same as from LUX … professional, nice.
חסרונות: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
יתרונות: "Very nice airplane and pleasant crew"
יתרונות: "Crew is excellent, polite and personal!"
חסרונות: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
יתרונות: "The crew was very kind"
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
יתרונות: "Flight arrived on time"
חסרונות: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
יתרונות: "Crew was great, very responsive and hospitable!"
חסרונות: "more lunch choices, especially choices without dairy products."
יתרונות: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
חסרונות: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
יתרונות: "Food and service"
חסרונות: "Working wifi would be good. Better A/C. More comfortable seats"
יתרונות: "Friendly crew, upgraded seat was worthwhile"
חסרונות: "More snacks in between meals,"
יתרונות: "Crew was fantastic, seats and entertainment was great. Very good food choices."
חסרונות: "Everything was very good."
יתרונות: "the drinks"
חסרונות: "seat reservation. having to pay for luggage...."
יתרונות: "Good for both."
חסרונות: "Bigger seats."
יתרונות: "Everything was smooth and effortless."
חסרונות: "Can’t think of anything."
חסרונות: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
חסרונות: "Flight cancelled"
יתרונות: "The crew were really helpful with people who had tight connections because of the delayed flight"
חסרונות: "I wish they had WiFi"
יתרונות: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
חסרונות: "The earphones could have worked!"
יתרונות: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
חסרונות: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
חסרונות: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
יתרונות: "The crew was very nice"
חסרונות: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
יתרונות: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
יתרונות: "Entertainment options."
חסרונות: "Service was poor, seat did not recline, and the food was terrible."
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
חסרונות: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
חסרונות: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
יתרונות: "Overall booking and airport was ok. Food was also actually quite good."
חסרונות: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
יתרונות: "Crew was awesome"
יתרונות: "The attendants took great care of us. Super smooth flight."
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
יתרונות: "Very friendly crew going out of way to assist in making trip comfortable"
חסרונות: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
יתרונות: "Really friendly staff. Great service"
יתרונות: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
יתרונות: "The flight attendants could not do enough for you."
חסרונות: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
חסרונות: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
חסרונות: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
חסרונות: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
יתרונות: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
חסרונות: "The seats in economy were a little too small for a 12 hour flight"
יתרונות: "Crew service"
חסרונות: "Flight delayed."
יתרונות: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
חסרונות: "As above"
יתרונות: "The cabin crew were fantastic and funny"
חסרונות: "Tiny seats"
יתרונות: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
חסרונות: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
חסרונות: "Did not get the luggage from connecting flight from Amsterdan to Basel"
יתרונות: "Good food, good entertainment system, comfortable seating."
חסרונות: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Boarding was two-step, checkin then wait then enter the aircraft. Aircraft was very old, seats worn and even ripped. No entertainment. Feed was very basic - a warm sandwich in a plastic wrap… crew was ok, a bit cold and stern but otherwise polite
Air France lost my luggage again Its the second time in a week
The staff were excellent, very helpful and efficient
חסרונות: "Not to have 2 distressed cats on board meowing non stop for 10 hours."
יתרונות: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
חסרונות: "Short and sweet"
יתרונות: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
חסרונות: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
יתרונות: "Entertainment programs"
חסרונות: "New variety of food"
יתרונות: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
חסרונות: "For me this part is not applicable"
חסרונות: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
חסרונות: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
חסרונות: "Entertainment worked sporadically"
חסרונות: "We had a short delay"
יתרונות: "Crew was solicitous."
חסרונות: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
יתרונות: "Red wine was excellent"
חסרונות: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
חסרונות: "Excelente aerolínea"
יתרונות: "The new movies selection, food was very good, staff more friendly than previous flights"
חסרונות: "Boarding always a problem on MEA we have to wait too long in the queue"
יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
יתרונות: "Good food and service"
חסרונות: "Arrived 5 hours late"
חסרונות: "they lost our luggage very inconvenient"
יתרונות: "Liked the transfer"
יתרונות: "That I was able to sleep a bit on the flight - and that we gained an hour."
חסרונות: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
יתרונות: "The only thing that I like about the flight was that it was easy to boarding"
חסרונות: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
יתרונות: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
יתרונות: "Absolutely everything perfect."
חסרונות: "Through my own fault I ordered a different seat instead of window seat. :)"
יתרונות: "Boarding was on time"
חסרונות: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"
חסרונות: "They were unfreindly and rude."
