All well everything was good trained staff
Great flight. Wonderful crew, delicious food, comfortable seats.
חסרונות: "veg food was mostly repeated in all the meals, didn't track who is vegetarian, so ran out of veg food. Pizza wasn't great."
יתרונות: "The crew was really good, even the food was nice"
חסרונות: "I think the economy class seating could be better & even the ticket prices could be reduced a bit"
יתרונות: "Friendly crew, extra legroom, great entertainment options."
יתרונות: "Seat was okay, even when multiple exit row seats were available they would not give it to passengers as they had 500 Dirhams charge on them. Qatar had no such policy when I travelled there two weeks ago they happily let us use the exit row when no one was seated there"
חסרונות: "Seat was okay, even when multiple exit row seats were available they would not give it to passengers as they had 500 Dirhams charge on them. Qatar had no such policy when I travelled there two weeks ago they happily let us use the exit row when no one was seated there"
יתרונות: "Food comfort"
חסרונות: "poor service . Unresponsive cabin crew"
יתרונות: "Personnel were friendly and helpful!"
חסרונות: "The food far too spicy and was unable to eat it!! Sat by someone who should have had two seats instead of one. Thus a very uncomfortable flight."
יתרונות: "Food, Service, entertainment"
יתרונות: "Both ways there was no food of preference. Preferred juices are short. Especiallyif you are tired and want to sleep on their food serving time, you don't get any till next serving even if you are hungry. I woke and informed the team that I would collect later, but they claim empty and gave No way the entertainment is updated to the latest titles. Have 7/8 months old movies listed."
חסרונות: "Carry more food and screw sone new movies."
יתרונות: "some new movies"
חסרונות: "Crew was very unprofessional, they need lots of training. Emirates should hire people who can handle english language properly No proper service of food or drinks ... they had all like beer, wines , spirits.. but the crew was not offering anything"
חסרונות: "No proper service of food or drinks. Never asked if we need any drinks like spirits. Mainly dissatisfied with food and drinks. Crew was not professional, their English was not good .. very hard to understand . they handled everything in hurry Always got response that non veg is over."
יתרונות: "Service, atmosphere"
חסרונות: "1st food was same as it was from Karachi to Dubai"
יתרונות: "Everything is really amazing about UAE, service, amenities, entertainment options, leg room."
חסרונות: "Before the plan even took off for our 14+ hour flight I could tell the seat was uncomfortable, and it was going to be an issue. I don't know why this would be overlooked, as everything else was best in class, but it made for a fairly uncomfortable experience."
יתרונות: "Service and Wi-Fi"
חסרונות: "Brussel sprouts were total mush"
יתרונות: "Nothing. Bad crew."
חסרונות: "No option for vegetarian food on the menu. I had booked vegetarian meal option when I booked tickets, but by the time they got to my seat, I was told there is no more veggie meal left.. it happened with both dinner and breakfast. I asked the flight attendant to substitute some fruits for the egg, so that I can eat something. They said at 30000 feet altitude, the options were limited. I told him, so are my options limited, and running out of veggie food is not my problem, when I had booked veggie meal at 30000 feet and a flight duration of 16 hours. The attitude of one flight attendant "Ahmed" was horrible. He was never helpful, mean to passengers and would not offer any solution to any problem... I was travelling with an infant, and he refused to fill a bottle of water to prepare milk, and said that I had to wait until they finished their ongoing service.."
יתרונות: "Business class entertainment and comfort very good."
חסרונות: "Service was very bad. I had to get up to go get drinks and rarely saw the steward."
יתרונות: "Better crew working this leg of the journey."
חסרונות: "Food was horrific."
יתרונות: "Food and crew were great"
חסרונות: "Entertainment was horrible...it was connected for the first 2 hours only then got disconnected for the whole flight duration...I couldn’t watch any movie, tv show, music, live tv, and the crew tried to reset the screen several times with no success, then it worked again in the last hour...I travelled on business class and paid the extra charge for better service"
יתרונות: "Overall experiance."
יתרונות: "Crew, food, entertainment"
חסרונות: "1 hr delay with take-off due to security check of all carry-on baggage from a passenger leaving the plane"
יתרונות: "First time flying Emirates. Friendly and attentive staff. Flew on schedule. Comfortable seats. Nice food and clean restrooms."
