Drinks service was poor, food was cold
חסרונות: "Charged me 30 for allegedly overweight suitcase. The they proceed to lose it."
יתרונות: "Same again. A good flight and well fed."
יתרונות: "Crew was good and seats were comfortable."
יתרונות: "Lamb and chicken were good but kids didn't like the kids meals.."
חסרונות: "2 of the female crew members had attitude problems when asked simple questions by passengers. One was an Urdu speaking flight attendant and the other was a blonde woman. Regret I didn't get their names. Please work with them on being nicer with passengers."
חסרונות: "A 15 hour noisy flight. Careless mothers and their screaming kids. No Manors on telling them to be quiet or stop screaming. They played with their kids in an awfully loud sound."
יתרונות: "I am a very tall man, 205cm, and I am always worried when I travel that I would not get the first raw or emergency seat. But Emirates always pays attention to my problem. And the economy class seats on Emirates have more leg rooms than on other airlines."
חסרונות: "I could not use the onboard wifi on the flight from Jakarta to Dubai (Boeing 777 300er) and from Dubai to Amsterdam (Airbus A380)."
יתרונות: "Upgraded to first class!"
חסרונות: "Handling and boarding at Schiphol was pathetic"
יתרונות: "Seat comfortable"
חסרונות: "Food could be tastier. But, you can’t starve"
יתרונות: "Good leg room, comfortable"
חסרונות: "Food not that good, mostly cold, games for children didn't work, service used to be better"
יתרונות: "The food was nice and the crew were friendly."
חסרונות: "My screen didn't work properly and only after asking about it 4+ times were we moved to other seats. Unfortunately the new seats were double middle seats for my husband and I who left window and aisle seats respectively. Please fix your entertainment, Emirates."
יתרונות: "The staff worked hard but it must have been impossible to satisfy everyone"
חסרונות: "Too many and too crammed seats. Too narrow aisles. You wont even allow seat allocation to loyal customers reserving months in advance. Greed must be intoxicating! Time to look for a fairer airline who appreciate and care for their customers."
יתרונות: "Legroom and seats Entertainment"
חסרונות: "Slow service Sparing on refreshments"
חסרונות: "Took a long time to get the crew together after the plane was ready"
יתרונות: "Everyone was nice"
חסרונות: "No complaints"
חסרונות: "flight was delayed for 4 plus hours after they started the boarding process! food was ok."
חסרונות: "Noise of serving some people dinner in middle of night interfered with sleep. Deep dip South meant no internet for much of the flight lots of noise and inconvenience trying to fix Tvnz for (rude) lady in front"
יתרונות: "The Services, crew, procedures, and the standards."
חסרונות: "They forgot my vegetarian meal"
יתרונות: "Loved to watch a movie and get wonderful service"
חסרונות: "Can't think of anything"
יתרונות: "Great staff and awesome entertainment selection"
חסרונות: "There is nothing to not like"
חסרונות: "Boarding of gate A20 location in Dubai"
יתרונות: "service was good"
חסרונות: "Need to improve on the toilet"
חסרונות: "New movies were not available"
חסרונות: "Not a single thing. Emirates is terrific!"
חסרונות: "Everything was great"
חסרונות: "After 20 flights booking with emirates in last seven months and nice experience, seems its right time to switch airlines. Was not allowed to board when I reached 8 min late due to heavy traffic on accident on highway. I had 50+ mins before flight departure but they didn't allow me to board. Paid extra money and reschedule for same day flight at 4:30pm and they delayed this flight departure by an hour without no problem. Too much biased."
חסרונות: "They changed our seats to 46F 58F and 88B. We already get boarding pass for connecting flight but they did changed them because of flight delayed from Bangkok. It was unfair. They should hold reserved seats for us since they knew that the first flight would arrive on time."
יתרונות: "Excellent friendly crew, comfortable seats. Drinks menu could have a little better variety (no Jack Daniels was a little surprising)"
יתרונות: "Staff Seats Food Cleanliness Good destinations"
חסרונות: "Boarding process is retarded. They do way too much, too many steps, too many checkpoints, stairs, hallways, people checking tix. Too much tea and not bringing the customer what they've asked for."
יתרונות: "The entertainment system had plenty of variety and choices."