יתרונות: "Standard on most parts with pleasant staff"
חסרונות: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
חסרונות: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
יתרונות: "Staff was nice"
חסרונות: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."
יתרונות: "Todo muy bien Volvería a viajar con ellos."
יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."
יתרונות: "Short, lots of leg space"
יתרונות: "Pretty decent"
חסרונות: "Not much"
חסרונות: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
יתרונות: "Getting there on time despite delay"
חסרונות: "entertainment had very old media and no recent additions. Crew was not very organized"
יתרונות: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."
חסרונות: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."
יתרונות: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
חסרונות: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."
יתרונות: "There was enough leg room"
חסרונות: "The food was not very nice and the aircraft was really cold."
יתרונות: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"
חסרונות: "bad smell around my seat"
חסרונות: "Meal choice missing kosher non-gluten combination."
יתרונות: "Crew was wonderful Helpful, pleasant, capable"
חסרונות: "Waiting for late passengers & their luggage"
יתרונות: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
חסרונות: "There is nothing I did not like."
יתרונות: "quick flight 10 min ahead schedule"
חסרונות: "The boarding was very slow and to seat to small for me."
יתרונות: "It was a very nice, standard flight. Nothing remarkable good or bad."
יתרונות: "The was not confortable"
חסרונות: "Having more entertaiment"
יתרונות: "On time"
חסרונות: "Seats and legroom"
חסרונות: "Transa ia could start by respecting the law and actually enforcing car seats for small children instead of forbidding families to take their car seats in their airplanes."
חסרונות: "The flight was delayed more than 30 minutes and it took the crew too long to address the issue. It left the passengers wondering what was going on. While we waited the air conditioner did not work and we were left in intense heat. I still don’t know the reason why the flight was delayed because it ."
חסרונות: "Limited seating online Made you stand in long checking line 2.50 for a cup of Nescafé"
יתרונות: "They changed the flight schedule and i asked them for refund and i did not get my money back"
יתרונות: "Everything was fine"
חסרונות: "No problems"
יתרונות: "Not full flight"
חסרונות: "Norwegian nickle and dimes everything seats, foods, luggage entertainment non existent"
יתרונות: "We departed on time It was cheap to check a bag"
חסרונות: "No one in orly is here to communicate with passengers. Neither airline ground personnel nor airport staff"
יתרונות: "The flight was on time."
חסרונות: "Uncomfortable seats, rude staff, had to pay for water, very hot on flight"
יתרונות: "The crew were very nice"
חסרונות: "Uncomfortable, no entertainment, have to pay for everything, arrived late, bathroom smelled like pee"
יתרונות: "All went well with no interference."
חסרונות: "The boarding and bad experience at the departing gate was unprecedented!!! I am a gold & platinum traveler, due to millions of mileage flown for over 40 years. This experience that I experienced at the departing gate was unprecedented, worse than the worse charter flight from a third world country decades ago!!! Apparently Transavia has "Sky Serv" employees doing their departing gate work, and they are the worse I have encountered in my life. Rude, irresponsible, talking back to customers when they dared ask them a question, not caring about anything let alone the comfort of the customers, or advising them of status of departure. As a result, they allowed a line to form for boarding, with all the relevant shoving and pushing, including older people standing and being pushed in line, as the Shy Serv employee went behind the departure desk and THE TIME OF DEPARTURE HAD COME, so it was natural for all to stand up in line thinking they will board, while the ARRIVING PLANE HAD NOT EVEN ARRIVED. And when I realized that (also in line) I asked the Sky Serv employee who appeared as the supervisor, why are they not telling the people that so they can sit down, the answer was "we didn't tell them to stand up"!!! When I told them that I thought it was just considerate to do that, he was joined in defence by his colleagues saying "no-one told you or anybody else to stand up, you and they did". As if this was not enough, when finally the plane came, people debarked, and plane was made ready to board, we were asked to board, only to stop us on the middle of the the boarding bridge and stand there for 15 minutes with no one to tell us anything, until a member of the plane crew came out to advise us of the delay and allow us to proceed to the plane. NEVER AGAIN WILL I FLY TRANSAVIA, or any airline that has "Sky Serv" as it's ground handlers!!!!"
