יתרונות: "comfortable seat, plenty of leg room"
יתרונות: "Food was great, in boarding and off boarding was quick"
חסרונות: "More snacks"
חסרונות: "Yes specially the food"
יתרונות: "Seats were comfortable and roomy"
יתרונות: "Got the emergency exit seats, extra leg room"
חסרונות: "Choice of food"
יתרונות: "The Crew and the clean aircraft."
חסרונות: "Nothing Everything was great"
יתרונות: "Always a good flight with Avianca."
יתרונות: "Seats were comfortable."
חסרונות: "Breakfast. The eggs were scrambled but not very runny/not fully cooked. The representative at the avianca counter at check-in in Cartagena airport threw the passports on the counter twice instead of placing them on the counter or handing them directly to us. Lack of professionalism."
חסרונות: "more drink options"
חסרונות: "Delays, no communication, missed connections."
חסרונות: "Just awful!!!! Original lay over was 2 hours in Cartagena it became 7 hours. Missed my rental car. Missed my first day at the hotel Los recuerdos!! Just awful. I need something done."
חסרונות: "Avianca one of the best airline"
חסרונות: "140 minutes of delay"
יתרונות: "The inflight service is rwally good."
יתרונות: "Easy boarding, new clean plane."
חסרונות: "About an hour late, long wait on tarmac ."
חסרונות: "I did not like how during reservation, you cannot put a space between the two words in the first name or last name. For example, I was forced to put "MariaAlejandra" as the first name instead of "Maria Alejandra". I had to call the airlines and go through a hassle to ensure there will be no problems boarding the plan because of this minor name difference."
יתרונות: "SPACE, FOOD, ENTERTAINMENT ALL GOOD"
יתרונות: "Plane ride was smooth and on time."
חסרונות: "My seat did not recline. Only served coffee and fruit punch with a tasteless corn cracker"
יתרונות: "Just the comfort feeling riding my first trip to Colombia. Both crews were amazing. Food was tremendous. I dig the hot towels. Thanks AG"
יתרונות: "The attentiveness of staff. The cleanliness of plane. The food and beverages provided on the plane. Being able to watch complimentary movies of your choice."
יתרונות: "They put me on an early flight to ensure to have more time for the flight Bogota to Rio de Janeiro"
חסרונות: "The food"
יתרונות: "Spacious aircraft with entertainment system"
חסרונות: "Check-in took more than one hour even though only few people were in front of me"
חסרונות: "Too many delays and cancellation of my direct flight causing a new route which included a layover. Avianca has become increasingly unreliable. Their in flight services used to include food and now only refreshments are provided. Even in the business class section you are only provided with drinks. I would caution people and look for other airlines."
יתרונות: "Seemed to be more leg room than I'm used to."
חסרונות: "Airline employees at gate did not take the time to search passenger return flight in system, despite return being through Avianca and easy to find. This led to passenger missing flight. They ended up finding it after the missed flight and placing passenger in the following day's flight."
יתרונות: "Fantastic customer service"
חסרונות: "Kayaks reservation was not ticketed and I had to buy new ticket at airport ."
יתרונות: "The Airline is cancel my flight I had to stay for four nights because of cancellations had to spend money and when I arrived to my flight they promised me as a courtesy of consolation to upgrade to first class and it’s never happened I’m very very disappointed I’m never going to recommend Avianca to nobody matter fact I’m about to go to small claim to claim my ticket back"
חסרונות: "All The promises and handling that they never went through I was missing work aggravated and spending money that I didn’t need"
יתרונות: "Very nice whole experience. No waiting for check in or security. Boarding was quick & efficient & flight was excellent. Much better experience today than the other day flying with LATAM"
חסרונות: "This is complete false advertisement and a blatant example of bait and switch. After booking 4 direct flights from New York to Barranquilla to Cartagena to Medellin and back to New York, only one of which was through bogota, I got 3 notifications that all my flights were now going through bogota with 3.5 hr layovers! Worst airline ever."
חסרונות: "Called "customer service" and they changed my tickets. Tried to rebook 3 times but each time was a problem and lost each of the 3 reservations because they can't take payments. They should not have changed anything to begging with. It's a trap! Now I have to figure out how to get my money back."