חסרונות: "Very poor service, terrible food. Flight attendant spilled juice on me."
יתרונות: "Wow totally worth it. I'm now spoiled by how fantastic this airline is. Entertainment, service, food, and comfort. If emirates is flying to my destination I will for sure use them."
חסרונות: "Flying east from Brazil by Emirates to join my friend in Dubai and then not allowed on the aircraft because I missed the gate by 5 mins. The next flight was two days later!!!"
יתרונות: "Great entertainment options, crew is freindly and helpful. Early Check-in was easy, fast and convenient."
חסרונות: "Leg space, seat cushion needs to be more- it seems claustrophobic, timings for the flight- need some as a day time flight rather then being up all night, going through the channel of air bus to the flight...."
יתרונות: "Kids meals, activity packs, kids headphones, travel backpacks/blankets, all made a great travel experience for the kids (2 and 4 years old). Entertainment system was top notch!"
חסרונות: "I liked everything"
יתרונות: "On time"
חסרונות: "So many anoucements that you can't get through any movie!"
חסרונות: "Slow cleanup after food service."
Late gate change. Delta’s gate 37 is actually gate 24B- of course it is because it’s LAX. Delta staff acts as if 37=24B is the new math and we are stupid to not know this conversion. Delta staff acts surely and borderline hostel. Not sure if this is LAX or Delta’s culture. Either way, it stinks.
The check in process here in Phoenix was horrible. Incompetent agents, lack of staff, management indecisive, and lack of any urgency for passengers whose flights were set to leave. The flight crew were tired and stressed though that could be Delta's fault. The pilot was a pro! Thank you for the smooth flight!
Flight was canceled by Delta at the last minute.
יתרונות: "We were in coach and the crew made us feel like it was business class!"
יתרונות: "It was a safe journey good rest and a very smooth operation"
חסרונות: "More vegan options"
חסרונות: "Was not offered a drink in first class prior to take off."
יתרונות: "Flight crew was ok and boarding was really quick"
חסרונות: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
יתרונות: "Crew, chairs, entertainment"
יתרונות: "All was good"
חסרונות: "All was good"
חסרונות: "As usual, the food is pretty mediocre even in first class. Edible but now much more ."
יתרונות: "Awesome prompt and courteous service."
יתרונות: "Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane."
חסרונות: "We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like."
חסרונות: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"
יתרונות: "Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!"
חסרונות: "Best flight, security our always the downer in traveling."
יתרונות: "Boarding was on time and the process was efficient."
חסרונות: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
יתרונות: "Great service by crew!"
חסרונות: "Took too long to get on board."
יתרונות: "The flight was delayed by 50 minutes and then they underestimated the time to de-ice."
יתרונות: "Big bathrooms, friendly staff, free eyemaks"
יתרונות: "Got an upgrade to econ comfort"
חסרונות: "WIFI wasn’t working. USB charging port wasn’t working either"
יתרונות: "Not much to like"
חסרונות: "Poor customer service, panicking customers for nothing and just general lack of consideration for paying customers. Definite turn off to Delta. Not planning to use this airline agaon"
חסרונות: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."
חסרונות: "My flight got delayed for twelve hours with no compensation for a hotel."
יתרונות: "customer siervice was great and welcoming was awesome"
חסרונות: "Landing was frightening."
יתרונות: "Excellent Detroit crew"
יתרונות: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"
חסרונות: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."
חסרונות: "Got stuck for two hours sitting in the plane because the computer systems went down."
יתרונות: "Clean & modern aircraft Comfortable seat Proactive customer service"
חסרונות: "Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice"
יתרונות: "The flight attendant. Lovely and professional."
יתרונות: "Tv on flight"
חסרונות: "Flight attendant skipped me for drinks"
יתרונות: "Got a window seat, my luggage arrived with me"
יתרונות: "Fast boarding, everyone nice."
חסרונות: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."
יתרונות: "we got on another air conditioned plane"
חסרונות: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."
יתרונות: "The flight attendants were very friendly"
יתרונות: "Crew was fantastic! Everything was satifactory and as expected."
חסרונות: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."
יתרונות: "EZ play newer plane nice staff"
חסרונות: "Power plugs did not work in seating row and air vents did not work"
יתרונות: "Great staff, quick service."
