: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
חסרונות: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
חסרונות: "No meal service in first class."
יתרונות: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
חסרונות: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
יתרונות: "Plane is great. Comfortable."
חסרונות: "The staff at the gate at LGA were not too friendly."
יתרונות: "The staff was was very accommodating to myself and my 19 month old daughter"
יתרונות: "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."
חסרונות: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
יתרונות: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
יתרונות: "Friendly crew, on time"
יתרונות: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
יתרונות: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
חסרונות: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
חסרונות: "I wasn't able to choose my seat even though I bought my ticket a while back. Seat assignments were given at the gate and we were never given a real reason for this. I ended up in a middle seat sandwiched between people, and the man at the end slept the entire time, making it difficult to get up and walk around which I need to do as I am prone to DVTs."
יתרונות: "I have difficulty walking, the crew made sure that I got to my seat on the plane safely, and made sure that I had wheelchair support."
על אף שהגעתי בזמן לא העלו אותי על הטיסה
הבידוק בעליה למטוס מסורבל.עומדים הרבה זמן בתור אחד על השני. יש מלא מקום בשדה למה לא לעשות את זה בשטח רחב יותר, מסודר יותר ושיהיה נח לאנשים. הצוות לא מקפיד להגיד לאנשים לשים מסיכות.
יתרונות: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
חסרונות: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund or a voucher"
חסרונות: "Too tight seatings"
חסרונות: "No Free WiFi in the airport, and the salad on the plane was taste-less. There was not entertainment device on the plane."
יתרונות: "Stewardess were very friendly and helpful, the food was reallz delicious. You have enough space for your leg even on Economy class."
יתרונות: "All was great, until..."
חסרונות: "... the person in front of me reclined their seat. That was the end of my comfort. I’m 5.11”- 1.80cm. Couldn’t watch tv, had trouble eating."
יתרונות: "Good service, friendly staff."
חסרונות: "Istanbul airport is obviously outdated and very crowded. Only one restroom for a huge area around gates 300-309."
יתרונות: "Comfortable seats, good food and in flight entertainment"
יתרונות: "Service great."
חסרונות: "Seats were three across very cramped and uncomfortable."
יתרונות: "Crew was good"
חסרונות: "Seats on the way to Istanbul were extremely small. One of them was broken and did not recline. Food was not good."
חסרונות: "Movies didn't work well"
חסרונות: "seats were definitely narrow"
חסרונות: "Leg space on this flight was less compared to other flights I had with TK."
יתרונות: "food was good"
חסרונות: "wifi was announced but did not work"
חסרונות: "Comfort, service, food"
חסרונות: "Crew were rude and everything we asked for was an issue like we didn't exist not sure if they had a problem because we had a baby with us"
יתרונות: "great vegetarian food"
חסרונות: "very short time layover between arrival and departure in istanbul by time we departed the plane which landed on time at 12.30 we got on bus that got top terminal at 12.45 and ran crazy fast to get to boarding for flight leaving 13.25. flight that close together are very stressful and unreliable"
יתרונות: "Food good movie selections and Nice staff"
יתרונות: "Window seat, decent selection of movies / shows."
חסרונות: "VERY small seats. Staff not very attentive."
חסרונות: "Seats too close"
יתרונות: "The quality of their team"
יתרונות: "Comfort and boarding was well done, comfort is really good"
חסרונות: "Crew was little bit nervous and not nice all the time!"
חסרונות: "There was not enough milk while they know there is alot of kids"
חסרונות: "There was no personal monitor to watch movies during the flight"
יתרונות: "good entertainment system good legroom new airplane"
חסרונות: "lowered the food standards compared to previous flights flight was late"
חסרונות: "Again the take off was late in 45 min. Leg room could be better. Was very tight for my hight, 185 cm."
חסרונות: "Horrible customer service. We paid in case of change in flight plan .your airline said no money back."
חסרונות: "Gate change not announced and when we asked at the desk, we were told "we are not the information booth!" Then it was a 90 minute wait to get through security."
חסרונות: "seats in economy far too close together ... nose to back of seat in front of me about 9 inches. when seat back was back."
חסרונות: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
יתרונות: "Overall it was a smooth flight except for few minor issues."
חסרונות: "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."