חסרונות: "Flight delayed"
יתרונות: "I like the comfort measures of this ~2.5 hour flight each way trip without being "nickel and dimed" like what happens on the so-called "economy" airlines."
חסרונות: "This airline is awful. Never again."
יתרונות: "Everything is Excellent"
יתרונות: "The check in staff moved us to an earlier flight from Cartegna to Bigots so we wouldn't have to rush to make our Bogita to New York flight. Very nice of them & much appreciated. We flew Avianca 8 times over the past 11 days thru Peru & Colombia & had great experiences all the way around."
יתרונות: "The attention"
חסרונות: "No food"
יתרונות: "I like the fact that the flight left on time"
יתרונות: "Their service has lowered the standards though and that is why I do not grade them 5 stars. In particular the crew in the plane was not as nice and the food was not as good as before. Compared to other airlines I frequent though, Avianca is the best."
יתרונות: "On the flight down from Miami to Cartagena, we did not expect a meal...and since we are all vegetarians, pretty much did not get one, but the flight attendants gave us what they could. I called Avianca and requested vegetarian and received for all 6 of us! Also, pleased that my whole family was seated in one row."
יתרונות: "Just a very good honest and helpful airline - a first class service from a reasonably priced airline. I was in business class and extremely comfortable and very reasonably priced for the extra room and service"
חסרונות: "My office in UK needed to change my departure day electronically. She was told she needed (for complex reasons) to go to London to do this - ridiculous as we live on the Isle of Wight. The other option was I needed to go to the airport to change it and pay supplement. Luckily it was only a 30min taxi ride from my hotel. The desk staff could see the issue and resolved the problem within 20mins - extremely helpful. A shame this could not be sorted in UK by phone and email"
יתרונות: "Really really nice plane"
יתרונות: "USB port and entertainment tablet on seat"
יתרונות: "Avianca is the most comfortable airline I've ever used. It's like heaven compared to many others. I would fly it every time if I could."
חסרונות: "Boarding's a bit chaotic."
יתרונות: "Everything I love this airline"
יתרונות: "Speed of boarding and friendly crew"
על אף שהגעתי בזמן לא העלו אותי על הטיסה
הבידוק בעליה למטוס מסורבל.עומדים הרבה זמן בתור אחד על השני. יש מלא מקום בשדה למה לא לעשות את זה בשטח רחב יותר, מסודר יותר ושיהיה נח לאנשים. הצוות לא מקפיד להגיד לאנשים לשים מסיכות.
חסרונות: "The TV wasn't working and the crew I asked for help didn't do anything about it"
חסרונות: "No Free WiFi in the airport, and the salad on the plane was taste-less. There was not entertainment device on the plane."
יתרונות: "MUCH SPACE WITH ALMOST EMPTY AIRCRAFT ."
יתרונות: "Good service good food and entertainment system worked well."
חסרונות: "They need to update the airplanes."
יתרונות: "Great service , great planes"
חסרונות: "All was great"
יתרונות: "I would recommend Turkish Airlines to anyone. Excellent food and personnel"
יתרונות: "Service great."
חסרונות: "Seats were three across very cramped and uncomfortable."
חסרונות: "Movies didn't work well"
יתרונות: "The landing."
חסרונות: "My special meal had been canceled."
חסרונות: "seats were definitely narrow"
חסרונות: "Leg space on this flight was less compared to other flights I had with TK."
יתרונות: "great vegetarian food"
חסרונות: "very short time layover between arrival and departure in istanbul by time we departed the plane which landed on time at 12.30 we got on bus that got top terminal at 12.45 and ran crazy fast to get to boarding for flight leaving 13.25. flight that close together are very stressful and unreliable"
יתרונות: "wonderful staff."
חסרונות: "there was a delay we were not told about, we left an hour late, but we're not told anything, this is problematic as you pass through a second round of security to sit by the gate and can't even go to the rest room with out repeating the check. the landing was very rough but no ones falt"
יתרונות: "Food good movie selections and Nice staff"
חסרונות: "Seats too close"
יתרונות: "The quality of their team"
יתרונות: "Plenty of room Nice multimedia screens"
חסרונות: "Crew was ok"
יתרונות: "Food and drinks,"
חסרונות: "No USB outlets."