חסרונות: "Free tea & coffee would be ideal"
חסרונות: "Arrivato con 43’ di ritardo da sommarsi 15’ per scala e autobus non presenti . Uno scandalo"
יתרונות: "The crew was personable. Flight was on time."
חסרונות: "Transavia delayed 1:30h the flight."
חסרונות: "Boarding at Orly airport was unorganized and cluttered. Flight was delayed (took too long to depart)."
יתרונות: "Everyone was happy trip went great price aircraft clean crew nice!"
יתרונות: "very nice crew"
חסרונות: "no pre-checkin on my return flight"
יתרונות: "I was stranded in Budapest due to weather and was thrilled to find this flight for same day travel, a few hours later and have a decent price!"
חסרונות: "I liked it all!"
יתרונות: "Cheap ticket"
חסרונות: "Not even complimentary tap water offered. Horrific boarding method and rude staff shouting at people who were waiting patiently. Very likely they will take your carryon even if you comply with requirements, but after you go through the process of security, which is irritating. If they need space they should offer upon check in."
יתרונות: "Cheap. Gets you from one stop to the next."
חסרונות: "Took forever to check in. I know they were under strike at that time but then after waiting for so long and just making our flight, they sent my luggage to Seville Spain. It took 3 full days for me to get my luggage. I contacted via Facebook and email and basically just got the response of I have to wait until it arrives at the airport and the best advice they could give was to call the Seville airport. I mentioned multiple times in my email and message that I did not have phone service. I showed up to the airport everyday to see if it made it in finally it did on day 3. It wasn’t until 5 days later that they even contacted me to say it had arrived but I had already picked it up. Very disappointing."
יתרונות: "Plane comfort was normal to good."
חסרונות: "Boarding staff at Orly was disgustingly rude."
חסרונות: "When I arrive to Orly Airport îm waiting 2 hours to the claim baggage for take my luggage, 2 hours late is very not normal..."
יתרונות: "That I could finally land in Madrid, actually a quick flight!"
חסרונות: "The delay in the flight, a mess at the time of boarding the plane, just terrible!"
יתרונות: "Cabin crew professional, efficient and pleasant. Cabin clean, seats comfortable."
חסרונות: "Nothing not to like."
יתרונות: "Flight was on time"
חסרונות: "Boarding and disembarking were poor"
יתרונות: "Overall good experience. Simple flight. Staff at ORY we’re noce and helpful (I had read negative reviews on them. None of them proven right in this flight)."
חסרונות: "Despite hold baggage was within allowed measures, it was sent as checked baggage (for free). But, to be fair, they do warn you in advance about this."
יתרונות: "We were sent to Kiwi booking to complete the ticket booking. Flight was canceled due to strike but we weren’t informed this till at the airport. This is likely because airline only has Kiwi contact info and never reached to us. Kiwi also didn’t inform us. We were stuck at airport for 6 hours trying to contact airline. Phone can’t be reached. We talked ied WhatsApp Facebook tweeter. All takes like one hour to get response. In the end flights can’t be rescheduled we had to book new flights ourselves and find hotel to stay. They won’t cover for hotel either. The flights refund is now funded to Kiwi which we also need to find time to argue with Kiwi to get back. DOnt know how long that may take. The overall experience has been terrible"
חסרונות: "Transavia should have more capacity to hold customers requests. The representative from Transavia at airport provide absolutely no help. Just told us to WhatsApp Transavia. If that’s the approach then more people should be there responding WhatsApp comments not like no response within one hour. Kiwi is of no help as well. If flights get canceled agents should provide us updates as well. When we contacted kiwi in the airport Kiwi even denied flight cancel."
חסרונות: "I did'' that we have to pay for have water to drink !"
חסרונות: "water is not complimentary"
חסרונות: "Poor attitude from ground service at the boarding gate"
יתרונות: "Quick boarding comfortable"
חסרונות: "Flight was delayed by 4 hours and we were informed about the delay until 20 mins before boarding. The service was all round horrible"
חסרונות: "Awful customer service, no way to handle issues or problems. Their website had a glitch that didn't allow us to pay ahead of time for checked luggage. Calling them didn't help as the call center has no ability to change anything on your booking. At the kiosk they charged us double to check our bags because that's just how that works, even though their website ate our credit card information and didn't give us an ability to pay for luggage before check in online. The whole experience has made me decide to never use them ever again."
