יתרונות: "Amazing service"
יתרונות: "Wow! That sums it up. Premium coach was like first class on some other airlines. This is by far the best airline I've ever flown."
חסרונות: "The website doesn't work very well. It's also difficult to navigate."
חסרונות: "You could have given me a refund or credit for a flight I told you I had to change 3 months ago. I won’t use kayak again."
חסרונות: "the seats are not reclined, not comfortable at all"
חסרונות: "Five delays and three gate changes are not cool"
יתרונות: "Seating was fine"
חסרונות: "If flight cost less lol"
יתרונות: "Excellent crew!"
יתרונות: "I was surprise that even it was a short 2/3 hour ride there was still food being served. A very nice Japanese breakfast. - smaller plane, bus that picked us up and dropped us off in front of the airport. As we were doing a 12 hour layover, all our check in luggage was taken care of and sent to van"
חסרונות: "At our first checkin from Korea Ana, seems we have to look at a screen for our luggage just to double check that they made it past customs (never had to do that before) - check in was a bit longer compare to yvr their scanner was much smaller so definitely can’t have big carry on"
יתרונות: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
חסרונות: "Cabin was too warm. Seems there is no way to adjust temperature /individual air flow on a 777-300."
יתרונות: "The stewardesses were kind and courteous, attending to every need with a smile."
חסרונות: "Not vegan/vegetarian options for meals. Also if you are able to upgrade from economy seating, do so! Your legs will thank you for it. L"
יתרונות: "Enough legroom/more than what you’d find on your standard 4-5 hour flights. The stewardesses were great! They attended to every need with a smile. They did a great job of making sure everyone was comfortable."
חסרונות: "They need some vegetarian options for meals."
יתרונות: "Food and services"
יתרונות: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
חסרונות: "Entertainment - didn't have to many movies I liked. Food was ok."
יתרונות: "Excellent service & friendly"
חסרונות: "Food was cold"
יתרונות: "I like the way the flight attendants treat the passengers. They are very courteous, friendly and wearing very sweet smiles.The airplane is very prompt when it comes to arrival and departure schedule. Thank you very much for providing me a wheelchair which made my travel more convenient."
חסרונות: "So far there was nothing that I didn't like. The food was good and the airplane was clean."
יתרונות: "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
חסרונות: "In flight meal could be improved"
יתרונות: "It was alright."
חסרונות: "Prepare to wake up with neck pain."
יתרונות: "Very punctual. Service is excellent. I like Tokyo Haneda Airport because it’s smaller and the gates are closer."
חסרונות: "No complain about the flight and the services."
יתרונות: "Customer service was pretty solid."
יתרונות: "There was a air hostess I wish I knew her name I was seated at the very back she really took care of me she thought I was sick she kept asking me am I ok Flyer NH 175 LAX / Nairta because I did not eat at all the food was good don't get me wrong all Airlines should have people like her"
חסרונות: "My flight arriving Narita was lat but I was taking care everything was a range excellent again"
יתרונות: "Overall comfort was good"
חסרונות: "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"
יתרונות: "It was short."
חסרונות: "Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again."
יתרונות: "I like the way the stewardesses treating all passengers especially economy class- very professional , attentive to needs and service with great smile- overall wonderful experience and to think I had never heard of this airline prior to flying it for the first time was very impressionable for me"
חסרונות: "The in flights entertainment was a little limiting to me- but with the great service by crew- it didn't matter so much . But a little more wide variety could go a long way - or more new releases"
יתרונות: "Sturdy seat cushion for long flight, good food selection, and plenty of current movies to keep one occupied for hours. Over 8 hours of lights out for sleeping."
יתרונות: "The service from this airline is so great. Everyone is smiling and treats you like a valued guest."
חסרונות: "Obviously you will not get the best food on an airplane. The food is enough to keep you alive, but is not going to earn michelín stars."
יתרונות: "ANA is a great airline with a decicated group of professional. I love flying with them!"
חסרונות: "Can't think of one thing."
יתרונות: "Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year."
יתרונות: "ANA crew is very hospitable."
חסרונות: "seat labeling not clear"
יתרונות: "Service was great."
חסרונות: "Seats had a lot less leg room than a typical plane and, really, the food could have been better."
