שירות מאוד טוב מטוסים חדישים נקיים מרווחים
יתרונות: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
חסרונות: "The in flight screens weren't working well."
יתרונות: "Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks."
יתרונות: "The airplane seats and entertainment were 150% bettter than American"
חסרונות: "The check in area felt cramped, understaffed and like a 4th rate airline"
חסרונות: "Small aircraft, 2 seats on each side of the aisle, but that’s what you get when you fly short legs now."
חסרונות: "The snacks were limited. They only had cheez-its and no cookies."
יתרונות: "Kind staff, comfortable seats, movies, easy flight - pretty much everything was great!"
חסרונות: "Nothing- it went very smoothly."
יתרונות: "Safe and fast journey."
חסרונות: "Vegan Options for snacks"
חסרונות: "Better choice of snacks"
יתרונות: "Pilot was super nice and informative when the flight was delayed."
יתרונות: "Grateful Delta still has drink and snack service. Also grateful to still be able to bring a carry on on board. Good movie selections."
יתרונות: "The crew was excellent"
חסרונות: "Better breakfast and the seats weren’t very comfortable"
חסרונות: "The wrap didn't taste too well."
יתרונות: "Crew was friendly, helpful and provided comfort"
יתרונות: "None of it"
חסרונות: "Everything. Can it please leave on time for once"
יתרונות: "The flight was smooth and the crew was very professional"
חסרונות: "Have wifi available"
חסרונות: "Delayed 3 hours"
יתרונות: "Friendly greeting and goodbye.goog entertainment."
חסרונות: "Too hot, attendant did not know plane."
יתרונות: "They let me sleep."
יתרונות: "good job over all"
יתרונות: "Entertainment on the flight was fantastic."
חסרונות: "Delta really struggles with trying to get everyone in the plane in an orderly fashion. Window seats must climb over all of the aisle passengers that got on before."
יתרונות: "Incredible service, great entertainment options, comfy seats"
יתרונות: "Good flight."
חסרונות: "Delta scheduled us a connection with only 35 min of layover. We had to go from Concourse E to A and the plane was several min late.We barely made it before the gate closed 10 min before pushback."
יתרונות: "New airplanes.On time schedule .Very professional a"
יתרונות: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
חסרונות: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
חסרונות: "Could not get my boarding pass from Delta for the flight from PHX to LAX. Aeromexico did not confirm that leg of the trip, so I lost all day and had to buy another ticket for tomorrow. Still, Aeromexico has not solved anything"
חסרונות: "Full flight and tiny seats surrounded by 2 300lb guys and they wouldn't let me switch my seat."
יתרונות: "I am on stand by after 24 hours. Because delta airlines was late.im stuck in LA"
יתרונות: "got to the plane even though the ground crews had a lot of people to get bags checked for even down to 30 min to flight departure but still got their bags onto the plane"
חסרונות: "massive rips in the bag"
יתרונות: "Everything except food. I asked them for halal food when I bought tickets. But they didn't serve me halal food. Very very disappointed."
חסרונות: "Food and food."
חסרונות: "The special meal I ordered was delivered to someone else. The entertainment system wasn't functioning properly and no English susbtiles we're offered for any of the movies, unlike my previous Delta flights (for some reason there were only Chinese)"
חסרונות: "Poor WiFi. Paid extra to get it, but didnt sporadic at best."
יתרונות: "Airport was being remodeled so there was a bit of confusion and lack of accommodation but other than that the flight was good"
יתרונות: "If you're willing to pay the upgrade, the entertainment system and ear buds should be in working order! Seats still uncomfortably narrow and audio system on plane should be audible!"
יתרונות: "In-flight entertainment"
חסרונות: "It was uncomfortably warm throughout the three hour flight."
יתרונות: "Fast flight"
חסרונות: "Long wait in hot plane before take off."
יתרונות: "The Flight crew was great and the pilot got us there with the least amount of delay as possible. Thanks everyone!"
חסרונות: "The redesign of seats means that very few of Delta's planes can actually accommodate a sherpa-style pet carrier, even though they are an industry standard for in-cabin travel. Further complicating the problem is that the clearance under the seat varies depending where in the cabin you're seated. It's become an extremely stressful proposition for which I have the privilege of paying an extra +$100 each way whilst having to give up one of my carry ons. As far as I can see, the charge is just straight up greed, since no one would be able to use the space beneath the seat in front of me, anyway, and carrying on my cat cause zero extra work for the crew. I'm going to have rethink my loyalty to Delta. At least with Southwest, they'll let me check two bags for no additional cost."
יתרונות: "very attentive service and remarkably tasty food in first class"
חסרונות: "seat was tight. not much legroom and very claustrophobic when the person in front of me reclined his seat."
יתרונות: "Boarding was easy and fast"
חסרונות: "Seats were cramped"
יתרונות: "The good the crew and the bed"
חסרונות: "The overheads were noisey and loud and made it difficult to sleep"
יתרונות: "Nothing to like.."
חסרונות: "Everything about the flight..."
יתרונות: "On time and convenience of the connection"
חסרונות: "Airplanes were a little bit old"
יתרונות: "Flew in past no problem this trip seats were very close when person in front reclined his chair it touched my knees. Not enough leg room."
חסרונות: "Not enough leg room, knees hurt difficult to sleep. Also booked flight 3 months in advance so we could sit together as family. At gate they put my husband 20 rows separate from us. Surprised by this, I thought Delta was a better airline. Staff on plane was courteous and worked hard for entire trip."
יתרונות: "plane was farily empty. Who doesn't like that, other than Delta, haha. Nice workers, smooth flight."
חסרונות: "Delta comfort was very tight. I'm 6 foot tall and my knees were hitting the chair in front of me the whole flight."
