חסרונות: "Water should be free on the flight"
יתרונות: "Bad for 12 hrs flight passengers need hot food"
חסרונות: "Long flight is not about just saving money"
חסרונות: "Again it was not made clear about self transfer. While booking it should be clearly stated if a flight is or is not self transfer"
יתרונות: "Seat just ok"
חסרונות: "First we were told that we cannot be checked in for the flight because our luggage was not checked to Oakland. Therefore we cannot fly. This was unacceptable because all three flights were on the same ticket, plus we had 2,5 year old traveling with us"
יתרונות: "The crew was a group of Thai Nationals, and they were very snarky with us, not at all courteous. Maybe they didn't know what customer satisfaction means?"
חסרונות: "Crews more polite and professional."
יתרונות: "Boarding was good and food too."
חסרונות: "The flight to Fort Lauderdale was delayed more than one hour and no information about landing was provided at Fort Lauderdale Airport."
יתרונות: "Friendly crew."
חסרונות: "Better entertainment"
חסרונות: "Food, friendliness of crew, knowledge of crew"
חסרונות: "My luggage never arrived!! It was only a 45 min flight and bag was checked two hours prior to take off. Then customer service was nonexistent until we handled it on our own."
חסרונות: "I didn’t fly . The service of vayama agent helping me change the flight instead of blocking my contact with the airline is very bad , I want a refund"
יתרונות: "Nothing at all to like with this airline"
חסרונות: "Beware, one of the worst airlines I’ve been on, they will weigh everything that goes with you on the plane, including a small purse, really?? Yes. On long haul international flights they will not even give you a glass of water, even when the plane broke down on runway and we sat in it for 4 hrs"
יתרונות: "The aircraft was brand new and clean."
חסרונות: "The flight was delayed 5 hours for a total wait of 9+ hours without any contact for food vouchers, apologies or a compensation. We picked this flight for the convenience of the location and connection, but not sure if will ever do again in future. Also, no entertainment option in the flight at all."
יתרונות: "Entertainment was good."
חסרונות: "Give us some water for free damn it. Some lady passed out and hit her head. The whole reserving food thing is very discriminating."
חסרונות: "Bad! I will defiantly fight for a refund !!!"
יתרונות: "Disembarking from both front and back is nice and efficient. Wish more airlines did that."
חסרונות: "Both flights were delayed by more than an hour. You'd think a company called Norwegian would be ready for cold weather."
יתרונות: "The middle seat was empty- much more comfortable flight!!!"
חסרונות: "You have to pay for everything! But the price of the ticket was very reasonable so that's ok."
חסרונות: "The Fort Lauderdale Terminal process may be one of the worst in the country. A bus takes passengers to a different terminal and customs is both confusing and poorly signed for connections."
יתרונות: "plane was nice, crew was only ok. but the baggage thing is totally unacceptable!"
חסרונות: "We booked a trip from Stockholm to NY. Got to the airport and the baggage fee was quite high, but i was ok paying it since i didn't prepay online- my mistake. BUT then i was told since the plane was stopping at Oslo we had to pay ANOTHER SET OF LUGGAGE FEES !!!! I said, no you must be mistaken, there is no way you can charge me for two trips just because your plane is making a stop! They insisted and rather than fight and get thrown out of the airport i am disputing with my credit card company, but it can't possibly be legal. $690.00 fees !"
יתרונות: "Service zero I would not take this airline ever again even for free"
יתרונות: "$ 500 for a premium class seat from Stockholm to LA? Can't even get close to that kind of price on any other airline! I flew to Stockholm just for this flight home, Norwegian never disappoints ! Great crew."
חסרונות: "No downsides in my opinion, even had a departure time (2PM) that allowed for a relaxed checkout from my hotel."
חסרונות: "The reason I gave a two for overall experience was that we were more than one hour late and I missed my connection flight from Los Angeles and for this reason I had to spend the entire night in LA.I even bought a travel insurance and when I went back to Norwegian airline to tell them I was late for my connection flight which was two and a half hour later than our landing,they told me there was nothing they could do about it. There are a lot of people who have connection flight and it's hard to rebook especially at night.Punctuality should be the most important over everything else. Ildiko Balog"
חסרונות: "They forced me to check my bag leaving JFK. Charged me $250 to check it and then proceeded to lose my bag. They have since refused to refund my money. Don't ever fly this airline"
יתרונות: "Premium Economy was good."