יתרונות: "Staff in the plane and food options"
חסרונות: "The major slowness and inefficiency to board and the major delays. Trapped in te plane when they would clearly know that the destination airport would not receive the plane late because of the airport space limitations."
יתרונות: "Lines and delays and shuttles and more delays."
יתרונות: "EAsy boarding, staff, comfort, cleanliness, everything."
חסרונות: "Everything was good."
יתרונות: "Nice surprise. I like this airline"
יתרונות: "Boarding was quick and efficient"
חסרונות: "Carry on baggage allowance - I had a tiny backpack and purse and wasn't able to bring both"
יתרונות: "Customer service was horrible in Rome"
חסרונות: "Train people and dont give people our seats even when we paid for them"
חסרונות: "We waited an hour to get to terminal, unacceptable! Def no frills but flight and comfort were good."
חסרונות: "Letting Customers know ahead of time that food is not included specially on a 12 hr Flight! They can at least offer a glass of water. We paid 8 Dollars for a Sandwich because we where hungry and he said 5 Minutes and after a while we had to remind him that we had placed an order!"
יתרונות: "crew was polict"
חסרונות: "4 hour delay. First class boarded first - good. Then it is a free-for-all for everyone to load all at once. Norwegian needs to implement "Boarding groups" for loading the aircraft to have a smoother process."
יתרונות: "Nothing, this was the worst experience ever."
חסרונות: "1) We were removed from business class. 2) no blankets and no pillow (extremely cold) 3) no entertainment 4) no vegetarian food We paid for business btw."
יתרונות: "We almost died!!! Engine failure during flight"
חסרונות: "No vegetarian meal option. Couldnt eat anything"
יתרונות: "Seating was very comfortable. Very spacious for economy."
חסרונות: "No complimentary food or drink on a transatlantic flight is unacceptable. Was not told ahead of time that food had to be pre-purchased. Charging even for water is ridiculous."
יתרונות: "Norwegian air flies the new 787 Dreamliner which makes the flight more comfortable, quieter and pleasant. The airline crew could have been a bit more hospitable, they didn’t seem very friendly to passengers. I’m not sure if this was attributed to the fact that everything on board is sold"
חסרונות: "At check-in I asked to be upgraded to the Premium Cabin and was told I could do so by paying the upgrade fee, then I was told that there were no more premium seats available on the flight. I wasn’t even offered to pay to select a different seat and I had arrived 4 hours prior to take off."
חסרונות: "The seats on the plane were hard, and the food was fair."
חסרונות: "WiFi wasn’t working and video monitor was temperamental."
יתרונות: "I paid 80 euros to reserve seats A and C. It worked. No one was in seat B so good trip."
חסרונות: "Made you pay for everything. Not even free water or coffee."
יתרונות: "Lighting and timing to allow for sleep and quiet"
חסרונות: "Crew should understand it's not a crime to ask for a drink of water - epecially when the passenger goes back to them"
יתרונות: "Amazing crew and eats"
חסרונות: "Norwegian is a great airline ..they try their best to make sure you enjoy your trip"
יתרונות: "Dreamliner is a comfy plane, good seats w/ decent legroom."
חסרונות: "Food options. Not good choices, overpriced, and they ran out of many options on both flights. Poatao chips stale, terrible corn curls. The only main dish vegan oprion was cup o noodles type soup whivh was bland. I didn,'t know about ordering meals ahead, where I would have had more options. 11 hours is a long time to have such poor options.BRING YOUR OWN FOOD! Water should be offered free of charge- hydration on a long flight is important."
יתרונות: "New equipment Boeing 787 Dreamliner"
חסרונות: "I had to pay for first pice of laggige and for food"
יתרונות: "The crew was very nice and friendly and accommodating."
חסרונות: "This flight was extremely cold in the cabin. I couldn’t get warm. There was nothing to watch on the tv’s making it a very difficult long flight back home."
יתרונות: "The attendandats in premium cabin were great"
חסרונות: "Multiple delays; even after boarding. Disembarking was a mess because everyone simply wanted off the plane. Delay resulted in an unexpected influx of travelers into immigration which was an additional delay. Premium seats may be ok for sitting and watching the limited entertainment selections but not designed for sleeping on an overnight flight. Upon landing water fell to the floor in the galley. Once on the ground no flight attendants bothered to dry it up; despite them all giggling when it happened. Seemed quite unprofessional. Can’t say I’d be inclined to book with Norwegian again. The price may be enticing; but you get what you pay for."
