יתרונות: "Korean Air is the best. Hands down."
חסרונות: "Movie selection was poor."
יתרונות: "Crew was amazing"
חסרונות: "Seats was kinda uncomfortable. Leather seats would be great"
יתרונות: "The first meal was awesome! The second one was so-so."
יתרונות: "Food was good."
חסרונות: "Not enough soft drinks and ice has to be asked for."
חסרונות: "Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined."
חסרונות: "I’ll use Korean Airlines again!"
יתרונות: "Plane in excellent condition. Service outstanding."
חסרונות: "Nothing special about the food, but it's not a big deal. Would fly them again."
יתרונות: "Boarding process was all over the place. No one listened to the instructions the crew gave them. No special meal as requested as a friend of mine is vegan and allergic to several items so luckily she brought her own food on board. Crew was ok, nothing special."
חסרונות: "The in flight movies/tv was not working. The customs situation is crazy. I appreciate the thoroughness but at points it was overboard. Constant scanning of ticket from the security "TSA" to just scanning your bags 2 feet later."
חסרונות: "The seat needs more support very uncomfortable"
חסרונות: "More water"
יתרונות: "The crew was awesome. They were attentive. The always said they were sorry as the went down the aisle with the cart. They made sure they didn’t disturb you while you were sleeping. The food was awesome. I can’t explain it you have to go on a trip with them and experience it."
חסרונות: "Seats could always be more comfortable."
יתרונות: "Very nice trip"
חסרונות: "Clean the restroom more often"
יתרונות: "service/food excellent"
חסרונות: "old aircraft with outdated and worn 'cradle' seats that are hard to find these days. Unlike claimed it is not a flatbed type."
יתרונות: "Free food, 2 hot meals, including special kids meal that can be preorder. Free entertainment, blanket, hood service."
חסרונות: "My son's entertainment console had some issue."
יתרונות: "Clean comfortable"
חסרונות: "Vegan meal option needs more veggies"
יתרונות: "Service was great. Food was good."
יתרונות: "Flight attendants friendly and helpful."
חסרונות: "My luggage was not put on my flight and I had to wait a day. Also the person next to me had a dog that died on the flight."
יתרונות: "The airline accommodated by request for special meal with a very good seafood meal at each serving."
חסרונות: "Touchscreen did not work on the entertainment; everything had to be controlled from the remote control."
חסרונות: "My seat was broken and uncomfortable. 13 hour flight and you can’t lean back one bit"
יתרונות: "Selection of movies are great. They are new release and blockbusters"
חסרונות: "Its just because a 16 hours total flights. My body is sore from sitting long time in small seats and not a lot of room to move around."
יתרונות: "The crew was the best we’ve flown with bar none! We were in economy class but by the attention we received from the flight attendants , the food we were served & entertainment offered we felt like first class passengers! We highly recommend this airlines! We were very impressed and pleased from beginning to end!"
יתרונות: "Got exit row seat. No extra charge."
חסרונות: "Everything was great"
יתרונות: "Friendly crew, good movie selection, USB port."
יתרונות: "Customer service is very good"
יתרונות: "I liked the seats and the comfort."
חסרונות: "The dinner didn't taste that good. The portion was small and I was hoping they would have Kalbi."
יתרונות: "쾌적하고 승무원 서비스는 좋음"
חסרונות: "식사가 맛과질이 떨어진다 정성이없이.."
יתרונות: "Careful attention to making sure international travelers--English speaking, Japanese speaking & Chinese speaking-- felt welcome & comfortable."
חסרונות: "Very tight seating"
יתרונות: "Attentive service, very detail oriented to avoid any mistakes for the traveler"
יתרונות: "Great food and smooth flight"
חסרונות: "Only real complaint I have and I don't even know if it's a valid complaint but seats were small and the remote to control the in flight entertainment was broken."
יתרונות: "All the flight attendants were very nice and they had amazing attitudes--especially on my flight going TO Hawai'i. All the flight attendants had smiles on their faces and they were always ready and willing to assist passengers. Every time they delivered something, they were always smiling; even when passengers asked for more assistance, the flight attendants delivered service with a smile!! Amazing!! This was my first time flying Korean Air, but it will not be my last!! My experience with Korean Air was fantastic!! I will definitely fly Korean Air again!! Thank you!!"
יתרונות: "Boarding orderly"
חסרונות: "Cold food"
יתרונות: "Seats more comfortable than other planes"
יתרונות: "A lot of staff, with personal service (even if you come and request a soft drink, they will bring it to your seat). Good entertainment."
חסרונות: "Seats were very uncomfortable, unsuitable for a 12 hour flight."
חסרונות: "Coach seats were adequate, but for a long flight it is hard to be really comfortable."
חסרונות: "I'm not happy about the condition of my luggage. When I received my luggage, the latch to close my suitcase was badly damaged. Half of one of the latches was broken off! My suitcase was not locked in the first place so there was no reason for anyone to be so forceful with it."
