יתרונות: "Polite and friendly service"
חסרונות: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
חסרונות: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
יתרונות: "Crew was great. Seats were comfortable."
חסרונות: "The airline lost both of my luggage suitcases."
יתרונות: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
חסרונות: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
חסרונות: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
יתרונות: "The crew was efficient and friendly. The plane took off on time and landed on time."
חסרונות: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
חסרונות: "Boarding at CDG was awfully slow"
יתרונות: "Everything! It was a wonderful experience."
יתרונות: "Intranet meant I could watch movies on my iPad"
חסרונות: "Seats are very uncomfortable"
יתרונות: "Intranet wifi meant I could watch entertainment on my iPad"
חסרונות: "Seats are very uncomfortable"
חסרונות: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
חסרונות: "wine selection divider between seats"
יתרונות: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
חסרונות: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
יתרונות: "Staff was so helpful and attentive to our needs.Providing service with a smile."
יתרונות: "Cheap ticket"
חסרונות: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."
יתרונות: "Efficient and smooth flight. Service was great and flight attendants were friendly"
חסרונות: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
יתרונות: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
חסרונות: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
יתרונות: "Good seat width Great movie selection Great food and drinks Nice and large A380"
חסרונות: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
יתרונות: "Food, service, comfort"
חסרונות: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
חסרונות: "No offer of snack with no egg in it."
חסרונות: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
חסרונות: "Please see comments above about this flight."
יתרונות: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
יתרונות: "Priority boarding with kids"
חסרונות: "Nothing special just like easyJet ir Rayanair"
יתרונות: "Only the cabin crew was good."
חסרונות: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."
יתרונות: "The food, entertainment, and service. Waited for me after almost missing my flight."
יתרונות: "Nice crew, free snacks"
חסרונות: "For taller people flying economy sucks . The seats are always to small"
יתרונות: "Food was excellent and crew was very nice."
חסרונות: "Could not check in online before my flight and no zones to board just line up and go apparently."
חסרונות: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"
יתרונות: "Crew very professional and nice food Boarding process well organized"
חסרונות: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
יתרונות: "The price 50€ cheaper than the other operators. Quick flight. Kind crew."
חסרונות: "Lack organisation for checking. No difference if you have done the checking online. No breakfast on a 7am flight though included in the price."
יתרונות: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
חסרונות: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
יתרונות: "Arrived on time"
חסרונות: "Cattle car accommodations"
יתרונות: "No delays, service with a smile"
חסרונות: "Nothing to report."
יתרונות: "Flight went smoothly"
חסרונות: "Flight left late The seats are small and crowded There are no entertainment options"
יתרונות: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
חסרונות: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
יתרונות: "Lovely crew, clean toilets"
חסרונות: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
יתרונות: "The boarding process was smooth and the crew friendly. Flight ran on time."
חסרונות: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
יתרונות: "The crew was very nice and helpful."
חסרונות: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."
חסרונות: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
חסרונות: "No entertainment or usb plugsto charge."
יתרונות: "Kind, courteous, attentive crew. Smooth flight."
יתרונות: "Good food. Although no Cappucino as in AF from Sanfransisco to Paris."
חסרונות: "No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me..."
The Business is not up to the standard. No comfort… Also- long waiting time leaving from Warsaw with poir information and updates. Thanks!
Boarding was slow Flight has a 2 hours delay at WAW Their home port!!
Stop using the 737MAX. It's 100% safe but very uncomfortable.
יתרונות: "Great crew, clean and comfortable"
חסרונות: "Quality of food could be improved"
חסרונות: "The flight was long enough that some entertainment, even just the ability to plug in my own device to charge and use would have made the flight better."
יתרונות: "That we landed safely"
חסרונות: "Flying with other company"
חסרונות: "Aircraft was comfortable and crew worked above and beyond normal crews to ensure all passengers were happy."
חסרונות: "flight was delayed 4 hours"
חסרונות: "No recharger for mobile in the plane."
יתרונות: "Everything was excellent"
חסרונות: "The check-in opened a bit late from Israel and I did not plan on it at all but I look at what I had better things so I think there were a lot of good things here so I do not look at check-in"
חסרונות: "Better punctuality"
חסרונות: "Poor quality of announcements in Warsaw for boarding times."
חסרונות: "Boarding was late, "snack" was a small wafer. Flight crew hid behind a curtain for most of the flight."