יתרונות: "Incredible service"
חסרונות: "Delayed 2 hours and people where freezing in terminal. They eventually brought blankets and snacks."
יתרונות: "Excellent check in experience. Lots of leg room in Economy class. Meals were well prepared and tasty."
חסרונות: "Missed my flight over a misscommunication on getting to the airport. Thete was not sufficient time to arrive more than an hour early due to the fact Gimpo airport opens at 6am and the flight was at 7:45. When I arrived I was not allowed to check in or board and no one wanted to help me find out what to do. They suggested I call my ticketing agent. Thankfully they were helpful but they mentioned the ANA SHOULD have helped me find the next available flight but the representative kept repeating it was not her job. Finally she looked and said there were no available flights and tried to push me to buy another ticket through another company. My ticketing agent helped after she heard what happened and rebooked my flight for the next day. Hopefully everything goes smoothly but ANA staff at Gimpo were a bit of a nightmare to deal with"
יתרונות: "Food was great!"
חסרונות: "The Japanese crew were not very good at English!"
יתרונות: "Flight was very good - enjoyed meal and entertainment"
חסרונות: "Should make it clear to passengers ahead of time that flight departs from international terminal (terminal 1) at Shanghai airport (and also that flight is NOT out of Pudong airport, although we were aware of the latter fact ahead of time)."
יתרונות: "Service and food"
חסרונות: "Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable."
יתרונות: "very comfy, great ground handling crew"
חסרונות: "Delayed flight an hour and a half"
חסרונות: "We didn't hear the announcement that the gate for our flight had changed. I just happened to look at the flight info and noticed our flight was not listed. I went to the desk then I was informed of the change. Poor service."
יתרונות: "Good staff, good service, good entertainment"
חסרונות: "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."
יתרונות: "The flight was less busy than usual (it was an Easter Sunday departure) and so service was a bit more relaxed and friendly than usual instead of just efficient. Left gate a few minutes early and arrived 20 min early in Tokyo. Flight time is pretty good - 8pm departure which gives time for a relaxed day sightseeing in Dusseldorf before going to the airport in the late afternoon, Arrival in Tokyo is about 2pm which would be a good time to check in to hotels and relax. Food was good - dinner after take-off and a brunch-type meal a few hours before landing. Entertainment system is also very good although I'd flown a lot recently so seen the films I wanted to see already. Sometimes ANA are just "good" but this one was the best one I've flown recently."
חסרונות: "Surprised that their recently acquired 787s don't all have WLAN! Wanted to do some work ... but ... maybe enforced disconnection is a good thing sometimes :)"
חסרונות: "kayak should let you know when buying the ticket that the first portion of the flight codeshare with united express doesn't cover a second bag I called ANA they said i could bring two so I did but I was charged 100 dollars for it even though it was an international flight with ANA also united express shattered the outside of one of my checked bags so I paid 100 dollars to get a 50 dollar suitcase BROKEN UNITED won't respond to my inquiries. I am very disappointed."
יתרונות: "Staff are very attentive and helpful; the entertainment system is top class"
חסרונות: "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
יתרונות: "Very attentive, professional crew."
יתרונות: "It was clean and nice"
יתרונות: "A N A Very good, space between chairs is very good, crew very professional and friendly"
יתרונות: "All good"
יתרונות: "I liked my aisle seat. The plane was clean. Crew professional. Temperature comfortable. Pillow, blankets, and headphones given."
חסרונות: "No instructions on how to use the remote for the television."
Our flight was canceled and had to stand in line for 3 hours and 11 minutes to get on a flight to Florence Italy for the same day. They couldn’t get us to Genoa for 36 hours and had to go through Rome no direct flight. We will be contacting customer service for compensation for a hotel stay in Florence and train tickets to reach our destination Genoa Italy.
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Great flight Will go again!
חסרונות: "Very nice crew and great food"
יתרונות: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
חסרונות: "Nothing,just the seats. Cleanliness was perfect"
חסרונות: "It's KLM. What else do you need to know."
חסרונות: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
חסרונות: "When its rain we shouldn’t walk to the air plain"
יתרונות: "Just as I expected. And I made my last connection easily."