יתרונות: "-KE accommodated an unexpected date change very professionally -plane was clean and crew courteous"
חסרונות: "- food portions were very small -no between meal snacks -economy seat pitch was decent, but seats were hard -music selection was poor/unimaginative"
יתרונות: "I had a safe flight"
חסרונות: "The food selection was awful,and the crew was rude about altering if you didn't like what was available"
יתרונות: "This is the first time I experienced courteous crew. They confirmed my meal plans and enquirer abt my meal."
חסרונות: "The choice on entertainment is limited. It did not impact me much but will like to have more options."
יתרונות: "Quite a lot of room in economy. Very polite crew. Large, clean toilet. Personal screen with USB charger. Food was pretty good for economy."
חסרונות: "Not very good with their announcements. Takeoff delayed by one hour. Crew only said a single sentence in English. A bit impersonal."
יתרונות: "I liked the service and the touch screen TV. The flight attendants were nice and friendly."
חסרונות: "I didn't like how cramped the seats are."
יתרונות: "A proactive, kind and proper treat on board"
יתרונות: "Boarding was like any other airline, but once you got on the plane everything was at least a step above the US Air flight I just got off of."
יתרונות: "Food n staffing"
יתרונות: "I loved the caring & attentiveness of all the flight attendants, the individual videos for each seat, the spaciousness between seats, & the complimentary wine service. My flying experience in Coach felt like other carriers First Class. Can't wait to fly again."
יתרונות: "the airhostesses"
יתרונות: "After requesting a special meal, the flight attendants made absolutely sure of my identity before passing the meal to me (which was GREAT!). Having the pillow, blanket and headphones ready in place when boarding was considerate of Korean Air. Of course, no matter what, having to ask people to accommodate the requests to use the lavatory got old really fast (I had a window seat) but it's what had to happen. Overall, for such a long flight, the airline is a pleasant one with which to fly."
Check my previous comments mistakenly attached to my DCA>JFK flight (yes, I’m tired)
שירות מאוד טוב מטוסים חדישים נקיים מרווחים
Everything was fine it was just cold
Extremely easy and welcoming check in process.
The airport needs to have some type of shuttle for passengers who have to make connecting flights between Hawaiian Airlines & Delta for example. I’m 65 & my sister who was with me is 70, lugging our luggage from one end of the airport to the other was extremely difficult.
The staff was the highlight. Only thing that could have been better was the temperature on the flight from Hawaii to Seattle. The plane was too cold to get comfortable
I loved the hospitality of the crew, they were a great crew. What I didn’t like was how the airport I was going to be in for a layover closed down due to it raining in the area. I missed my connecting flight, and got put on a flight that departed 8 hours from the time I arrived to the airport. I also have no news on where my luggage is.
יתרונות: "Loved it all. Thanks for helping me get home to Australia when other airlines couldn't."
יתרונות: "great flight, good social distance and empty seats in between"
חסרונות: "really nothing, it was as good as possible in these times"
חסרונות: "The social distancing, the cdc is recommending 6 ft but there are passengers directly behind and in grinning us and only one passenger seat empty between 2 people. With covid on the rise, how are you actually doing your party to take care of your customers."
יתרונות: "When I asked for a seat change the crew was very accommodating"
חסרונות: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
חסרונות: "Space on airplanes"
יתרונות: "Wonderful hospitality, excellent service!! Clean, well thought meal service."
חסרונות: "Hoping that this will continue!!"
יתרונות: "Good crew, my seat did NOT recline."
חסרונות: "Plane was somewhat crowded."
יתרונות: "I was surprised that we received two meals and constant drinks in economy. Delta definitely has better hospitality than American."
חסרונות: "The seats were really tight between the rows. The space between the seats on the same row were typical."
חסרונות: "Ran out of hot water on flight"
יתרונות: "Check in process & text updates were awesome!"
חסרונות: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
יתרונות: "i likes that drinks were free"
חסרונות: "i shouldn’t have to pay for headphones"
יתרונות: "The crew was fine, flight was completely full and they were very prompt in their service. The power outlets didn’t work. The lights were on, but when I plugged in they didn’t charge."
חסרונות: "Very uncomfortable. Seats very close together for a flight that lasts over 5 hours."
יתרונות: "Boarded quickly and we made up plenty of time when we were only 15 mins late for take off."
חסרונות: "Baggage broke our baby stroller. Banged up, heavy deep scratches, and won’t lock properly nor will it release the brake phone portly where one wheel won’t unlock without much luck. Waiting to see how they correct this very expensive issue. And the vegan tapas option for food was not good at all. Ended up staying hungry for the duration of the flight. But my wife enjoyed her turkey sandwich."
חסרונות: "I understand Mother Nature causes issues tkayakhat no one can control but when I'm receiving updates from the 3rd party travel app that isn't the airline before receiving any information directly from the airline via the gate agent or Deltas travel app and the gate agent not being able to verify the 3rd party travel app something is wrong."