יתרונות: "free tequuila"
חסרונות: "norte americano gringo scum from hell usa terrorist pigs"
The whole experience was miserable. Worst service I’ve ever received. Turkish airlines customer support called me a liar and threatened to hang up on me when the whole issue was due to their delays. They booked me on a different flight arriving two days late without my consent on travel times and then refused changing any of my itinerary. I travel internationally for work every month and this has been by far my worst travel experience. DEPLORABLE service and they simply do not care about their customers
חסרונות: "Not much help at the airport my luggage was lost"
יתרונות: "Both crews from JFK to HEL and HEL to JFK were great. Very attentive and accommodating."
יתרונות: "Great service and yummy food."
חסרונות: "The jack for the TV was broken! For seat 4H during my flight from Helsinki to Tokyo. I paid a business class ticket but had No audio for the television! This should be fixed immediately and I think I should receive something for the inconvenience and in return for the high price ticket I purchased!"
יתרונות: "Crew is amazing"
חסרונות: "Things were very scratched"
יתרונות: "I have flown to hk with Cathay and American exclusively. I wanted to try Finnair because the price was very good for business. I now know why. The food is mediocre. The staff aren’t friendly or attentive. At $2700 it’s cheap compared to CX and AA but I know why now."
חסרונות: "Service, staff and food."
חסרונות: "2 н in plane, then tecnicans search and fix problems"
יתרונות: "Free WiFi in the air. Email received in air tracking missing luggage. Stressful to receive, but at least I could see where it was & when it would arrive. Didn’t order a meal, but there was a wide variety of snacks for purchase. Very nice crew. Great leg room."
חסרונות: "Missing luggage. WiFi spotty."
יתרונות: "The hot Asian stewardess was really nice."
חסרונות: "The turbulence."
יתרונות: "Time schedual"
חסרונות: "Over duty for extra weight"
יתרונות: "It was a pleasant enough trip. Friendly crew, surprisingly decent food for a flight, and some decent entertainment available, though admittedly my headphones broke within a couple of hours for some reason, but by then I was nearly asleep anyway."
חסרונות: "It wasn't very comfortable and I had basically no leg room, but then, I sat in economy, so I can't be too surprised by that. Otherwise it was a good flight."
יתרונות: "Great crew and discovered blueberry juice."
חסרונות: "Sound only came out of one ear from headphones"
יתרונות: "FLIGHT & COMFORT WERE OK AIRCRAFT NEW AND WELL MAINTAINED MINIMAL SERVICE BUT CONSIDERING THE PRICE IT WAS OK THE AIRLINE PROVIDES SOME DRINKS FOR FREE (BUT...)"
חסרונות: "POOR ENTERTAINMENT I PURCHASED FOOD AND IT WAS LESS THAN OK THE AIRLINE ACTUALLY PROVIDES COFFEE, TEE, WATER AND "JUICE" FOR FREE BUT IT IS NOT CLEARLY EXPLAINED"
יתרונות: "Staff was nice, seats were comfortable unlike other flights I have been on the past two weeks."
חסרונות: "I think the pilot made a wrong turn and made erratic movements of the plane close to the end of the flight. Not sure what happened but it was a little scary."
יתרונות: "Great service, great food, and comfortable seats."
יתרונות: "Nice crew"
חסרונות: "old plane, not clean, flight delayed not airlines fault"
יתרונות: "There was plenty of room and the food was good."
חסרונות: "Can't think of anything I didn't like"
יתרונות: "Professionalism, punctual, friendly service"
חסרונות: "You pay for your food just like you do on American Domestic airlines. However they offered coffee and their special Finnair grape juice."
יתרונות: "Flight attendants were courteous and efficient, boarding flowed smoothly."
יתרונות: "great flight. Left on time. Nice crew. Ditto for food and movies"
חסרונות: "Sears always close together"
יתרונות: "Food and crew"
יתרונות: "The crew was great. The plane was either fairly new or recently refurbished. The new thinner padding on the seats was not a problem at all. For an inexpensive flight they gave a good value."
חסרונות: "The food was decent but not special."
חסרונות: "I am 6'1" tall. Seats were designed for 5'1" persons."
יתרונות: "The crew members were pleasant"
חסרונות: "I had to pay an additional fee of $327 because I had a infant riding with me on my lap."
יתרונות: "The options for music and movies were good, but the poor service provided, at check-in and on board, outweighed any benefit we received from the entertainment."
חסרונות: "The crew at Barcelona Airport, especially "Javier" (he refused to give his last name or show his badge - he had it turned around) was very rude and unhelpful. We had to go to another desk person to help us who was a bit more polite. The Finnair Customer Service telephone service was completely unhelpful even though this was booked as a Finnair Flight. The crew on board was ok, at best. The food was the poorest we had in both flights we took (we travelled from Barcelona to JFK, New York, and from JFK to YVR, Vancouver). We were most pleased with our flight from New York to Vancouver, with Cathay Pacific, who, by comparison, had very helpful and pleasant staff both at the JFK Airport and on board."
יתרונות: "American Airlines flight didn't even have tvs, chairs were old and outdated. Not worth the price. Now days there are some standards that are expected"
חסרונות: "Flight cancelled after 5h at the airport. Impossible to be booked before 5days..."
יתרונות: "Not bad as cross-ocean flights go, but cramped. The seats (and the available room per person) are what would be considered normal nowadays, but I remember flying thirty years ago. The crew was very pleasant and snacks were served (and appreciated), but didn't make up for the cramped conditions."
יתרונות: "Nice dinner, drinks, and snack services"
חסרונות: "Could be a little friendlier. Lights on the whole time during a red eye was pretty annoying. Don't know if this was on purpose or a malfunction. Entertainment system was hard to see and a little outdated."