יתרונות: "Good service. Food is provided (one hot meal and one sandwich). Selection of entertainment (movies, TV shows...etc) are good."
חסרונות: "Long flight hours."
חסרונות: "On my former flight I have mistakenly left in the aircraft ( flight 156 to Warsaw) a light blue purse , I have sent 2 inquiries to LOT , with no response"
יתרונות: "all was ok as its a little one so very crouded no place to move but in general ok thank you very much"
חסרונות: "will recomend and would like to travel again with lot hope thatcwill have additional shop of duty free for shopping closes . toys.and more good ice creem thank you very much"
חסרונות: "They lost my laguage."
יתרונות: "Modern new plane, efficient plane crew"
חסרונות: "Chaotic boarding, seats have very little support, no food or entertainment"
יתרונות: "The crew"
חסרונות: "Change gate"
חסרונות: "late departure"
יתרונות: "The crew was polite and boarded quite on time The airplane was clean We landed early"
חסרונות: "Since this was not a low cost flight and not a cheap ticket, I did not understand why there was no food served and no beverages a part of the basic (water/tea/coffee) without additional pay. I did not get value for the money I paid. The seating was very crowded."
יתרונות: "The gate crew was polite and communicative when asked what was happening with the delays. The flight itself was uneventful."
חסרונות: "There was no real food except for purchase, and the flight attendants went so quickly through the aisles I couldn't even catch their attention. The flight was 45 minutes late and the departure kept creeping up in 10 minute increments before it finally just said "delayed. I would have liked entertainment on the flight. I was in a row with 3 seats filled and then there were other rows completely empty. So the seat selection was not accurate at all."
יתרונות: "יעעכגידכידכגעגכ ה בעבנידגנ הכ נגכאעקרכב כברנקרכ בקרנרא רא"
חסרונות: "כגיכגכגע ראמר א מעכרה רא מראמארמ ררא ררע רא 'ע ער ר'ע"
חסרונות: "In Warsaw they took us by bus in a snow storm in freezing cold. They left us standing on an open bus in minus temperatures for 30 minutes instead of sending a few buses to take us to the plane."
חסרונות: "My luggage didn’t arrive. Plane left with a delay."
יתרונות: "Costs like regular flight feels like low cost"
חסרונות: "I don't like to seat by the window, and I couldn't change it by on line..."
יתרונות: "it was a short flight"
יתרונות: "Crew was fine."
חסרונות: "Not a comfortable seat, no food and no entertainment."
יתרונות: "Pleasant crew"
חסרונות: "On warsaw to tel aviv for 3 1/2 hours no movie, music, complementary food or snack."
יתרונות: "On time, smooth flight"
חסרונות: "Boarding chaotic. Switched gates (m5 on boarding pass, actually m4. Shoud have announced or left a note."
חסרונות: "None efficiante boarding resulted in delay"
יתרונות: "Seats were full recline and very comfortable. Nice large windows."
חסרונות: "Boarding was a zoo and ground crew kept delaying boarding. Inflight entertainment is bad. Only about 20 movies. Make other plans. Food non existent. Headsets - worse than us domestic coach."
חסרונות: "very inconviniebt seats"
יתרונות: "Not 1 thing !!! Bad.bad.bad"
חסרונות: "The legs room, no free meal, on the flight from warsaw to tel aviv. 1 hour late on departure from warsaw to tel aviv"
יתרונות: "The crew was nice, and the pillows was OK."
חסרונות: "All the rest, including the wait for the airport bus, and the noise at the flight"
חסרונות: "Shitty service on board"
יתרונות: "Crew nice, polite"
חסרונות: "Fly time allways not on written agreed"
יתרונות: "Nothing (except the safe landing)"
חסרונות: "The boarding process was a nightmare. The plane was small and cramped. Business class seats were narrower and more uncomfortable than most coach seats. Crew was pleasant and helpful but this route is just awful. Avoid if at all possible."
חסרונות: "no food was served, only water. no entertainment was offered."
יתרונות: "Nice and soft landing."
חסרונות: "At check in they refused to a small hand bag claiming that only one suitcase per passenger is allowed. The seats are not reclining."
יתרונות: "Getting iff"
חסרונות: "Overcrowded Poorly organized"
יתרונות: "Since we lost our second plane due to an emergeny on the first flight, the airline put us on a nice hotel to spend the night and got us new tickets to our final destination."
חסרונות: "There were not many flights available so we had to stop in Stokholm and then fly to Oslo."