יתרונות: "The crew are very nice on both flights and they were very courteous the seats.T"
חסרונות: "The seats were not that comfortable."
יתרונות: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
חסרונות: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
יתרונות: "Great comfortable flight"
יתרונות: "Zones are more delineated."
חסרונות: "People were obviously cutting in line and edging up before their zones were called."
יתרונות: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
חסרונות: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
יתרונות: "Crew was friendly"
חסרונות: "We were delayed an hour and a half"
חסרונות: "Seats diddn't recline - often ignored by flight crew."
יתרונות: "Everything was fine other then seating assignment"
חסרונות: "I was traveling with wife but was not able to seat with her. I was stuck in the middle of 2 of the worlds biggest plus sized people. Armrest was a constant struggle. Willing to pay more next time to avoid hassle."
חסרונות: "no bed"
יתרונות: "Great ground staff and flight crew, except they should as warn and apologize regarding the limited gate as access so far from the check-in."
חסרונות: "Signage is terrible. Delta sign out side is obscured as and too small. Construction is no excuse for the confusion. Delta is not readable on the overhead signs and airport is too dark at night. Everything is hard to find."
יתרונות: "1000s of movies and shows to watch. Plenty of overhead bin storage. Alcohol beverage service included. Crew was great."
חסרונות: "Baked chicken dinner was gross."
חסרונות: "The special meal I ordered was delivered to someone else. The entertainment system wasn't functioning properly and no English susbtiles we're offered for any of the movies, unlike my previous Delta flights (for some reason there were only Chinese)"
יתרונות: "We had terrible turbulence for probably 4 of the nearly 5 hour flight. The turbulence were the Pitts, but the plane, amenities, staff and amenities were top nothcj! Highly recommende Delta."
חסרונות: "Bad turbulence"
יתרונות: "The boarding process was smooth, friendly staff."
יתרונות: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
יתרונות: "The crew were super friendly and helpful."
חסרונות: "The entertainment system was completely down for the entire flight."
חסרונות: "The flight got delayed by 3 hours or more. I missed my flight from LA to FL"
יתרונות: "One of The crew members a guy from Texas was nice"
חסרונות: "The female crew Members were taking loudly and a lot during the flight it was difficult to sleep as a result. The food was low and very very bad"
יתרונות: "Delta is the best airline to use because they care about you as a customer. They will do everything they can to make your flight as enjoyable as possible. I would not recommend any other airline to use but DELTA !!"
חסרונות: "Nothing to input. All was great."
יתרונות: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
חסרונות: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
יתרונות: "I liked everything."
יתרונות: "Staff as always was very attentive and courteous. The board process proceeded smoothly and we were able to depart a few minutes early."
חסרונות: "One attendant did display a slight level of un-professionalism after spilling a drink on my mom and not apologizing. I chalk it up to her embarrassment and she probably just forgot."
יתרונות: "Wide-bodied aircraft; free on-board entertainment with a good selection; complimentary snacks, helpful staff"
חסרונות: "Waiting 45 mins for baggage to arrive on the carousel at LAX, but probably due to the terminal move currently happening and not the airline's fault."
יתרונות: "Unlimited snacks and drinks..."
חסרונות: "The mediocre upgrade."
יתרונות: "There was a blanket and pillow available on the seat and the arm rests (all of them) went up... I appreciated that when I had to move mid flight. The attendants were nice as always... they weren't stingy with the small free snack that is included with the flight. (Small bag of peanuts or pretzels) that I liked. Usually feel like it is an inconvenience to ask for more than one.... but they offered 2! I was very happy to hear that!!"
חסרונות: "The entertainment was a bonus! Made the flight go by faster."
יתרונות: "I had paid for the Sky level as we were a party of long legged people. Out of the 4 flights we had taken, the best flight was the one from Hi to Atl. The seats, and leg space, was roomy. The food was good. The crew was just okay. They weren't particularly nice but rather abrupt. There were two mates that seems a bit confused. However, the plane was worth it."
יתרונות: "entertainment system included lots of good choices and free. Crew attentive and friendly. Fairly comfortable seating. Boarding was quick (with Delta Amex card). Several snack choices instead of just the old standby of pretzels."
חסרונות: "Captain not at door to greet passengers as they left - usually a given."
יתרונות: "The pilot came through all of the aisles in first class to personally thank us for flying with them. He took time to chat with us and answer our questions, which made me feel more comfortable about the long flight. The stewards/stewardesses were very nice and had us laughing on their welcome messages. The lay-flat seats in first class were the best. Very comfortable, and easy to fall asleep in, without disruption from other passengers who insist on keeping their reading lights on while everyone is trying to sleep."
יתרונות: "crew attentive the plane is very clean"
יתרונות: "The food was very good and the crew were great."
חסרונות: "Due to security concerns and having to go through security again, the flight was delayed."