יתרונות: "Nice attention and good food. Plane and seats are confortable"
יתרונות: "Good for both."
חסרונות: "Bigger seats."
יתרונות: "The crew were really helpful with people who had tight connections because of the delayed flight"
חסרונות: "I wish they had WiFi"
יתרונות: "My seat at the window was great and the staff really friendly and courteous!"
יתרונות: "Friendly staff"
חסרונות: "Security check at gate; No priority"
חסרונות: "The flight was cancelled and had to be rerouted on United Airlines."
יתרונות: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
יתרונות: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
חסרונות: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
יתרונות: "The crew were amazing and the flight was very smooth."
חסרונות: "Keep up the good work"
חסרונות: "Not enough leg room"
יתרונות: "MCR airport Mert & Greet parking was smooth and efficient."
חסרונות: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
חסרונות: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
יתרונות: "Flight crew very nice"
חסרונות: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
חסרונות: "Nothing special"
חסרונות: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
יתרונות: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
חסרונות: "Boarding was chaotic and congested with not much information or order."
יתרונות: "Efficient crew"
חסרונות: "Long, slow line at check in. Not many new movies or tv shows"
יתרונות: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
חסרונות: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
יתרונות: "I slept pretty much the whole time"
יתרונות: "The boarding was easy and you didn't have to wait inline for that long"
חסרונות: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
יתרונות: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
חסרונות: "Cramped seating."
חסרונות: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
יתרונות: "Premium economy service was good."
חסרונות: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
יתרונות: "Short flight with good communication."
חסרונות: "Nil to complain."
יתרונות: "Pleasant flight"
יתרונות: "Very friendly staff"
יתרונות: "Flight was delayed for three hours and was a very stressful flight"
חסרונות: "Flight was not on time and got to destination very very late pier management of aircrafts"
יתרונות: "Easy boarding, plenty of room"
חסרונות: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
יתרונות: "That we didn’t crash"
חסרונות: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
יתרונות: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
חסרונות: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
יתרונות: "great choice of entertainment content, friendly crew"
חסרונות: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
יתרונות: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
חסרונות: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
יתרונות: "I was upgraded to Buisness so, no complaints"
חסרונות: "No Marlboro light cigarettes on the duty free shopping cart"
יתרונות: "They were awesome."
חסרונות: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
יתרונות: "Night flight so no entertainment allowed sleeping"
חסרונות: "Kosher food could be improved"
The Business is not up to the standard. No comfort… Also- long waiting time leaving from Warsaw with poir information and updates. Thanks!
Boarding was slow Flight has a 2 hours delay at WAW Their home port!!
Stop using the 737MAX. It's 100% safe but very uncomfortable.
יתרונות: "Great crew, clean and comfortable"
חסרונות: "Quality of food could be improved"
חסרונות: "The flight was long enough that some entertainment, even just the ability to plug in my own device to charge and use would have made the flight better."
יתרונות: "That we landed safely"
חסרונות: "Flying with other company"
חסרונות: "Aircraft was comfortable and crew worked above and beyond normal crews to ensure all passengers were happy."
חסרונות: "flight was delayed 4 hours"
חסרונות: "No recharger for mobile in the plane."
יתרונות: "Everything was excellent"
חסרונות: "The check-in opened a bit late from Israel and I did not plan on it at all but I look at what I had better things so I think there were a lot of good things here so I do not look at check-in"
חסרונות: "Better punctuality"
חסרונות: "Poor quality of announcements in Warsaw for boarding times."
חסרונות: "Boarding was late, "snack" was a small wafer. Flight crew hid behind a curtain for most of the flight."
יתרונות: "Good service. Food is provided (one hot meal and one sandwich). Selection of entertainment (movies, TV shows...etc) are good."
חסרונות: "Long flight hours."
חסרונות: "On my former flight I have mistakenly left in the aircraft ( flight 156 to Warsaw) a light blue purse , I have sent 2 inquiries to LOT , with no response"
יתרונות: "all was ok as its a little one so very crouded no place to move but in general ok thank you very much"
חסרונות: "will recomend and would like to travel again with lot hope thatcwill have additional shop of duty free for shopping closes . toys.and more good ice creem thank you very much"
חסרונות: "They lost my laguage."
