24 hour delay due to a crew member arriving 1.5 h late. People clapped for this? Obscene. Will never fly delta again. A simple error could have been resolved by holding connecting flights for 15 minutes. But no, not enough passengers to cross the 8-10 person threshold. Lost $800 due to this malfeasance. Never flying delta again.
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
Delay and change of terminal last minute
same as from LUX … professional, nice.
They canceled our flights but the flight went on anyway.
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
יתרונות: "Very nice airplane and pleasant crew"
יתרונות: "Crew is excellent, polite and personal!"
חסרונות: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
יתרונות: "The crew was very kind"
יתרונות: "Great atmosphere, crew was excellent!"
חסרונות: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
יתרונות: "KLM are our airline of choice. A great full-service carrier with impecable standards."
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
יתרונות: "Flight arrived on time"
חסרונות: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
יתרונות: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
חסרונות: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
יתרונות: "Friendly crew, upgraded seat was worthwhile"
חסרונות: "More snacks in between meals,"
יתרונות: "Good for both."
חסרונות: "Bigger seats."
יתרונות: "Everything was smooth and effortless."
חסרונות: "Can’t think of anything."
חסרונות: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
חסרונות: "Flight cancelled"
יתרונות: "The crew were really helpful with people who had tight connections because of the delayed flight"
חסרונות: "I wish they had WiFi"
חסרונות: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
יתרונות: "The crew was very nice"
חסרונות: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
יתרונות: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
יתרונות: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
יתרונות: "Entertainment options."
חסרונות: "Service was poor, seat did not recline, and the food was terrible."
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
חסרונות: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
חסרונות: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
יתרונות: "Overall booking and airport was ok. Food was also actually quite good."
חסרונות: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
יתרונות: "Crew was awesome"
יתרונות: "The attendants took great care of us. Super smooth flight."
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
יתרונות: "Very friendly crew going out of way to assist in making trip comfortable"
חסרונות: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
יתרונות: "Really friendly staff. Great service"
יתרונות: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
יתרונות: "The flight attendants could not do enough for you."
חסרונות: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
חסרונות: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
חסרונות: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
חסרונות: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
יתרונות: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
חסרונות: "The seats in economy were a little too small for a 12 hour flight"
יתרונות: "Crew service"
חסרונות: "Flight delayed."
יתרונות: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
חסרונות: "As above"
יתרונות: "The cabin crew were fantastic and funny"
חסרונות: "Tiny seats"
יתרונות: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
חסרונות: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
חסרונות: "Did not get the luggage from connecting flight from Amsterdan to Basel"
יתרונות: "Late flight 1 hour"
חסרונות: "Be ontime"
יתרונות: "checking baggage included, comfortable plane"
חסרונות: "the plane was almost an hour late"
יתרונות: "Brought me home in an hour"
חסרונות: "Delay again"
יתרונות: "Seating availability at check in no"
חסרונות: "No tv"
יתרונות: "Finally not much delay"
חסרונות: "No AC in hot weather in the bus and on the plane for half an hour before take off."
יתרונות: "Leg room, online check in, being on time. Overall ok."
חסרונות: "Old plane, dry food, not too friendly staff and. Not the best value for money"
יתרונות: "It was nice"
חסרונות: "more movies to be purposed ))"
חסרונות: "Everything could be better, lost the second connection to Cluj"
יתרונות: "Nice crew , nice meal"
חסרונות: "comfort of seat , boarding time"
יתרונות: "On time. Clean ."
חסרונות: "less lights while fly"
חסרונות: "My mother (88 yrs of age) solicited help stowing her luggage from one crew member, and was refused!"
יתרונות: "seats were confortable"
יתרונות: "Flight was on time, seats were comfortable. Snack was providedeven if flight was short (1h) Polite staff."
חסרונות: "Everything was perfect!"
יתרונות: "Not much"
חסרונות: "The flight left 1.5 hours late from Amsterdam. It was also frustrating that there were two gate changes! There was no inflight entertainment so good thing I had my kindle! Also the food sucked. I'm not sure what was in the sandwich but it was not great."