יתרונות: "The flight was on time"
חסרונות: "Seats, entertainment, crew attitude"
יתרונות: "Seat was OK"
יתרונות: "Great staff and food"
חסרונות: "Comfort was not great and no entertainment options whatsoever"
יתרונות: "Crew did their best to make us happy."
חסרונות: "I felt duped by Lufthansa by the so called business class, where my legs barely fit, there was no entertainment, and there was no real difference at all from economy except for not having a person in the middle seat. It was equivalent to economy plus at best, but charged at business rate."
יתרונות: "Flight on time"
חסרונות: "UAL sucks, as expected."
יתרונות: "The crew was intuitive and caring. Very nice and polite"
חסרונות: "The is no good reason why we had to wait 1 hour in line for security as only two Security booth are active. I believe there is a room to increase the number of security mabhines and personal in that specific gate"
חסרונות: "Flight got cancelled."
יתרונות: "Crew was ok. Had to manage difficult passengers."
חסרונות: "No entertainment. Average food. Little space for legs."
חסרונות: "Boarding from terminal f sucks"
חסרונות: "I never made it. See reasons above. feel free to check into the letter I wrote your customer service. Terrible"
חסרונות: "For people who are going frequently to the US because of the small airplane from FRA_TLV A321 It is not worth for me buying Primer Economy since it is mixed and in British it is all the wayTLV-PHL 2 airplanes with primer economy"
חסרונות: "There was no food included, although the flight wasn't low cost, we didn't even get drinks, not even water. We asked for a glass of water from the crew, but they were busy selling the food and forgot about us."
חסרונות: "LH flight from Seattle was late, and I barely made it to the LH connecting flight to TA. Landed in Tel Aviv, but my one bag didn't arrive with me. Looked for the Lufthansa desk, but there is no such thing. They have farmed out the task of dealing with lost luggage and masses of confused to irate people to another firm. There were approx 40 people trying to get some information from 4 ladies, one of whom was new. They were unable to deal with many reports at a time. How about take a number and we'll call you up in turn? Instead it was like a push and shove pressure cooker just to find out the status of said missing bag and make a report. I was dealt with last. At this time, I was exhausted and angry. The ladies were very good and very kind. They informed my ride of the delay, and told me that the lost bag would come on the next flight. They took me out of the area to get a drink and a bite to eat. We waited. It came. We drove to my destination a few hours away. Never have I had to deal with such a time consuming shambles to find out the bare minimum of information. I finished the trip and will never fly with Lufthansa again."
חסרונות: "No Entertainnment , no space , very small airplan"
חסרונות: "Took a few time to ask for my kosher food. Crew couldn't locate me on the list, than the were out of kosher food, gave me regular breakfast, which I couldn't eat more than granola. It was pre-ordered, and I called to confirm a week ahead."
יתרונות: "Please continue to use newer, updated places."
יתרונות: "The flight was punctual and smooth, maun concern!"
חסרונות: "no tv, no papers, food soso"
יתרונות: "The crew were very helpful and polite. The seats had plenty legroom. The food was excellent."
חסרונות: "We started boarding much later than originally announced. We may have arrived with little delay, however. No entertainment was available, which is not that great considering that it is a three and a half hours flight."
חסרונות: "the crew was horrible and rude"
חסרונות: "the food was not kosher chicken with milk at the first flight the past was owerfull"
יתרונות: "the crew kept their smile most of the time."
חסרונות: "bad weather caused problematic flight to the passangers and the crew."
חסרונות: "The flight didn't have any screen and The kids got bored. And made noise at the plain"
יתרונות: "all the flights were on time, the service was wonderfull"
יתרונות: "Stressed out crew. No pillows."
חסרונות: "The business class seats is exactly like the economy seats"
חסרונות: "No entertainment system at all - no movies, no music and no WIFI"
חסרונות: "Needed entertainment"
יתרונות: "I felt they did everything to leave on time. Flight was smooth and felt safe. Crew was nice. Overall good experience."
חסרונות: "The one annoying thing was my laugage. It took 3 days to arrive."
יתרונות: "Great planes."
חסרונות: "Flight attendants didn't want to help me find space for my bag. There were many small pockets so I asked them to help arrange so we could fit my bags. Without even looking they said there's no room. 'I can't do that' is what I was told. So who can?? (Maybe she was a transfer from united)"
יתרונות: "I like the service and food. 45"
חסרונות: "I like food and service and they had things that make it different. 48.."
יתרונות: "all was perfect and helping"
חסרונות: "nothing all are fantastic"
חסרונות: "Overall experience - will not recommend this company and will suggest another company"
יתרונות: "We often fly on Lufthansa and highly recommend it!"
חסרונות: "There was no movie..."
