יתרונות: "The crew was great!"
חסרונות: "Nether the Dutch government or the Greek government is allowing Americans into their countries, yet Transavia refuses to refund my ticket money. That is the height of abysmal, disrespectful, if not criminal service. Effectively, they stole my money."
יתרונות: "Schiphol was as busy as I’ve ever seen it even at 5am in the morning, but the combination of efficient systems and good natured staff throughout made everything flow very well. This good nature and friendliness was extended into the flight crew who were great. Unfortunate that the flight was delayed by an hour, but I understand this was no fault of the airline or crew. I just made my connection in Lisbon, so all was well. I’d also like to mention the helpful lady at bag drop. A nice reception is always appreciated."
חסרונות: "More updates from the flight deck during the delay would have been nice, but overall I was impressed and would certainly fly with that airline again."
חסרונות: "I arrived 45 minutes before boarding, they refused to let me on the plane because they had closed the registration process. I had to buy another ticket"
חסרונות: "Crew (as always with Transavia) is not at its best."
יתרונות: "Helpful crew. Clean modern plane"
חסרונות: "Charging $ for everything, wouldn't fill a water bottle for me. Strict carry on policy was too restrictive"
חסרונות: "The flight was perfect the only thing that concerned me was that two female passengers were allowed into the cockpit about thirty minutes prior to landing and stayed in their for the duration including landing. Did not know that that was allowed. Other than that it was perfect."
חסרונות: "Flying on time"
יתרונות: "I’m so thrilled at Transavia’s expansion to new routes like Beirut. This is the second time I traveled to Beirut since November and I noted a marked improvement in the quality of service on the ground."
חסרונות: "It’s still a discount airline trying to squeeze money anyway they can."
חסרונות: "Delayed 2 hours"
יתרונות: "Quick boarding and friendly crew."
חסרונות: "Only being able to carry on one bag even though some people had 2. There was plenty of room in the overhead bins."
יתרונות: "Crew was professional. We did not have food on the flight nor used the entertainment."
חסרונות: "There was a huge lad beside us and the seats & legroom are less than we would like. The huge lad made it uncomfortable Bob"
יתרונות: "New plane, comfortable and the staff is nice"
חסרונות: "Even a small plastic bag with McDonald's in it is considered a hand luggage! The staff need to be in more control of the travelers - we had one & a half hours delay because a traveller wanted to change seats and didn't sit down."
חסרונות: "It didn’t happen."
יתרונות: "pleasent crew. good pilot."
חסרונות: "Came a bit late but the frontdesk said we could still check in with our luggage. After that disaster ensued, staff was slow and eventually missed out flight due to poor communication,."
חסרונות: "bad seats. too narow"
יתרונות: "That it was a short flight."
חסרונות: "Old interior. no legroom, American credit card doesn't work to purchase anything. Bad coffee, but flight crew was excellent."
יתרונות: "The crew was so nice and genuinely kind."
חסרונות: "We loved it all."
יתרונות: "weather cancellation...very accomadating"
חסרונות: "Late arrival, no leg room, high price for flight change - 30%"
יתרונות: "We were disappointed that there were no kosher food options for purchase on flights in and out if Israel. This would be a welcome addition to your service."
יתרונות: "customer service, price"
יתרונות: "Didn't like noting"
חסרונות: "When we booked there was no information about fees for checked bags. I tried to Ck in online and pay for our bags then but the payment didn't go through. At the airport they charged me even more than it would have been online. The bags cost more than our seats. We should have been told!!"
יתרונות: "Fine flight. No frills. Friendly service."
יתרונות: "Gate attendant checked us in with a smile! Super courteous, friendly and professional! Plane was super clean and tidy too!"
חסרונות: "Wish a small cup of water would have been available to take some headache meds...3 euros for water, now I really have a headache!!!"
יתרונות: "Flight was quick"
חסרונות: "Flight was delayed and we stayed on the plane waiting for almost 2 hours."
יתרונות: "Todo excelente ."