יתרונות: "Modern new plane, efficient plane crew"
חסרונות: "Chaotic boarding, seats have very little support, no food or entertainment"
יתרונות: "The crew"
חסרונות: "Change gate"
חסרונות: "late departure"
יתרונות: "The crew was polite and boarded quite on time The airplane was clean We landed early"
חסרונות: "Since this was not a low cost flight and not a cheap ticket, I did not understand why there was no food served and no beverages a part of the basic (water/tea/coffee) without additional pay. I did not get value for the money I paid. The seating was very crowded."
יתרונות: "The gate crew was polite and communicative when asked what was happening with the delays. The flight itself was uneventful."
חסרונות: "There was no real food except for purchase, and the flight attendants went so quickly through the aisles I couldn't even catch their attention. The flight was 45 minutes late and the departure kept creeping up in 10 minute increments before it finally just said "delayed. I would have liked entertainment on the flight. I was in a row with 3 seats filled and then there were other rows completely empty. So the seat selection was not accurate at all."
יתרונות: "יעעכגידכידכגעגכ ה בעבנידגנ הכ נגכאעקרכב כברנקרכ בקרנרא רא"
חסרונות: "כגיכגכגע ראמר א מעכרה רא מראמארמ ררא ררע רא 'ע ער ר'ע"
חסרונות: "In Warsaw they took us by bus in a snow storm in freezing cold. They left us standing on an open bus in minus temperatures for 30 minutes instead of sending a few buses to take us to the plane."
חסרונות: "My luggage didn’t arrive. Plane left with a delay."
יתרונות: "Costs like regular flight feels like low cost"
חסרונות: "I don't like to seat by the window, and I couldn't change it by on line..."
יתרונות: "it was a short flight"
יתרונות: "Crew was fine."
חסרונות: "Not a comfortable seat, no food and no entertainment."
יתרונות: "Pleasant crew"
חסרונות: "On warsaw to tel aviv for 3 1/2 hours no movie, music, complementary food or snack."
יתרונות: "On time, smooth flight"
חסרונות: "Boarding chaotic. Switched gates (m5 on boarding pass, actually m4. Shoud have announced or left a note."
חסרונות: "None efficiante boarding resulted in delay"
יתרונות: "Seats were full recline and very comfortable. Nice large windows."
חסרונות: "Boarding was a zoo and ground crew kept delaying boarding. Inflight entertainment is bad. Only about 20 movies. Make other plans. Food non existent. Headsets - worse than us domestic coach."
חסרונות: "very inconviniebt seats"
יתרונות: "Not 1 thing !!! Bad.bad.bad"
חסרונות: "The legs room, no free meal, on the flight from warsaw to tel aviv. 1 hour late on departure from warsaw to tel aviv"
יתרונות: "The crew was nice, and the pillows was OK."
חסרונות: "All the rest, including the wait for the airport bus, and the noise at the flight"
חסרונות: "Shitty service on board"
יתרונות: "Crew nice, polite"
חסרונות: "Fly time allways not on written agreed"
יתרונות: "Nothing (except the safe landing)"
חסרונות: "The boarding process was a nightmare. The plane was small and cramped. Business class seats were narrower and more uncomfortable than most coach seats. Crew was pleasant and helpful but this route is just awful. Avoid if at all possible."
חסרונות: "no food was served, only water. no entertainment was offered."
יתרונות: "Nice and soft landing."
חסרונות: "At check in they refused to a small hand bag claiming that only one suitcase per passenger is allowed. The seats are not reclining."
יתרונות: "Getting iff"
חסרונות: "Overcrowded Poorly organized"
יתרונות: "Since we lost our second plane due to an emergeny on the first flight, the airline put us on a nice hotel to spend the night and got us new tickets to our final destination."
חסרונות: "There were not many flights available so we had to stop in Stokholm and then fly to Oslo."
חסרונות: "Flight was delayed by an hour - boarding was delayed 5 minutes at a time so you needed to stay by the gate."
יתרונות: "food prices, all on time"
חסרונות: "the flight delayed 2 hours/ the seats are horrible/ is only 1 toilet for all the peaple/"
חסרונות: "You sold me no lagge ticket, and than charged extra"
יתרונות: "The food!"