חסרונות: "The same as above"
חסרונות: "its was very very bad bad bad bad its a shame for them very not good bed bed"
יתרונות: "Very nice crew"
חסרונות: "Boarding was a mess. No groups. Entertainment - app doesn't work on PC. Had to watch movie on cellular Passengers. - noisy eithout crew interference & sitting on wrong seats without any interference"
חסרונות: "No entertainment Slow boarding"
חסרונות: "the seat. not suitable for a business category"
יתרונות: "the food was good,the crew was effective"
חסרונות: "the sits can be more comfortable"
חסרונות: "The plane was extremely small and uncomfortable. There were only two lavoratories for 60+ people, the other two being reserved only for the 10+ people in first class. As a result, throughout the whole flight there was a long waiting line in the plane's aisle, causing the crew to complain angrily in German, thinking we wouldn't understand what they're saying, because they couldn't go through easily."
יתרונות: "Very nice crew"
חסרונות: "Boarding and take off was late, probably the fault of destination airport"
חסרונות: "seat did not recline at all,"
חסרונות: "The meal was served rather slowly. I think there ius a place for improvement there."
חסרונות: "we were with 2 kids (1 Child and 1 baby). They ground crew did not allow us to board first (like usually). We had to wait until the economy boarding, it became too crowded and was hard to reach the airplane with the kids. regards"
חסרונות: "the waiting before the boarding, the Frankfurt airport gate for telaviv is different from the other gates, no store, no drinking water except one small counter that sell water and other food in very high prices, I except to have at least free water in the gate, excepsialy when we wait their more than hour an half"
יתרונות: "Got the seat that I paid extra for ,,,"
יתרונות: "Everything was OK"
The business seats were modern and comfortable. I felt the meals were rushed; didn't finish the salad before they brought dinner; and didn't get offered a glass of wine during dinner, and asked about desert before finishing dinner. Meal was not a relaxing experience. The entertainment on monitor locked up several times while watching a movie; my wife had same experience watching a t.v. show.
I did not like it at all. I had to use the restroom and I was in Rio eight I walked to the front bathroom and the students was extremely rude and yelled at me to go back to the other bathroom in the back of the plane. It was a long walk and someone tripped me and then I had to wait 10 minutes and I felt really sick. I really had to go to the bathroom and I couldn’t wait. She was awful I’ve never had a stewardess that route in my life and I fly often. In addition since COVID-19 they have used a chemical for the cleaning that my husband is extremely allergic to. Every time we fly American and we do so very often he starts sneezing.
I liked watching TV on the AA app. I didn’t like that the flight attendant assumed MY bag was the one that overcrowded the overhead bin and took it up front. I understand a crying baby but when it’s excessive, maybe the flight attendant can offer some assistance to the family to calm the baby down or help them in general and remind the family that there are other passengers on board
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
Narrow middle seat in Boeing 777 (10 abreast) instead of 9. Boarding one an a half hour late.
חסרונות: "Service and media"
יתרונות: "Crew was good and mostly attentive."
חסרונות: "Had to move seat three times because the audio/video didn’t work in my seat. Was very frustrating"
חסרונות: "DO NOT FLY AMERICAN AIRLINES DURING A PANDEMIC. They were not keeping folks distanced from each other, they did not make sure that all the passengers had masks (I understand that people might take them off in flight briefly to drink etc but there were people that walked right on without masks on at all) The flight was FULL. They did a full drink/snack down the aisle thing ensuring that everyone packed into that small space would all be taking off their masks at the same time (if they still had it on in the first place). I did not feel safe at all."
יתרונות: "I got there safe!"
חסרונות: "I f plane had slowed downed during turbulence."
יתרונות: "I got an unexpected box lunch. Food was good. Thanks."
חסרונות: "Seats were cramped. A little more elbow room would be welcome."
חסרונות: "The flight had an emergency oxygen failure an hour into the flight, so we had to turn around and go back to the departure city for 4 hours. Extremely annoying on an overnight flight."
יתרונות: "On Time Departure / Early Arrival. Pleasant Crew"
יתרונות: "The trip started off poorly with a day delay and rebooking hotel and car at final destination. Not to mention our final destination is San Antonio not Phoenix. We were not rebooked for a flight from PHX to SAT. But after a few hours we were finally booked. We didn’t really appreciate the 7 hour layover at 0100 in the morning and nowhere to get a meal or even coffee. However, the flight had the same crew from the night prior and they were excellent. The flight was open so we were able to get more leg room, less waiting time for the bathroom, and pretty much one on one service from our flight attendants. With all the struggle in the beginning, this particular flight was actually the best flight I have been on."
חסרונות: "We were ok with the hotel and meal vouchers however, again, the only part of our itinerary looked at was the first flight, not the second into SAT. Had we not questioned the agent, we would have been stuck in PHX with no room, no car, and if we eventually would have gotten a flight, our reservations for car and hotel in SAT would have been cancelled and I would have been out $1700. I already lost money but it could have been worse. Basically, I am paying for a car and room that I am not currently in. Reimbursement for that would have been nice. Either way we will still travel using the travel service and this particular airline in the future."
יתרונות: "It was a safe flight back to the Phoenix thank you."