חסרונות: "There was no personal monitor to watch movies during the flight"
יתרונות: "good entertainment system good legroom new airplane"
חסרונות: "lowered the food standards compared to previous flights flight was late"
חסרונות: "Again the take off was late in 45 min. Leg room could be better. Was very tight for my hight, 185 cm."
חסרונות: "Gate change not announced and when we asked at the desk, we were told "we are not the information booth!" Then it was a 90 minute wait to get through security."
חסרונות: "seats in economy far too close together ... nose to back of seat in front of me about 9 inches. when seat back was back."
חסרונות: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
יתרונות: "Overall it was a smooth flight except for few minor issues."
חסרונות: "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."
יתרונות: "That the plane didn't crash."
חסרונות: "The seats were dirty and there was no entertainment system. In 2017 this is unacceptable."
חסרונות: "to hot, very hot!!!"
חסרונות: "The company lost my baggage"
חסרונות: "TV did not work. Crew said there are a lot of broken TVs and there is nothing they can do."
יתרונות: "Quick and nice"
יתרונות: "Comfortable seat, quick boarding and deplaning"
חסרונות: "No in seat entertainment, bad food"
יתרונות: "Good food. Wide choice of beverages. Entertainment. Flight is only 1h 45min Departure on time."
יתרונות: "the food is great, very good multimedia system"
יתרונות: "Crew were very nice and professional."
חסרונות: "The flight from Istanbul to TLV was scary. The Pilot hit the brakes half in the middle of the take off due to a "technical error". It was very scary, even the flight attendant was in panic. Plus, the food was uneatable. Hope to never fly with Turkish Air again."
יתרונות: "Aside from the crew and their patience, nothing"
חסרונות: "Everything aside from the crew"
יתרונות: "the crew was nice"
חסרונות: "the entertaiment was very poor..there wasn't at all audio - music or whatever the landing was harsh the boarding was late"
יתרונות: "Excellent and cooperative staff. It was a smooth flight."
חסרונות: "My Luggage did not make it, I don't have any information about it :) Lot of people did not get their Luggage"
חסרונות: "There e was NO Turkish air representative on the ground upon arrival. We needed a wheel chair the it was not arranged."
חסרונות: "Connecting flight did not have my luggage from previous flight."
The food can be more abundant
The conection flight was a nigthmare, almost we could miss the flight. The terminal was to far. And only one hour
I travel with a Service Dog. Have a relief area please on both sides of security. With fake grass got the dogs and washing area so it will not smell of hog urine.
יתרונות: "Crew and i ohhh ver all copa experience."
חסרונות: "Nothing. I am now a loyal Copa flier. Any of my trips to Latin America I will consider flying with Copa"
יתרונות: "The seat comfort and staff especially the captain - very engaging"
חסרונות: "WiFi on the airplane to access flight map and other services."
יתרונות: "good crew, food was okay."
חסרונות: "really uncomfortable seats, too small for an international flight. couldn't lean back because the guy behind me was tall, so my back was hurting the entire time."
יתרונות: "Nice crew, work well together!"
חסרונות: "Nice job!!"
יתרונות: "Friendly crew, always on time"
חסרונות: "The food was very little, a cold sandwich."
חסרונות: "The fligth could come with entertainment services"
יתרונות: "The options with entertainment, lots of good movies"
חסרונות: "More choices of food (I was in the last row and beef was all they had) they run out of option too fast"
חסרונות: "The flight is so short that if you didn’t bring headphones, you miss all the entertainment. It wouldn’t be bad at all that the sandwiches are not stone cold. I fly copa very frequently and I know they often heat them up"
יתרונות: "The crew was attentive and friendly."
חסרונות: "I was quashed beside a large stranger. The seats were not wide enough."
יתרונות: "Staff was so nice when I felt sick and kept asking if I was ok. Entertainment was also good."
חסרונות: "The process of getting on the plane was terrible. Once getting though gate security there really should be access to water, a restroom and ac. Also out of group of five, three of us were moved up to business class. It seemed unfair that we couldn’t all have been moved up as a group."