חסרונות: "Was unable to reach Santorini due to extenuating circumstances. The Greek ferry system was not running due to worker strikes. Tried getting flight refunded but wasn't even able to get a personale on hold when I called. Was on hold for two hours and the line then hung up on me"
יתרונות: "The plane was clean and the crew very polite and helpful."
חסרונות: "The biggest problems were the early departure time and frequently changing gate assignment, and the fact the service is not daily. I had to get up at 4:00 to catch a 4:30 shuttle to the airport. At. Arriving at the airport by 4:45, I had to walk back and forth inside the terminal to find the right check in area, and then a long way to get through security and a long walk back to get to the correct gate. I reached the gate at 6:10 for a 6:15 loading open. During check-in the attendant told me the boarding gate had changed and suggested a paper boarding pass scanned better than one on a tablet or phone. She printed me a new one, but it still had the old gate number on it. Had the flight been offered for the next day too, I would have rested another day in Amsterdam from my transatlantic flight."
יתרונות: "Crew was nice and friendly. Quick boarding"
חסרונות: "No Free drinks. 2.50€ for a soda."
יתרונות: "I got one of my suitcases destroid during the flight."
יתרונות: "Transavia is a good low cost airline. Sadly what you don't pay for makes for a long flight if your journey is more than a couple hours; specifically no entertainment system and moderately comfortable seats make a long journey a bit of a marathon. The flight attendants were helpful and friendly."
יתרונות: "For the price I wasn't sure what I might get, but the flight was pleasant. Staff wasn't the best but ......"
יתרונות: "Even not allowed to eat, it was nice to have a drink with a little snack and even for the good feeling."
חסרונות: "Even not allowed to eat, it was nice to have a drink with a little snack and even for the good feeling."
חסרונות: "No room, if you are tall and have a long flight it won't. E enjoyable.. you have to pay for your bags, and even water on the plane"
חסרונות: "1. I paid for luggage and had proof. Ground crew said no record of it and I had to pay again. Now have to involve my credit card company. 2. Ground crew was extremely rude. 3. Flight delayed an hour and a half."
חסרונות: "I think you can give some free water in a 5 hour flight"
חסרונות: "Bad seats. Charging 40 euro about 1 bag. No water . No credit card payments abikity on check in point. I give you rate of 1 in a scale of 1 to 10."
יתרונות: "I liked the fact that my flight was only 2 hours. Other than that it was miserable."
חסרונות: "The flight attendants were extremely rude. They wouldn't let me bring the bottle of water I purchased at the gate onto the plane because they wanted to make money by selling drinks. I completely understand that but when I asked for water (just regular water) one flight attendant told me it would be 3 euros. I told her I didn't have any cash on me because I had used it to pay for the water that I bought at the gate that they wouldn't let me bring on. She said "Oh well. Guess you're out of luck." She was rude, hateful and such a disruptive part of my flight. I would NEVER fly Transavia again!!"
יתרונות: "Excellent flight, friendly crew. Paying for extra weight of baggage. We only had two carry-ons of normal weight."
חסרונות: "Paying for everything like water, soda."
יתרונות: "Comfortable seats"
חסרונות: "You have to buy water."
יתרונות: "Quick and nice flight"
חסרונות: "Complimentary Drinks are not provided not even water"
יתרונות: "The direct flight to tfs was the selling point. I forgot about low cost carriers and was reminded quickly with the free boarding and the selling of all things basic...like food and water...."
חסרונות: "On a 5 hour flight...some entertainment would have been nice also....too long of a flight for no distractions for kids"
חסרונות: "Minimal baggage, charges more than usual for check in baggage, only allows one carry on with minimal weight. Charged for water on the flight."
חסרונות: "Expensive food Non interesting entertainment Overall ok"
חסרונות: "There is no space for legs. The food quality is poor. No entertainment at all"
יתרונות: "Leather seats and plenty of leg room. Flight was on time."
יתרונות: "The check-in, pre-boarding, flight, and arrival were fine. We left a little late, but arrived on time."
חסרונות: "As expected, the seats did not decline and the spacing between rows was tight. It would be nice to have more room and reclining seats, but that is not the style for this airline."