יתרונות: "I got home."
חסרונות: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."
יתרונות: "Just to clean the cabin a bit more and the folding table tops. thanks!"
חסרונות: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."
יתרונות: "Efficient, comfortable, on time"
חסרונות: "Boarding. Was late because 1- airplane arrive about 10 minutes late and 2-have to wait passengers coming from Orlando."
יתרונות: "Friendly and helpful crew. Drinks and snacks were nice and were given in larger portions than some other airlines I've flown."
חסרונות: "The seats were not comfortable. I was in general boarding but I was still disappointed with the seats. Hard to stay comfortable during a 3 hour flight. Cabin temperature was a bit cool for my liking."
As an one world member they should treat every airline on same way. No transit visa of DXB but if u traveling from Emirates Airline you will get a transit visa.
חסרונות: "Windows locked dark for whole flight in the DAYTIME going over spectacular scenery in Norway and Greenland. No eye shades given out. Totally depressing. Food very mediocre with nothing Arabic in spite of great Arab food."
חסרונות: "Let passengers look out the window in the daytime. Going over Norway and Greenland with fantastic scenery and windows are blacked out whole trip. I paid to select a window seat. Totally depressing to be in the dark all day. Windows black even when lunch served. Tasteless Western food. Would have liked something Arab. (I’m a white American)"
יתרונות: "The crew was nice and courteous. The flight went smoothly. The bathrooms were easily accessible."
חסרונות: "They barely offered water on the 11-12 hour flights. The crew was not around other than to hand out meals during the first and last few hours."
יתרונות: "Great flight, on time, wonderful food and friendly flight attendants"
חסרונות: "Everything was perfect!"
יתרונות: "Crew attentive, flight left and arrived on time"
חסרונות: "More movie and TV show options. Also foot rest would have been nice."
חסרונות: "Didn't think of something because the flight was awesome."
יתרונות: "crew was just normal, seat was fine, not comfortable"
חסרונות: "first flight was 4 hours late, resulting in potential missing connection flight. had to change reservation & arrive super late"
יתרונות: "The flights were on time."
חסרונות: "Food could have been better. ."
חסרונות: "I hd a very large person seating next to me. He should have been made to buy 2 seats. Very uncomfortable for such a long flight."
יתרונות: "Quick boarding and on time departure and arrival."
יתרונות: "flight was fairly empty, so very comfortable seating as nearby seats were not occupied."
חסרונות: "everything was fine -- now the departure and connection to another flight was NOT NEARLY AS SMOOTH !!"
חסרונות: "Really poor food, service was dull af best and plane is quite antiquated. They need to overhaul and modernize every aspect of their operation to properly represent Jordanian hospitality and Middle East standards for aviation."
יתרונות: "The flight was one time for departure and arrival"
יתרונות: "nothing. there is no responsibility from voyama towards clients services"
חסרונות: "every thing"
יתרונות: "Crew exceptionally nice"
חסרונות: "Can’t turn off the screen"
יתרונות: "The flight the plane the staff on plane the food the entertainment"
חסרונות: "waiting lines to get into the gates and passport checks for departure. it was too long and mis-leading since the machines were not working eventually had to go to a manual check (not machine) and almost missed the flight. It's bad management of the Ben Gurion Airport."
יתרונות: "From not having workers at the airport, to a damaged seat that wouldn’t recline to losing my bag RJ was a total failure."
חסרונות: "Didn’t like anything the whole experience was terrible."
חסרונות: "On counter, some workers were not nice"
יתרונות: "Had a great seat"
חסרונות: "They didn’t offer basic beverages"
חסרונות: "Entertainment unit had only movies from early 2000 Staff are not friendly at all and the food was a joke for a national airline."
חסרונות: "It is time to change the food! the food is so bad . I get the filling that they don't care' just like that!"
יתרונות: "Quick, simple flight arriving 7 minutes early."
חסרונות: "About 12-15 minutes late boarding with no explanation or announcement. Food & entertainment should NOT be rated on such a short flight."
