יתרונות: "All was Good, no special negatives."
חסרונות: "Not worth my time to comment."
יתרונות: "the crew were so nice"
חסרונות: "not enough room between seats"
חסרונות: "It’s frustrating to not have the ability to select seats before arriving at check in counter when there’s really not much to choose from."
יתרונות: "vegan sweeties for the kids, so nice as my daughter usually has to say no. Also swiss chocolate - so good! Our veggie meals booked hadn't gone through on the system but we were found some they had anyway - wasn't very nice though."
יתרונות: "Everything aside from the food and cabin atmosphere."
חסרונות: "Food and cabin atmosphere. The cabin felt very stuffy and warm."
יתרונות: "The crew was good"
חסרונות: "Place for the legs and better food"
יתרונות: "The crew were very friendly."
יתרונות: "האוכל והשירות מצוינים והטייסים מצוינים"
חסרונות: "מקום ישיבה צפוף מידי"
חסרונות: "I wanted to get some work done on my flight but I couldn't even open my laptop screen more than a few inches."
יתרונות: "Best flight for a long time. great service and entertainment."
חסרונות: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."
חסרונות: "That it wasn’t a flight to denver"
יתרונות: "Good product"
חסרונות: "Seat had some problems, but the crew fixed it for me"
יתרונות: "The service was exceptional and there was great entertainment available on board."
חסרונות: "I felt like a sardine."
יתרונות: "Nice experience."
חסרונות: "Seats are not so comfortable. Crew is nice, but not too nice"
יתרונות: "Problem free."
חסרונות: "It was a great flight."
יתרונות: "Excellent food. Lovely service. Departure and boarding on time."
חסרונות: "No entertainment at all. Very limited leg room"
יתרונות: "The staff was polait"
חסרונות: "No option to make zhek in No opthin for vegeterian The media in my seat didn't work"
חסרונות: "Ok, old plane."
יתרונות: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."
יתרונות: "The flight was smooth; Attendants were nice and everything worked according to schedule"
יתרונות: "Very comfortable and attendants were very attentive."
חסרונות: "Checking in at the Tel Aviv Airport is an absolute nightmare! It is congested and disorganized."
יתרונות: "The Israeli crew on El Al were very polite and tried to help."
חסרונות: "When we arrived to Swiss desk, after checking in at home including choosing seats, we were sent to El Al desk and had to start everything from the start. We couldn't even choose seats . It was a great disappointment. We don't think we fly in Swiss again"
יתרונות: "By far the worst experience I've ever had in my life. 1. A day after I perches a multi destination tickets I called Swiss air costumer service requesting to upgrade my tickets to business class. no one would even try to help me. They just kept saying I need to contact my travel agent. After 3 phone calls I gave up and decided to wait and upgrade my ticket at the airport. 2. In Prague the night before my second flight I hurt my knee real bad to a point that I couldn't walk at all. The next morning I call Swiss air costumer service again trying to explain them my situation telling them I can't fly and won't be able to make it to my flight. Costumer service cancelled immediately all of my remaining tickets and try to sell me new tickets for a full price. I said I don't mind buy and pay for the one flight I missed but there is no reason for her to re sell me the rest of my tickets that I already paid for, again. Then she start to change prices up and down like in a Chinese flea market. At that point I begged her to talk to a supervisor but she Kept ignoring my request and just try to negotiat for a lower charg she kept me on the phone for 5 hours. My hotel phone bill for that one call cost me 150€. I never got to talk to a supervisor but she took down the charge to 517$ Not included a new ticket flying out of Prague. 3. For my last flight going home. I showed up 2.5 hours Earlier. asking to upgrade my sit to business fin desk send me to talk to asupervisor. The supervisor was trying to process my request but didn't seem to know what he was doing at all. One minute he was on his computer then the next minute on the phone with Swiss air headquarter then back on his computer for more then 35 minutes with no resolute. I still had an hour and half before take off when he told me he can print me the ticket but it's to late now since the gate for my flight is close and I already missed my flight. I said that's impossible cause I still have an hour and half to my flight but he insist on the gate been close and there is no way I can get on that flight. Right away I run back to front desk asking them to print my ticket as fast as possible cause I would really like to get on that flight. In front desk they told me not to worry cause I got plenty of time to get on that flight. So I gave up on the business upgrade and told them that at that point I'll be just as happy to sit by the window. Of course they put me on the very end exactly in the middle. After the door was locked I looked around and saw plenty of free sits available including by the window. 4. In Zurich I finally managed to upgrade my last flight coming back to Tampa fl to business and noticed that the only way they could do that was by contacting Swiss air headquarter for approval. When I asked why is that since I fly a lot and never seen anything like that before one of the lady's there told how Swiss air left all of their front desk powerless and all decisions must be made by headquarters."