חסרונות: "Not a very large entertainment selection and food didn't look too appetizing, but nothing out of the ordinary for an airline."
יתרונות: "Able to sleep most of the way"
חסרונות: "Delayed leaving. Delayed in the air. I missed my connection."
יתרונות: "Service was fine, but really wish that at a minimum water would be offered at regular intervals (at least every 3 hours) on long haul flights. Attendants do seem a little pissy if you ask otherwise you have to buy the $3 bottle from the snack bar. I know its not premium but 12 hours is a long time to only be offered two small cups of water. The passenger behind me was difficult the entire flight and kept hoisting himself up using my seat so it was hard to sleep the entire flight. The crew seemed to put up with him very well so I give them props for that."
יתרונות: "reasonable upgrade to business class"
יתרונות: "Staff were very helpful and thoughtful during the flight."
חסרונות: "Boarding handled poorly, stuff in standing-room-only and they boarded privileged members and families before disabled people, causing those of us who can't stand long to... stand a long time in line."
יתרונות: "We like the automated self-check in for checked bags so you don't have to stand in long check in lines when you already have a boarding pass. we also like that the boarding process is fast and uncomplicated. Often planes are boarded from both ends."
חסרונות: "Norwegian charges for everything food related including coffee, so I didn't have anything ( and gave a neutral rating on that item)"
יתרונות: "Norwegian is great, all the staff are easy going, helpful and respectful. They want to make it essy for you. It was a brearh of fresh air !! Besides the good flight itself , I like how KAYAK communicates with me, keeping me feel looled after ! I will deffinitelly use KAYAK again in the future, thank you !!"
חסרונות: "They charge extra for EVERYTHING, including water. And you can't even buy snacks or other food on board unless you have "pre-ordered" it. Movies are from the 90's ("classics" LOL). At the time of purchase and at check in, there was no way to select a seat."
יתרונות: "The crew was lovely and charming and attentive. The movie selection was great and well appreciated on the long flight back to the US"
יתרונות: "The entertainment system is great!"
חסרונות: "The boarding process was really bad."
יתרונות: "I thought the food was good and the staff was nice"
חסרונות: "We boarded late, took off late then had to wait at JFK for almost an hour to get off the plane. Entertainment choices were not many and not much leg room"
יתרונות: "You randomly bumped many of us when your plane had trouble. Left us in Stockholms airport hotel while my non refundable Nice hotel went empty. Took hours for you guys to make a plan. Then next days flight was 2 hours delayed. Literally spent 24 hours in an airport or plane for a 3 hour flight. Miserable customer service. No human customer service at the airport. No way to get thru on phone. No way to contact online. Terrible experience. J Raj"
חסרונות: "Read above."
יתרונות: "Clean, efficient, great entertainment options, friendly flight attendants, practical luggage checking or carry-on options"
חסרונות: "Boarding process at Arlanda airport in Sweden was a giant confusing mess. Everyone got herded into two different boarding areas and there was little explanation on what was going on."
יתרונות: "Entertainment and great aircraft."
חסרונות: "The crew had no personality and the food wasn't good. I went to order from the screen since it was hard to eat the dinner, they were out if everything. A few kinks that could be worked out. But start with the people! When I say thank you and your crew ignores me...its simply rude."
חסרונות: "I was told that I would have to buy snacks and drinks and could not have dinner since I did not preorder it , which I have never seen on any international flight . So I bought it and ate bad pizza . After which they offered me dinner and drinks saying my dinner was ordered, too late . No pillows or blankets and the plane was freezing Even had to pay for head phones"
יתרונות: "plane seemed rather new."
חסרונות: "I couldn't check in online, there was some error. so I couldn't order a vegetarian / kosher meal. The sound in the entertainment system in the second plane was terrible, I couldn't understand anything."