יתרונות: "We liked nothing"
חסרונות: "Super budget airlines. Nickel and dime you for everything including water on a 5 hour flight. The flight was delayed but they never posted it and I have no idea why they have boarding groups since they allow everyone on at the same time. All the magazine says they have charging ports-they don’t and the WiFi is spotty at best.."
יתרונות: "Everything went well ... very nice people work for Norwegian Air"
חסרונות: "My flight from Oakland to Barcelona ( DY7076) was canceled on August 2 and I had to rebook a new flight for the next day, August 3. It means that I had to spend my time and my money in the US one more day and miss all the personal stuff I had to do in Barcelona on August 3. According to my rights, I might have my money back for this flight."
יתרונות: "For a low cost airline its ok"
חסרונות: "The help this company is offering for delayed or lost luggage is less then minimal"
יתרונות: "Modern Boeing, seats are comfortable enough, good selectiom of movies and tv shows and the snacl bar service was on point."
חסרונות: "A little delayed before boarding. We took off 25 minutes late (1sr flight) and 50 minutes (1nd flighr) But it seemed it was because of paperwork."
יתרונות: "Nice plane and nice staff."
חסרונות: "On board everything costs money."
יתרונות: "plane itself was great, crew was great"
חסרונות: "not a fan of this "having to purchase EVERYTHING" system. at least offer water to all passengers once during the flight."
חסרונות: "The flight going to Paris was fine, but the return flight from London was the issue. In over 40+ years of flying back and forth to Europe I have never had an airline weigh my pocketbook to be added to the weight my carry-on baggage for a total weight. I feel this is extreme and cheap and just an excuse to get more money from the passengers. The weight of my pocketbook is not going to cost the airline more fuel to fly the plane."
יתרונות: "The film selection was good."
חסרונות: "Delays with very little information. Cramped plane. Unprofessional staff. No free refreshments. Bad website and faulty app. A budget airline to be avoided."
חסרונות: "That no water was included for guests, I understand food. But i would never recommend this airline to someone."
יתרונות: "The equipment was top-notch. The staff was friendly and efficient. The food was appropriate to flying. The price was right."
חסרונות: "The negatives were so minute that they are not worh mentioning."
חסרונות: "A multi-million dollar company that does not offer you a glass of water on a 7-hr flight, unless you buy a meal. Classy."
יתרונות: "The food available for purchase was unexpectedly fresh and the screen ordering system is convenient. The plane was new and nice and clean, but pretty tightly packed."
חסרונות: "The flight was delayed by an hour and a half and the pilot kept saying that we'd be leaving in five minutes leading to a planeful of frustrated customers. The entertainment system does not have a very good selection of films. The crew was fine, but didn't go out of their way to be friendly or helpful."
יתרונות: "Broken toilets so delayed 4 hours. I’m entitled to about 400 euros according to some law."
חסרונות: "4 hour delay due to broken toilets on Norwegian plane. How do I claim compensation? Phone number please"
יתרונות: "Nothing particularly special."
חסרונות: "Arrived 4 hours delayed, and they always say due to weather to rid of any responsibilities. Flight had no food and had some insane safety warnings saying gathering in groups was not allowed. That's the most big brother thing I've heard in an airplane."
יתרונות: "The boarding experience was excellent."
חסרונות: "No complimentary food or meals."
יתרונות: "Nice plane! Nice crew! Wonderful experience"
חסרונות: "Couldn't tell you, because I liked it all!"
יתרונות: "What's to like? Late boarding... over an hour late leaving terminal. What's to like.... Standing on long lines to board for 30+ minutes. What's to like...not having my proper scheduled date for the trip. What's to like...having to pay an additional $638.50 to purchase a new ticket because my original booking was placed for a different day. What's to like ...when airline representatives are non response. What's to like...no food or drink unless you pre ordered for a transatlantic flight which lasted over 8 hours. What's to like arriving 2 hours late at 11 PM instead of the scheduled time of 9 PM."
חסרונות: "I don't like being gauged for the price of a ticket. I paid more for a one way ticket than for a round trip just to return home on the day I was expected. I don't like being told to stand on line for 30+ minutes when I could have stood on line for 10 if the people who are running the show knew what they were doing. I don't like being told the plane is late due to routine maintenance when routine maintenance is expected to occur in a timely manner not when the plane is scheduled to fly. Never mind how I feel about sitting for 8 hours with no drink."