חסרונות: "Boarding of gate A20 location in Dubai"
יתרונות: "Boarding logistics and flight timing were good. Being on time was a big plus. Personnel demeanour was good."
חסרונות: "Food (lunch/dinner) served was stale. I, as a vegetarian, had hoped that at least the fruit served would be good, but to the contrary. The touch-screen (Entertainment) didn't work well. This is true of both onward and return journey."
יתרונות: "I like timely served food and beverages in the flight. And the crew service is excellent. Sometimes the TV is not worked by touch screen."
חסרונות: "I did not get the seats I selected when booking"
יתרונות: "Great hospitality from the crew and quality plane facilities."
חסרונות: "16 hours transit in dubia without any service."
יתרונות: "Staff excelant.restrooms very clean Food was great.landing on time"
חסרונות: "I had 8 hrs.lay over I dubai.need more comfortable chairs in lounge.night stuff was short help.to help wheelchsi traveller's .no major complaint.will fly emirates again."
חסרונות: "Checkin process with baggage limit was so strict that they even won't let 400 gms extra. also the rep in Chennai airport does not even know that I could carry 2 pieces for carry on (laptop & carry on baggage)"
חסרונות: "Ran out of vegetarian meals by the time they got to my seat. So I had to make do with some biscuits and bread"
יתרונות: "One can always be sure that emirates will be a great host almost every time. I enjoyed the service and the variety of food choices available. The staff was responsive and sensitive to individual needs. Enjoyed the entertainment and choice."
יתרונות: "Bad food in flight back from dubai to dallas."
יתרונות: "Overall it's a good airline. Economy is fairly comfortable, great entertainment options, decent food, and the staff is exceptional."
חסרונות: "Emirates baggage on board policy is a bit strict compared to most of the other Asian and American flights I've been on. Usually I'm allowed a regular carry-on and a personal item (i.e., a small backpack), but Emirates was very strict on the personal items. Personal items are limited to only Business and First Class passengers. Also, they were extremely strict about the size of my carry-on. As someone who has been on 20+ flights in this year alone, few of them being budget airlines (which are generally very strict), I had no issues whatsoever with the size of my carry-on until I flew with Emirates."
יתרונות: "Food was great. Service was great."
חסרונות: "Need to have more leg space for a long haul flight."
חסרונות: "It is about 14 hour long flight. There should be m more number of meals served. Pizza served as As snack was cheap, ok but not that great, should have been a meal (lunch or dinner)"
יתרונות: "Excellent service"
יתרונות: "Seat comfort"
חסרונות: "Food was really bad. I have travelled in Qatar Airways B class and there I was impressed by the food quality. Here it was really pathetic. Crew was helpful but were not willing to go an extra step. Like , offering a cup of coffee after someone wakes up."
יתרונות: "Emirates crew have been amazing in every point of our journey!"
יתרונות: "So so"
חסרונות: "The first flight was late by over an hour and nobody could tell us why. They also serve food once and you don't get a snack or anything--you don't even see the attendants--for another 10 hours. Then they serve breakfast close to an hour before landing. The crew is constantly telling you to sit as if you weren't allowed to use the toilet at all when the seatbelt sign is on--and it's on the whole time. So you have to be asking permission to use the toilet when you are right next to the toilet door and about to go in because they don't allow you to use it. That's not healthy for someone to hold it."
חסרונות: "The service i received from airfare.com and Kayak."
יתרונות: "the best all"
חסרונות: "the best in all"
חסרונות: "The changes of the airplane"
על אף שהגעתי בזמן לא העלו אותי על הטיסה
הבידוק בעליה למטוס מסורבל.עומדים הרבה זמן בתור אחד על השני. יש מלא מקום בשדה למה לא לעשות את זה בשטח רחב יותר, מסודר יותר ושיהיה נח לאנשים. הצוות לא מקפיד להגיד לאנשים לשים מסיכות.
יתרונות: "The service was great, crew was sweet and accommodating, food was good"
חסרונות: "Seats were a bit uncomfortable...but what do you expect after an 11 hour and 20 minute flight?"
חסרונות: "The transfer in Istambul was very tight on the way back I literally had to run to get to the flight"
יתרונות: "All was great."