חסרונות: "When we finally arrived in Tampa. It hook them an hour and a half to get are bags out. I honestly doubt I'll ever fly Swiss airlines again. Ever. Absolutely the worst experience I've ever had flying. Ps the crew on the plain ware a lot nicer and more professional the people on the ground."
יתרונות: "The new aircraft"
חסרונות: "Lavatory wasn't clean enough"
יתרונות: "Great flight crew and equipment. Courteous and helpful."
חסרונות: "Rude gate staff who boarded economy and business all at once causing a 45 minute delay. Indifferent to passenger complaints and only had one boarding scanner for the entire flight. Slow and inefficient, and worst of all, unapologetic."
חסרונות: "Don't like to wait for no one 30 min inside airplane"
יתרונות: "Everything was great :) food is good, crew is perfect"
יתרונות: "entertainment was fine"
חסרונות: "Everything was ok except that confusion we had while ticketing. Although we have been assigned on on carrier the flight was operated by a different one, which was not cleared in the purchase paper."
יתרונות: "I fly this line often, SWISS is immeasurably better than ElAl. The planes are modern and include an in-flight entertainment system, the food is light years better, the staff more considerate and attentive."
חסרונות: "Cervise was not so good was waiting almost 3 hours on check in"
יתרונות: "Overall very pleased with the airline"
חסרונות: "The only complant I have is not enough leg room but the price was great so it was a compromise."
יתרונות: "I liked the comfort of the aircraft and entertainment"
חסרונות: "That there was a delay which wasnt announced which meant i had to get through an new airport in a hurry for me to get connecting dublin flight. When i got to boarding gate everyone was boarding found this extetemly pressuring"
יתרונות: "the punctualty"
חסרונות: "little space betwwen the rows, bad food no entertainment and a very unfreindly crew"
יתרונות: "Flight was good and comfortable"
יתרונות: "Great flying with Swiss!"
חסרונות: "seats were a bit tight! otherwise, great!"
יתרונות: "I'm very satisfied with Swiss airline excellent service starting from the flight attenders very professional friendly excellent food .if I would recommend this airline absolutely 100%.."
יתרונות: "Great kosher food! Very kind attendants."
חסרונות: "not enough foot room."
חסרונות: "Never happened because I was rerouted through Istanbul. And for anyone checking Istanbul is 3 hours in the wrong direction to my ultimate destination."
יתרונות: "Everthing went as planned. Left on time. Cannot complain."
יתרונות: "Loved the entertainment. Food was great!"
חסרונות: "There was no indication of what line went where while in the boarding process. Nobody told us that we needed to get a blue stamp (??) on our boarding ticket, for what I still don't know. So then we needed to get in ANOTHER line and get the stamp and then stand in line AGAIN just to get on the plane! For being Swiss you'd think you'd have this part down AT LEAST! Boarding by seat number would have been a better idea. Everybody was all over the place getting their bags stored above."
יתרונות: "Friendly flight attendants. Great food"
יתרונות: "The seats The crew"
חסרונות: "Delayed on two flights Too hot on the first flight despite a number of people complaining"
יתרונות: "Great food and drink options."
חסרונות: "Due to special meals, food was quite delayed. Flight was also delayed so it was very tight to get to my connection."
יתרונות: "Good service... Quick boarding"
חסרונות: "Older plane, seats too narrow and short for 11hr flight. Bathrooms are TINY even by airline standards. Entertainment system has lots of choices but screens are low quality."
יתרונות: "Overall good value for the price paid. The service is great and friendly."
חסרונות: "The entertainment system needs some improvement and upgrade."
חסרונות: "They didn't let me on the flight because I'm disabled pure discrimination"
על אף שהגעתי בזמן לא העלו אותי על הטיסה
הבידוק בעליה למטוס מסורבל.עומדים הרבה זמן בתור אחד על השני. יש מלא מקום בשדה למה לא לעשות את זה בשטח רחב יותר, מסודר יותר ושיהיה נח לאנשים. הצוות לא מקפיד להגיד לאנשים לשים מסיכות.