חסרונות: "The purser (Vinnie, who had been serving up doubles and high fives) arrived and told me that it was unlimited drinks in the premium cabin and there was nothing that he could do about that, and that they had cut him off after he started antagonizing me. I asked why it was that he would knowingly supply a passenger with over ten drinks, jeopardizing the wellbeing of other passengers, and he again responded that it was unlimited drinks in the premium cabin. The younger female flight attendant then told me that the cops would be waiting for the passenger on arrival - when in fact, the port police department was never notified, nor was the Norwegian station manager at JFK. I then spoke with a great guy by the name of David and asked him to take me to the back of the plane. The only seat available was the middle seat in row 28, so i spent the last hour and a half in the back of the coach cabin. About 30 minutes before arrival, Vinnie came to me and asked "so what exactly happened?" claiming that he would have to submit a report. I had already explained to him and several other flight attendants what had happened and they had seen and heard for themselves. Again, I was told that Vinnie never mentioned any of this to the JFK station. On arrival, I waited patiently with all the other passengers, collected my carryon from David and exited the plane - there was no one from Norwegian ground staff or from the port police department. The assailants name is Jaramye Daniels. I am concerned about your in flight staff's lack of response regarding this encounter, especially given the fact that it occurred on the anniversary of 9/11. Public intoxication and assault are criminal acts and should be dealt with accordingly."
חסרונות: "6 hour delay and the worst customer service"
יתרונות: "Newer planes"
חסרונות: "Paid extra to pick seats. Not to pick a better seat but just to pick any seat ahead of time so family could sit together-like a lot extra! Not good Norwegian. Paid extra for food. Not clear on site so didn't know that even on long trip overnight, you get nothing to eat or drink- not even water- unless you order it ahead online and pay OR order it on board and pay. And if you didn't order any food or extras, the crew pretty much ignored you like you werent there not good Norwegian Paid extra for baggage-and a lot! Sizes/weighs allowed for baggage is less than American air carriers and they charge you per kg for overage."
יתרונות: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
חסרונות: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
יתרונות: "The Dreamliner is excellent. Everything is new. I surprisingly enjoyed the games available in the personal entertainment screen."
חסרונות: "For an 11-hour flight, I was surprised that pillows and blankets were not offered--especially since the AC was blasting out cold air. I was freezing throughout the entire flight and ended up getting a cold that I'm still recovering from. The only other issue I had was the lack of variety in movies and tv shows. Most were obscure movies and shows that I had never heard of. More recent/relevant options would be appreciated."
יתרונות: "Comfortable and really works to help alleviate jet lag. Amazing!"
יתרונות: "Low fare"
חסרונות: "When you purchase their lowest fare class, EVERYTHING except water requires paying a fee (even a blanket, and they keep the cabin very cool). And, they charge a $25 penalty if you don't pay to check a bag before you check-in. Check-in at their counter is required, and they weigh your CARRY ON BAGS, WHICH ARE LIMITED TO 10KG TOTAL. (I missed this requirement when purchasing the ticket and in the pre-flight emails.) So they made me check my small roller luggage, which required standing in another long line because ONLY ONE agent could collect fees. So by the time I was done paying, I had already decided that I would NEVER AGAIN fly Norwegian Air!"
יתרונות: "Nothing. They have ruined our vacation."
חסרונות: "They would not allow my friends onto the flight because they were delayed getting in from a connection due to weather. Our flight on Norwegian was delayed 2 hours and had open seats, so i don't know why they wouldn't give them tickets. We tried calling customer service many times and spoke to the people at the check in desks, and they were very rude and told us "too bad." My friends missed the flight and had to rebook a new flight to Europe at an extremely high cost. I will never use this airline again. This was the worst flying experience I've ever had."
יתרונות: "plane seemed rather new."
חסרונות: "WiFi did not always work."
חסרונות: "they do not even serve you water, when I asked for water they asked me to pay, it is not low cost Airline, very unfriendly staff, I will never fly it again. the staff border line rudeness and have attitude issue. 11 hours of flight in unfriendly airline, fod is served if you order it and allowed two cup of coffee and one softwdring."