חסרונות: "The airline has so many people from far away places waiting too long for their next connections"
יתרונות: "Crew was good but could be better...timeing was very good."
חסרונות: "Food, entertainment"
יתרונות: "It was a true Turkish Airlines experience! Awesome as always!"
יתרונות: "Cost of seat."
חסרונות: "Nothing! It’s no comfortable at all!"
יתרונות: "Boarding couldn’t be easier. The crew is very attentive and nice!"
יתרונות: "Unlimited booze. Tons of movies. Classy airline"
חסרונות: "customer service needs upgrading"
יתרונות: "I liked the new airplane and the comfortable seats."
חסרונות: "The Turkish Airlines crew, on-board staff at Tel Aviv made no attempt to help get my wheelchair-bound husband on the plane in a respectful manner. We received confirmation that the wheelchair will be at the gate in Istanbul - but it was sent through to Houston, leaving my husband without a wheelchair during our layover in Istanbul."
חסרונות: "flight sells man were horrible. they were not helpful nor caring, and didnt help me with my problem."
יתרונות: "The flight went well with no complaints."
חסרונות: "With Airlines in the US charging for almost everything except the air you breath while on their plane I hate to complain about the meal Turkish provided free but a couple of the items on the tray could have been better."
יתרונות: "Great service"
חסרונות: "No room"
חסרונות: "The people at the counter for boarding were not really friendly. the plane was dirty and in my opinion old. It made a lot of noice."
חסרונות: "Nothing beat"
יתרונות: "great entertainment, pretty comfortable, good service"
חסרונות: "a little bit of a delay"
יתרונות: "the price"
חסרונות: "everything planes were gross and not cleaned in between flights stewardesses were rude and unhelpful food gross passengers were treated like cattle most of the announcements were not even made in english"
יתרונות: "Superb entertainment system"
חסרונות: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
חסרונות: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
יתרונות: "Entertainment and food was good."
חסרונות: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
יתרונות: "I have been travelling on the Turkish airline since years and it is definitely the best"
יתרונות: "Excellent customer service"
יתרונות: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
חסרונות: "שום דבר"
יתרונות: "Turkish Airlines has an excellent entertainment system"
חסרונות: "They used to have more legroom"
יתרונות: "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
חסרונות: "See literally everything above"
יתרונות: "Timeliness Cleanliness Orderly boarding Courteous crew On board meal edible - even tasty"
חסרונות: "Seats a bit narrow"
יתרונות: "The service was good"
חסרונות: "Didn't like the airplane. Bit old. Too long till boarding."
יתרונות: "Overall an excellent airline. Young fleet of planes. Curious service and crew. Excellent selection of enertainment"
חסרונות: "Seat pitch is 31", too small for 6'4" male. Food during this trip and the inbound flights was nom-edible"
יתרונות: "friendly crew and superior service"
יתרונות: "The food is amazing, the crew is very attentive"
חסרונות: "The seats can use work. Very uncomfortable"
יתרונות: "Once on the plane everything was fine."
חסרונות: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."
יתרונות: "Great entertainment and food."
חסרונות: "Boarding was very long."
יתרונות: "Good service"
חסרונות: "They need better movies and music"
יתרונות: "Food was good. Flight was fast. On time."
חסרונות: "There was no entertainment on the first flight at all. Seats are very cramped"
יתרונות: "Pleasant crew, great quality service, good food."
חסרונות: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
יתרונות: "Food and entertainment are great"
חסרונות: "The airplane is not as good as you would expect from the best airline in europe"
חסרונות: "No vegan good woithout order"
יתרונות: "It was a quick 2-hour flight with a delicious meal."
חסרונות: "I sat in the only seat that didn't have a working personal entertainment system."
יתרונות: "Crew was very nice"
יתרונות: "everything was good and don rhith"
יתרונות: "I didn't eat the food because I have dietary restrictions but it looked decent."
חסרונות: "Security going from venice to Istanbul then israel could have been better"
יתרונות: "Food crew movie selection"
חסרונות: "Both flights were late and I missed my connection"
יתרונות: "Food is fresh and tasty. Safe landings and overall flight experience is very pleasing."