יתרונות: "The guy at the check in counter was very friendly and helpful"
חסרונות: "The crew on the airline talked most of the short flight, and I could hear their personal conversation. Not very professional. Not a glass of water was served. Only food for pay."
חסרונות: "My entertainment screen didn't work so I couldn't watch any movies while others could"
חסרונות: "they do not even serve you water, when I asked for water they asked me to pay, it is not low cost Airline, very unfriendly staff, I will never fly it again. the staff border line rudeness and have attitude issue. 11 hours of flight in unfriendly airline, fod is served if you order it and allowed two cup of coffee and one softwdring."
יתרונות: "new plane, decent leg room"
חסרונות: "Terrible customer service and check-in process, can't check bags through to other flights, unusually low 20kilo bag weight limit, 10Euros/kilo bag charges, customer has to do all check-in and bag tag work, had to walk outside through 24F degree weather to board, lousy food, etc."
יתרונות: "Plane was state of the art. I particularly liked the capacity to 'dim' the light that came through the window as opposed to going from one shade to the other. The seats were certainly comfortable. The staff looked sharp & they were friendly & diligent. Entertainment offering was filled with a variety of films & shows. I was also pleased with the fact that there weren't any delays. Restrooms were equipped & clean."
חסרונות: "I was bummed to stumble upon the announcement that Norwegian decided not to renew their service with the SJU airport. IT opened a cultural exchange that would be great to continue."
חסרונות: "Wait to board and after time passes for departure, notice for delay only after expected departure time. No explanation. 1hr delay then they call to gate and everyone waits and another hour passes and no explanation given. Finally next boarding time passes and then gate change and plane change and we are notified they needed to get new crew. Finally board. Landing was terrible and I dont feel particularly comfortable ever flying with this airline again. Will rather pay more and fly klm"
יתרונות: "Almost everything was perfect"
חסרונות: "There need to be more options for the food when purchasing the ticket, such as gluten free and vegetarian. Also, the wifi did not work on our flight."
חסרונות: "I ordered food online, but the flight attendant just ignored me, i need to tell them that I had ordered meal time to time. The flight attendant didn't even say sorry."
This is a low cost flight, so for that all was ok.
Flight 90 minutes late. No communication from Ryan Air about this.
הצוות זירז את האנשים שיתישבו כדי שהטיסה לא תתאחר היה יכול להיות טוב יותר ולחסוך זמן רב בעליה למטוס אם היו מושיבים משפחה ביחד ולא מפזרים אותם על מטוס שלם היינו 5 אנשים כל אחד יושב במקום אחר זה ברור שזה נעשה במכוון כדי שאנשים ירכשו מקומות ישיבה. אבל מדובר בישראלים. לא פריירים ליקר כרטיס טיסה שגם ככה יקר בשביל נסיעה של פחות משעה. הסידור של הישיבה גרם לעכוב ובלגן בטיסה רחל
I didn't sit together with my daughter, and instead of trying to see if we could switch seats after boarding, the flight attendant said, "that's what you get when you buy low cost tickets.". I thought that was funny, a bit unprofessional :)
The seats 💺 should be changed
הצק אין היה גרוע משכו אותנו עד הטיסה רק לפני עליה למטוס יתאפשר לעשות
An hour to drop bags, just not enough staff on. Security fine. Another 20 minutes for outgoing passports.
Flight was uneventful, boarding was late and should have started earlier
חבורה של נצים גרמניים יחס מזלזל ואנטישמי בצורה בלתי סבירה .. לא נוסעת איתם בחיים יותר!!!! וחצי מטוס התלוננו על אותו דבר חברה פח
אין בידור - מה השאלה הזו חבל שלא ניתן להשכיב את המשענת כדי לנוח !
המחיר היה מאוד נוח - הצוות מסביר פנים - הטיסה הייתה נעימה - האוכל שהזמנתי היה בסדר-המרחק בין הכיסאות סביר - חבל שלא ניתן להשכיב את המשענת כדי לנמנם .