יתרונות: "Fantastic new airplane; the 787 Dreamliner is quite a nice plane. However. it has it's glitches; we were stuck in the plane while an engineer had to come out to "reset" some instrumentation. We lost an hour, after we pushed off from the gate."
חסרונות: "Kayak let us down; it was completely unclear that we had a "bundled" package which included luggage, the ability to reserve a seat and food. We would have preferred to take additional savings over all of that. We only needed to bring two small bags, for two passengers, which would have easily fit in the overhead compartments. a £200+ savings would have been far better, in addition I wasted a considerable amount of time attempting to reach the airline in an effort to confirm exactly what was included in our purchase. Extremely poor communication from Kayak; not happy!"
יתרונות: "I thought the plane was beautiful and kept well and the staffand staff were friendly and helpful."
חסרונות: "I wish there was a music selection on the screen for entertainment"
יתרונות: "I loved the flight"
חסרונות: "Paying for water is somewhat strange"
יתרונות: "The plane was modern and spacious. A 787 Dreamliner."
חסרונות: "The flight attendant acted like I was imposing to ask for a cup of water."
יתרונות: "Great crew and comfortable seat"
יתרונות: "Staff ok"
חסרונות: "I HOUR DELAY"
יתרונות: "Very kind and helpful crew"
חסרונות: "Boarding process with a wheel chair passenger should be better organized"
יתרונות: "The whole experience was without issue - I arrived at the airport 2 hrs and 15 min before my flight, I checked in with the automated kiosk, received my luggage lablel, proceeded to the bag drop, placed my bag on the belt, the machine scanned my bag and check in was complete - all done in 6 minutes."
חסרונות: "Lining up at the boarding gate blocked those other passengers going to other gates - my only suggestion is to put a barrier between the thoroughfare and those waiting to go into the gate but I am thinking this is more an airport issue, rather than an airline issue as such - not a major issue."
חסרונות: "I have paid for two luggages inside the plane but when I got to the check in the agent told me i only had paid for one luggage so he forced me to pay for a third luggage or he said I would miss my flight even though i had my receipt with 2 pieces. Terrible customer service"
יתרונות: "Le pilote et copilote très sympathiques"
חסרונות: "Pas d accueil dans l avion, chef de cabine triste et pas ravi de travailler. Équipe peu chaleureuse, ni souriante. Pas d au revoir en sortant de l avion non plus"
יתרונות: "Nothing, the most horrible airline with rude crew and unpredictable."
חסרונות: "At least be courteaous when your flight is delayed 3 hours"
חסרונות: "31/2 hours delay, worse place landing no air conditioning"
יתרונות: "The crew was nice"
חסרונות: "One of the toilets was out of order"
חסרונות: "The landing was very bad"
יתרונות: "The staff were very informative."
חסרונות: "Spacious cabins would help us it can feel claustrophobic"
יתרונות: "Friendly flight attendants. Smooth flight. Great food and drinks."
יתרונות: "Crew was amazing! The plane was like new, very clean & very comfortable. The check-in staff was also very frenedly and the service was excellent! The value for the cost was unmatched!!"
חסרונות: "Not Sure..."
יתרונות: "It was on time"
חסרונות: "Bad Terminal and riude check in staff. Sell dear gin tonic and no lemon. hostesses refused to remove used cups for three hours and 3 trequests. Real shame! I took my cups to the gulley myself!!"
חסרונות: "Airplane seats"
יתרונות: "Crew were good for EasyJet"
חסרונות: "Flight was delayed, so car hire office was closed when we arrived"
חסרונות: "Landing - The pram didn’t wait for us at the gate, we picked it up with lagguage. Boarding- the land crew didn’t help or offer any solution for going down 2 floor to the shuttle with a twin pran"
יתרונות: "The man at the self check in was really helpful."
חסרונות: "Baggage check in online and at the desk in the airport makes me really stressed. It is not straight forward, it is complicated and unclear. Every time I fly with Easyjet"
יתרונות: "Easy checking in"
חסרונות: "Delays of 1.5hrs, slow food service onboard. Uncomfortable seats Typical easy jet"
חסרונות: "Delayed, limited food menu"
יתרונות: "The price of the flight"
חסרונות: "Flight delayed"
יתרונות: "Low price, clean, cheerful cree"
חסרונות: "No onboard entertainment, seats do not recline, and even a beverage must be purchased"
יתרונות: "Their friendly service was great"
חסרונות: "leg room might push me out of their great airline"
יתרונות: "הטיסה עברה מצויין..שרות מצויין..הופתעתי לטובה..ממליץ"
יתרונות: "The food is reasonably priced and tastes good."