יתרונות: "The only good think is that they are always on time"
חסרונות: "Please, better entertainment options. Movies are few and old! Food is getting worst at every flight... And please, don’t be cheap and pay for a tunnel for desembarkment."
חסרונות: "Choice of movies"
יתרונות: "flight was right on time"
חסרונות: "not much leg room"
יתרונות: "Only thing I liked was the tv in the seat"
חסרונות: "I did not like how the plane does not have WiFi. Also I had an issue with the food. I was seating in row 30 which is the back of the plane. They started the food in the front so by the time it got to the back we did not have an option. I don’t understand why their isn’t enough of the 2 options."
חסרונות: "I asked for vegetarian meals & didn't get it. I asked for seats not on the wing and got the wings all my flights. Not happy, bad service"
יתרונות: "Great food, friendly service, answered all of my questions."
חסרונות: "New entertainment system requiring one’s own cell phone, layover too short in Panama, many people had trouble catching connecting flights."
יתרונות: "Excellent service"
יתרונות: "The flight was not full so I had the row to myself and could stretch my legs. Overall, though, there was good legroom and the seat was generously sized."
חסרונות: "Would have like an adjustable headrest so I could sleep more easily."
חסרונות: "Copa needs to start letting customers choose seats a head of time, for my second leg the system didn't allow me to do so when I checked in the day before, therefore I got a seat didn't want."
יתרונות: "Fast boarding Exact timing"
חסרונות: "No entertainment at all Mini sándwich as snack"
יתרונות: "The legroom on Copa in economy is outstanding and worth the few sacrifices listed in the dislikes. Crew is friendly http://www.etbtravelphotography.com/whytoflycopaairlines"
חסרונות: "In economy no charging station and onlyonemobie on drop down TVs. Glad my flight was only 6 hours as I ran out of reading material and computer as almost dead."
יתרונות: "The fact that you get business class service. Pick your seats. Free luggage. Actual meals, you can even specify: Vegitarian, Kosher, Gluten free. All drink options, even Alcohol are included."
חסרונות: "Entertainment options were limited, however they are currently upgrading that."
יתרונות: "Overall service was great"
חסרונות: "My return flight had me seating separately from my girlfriend that I was traveling with"
יתרונות: "Price, service, food, entertainment, easy layover"
חסרונות: "Seats are not very comfortable, but it was fine."
יתרונות: "The overall experience was excellent, everyone was nice and helpful."
חסרונות: "The only thing worth noting was that sad, sad sandwich they gave us. It did bring a tear to my eye. I would have prefered no service, or the ability to buy something (which im not sure i coul have done)."
חסרונות: "My departing flight was cancelled due to weather and the only alternative flight offered was 7 days later. I offered to travel to a nearby airport to fly to the same destination 8 hours later, but was told I would be charged a $800 change fee even though I could buy a new one-way ticket for $400. So I bought a new one-way ticket. Then Copa told me that because I would miss the original connecting flight in Panama (which was impossible to reach because they cancelled the first flight) they would cancel my return flights. They forced me to pay $400 extra on top of the full return fare for just a one way flight, while leaving me to pay for another one way fare at the last minute."
יתרונות: "On time departure from the gate."
חסרונות: "Entertainment cut off during the beverage service and wasn’t restored."
חסרונות: "The Bathroom has paper toilet used in the toilet paper place. The girl was talking in Spanish and English but not friendly at all. Also we went to the gate and we could not pass with water that we bought in the airport to the gate and was not another option to get water once that you get to the gate. Not a good trip at all."
יתרונות: "Most of my flight experience was great."
יתרונות: "I would like chais mores comfotable.. the flisgt was long an bored, because the entertainmet was not good."
חסרונות: "Worst airline of all time. Booked my flight several months ago. Attempted to check in the day prior to my flight but Copa's website was not working. Website was not working for 7 of the girls I was with either. Arrived to the airport over 2 hours early to ensure time for check in. Was told I no longer had a seat on the flight. Copa over booked the flight by 9 people. Was put on standby and luckily made it onto first leg of flight but they again took my seat away for the next leg of the trip. VERY upset. Will never fly this airline again."