חסרונות: "Bad service bad attitude"
יתרונות: "The seat room, friendly staff"
חסרונות: "3 hour delay... not Jordanians fault (fog)"
יתרונות: "No thing"
חסרונות: "The staff"
חסרונות: "I actually didn't fly QR. My RJ light from TLV to AMM was delayed by approx 2 hours. I asked to be taken off the flight in order to fly the day after from TLV to LCA and take QR. However the RJ gate agents explained that there are over 40 people on the flight that need to take the QR from AMM and that the ties between RJ and QR are very strong and the QR flight will wait the necessary 15 minutes. However, as we landed in AMM we saw the QR aircraft push back 5 minutes earlier than the scheduled departure. We got stuck in AMM and the RJ people were nice but totally inefficient and claimed that they were limited by their corporate procedures. I asked to be put on an Etihad flight that was scheduled to leave 2 hours later and that would put me at the end of the day in MAA (my destination) around 2.5 hours later which was acceptable in my eyes. The transfer desk agent said he is going to arrange it, disappeared for 45 minutes and then came and told me this is already too late for Etihad (it was not) and anyway they cannot let me take Etihad since they are not a part of "One World". I argued a bit and he said ok went to teh back office and disappeared for another 20 minutes. at that point he came and told me that all is taken care of and here is my new flight and proceeded to show me an itinerary which took me through BKK to MAA but the AMM-BKK flight will leave only at 0130 at night (this was around 1430) and get to BKK in the afternoon tomorrow. Then I will have to wait in the airport another 8-9 hours to fly to MAA. hence 2 nights without sleep staying at airports. BTW, I was the only Business/first passenger but this did not confer on me any special treatment. I refused to take this route and at the end asked them only to get me back to TLV and there I will change the whole route and go tomorrow on QR from LCA. I had to wait at AMM airport until 2100 and only now - 2300 - reached home which I left at 0600 this morning. BTW, i don't think that they restored my ticket to its original form (which was a full QR ticket covering also the RJ and Pegasus flights. but I was too tired to argue. I will postpone my trip by one more day and change the route to avoid another debacle like this one. Also, I chatted with the QR people in Amman, and ithey claim that they were not told that the RJ from TLV had 40 passengers connecting through them. This is the absolute opposite of what the RJ people claimed. Last, all his is without even mentioning the issues this delay caused since I have people who came specifically for this, waiting for me in MAA and God only knows when I will manage to get there and whether or not they will wait for me. Guys, you have to do something about this. I am quite a regular flyer and this is the worst experience I had."
יתרונות: "Fast check in, Comfort seats"
חסרונות: "Food, seat and entertainment are awful"
יתרונות: "Left on time. Probably overpriced for the length of the flight. Baggage was out promptly."
יתרונות: "We left early and arrived early. Seats were more spacious than I expected for economy class. It was a short flight so there was no food service, just orange juice."
חסרונות: "When My luggage was searched at the gate of armman before fly back to Chicago, my camera was taken away by security person, he never returned to me. I only found out when I got home."
חסרונות: "I'll was good"
יתרונות: "It’s a 25 minute flight. It’s all good. :)"
חסרונות: "I pre ordered a kosher meal. It was said to me that someone miscalculated and there were not enough kosher meals. I was left hungry and starved on such a long flight."
יתרונות: "Very short, only a half hour flight"
חסרונות: "nothing not to like"
חסרונות: "Extensive security. Warm plane. No charging outlets."
יתרונות: "The Dreamliner is the best plane I’ve ever boarded, it was used for this short flight."
חסרונות: "Could not check in online, had to get the boarding pass at the airport."
חסרונות: "No transit support in delayed flight."
יתרונות: "Nothing. The flight got delayed by 6 hrs and not even an apology. Food was bad, ill treatment of passengers, and so on and so forth"
חסרונות: "Nothing. The flight got delayed by 6 hrs and not even an apology. Food was bad, ill treatment of passengers, and so on and so forth I would not recommend this so lone yo anyone"
יתרונות: "Had 4 flights with Royal Jordanian (tlv-amman, amman-bkk and back). All were excellent. I recommend highly this company"
יתרונות: "Modern aircraft"
חסרונות: "Food is terrible Service is marginal They serve a mediocre meal right after takeoff then you don't see them again until right before landing with a dry snack"
יתרונות: "Good service, leaving on time"
יתרונות: "Loved all of the kind smiling faces on all of the flight attendants"
חסרונות: "Cabin Crew did not seem to want to be on that flight. One Question, why do you hire people who obviously do not enjoy their job?? In addition, I am sure there are better substitutes to the kind and quality of breakfast that could be made available."