יתרונות: "Great chairs"
חסרונות: "Great flight company"
יתרונות: "Friendly crew, easy boarding process. Lunch o.k. but nothing special."
חסרונות: "My husband is 5'11' tall and was extremely uncomfortable because his knees were right up against the seat in front of him. The man on the other side of me was also very uncomfortable because of the same reason. I am only 4'11" and so I didn't have a problem. I would have rated this trip excellent except for the uncomfortable seating. I know this is done to cram in as many seats as possible into the plane, and thus sell more tickets, but from a passenger's perspective, this is a terrible practice."
It was a very good experience
Delta didn't have a pilot for our flight. We were delayed 2 hours while they "searched" for one. Then after they found one that pilot was over hours for the day and refused to fly. So they found another one. Then the flight attendants had to go home and they needed to find a new crew. By the time they were done we were delayed 6 hours from our original flight. I used to love flying Delta. The last few flights have been awful. Sounds like its because of poor company management, hiring, and not giving their pilots raises. They are no longer my first choice for flights.
שירות מאוד טוב מטוסים חדישים נקיים מרווחים
Mediocre food in First Class, I had better food in Economy.
Didn't catch my connection and Delta couldn't rebook me for 3 days....
The check-in process in Rome at FCO with Delta was the worse I have experienced. First the app didn't work so almost every passenger had to check-in. The line went literally out the building. Delta only has two people at the counters. After about 1hr they brought two more. The boarding process was regular nothing special. The food was awful, dull and cold. The crew member were super nice and professional.
We got delayed so much I almost missed my connection but I understand safety first.
Give complimentary earphones to use entertainment
Timelessness could improve greatly. And for a coast to coast flight, the food options were very limited in my opinion (goldfish, 1-pop, and only water after that).
Missed our flight the first time because security and customs in Paris were out of control and took us an hour to get through. Arrived at the gate and had to reschedule. Was informed it was our fault we missed the plane, they did rebook us, but for a flight almost 11 hours later.
יתרונות: "Seat was average"
יתרונות: "Poor service overall. Seats were just like in the economy area, not much different."
חסרונות: "Better service"
יתרונות: "Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks."
יתרונות: "Crew was great"
חסרונות: "Lots of screaming children. Not much to be done about that."
חסרונות: "Seats are small and not good for one's neck"
יתרונות: "We were in coach and the crew made us feel like it was business class!"
יתרונות: "Seats in economy are never comfortable. And someone also reclines their seat. But overall bathrooms were clean and food was good. Really no complaints about the flight itself or the crew!"
חסרונות: "Carry ons are too big! People should not be allowed to bring a piece of luggage inside the cabin. They are very heavy and some people cannot even lift them to place them in overhead compartment. Makes boarding slower and more complicated. Seats need to be a little wider. If a big person sits next"
יתרונות: "The flight was comfortable"
חסרונות: "It got delayed multiple times."
יתרונות: "They were great & super friendly!!"
יתרונות: "I got home alive."
חסרונות: "The crew was surly. The flight was delayed. We received little information about the delays."
יתרונות: "quick and efficient"
חסרונות: "I know it's not the airline's fault, but we were delayed for weather. Also seats do no recline and there is no entertainment."
חסרונות: "The crew"
יתרונות: "My flight was missed due to immigration taking almost 3 hours to get through the line. Delta went out of their way to make sure that I was able to get to my destination on a later flight as comfortable as possible."
חסרונות: "Maybe not traveling through Atlanta if there is immigration clearance involved. I was really slow."
חסרונות: "... on top of that I kindly requested to speak with a supervisor and i was denied it. As a customer I deserved that. I would a ticket with Aerolineas and nowhere it said it was delta. I followed the baggage allowance explained on kayak website and on Aerolineas Argentinas. I took a bicycle which is free and i pay $100 to packed it as Aerolineas wanted. When I arrived it was a Delta flight and they told they don't allow bicycles and that i had to play $150. Aerolineas website and kayak clearly says that bicycles were free on my flight. I show the agent my ticket and that no where it said delta to consider what he was saying since it is an alliance but i was not informed about it. He said no and after wait there for a while before boarding i kindly ask to speak with a supervisor and the denied it and disappeared. I request a refund of my fee to you for providing incorrect information."