יתרונות: "That the plane didn't crash."
חסרונות: "The seats were dirty and there was no entertainment system. In 2017 this is unacceptable."
חסרונות: "to hot, very hot!!!"
יתרונות: "Comfortable seat, quick boarding and deplaning"
חסרונות: "No in seat entertainment, bad food"
יתרונות: "Good food. Wide choice of beverages. Entertainment. Flight is only 1h 45min Departure on time."
יתרונות: "the food is great, very good multimedia system"
יתרונות: "Crew were very nice and professional."
חסרונות: "The flight from Istanbul to TLV was scary. The Pilot hit the brakes half in the middle of the take off due to a "technical error". It was very scary, even the flight attendant was in panic. Plus, the food was uneatable. Hope to never fly with Turkish Air again."
יתרונות: "the crew was nice"
חסרונות: "the entertaiment was very poor..there wasn't at all audio - music or whatever the landing was harsh the boarding was late"
חסרונות: "My Luggage did not make it, I don't have any information about it :) Lot of people did not get their Luggage"
יתרונות: "Flight was great overall, but the one piece that I'm hoping is not a repeat is the overly frequent reminders, especially since this was an overnight flight."
חסרונות: "Too many redundant and unnecessary announcements"
יתרונות: "See above"
חסרונות: "See above"
יתרונות: "The food was excellent on this airline. The service was great. I recommend this airline."
חסרונות: "Sadly the airlines treat us like cattle now the way they squeeze us in like sardines in their non-adjustable seats. This appears to be true on all most airlines."
חסרונות: "Except the bad treatment in Istanbul connection to Tel Aviv which makes me reconsidering flying with the Turkish Air lines I have nothing serious to complain"
חסרונות: "The flight left very early, without prior warning, so that I almost missed it, despite arriving at the gate at the designated boarding time! The breakfast was also barely edible, which was a surprise as the other times I have flown Turkish the food has been delicious."
Stop making the people on the flight pay extra for WIFI. The flights are expensive enough.
Unfortunately I had a really bad experience with the person ( women ) who checked my passport. Extremely rude and unprofessional.
Everything about this flight was excellent. Great service, friendly staff, smooth flight, great entertainment. I was traveling with children and the staff went above and beyond to make them comfortable during this flight. Probably the best service I have ever had on a flight.
There is nothing to like about Finnair. Zero service, a mediocre aircraft even though it's an Airbus A350-900 it does not have individual fresh air vents which obviously must be a Finnair option when ordering as Qatar Airways A350-900s do indeed have ................ but they ARE a 5* airline and Finnair is very much NOT. Full flight, no A/C running and as I said no fresh air vents, so it was very stuffy and uncomfortable. I had chosen my seat, as I am a fellow One World member (Qatar Airways Gold member), and isolated myself. When I made check in I looked again and repositioned myself, because obviously Finnair doesn't value my OW tier, and yet when I reported to the desk they had re-assigned yet me another seat sat next to a 'mini-whale' - so poor passenger seating allocation. To give a comparison - flew on a very full A380 QR003 DOH-LHR just 3 days earlier and I was informed by cabin crew that there only about 4 empty seats on that flight and yet 'one of those' was next to me !!! That is how you treat a Gold Member .... but not Finnair.
חסרונות: "Not much help at the airport my luggage was lost"
יתרונות: "The crew was very attentive, helpful and wonderful. I’d like to mention food too: excellent, fresh and wholesome!"
יתרונות: "Fell asleep and didn’t even realise. Finnair is very friendly and the staff are super nice. I was very thirsty and asked for two cups of water instead of one and the lady was not hesitant to give me two cups in quick succession. Very good air company"
חסרונות: "Nothing really too bad, you get what you expected. May of been nice to have a free sandwich as it’s a non stop flight - this is because Lufthansa has one stopover and offers a free sandwich and drink."
יתרונות: "Of all the flights I checked this was the most convenient in timely manner and comfortable."
חסרונות: "Movie options."
יתרונות: "Crew is amazing"
יתרונות: "Crew was amazing, service was super attentive. Plane was new with plenty of space. P"
חסרונות: "Really exceeded my expectations for a short haul flight. Kudos to Aeroflot!"