חסרונות: "The seats don't recline and are so cramped you can't possibly take a nap."
חסרונות: "2 hours delay caused us to lose the day"
חסרונות: "The take off was delayed too much."
חסרונות: "i had problems abuot paiments and im very anoid with this airline, no peepel to speek to."
יתרונות: "Pleasant polite crew. Modern airplane."
חסרונות: "Noosy flight with no onterferance of crew to quite passamgers. Did not allow one of us to bring carryon on board."
יתרונות: "Exhwusting check on process. 1.5 hours of long lines. Then an unpleasamt srprise of 1 hour and 45 minutes delay. Never again. Giora"
חסרונות: "New aircraft"
יתרונות: "easy boarding"
חסרונות: "seats don't recline no entertainment very noisy fussy babies on board need ear jacks to drown out passenger noise (kids)"
יתרונות: "Quick boarding. Even though late getting in, quick turn around on the plane."
חסרונות: "My flight was late getting in. Small seats and remember nothing is free! Highly recommend the upgrade to speedy boarding."
יתרונות: "Very fast boarding, crew is efficient and plesent"
חסרונות: "Flight delayed by 1.5 hours. They said it was the weather, Thunder storms. On August? I doubt it."
חסרונות: "It was delayed 5 hours. Landed at 3am."
יתרונות: "I was offered to check in my hand luggage for no extra fee"
חסרונות: "apparently easyjet sends wrong check-in instrucions to all passengers and so we had to shuttle between terminals, face extremely long queues etc. check-in took from arrival to arriving at the duty free lounge 1.5 hrs(!)"
יתרונות: "The flight was nearly on time"
חסרונות: "The boarding procedure was casually inhuman. Of course the seats were too small, but the boarding process was clearly botched but without a word. Someone threw up it so so hot and packed inside the bus that took us from the gate to the airplane. We were left for more than 30 minutes in this state with the doors shut and the windows largely inoperable. Casually cruel and inhuman. Never fly easy jet again."
יתרונות: "very nice crew. relatively new aircraft. even so the chair doesn't recline it was very comfortable."
חסרונות: "very long delay (however it was weather related and the airline could do nothing about it )."
חסרונות: "The whole thing that it takes off from the old terminal was just awful, every step took twice the time and eventually came running to the plane only to discover that it's going to be late in take off 1 hour late! It ruined my plans! There was no compensation and the flight was not cheap! I had to pay 50€ for the suitcase and 9€for food while for the same price two weeks ago I had a flight way and back with a different company for the same price including food and a suitcase. Never flying with easyjet again"
יתרונות: "Easy and smooth boarding, on time"
חסרונות: "Cannot lean backward the seat, no complementary drinks at all, laggege cost too expensive"
חסרונות: "The check in and flight attendant serving food was rude. During flight children were up and down the aisle, noisy and standing on the seat,i.e. unsafe. Hope not to travel on Easy Jet again."
חסרונות: "The flight was delayed for 2 hours when we were INPLANED. Two hours in plane after the boarding with no space to move was really not easy."
חסרונות: "One bathroom was broken the entire flight leaving just one open and long lines to it"
יתרונות: "The leg space was better than usual"
חסרונות: "I expect water to be provided in any flight, and it was missing"
יתרונות: "Very kind crew"
חסרונות: "No drinking water left after 3 hours flight"
חסרונות: "I would expect to get a very good sandwich for 6 euro , it was dry and not tasty at all."
יתרונות: "The boarding and the treatment our bags got was efficient and friendly."
חסרונות: "Just like the emails I got suggested, I checked in online pretty early. The seats I got were the absolute worse located right in front of the toilet in the last row. Trying to get any comfort with no option to lower the back of our seat and bearing the noise of people using the potty - that was a bit too much. Needless to say our seats back home are even worse since they are on the parallel row in front of the door to the toilet. If all that isn't enough we wanted to drink some fine whiskey we brought with us from the duty free and the bottle was confiscated by the flight attendant, who claimed that I cannot drink any alcohol that wasn't bought from the plane. In the seat next to me, by the way, was a guy eating sushi he just got before boarding. That felt absurd and unjustified."