היה רצוי שהנחיתה תהיה רכה יותר... הטיסה היתה נעימה
Good value for money. Chairs are very basic, won’t recline. Other than that everything ok.
food and entertainment are not relevant for this flight
The lady at the check in desk was brutal. I explained her that I'm coming 2 com connection flights and I did not know that I have do to ht th the myself. She insisted and had me pa id the 50€
there was a delay for over 3 hours due to fog this is toatly acceptable, beacause of flight safety but since the fog was not unknown why we were boarded and than had to wait on plane without option to go back to the terminal the boarding was on foot so there was cnot supposed to be a big problem to get back and than reboard
And everything was right on time. They could offer a glass of water.
They did not Tool uș to TLV as We hâd to do Corona test
Very strange boarding, long wait on foot after the gate.
more than 1 hour delay for a technical problem found after boarding ended.
The announcements in Bologna are very bad. We almost missed our flight. But the ground crew was very nice and helpful!
The manager of the flight didn’t allow me to go on the flight because I was late in just one minute!!!! She preferred to take off my baggage instead of giving me to fly home. I have hearing device and I didn’t hear the call. I paid extra priority and for extra baggage and I want my money back!! Thank you
יתרונות: "Flight left on time and left early"
חסרונות: "Endless sales in cabin of duty free items"
יתרונות: "We (a family of 5) were late for 5 minutes (literally) to the boarding ... Our flight was at 3.45 PM and were at the gate at 3.20 PM ... We were held up at the Passport Control by the Polish Border Guards at the Passport Control - their computer was down ... My wife cried, my kids cried and asked to be let in on the plane ... Nobody cared to help us ..."
חסרונות: "for RyanAir to be more human and humane and caring ..."
חסרונות: "Going on time without delay, more staff to avoid long lines"
יתרונות: "the leg room was fine"
חסרונות: "the getting to the airplane and from the airplane after landing can be better by using more busses"
חסרונות: "50euro check in fee was awesome"
יתרונות: "On time and well maintained"
חסרונות: "Air conditioning was too weak."
יתרונות: "The desire to keep up with the schedule. impressive."
חסרונות: "Memmingen Airport does not call "Priority" card holders at the beginning of boarding passengers."
חסרונות: "Improve comfort in meetings and more space .."
יתרונות: "The crow was very nice the flight was good"
יתרונות: "Direct flight"
חסרונות: "Our suitcase were lost"
חסרונות: "I came to the airport on 17:30 but The Checkin counter were open too late, after 1800. There was only 1 staff member in the counter. The lines were long and crouded . After we finished our check in and sent the luggage we went to the gate. There they realized that some of the printed bourding passes are not o k. The attendant in the counter did not checked it and sent us to the gate. We had to go back to the counter but the flight was closed already. We called the staff and after all we had to pay 100 euro to the counter to print the correct bourding passes and then to rush to the aircraft. If Ryan air put enough staff in the counters it wouldn’t happen. We almost miss the flight and it caused us a big inconvenous."
יתרונות: "That the place reached safetly to its destination"
חסרונות: "Rome Line to checkin started at the entrance of the airport with no Ground staff attention or clear line marked people were fighting and cutting each other . Check in process approved our luggage for hand cary as we paid for it in advance. In the gate they suddenly decided the luggage was 1 cm larger then agreed, refused to bring a measurement tape and charged us 50 Euro in addition to send the luggae in the plane rather than hand carry. Need less to say that in the flight to Rome our luggage was approved for hand carry so clearly Rome staff were into making money.. Planes were late to take off and 1 hour late to land (that from a total of a 3 hour flight ) although not announced . In summary ground staff experience was awaful and made us decide to not fly with Ryanair air again"
יתרונות: "It arrived to its destination."
חסרונות: "Extremely long lines from start to end (bag drop off, security, passports, line to boarding etc), plenty of long walks from one line to the other. Everything cost extra charges, we had to add a non négligeable amount, in order to be seated with the kids, to have our boarding pass printed. A tiny bottle of water cost 3€. No entertainment whatsoever. Seats are uncomfortable."
יתרונות: "Price - That is All"
חסרונות: "Delay, Checking, Plane is Old and Seats do not Recline, Children Screamming, etc"
יתרונות: "Absolute nothing!"