יתרונות: "I enjoy my flight"
חסרונות: "Again no complains"
יתרונות: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
חסרונות: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."
חסרונות: "I purchased a ticket that included one checked bag but their system said I purchased a ticked which didn’t include any checked luggage and I had to pay $60 to check my bag. Very frustrating!"
יתרונות: "Time schedual"
חסרונות: "Over duty for extra weight"
חסרונות: "They canceled the flight after 5 hours of us sitting on the plane. They sent us away and told us to check back in in the morning. There’s been no communication since. I’m still at the airport. It’s been 16+ hours."
יתרונות: "excellent service, loads of attention, good gluten free food choices with a finnish twist"
חסרונות: "No food only blueberry juice and water"
יתרונות: "Decent flight from SFO to HEL, friendly staff ..."
חסרונות: "Ran out of food options from SFO to HEL. I was sitting towards the end of the plane ... and no more chicken so got stuck with the pork and mashed potatoes options. Need more coffee aboard the flight. ANA cleans the bathroom periodically, and wouldn't be bad to do the same on long flights. The arm rest between seats don't go all the way up, only half way. If the person in front of you is asleep during meal service, the FA (flight attendant) won't lift the seat and it may be a very uncomfortable meal experience. Other airlines will have the FA do it themselves. ...and you need to be careful about staying awake to get food (otherwise you can get forgotten)."
יתרונות: "nonstop to Helsinki was great...I have done this route over 100 times and this was the first time non-stop. When you have 17-19 hours travel time in your head door to door and then it is 12 - you really appreciate the extra time. THANK YOU!"
יתרונות: "The flight was good! Much better than US domestic carriers with comfortable seats and a good layout to the aircraft."
חסרונות: "Food was good, not great. Crew was attentive but missed being great by one notch and the flight could have been faster. All trifling details. But overall... If they didn't run out of chicken on the flight"
חסרונות: "My meal had rice that was severely undercooked. The audio quality on the entertainment system was very bad and no English subtitles were available for the majority of the movies."
חסרונות: "We had to sit on the runway for a very long time after landing and I missed my connecting flight. It also took a very long time to get a hotel assignment because I was stuck in Chicago overnight. The finnair air agents at ohare were not very understanding or helpful. I was sent from their line to American Airlines and then back again. They were slow. We waited in the line for a long time for someone to come and help us. overall they were not very apologetic regarding the fact that I was stuck there overnight. It took soooo long to get to the hotel. I arrived there well after midnight. Overall it was a very unpleasant experience. I DO NOT UNDERSTAND WHY FLIGHTS ARE BOOKED SO CLOSE TOGETHER. NO LAYOVER TIME IN BETWEEN MEANS MISSED CONNECTIONS! THIS HAPPENED BOTH WAYS ON MY TRIP. VERY ANNOYING"
יתרונות: "It was interesting that the flight from Helsinki to Chicago served a Indian style dinner comprising of lentils, rice and chickpeas. I liked that too, though I prefer the meditarranean fare. My kids liked the macaroni and meat dinner. The plane was clean and comfortable"
חסרונות: "The flight attendants could have been a bit more cordial and smiling. The dessert was only a choclate. Would have liked something better. Entertainment needed more variety. Boarding was a bit of a mess as they did not let families board first and were not very accomodative of families with small children, though I had a 9 year old, but there was a family with two very small children and they were not very helpful to them."
יתרונות: "Great crew and discovered blueberry juice."
יתרונות: "рейсы точно по расписанию, без задержек, персонал внимателный"
חסרונות: "заказала и оплатила билеты за 4 месяца до перелета, а получила место в самолпте на самом последнем ряду у туалета"
יתרונות: "Professional staff. Easy boarding."
חסרונות: "entertainment seemed more oriented towards Asian passengers"
חסרונות: "the flight got delayed for an hour and I missed a connecting flight. Was re-routed through Moscow and was at my destination point 11 hours later."
חסרונות: "not enough foam in padding, cheap seat bottoms"
יתרונות: "FLIGHT & COMFORT WERE OK AIRCRAFT NEW AND WELL MAINTAINED MINIMAL SERVICE BUT CONSIDERING THE PRICE IT WAS OK THE AIRLINE PROVIDES SOME DRINKS FOR FREE (BUT...)"