יתרונות: "The energy of the crew was upbeat despite the lock of enertainment they tried their best by accommodating my various wishes."
חסרונות: "They were no snacks available except the ones that we had to pay for - which in fact I thought was a bit pretentious towards the passengers."
יתרונות: "The fact that this is the only daytime flight from Boston to Europe."
חסרונות: "Food was very ordinary, and drink choices may have been theoretically available but the crew did not offer the choices."
יתרונות: "Good leg room."
חסרונות: "I paid an extra $90 to pick this seat. On the website it looked like an exit row seat with lots of room. However I couldn't really move out of my seat without climbing over others. It was a waste of $90."
יתרונות: "easy - no surprises"
יתרונות: "American Airlines executive club checking and boarding is quite good in an always packed airport"
חסרונות: "Very old plane. Not a nice crew."
חסרונות: "Boarding was chaotic. Pre boading not enforced, all passengers boarding at the same."
חסרונות: "The food was terrible , the flight was canceled from Paris to phila , i didn't know til 8 pm . It was very hard to have an other flight from London to phila. A lot of souffering for me ."
יתרונות: "The boarding process was expedient and the food was ok and standard for these flights."
חסרונות: "I travel at least 1 week a month either to Europe, South America or across the United States. The Airplaine was extremely old and looked like it was not refurbished at all since the 90's. Unlike basically every other airline (including airlines from the developing world) the plane did not have a personal entertainment system which is rather vexing considering the flight is so long. The decoration of the plane looked old and worn. The crew were more interested in getting the job done quickly than properly."
יתרונות: "The flight was fantastic. It wasn't a full flight so I was moved to an exit row for more leg space. All the crew was very nice except for one lady. They distributed water often which was nice. You get options for dinner and breakfast."
חסרונות: "My problems began after landing. I booked a flight from LAX to Amsterdam, with a layover at Heathrow. When I originally checked in, they didn't send my things all the way through to my final destination. I had to exit the airport at Heathrow to retrieve my bag and go back through security, while trying to make my connecting flight."
יתרונות: "Crew was nice and boarding was on time"
חסרונות: "entertainment on the A330 is so sluggish people think the screen is not working correctly pushing harder and harder on the screen making it uncomfortable for the people in front of them. Food is as usual: Not very healthy and always the same."
יתרונות: "Smooth flight given the tough turbulence."
חסרונות: "American Airlines caterers do not stock Tea on flight to London, UK (major up-roar). Staff was pretty grouchy."
יתרונות: "British Airways has greatly improved their customer service, the flight attendants (usually a bit gruff) were instead very kind and helpful to myself and all the passengers I saw them interact with. It really makes the flight experience better."
יתרונות: "Maybe they should call these flights "Byzantine Airways". Finnair doesn't fly Boston to London, so my Finnair flight was on British Airways, but I did it that way because BA wanted more money that day. As a flight, it was OK. I don't think I have much to say about Finnair."
יתרונות: "On time departure and early arrival"
חסרונות: "Was not Finnair but American Airlines operated flight, so cramped, no personal entertainment system, sub charger, etc. Would have been great if this was 1996 and not 2016."
יתרונות: "About the only positive was that the plane left on time and arrived on time."
חסרונות: "Checking luggage was a nightmare. I stood well over an hour in line. We barely made the flight, and afterwards our luggage was lost, and it still has not been found. The wheelchair that I had ordered for my travelling companion was not there, either at Manchester or Philadelphia. The seats that I had reserved were given away to someone else. Whilst the plane flight itself was okay, the airport experiences on either end were miserable."
חסרונות: "Most of the entertainment consoles did not work"
חסרונות: "The headphone socket didn't work, the screen was tiny, the food was bordering on the inedible, the seating was cramped and uncomfortable, the air was dirty and unhealthy."
יתרונות: "Despite the turbulence the pilot did his best and we had as solid of a ride as possible. Seats were very comfortable and flight was on time, couldn't ask for anything more!"
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
יתרונות: "The airlines bumped us up to better seats without us asking!"
יתרונות: "waited for us. We were late from Yuma"
חסרונות: "Overall a horrible experience. Would never choose American Airlines given other choices. This was the second time this year I was held at an airport over 24 hrs due to plane maintenance."
יתרונות: "Awesome Customer Service"
יתרונות: "Staff was so kind and helpful."
חסרונות: "They ran out of a couple of the snacks, not a big problem but note worthy."
חסרונות: "Why are seats so small?"
חסרונות: "Exit row seats are too small."
יתרונות: "Pretty efficient for a completely full flight."
יתרונות: "Crew was good!!!"
חסרונות: "Food in first class had pretty much no taste."
חסרונות: "App continued to crash. Couldnt watch movies."
יתרונות: "Great stews"
חסרונות: "Food, 1st class had granola bars. Live tv was advertised, but not available"
יתרונות: "Awesome Customer Service"
חסרונות: "Nothing. Awesome Customer Service"
יתרונות: "The flight was probably one of the worst I've ever taken. The seats and aisles are so narrow. You had to walk side ways to get down the aisles. Very uncomfortable flight. It was so bad I had to upgrade to first class on the return flight because I just couldn't bear it again. I was not happy ."
יתרונות: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
חסרונות: "Better seat options and more comfortable seats"
יתרונות: "Overall a very good flight"
חסרונות: "Awful, loud credit card sales pitch wine up children and another everyone in cabin for what seemed an eternity. Absolutely disgusting."
חסרונות: "No advanced seat assignments unless we paid $100 per person?! Recently flew Delta on same equipment (A321). Delta had in-seat entertainment & adjustable head rest"
יתרונות: "Made it to destination"
חסרונות: "Gate changed without any notification"
חסרונות: "As soon as I boarded I noticed a strong urine smell. It didn’t really go away, or I just got used to it."