יתרונות: "The service was great, crew was sweet and accommodating, food was good"
חסרונות: "Seats were a bit uncomfortable...but what do you expect after an 11 hour and 20 minute flight?"
יתרונות: "All was great."
חסרונות: "The airline has so many people from far away places waiting too long for their next connections"
יתרונות: "Crew was good but could be better...timeing was very good."
חסרונות: "Food, entertainment"
יתרונות: "The Turkish Airline crew are treat you as guests not as customers."
יתרונות: "It was a true Turkish Airlines experience! Awesome as always!"
יתרונות: "The service"
חסרונות: "No entertainment. Late boarding."
יתרונות: "I have flown Turkish Air many times since 2010, and used to like the airline. Not so much anymore. I would say their entertainment center and food are pretty good."
חסרונות: "They used to have an affordable Economy Premium option, now all they have are seats made for someone 5’5” 150 pounds. Anyone over 6’ can and will suffer greatly. I’m 6’4” and fly many of their 12 hour flights from LAX to Istanbul and have to sit sideways, until my back aches so bad I have to turn. They also keep their planes unbearably hot, which I have no idea why, making the trip in that cramped seat horrible. Their in between meals snacks consist of cheese sandwiches, and the attendants never come around with drinks or snacks. I also fly Singapore Air and Emirates and their service is subperb!"
יתרונות: "Cost of seat."
חסרונות: "Nothing! It’s no comfortable at all!"
יתרונות: "Boarding couldn’t be easier. The crew is very attentive and nice!"
חסרונות: "The crew on board was aloof, and somewhat rude. I was traveling with my 87 yr old mother and they did little to help, especially when we needed the restroom but they had the aisle blocked for most of the time, serving food. There was no way to get around to access the bathroom and the crew turned us away from the only available bathroom in the front. Really?! Not impressed at all. Also the flt was 30 minutes late making our connection tight. One of the young, gorgeous stewardesses was rude and dismissive of me when I asked about it."
יתרונות: "Unlimited booze. Tons of movies. Classy airline"
חסרונות: "customer service needs upgrading"
יתרונות: "I liked the new airplane and the comfortable seats."
חסרונות: "The Turkish Airlines crew, on-board staff at Tel Aviv made no attempt to help get my wheelchair-bound husband on the plane in a respectful manner. We received confirmation that the wheelchair will be at the gate in Istanbul - but it was sent through to Houston, leaving my husband without a wheelchair during our layover in Istanbul."
יתרונות: "Great service"
חסרונות: "No room"
יתרונות: "Free meal and drinkd"
חסרונות: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
חסרונות: "Customer service"
חסרונות: "Nothing beat"
יתרונות: "Will never use kayak again"
יתרונות: "great entertainment, pretty comfortable, good service"
חסרונות: "a little bit of a delay"
יתרונות: "Superb entertainment system"
חסרונות: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
יתרונות: "Good schedules, short wait, nice and helpful personnel, on time, nice plane, bathrooms, good food"
חסרונות: "No air in cabin"
חסרונות: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
יתרונות: "Short flight-everything fine. Great plane."
חסרונות: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."
יתרונות: "I was upgraded to buisnes class :)"
חסרונות: "Every thing was ok"
יתרונות: "Entertainment and food was good."
חסרונות: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
יתרונות: "I have been travelling on the Turkish airline since years and it is definitely the best"
יתרונות: "Excellent customer service"
יתרונות: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
חסרונות: "שום דבר"
יתרונות: "The service was good"
חסרונות: "Didn't like the airplane. Bit old. Too long till boarding."
יתרונות: "good job rushing us to the correct gate"
יתרונות: "friendly crew and superior service"
יתרונות: "Add good airline to Atlanta to eu"
יתרונות: "Once on the plane everything was fine."
חסרונות: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."
יתרונות: "Smooth flight"
חסרונות: "flight canceled , i flew diff, airlines"
יתרונות: "Great entertainment and food."
חסרונות: "Boarding was very long."
יתרונות: "Good service"
חסרונות: "They need better movies and music"
יתרונות: "Food was good. Flight was fast. On time."
חסרונות: "There was no entertainment on the first flight at all. Seats are very cramped"
יתרונות: "Pleasant crew, great quality service, good food."