חסרונות: "More ethical vegan options."
יתרונות: "On time"
חסרונות: "They at least need to have TVs in aircraft. I felt United was better service wise and aircraft wise."
חסרונות: "Old plane. No seatback entertainment available in plane."
יתרונות: "Smallest seats of any airline I've recently traveled on"
יתרונות: "The flight was good."
חסרונות: "The seat size could be bigger, and the layover was awful. Sixteen hours is unheard of."
יתרונות: "Comfortable seats, nice crew, decent entertainment."
יתרונות: "The crew was great. No leg room, seats and isles were too narrow. Had a soggy turkey wrap both going to and coming from Honolulu. It was not what I expected from AA. Will not fly AA again on a long haul."
חסרונות: "No AC, and after boarding there was an issue with the; we had to deboard and wait nearly an hour to load onto another plane."
חסרונות: "The entire entertainment system was down the entire 6 hour flight. Crew attempted to reboot the system several times with no luck."
יתרונות: "Overall good value for money for a Economy seat. The aircraft is of a recent make & model with the latest amenities on board. Crew is friendly & departure well on time."
חסרונות: "Exit seats on row 12 are NOT exit seats although they are sold as such. They have regular leg room. Only the left must seat has more leg room as the row in front in that spot does not have 3 seats."
יתרונות: "Had pre assigned seats and American changed without saying anything."
יתרונות: "Good entertainment. Gate agents friendly and efficient"
יתרונות: "Friendly attendants"
יתרונות: "Everything went smooth and fast"
יתרונות: "Comfortable, fast check in, nice staff, arrived a little early, great timing. Will fly AA again"
יתרונות: "Flight was smooth, on time. Modern plane. Got the sense that careful aircraft maintenance is always a high priority. Courteous attendants. Large choice of movies."
חסרונות: "Blankets but no pillows on this long red-eye. We need a pillow! Wrap was a bit doughy. no choices."
יתרונות: "Efficient, nice crew."
חסרונות: "Seats were rock hard. Terrible situation for a long flight."
יתרונות: "Staff is friendly and helpful, great attitudes"
חסרונות: "My initial flight time was changed to a longer layover for some reason. Which.. spending 6 hours in an airport is just not ideal"
יתרונות: "The flight crew did a good job."
חסרונות: "Throughout the boarding process, my spouse and I had a seat and pre-check, until we got to the airport and we were told they don't know why, but our pre-check was "dropped" so we needed to be rechecked in. What wasn't told to us was we would lose our seats and be put on the bottom of a waiting list. We were able to board bc other passengers did not show up, however we no longer had our seat preference, so I had a middle seat, although I'm a service member with a left knee issue so my seat needs to be an isle one. Also, there were no food choices that did not account for my allergy."
יתרונות: "On time departure and arrival."
חסרונות: "No own movie screen for a 6 hour flight. No snack/ nuts with drinks"
חסרונות: "Very disorganized. Why was I put on this terrible American Airlines plane? My headphone outlet was broken, the plane was very uncomfortable, the boarding was disorganized. I thought I paid for a British Airways flight?"
חסרונות: "My luggage was inexplicably placed on a later flight which arrived an hour after my flight arrived."
חסרונות: "I arrived at HNL nearly 2 hours before my flight. The check-in procedures at HNL were very poor. There were not enough operating machines to help passengers check-in. In fact, there appeared to be more non-functioning machines .than working ones which created a huge backlog of passengers. We then had to wait in another long line to have our bagged checked and boarded. This was one of the worse situations I've seen in a very long time."
חסרונות: "Employees seemed like they didn’t like working for American. Flight was delayed and nobody informed us about it until it was past the past the boarding time. Missed connecting flight and booked on flight 5 hours past original departure time. Sat in an aisle seat and stewardess kept bumping my arms."
חסרונות: "Flight was overbooked"
חסרונות: "Agent at gate said overhead compartments were all full and no more room for any bag. So I had to check in my carry on luggage . To my surprise, there had many open space when I walked in the plane. The worst thing was my brand new suitcase was torn. I told the luggage agent the incident and she said they had no liability what so ever."
חסרונות: "Flight was delayed 8hours"
יתרונות: "Although the crew encountered a maintenance issue with the aircraft, another aircraft was provided and we were able to take off within an hour. So glad it wasn't cancelled!"
חסרונות: "Could not bring a guest into the Admirals Club during the flight delay, although I was allowed to do so on the same outbound leg. There seems to be inconsistency in the way the guest policy is applied (e.g., flying first class international)."
חסרונות: "My seat was broken and wouldn't recline very much at all."
יתרונות: "The entertainment was a new release movie - liked that. The food was okay."
חסרונות: "Seats not comfortable, especially for a 7 hour trip! My tray table broke and would not close. I informed a stewardess and she apologized for the inconvenience and did her best to duct tape it shut (twice). It's an old plane, I would not recommend for a flight more than 2 hours. Wasn't greeted at boarding. Had to interrupt staff to ask which side of plane I should walk down to get to my seat. I paid extra for 12th row - waste of money!"