יתרונות: "The comfort of the plane and the continued update on my flight delay."
חסרונות: "The flight was delayed but no fault of American."
חסרונות: "We boarded a bit late. No big deal. Once on, however, they made us deboard because they forgot to do a security check. Oops. Flight attendants made the experience much better -- funny, enthusiastic, hard-working."
יתרונות: "The employee who checked me in was very helpful - found my frequent flyer number for another airline and give me a free checked bag."
יתרונות: "Easy flight"
חסרונות: "too tight to connection time in DFW"
יתרונות: "Customer service people were nice."
חסרונות: "American Airlines broke my carry on luggage handle and was told that I couldn’t claim it even though I was told that I had to check it in. Airplane was cramped, felt really uncomfortable"
יתרונות: "Always prefer American air over most other airlines do the service of staff. Thanks for the extra effort."
יתרונות: "blanket made it comfortable"
חסרונות: "No entertainment options"
יתרונות: "Staff was awesome!"
חסרונות: "As was getting in line for security, overheard it was at least a one-half hour wait. The wait was actually pretty close to 1/2 hr."
יתרונות: "Was able to get my flight transferred!"
חסרונות: "I liked Everything!"
יתרונות: "This was the same crew and pilot from the flight I took to LAX. His landing was so smooth, I woke up pleasantly upon landing!"
יתרונות: "The trip was on time and with no issues flying. I really enjoyed the ability to watch a movie...this was AWESOME!"
חסרונות: "Wow, the seating was VERY tight and I was happy for the TV screen in front of me to keep me busy. All the inflight interruptions on the movie I was watching."
יתרונות: "Planes were on time and staff was friendly"
חסרונות: "Nothing disliked"
חסרונות: "Flight was changed. Didn't get the seats I had already picked out. Woman on flight was very rude to me when I asked where the restroom was. NOT a good experience over all."
חסרונות: "Flight delayed going to and from my destination with no compensation. My bag I had to wait for it to come on the next flight and had to wait 2 hours for it."
יתרונות: "Standard flight , however I can't believe what most passengers bring on as cabin baggage !!"
חסרונות: "Evening meal of a turkey sandwich on dry bread was forgettable and considering that they co-share with Qantas , American could learn about providing a decent meal on a long expensive flight"
יתרונות: "Checkin was fast. Crew is always pleasant."
חסרונות: "Seats are uncomfortable. I chose to upgrade my seat and was charged but i couldnt see any difference between my seat and anyone elses. I dont understand how it works. Then I was refunded the upgrade amount..."
יתרונות: "I love the cookies"
חסרונות: "I wish my seat would recline more"
חסרונות: "The flight attendants were not very pleasant; almost pretentious. One had a passive aggressive attitude towards an older couple next to me with questions regarding the exit seats. The flight attendant was short and quick to snap. This was the couples first trip to hawaii and the attendant gave them a sour impression leaving the plane. I was disappointed."
יתרונות: "Everything was nice and comfy"
חסרונות: "Nothing everything is perfect"
חסרונות: "There were no screens by each place!!"
יתרונות: "The lay over wasn't bad at all had enough time to make it to my gate and get something to eat"
חסרונות: "Was scheduled to leave at 3:15pm didn't leave until 4:17pm"
חסרונות: "Our flight was delayed due to weather, which I was fine with as I wanted to fly home in the safest conditions, and I do trust the captains decision. However, upon arrival, we were stuck on the runway for 3 hours!!!! Our flight landed at 1, we did not exit plane until 3:40. They were not curtious enough to give us accurate time frames on when we would be allowed off. They told us 40 minutes initially, obviously was a lie. We did not receive updates whatsoever. We had to stay seated the entire time with seat belts even though we were not moving!! I got up to use the restroom and was instructed to sit back down even though attendants were aware that we were not moving and were not getting off any time soon. A 2 hour flight turned into 5 hours on the plane instead so of course many passengers needed to use the restroom. Flight attendants offered no avail with extra attention, drinks, snacks or even by allowing fussy babies to be strolled down the aisle as the aircraft was completely still until the last 3-5 minutes when we FINALLY pulled to a terminal. We had to have a terminal when southwest would have gladly brought stairs to our flight so we could at least wait inside a less compact space, such as the airport, for luggage. I know of many people on our flight who missed connecting flights, which I'm sure AA did nothing to accommodate. By the end of it all, my family member who originally was going to pick us up from airport went home as he waited over 3 hours for me to get off the plane. I had to pay a taxi cab to bring me home and did not make it home until 6am when it was all said and done. To add insult to injury, the flight attendants did not even thank us for our patience or have the decency to address said issue. Never flying AA again."
חסרונות: "Being contacted even though reservation was cancelled the day it was made months ago. Caused unnecessary stress that I needed to call Airline to confirm cancellation."
חסרונות: "Terrible side to side of aeroport to get conetion fly with out time"
יתרונות: "The crew was wonderful. Our flight was delayed 3 hours and they did their best to keep all the passengers comfortable and happy."
חסרונות: "There was no food or entertainment to rate"
יתרונות: "I was in group 2"
יתרונות: "Crew was friendly. Seats comfortable for economy. Routine pretzel/cookie/peanuts and beverage. The crew picks up the garbage almost immediately after giving it me...huh? Then I'm left holding it the remainder of the flight when the come back through again. Now for the kicker....I had two flights the same day so I opted to buy the All Day Pass for $25.95!!! What? It was a 2 hour flight each way... Can't they prorate for flight duration or something??!! I ended up watching 1 movie "Superman vs Batman" that was 1 of 4 options of movies that come with the $25.95 package. Other movies available are an additional $5.99 to "rent". Wow...ruined."