יתרונות: "Quick and easy boarding process, nice person at check-in counter"
חסרונות: "I used the restroom in the plane before takeoff and the it was absolutely filthy. It was clear it did not receive any attention between flights. I was sitting in the emergency exit row and, during takeoff, the plane made a horrible, howling/whining noise that I've never heard before. Everyone was looking around and fearful. I fly often and this was the kind of noise when you wonder "is this where it all ends?" Not sure if it was the engine just outside or the emergency exit not being fully sealed but it was the first time in a long time that I've been fearful on a plane."
חסרונות: "I was with my two children and asked the checking tickets employee to put us together because my children need me they are three and four years old but she didn't do so we got problems with other passenger but thanks for the crew they were been great and solved the problem"
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
Flight delayed out of MCO cost me my connecting flight to PDX. Held up in a hotel in Phoenix…
חסרונות: "Good flight"
יתרונות: "Crew mediocre, a bit odd. Old plane, no power, WiFi, nor entertainment."
חסרונות: "WiFi and entertainment"
חסרונות: "Business class for 4.5hrs overnight without flat seats!! Zero entertainment!"
יתרונות: "good service"
חסרונות: "More leg room"
יתרונות: "Whole row to myself. Greqt movie, in early and informative pro of a captain."
יתרונות: "plane was very nice and roomy, crew were friendly and good service"
יתרונות: "Not much crew stayed in back almost the whole 6 1/2 hr flight and seemed not to friendly"
חסרונות: "It would have been better if they had departed when they said they were going to after a delay. Flight was delayed first 1 hr then two more hours. The airline finally posted that it would depart a 4 PM and we didn't even start boarding until 5PM. Then they tried to rush us on so that everyone was standing on the HOT jetway for 10 min waiting to get on the plane. Plane didn't take off til 5:35 PM. Over all on this trip I had three flights that were delayed. I'll think twice before taking American Air again."
יתרונות: "I didn’t like anything at all"
חסרונות: "They have to add electronic devices or charge plug on it"
יתרונות: "Comfy seats"
חסרונות: "The crew"
יתרונות: "Smallest seats of any airline I've recently traveled on"
יתרונות: "Average with nothing exceptional. My wife requires a wheelchair and that gets you through the process from chair side to boarding with no lines to wait in. But that’s normal for any airline and it’s usually the airport service."
חסרונות: "The usual, roomier seats, on time"
חסרונות: "Flight was canceled"
יתרונות: "Awesome Customer Service"
חסרונות: "To change a flight they want $200! That is why I changed to Southwest."
יתרונות: "Crew was very friendly"
חסרונות: "Seats were extremely uncomfortable, and hurt my back very much."
יתרונות: "Great crew and seat"
יתרונות: "great trip and crew"
יתרונות: "Comfy seats with ample room."
חסרונות: "6 hour flight with only one cookie and two drink snack offer."
חסרונות: "Flight left the gate late, then sat on the tarmac for 30 minutes causing me to miss my connection to Austin. Couldn't get another flight that night to Austin so flew to Dallas, got in at midnight, had a to get a room which was not reimbursed. So sick of American Airlines and will not use them aga"
יתרונות: "The greatest part of the trip for me was the smooth landing."
חסרונות: "I wanted a voucher ride but they only needed a few volunteers."
יתרונות: "The Flight crew was courteous and took care of us despite a series of extremely unfortunate circumstances."
חסרונות: "Due to a computer malfunction we were stuck on the tarmac for some time, when it was decided to find a new gate to return to. /The tech crew eventually gave the all clear and upon returning to the tarmac, the same computer malfunction occurred, and again we had to return to the gate. This was all totaled 2.5 hours on the Tarmac. Finally, some 5 hours late we departed Miami in a different plane. Upon arrival in Phoenix, the captain wearily announced that there was no ground crew awaiting us, so we had to wait some time on the tarmac there to disembark. Never before had I heard a airline captain encourage the passengers to write a letter of complaint to his employer."
