Terrible service and plane Just 3 toilets for over 150 passengers No screen A flights of nearly 8 hours. A disgrace
It was friendly and I enjoyed the flight very much.
WiFi in the airport!!!!!!!
WiFi in the airport!!!!!!!!!!!
We booked business and they offered nothing during the 1 hour flight
חסרונות: "Sick (flue/high temperature) person was allowed to board the plane. Don't allow sick people on a plane during coronavirus epidemic."
יתרונות: "Boarding seemed like a long time"
יתרונות: "Super nice"
חסרונות: "To give tooth brush and tooth paste for long flight."
יתרונות: "Yes they was super nice."
חסרונות: "To give tooth brush and tooth paste for the long flight."
יתרונות: "Ok flight, but not happy how customers are being treated in flight."
חסרונות: "No online check in facility via app or web Boarding passes for connecting flight weren't provided at origin. BOM-TAS Nobody attends to the host/ess call button, had to go and get water twice for my coughing wife. TAS-LHR Impolite ground crew in Tashkent. We were provided different seats in different locations for a family of 3 members. Ground crew does don't care attitude."
יתרונות: "I must have chosen business class ($43?) and it was very comfortable. Very short flight but still served a snack."
חסרונות: "Left about an hour late and took a VERY long time to get luggage after arrival."
יתרונות: "Food was good"
חסרונות: "Very hot."
יתרונות: "Safe flight clean airplane"
חסרונות: "Intertaimnet none of the tv in my row was working:-( no movie game or music for 12 hours of flight"
יתרונות: "Friendly crew."
חסרונות: "Planes old, and even business class seats are not very comfortable."
יתרונות: "Had a very comfortable flight - an overall pleasant experience! However, the food made me bloated :("
חסרונות: "Flight was shaky. Did not feel safe."
יתרונות: "The crew was amazing and super polite!!!"
חסרונות: "The smell on the plane from some passengers ..."
יתרונות: "I am satisfied with my flight to Riga, especially with reservation and booking and smooth flight."
חסרונות: "Lots of noise at the plane."
יתרונות: "Caring about passengers"
יתרונות: "Non-stop flight, new plane, on time, free checked bag (50 lbs), very thorough security, inexpensive. Lots of legroom and seats recline farther than most coach seats."
חסרונות: "It's kind of like flying the subway. No shades on the windows, very little if any A/C (people were fanning themselves over the Atlantic), lights stayed on for the entire flight, comically surly flight attendants (I gave my water to an old lady bc they wouldn't help her). Took an hour to board bc of security. Didn't recognize a single film, 4 music stations. Cheap and efficient, though."
יתרונות: "Food Service Flight in general"
חסרונות: "Huge and slow boarding line"
יתרונות: "Find the best prices on Tashkent flights."
יתרונות: "They finally have 767 with at seat screens - Riga to JFK - but most movies Russian or Uzbek with extremely poor "English" spoken oven the dialog, not subtitles which would be more enjoyable. Would also be nice to have beer for purchase."
יתרונות: "It was quite pleasant to fly with HY to Bangkok. The service was excellent."
חסרונות: "Due to extra security it took longer to get into boarding area."
יתרונות: "Easy flight on time, overall professional team"
חסרונות: "No good Entertainment and crew doesn't speak good English."
יתרונות: "Easy flight on time, overall professional team"
חסרונות: "No good Entertainment and crew doesn't speak good English."
יתרונות: "Pleasant non-stop JFK to Riga. Only complaint is no "at seat" screens."
On time, arrived early, overall very good flight. As usual, seats are too close together to move legs in the center seat during a 7-hour flight, but otherwise, great.
חסרונות: "Not much help at the airport my luggage was lost"
יתרונות: "Crew was ok, But seats so tight, Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor."
חסרונות: "Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi, Please learn from Qatar Airways."
יתרונות: "Crew is amazing"
יתרונות: "New plane, good food choices."
חסרונות: "Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters."
יתרונות: "Clean very good seats Nice aircraft very good crew Very clean"
יתרונות: "Time schedual"
חסרונות: "Over duty for extra weight"
חסרונות: "The flight from India was delayed and as a consequence I missed my connecting flight to Miami. I had to put up in a Hotel at Helsinki and take a flight to Miami the next day via London."
יתרונות: "Crew, entertainment and food service was excellent"
חסרונות: "Seats too crowded for 8 hour flight. As soon as the person in front leans back you have no room it is unbelievably uncomfortable to have a seat back in your face for that long!"
יתרונות: "Crew were great / free wine !"
חסרונות: "Crowded and chaotic boarding"
יתרונות: "Very friendly and efficient service. Food on this flight was surprisingly good. All families traveling with children got gifts from the airline. Nice touch!"
חסרונות: "I flew economy class and my seat was not the best. I was in between two big guys. I suppose that was just bad luck."
יתרונות: "Crew was very friendly and efficient"
חסרונות: "Food menu from Finland to Chicago could use a few more choices"
יתרונות: "the food given under gluten free food was amazing on FinnAir"
יתרונות: "The experience of crew and polite behaviour."