יתרונות: "The whole process was very enjoyable in the flight was really nice I loved it"
חסרונות: "I am not used to going through Baggage Claim and then checking in again at airports but after I figured it out it was ok"
יתרונות: "That I didn't get poisoned."
חסרונות: "That I couldn't bring myself to test the sandwich for fear of poisoning. You should have seen how many people handed their sandwich back to the stewardess. What happens to those sandwiches? Do they attempt to hand the same ones back on later flights? I think they do. Anyway, take a close look at those sandwiches they give you before you bite into one."
יתרונות: "That I didn't die in Chisinau"
חסרונות: "Spending the entire time I was in Chisinau at the airport vomiting by some out building on the edge of the property. TAROM gave me food that made me sick. On the flight back, a bunch of people were handing those sandwiches back to the stewardesses after looking at them. Now I know why. I went to 25 countries on this trip, and this was low-light number either A1 or A2, depending on how the other thing shakes our financially. I had 3 flights on TAROM, and only one of them sickened me to the extent that I had to throw up."
יתרונות: "Boarding too early and then sitting on the plane."
יתרונות: "For the first time, in many years, cabin crew apologized for delay"
חסרונות: "Flight delayed, cofee= prepare yourself a nescoffee (even at business class"
חסרונות: "Didn’t leave on time. Food was disgusting. Loud, not comfortable. Last time with Tarom"
יתרונות: "Everything was very quick and well organized."
חסרונות: "They last my brand new stroller even though it was gate checked with a bag and tags. I was told they have no information and can’t help me."
יתרונות: "The employees were nice."
חסרונות: "Checkin process moved very slow and we had to run though security check The people at the checkin counter did not know all the bluecard rules and had to go in the back to verify my husband's legal travel docs and that added even more delay for us We got into the plane with delay and then we sat on the runway for a long time All this we could have survived if we could have had food, but they had no vegetarian sandwich options so the only available thing was a tiny strawberry cake"
יתרונות: "The one good thing was that they delivered me and my luggage safe and sound to the destination."
חסרונות: "Delayed boarding, very uncomfortable and extremely little legroom, no blanket/pillow, dirty/smelly bathroom, ran out of almost all supplies in the bathroom. Entertainment - nonexistent. I would not choose this airline if it weren't for the price."
חסרונות: "Flight was 1h20 minutes late."
יתרונות: "Received a banana with my meal"
חסרונות: "I was one of about 50 passengers who arrived in Bucharest to discover their bags had not been put on the flight. Due to spending over an hour in the airport sorting this out, and the flight being highly delayed, I missed my connecting flight."
יתרונות: "Food, crew cooperation"
חסרונות: "It was OK"
חסרונות: "40 minuets delay Bad food No intertatment"
יתרונות: "the lady in your desk was nice and extremely helpful. We dad a problem with the registration of one of out tickets. She solved it for us/ She did her best to give us the places we asked for. Excellent attention. Sorry I do not know her name."
יתרונות: "Very nice crew; short flight 60', 2 mini croissants and two cookies, really good coffee; easy check in; easy baggage control; people ready to help."
יתרונות: "Staff were cordial and efficient. Boarding was efficient and smooth."
חסרונות: "Uncomfortable chairs (little legroom, no leaning backs for the seats)."
יתרונות: "Had sandwich and beverage on a 40 min domestic flight. Professional and helpful staff."
יתרונות: "The flight was on-time. The plane was clean. It is a red-eye flight so I don't particularly remember anything else!"
חסרונות: "They should abolish passport control. Ridiculous!"
יתרונות: "Great price, no bag fee, nice crew, comfy ride"
חסרונות: "Mediocre food, no entertainment"
יתרונות: "On time and quiet"
יתרונות: "safety fly"
חסרונות: "seats were too small, food looks not well"
יתרונות: "It was comfortable with good price."