יתרונות: "Got off the ground quick"
חסרונות: "We had to sit on the tarmac taxiing for almost 20-25 mins and I had a connecting flight I easily could've missed had it taken much longer"
יתרונות: "All the way it should be!"
יתרונות: "Food and drinks on even short flights Very efficient and friendly crew"
חסרונות: "The flights had connections that were too close together which almost caused us to miss the flight"
יתרונות: "Flight left and arrived on time."
חסרונות: "Anytime I needed something, such as a refreshment or travel form, employees did not follow through on the request or even return to me. It took over an hour from arrival time for luggage to arrive."
יתרונות: "The flight departed on time, easy connections in PTY hub, crew was very friendly."
חסרונות: "They left one of my luggage behind."
יתרונות: "Food wasn't horrible."
חסרונות: "Crew didn't know what food was being served. There were no movies to watch. The temperature on the cabin was freezing and there were no blankets available."
יתרונות: "Space between seats"
חסרונות: "Staff was rude and condescending to many passengers. Never smiled, and served the food and beverages with a bad attitude. Nothing else makes an experience worse in my opinion as a bad attitude. Both our flights were bad in this respect, however it seemed a little better on the return."
חסרונות: "On a direct flight from Cartagena to San Francisco we were delayed by an hour on the runway then stopped in Cancun for unspecified reasons. The Captain said we prepared to stop for one hour to refuel but one of the flight attendants said it was to change crew, which seemed likelier given the crew did change. We sat there for an hour with no communication from the crew. When we landed in San Francisco we sat for over an hour waiting for an open gate and also had little to no communication about how long we'd be waiting. Baggage claim took 45 minutes. Overall service was poor and communication was terrible. No accommodation for the significant delays and no drink service while we were waiting despite not being able to bring liquids of our own on the flight."
יתרונות: "Boarding was done on time."
חסרונות: "Food is horrible, and the crew could be a little bit nicer."
יתרונות: "Easy flight with great connections. It seems most of copas flights are in the same area of the airport. Making Connections is a breeze."
חסרונות: "The TV above my head kept retracting and opening back up every 2 minutes. A bit irritating"
יתרונות: "The crew was exceptionally kind And efficient The food was ok"
חסרונות: "Not that much"
KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
3.5 hours delay will ruin any day!
I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past
Great flight Will go again!
יתרונות: "Friendly crew, great access to a variety refreshments, robust entertainment library."
חסרונות: "No suggestions."
חסרונות: "The touch screen did not work properly"
יתרונות: "Information sharing by pilots and crew. Economy class leg room is good."
חסרונות: "All good up to the level"
יתרונות: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
חסרונות: "I flew economy and all was good and appropriate to the level."
חסרונות: "When its rain we shouldn’t walk to the air plain"
יתרונות: "Planes were on time and connections made."
חסרונות: "One bag delayed as not put on flight and food could be better."
יתרונות: "Customer care was super supportive"
חסרונות: "Inflight sandwiches"
יתרונות: "economy plus seats were nice, great movie selection, especially international movies"
חסרונות: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
יתרונות: "Boarding was quick and flight was calm"
חסרונות: "The coffe and breakfast."
יתרונות: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
יתרונות: "Crew was helpful and food was very good"
חסרונות: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
חסרונות: "They left my bag off the plane. Ridiculous."
יתרונות: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
יתרונות: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
חסרונות: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
חסרונות: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
יתרונות: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
חסרונות: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
יתרונות: "Crew was great, very nice"
חסרונות: "Not enough legroom"
יתרונות: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
חסרונות: "No complaints about anything."
יתרונות: "Great on board service from a very professional crew."
חסרונות: "Can't think of a thing."
יתרונות: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
חסרונות: "Can't think of anything."
יתרונות: "The boarding was easy and you didn't have to wait inline for that long"
חסרונות: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
יתרונות: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
חסרונות: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
יתרונות: "Lovely staff, good food, great movies."
יתרונות: "Pleasant flight"
יתרונות: "Seats were comfortable"
חסרונות: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
יתרונות: "Nice seats, comfortable."