יתרונות: "Direct flight on time"
חסרונות: "All good"
יתרונות: "Cabin crew super helpful & friendly. The food was great - all snacks & meals were well prepared and had great flavor, I’m not saying it’s a 5 star restaurant, but I was wasn’t expecting the quality we received. Great job! Impressed by Delta service."
חסרונות: "Traveling is always a challenge - abundance of patience required! We traveled from Dallas, Atlanta, Amsterdam, to Rome & back. Every country had a little different process for boarding and getting around - most had friendly staff, on point, helping clueless, stressed, & frustrated travelers. I was really disappointed in Atlanta, not a very welcoming or helpful spirit for visitors to US - not all (80% were awesome), mainly those trying to greet and direct through customs. Most hate the arrogant America anyway, don’t make it worse - put your best people on the front lines to help with international relations & show why the US is the best. Put those that don’t want to be here loading bags out back! Sorry for the lecture, but this is any business!"
חסרונות: "Every thing was excellent"
חסרונות: "The flight attendants were unfriendly, condescending. They seemed unhappy about having to serve people."
יתרונות: "A meal when I'm traveling"
חסרונות: "The food was just a snacke"
יתרונות: "Direct flight to Prague ; crew was very courteous and apologetic for being late"
חסרונות: "The seat could not recline (26F) and for a long overnight flight of 9 hrs it was very uncomfortable"
יתרונות: "On Time, comfortable seats, good coffee and mixed nuts, smooth flight and landing."
יתרונות: "Big bathrooms, friendly staff, free eyemaks"
חסרונות: "No LCD screen for entertainment."
חסרונות: "Haven't left yet!!!"
חסרונות: "Customer service"
יתרונות: "Nothing, they didn’t care about you or to help, the llady was so rude and unfriendly, this situation ruin my whole trip"
חסרונות: "I call in advance to paid the fees for baggage, I call Aeromexico because was the main airline for the fly, but Delta at Seattle made me paid again the fees for baggage’s even by phone they said that I didn’t need to paid. BE AWARE AND CAREFUL BECAUSE THE LADIES IN THE FRONT DESK didn’t even look the paperwork that you have in hand, they only want to charge you saying that your payment thru Aeromexico didn’t help you in the 1st fly. How this can happen when Delta and Aeromexico are two subsidiary one of another ?"
חסרונות: "Landing was frightening."
יתרונות: "Entertainment (your own device) and crew were great"
חסרונות: "The plane needs to be re-furbished or simply retired. Seats were broken, no screens on seat back for entertainment was disappointing"
יתרונות: "Pilots skill - it was raining hard when we landed"
יתרונות: "The gate person was very accommodating"
חסרונות: "It was over 2hrs late due to mechanical problems. Seems to be the norm."
חסרונות: "Mechanical failure had to switch planes an hour and 20 minutes late"
יתרונות: "Staffing was great!"
חסרונות: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."
יתרונות: "The flight attendant. Lovely and professional."
יתרונות: "Everything was smooth from start to finish, and the flight landed 10 min. early! Can't ask for more!"
יתרונות: "Flying Delta is always a great. Gate agent and crew are top notch."
KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
They canceled our flights that went on anyway.
חסרונות: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
יתרונות: "Boarding was efficient and the crew were nice."
חסרונות: "the seating is horrible. it was the tightest seating I've ever experienced."
חסרונות: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
חסרונות: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
יתרונות: "The socks offered in business were comfortable and nice looking. The red wine was good."
חסרונות: "The food was just average and the seat not too comfortable"
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
יתרונות: "Flight and the crew!"
חסרונות: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
יתרונות: "KLM STAFF WERE VERY PROFESSIONAL"
חסרונות: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
חסרונות: "The plane is so old..,"
חסרונות: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
יתרונות: "Onboard crew were nice and polite. Flight was on time (a rarity)."
חסרונות: "The boarding crew was rude and unpleasant, the plane was boiling hot."
יתרונות: "Food and service"
חסרונות: "Working wifi would be good. Better A/C. More comfortable seats"
יתרונות: "Crew were great"
יתרונות: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
חסרונות: "If I knew how to recline my seat earlier. I did try several times"
יתרונות: "My seat at the window was great and the staff really friendly and courteous!"