חסרונות: "See the pro section it won't let me copy and paste into the con section."
יתרונות: "See above."
חסרונות: "See above."
יתרונות: "This is what every flight should be like."
חסרונות: "Pretzels was only free snack."
חסרונות: "I booked flight for my parents from Kayak for the first time. The confirmation number was: KAYAK Booking Reference KE40651 British Airways Record Locator 3IMN38 Booking Date Jan 24, 2021 So British airways cancelled the flight may days before the flight date and they notified Kayak but Kayak sent me no notification. At the time of check in we found that the flight was cancelled. It was such a hassle. I called kayak to rebook frantically since it was very important to travel right away. Your customer service was pathetic. I was told to cancel my british airways reservation and then I have to wait 24 hours for another department to call me to talk to me about rebooking choices. There was no concern from your customer service that since u are at fault so make correction for it right away by rebooking it. You guys didnt inform us for cancellation of the flight that happened days before the flight. I didnt like what Kayak rep was telling me and called British airways again to see if they would do something. They then were able to rebook me the following day with 2 stops instead of one stop which I had booked. So my parents took the flight with one day delay with extra stops. I had such a horrible experience with Kayak. I will never rebook from Kayak again."
חסרונות: "Excellent legroom, unlike flight out with American Airlines. I was just unlucky in choice of seat"
יתרונות: "Such a delightful flight."
חסרונות: "Departure late by 25 minutes!!"
חסרונות: "At BA staff treats you inconsistent"
יתרונות: "The crew was super nice and very helpful!!! Wine included was awesome."
חסרונות: "The boarding process was chaotic. My TV screen kept going in and out. We"
יתרונות: "The crew was nice"
חסרונות: "I was supposed to have a handicap chair in London & did not so things were difficult for me."
יתרונות: "Food ok and crew nice."
חסרונות: "The flight was bumpy for 5 hours from USA to England scary ride"
חסרונות: "Missing information of my flights, such as seat and others"
יתרונות: "Amazing crew, kind and patient"
חסרונות: "The seats rows are too close - high density. The flight was late."
חסרונות: "The Boeing 747-400 is absolutely the WORST designed aircraft ever — Business Class cubicles are cramped with no spaces for placing items, etc. And, this was after the very worst boarding procedures!"
יתרונות: "Nothing the worst customer service I ever had"
חסרונות: "The flight was canceled due to mechanical difficulties and British airways delayed helping us for 2 hours and then told us to use the phone 800 number to book a different flight. we needed to connect in London for the flight to Tel Aviv. The man on the phone barely spoke English and set us up with a flight that would not get us to our destination in time for our religious Sabbath Friday night. When we tried to explain the situation he hung up on us. We called back and tried to explain again we either spoke to the same man or another Indian man whom also spoke unintelligible English and he also hung up on us. In the mean time my wife spoke with the counter agents and they tried to find us another flight but by now other airline counters were closed. An hour later I tried the 800 number again and spoke again with the same Indian guy, when I asked to speak to a manager he gave me a hard time then finally said ok, put me on hold which I stayed for a while and realized he just put me on hold indefinitely. Finally after being in the airport for 9 hours we found a flight from United and a family member booked it online for us which we took to Tel Aviv and got us here only 2 hours later than our original flight which had a 12 hour layover in London and we were going to spend time touring but did not get to. As far as I am concerned British Airways has done a horrible job and no one should ever fly with them again. Unfortunately our flight home is with them I hope it goes smooth."
חסרונות: "British airways new I'l be late , they could send someone to pick me up from the security point, so I could have been on time."
חסרונות: "Screens were difficult to maneuver. In some instances wouldn't open."
חסרונות: "not much room. cant explain the boarding. too complicated and required going down stairs."
חסרונות: "Boring entertainment selections"
חסרונות: "Business class configuration on BA 777"
יתרונות: "Great crew, quiet flight, good food,"
יתרונות: "the staff"
חסרונות: "aircraft, food, entertainment"
חסרונות: "12 hour delay. Very disappointed with British airways"
חסרונות: "1. Plane engine set fire while taking off... leaking fuel. 2. My bag fee was waived, but the next day after being grounded and put in a cheap hotel for the night, I was RECHARGED $100. 3. They knew my flight left at 9pm, still gave me ONLY 1 hotel voucher so I was kicked out of the hotel at 12pm with NOWHERE to go for NINE HOURS with 125lbs of luggage. 4. They provided a good voucher, but the cheap hotel they put me in didn't have a kitchen, USELESS. 5. The flight was LATE getting to London the next day and I missed my BRITISH Airway connecting flight to Thailand. Had to wait another 7 HOURS to get a flight out. 6. Terrible service, over priced and rude agents. The agent told me " I don't know who waived your fee yesterday, but I'm not." Cold, considering the plane I was on the day before was shooting fire about to explode. 7. I was rebooked no choice of seating or consideration."
חסרונות: "Freezing cold cabin"
יתרונות: "Everything was absolutely spot on except for larger than average people not being catered for."
חסרונות: "Being a big lad (6'6") it was difficult to get comfortable even with the extra leg room."
חסרונות: "It gave me a different return date"
יתרונות: "Efficient and convenient."
חסרונות: "The cleanliness of the plans...my tray table has crusted food stains and the magazines in the seat pocket had gum all over them."
יתרונות: "The flight and everything associated with it. Food, crew etc"
חסרונות: "Customer services failed me"
יתרונות: "Direct filght"
חסרונות: "Limited entertainment options"
יתרונות: "The cabin crew member working in the area where I sat, Marc, went above and beyond his duties to make the family sitting next to me feel comfortable. Two of the children had special needs, and Marc brought the family chocolate, joking with the kids, and was available when they needed help. Well done."