יתרונות: "The crew on board was nice. The crew in the terminal however were not very pleasant."
חסרונות: "The seats were incredibly uncomfortable. This was due to them being hunched forward a bit, which made sitting on them for the 1 hour flight uncomfortable. More comfy chairs would be great."
יתרונות: "the crew was nice"
חסרונות: "the chairs are not very comfortable"
חסרונות: "30 minute delay"
יתרונות: "Clean plane with reasonable knee room. Crew was polite and friendly. Bag drop was fast and friendly.. Flight left a little last due to ATC issues but landed at the scheduled time."
חסרונות: "The departure gate was horrible. Very crowded with NO seats. We had to stand around for half an hour."
יתרונות: "Nice crew"
חסרונות: "45 minute delay"
יתרונות: "Fast flight"
חסרונות: "Standing around 30 minutes in gate before boarding."
חסרונות: "Ridiculously hot in the airplane before departing"
יתרונות: "The plane was ok."
חסרונות: "To start we were told by the check in agent that our carry on luggage would be fine, but then at the gate we were told that our luggage was to big for the overhead bins. We were charged an extra 94 euros so like $120 USD. We get on the plane and people were putting away carry on luggage that were a lot bigger than what we had. I am sure it was because we were Americans.. This was the first and last time I fly with this airline..."
יתרונות: "Boarding was quick and efficient. Flight left on time. Arrived early. What's not to like?"
יתרונות: "The fact that I landed"
חסרונות: "It was awful no leg room no air worst plane ride of my life"
יתרונות: "Overall was fine."
חסרונות: "When boarding the lady handling my boarding pass had a Bad attitude!"
יתרונות: "Staff were friendly"
חסרונות: "Big delay in departures"
יתרונות: "Nothing much"
חסרונות: "Zero customer service"
יתרונות: "Super Easy for a traveler with simple expectations."
חסרונות: "Crew is obsessed with safety procedures more than any other airline existing which becomes really annoying at some point."
יתרונות: "I liked the low cost flight, the crew was lovely and and attented our enquires..."
חסרונות: "Nothing much..."
יתרונות: "I like the ease of this airline"
יתרונות: "Pleasant polite crew. Modern airplane."
חסרונות: "Noosy flight with no onterferance of crew to quite passamgers. Did not allow one of us to bring carryon on board."
יתרונות: "No problems"
חסרונות: "Not enough legroom"
חסרונות: "I received a flight delay notification saying that my flight is delayed by 37 minutes. But I still did arrive airport 2 hours before my flight, checked bag On time and went through security clearance 1.5 hrs before. The gate number was not assigned and later I found out that my flight took off on time. So I had to come out by front desk and rebook the flight to different airport which cost my extra taxi fare half day and too much Hassel. Never ever flying again in easy jet."
יתרונות: "There was not one thing I liked from the flight, everything was poor"
חסרונות: "From the flight attendance to the plane everything was terrible"
חסרונות: "Luggage was damaged hard. Can't reach support online or offline (Tel). I tried to reach today via Facebook page message"
חסרונות: "After the landing we had to wait a long time in the plain. the announcement was that due to how the suitcases where loaded into the plain if all people will get off the plain might tip."
חסרונות: "Terrible costurmer service"
יתרונות: "The price. The website"
חסרונות: "The queues for baggage drop off are the worst I've ever been in. Either you're understaffed or there was some kind of mess. My back and my legs are aching from the long stand."
יתרונות: "Flight was on time and bags came out quickly"
יתרונות: "Leg space was better than most. Crew was very very nice and professional. The pilots spoke very clearly/"
חסרונות: "It was late, no one will pay us back for our bus. Luton airport is horrible at night, nobody knew how to help us get to London and the area is not friendly. It was late again on the way back, no explanations why. After boarding, we were put in a room with no w/c for approx. an hour waiting for the plane, no clear reason why."
יתרונות: "Cheap and fast flight."
חסרונות: "No check in luggage is included and they don't tell you that when you're ordering tickets for a connecting flight. If you don't order check in luggage when purchasing the tickets they will charge you double the rate at the counter. Ripoff!"