יתרונות: "They considered my reguest of vegiterian food."
חסרונות: "I have no complaints."
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
יתרונות: "Nothing to mention"
חסרונות: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
יתרונות: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
חסרונות: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
יתרונות: "Face recognition was amazing"
חסרונות: "Too hot on plane"
יתרונות: "punctuality of boarding and flight time"
חסרונות: "attitude of crew in business class: no sense of true hospitality"
יתרונות: "The seats seemed to have more space on this plane which was nice."
חסרונות: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
יתרונות: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
חסרונות: "Boarding was confusing and disorganized"
יתרונות: "Good services!"
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
יתרונות: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
יתרונות: "Friendly attendants. Decent food, and frequent snacks and beverages."
חסרונות: "No charging ports for electronic devices."
חסרונות: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
יתרונות: "Very friendly service!"
יתרונות: "Decent seat size. Sorta slept the whole flight."
יתרונות: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
יתרונות: "My bagage broke"
חסרונות: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
חסרונות: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
יתרונות: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
חסרונות: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
יתרונות: "Very little if any."
חסרונות: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
יתרונות: "Eveything is well arranged"
יתרונות: "Catering is ok"
חסרונות: "Seats comfort really old school"
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
חסרונות: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
יתרונות: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
חסרונות: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
יתרונות: "Special treat for King's Day Friendly crew"
חסרונות: "15 min late boarding 30 min delay leaving the gate Very little leg room"
חסרונות: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process.
יתרונות: "La ponctualité."
חסרונות: "Variété des boissons proposées."
חסרונות: "Short and sweet"
חסרונות: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
יתרונות: "Good selection of movies."
חסרונות: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
יתרונות: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
חסרונות: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
יתרונות: "Nice and attentive crew."
חסרונות: "Seats not comfortable in premier economy."
חסרונות: "Flight was delayed"
חסרונות: "Entertainment worked sporadically"
יתרונות: "Crew was ok and servicial"
חסרונות: "Food and reception at door of boarding"
חסרונות: "The craft is a bit old. Harsh landing."
יתרונות: "Had decent room space seats comfortable"
חסרונות: "My luggage could have arrived for a start"
חסרונות: "Boarding clusterf..."
יתרונות: "The crew was nice and the seat comfortable."
חסרונות: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
יתרונות: "Great crew and prompt boarding."
חסרונות: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
יתרונות: "Entire trip was easy and comfortable."
יתרונות: "Crew was awesome!!"
חסרונות: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
חסרונות: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."
יתרונות: "Everything! It was a wonderful experience."
חסרונות: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
יתרונות: "Very little"
חסרונות: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
יתרונות: "Intranet wifi meant I could watch entertainment on my iPad"
חסרונות: "Seats are very uncomfortable"
יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
יתרונות: "Over all pretty good for price."
יתרונות: "No extra charge for simple refreshments."
יתרונות: "Timely and smooth teansit."
חסרונות: "Food has a way to go to be appetising."
יתרונות: "Flight crew, pilot,food and entertainment options were great"
חסרונות: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
חסרונות: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
חסרונות: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
יתרונות: "I like the service. They caring and give snacks, comfort and overall"
חסרונות: "None. I like everything"
חסרונות: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"
יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"
יתרונות: "Priority boarding with kids"
חסרונות: "Nothing special just like easyJet ir Rayanair"
חסרונות: "They were unfreindly and rude."
יתרונות: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
חסרונות: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
חסרונות: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
יתרונות: "Speed, professionalism"
יתרונות: "The cheese and the bread"
חסרונות: "The unprofessional staff during boarding and food serving"
יתרונות: "Hospitality of the flight attendants"
חסרונות: "Toilets could hv been cleaned more often"
יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."
יתרונות: "Short, lots of leg space"
יתרונות: "Good on a short flight"
חסרונות: "Paying for carry on due to weight limit. First time this ever happened!"
יתרונות: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
חסרונות: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
יתרונות: "Great people"
חסרונות: "It was an hour late"
יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"
חסרונות: "Meal choice missing kosher non-gluten combination."
חסרונות: "Late...delayed from algiers"
יתרונות: "Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!"
חסרונות: "Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important."