חסרונות: "The entertainment would sometimes pause, and the screen would go black for a moment. This was very minor though."
יתרונות: "Staff were nice"
חסרונות: "Disappointed with the food choice"
חסרונות: "It is a very short connection time and it is the second time I've missed it. Now according to the schedule I should be arriving Tel Aviv at 11:30 pm instead of 3 pm. And the wait in London is very long."
יתרונות: "Not enough room in the seating area"
יתרונות: "the flight was very comfortable and we had a very pleasant flight. The food was very tasty, and all in all the flight was very high standard."
חסרונות: "there was some air hosts strike so service was slower than expected, but all in all the crew was able to attend everybody's needs. landing was a bit rougher than usual."
חסרונות: "Their own employees didn't know that the flight was delayed, though their app had sent out a notice, and they refused to let me go through security, having already given away my seat more than an hour before the flight actually left. Then they refused to admit responsibility and do anything to help except to continue to put us on standby on their own full flights, knowing we wouldn't be able to get on one of those flights for at least a few days. They did finally give us a hotel for just one night and that was only after we kept reminding them that this was all their fault."
יתרונות: "Flight crew was really polite. Very attentive and remembered what was requested."
חסרונות: "Boarding was chaotic. Seats were really tiny. Crammed in, in all directions"
יתרונות: "The cabin crew, as always, were unfailing patient and polite and as helpful as they could be. Given the situation with the IT problem at BA, it was amazing that we were scheduled, and took off on time and arrived in Tel Aviv on time. Congratulations to all!"
חסרונות: "We were at the back of the plane, which was pretty difficult for my 6'6" husband and his long legs. We were told every seat was full (because of the IT problem). However, after takeoff it became apparent that there were some empty seats, but they weren't offered to us. One man was asleep across three exit row seats, for example. We had two seats in a three seat row, which would have given us a bit more room, but a woman was moved to the window seat with us, to accommodate a religious man who didn't want to sit next to her. She was very nice, but the whole situation was annoying and distasteful. And, unfortunately, the food was just as bad as our last flight."
חסרונות: "Food Accommodating bags when space is available"
יתרונות: "Mostly everything was ok."
חסרונות: "I received water only once (plus coffe/tea option and small juice for breakfast). I needed to ask for water, i've also heard others asking for."
יתרונות: "Flights attend"
חסרונות: "baggage was lost"
חסרונות: "I WANT TO CAHNGE TIME OF FLIGHT. BRITISH ASKED TO HIGT PAYMENT. IN THIS AMOUNT I CAN BUY TWO TIKETS IN LOW COAST COMPANY AND I HAVE ENOUTH MONEY TO BUY FOOD. PERSON THAT BUY TIKET FROM THE SITE CAN'T CHOISE A SITE AND ITS COME AUTOMATIC WITHOUT TO CAHNGE/"
חסרונות: "we order kosher food for the flights, on the first flight we recive only for 1 pessanger so on the way back we call few days before to the airlines company to confirm that is kosher food for both passengers and they confirm and again we didnt recive only 1 passanger recive for flight over 20 hours way to be with out food"
יתרונות: "British Airway's service is cordial and comfortable, which goes a long way to making the entire trip the same. Obviously they have no or little control over potholes in the air and wind turbulence."
חסרונות: "The flight was scheduled to arrive 2 hours before our connecting BA flight departed Heathrow. Unfortunately because of loading delays on our original flight, we arrived in Heathrow 40 minutes late. The crew said that 60 minutes is the designated minimum but we used all of the 80 minutes plus, and it airport was NOT crowded. If BA is connecting to BA, then you have a responsibility ahead of time to address this problem and keep connecting passengers from getting overly distressed in a strange airport."
יתרונות: "Good service! Nice seats !! Good flight over all!!!"
יתרונות: "Cheapest ticket for international flight with two connections. Crew is great and plane is comfortable"
חסרונות: "Even before trip started, there were two changes to schedule and not for the better. On actual trip - flight delayed and caused a missed connection. One suitcase got damaged and one went missing... Overall not the best experience this time :-("
יתרונות: "Seat selection options, easy to use online services"
חסרונות: "Entertainment system did not work at one of the seats on flight home. Flight was pushed off, causing it to land at 3:30 am."
יתרונות: "Back facing window seat, flat bed, great service, good food, arrival ahead of time"
יתרונות: "Impressed by service of staff"
יתרונות: "Food was good!"
חסרונות: "The flight was late, that happens. There was no sufficient information about it though. Boarding was badly organized (could not hear BA staff yelling through the crowd). The 1000-year old 747s are really inconvenient and you could not believe how small the seating space is. To dot the i, of course we missed our connecting flight and got no information about it, again, only after running across half of Heathrow... About missing the connecting flight: it could have been avoidable with just a minimal amont of effort, or willingness, or any sign of care towards the passengers. Customer service is waaaaay behind my expectations."
יתרונות: "Lovely staff, new plane, great entertainment options"
יתרונות: "The Air Canada Rouge crew was young, efficient & courteous; seats were good; and it was the only direct flight that I can get that day, at a convenient time during the daytime."
חסרונות: "Better entertainment ( u can only get them streamed to your own device), and maybe a bit better food."
יתרונות: "Crew was friendly."
חסרונות: "It was incredibly cramped on the plane. Also, despite our ticket saying boarding starting at 2:05, we got there at 2:08 and were among the last people on the plane so there was no room for our luggage."
יתרונות: "Worst seats of any airline"
חסרונות: "Worst seats of any airline"
יתרונות: "Prompt boarding"
חסרונות: "Timing of flight from Phoenix"
יתרונות: "We did finally get to our destination."