חסרונות: "POOR ENTERTAINMENT I PURCHASED FOOD AND IT WAS LESS THAN OK THE AIRLINE ACTUALLY PROVIDES COFFEE, TEE, WATER AND "JUICE" FOR FREE BUT IT IS NOT CLEARLY EXPLAINED"
יתרונות: "Liked this flight had exit row with lots of leg room for my 6'6' husband. As we requested"
חסרונות: "It is too hard to carry stuff on the stairs at the airports"
יתרונות: "Crew was fine. Uncomfortable seats bearable for the short flight."
יתרונות: "Well this was a first for me. The flight was overbooked and some one wanted to go to New York. Finn Air asked me if I would give up my seat they would get me on the next Finn Air flight to Chicago. I did and they even up graded me to business class on the next flight. It was the best flight experience of my life. Great food, hosts, and service. It was very comfortable the entire way."
יתרונות: "Nice crew"
חסרונות: "old plane, not clean, flight delayed not airlines fault"
יתרונות: "Flight attendants were courteous and efficient, boarding flowed smoothly."
חסרונות: "Customers should be able to indicate their food preference before the flight, i.e. chicken, beef, vegetarian, etc., instead of taking pot luck or paying more than $12 for the option of selecting beforehand. In addition, there is a great deal of waste in giving everyone sugar, salt, creamer, etc. I know it's more efficient for the flight attendants, but I hate to see so much waste."
יתרונות: "Boarded, departed on time arrived early. Food was good snd served timely. Attendents were very friendly"
יתרונות: "Good service...."
יתרונות: "Good flight, really good new A380 aircraft, smooth nearly all the way, usual small seating space as on All airlines"
חסרונות: "Routine airline food."
יתרונות: "Empty seat next to me! Excellent crew services! Clean bathrooms!"
יתרונות: "Having read horror stories online about booking with Kayak's partner Justfly, I was prepared for the worst (last-minute cancellations, partial refunds, all-around crummy service). Actually, my Finnair flight was great - it was operated by BA, so it was a nice new double-decker Airbus plane. It was maybe 3/4ths full, so I nearly had a row to myself - shoutout to the jerk who decided he was entitled to the aisle seat. The flight was smooth and easy and best of all, it cost a fraction of what the BA price for a one-way from SFO to LHR cost."
חסרונות: "The food on BA continues to be meh, but what most people don't realize is that ALL airline food is meh, because your tastebuds don't work properly 30k feet in the air (it's a scientific fact)."
יתרונות: "It was relatively inexpensive. I didn't mind the food/"
חסרונות: "This flight was operated by BA. Seats were incredibly uncomfortable. When the guy in front of me reclined his head was practically in my lap. TV's were crappy and the in-flight selection was mediocre. In flights announcements were very loud through headphones."
יתרונות: "It was not Finnair it was all British airways."
יתרונות: "I last traveled on British Airways in May of last year (2015) and the food was beyond dreadful. Therefore I was very pleasantly surprised that there has been a huge improvement. They were very generous with the drinks and the food was plentiful and quite a reasonable standard for airline food (they gave two full meals from San Francisco to London, whereas most airlines give one meal and one snack on that route). They actually checked us in on the earlier side, we took off very promptly and got to London early. It was nice to be on time for a change - so often I find airlines run a bit late. Staff were all pleasant and helpful. Pilot's messages were pleasant, friendly and even a bit informative."
חסרונות: "Web check-in ahead of time was a total disaster. I got an email telling me I could check in 36 hours early and "secure a good seat" but neither of the 2 sets of codes they provided in the email would work because it was all about Finnair but actually the flight was being run by British Airways. I spent about 30 minutes on the 'phone trying to get the appropriate sequence of numbers and letters to enter so as to check in and get a good seat - still nothing worked. This was at 5:45am - I regretted the time spent when I could have gone back to sleep. My daughter later spent a further 90 minutes trying to figure it out, only to be told finally that our only option was to get to the airport early and check n there which was what we did. It was beyond irksome. Please note, if the airline actually flying is different fro the booking airline, the locator number for check n will be DIFFERENT and needs to be provided to the customer to avoid a great deal of hassle and confusion. We gt particularly unlucky because BA computers had a glitch that day but the general point still stands."