יתרונות: "The crew was nice, we had female pilots Easy boarding New aircraft (relatively)"
חסרונות: "I don't mind paying for the food and beverages, just wish I had wider options"
חסרונות: "2 hours delayed"
חסרונות: "You broke my suitcase.and no one helped me in the airport. Please Contect me +972523188998"
יתרונות: "The service in the same day I bought the tickets was great. Extended my trip in 1 day with no additional cost."
חסרונות: "The cost of luggage is ridiculous and evan once i was told that doing ut throgh the website wil cost me much less (reasonable 30€) i didnt find how i could do it. anded up paying x3 fir the luggage making all that low-cost pretty expensive all together. I dont like being hoaxed."
יתרונות: "I liked the feeling of being free from the horror of the mean stewardess in common airlines. They harass you and interrupt you at all times, while playing boarding school mean head-teacher. Here at ezj, i brought my own food and entertainment, and was free to rest for the duration of the flight without any of those harassments. and so, combined with the fantastic price, this was a nice and refreshing experience,"
חסרונות: "being unable to lean the chair back. this is a major con for me."
חסרונות: "The chairs are not comfortable"
יתרונות: "Window seat, friendly staff"
חסרונות: "One bag rule, dont get a personal bag. Small seats with less leg room than other budget lines. Cant even fit carry on under seat in front. Overall the worst of all the budget flights I took. I would recommend WOW or Norwegian over easyjet anyday."
יתרונות: "Loved the cheap fare - went off pretty much as expected - big crowds at security in Bristol, paid for express - it seems every little extra is charged for - paid £15 each for an extra legroom seat which also gave us priority boarding and an extra bag, although it wasn't clear if they were being strict about hand luggage or not."
חסרונות: "We sat in the XL first row - seats don't recline! and everyone trooped past us when boarding and a stiff breeze blew on us through the door. Had to keep our down coats on but then when the door closed and it warmed up we weren't allowed to take it off because it was an emergency exit row and now clutter! So we got a little overheated until at altitude - weird. The coffee was £2.50 for instant! weird."
יתרונות: "On time. Boarding was smooth, seat was comfortable, pilot pointed out interesting landmarks."
חסרונות: "Not easyJet's fault of course, but the immigration at Tel Aviv airport was an absolute mess. It took over an hour to be processed and there was no order in the queue. At one point a scuffle broke out between some people in the queue and another time the lady next to me fainted. There was no one managing the queues. This is not easyJet's fault, but the fault of the Israeli immigration service, but perhaps easyJet could make representation on behalf of passengers to the Israeli immigration people."
יתרונות: "Flights were on time. Boarding was quick with front and rear boarding."
חסרונות: "Tight seats."
יתרונות: "Boarding was quick"
חסרונות: "Couldn't lay back my chair"
יתרונות: "Airplane was clean and new. Leg space was good"
חסרונות: "The fact that the seat does not decline - very difficult for tall people. It could have been a muck better experience"
חסרונות: "First 45 minute delay because the plane arrived late. Then another half hour or more delay because of passengers being rowdy. It was an endless reshuffle of luggage in the compartments."
חסרונות: "could not add hold baggage by internet. had to pay high fee at chech in stall."
יתרונות: "Nice big plane very nice polite staff"
חסרונות: "No entertainment"
יתרונות: "on time"
חסרונות: "double check the weight of your luggage..."
יתרונות: "Very friendly crew On time, even earlier"
חסרונות: "I did not like that I could not put my seat backwards and I found it strange that one is not allowed to take a laptop seperataly besides hand luggage."