חסרונות: "Late flights, missed connection, no ground service"
חסרונות: "The flight from Phoenix to Vancouver was good except for the poor wifi when we were connected to the air canada wifi. Since there is no mini TVs on the back of the seats, you have to connect to their wifi to access shows and movies from your own device which is fine if it works. Tried to watch a movie which had huge problems connecting and the loading signal was on for a large amount of time. Once it had connected to the movie, it had restarted to the beginning about 25 times during watching it. Very disappointing and made it very unenjoyable. Also, right after we boarded, the pilot went on the intercom to tell us the ground crew had a gas spill and had to take extra time to clean it up which led us to sit on the plane for an extra 45 minutes and that led us to miss our connecting flight."
חסרונות: "It’s Rouge. ‘Nuff said."
יתרונות: "The pilot made the flight a fast time. The airfare was a good price."
חסרונות: "The seat leg room was too cramped and the plane was older with a noisy cabin in the rear third area"
יתרונות: "the concept"
חסרונות: "the reality"
יתרונות: "Very good plane, comfortable and new. Food is okay but they were short with all the options (the back of the plane had no option for dinner due to lack of meals)"
חסרונות: "The crew were nice but lazy. Whenever someone called them through the chair system they just ignore the call. After a few time I tried to call them I just went to their area to ask things."
יתרונות: "Got a seat. Made it on the flight."
חסרונות: "My original flight (booked in January) was changed to the following day and there was no notification. So though the first leg was fine, the second flight (Toronto to London) i had to scramble in Toronto to book the flight and get a seat. (50K elite member)."
יתרונות: "Didn't like much about this flight. Only benefit was the price and I wish I would have paid more to fly with someone else."
חסרונות: "Flew Air Canada to the east coast for a vacation. They lost my bag on the way over. Understandable. Things happen. I reported it missing at the airport. My vacation has come and gone and still no bag. Here we are 9 days later and no update or anything. Their baggage center is a NIGHTMARE. I wait on hold for over an hour each time only to be greeted by someone who couldn't care less about my issues. Every person has told me something different. It is beyond frustrating. Highly doubt I will ever see that bag again."
יתרונות: "Excellent fight.... comfortable and easy..."
חסרונות: "Crew where a bit slow... and the use of 4! Languages for announcement was annoying..."
יתרונות: "Pleasant crew"
חסרונות: "No leg room, very uncomfortable"
יתרונות: "Seats very hard to sit in for 5 hrs."
יתרונות: "Incredible plane!!"
חסרונות: "Bathrooms and seats need to be longer!"
יתרונות: "Good flight everything was pleasant but..."
חסרונות: "My bag did not arrive for close to 2 hours after we landed. About 15 bags were released on the carousel at an appropriate time and over an hour later the rest of the plane's bags arrived. The staff were not overly concerned. They announced a number of times that the bags were coming, it was almost comical. I have dealt with this before at Pearson I don't understand why it takes large amounts of time to unload bags from the plane? Or why a few bags arrived and the others took 2 hours? I am not sure if Air Canada has any control over this or if it is Pearson's responsibility but I would appreciate if you could forward this complaint to the appropriate folks. Thanks."
יתרונות: "There was drinks but no snacks like cookies or pretzels. There was no form of entertainment on the plane The lines on the airport was way too long and it was overcrowded"
יתרונות: "I love that I had a direct flight for my destination, from TLV to Pearson Int'l, at a decent price. This is usually hard to come by. The in flight entertainment options are very good. The online check-in process worked very well."
חסרונות: "The service on my original TLV-Pearson Flight (Dec 23rd am) was not great. The staff sat in the back gossiping the entire time and looked offended every time I came to ask a question or ask for something - they would get silent and just sit there, like I was interrupting an important conversation and so I even offered to get my own stuff. Ridiculous! What happened to customer service? The food is HORRIBLE! Worst food I have ever had on a flight, and I flew to 8 countries this last year, so that says a lot. I'd recommend only eating food you bring, or just starving yourself."
יתרונות: "The landing of the aircraft was second to none when we landed in Calgary."
חסרונות: "The seats we were sitting in were uncomfortable. There seemed to be a ridge near the back of the seat cushion and it was very uncomfortable for the entire trip."
חסרונות: "The way we were treated when we had to deplane because of mechanical problems. Air Canada spent little time looking for hotel rooms and told us if we can find one for ourselves they would be willing to give us up to$150 for the room if we saved our receipts. Where can you find a room in Phoenix for $150? You can't. The plane was suppose to leave 6:25pm . This was 9:00pm. No offer of food , drinks nothing. People were tired and hungry. Finally after a lot of complaining, that's when some us were given rooms they gave us vouchers for the hotels restaurant that was closed due to renovations. The agent was to,d this when they reserved the rooms but they lead us to believe there would be food there. We didn't get out until 2:00 pm the next day. And even that flight was late. I was exhausted when I finally reached my destination. I lost over a day of my vacation. I don't want to fly with Air Canada again!!!!!!!!!!"
יתרונות: "The flight was good."
חסרונות: "I ordered a kosher meal, but they did not have it."
חסרונות: "Crew didn't come around much for most of flight, except for duty free - couldn't get water, or hot water for tea for a long time"
חסרונות: "Even though I reconfirmed my kosher food, it was not on the plane."
יתרונות: "Good food and entitemint"
חסרונות: "No movies or muisc on the plane. No snacks to eat on the plan journey. No entertainment at all!!"
חסרונות: "The crew was fine but not overly friendly or helpful. They got the job done. I know that your coach seats are fairly standard in the industry. I just find the leg room to be too tight for a long distance flight."
חסרונות: "Leg room is HORRIBLE for a man 6 feet tall"
יתרונות: "The pilot got us through some pretty heavy turbulence. Good job!"
