Mejor el servicio a los dominicanos
Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
יתרונות: "Staff were polite"
חסרונות: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
יתרונות: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
חסרונות: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
יתרונות: "Impressive service... amazing crew, very friendly and professional"
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
יתרונות: "Excellent crew, good food & movie selection."
יתרונות: "very nice crew"
חסרונות: "my baggage was lost"
חסרונות: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
יתרונות: "The flight crew was so friendly and the food was really good."
חסרונות: "Delays, took my hand luggage into the hold,"
חסרונות: "This was just a short commuter flight from Lyon to Amsterdam for connection."
חסרונות: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
חסרונות: "Long haul flight made pleasant by KLM"
חסרונות: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
יתרונות: "The flight arrived a few minutes early."
חסרונות: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
יתרונות: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
חסרונות: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
יתרונות: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
חסרונות: "tough to sit on a plane for 9.5 hours"
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
יתרונות: "Gaps between seats are very narrow."
חסרונות: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
יתרונות: "Overall booking and airport was ok. Food was also actually quite good."
חסרונות: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
חסרונות: "Our lougage did not arrive"
יתרונות: "Very friendly and helpful crew."
חסרונות: "Still waiting to board after missing this connection had to be booked on another airline"
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
יתרונות: "Sandwich was incredibly tasty (although not much filling)"
חסרונות: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
יתרונות: "Friendly staff, good service and on time departure/arrival."
יתרונות: "Good information and helpfil boarding."
חסרונות: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
יתרונות: "Comfortable seats. Warm plane with happy staff."
חסרונות: "Maybe a second sandwich option for food, not everyone likes cheese."
יתרונות: "Just great crew."
חסרונות: "Not comfortable at all and will not book KLM again."
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
יתרונות: "Excellent experience with the cabin crew."
חסרונות: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
חסרונות: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
יתרונות: "The crew service is impeccable. Ground services very friendly and professional."
חסרונות: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
יתרונות: "That we didn’t crash"
חסרונות: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
חסרונות: "Long stop over at Schiphol. Too Long!!!!"
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
יתרונות: "I was upgraded to Buisness so, no complaints"
חסרונות: "No Marlboro light cigarettes on the duty free shopping cart"
יתרונות: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
חסרונות: "The seats in economy were a little too small for a 12 hour flight"
יתרונות: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
חסרונות: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
יתרונות: "The constant supply of food that was offered to you. The crew was nice and always helpful."
חסרונות: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
חסרונות: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
יתרונות: "Much more civilised for the same cost (or less) as the budget carriers. Proper food and drinks included as is the norm with international flights even though it's a very short haul."
חסרונות: "The stinky guy behind me, but that's not the airline's fault."
יתרונות: "Overall, good flight"
חסרונות: "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."
חסרונות: "Completely none sense to change the time of départure (30 min earlier) with just a simple email 24h before and w/o sending a text on mobile phone."