יתרונות: "Easy boarding , friendly personnel - on all levels"
חסרונות: "Chairs , minimal extra comfort ,"
הצוות זירז את האנשים שיתישבו כדי שהטיסה לא תתאחר היה יכול להיות טוב יותר ולחסוך זמן רב בעליה למטוס אם היו מושיבים משפחה ביחד ולא מפזרים אותם על מטוס שלם היינו 5 אנשים כל אחד יושב במקום אחר זה ברור שזה נעשה במכוון כדי שאנשים ירכשו מקומות ישיבה. אבל מדובר בישראלים. לא פריירים ליקר כרטיס טיסה שגם ככה יקר בשביל נסיעה של פחות משעה. הסידור של הישיבה גרם לעכוב ובלגן בטיסה רחל
הצק אין היה גרוע משכו אותנו עד הטיסה רק לפני עליה למטוס יתאפשר לעשות
חבורה של נצים גרמניים יחס מזלזל ואנטישמי בצורה בלתי סבירה .. לא נוסעת איתם בחיים יותר!!!! וחצי מטוס התלוננו על אותו דבר חברה פח
אין בידור - מה השאלה הזו חבל שלא ניתן להשכיב את המשענת כדי לנוח !
המחיר היה מאוד נוח - הצוות מסביר פנים - הטיסה הייתה נעימה - האוכל שהזמנתי היה בסדר-המרחק בין הכיסאות סביר - חבל שלא ניתן להשכיב את המשענת כדי לנמנם .
היה רצוי שהנחיתה תהיה רכה יותר... הטיסה היתה נעימה
The lady at the check in desk was brutal. I explained her that I'm coming 2 com connection flights and I did not know that I have do to ht th the myself. She insisted and had me pa id the 50€
I like the whole process very convenient.
And everything was right on time. They could offer a glass of water.
They did not Tool uș to TLV as We hâd to do Corona test
more than 1 hour delay for a technical problem found after boarding ended.
The manager of the flight didn’t allow me to go on the flight because I was late in just one minute!!!! She preferred to take off my baggage instead of giving me to fly home. I have hearing device and I didn’t hear the call. I paid extra priority and for extra baggage and I want my money back!! Thank you
חסרונות: "They Said I can t fly . Wtf !"
יתרונות: "the leg room was fine"
חסרונות: "the getting to the airplane and from the airplane after landing can be better by using more busses"
חסרונות: "50euro check in fee was awesome"
חסרונות: "Travelers need to be informed better about Ryanair's baggage restrictions."
חסרונות: "Improve comfort in meetings and more space .."
יתרונות: "Destroyed one of our suitcases after charging us 50 to carry it. Baggage people were less than helpful. Will avoid them in the future"
יתרונות: "Direct flight"
חסרונות: "Our suitcase were lost"
יתרונות: "Quick on-time departure. Friendly crew and a spanking new aircraft."
חסרונות: "Paid for baggage and Ryanair lost my bag. No one really seemed to bothered by it, either. Was told to file a claim in 3-4 days."
חסרונות: "There’s nowhere to put anything. Usually there’s a pouch to put your stuff in. That would be helpful."
יתרונות: "Absolute nothing!"
חסרונות: "An hour delay for take off, we were trapped in the plane"
חסרונות: "We got the feeling that the price is low but the company will do all it takes to FAIL the customer and make him pay more. For example, the customer must check in online. if not done properly the cost is about 100 euro more, AND the online check in procedure is not working that well, you need to press buttons several times in order for it to work (and I have a good phone), and if you give up in the middle it will cost you. More on that we did a mistake and did not purchase luggage for the way back, when we went to the desk to buy it (after standing more than 2 hours in the check in), we were told to pay 40 euros, where the price is 23 if paid online. we asked to talk to a manager and get the regular price for the suitcase, the cashier said "no problem i can call him, but then you will miss the flight..." and in the meantime there were still lots of people in the check in line... The service is very slow and not pleasant, and the crew always give you the feeling you are not ok. I understand the price is low and this is a lo cost flight, but this should not happen no matter what is the price."
יתרונות: "We arrived alive"
חסרונות: "Checking in was torture. It was the airline version of "The Trial" with a Dutch Twist (no one in charge). Luckily (?) the plane turned out to be 45 minutes late, so the eternity it took to have the rookie who finally showed up to look blankly at her computer screen, apprently hoping it would receive Divine instructions on how to work her way through the ONE PERSON in line in front of us, in order to stamp our pre-printed boarding passes did not cause us to miss the last flight of the day from Amsterdam to Dublin. Now lets talk about the torture device that Ryanair uses as a passenger seat. . ."