חסרונות: "We were waiting in the plane for a couple of hours. They had us then disembark for half an hour and board again. I missed my connection. Air Canada needs to revisit the timetables from Toronto, all the transatlantic flights leave after 16:00, that creates long queues in the airport security and huge delays in cases like mine. I arrived 20 hours after my original flight because of this schedule. Additionally, they did not offer us any food, while the whole process took more than 10 hours. We arrived in Toronto at midnight local, when everything had already closed for the day."
יתרונות: "The boarding was efficient."
חסרונות: "Seats weren't comfortable even with an empty seat beside me. Vegetarian meal was not good at all. The general pancake option was gone before it even got to where I was sitting and the omelette was old school flights.. Which in this case was really bad."
חסרונות: "The vegetarian meal was awful"
חסרונות: "I missed this flight due to my other flight being late."
חסרונות: "Some crew members were not always kind."
יתרונות: "Good service, very attentive. Breakfast needs improvement"
חסרונות: "The middle seat is horrible, no room to even bend over to reach my bag which was at my feet. Very uncomfortable and no room to put the elbows because the other two seats take the elbow rests . Make it a double one or something because I couldn't even fall asleep for a second plus I got a back ache throughout the"
חסרונות: "I was seated in the middle of the plane right by the bathroom in the middle seat, the lady to the right had the same idea that these seats were very bad cause they don't have much space as the others also it's right next to the bathroom,, were you get to enjoy the noise from the bathroom door to flushing not include the smell,,, I wonder why you guy charge more for seats with space and you don't give discount for the worst seats in the plane,,, The lady complained and they changed here seat I had to stay there and not be able to sleep for more than 5 mints, from the reasons that I said before,,, by far the worst experience,"
יתרונות: "Did like the crew but didn't like the food at all.was really bad. It was cold very cold and the screen didn't work so I couldn't see the movies."
יתרונות: "Entertainment options"
חסרונות: "Coach is miserably small and the lights were dimmed far too late"
יתרונות: "The Boeing airplane was either new or upgraded with plenty of in flight entertainment. In addition it was clean and fresh. The seats seemed to have more legroom than some I have flown. I could actually use my notebook on the tray stand. I was traveling on the same plane with my wife but we could only get separate seats. I decided to ask before boarding if they could put us together for such a long flight and they took my boarding pass and actually tried. The lady I checked in with was extremely gracious. She passed our info along to the head attendant on the flight who came and found us and told us she had found seats together. We had already done some seat switching with the kind people around us and managed to get together. The head attendant was happy for us."
חסרונות: "Long flight, when we got close to Tel Aviv, a guy attendant who wasn't on my side yelled at me from the other ailse and scolded me for not being locked in 30 minutes ahead of time and threatened to write me up. He was red faced. The head flight attendant made a call over the intercom, I jumped up and started stowing my computer and he comes by 30 seconds later and literally yelled across the plane. He must have had to clean a bathroom up that someone let loose in. I looked on the flight time register on the screen when I was locked in and we were 35 minutes out. Not quite a rule breaker was I."
יתרונות: "787 atmospherics good - humidity, etc Decent price for this flight"
חסרונות: "Economy Cabin one of the most uncomfortable. Attendants were angry, short and disgruntled the entire flight."
יתרונות: "The flight was one of the more uncomfortable flights I've taken across the Atlantic, and I fly multiple times per year. The flight attendents were nasty, sarcastic, and unkind. I heard them bickering between themselves throughout the flight, which was very uncomfortable to hear as a passenger. The kosher food was barely edible. The seats were small and uncomfortable. I am under 5'5" and on the small side, and I could barely fit in my seat. I will think twice before flying Air Canada again, and I will tell other people about my experience."
יתרונות: "Very nice crew - something I have learned to appreciate over the years."
חסרונות: "Chairs were small and I was uncomfortable. Food wasn't good."
חסרונות: "Did not fly Air Canada from Phoenix to Toronto; flew much cheaper version "Rouge". Flight was delayed more than 40 minutes in Phoenix while cargo rearranged, making us late for connection in Toronto (1.5 hour layover initially). Stewardess told us we could make flight if we ran through airport, but when we got to the gate, we were told that we had been rescheduled on another flight 2 days later! Crew on flight did not tell us this. We did manage to get another flight to Frankfurt 2 hours later on Air Canada, then to Barcelona on Lufthansa, arriving 8 hours later than originally scheduled. Rouge flight had fewer amenities than Southwest and less legroom. Did not know what were getting when booked flight -Will never fly Rouge again!"
יתרונות: "There was nothing to like about the flight, other than the fact that the crew was compatent."
חסרונות: "As far as I'm concerned , I didn't fly Air Canada, I flew Air Canada Rouge. Air Canada Rouge is a VERY poor representative of the Air Canada brand. There is NO legroom!!! My seat mate, who is Canadian told me that they reduced the distance by 3 inches from the Air Canada standard. I am not a tall person, I only have a 30 inch inseam, but my knees were touching the seat in front of me. Anyone over 6 feet tall would be VERY uncomfortable."
יתרונות: "Competent staff."
חסרונות: "Packed in."
חסרונות: "Very crowded, small seating and legroom"
יתרונות: "The breakfast, one piece of poundcake, that was the only highlight, and one decent size bathroom."
חסרונות: "Boarding was unorganized, nobody knew what was going on, but the biggest disappointment is there were no movies there are no video screens on the entire plane so unless you bring your own device and have pre-downloaded Air Canada app there are no entertainment options at all! Who ever heard of a transatlantic flight that didn't have a movie? Make sure you download the app so you can at least watch the movies on your tiny screen."
חסרונות: "My suitcase did not arrive with me."