חסרונות: "Flight was delayed by an hour - boarding was delayed 5 minutes at a time so you needed to stay by the gate."
יתרונות: "food prices, all on time"
חסרונות: "the flight delayed 2 hours/ the seats are horrible/ is only 1 toilet for all the peaple/"
חסרונות: "You sold me no lagge ticket, and than charged extra"
יתרונות: "The food!"
חסרונות: "The layover but that's not in your control so no worries!"
חסרונות: "The seats are squeezed, no space for normal legs. you have to wait a long time for a glass of water. I AM NOT FLYING WITH THEM ANY MORE"
חסרונות: "First of all, my flight had no option to plug my cellphone, there was no TV screen and no WiFi.. they served some loaf of bread cut in half with some spices inside and called it dinner! But the most disappointing thing is the fact is that they LOST BOTH OF MY LUGGAGE BAGS, and the most they could offer me is $50 compensation (my belongings worth thousands of dollars) And even this I would have to claim from my “home country” which is completely unreasonable as my home country isn’t the one lost my luggage, the airlines had! Beyond shocked, disappointed and aggravated, this was my first time flying this airlines and I promise you it’s the last. Won’t recommend to anyone."
יתרונות: "Comfortable. Great crew,"
חסרונות: "Reduce baggage charges."
יתרונות: "Flight Crew were great"
חסרונות: "The baggage and checking in process. Better training did on the checking in crew for international flight baggage, one one person knew what the requirements are."
חסרונות: "The delay was too much"
יתרונות: "The flight was bigger. So didn't feel so cramped up"
חסרונות: "The flight attendant were not helpful after ringing the bell multiply times I had to get up myself to get a glass of water. Entertainment not updated Food no change in menu"
חסרונות: "Addis Airport is a NIGHTMARE!!! It took two hours to check in and the lines were insane. It was absolute chaos, people pushing and airport staff did little to manage it. We almost missed our flight because the lines and process was so disorganized. The plane ride - the plane was old. My seat was so old, the cushion was worn down to the point of feeling like a bucket seat. This was really bad..."
יתרונות: "Leg space, TV screen and entertainment and the decline of the seat."
חסרונות: "The toilets floors could be cleaned often. The food service cart could move for urgent pass to the toilet."
חסרונות: "Always delaying, catastrophic food."
חסרונות: "The entire flight was great!"
חסרונות: "No entertainment available. Rude flight attendants."
חסרונות: "No way to charge a phone!"
חסרונות: "Old plane. Not comfortable for a relatively long flight"
חסרונות: "Airport facilities at Adis Ababa"
יתרונות: "On the sequrity check our watch was stolen. And we did not get any help from ethiopian airlines...we would like to get help."
חסרונות: "Waiting for customer service"
יתרונות: "Flight Attendants excellent and always smiling"
חסרונות: "Should be able to select your own movie"
חסרונות: "Your cheapo ripoff insurance wouldn't pay when I had to cancel due to terrorism threats in and around Ouagadougou. Is there ever a better reason to cancel a flight?!"
יתרונות: "The hospitality"
יתרונות: "Got a free voucher"
חסרונות: "My phone was stolen on airport premises They didn't have my requested meal for one of my flights The boeng 737 is tiny. No leg room and was terribly hot."
יתרונות: "food and beer were fine"
חסרונות: "4 flights ,4 delays. poor customer service . every thing is very slow ."
יתרונות: "Spacious seats"
חסרונות: "80's airplane. Old. Seats not that comfortable, a bit dirty."
חסרונות: "I sent them an email about an issue with my flight but they didn't get back to me"
יתרונות: "Also great experience"
יתרונות: "צוות אדיב ורגיש לנוסעים ויעיל"
חסרונות: "האוכל לא היה מגוון לא הכיל פירות או ירקות טריים , היה מבוסס על אורז ופחמימות, לא הוקרן מסךמסלול הטיסה, לא היו אזניות זמינות"
חסרונות: "Check in was a mess in Ethiopia."
יתרונות: "Cost effevtive"
חסרונות: "Crew being unkind."
יתרונות: "crew was okay on board."
חסרונות: "delays, delays and no answers about the schedule from anyone. poor food, poor entertainment. the plane was small, crowded and a disguising smell all over."
יתרונות: "nice movie but that's all"
חסרונות: "chair and light broken. tasteless food. small screens"
יתרונות: "Again, the cabin crew where all very nice."