יתרונות: "Take-off and landing on time; Cleanliness of air-plane; Politeness of crew."
חסרונות: "Non-functioning online check-in (without any warning whatsoever); Indifference of call-centre personnel inventing non-sense excuses; Ignoring booked seats; Outdated planes."
חסרונות: "I always check in in advance and I did this time as well. However, Tarom website did not offer the option for a vegetarian meal while I checked in. I tried again at the counter and was told I need to call 48 hours in advance for a vegetarian meal. I did not find this information on their website nor does it make sense to me that a vegetarian meal should be so hard to get. They should improve this. I had nothing to eat on the flight :-("
יתרונות: "Good cabin service, with a smile, and complimentary food was served on a relatively short flight"
חסרונות: "No problems."
יתרונות: "The sandwich was yummy."
חסרונות: "Everything was fine"
חסרונות: "As I said, check-in for the Bucharest to PRG leg was very difficult. My hotel needed to help. Ridiculous."
חסרונות: "There was no entertainment, but that was O.K."
יתרונות: "The flight scadual"
חסרונות: "Replace airplane to a modern one!"
חסרונות: "Not to have 2 distressed cats on board meowing non stop for 10 hours."
יתרונות: "Feel like reacist Company"
חסרונות: "I didnt like the treatment of the crew."
חסרונות: "Short and sweet"
יתרונות: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
חסרונות: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
יתרונות: "Entertainment programs"
חסרונות: "New variety of food"
יתרונות: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
חסרונות: "For me this part is not applicable"
חסרונות: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
חסרונות: "Entertainment worked sporadically"
חסרונות: "We had a short delay"
יתרונות: "Crew was solicitous."
חסרונות: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
יתרונות: "Red wine was excellent"
חסרונות: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
חסרונות: "Excelente aerolínea"
יתרונות: "The new movies selection, food was very good, staff more friendly than previous flights"
חסרונות: "Boarding always a problem on MEA we have to wait too long in the queue"
חסרונות: "They lost my luggage :("
יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
יתרונות: "Good food and service"
חסרונות: "Arrived 5 hours late"
חסרונות: "they lost our luggage very inconvenient"
חסרונות: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."
יתרונות: "Liked the transfer"
יתרונות: "That I was able to sleep a bit on the flight - and that we gained an hour."
חסרונות: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
יתרונות: "The only thing that I like about the flight was that it was easy to boarding"
חסרונות: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
יתרונות: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
יתרונות: "Absolutely everything perfect."
חסרונות: "Through my own fault I ordered a different seat instead of window seat. :)"
יתרונות: "Boarding was on time"
חסרונות: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"
חסרונות: "They were unfreindly and rude."
יתרונות: "Standard on most parts with pleasant staff"
חסרונות: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
חסרונות: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
יתרונות: "Staff was nice"
חסרונות: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."
יתרונות: "Todo muy bien Volvería a viajar con ellos."
יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."
יתרונות: "Short, lots of leg space"
יתרונות: "Pretty decent"
חסרונות: "Not much"
חסרונות: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
יתרונות: "Getting there on time despite delay"
חסרונות: "entertainment had very old media and no recent additions. Crew was not very organized"
יתרונות: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."
חסרונות: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."
יתרונות: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
חסרונות: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."
יתרונות: "There was enough leg room"
חסרונות: "The food was not very nice and the aircraft was really cold."
יתרונות: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"
חסרונות: "bad smell around my seat"
חסרונות: "Meal choice missing kosher non-gluten combination."
יתרונות: "Crew was wonderful Helpful, pleasant, capable"
חסרונות: "Waiting for late passengers & their luggage"
יתרונות: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
חסרונות: "There is nothing I did not like."
יתרונות: "quick flight 10 min ahead schedule"
יתרונות: "Friendly crew; comfort; punctuation. Fast boarding"
חסרונות: "Simple food - very small amounts. No entertainment."
יתרונות: "Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight."
חסרונות: "Although incoming plane arrived late, flight home arrived 20 minutes early."