יתרונות: "Did not have the special meal i requested"
יתרונות: "Flight was half empty, room to spread out"
יתרונות: "Although I booked this as Finnair, it was actually a British Airways flight, as I knew it would be. And it was fine--I don't think Finnair gets much credit, but whatever. I'd actually have liked to travel with someone more exotic!"
יתרונות: "Good entertainment. Arrived on time. Unnoticeable smooth landing."
חסרונות: "OK. For what I paid, I am not expecting much."
יתרונות: "Crew was generally friendly. Leg room in coach was ok. The price was good."
חסרונות: "Kayak sent misleading check in announcements. Namely, telling us to check in with Finnair, where it would not let us check in on line and no one answered the phone. We ultimately checked in with American, which was operating the flight. Not a customer friendly process. American should be embarrassed to serve meals. We think people will eat the gruel because they paid for it. No choice of entertainment. How 1990s. If this is the new American Airlines Lord help us."
יתרונות: "The crew was friendly and very accommodating. Inflight entertainment had many choices, had a wonderful relaxing time. The food was not too good but then again it's airplane food. Overall, recommend the experience."
חסרונות: "No individual air controls for each seat"
Customs at CDG airport was sooooo slow that we nearly missed our connection with maybe 3 minutes to spare.
Air France lost my luggage again Its the second time in a week
יתרונות: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
חסרונות: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
יתרונות: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
חסרונות: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"
יתרונות: "The crew was great"
חסרונות: "1-2 +cms leg space"
חסרונות: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
יתרונות: "Good selection of movies."
חסרונות: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
יתרונות: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
חסרונות: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
חסרונות: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
חסרונות: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
יתרונות: "Nice staff. Flight on time."
חסרונות: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
יתרונות: "Intranet meant I could watch movies on my iPad"
חסרונות: "Seats are very uncomfortable"
יתרונות: "Intranet wifi meant I could watch entertainment on my iPad"
חסרונות: "Seats are very uncomfortable"
חסרונות: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
חסרונות: "My entertainment device did not work the entire flight."
יתרונות: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
יתרונות: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
חסרונות: "The seat padding is rather thin."
יתרונות: "Staff was so helpful and attentive to our needs.Providing service with a smile."
יתרונות: "Food was good, crew was very professional and courteous. Flight was smooth."
חסרונות: "Coach was cramped and the video system didn’t work very well"
יתרונות: "Modern aircraft with power, big screens etc"
חסרונות: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
חסרונות: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
חסרונות: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
חסרונות: "Please see comments above about this flight."
יתרונות: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
יתרונות: "Only the cabin crew was good."
חסרונות: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."
יתרונות: "The noise-canceling headset is good."
חסרונות: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
יתרונות: "Super fast boarding and smooth takeoff"
יתרונות: "The crew, the service, the food and beverages"
חסרונות: "The 3 hours delay"
יתרונות: "Everything was very prefect and would love to fly again."
יתרונות: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
חסרונות: "All airlines need to remove a row of seats and give everyone just a bit more legroom."
יתרונות: "Cabin crew very friendly and caring."
חסרונות: "Airport services and lounge are OK."
חסרונות: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"
חסרונות: "There are always delays. Today it was that internet was down."
יתרונות: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
חסרונות: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
יתרונות: "Flight went smoothly"
חסרונות: "Flight left late The seats are small and crowded There are no entertainment options"
חסרונות: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
יתרונות: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
חסרונות: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
יתרונות: "The service and food were excellent plane was clean."
חסרונות: "No entertainment system"
יתרונות: "Lovely crew, clean toilets"
חסרונות: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
יתרונות: "Nice Flight Attendants Good Food"
חסרונות: "Flight was delayed by 1.5 hours"
יתרונות: "The crew was very nice and helpful."
חסרונות: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."
יתרונות: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
חסרונות: "No entertainment or usb plugsto charge."
יתרונות: "Good food. Although no Cappucino as in AF from Sanfransisco to Paris."
חסרונות: "No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me..."
יתרונות: "Not much"
חסרונות: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
יתרונות: "Friendly crew, clear information about the delay"
חסרונות: "Chaotic boarding process at CDG and my seat was broken"