יתרונות: "Arrive 5 minutes earlier"
חסרונות: "The boarding was a mess. We had to wait in the bus for about 40 minutes because the plane was not ready yet. The landing was rough. But I guess it’s okay because it’s very cheap."
חסרונות: "we had delayed for 2 hours"
יתרונות: "Price. Timetable"
חסרונות: "Seats. The fact they put everyone in a deferent row"
יתרונות: "Literally nothing"
חסרונות: "Delays and lack of clarity and updating"
יתרונות: "price, schedule, staff"
חסרונות: "the inconsistent carry-on bag policy which changed from the time of ticket purchase and forced us to purchase a 'premium' add-on to our ticket in order to be able to take our trollys on board. not professional."
יתרונות: "I can't think of a single good thing in that experience"
חסרונות: "Ryanair acted like a dust Stucker of money. Not only on the way forward they forbidded only flights from Israel (!) to bring any hand luggage at all without purchasing the priority boarding, and people were allowed with a small hand bag only (since the priority tickets finished) , but on the way backwards, after the entire airplane bought the priority ticket, the crew of ryanair acted in such a discriminating way and banned people that exceeded the bag check with less than 2 cm! It seems like the crew were determined to collect at many 50euro fines as possible from the passenger because they insisted very impolitly and brutally to measure each luggage from all possible sides, and even the luggage that fitted, they found excuses to fail them. I've rarely experienced such humiliating vision, especially due to the fact that everyone were forced to purchase the extra priority boarding and you'd expect the company to try and keep the customers, not drive them away. I can just say that with all the fines and extra payments requested by them, the total price of the flight was 100euro more expensive than the price of El AL or alitalia, same timing and with a meal and big suitcase included. All this, without mentioning the bad attitude of the crew and the extreme uncomfortability of the chairs (also purchased, obviously). To summarize, this was a very bad choice, with I will not repeat again."
חסרונות: "uncomfortable, nickel and dime you, charged us for a bad thay was within regulation"
יתרונות: "Seat was surprisingly comfortable, even with me being 6'0. Legs had a little room to spread out."
חסרונות: "No free drink. The flight was delayed by 15 minutes, and the board didn't update on boarding time until the plane got there. First time flying ryanair, so I didn't want to leave to get a drink. Ended up paying a few euro's because I was so thirsty on the flight."
יתרונות: "Everything was well organized and worked as expected. Good ROI"
חסרונות: "Seats has fixed configuration (but it become an advantage when you're eating and working since front passenger can't make you troubles:-)"
יתרונות: "Very good value for money. Courteous service by cabin crew."
יתרונות: "The crew"
חסרונות: "The seating arrangements. It seems all the passengers were separated by purpose. No one set with their spouse."
יתרונות: "The price was very cheap as I booked half a year ahead. Flight was on time. Boarding was quick and efficient."
חסרונות: "Not enough room for legs. You have to pay for everything else except for the flight but this is Ryanair and it's understandable."
יתרונות: "The crew was nice"
חסרונות: "The plane was defective and they waited hours to change planes. There was one that we eventually used right next to it. Delayed three hours. The original destination was changed entailing a bus trip of four hours in the middle of the night. There was no one who gave any information on how to find the bus upon arrival."
יתרונות: "Crew was very loud, I couldn't really sleep, the personal leg space is too small, could barely fit in there."
חסרונות: "The crew was loud (flight related issues)"
חסרונות: "Flight cancelled just a day before departure."
חסרונות: "My return flight was cancelled, and the customer service chat line is not available during the posted open hours"
יתרונות: "I understand this is a Budget Airline in the price was great. The seats were fairly comfortable for a short flight."