חסרונות: "Not knowing clearly what airline or flight to take. Was not listed on my first initial ticket. Also I could not check in online at all."
חסרונות: "Economy seat with Centre seat left empty"
יתרונות: "I loved the colors of the flight.light blue and green. Gave a peaceful ambience. The flight attendants were very courteous and smiling. Especially the women flight attendants. The food was excellent. It was interesting that the flight from Helsinki to Chicago served a Indian style dinner comprising of lentils, rice and chickpeas. I liked that too, though I prefer the meditarranean fare. I liked the boarding as they were very strict about families with children and gave them priority before other passengers."
חסרונות: "I did not find too many indian films which I would have liked, especially in a flight because Indian movies are 3 hours long and help to pass the time quickly :). I would have liked more variety in the Hollywood movies as well. They mostly had much older films and hardly any of the new releases while Emirates flight had lot many more new releases and oscar winning movies. They served the Indian amul cheese which is not worthy of serving on a flight, and they could have served some better cheese."
יתרונות: "Great crew and discovered blueberry juice."
יתרונות: "Crew professional."
חסרונות: "Everything ok."
יתרונות: "Pilots did a great job at Helsinki. There were a strong wind and rain. Crew was really sweet."
חסרונות: "There was a confusion with boarding passes in Helsinki. Some of passengers were waiting almost until beginning of boarding with no seat number. Also was a delay because they're waiting for a some passenger from a connecting flight . Seats haven't enough leg room for person 5"8 but crew and food was amazing."
יתרונות: "Great gate and in-cabin crew. LOVED this flight."
חסרונות: "Nothing to report"
יתרונות: "Movie choices were good."
חסרונות: "It was cold and very little leg room. Food was barely warm"
יתרונות: "Finnair lost my luggage on my way to Sweden. However, they upgraded my seat to Business class during my flight home from Helsinki. It was great!"
יתרונות: "FLIGHT & COMFORT WERE OK AIRCRAFT NEW AND WELL MAINTAINED MINIMAL SERVICE BUT CONSIDERING THE PRICE IT WAS OK THE AIRLINE PROVIDES SOME DRINKS FOR FREE (BUT...)"
חסרונות: "POOR ENTERTAINMENT I PURCHASED FOOD AND IT WAS LESS THAN OK THE AIRLINE ACTUALLY PROVIDES COFFEE, TEE, WATER AND "JUICE" FOR FREE BUT IT IS NOT CLEARLY EXPLAINED"
חסרונות: "Wasn't given vegetarian option for food and don't eat meat."
חסרונות: "Hi I try to cancel my flight to tel aviv bat no bady Will to help me Bad castomer Service for kayak app I hope you help me to get my many back Malki"
חסרונות: "Food, no option asked just served from Helsinki to Miami. Entertainment system was not working and later had only limited options."
חסרונות: "16 hour overnight stop at helsinki airport."
יתרונות: "the flight wasn't full and I had the front row"
חסרונות: "i had the front row on an airplane but there was no first class:("
יתרונות: "Flight was ok"
חסרונות: "I didn't like the fact that it was delayed, with weather being in good condition"
יתרונות: "Blueberry juice. Ok flight."
חסרונות: "Seating pretty tight... as usual these days. Onboard entertainment system had no music option."
יתרונות: "Great service, great food, and comfortable seats."
יתרונות: "fast boarding"
חסרונות: "rude crew- the crew was impolite to all passengers."
יתרונות: "It is misleading to review this as finnair flight. Not relevant"
חסרונות: "This was booked as British Airways, but ended up American Airways. The food was cold and had to be reheated, the plane was worn, overall this was one of the worst flights to Europe ever. I did not book American, just got duped into it, but now I will make sure I will never fly American again."
יתרונות: "the crew were very friendly, well organized. movie selection was great. meals were surprisingly good and plentyful"
חסרונות: "not enough leg room. and i have to point out that I am a petite 110 lbs, 5'2" woman. as soon as the person in front of me reclined their seat to either sleep or lounge, I had my food tray on my chest and the small tv screen 8 inches away from my nose. Thankfully Im small but the man sitting next to me was rather tall and had to turn into a human pretzel to fit in that seat and space allotted."
יתרונות: "Everything was good. Tv screen had issues booking for first half of flight"
חסרונות: "I had a seat on an aisle, which was good. But, the TV / video screen did not work. Luckily there wasn't a passenger next to me, and I used that screen. I told the steward, but never got help with the screen. I had to " Lean " for the 9 hours. The bathrooms became gross after 5 hours. I don't need to explain."
יתרונות: "The crew was incredibly helpful and accommodating when we discovered that I was not registered for a vegetarian meal. Bebe crew make sure that was taken care of and we're very very friendly in the process"
יתרונות: "It seems a bit unfair to rate Finnair, when the flight was serviced by Iberia...that being said - everyone seemed to be put out by any request or basic question. The movies were really good and (UNLIKE the flight from Chicago to Madrid, where i was told they didn't do that) the stewardess on the flight home didn't mind giving me a second glass of wine."