יתרונות: "Friendly staff and helpful"
חסרונות: "Did not fly out of Ontario, I was being led to fly out of LAX since there was a delay. Ended up flying out of John Wayne Airport."
יתרונות: "Staff were nice enough."
חסרונות: "We gate checked our stroller and carseat intending to pick them up at the gate when we land. This is something we do every flight we take with no issue, but despite the gate agent confirming that the items would meet us on the jetway, when we landed, we were informed that we would need to pick them up in baggage claim. This meant that instead of having our infant sleeping in his car seat as we spent an hour + going through customs, we had to carry a crying baby around the entire time. In addition to the fact that we asked the gate agent told us the wrong thing, instead of being handled with care, the stroller and car seat were sent down the baggage claim carousel with all of the other bags, getting banged up. This was incredibly frustrating and a terrible customer service experience."
יתרונות: "Boarding was quick, flight took off and landed close to the time it was supposed to."
חסרונות: "Seats could be more comfortable, first check d bag could be included instead."
יתרונות: "American did transfer us to another flight after several hours' delay."
חסרונות: "Lack of scheduled flight crew caused a 2 hour delay causing American to re-route us via Chicago in lieu of Phoenix. Still, arrived 2 hours later..."
חסרונות: "Flights from PDX to BOS cancelled. Rerouted to PHX. All flights out of BOS, DC, Philly cancelled. I missed my Habitat for Humanity trip, not getting any refunds on flights or hotels. Out thousands and no one is helping me."
יתרונות: "On this flight back to Arizona they arrayed mutt husband and I together, unlike on our way to Spokane. That was much better. We had more leg room this time."
חסרונות: "The seats are hard, fine for young people, but difficult for older people with arthritis and Auto immune diseases, such as fibromyalgia."
יתרונות: "On time. Nice plane."
יתרונות: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
חסרונות: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
חסרונות: "Flight was overbooked"
חסרונות: "They did not compromise when I couldn't go, I understand no refund but I cancelled a few days after,"
חסרונות: "Not a fan of baggage fees especially this high for only one checked. Next time Southwest Air, I guess."
חסרונות: "Nothing was together, missed connection. Had to buy a hotel in Phoenix"
חסרונות: "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"
יתרונות: "The flight was very good. Boarding was good, shorter flight, smooth, landed and off we were."
חסרונות: "Seating still needs a little more padding for comfort. Delta airlines has a screen on every seat and you can see where you are and how far you have gone and so on. That would be nice. It was very difficult to hear what the pilot said when he spoke to say hello and whatever else he said. Entertainment? There wasn't any on this flight"
יתרונות: "Airline and crew looked after us and kept us informed. My app said the flight was delayed but the captain didn't seem to know this so we sat for half an hour or more after planned departure. Maybe he hoped to get an earlier slot. We were 30 mins late in the end."
חסרונות: "No food for purchase, just a drink and biscuit."
חסרונות: "There was no food offered. The stewardess was not happy to be at work."
יתרונות: "Friendliness of flight crew; entertainment choices."
חסרונות: "Food was poor for first class."
יתרונות: "Quiet. Overnight."
חסרונות: "no meal, no internet."
יתרונות: "Crew was fine even when we had to sit on the ground for 1 1/2 hours for a repair."
חסרונות: "American Airlines didn't honor my choice of seats."
יתרונות: "Flight was late arriving; then 45 minutes late leaving for PHX, creating concern about catching connection. However, once arrived in PHX, the connecting flight was in the same concourse, which was often not the case. So, could easily make the connecting flight. Also, the push by crew to "valet check" carry in luggage was too aggressive, especially since there was ample space to store luggage above the seats, then having to wait 10 minutes or more to retrieve luggage at entryway while being concerned about connecting flights was an example of a poor system for serving passengers when a flight is let."
חסרונות: "The wifi did not work and we were not offered any food, and the beverage choice was only water or coffee. Very old plane with broken seats."
חסרונות: "bag got lost checking it at the gate in dtw, bag went to santa barbara, completely wrong airport. huge inconvenience"
יתרונות: "i liked that the flights were right on time."
חסרונות: "the plane was a bit cramped but I guess there isn't that much room in a plane to begin with."