חסרונות: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
יתרונות: "It was a quick 2-hour flight with a delicious meal."
חסרונות: "I sat in the only seat that didn't have a working personal entertainment system."
יתרונות: "Crew was very nice"
יתרונות: "everything was good and don rhith"
יתרונות: "Everything was perfect during the flight."
יתרונות: "I didn't eat the food because I have dietary restrictions but it looked decent."
Mejor el servicio a los dominicanos
Muy buen servicio al cliente
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
חסרונות: "Friendlier crews"
חסרונות: "Allow business passenger to use front bathroom."
חסרונות: "Nothing. Flight was amazing"
יתרונות: "Flight was on time."
חסרונות: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
יתרונות: "Flight arrived on time"
חסרונות: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
יתרונות: "Comfortable seat, great crew."
חסרונות: "Flight delayed, no USB port and no entertainment"
יתרונות: "Onboard crew were nice and polite. Flight was on time (a rarity)."
חסרונות: "The boarding crew was rude and unpleasant, the plane was boiling hot."
יתרונות: "Very professional"
חסרונות: "Lost luggage"
חסרונות: "There was no wifi on flight"
יתרונות: "Good for both."
חסרונות: "Bigger seats."
חסרונות: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
יתרונות: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
יתרונות: "The flight was smooth, the service was friendly, and the food with plentiful."
חסרונות: "Too much activity in the cabin during the flight."
יתרונות: "Friendly staff"
חסרונות: "Security check at gate; No priority"
יתרונות: "On time and friendly crew"
חסרונות: "Boarding needs improvement"
יתרונות: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
יתרונות: "Crew was in a festive mood, the meal was unexpectedly delicious"
חסרונות: "Seats ok, but could be more comfy"
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
חסרונות: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
יתרונות: "Friendly staff"
חסרונות: "Leg room"
חסרונות: "Nothing special"
חסרונות: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
יתרונות: "Face recognition was amazing"
חסרונות: "Too hot on plane"
יתרונות: "Good flight, arriving well on time."
יתרונות: "The entertainment options were good."
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
יתרונות: "He missed it due to having a 32 minute layover, which he ran all the way to board."
חסרונות: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
יתרונות: "Nice flight, nice crew, and a nice experience."
חסרונות: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
יתרונות: "Ground staff at Manchester very helpful"
חסרונות: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
יתרונות: "Short-hop flight, fit for purpose."
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
יתרונות: "No chargers or tv on planes"
חסרונות: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
חסרונות: "Terrible service in flight and customer service wise .. app functionality was below"
יתרונות: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
חסרונות: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
יתרונות: "Service was good"
יתרונות: "The crew was very nice and helpful."
חסרונות: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
חסרונות: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
חסרונות: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Seating was run down.. needs lots of improvements..
Air France lost my luggage again Its the second time in a week
Luggage handling was disgraceful and lots of luggage was left behind after being delayed for more than an hour.
חסרונות: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
חסרונות: "Short and sweet"
יתרונות: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."
חסרונות: "Advertised October Pink products but did not have them for breast cancer support"
יתרונות: "More space in business class (777-300) than many other airlines."
חסרונות: "Entertainment very limited. No adjustable air vents in this aircraft"
יתרונות: "Incredible staff. Super polite"
יתרונות: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
חסרונות: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
חסרונות: "Entertainment worked sporadically"
יתרונות: "Crew was ok and servicial"
חסרונות: "Food and reception at door of boarding"
יתרונות: "Late departure, dirty, staff not friendly."
חסרונות: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
יתרונות: "Average crew. Average seat."
חסרונות: "They could have controlled screening babies better. They just let them scream....."
יתרונות: "Tight seat, was moved out of exit row because of my age"
חסרונות: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
יתרונות: "The cue lines per zone are the most brilliant idea!"
חסרונות: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
יתרונות: "The crew"
חסרונות: "Seats! They were too small!"
יתרונות: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
יתרונות: "Crew was very nice. Food was good and tasty."
חסרונות: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
יתרונות: "FA kept bumping into my seat waking me up"
חסרונות: "Return the 777 to 9 across"
יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
יתרונות: "Crew was nice, too short of a flight to figure out more"
חסרונות: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
יתרונות: "It was only 2 hours"
חסרונות: "Small plane, no movies"
חסרונות: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
יתרונות: "Nice staff, very professional and helpful."