חסרונות: "The layover but that's not in your control so no worries!"
חסרונות: "The seats are squeezed, no space for normal legs. you have to wait a long time for a glass of water. I AM NOT FLYING WITH THEM ANY MORE"
חסרונות: "First of all, my flight had no option to plug my cellphone, there was no TV screen and no WiFi.. they served some loaf of bread cut in half with some spices inside and called it dinner! But the most disappointing thing is the fact is that they LOST BOTH OF MY LUGGAGE BAGS, and the most they could offer me is $50 compensation (my belongings worth thousands of dollars) And even this I would have to claim from my “home country” which is completely unreasonable as my home country isn’t the one lost my luggage, the airlines had! Beyond shocked, disappointed and aggravated, this was my first time flying this airlines and I promise you it’s the last. Won’t recommend to anyone."
יתרונות: "Comfortable. Great crew,"
חסרונות: "Reduce baggage charges."
יתרונות: "Flight Crew were great"
חסרונות: "The baggage and checking in process. Better training did on the checking in crew for international flight baggage, one one person knew what the requirements are."
חסרונות: "The delay was too much"
יתרונות: "The flight was bigger. So didn't feel so cramped up"
חסרונות: "The flight attendant were not helpful after ringing the bell multiply times I had to get up myself to get a glass of water. Entertainment not updated Food no change in menu"
חסרונות: "Addis Airport is a NIGHTMARE!!! It took two hours to check in and the lines were insane. It was absolute chaos, people pushing and airport staff did little to manage it. We almost missed our flight because the lines and process was so disorganized. The plane ride - the plane was old. My seat was so old, the cushion was worn down to the point of feeling like a bucket seat. This was really bad..."
יתרונות: "Leg space, TV screen and entertainment and the decline of the seat."
חסרונות: "The toilets floors could be cleaned often. The food service cart could move for urgent pass to the toilet."
חסרונות: "Always delaying, catastrophic food."
חסרונות: "The entire flight was great!"
חסרונות: "No entertainment available. Rude flight attendants."
חסרונות: "No way to charge a phone!"
חסרונות: "Old plane. Not comfortable for a relatively long flight"
חסרונות: "Airport facilities at Adis Ababa"
יתרונות: "On the sequrity check our watch was stolen. And we did not get any help from ethiopian airlines...we would like to get help."
חסרונות: "Waiting for customer service"
יתרונות: "Flight Attendants excellent and always smiling"
חסרונות: "Should be able to select your own movie"
חסרונות: "Your cheapo ripoff insurance wouldn't pay when I had to cancel due to terrorism threats in and around Ouagadougou. Is there ever a better reason to cancel a flight?!"
יתרונות: "The hospitality"
יתרונות: "Got a free voucher"
חסרונות: "My phone was stolen on airport premises They didn't have my requested meal for one of my flights The boeng 737 is tiny. No leg room and was terribly hot."
יתרונות: "food and beer were fine"
חסרונות: "4 flights ,4 delays. poor customer service . every thing is very slow ."
יתרונות: "Spacious seats"
חסרונות: "80's airplane. Old. Seats not that comfortable, a bit dirty."
חסרונות: "I sent them an email about an issue with my flight but they didn't get back to me"
יתרונות: "Also great experience"
יתרונות: "צוות אדיב ורגיש לנוסעים ויעיל"
חסרונות: "האוכל לא היה מגוון לא הכיל פירות או ירקות טריים , היה מבוסס על אורז ופחמימות, לא הוקרן מסךמסלול הטיסה, לא היו אזניות זמינות"
חסרונות: "Check in was a mess in Ethiopia."
יתרונות: "Cost effevtive"
חסרונות: "Crew being unkind."
יתרונות: "crew was okay on board."
חסרונות: "delays, delays and no answers about the schedule from anyone. poor food, poor entertainment. the plane was small, crowded and a disguising smell all over."
יתרונות: "nice movie but that's all"
חסרונות: "chair and light broken. tasteless food. small screens"
יתרונות: "Again, the cabin crew where all very nice."
חסרונות: "Seating space was very tight on this plane."
יתרונות: "WHY serve dinner at 12 midnight? The lights are kept on in the cabin making it difficult to sleep. Too little time to sleep and too much time taken up with bar and food service."