יתרונות: "Nonstop flight"
חסרונות: "Nothing special about American. Boarding process doesn't make sense. People crowd the gate during boarding. Aircraft cabin is outdated. Would love to see, at minimum, power outlets for each seat. Cabin was frigid, does it need to be that cold?!"
חסרונות: "They canceled my ticket for no reason"
יתרונות: "The crew was wonderful and movie selection was excellent. They did not provide headphones however. Boo."
יתרונות: "I loved that the on demand movies were free! The time went by so fast!"
חסרונות: "I didn't like that it said Alaska Airlines but it was really American so I ran 4 terminals and had to go through agricultural inspection twice. The guy at the counter didn't want me to check in my bag because it was 58 mins before my flight. The lady at the station really helped me and let me check my bag."
חסרונות: "No room, small seats and no food"
חסרונות: "The wifi did not work and we were not offered any food, and the beverage choice was only water or coffee. Very old plane with broken seats."
יתרונות: "Such a delightful flight."
חסרונות: "Departure late by 25 minutes!!"
יתרונות: "Boarding was simple and fast!"
חסרונות: "Online checking did not give me the option to change my seat. This could have been better."
יתרונות: "Crew was late, which caused me missed my connection flight, and layover for 10 hours at Heathrow Then on my delayed flight, I was seated on a worth sit. Thank you British Airway. Hope this my last flight with you. Kobi"
חסרונות: "Get your crew arrive on time to their flights. Kobi"
יתרונות: "Glad to have flat beds and not the fake B class you sometimes get in Europe"
חסרונות: "Not crazy about this seat arrangement in which every other passenger faces backwards."
יתרונות: "Friendly Crew"
חסרונות: "The timing of the food service vs hours of flight"
חסרונות: "When we boarded the plane it was a bot chaotic, quite a few people were sitting in the wrong seats (including someone sitting in mine). There was also a delay in departing because of weather (which isnt the airlines fault) but maybe a complimentary bottle of water would have been nice."
יתרונות: "crew were perfect"
חסרונות: "nothing .it was a very full flight .crew were impeccable - calm courteous and attentive."
יתרונות: "Food ok and crew nice."
חסרונות: "The flight was bumpy for 5 hours from USA to England scary ride"
חסרונות: "Missing information of my flights, such as seat and others"
יתרונות: "Amazing crew, kind and patient"
חסרונות: "The seats rows are too close - high density. The flight was late."
יתרונות: "Nothing the worst customer service I ever had"
חסרונות: "The flight was canceled due to mechanical difficulties and British airways delayed helping us for 2 hours and then told us to use the phone 800 number to book a different flight. we needed to connect in London for the flight to Tel Aviv. The man on the phone barely spoke English and set us up with a flight that would not get us to our destination in time for our religious Sabbath Friday night. When we tried to explain the situation he hung up on us. We called back and tried to explain again we either spoke to the same man or another Indian man whom also spoke unintelligible English and he also hung up on us. In the mean time my wife spoke with the counter agents and they tried to find us another flight but by now other airline counters were closed. An hour later I tried the 800 number again and spoke again with the same Indian guy, when I asked to speak to a manager he gave me a hard time then finally said ok, put me on hold which I stayed for a while and realized he just put me on hold indefinitely. Finally after being in the airport for 9 hours we found a flight from United and a family member booked it online for us which we took to Tel Aviv and got us here only 2 hours later than our original flight which had a 12 hour layover in London and we were going to spend time touring but did not get to. As far as I am concerned British Airways has done a horrible job and no one should ever fly with them again. Unfortunately our flight home is with them I hope it goes smooth."
יתרונות: "The crew is friendly. Relative to some other flights I've had, the Economy section is not terrible."
חסרונות: "If you are fairly tall, don't expect to be able to catch some sleep. The earphone socket is located right next to your leg, so expect to break your cable."
יתרונות: "Food was decent"
חסרונות: "One of the worst business class seats - worn and cramped. Boarding was pandemonium Crew was unfriendly"
חסרונות: "British airways new I'l be late , they could send someone to pick me up from the security point, so I could have been on time."
חסרונות: "Screens were difficult to maneuver. In some instances wouldn't open."
יתרונות: "Good schedules and reliable flights."
חסרונות: "Is there anything that America does poorly that the UK will not follow with? Does BA really wish to compete with Easyjet? No meals on a 3.5 hour flight? Extra payments for everything? Sorry, I will not fly Delta or United transatalantic because I have a choice. I guess I should switch back to Lufthansa or Swiss."
חסרונות: "not much room. cant explain the boarding. too complicated and required going down stairs."
חסרונות: "Boring entertainment selections"
חסרונות: "5 hours delay, and at 2 of them we were on board. Terrible food. We asked to walk outside, by foot, in the snow to the aircraft. Terrible flight."