חסרונות: "You need to add a not applicable choice to your list. I did not eat the snacks offered on the flight nor was there any entertainment that I could find."
יתרונות: "I like that the times American Airlines offered to get to my destination."
חסרונות: "The planes are not so clean and very old... These days it makes me more willing to pay extra to fly on a newer plane."
יתרונות: "Crew was nice including those helping with boarding."
חסרונות: "Difficult to recline chair. Limited snack options. Landing was a bit rough."
Overall everything was smooth and pleasant
Canceled my trip never flew. They were rude and uninformed. Caused me grief wanting another covid test even though I had one plus I am vaccinated. No excuse. They should have had a test station by their ticketing counter. Had to hunt for transportation which was very difficult since it was 10 pm. Rented car for 350 to get home. I would think twice before booking through Kayak and with BA. kayak should have had more assistance and not just sell the ticket. Both receive an F .
חסרונות: "Checking in was quite annoying because BA canceled our return and over the phone but we still had to transfer all our information upon checking. Boarding rather chaotic. Random searches were not organized. Seats were okay. Food just edible. Mostly the staff was polite and there was one attendant in coach who was very pleasant. Shoulder length blonde hair, she was genuine and cheerful. It was an okay flight, but my experience was more comfortable and the feeling of being dealt with as a person was more evident on my flight to London w BA. I appreciate that the flight went well but American Airlines still has a long way to go in customer genuine service and experience."
חסרונות: "Boarding process.."
יתרונות: "The flight was relatively on time and the crew was nice"
חסרונות: "The food was not the British Airways high quality"
חסרונות: "Entertainment didn’t work, big delay broken seat"
יתרונות: "I had to swap seat to be able to access the loo easily from an Isle seat"
יתרונות: "Great !"
חסרונות: "Kosher meal a bit hard to open"
חסרונות: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."
יתרונות: "There is nothing to say this is good and will not use BA again at all. BA charges a very unreasonable price for early seat reservation."
חסרונות: "Not enough leg space for a long international flight. Entertainment is so poor that the TV screen is so bad and completely out dated."
יתרונות: "The attitude of crew long ques for toilet"
חסרונות: "Long queues for toilet"
חסרונות: "Entertainment system did not work properly"
יתרונות: "Flight departed on time."
חסרונות: "The dinner ok. I didn’t like the breakfast at all."
יתרונות: "Service, clean restroom, courtesy of crew members"
חסרונות: "Don’t do it!! Totally disorganized airline with uncomfortable seats."
יתרונות: "Good and crew were fine"
חסרונות: "Seats were too close, not comfortable"
חסרונות: "the flight delayed a lot and i missed my connection flight as a result"
חסרונות: "Poor boarding process No charging outlets on flight (on a 10 hrs flight)"
חסרונות: "The airplane was shaking all the flight"
יתרונות: "The crew was great"
חסרונות: "In Dubai, British Air won't allow you check in more than three hours prior to flight time. Since you can't check in, you can't go through security. Since you can't go through security, you can't get to the actual terminal (where all the stores, restaurants, lounges, etc are). Therefore, if you arrive at the airport too early. you're stuck in the outer holding area prior to the check in area. Nothing to do. Nowhere to go. Still weighted down with all your bags. A real bummer. Once you're allowed to check in, it takes about 30 minutes to get to the real terminal (check in, emigration, security, train ride, etc). The flight starts boarding one hour prior to departure. This leaves about 90 minutes to make it through the entire terminal and get to the gate. Any extra time can be spent looking at all the things you could have enjoyed if you could have checked in earlier. Since nobody including British Air told this in advance, we ended up twiddling our thumbs for eleven hours in the outer holding area."
יתרונות: "The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)"
חסרונות: "The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers"
חסרונות: "I booked a regular flight and at the end the system or dont know how, booked me PLUS ECONOMY, when I wanted to change my ticket date, it was so expensive and almost no dates were available. Also, you didnt give me chance to downgrade in order to change the dates more easily. I always fly through BA and I love the easy it is to change dates, but this time you disappointed me. I usualy choose BA because its easy and non expensive to change dates in my flight but now I may be open to book with other airlines."