חסרונות: "We were not informed until 2 days before our flight that we needed a printed copy of our boarding pass. At this point we were well into our trip and had to spend time finding a way to print out our boarding passes. Our flight was delayed by about an hour and a half and there was no one at the gate ahead of time that we could speak to. We also found out the day before our flight from a Blog that as passengers with US passports we had to get a stamp on our printed boarding pass prior to going through security. Had we not seen this on a random website we would not have known this either and would have showed up at the gate only to be turned away."
יתרונות: "quick on time flight"
חסרונות: "too many extra charges"
חסרונות: "the worst ever!!!"
Delayed over two hours Poor boarding and too slow Ordered wheelchair - no available help- wheelchair staff at arrival were rude
חסרונות: "They wanted to charge me for water in Euros, though the flight left from Istanbul and I only had Turkish lira with me. So we tried credit card, but credit card machine didn't work on any of my three cards. So they kindly brought me a free cup of water after all."
יתרונות: "We landed without crashing"
חסרונות: "The check in process, the upgrade process, the boarding process. And, everyone just sat where they wanted, even after I paid for the upgraded seat. The crew could not care less, and I ended up with the largest person on the plane next to me, who seat jumped, so I had to sit sideways the whole fly."
יתרונות: "Crew amazing .. seats not comfortable"
חסרונות: "Delayed boarding .."
יתרונות: "On time"
חסרונות: "Food abd more comfort flight"
יתרונות: "The crew was good and smart"
חסרונות: "Toilets are not good. Wash hand basin always blocked. I tried 2 different toilets and both are the same"
יתרונות: "The price"
חסרונות: "Screens or just at least free water or drink"
יתרונות: "The flight was very uncomfortable and dirty"
חסרונות: "Never in time and the POS machine on board never works with debit cards or cards without PIN code .... it didn’t work with more than half of the passengers on board!!! Oh they also charged me 47 euros for just 4 kgs of extra weight!!! Unacceptable !"
חסרונות: "They stole my money"
יתרונות: "was not full so had some space"
חסרונות: "that i can change my seat in advance, they put you in a middle seat, they leave late in one hour without any excuse, very old junky plane"
חסרונות: "Discomfort, very small airplane for a 4 hours trip. Crew is angry and rude. Food is expensive and not tatsy."
חסרונות: "Extremely cramped, non-reclining seats, no pocket in seats, not even a glass of water, no entertainment options of any kind, checked-in suitcase arrived damaged."
יתרונות: "On schedule"
חסרונות: "No drinks offered"
חסרונות: "Almost one hour delay to board and take off!!!"
יתרונות: "good crew."
חסרונות: "very not comfortable chairs"
יתרונות: "You get what you pay for, nothing more and nothing less."
חסרונות: "Almost on every other airline you can check using the self-check-in computers at the airport; on Pegasus you can't, which caused unnecessary queues at the check-in desks (both there and back)."
חסרונות: "Checkin takes à long time"
יתרונות: "Not worse than any other low cost airline. Check-in went smooth, planes are new and cabin personal was friendly."
חסרונות: "Boarding was delayed due to late arrival"
יתרונות: "Not worse than any other low cost airline. planes are new and cabin personal was friendly."
חסרונות: "Boarding was delayed due to delay of other plane. Cabin was really hot"
יתרונות: "Easy check-in and boarding."
חסרונות: "I've never seen so many young children on a plane. There must have been one child for every one adult. Worst of all, their parents didn't even attempt to make them behave themselves. And the crew just let the kids run up and down the aisles and climb on seats. What ever happened to "please remain seated with your seat belts fastened"? Additionally, when I checked in, I asked for a window seat, the agent nodded, and when I got on the plane I found I was stuck in a middle seat. It was the longest two hours of my life."