יתרונות: "Plane was comfortable and new."
חסרונות: "Nothing really."
יתרונות: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"
חסרונות: "They were unfreindly and rude."
יתרונות: "The food, entertainment, and service. Waited for me after almost missing my flight."
יתרונות: "Super fast boarding and smooth takeoff"
חסרונות: "I was asked to change my seat repeatedly"
יתרונות: "Boarding & crew (inc ground staff & check-in) all good."
חסרונות: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."
יתרונות: "It was on time and the crew was good"
חסרונות: "The food wasnt upto the mark"
יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."
יתרונות: "Short, lots of leg space"
יתרונות: "Great crew"
חסרונות: "Food could be a bit better. White bread is unhealthy."
יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"
חסרונות: "Meal choice missing kosher non-gluten combination."
חסרונות: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
יתרונות: "Friendly crew; comfort; punctuation. Fast boarding"
חסרונות: "Simple food - very small amounts. No entertainment."
יתרונות: "The flight went smoothly from boarding to landing. The crew was helpful, kind, & courteous. I would definitely fly Air France again. Online check-in was also easy to follow and complete."
יתרונות: "Good food. Although no Cappucino as in AF from Sanfransisco to Paris."
חסרונות: "No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me..."
יתרונות: "Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission."
יתרונות: "Super comfortable even in coach (upstairs). I was impressed with service and quantity and quality of food. Would be pleased to fly them again."
חסרונות: "Seat did not recline as much as normal aircraft."
יתרונות: "Crew were great"
חסרונות: "Food was ok - don't know why my vegi meal didn't have cheese and dairy in it, would have made if better. Boarding was ridiculous long line. Could have been more efficient"
יתרונות: "Boarding was efficient, the flight was on schedule, crew was nice."
חסרונות: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."
Everything was great except that the Wi-Fi kept going out when I was trying to watch movies on the flight. But flight crew said they tried to reset it and they were trying to fix it so I am not really complaining about it. Everything else was perfect
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
Original flight got delayed 2 hours the only option for an earlier flight was to sit in back row window seat which didn’t recline and the fuselage curved over making it claustrophobic without a normal window. Worse flight in twenty years. American doesn’t give a rip about customer service. They just want to pack more seats in plane. They also didn’t have a full arrange of beverages and only had pretzels for a 3 hour flight.
Lost luggage due to jammed pulley for luggage. Took over an hour to retrieve luggage.
חסרונות: "30 min to de-ice an E170? Why?"
חסרונות: "Delayed flight"
יתרונות: "Flight on time"
יתרונות: "I observer th crew at this flight were very friendly and helpful, unlike my previous flight in the past years."
חסרונות: "Keep it up!"
יתרונות: "The crew and the service was excellent."
חסרונות: "Flight was about 30 minutes late for a minor mechanical issue"
חסרונות: "The constant updates on delays was pretty miserable."
יתרונות: "There was a lot of entertainment choices"
חסרונות: "Seats are so crammed. Plane was late."
יתרונות: "Amazing plane and service"
יתרונות: "Food and staff are great"
חסרונות: "Small space between seats"
יתרונות: "Seat was good."
חסרונות: "Paid extra for free booze, but they didn’t serve booze, except to first class of course. Saying the flight was so quick, they weren’t even getting it out."
יתרונות: "Staff was absolutely awesome."
חסרונות: "The sound on my TV was not working properly so I did not get to watch or listen to anything during the whole flight."
יתרונות: "Even the food was decent (granted, I flew in 1st,so at least there was food)."
חסרונות: "Power outlet cover was busted. But it worked."
חסרונות: "Very upset with baggage handling and charges for baggage on an international flight. I bought an economy fair but was not well informed about fact that charges for baggage would be made. I ended up paying more in fees for baggage and seats than if I had purchased a "regular" coach fare or had flown on another airline. Will do this next time. Also, both my pieces of luggage were damaged and not properly latched following opening by security."
יתרונות: "Friendly crew"
חסרונות: "Tight seating leg room non existent."
יתרונות: "Flight was smooth"
חסרונות: "Lines are very long and the check-in staff are not good at their jobs. For example, I arrived 2 hours early and they ended up letting half the line cut in front, which made me barely make my flight."
יתרונות: "the flight was AVIANCA , not American Airlines"
חסרונות: "The entertainment screens did not work in my seat and my wife's seat."