חסרונות: "An hour delay for take off, we were trapped in the plane"
חסרונות: "We got the feeling that the price is low but the company will do all it takes to FAIL the customer and make him pay more. For example, the customer must check in online. if not done properly the cost is about 100 euro more, AND the online check in procedure is not working that well, you need to press buttons several times in order for it to work (and I have a good phone), and if you give up in the middle it will cost you. More on that we did a mistake and did not purchase luggage for the way back, when we went to the desk to buy it (after standing more than 2 hours in the check in), we were told to pay 40 euros, where the price is 23 if paid online. we asked to talk to a manager and get the regular price for the suitcase, the cashier said "no problem i can call him, but then you will miss the flight..." and in the meantime there were still lots of people in the check in line... The service is very slow and not pleasant, and the crew always give you the feeling you are not ok. I understand the price is low and this is a lo cost flight, but this should not happen no matter what is the price."
יתרונות: "Arrive 5 minutes earlier"
חסרונות: "The boarding was a mess. We had to wait in the bus for about 40 minutes because the plane was not ready yet. The landing was rough. But I guess it’s okay because it’s very cheap."
חסרונות: "we had delayed for 2 hours"
יתרונות: "Price. Timetable"
חסרונות: "Seats. The fact they put everyone in a deferent row"
יתרונות: "The landing"
חסרונות: "All, my wife needs a glass of water to take a pill and she was refused."
יתרונות: "Literally nothing"
חסרונות: "Delays and lack of clarity and updating"
Didn't enforce passengers to wear medical grade masks nor that they even properly wear their masks throughout the flight. So it was lots of people of unknown vaccination status all around me without masks on the whole flight.
חסרונות: "They wanted to charge me for water in Euros, though the flight left from Istanbul and I only had Turkish lira with me. So we tried credit card, but credit card machine didn't work on any of my three cards. So they kindly brought me a free cup of water after all."
יתרונות: "Nothing no drinks, food entertainment nothing"
חסרונות: "No services and not polite"
יתרונות: "Crew was good, cheap price"
חסרונות: "Rough landing, and very poor luggage service upon arrival"
יתרונות: "Seats were comfortable, crew courteous"
חסרונות: "Good value for money"
יתרונות: "We landed without crashing"
חסרונות: "The check in process, the upgrade process, the boarding process. And, everyone just sat where they wanted, even after I paid for the upgraded seat. The crew could not care less, and I ended up with the largest person on the plane next to me, who seat jumped, so I had to sit sideways the whole fly."
יתרונות: "Crew amazing .. seats not comfortable"
חסרונות: "Delayed boarding .."
יתרונות: "On time"
חסרונות: "Food abd more comfort flight"
יתרונות: "The crew was good and smart"
חסרונות: "Toilets are not good. Wash hand basin always blocked. I tried 2 different toilets and both are the same"
יתרונות: "The crew was fine."
חסרונות: "Pegasus should upgrade the payment method through cards. They should accept more types of bank cards."
חסרונות: "Free food and alcoholic beverages"
חסרונות: "We were really afraid from istanbul to beirut."
חסרונות: "Uncomfortable seats. No free WATER! Weight limit is ridiculous for a international flight. I will never travel with Pegasus again! I will try my best to spread the word on this airline."
חסרונות: "Very bad"
חסרונות: "As an international traveler, I'm not aware of international flight times and rules when traveling. Thus, before my flight on the day, I tried to check-in online which was not available. I then checked check in times cut offs and on the website it clearly says in black and white that check in closes 45mins prior to departure. I made it to the Pegasus check in desk 55mins prior to departure, but it was already closed. In a complete frenzy, I ran to the one and only Pegasus agent and she absolutely refused to help me, saying "everyone knows it's one hour before check in". Uhm, no, everyone doesn't;t know, which is why they go and check it out on the website. That caused me not only to miss a flight and lose €120, but I then had to buy another flight for €370!!!!!!!! I now have to fight my way to the top to dispute this case."