יתרונות: "like mentioned above"
חסרונות: "nothing really"
חסרונות: "The none sense of explaining why I cant go on the plane ... according to there website I should have 2 stamps from the lebaniese authority on my passport one for going in and one for going out which I gladly provide them with... the responsoable for the check in at Frankfurt Airport and according to him was communicating with "pegasus Airline" in Istanbul by WhatsApp and just kept saying "those can't fly today" the funny thing he was writing in german and refuse to give me there number so I can explain the situation now the main reason why i couldn't go on the plane because I wasn't once in my life in Turkei which makes none sense according to there website I contacted them with Emails and they answered me that I should have the 2 stamps if i want to fly from Instanboul to Beirut which I already have but the haven't notice that i didnt even got ob the plane at the 1st place .... the huge amount of nobe sense, stupidity, the lying that there is no Pegasus airline office ath the airport and the 0 responsibility for there actions can provide you guys with a picture of how they behave with the customers"
יתרונות: "Did not like anything about it,"
חסרונות: "My luggage is lost I am in Erbil just me and my passport !!! Hello no compensation no sorry !! Just fill a form and put your name and bye !!!"
יתרונות: "Way and take two taxi Please write in the mail In big laters the terminal"
יתרונות: "The seats are comfortable and there was enough place in the overhead bins"
חסרונות: "The airport in Istanbul does not offer WiFi - which is unbelievable for 2017...."
יתרונות: "The seats were not too tight and the food is not extensively expensive"
חסרונות: "No Internet access at Istanbul airport which isahugh issue nowadays!"
יתרונות: "Absolutely nothing"
חסרונות: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
חסרונות: "The seats were very tight. The crew at the airport was terrible. The security staff didnt know english. The bis to the plane was crammed which was quite dangerous"
יתרונות: "The crew at the airport was incompetant. The service was appalling. I had to wait for over 30 minutes for bag drop off . I was very dissapointed. Also boarding was quite late and pushy"
יתרונות: "clean aircraft"
חסרונות: "Flights are overcrowded, chairs won't recline, even a glass of water will cost you, transit via buses"
יתרונות: "Flight was on time and luggage arrived. No problems!"
חסרונות: "We didn't get a glass of water. Shame on you"
יתרונות: "No problems at all, everything was OK and most important, on time"
יתרונות: "The seats are not narrow."
חסרונות: "I am guessing this company does clean their aircraft only once in a while. In both of my flights between Istanbul and Amsterdam, the airplane was not cleaned off of the previous flight's trash. When I was seated in my first flight to Amsterdam, my tray had a lot of stains of food and drinks. Not a pleasant sight! In my flight back to Istanbul, I had to travel looking at a former passenger's waste, such as a used napkin tissue, stuck to the handle of the seat, and a chocolate package. I also have to say that the sinks of the bathrooms do not drain properly, so you, actually, cannot leave the place clean for the next person. All in all, this company definitely needs to work on the cleanliness of their aircraft. Thank you!"
חסרונות: "Boarding was delayed and there were no announcements about when we would be boarding. Also the ticket check at the gate to board the buses was not the most well-organized/efficient."
יתרונות: "it's fine. It gets you from point A to point B."
חסרונות: "It's almost outrageous that they don't give water."
יתרונות: "Roomy, comfortable seating. Clean and modern."
חסרונות: "Terrible landing for last 15-20 min, pilot never spoke to reassure passengers whether or not it was okay."
יתרונות: "Boarding was OK. Price is good"
חסרונות: "Crew service is not good Lotec airplane Trouble website"
חסרונות: "the air conditioner didnt work in the plane and they took very high rate for extra bag of 180 Euro!"
יתרונות: "Plane is ok, clean, good condition"
חסרונות: "Almost no service. Cheak in took 2 hours!"
יתרונות: "I was lucky enough to have the seat next to me free, so I was comfortable during the flight itself"
חסרונות: "The ground service was really bad and even insulting. I was a little overweight and the girl at the counter was very rude, and eventually made me through away snacks I was keeping for the flight. Also, the weight limit is ridiculous if you're travelling for more than a weekend (I went on a 3 weeks trip with camping). On the flight itself there's nothing provided, even when I asked for water they charged me for it (no option for just a glass of water)."
חסרונות: "After the experience with the Pegasus flight from Kuwait to Istanbul I didn't expect anything hence was not disappointed. Right before the boarding was finished the boarding lady came into the plane looking for me, checking my passport one again and even taking a photo of it (with my consent). She left with no single word of explanation. Once again: this is a joke but definitely it's not customer service."