חסרונות: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
יתרונות: "Very little if any."
חסרונות: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
חסרונות: "OLD OLD plane with hard seats and tiny screens"
יתרונות: "That we didn’t crash"
חסרונות: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
יתרונות: "Eveything is well arranged"
יתרונות: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
יתרונות: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
יתרונות: "I really like the spaciousness, the plug ins and general service"
חסרונות: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
חסרונות: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
חסרונות: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
יתרונות: "I was upgraded to Buisness so, no complaints"
חסרונות: "No Marlboro light cigarettes on the duty free shopping cart"
חסרונות: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
יתרונות: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
חסרונות: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
יתרונות: "Night flight so no entertainment allowed sleeping"
חסרונות: "Kosher food could be improved"
יתרונות: "Atmosphere, crew were very professional and friendly"
חסרונות: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
חסרונות: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
יתרונות: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
חסרונות: "Quite bummed that the flight didn't have wifi / USB):"
Better seats and entertainment
Dakota get your mark get a second time McDonald’s that’s why I three times a month to Columbia experimented connected to New York either through Fort Lauderdale or Miami and I will never do either welcome back to travel with make up in one hour and the amount of walking washer 15 years old you couldn’t make it I need the Wi-Fi one minute same as the one before Never again
Great crew ! Boarding was lacking proper communication, why everything need to be checked twice without mentioning to the passengers ? Seat a bit small
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
Narrow middle seat in Boeing 777 (10 abreast) instead of 9. Boarding one an a half hour late.
The gate agent in Philadelphia when I landed from Bangor was rude and judgmental
יתרונות: "Not much maybe just the boarding"
חסרונות: "The staff needs to be retrained a lot like many police personal and subsequent Police departments. The first class is literally coach with a slightly nicer seat. They treat you like cattle at American Airlines. If you have another option take it."
יתרונות: "Meal provided was excellent"
חסרונות: "Delayed flight"
יתרונות: "Attendant was very friendly. Really appreciated her energy"
חסרונות: "Drink service was not as good as other trips."
יתרונות: "nothing lousy flight"
חסרונות: "treat people with respect"
חסרונות: "Boarding very slow in Medellin -always- Entertainment only in your phone now!"
יתרונות: "Great crew with positive attitude. Boarding was non chaotic and plane was clean and new."
חסרונות: "Food could be much better"
חסרונות: "The food was just barely edible. No leg room The crew was excellent"
יתרונות: "Quick and easy boarding and short flight"
חסרונות: "The exit row seat that I paid for was uncomfortable so I moved to a regular seat"
יתרונות: "The crew was great. The seat was adequate but NOT comfortable. The request/requirement for only the wheelie bags to be in the overhead and everything else to be under the seat was EXCELLENT. Thank you for organizing the amount of “stuff” people carry on to the plane."
חסרונות: "I needed a little back support pillow..."
יתרונות: "Every thing! Healthier food needed"
חסרונות: "The aircraft was very old and the seats where hard to sit the crew were not so good, we were thrusting all the trip."
חסרונות: "The legroom on AA's new planes is atrocious."
יתרונות: "Crew was very friendly. Flight departure was on time."
חסרונות: "The food. Same sandwich the last 4 years."
חסרונות: "Delays departing delays connecting delays delays delays. Flight attendants were very pleasant."
יתרונות: "The crew on this flight was excellent."
חסרונות: "For the fourth flight in a row with American the flight was late. I guess you don’t want to be in a hurry with this airline and have a long layover if you are connecting."
יתרונות: "They rerouted me so I at least salvaged some of my trip."
חסרונות: "They rerouted me for no reason making me miss my reunion."
יתרונות: "Entire flight crew was friendly and helpful!"
יתרונות: "The nice and helpful American Airlines ticket agent at our gate that helped me fix my seating issues."
חסרונות: "Your booking does not automatically reserve our 2 seats together so I find out at the last minute and have to pay for an upgrade to fix it. Not thrilled! Plus I booked with BA for a reason so it would be nice to know at booking that they will contract with AA."
יתרונות: "We got home early"
חסרונות: "The sandwich was auwful"
יתרונות: "Food and service on flight was wonderful."