יתרונות: "Crew and entertainment are excellent"
חסרונות: "Food is mediocre. Temperature on the flights to and from Tel Aviv is very cold (needed blanket and shawl both directions)."
חסרונות: "Business class configuration on BA 777"
יתרונות: "Ground staff and crew excellent Boarding was confusing and not announced"
חסרונות: "The breakfast was kind of gnarly - the eggs were oversalted and slimy, like worse than the usual airplane meal"
יתרונות: "Great crew, quiet flight, good food,"
יתרונות: "the staff"
חסרונות: "aircraft, food, entertainment"
חסרונות: "12 hour delay. Very disappointed with British airways"
חסרונות: "Freezing cold cabin"
חסרונות: "The screen was pretty big but quality pretty bad. Looked like 80s CRT. Also bad selection. Luckily it was a red eye flight."
חסרונות: "It gave me a different return date"
יתרונות: "The crew are always nice, trying to compensate for the lack of service provided by the company. sadly, its not enough anymore."
חסרונות: "Everything.. Check in was a nightmare, only one representative for over 50 people. and much more horrible behavior from once a great company, today nothing more than an over paid low cost one."
יתרונות: "crew attentive to passengers and always with a happy demeanour."
יתרונות: "Efficient and convenient."
חסרונות: "The cleanliness of the plans...my tray table has crusted food stains and the magazines in the seat pocket had gum all over them."
יתרונות: "Ontime and efficient"
חסרונות: "No on line checking available from London to SFO"
יתרונות: "Direct filght"
חסרונות: "Limited entertainment options"
יתרונות: "Staff were nice"
חסרונות: "Disappointed with the food choice"
חסרונות: "It is a very short connection time and it is the second time I've missed it. Now according to the schedule I should be arriving Tel Aviv at 11:30 pm instead of 3 pm. And the wait in London is very long."
יתרונות: "For the back of the bus, the seat was still pretty comfortable and I did manage to sleep. Boarding was easy, The entertainment seemed great, thought I fell asleep"
חסרונות: "I didnt' manage to get a good seat. I sat in the middle row, last row of the plane. : ) Also, i must have fallen asleep, but I was never offered even a cup of water."
יתרונות: "the flight was very comfortable and we had a very pleasant flight. The food was very tasty, and all in all the flight was very high standard."
חסרונות: "there was some air hosts strike so service was slower than expected, but all in all the crew was able to attend everybody's needs. landing was a bit rougher than usual."
חסרונות: "Their own employees didn't know that the flight was delayed, though their app had sent out a notice, and they refused to let me go through security, having already given away my seat more than an hour before the flight actually left. Then they refused to admit responsibility and do anything to help except to continue to put us on standby on their own full flights, knowing we wouldn't be able to get on one of those flights for at least a few days. They did finally give us a hotel for just one night and that was only after we kept reminding them that this was all their fault."
יתרונות: "I was late to the flight due to an accident and I have got a new flight quite easily"
חסרונות: "I have got a seat that can take t back, no one told me in advanced this is the situation and the flight attendent keeped telling me why it can't be done instead of looking for a solutioni"
יתרונות: "The cabin crew, as always, were unfailing patient and polite and as helpful as they could be. Given the situation with the IT problem at BA, it was amazing that we were scheduled, and took off on time and arrived in Tel Aviv on time. Congratulations to all!"
חסרונות: "We were at the back of the plane, which was pretty difficult for my 6'6" husband and his long legs. We were told every seat was full (because of the IT problem). However, after takeoff it became apparent that there were some empty seats, but they weren't offered to us. One man was asleep across three exit row seats, for example. We had two seats in a three seat row, which would have given us a bit more room, but a woman was moved to the window seat with us, to accommodate a religious man who didn't want to sit next to her. She was very nice, but the whole situation was annoying and distasteful. And, unfortunately, the food was just as bad as our last flight."
יתרונות: "Great food, great entertainment, short flight that went smoothly"
חסרונות: "Cabin temperature a bit high"
חסרונות: "Food Accommodating bags when space is available"
יתרונות: "the crew was grate, brakfest was good ."
חסרונות: "baggage was lost"
חסרונות: "I WANT TO CAHNGE TIME OF FLIGHT. BRITISH ASKED TO HIGT PAYMENT. IN THIS AMOUNT I CAN BUY TWO TIKETS IN LOW COAST COMPANY AND I HAVE ENOUTH MONEY TO BUY FOOD. PERSON THAT BUY TIKET FROM THE SITE CAN'T CHOISE A SITE AND ITS COME AUTOMATIC WITHOUT TO CAHNGE/"
חסרונות: "we order kosher food for the flights, on the first flight we recive only for 1 pessanger so on the way back we call few days before to the airlines company to confirm that is kosher food for both passengers and they confirm and again we didnt recive only 1 passanger recive for flight over 20 hours way to be with out food"