חסרונות: "Seating space was very tight on this plane."
יתרונות: "WHY serve dinner at 12 midnight? The lights are kept on in the cabin making it difficult to sleep. Too little time to sleep and too much time taken up with bar and food service."
חסרונות: "NON arrival of luggage at Tel Aviv. See above"
חסרונות: "Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay."
יתרונות: "I did find the staff very friendly."
חסרונות: "I found the staff to be very slow, on all 4 flights it tool them an extensive amount of time to walk down with drinks and food service. I was also sitting under the overhead that had blankets and they kept waking me up through out the flight when trying to get a blanket. I wanted to perches a watch that no all the flights had and when they did I couldn't ad ou don't take Credit Card. Flying from Israel to South Africa all I had was Shekel and Rands. How was I to know that I needed to carry Dollars On me."
יתרונות: "Crew on flight were very nice and responding."
חסרונות: "The flight was delayed but they didn't tell us, they kept saying we are about to board the flight in a few minute. eventually it was an hour late. It's not a big delay but the way they acted like they didn't know anything and didn't tell us anything was not OK. Other then that flight was fine. there is no electricity or multimedia and not even a USB charge!"
יתרונות: "Boarding at the gate was atrocious. Very slow and not organized and we left late because of that. The crew was very nice. Food was good. Entertainment was ok. Movies were old and could have been up to date not enough bathrooms per amount of people on board (relative to other aircrafts)."
חסרונות: "The waiting time for the connecting flight to was far too long...."
חסרונות: "My daughter's entertainment system crashed after 20 minutes. She ended up sleeping so I watched a movie. When she woke up, we were going to switch seats, but I tried to turn it back on and mine wasn't working. (By the end of the flight, only maybe 10-20% were using theirs as many others crashed as well.) The food was very boring. At one point I was looking for a flight attendant and couldn't find a single one anywhere in coach."
חסרונות: "The food is terrible."
חסרונות: "security boarding in adis abeba"
יתרונות: "The seats were OK but not as good as in the larger airplanes. Vegetarian option for food was good. Airplane was half empty which made moving around quite easy and nice. Flight attendents were willing to help!"
חסרונות: "Independence day is perhaps not the best movie for a flight. Only one option as there are no personal media systems."
יתרונות: "Staff were pleasant"
חסרונות: "One segment of my flight did not have the gluten free meal I had requested ahead of time. Super crowded."
יתרונות: "Some okay entertainment."
חסרונות: "Lights are on too much, service is slow. Food is poor, no variety. They gave out all the blankets and some people were laying down sleeping in the back with 2-3 blankets meanwhile my friend who had a baby couldn't get a blanket. They are VERY slow or disorganized with picking up the trays after meals are completed."
יתרונות: "The crew was very nice, beer on the flight is always a nice touch , plenty of food and beverages. Nice collection of movies and music. Food is OK. We had a 10 Hour connection at Addis Ababba, and we were provided with a city tour at the first time, and hotel at the second. I liked the Injira :)"
חסרונות: "Overall, it's kinda depressing to fly with Ethiopian, the whole experience, from the colors of the uniforms, to the big African people, there was not enough room to seat next to other person, we and some people we met on the flight experienced the same thing. Addis Ababba was very not welcoming, we had a small tour at the city, the people are aggressive, we heard a lot of "farengie" all the time - "foreigners", everything was very expensive, because tourist have a lot of money... they are not afraid to touch you, even at the face. if somebody offers you guiding, they will ask for money later on and will take you to expensive places."
יתרונות: "Plane from AA to tA seats very cramped and seats do not recline."
חסרונות: "I ordered a vegan food. The crew had difficulties in delivering this simple thing"
יתרונות: "They flight was on time."
חסרונות: "The food is poor. They should change the menu and improve on the quality of food. The personal entertainment system was not working. Such a long flight need to have good entertainment for passengers."
יתרונות: "The crew is very kind."
חסרונות: "I was the second person in the toilet. It was already dirty (is there a better flushing system available?) and the liquid soap didn't work. Also the seats are very uncomfortable for a night flight: hard and crowded. No personal tv sets. Only overhead, and from where I was sitting I had either to look back uncomfortably, or look at a small screen quite away up/"
יתרונות: "uniform like typical ethiopian dress"
חסרונות: "i was bitten very many times by some insects. it itches till now"
יתרונות: "It was really excellent"