יתרונות: "timing of arrival"
חסרונות: "seating not comfartable amount paid for ticikts were expensive for services offered / meals should be free airplane air condetioning was bas for etire flight / it was hot ( speaclly for someone with bood pressure)"
יתרונות: "seats. comfort flight price"
חסרונות: "waiting 45 mins to go through transit security, airport staff rude and shouting at passengers. terrible organisation and manners"
יתרונות: "was not full so had some space"
חסרונות: "that i can change my seat in advance, they put you in a middle seat, they leave late in one hour without any excuse, very old junky plane"
חסרונות: "Extremely cramped, non-reclining seats, no pocket in seats, not even a glass of water, no entertainment options of any kind, checked-in suitcase arrived damaged."
יתרונות: "On schedule"
חסרונות: "No drinks offered"
יתרונות: "good crew."
חסרונות: "very not comfortable chairs"
יתרונות: "You get what you pay for, nothing more and nothing less."
חסרונות: "Almost on every other airline you can check using the self-check-in computers at the airport; on Pegasus you can't, which caused unnecessary queues at the check-in desks (both there and back)."
יתרונות: "Checked in online with a carry on luggage, no waitşng in lines. Flight was on time and landed on time. Crew was nice."
חסרונות: "The space between the seats could have been a bit roomier."
יתרונות: "Not worse than any other low cost airline. planes are new and cabin personal was friendly."
חסרונות: "Boarding was delayed due to delay of other plane. Cabin was really hot"
יתרונות: "Easy check-in and boarding."
חסרונות: "I've never seen so many young children on a plane. There must have been one child for every one adult. Worst of all, their parents didn't even attempt to make them behave themselves. And the crew just let the kids run up and down the aisles and climb on seats. What ever happened to "please remain seated with your seat belts fastened"? Additionally, when I checked in, I asked for a window seat, the agent nodded, and when I got on the plane I found I was stuck in a middle seat. It was the longest two hours of my life."
יתרונות: "As long as they are reverting a cheap ticket then the service is good"
יתרונות: "Way and take two taxi Please write in the mail In big laters the terminal"
יתרונות: "got there safely and on tıme"
חסרונות: "no free food, as usual."
יתרונות: "Arrived 30 mins earlier"
חסרונות: "Nothing to dislike"
יתרונות: "The seats are comfortable and there was enough place in the overhead bins"
חסרונות: "The airport in Istanbul does not offer WiFi - which is unbelievable for 2017...."
יתרונות: "The seats were not too tight and the food is not extensively expensive"
חסרונות: "No Internet access at Istanbul airport which isahugh issue nowadays!"
יתרונות: "Absolutely nothing"
חסרונות: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
חסרונות: "The seats were very tight. The crew at the airport was terrible. The security staff didnt know english. The bis to the plane was crammed which was quite dangerous"
יתרונות: "Flight was on time and luggage arrived. No problems!"
חסרונות: "We didn't get a glass of water. Shame on you"
יתרונות: "No problems at all, everything was OK and most important, on time"
חסרונות: "Poor everything is poor, they are very bad specially the crew when u check in they will let u pay even for the hand baggage extras kg even if u did shopping from the duty free they will let you pay for the weight. The worst crew ever."
חסרונות: "Boarding was delayed and there were no announcements about when we would be boarding. Also the ticket check at the gate to board the buses was not the most well-organized/efficient."
יתרונות: "it's fine. It gets you from point A to point B."
חסרונות: "It's almost outrageous that they don't give water."
יתרונות: "Plane is ok, clean, good condition"
חסרונות: "Almost no service. Cheak in took 2 hours!"
יתרונות: "It was a fast flight, flights have a low bar for comfort and food. The seats were fine and I slept through the flight so I cannot comment on the food but everything was clean and the staff was polite. The style of the aircraft is what shocked me. It seemed modern and almost like they hired an interior design person for style not function."
חסרונות: "The flight was delayed. But hey, that happens with flights"
חסרונות: "Wasn't informed of any delays. Every flight was delayed or rescheduled! Nobody was informed of anything that was happening. I will never fly again with Pegasus"
חסרונות: "Flight was delayed over an hour sitting on plane. Flight attendants were rude."