חסרונות: "Canceled flight. Moved us to another flight IN ANOTHER CITY. Changed our second reschedule flight gate from one end of the airport to the other. NONE of the walkways worked. Total unorganized mess - this airline is run like idiots are running it! Very challenging as I have CHF."
יתרונות: "Thanks everything was on time. Very nice cre"
יתרונות: "everything fine"
חסרונות: "having to gate-check our hand luggage"
יתרונות: "great flight! THank You"
יתרונות: "Same as first flight."
יתרונות: "I'm gluten free & I don't eat pork so I would like a gluten free no pork option!"
חסרונות: "Old plan with old seats and no individual screens. Very disappointing for a major airline! I wish I know it before buying my ticket."
חסרונות: "The first plane was broken and the pilot kept coming to brief the passwngers that it was broken but it may be fixed and so on, it would have been better if he had just let the counter clerk say the plane is delayed due to maintenance. As a customer, i dont need all the rambling explanation every ten minutes about the issue. I was told that we could board another flight leaving in 30 minutes, so i went to that gate, crew was not there and we boarded the plane. We had to de- board and wait for the crew. After the crew showed up, the rest of the flight was pretty standard."
יתרונות: "The flight attendants were very nice and helpful and the flight was smooth as expected."
חסרונות: "Nothing the airlines caused. I would however like to know if the plane will have screens and plugs on the plane before hand. Our flight coming had it and our flight home didn't and my phone was dead :-("
יתרונות: "Agents were very helpful"
יתרונות: "The pilot did a great job flying. Very smooth."
חסרונות: "The flight attendants were pretty mean and just overall dissatisfied. Apparently we had community water to share? Everyone gets water from the same bottle?? Too strange."
יתרונות: "We were notified of the pending delay in our flight from Athens to Philly very promptly on the morning of the 10th. We immediately called and spoke to a British Airways agent and also a supervisor who was understanding and kind enough to accommodate us by reserving seats on a later connecting flight with American Airlines from Philly to Phoenix. We did not receive a confirming email and ended up calling back. We were then told that Vouchers will be waiting for us at the Philadelphia airport with our names."
חסרונות: "When we checked in at Athens airport there was no information available for our connecting flight in Philadelphia. The AA counter was chaotic, the agents were rude and had changed our seats to 2 separate areas. When we arrived in Philadelphia there were no vouchers waiting for us. The only thing that the agent could find were seat assignments . We stood in line over an hour waiting for her to figure out what had happened and almost missed our connecting flight . Even though my daughter was in a wheelchair with a brace on her leg and in pain, the agent at the counter was not very empathetic at all. The agent also kept saying that this was not correct somebody made a mistake to tell us we were booked and that person will get in trouble. Eventually she spoke with the supervisor and gave us 2 boarding passes."
יתרונות: "That I was found an alternative flight and was boarded swiftly."
חסרונות: "That my flight was delayed four hours or more and then cancelled so I had to be transferred to a totally different flight in the early hours of the morning and that my luggage was delayed and travelled on a different flight to mine. The entire experience was very discouraging."
יתרונות: "it was easy to check in and short layovers"
חסרונות: "planes were really old and uncomfortable, I could not sleep at all, the seats are ridiculously small and not fit for a grown up. One of the worst flights ever for sure"
יתרונות: "love it!"
חסרונות: "The flight was late by 2 hours."
יתרונות: "Seats, food was okay, personal tv was very nice and complementary wine was a plus!"
חסרונות: "Food could be improved. Sleep masks would be awesome as well."
יתרונות: "Again, it seemed to me there was more legroom in first class than on similar Delta flights - meaning it was more comfortable. Also, there was a delay of a couple of hours leaving Dallas due to a problem with the plane's radio, and the American employees handled it very well, keeping the passengers informed and smoothly transferring everyone to a substitute plane."
יתרונות: "Loved the comfort of the plane. There was generous seat space especially when reclined in the main cabin. Personal entertainment screens with abundance of options to choose. Flight crew was very pleasant and helpful. T"
חסרונות: "The flight was over an hour delayed in boarding and departure without any reasoning."
יתרונות: "They provided tablets."
חסרונות: "They changef aircraft for an old one. Bc Seat really uncomfortable. Not dorect aisle access. No avod. No wifi. We were waiting 20min at the aircraft door waiting to enter."