חסרונות: "Flight was 1 1/2 hrs late. Staff in customs were completely rude & had no regard for those of us trying to make connections. Had to spend the night in Philadelphia & placed on PACKED flights thru Chicago, causing even more extended delays home."
יתרונות: "The planes were new. The entertainment system was great. The windows had a cool dimming design. You could help yourself to water and snacks. The crew was nice."
חסרונות: "The bathroom ran out of toilet paper."
יתרונות: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
חסרונות: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
חסרונות: "3 to 4 hour early flight should have chargers on the plane."
יתרונות: "Crew overall was friendly. Flight took off a little early and arrived nearly an hour early."
חסרונות: "Entertainment system had to be rebooted for the entire plane, so no entertainment for the first hour or so. Even once working, the tactile screen did not work well and was frustrating to use. Food was OK, not great. Pasta was overcooked and dry. Fake cheddar cheese was not good."
יתרונות: "Food was good, crew was friendly."
חסרונות: "The 90 minute delay before take off."
חסרונות: "The plane was older and seat room was pretty bad. Under the seats was more open though."
יתרונות: "air flight attendants were really great! As well as suitcase handle, it arrived on destination after all scales, awesome"
חסרונות: "space was small in economic class"
חסרונות: "Waiting for the bathroom I overheard a flight attendant telling the other one that she "wished that when she grew old she wasn't so damn stupid like some of the passengers on this flight". She wasn't even trying to be silent, which I thought was a bit shameless on her part and mostly why I'm writing this review. (Maybe she wasn't smart enough to think some of us understood English?) Very unprofessional."
יתרונות: "They booked us on the next plane after missing our connection. Giles was very helpful!!"
חסרונות: "Booked our connecting flight too close. We had to wait for a bus to take us to our new terminal and then security took a long time."
יתרונות: "The onboard entertainment has definitely improved. Nice to see how organize is the boarding process when compare to other local airlines."
חסרונות: "I was seating in the front of the plane were the seating should be better. The seat reclined minimum. Also, had the had luck to travel next to an amazing mother who was traveling with two small kinds and a dog. Brave woman but nasty flight for me. Need to improve the meals on the international flights. Too mediocre."
יתרונות: "Customer service in general"
חסרונות: "Boading could be smoother. Some customers had a hard time to put a luggage into the upper compartment and blocked a passage."
חסרונות: "My ticket was cancelled because of a misrepresentation made by an agent when I had to rebook the outgoing leg of this trip. I had to pay $670 for new ticket at the airport with no other options and very little help from the LatAm agents. I'll never book another ticket with this airline."
חסרונות: "American destroyed my family vacation. They took four days to not get us to Dublin. Stranded us in Chicago and had to use my own money to fly back to California without a vacation. Don't do it."
חסרונות: "Only airline we flew that didn’t have pre boarding for families with small children."
יתרונות: "Ground delay but we still got there in time and I made a close connectionshort flight"
יתרונות: "Everythinf was great, First time flying with them and I would do it again."
חסרונות: "Couldn't get my boarding pass. My name was wrong in your system, had to go to American Airlines desk for assistance and the attendant couldn't locate my name. There was a service attendant at the Alaskan airline service desk."
חסרונות: "I never experienced the flight because I wasn't given a seat. The airline oversold the flight and I never got to go. I missed my once in a lifetime experience because the airline is greedy at my (and other people's) expense. I missed out on a priceless experience. Not only that, the bag that I checked did not make it off the flight so I remained in DC while my bag went to Medellin. I had to purchase new toiletries and had to make arrangements to get back to the airport. As of now, I do not plan on choosing American Airline nor LATAM for my future flights."
יתרונות: "We had a wonderful flight experience. Smooth take off and landing. The in flight service was impeccable! Will definitely be flying American Airlines again."
יתרונות: "Schedules were always on time, the price was the best"
חסרונות: "The plane was 2 hours late . It was in the hsngar. They said they were fixing the plane. It was an old plane. No Screen anywhere . It was 5.5 flight across country. Only pretzels. I will try not to fly American again."
חסרונות: "Everything was ok"