חסרונות: "NON arrival of luggage at Tel Aviv. See above"
חסרונות: "Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay."
יתרונות: "I did find the staff very friendly."
חסרונות: "I found the staff to be very slow, on all 4 flights it tool them an extensive amount of time to walk down with drinks and food service. I was also sitting under the overhead that had blankets and they kept waking me up through out the flight when trying to get a blanket. I wanted to perches a watch that no all the flights had and when they did I couldn't ad ou don't take Credit Card. Flying from Israel to South Africa all I had was Shekel and Rands. How was I to know that I needed to carry Dollars On me."
יתרונות: "Crew on flight were very nice and responding."
חסרונות: "The flight was delayed but they didn't tell us, they kept saying we are about to board the flight in a few minute. eventually it was an hour late. It's not a big delay but the way they acted like they didn't know anything and didn't tell us anything was not OK. Other then that flight was fine. there is no electricity or multimedia and not even a USB charge!"
יתרונות: "Boarding at the gate was atrocious. Very slow and not organized and we left late because of that. The crew was very nice. Food was good. Entertainment was ok. Movies were old and could have been up to date not enough bathrooms per amount of people on board (relative to other aircrafts)."
חסרונות: "The waiting time for the connecting flight to was far too long...."
חסרונות: "My daughter's entertainment system crashed after 20 minutes. She ended up sleeping so I watched a movie. When she woke up, we were going to switch seats, but I tried to turn it back on and mine wasn't working. (By the end of the flight, only maybe 10-20% were using theirs as many others crashed as well.) The food was very boring. At one point I was looking for a flight attendant and couldn't find a single one anywhere in coach."
חסרונות: "The food is terrible."
חסרונות: "security boarding in adis abeba"
יתרונות: "The seats were OK but not as good as in the larger airplanes. Vegetarian option for food was good. Airplane was half empty which made moving around quite easy and nice. Flight attendents were willing to help!"
חסרונות: "Independence day is perhaps not the best movie for a flight. Only one option as there are no personal media systems."
יתרונות: "Staff were pleasant"
חסרונות: "One segment of my flight did not have the gluten free meal I had requested ahead of time. Super crowded."
יתרונות: "Some okay entertainment."
חסרונות: "Lights are on too much, service is slow. Food is poor, no variety. They gave out all the blankets and some people were laying down sleeping in the back with 2-3 blankets meanwhile my friend who had a baby couldn't get a blanket. They are VERY slow or disorganized with picking up the trays after meals are completed."
יתרונות: "The crew was very nice, beer on the flight is always a nice touch , plenty of food and beverages. Nice collection of movies and music. Food is OK. We had a 10 Hour connection at Addis Ababba, and we were provided with a city tour at the first time, and hotel at the second. I liked the Injira :)"
חסרונות: "Overall, it's kinda depressing to fly with Ethiopian, the whole experience, from the colors of the uniforms, to the big African people, there was not enough room to seat next to other person, we and some people we met on the flight experienced the same thing. Addis Ababba was very not welcoming, we had a small tour at the city, the people are aggressive, we heard a lot of "farengie" all the time - "foreigners", everything was very expensive, because tourist have a lot of money... they are not afraid to touch you, even at the face. if somebody offers you guiding, they will ask for money later on and will take you to expensive places."
יתרונות: "Plane from AA to tA seats very cramped and seats do not recline."
חסרונות: "I ordered a vegan food. The crew had difficulties in delivering this simple thing"
יתרונות: "They flight was on time."
חסרונות: "The food is poor. They should change the menu and improve on the quality of food. The personal entertainment system was not working. Such a long flight need to have good entertainment for passengers."
יתרונות: "The crew is very kind."
חסרונות: "I was the second person in the toilet. It was already dirty (is there a better flushing system available?) and the liquid soap didn't work. Also the seats are very uncomfortable for a night flight: hard and crowded. No personal tv sets. Only overhead, and from where I was sitting I had either to look back uncomfortably, or look at a small screen quite away up/"
יתרונות: "uniform like typical ethiopian dress"
חסרונות: "i was bitten very many times by some insects. it itches till now"
יתרונות: "It was really excellent"