יתרונות: "The flight was smooth from boarding to landing early at Heathrow."
חסרונות: "It was a fully booked flight, which means the person next to you tends to overflow into your seat"
חסרונות: "I paid 100$ because I had to cancel my request. It was a technical error of your reservation system which unexpectedly changed my return from the 5th of November to the 6th of November. The fine was unfair and you're required to refund me."
חסרונות: "No power outlets at seats."
יתרונות: "The staff were some of the friendliest I have encountered in recent traveling experiences. They were very attentive to every passenger."
חסרונות: "We only paid for economy seats, and unfortunately, it's hard to expect much more than what we got. The friendly service made up for the lack of comfort these seats provide."
יתרונות: "It was a smooth flight and comfortable"
חסרונות: "Uncomfortable seats and dated touch screens"
יתרונות: "Excellent service, the entire flight staff was friendly and attentive"
חסרונות: "The only thing I didn't like was the size of the drinks. Regular sized soft drinks, juice or water would have been better especially for 11 hours in a pressurized cabin. I had to ask several times for more water until I found a small water dispenser at the back of the plane where I could refill my water bottle without having to ask the staff. The attendants were always more than happy to give me extra water when I asked"
יתרונות: "The food was tasty."
חסרונות: "flight was 1 hour and 40 minutes late. We sat on a hot plane waiting for take off and the temperature remained too high during the flight. Very little water was offered. Seating in coach was very tight."
יתרונות: "always friendly and helpful"
חסרונות: "The boarding in London. They did not call numbers or rows so people just squeezed...and pushed ... drinks If I sit on a window seat I sometimes do not notice the serving of liquids. I would appreciated it very much if they talk to me when they serve water and juice. Otherwise I get dehydrated. Happened last year on my flight back to the US, too.I had to get up and walk back to get water(2016). breakfast Breakfast used to be better with fresh fruits and cheese.and roll The pizzas are like cardboard, I do not care about. Other wise I am satisfied. Thanks"
יתרונות: "Most everything"
חסרונות: "Seat choice"
חסרונות: "boarding with bus instead of sleeve"
יתרונות: "The entertainment was good with variety. Overall, it's hard to appreciate a 10 hour flight."
חסרונות: "Seats in coach did not have much width or leg room. I don't like the policy of buying a flight and having to pay for a selected seat - that smacks of bait and switch. I know everybody is doing it, but it's tacking on extras once the committment has been made and that is low. The boarding process in London was horrible. queuing up everybody then telling them the general boarding is "over there". The lines should be more well-defined and single file to avoid bunching up. There was plenty of room to form lines, but the stanchions were not in place. Poorly executed. Also, there are FAR too many priorty boarding classes. People had to jump lines and go around barrier tapes to get to their positions in line when their priority class was called. Once on board, the crew did a fine job, but the boarding area is completely screwed up."
יתרונות: "See above"
חסרונות: "See above"
יתרונות: "Punctual arrival. Vacant seats between myself and another aisle passenger in the center section provided additional comfort and privacy. Lots of attention from cabin crew."
יתרונות: "The crew was very efficient"
חסרונות: "The was really bad."
יתרונות: "Crew was nice, helpful and all the time around."
חסרונות: "All flights were canceled! No communication from British Airways. Terrible service overall! Second time this has happened with BA"
חסרונות: "BA lost one of our baggage. And it is been a week and we still haven't gotten our bag. We had some unique and good things in that bag."
יתרונות: "Every thing was in time Service was good"
חסרונות: "Not enough room to sit or eat The salmon dish was not good in my opinion"
יתרונות: "Crew is very nice"
חסרונות: "Seats are pretty small"
יתרונות: "Good foods for common standards and booked class, Friendly crew, well organized boarding and check-in process in Heathrow"
חסרונות: "Old plane, with old entertainment equipment, long wait on ground in Phoenix, only one immigration officer for a 747 passenger count, not in the hand of the airline but downside on the flight, passing immigration after an 1h luggage still was not delivered to the belt, this airport needs to learn about dealing with international flights (Rating F)"
חסרונות: "Could not get on flight. Had to wait hours for an indirect flight."
יתרונות: "The audio did work for movies"
חסרונות: "I felt very warm and uncomfortable"