חסרונות: "the people at the boarding desk in O'Hare were rude & indifferent. The flight attendants on way to Spain were non-existant The food was comically awful!!! The man at the check-in desk in Madrid could not have been ruder or less helpful (Hopefully for his wife's sake!) The food on the way home again was unfortunate.....that can NOT possibly be the best food any company can find in Spain. Hell - wed have been better off with a cheese & ham plate with some bread!!"
יתרונות: "Good service, on time, friendly and helpful flight attendants."
יתרונות: "American Airlines flight didn't even have tvs, chairs were old and outdated. Not worth the price. Now days there are some standards that are expected"
חסרונות: "Flight cancelled after 5h at the airport. Impossible to be booked before 5days..."
יתרונות: "Finnair is always a pleasure and Helsinki is an attractive and well-run airport."
יתרונות: "Direct flight"
חסרונות: "Service onboard was terrible. Very rarely saw the crew, constantly had to go up and and ask for a drink. 11 hour flight only offered drinks with the meal service..."
יתרונות: "Flghr was operated by American Airline Flight was surbooked and I was lucky enough to be upgraded in business class Crew members were great, service excellent MK"
יתרונות: "Nice flight, plane was new so that was great. I was traveling alone and got upgraded to Premium Economy. Lovely!"
יתרונות: "geting off"
חסרונות: "To cramped so I will go back to Delta"
Good food and snacks available. Could use more leg room Could use newer movies for entertainment
Air France lost my luggage again Its the second time in a week
Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
The staff were excellent, very helpful and efficient
Boarding and online chkin was very good, food was not to the expectations.
יתרונות: "Clean plane , good crew ,"
חסרונות: "they didn't load my baggage from flight 1 to 2"
חסרונות: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
יתרונות: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
חסרונות: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
יתרונות: "Seats are comfortable on Business Class. Service is good"
חסרונות: "Constant delays specially from CDG! Poor cabin service specially on this flight."
חסרונות: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
חסרונות: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
חסרונות: "Everything very good"
חסרונות: "Lost my luggage."
יתרונות: "Intranet meant I could watch movies on my iPad"
חסרונות: "Seats are very uncomfortable"
יתרונות: "Intranet wifi meant I could watch entertainment on my iPad"
חסרונות: "Seats are very uncomfortable"
חסרונות: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
יתרונות: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
יתרונות: "Staff was so helpful and attentive to our needs.Providing service with a smile."
חסרונות: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
חסרונות: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
חסרונות: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
יתרונות: "Food was good. Crew nice and professional."
חסרונות: "Landing was not so smooth."
חסרונות: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
יתרונות: "Comfortable, hospitality and wonderful service"
יתרונות: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
חסרונות: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"
חסרונות: "Please see comments above about this flight."
יתרונות: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
חסרונות: "They were unfreindly and rude."
יתרונות: "Only the cabin crew was good."
חסרונות: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."
יתרונות: "Plus seat was good. On board crew was nice."
חסרונות: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
חסרונות: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
יתרונות: "The crew, the service, the food and beverages"
חסרונות: "The 3 hours delay"
יתרונות: "It was Amazing staff helpfull and fresh.. love it"
חסרונות: "Flight of almost 3 hours was not entreteiment at all just magazines."
יתרונות: "It es a good flight back"
חסרונות: "Items missing on duty free purchases"
חסרונות: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"
חסרונות: "There are always delays. Today it was that internet was down."
יתרונות: "The check in process was much better in the CFG airport than SFO. Very organized."
חסרונות: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
יתרונות: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
חסרונות: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
חסרונות: "Business Passngers have to wait in the same bus to board the flight what is the point then...."
יתרונות: "Flight went smoothly"
חסרונות: "Flight left late The seats are small and crowded There are no entertainment options"
יתרונות: "The food was good."
חסרונות: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."
יתרונות: "The crew was very nice and helpful."
חסרונות: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."
יתרונות: "Efficient check-in."
חסרונות: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
חסרונות: "No entertainment or usb plugsto charge."
יתרונות: "Good food. Although no Cappucino as in AF from Sanfransisco to Paris."
חסרונות: "No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me..."
Only they lost my luggage I’m very disappointed
Missed the flight due to delay of gulf airlines .. and there is no representative in London to discuss about the problem .. we waited about a day no one responded from airline , they rebooked us 2 days after and didn’t have accommodations.. worst behavior ever … expecting atleast a response either positive or negative from airline … it would be serious issue with AA and gulf haven’t resolve this issue … impact would be on gulf
Never again. Lost my item because of their stupidity
יתרונות: "Loaded passengers quickly with so many issues at the airport"
חסרונות: "No thought to seating and how they change and scatter families in different places not too far from each other. Plus seats were confirmed."
חסרונות: "Good food. And not crowded passenger in the bus going to the plane"
חסרונות: "Veg Biryani instead of pasta plz"
יתרונות: "On the 15th. Nov during my flight to India, I have made an online check in though did not receive an e ticket. I arrived the airport 70 min before the flight. The crew on the check in counter refused to issue me a ticket and insisted that I have missed my plane abd I need to purchase a new ticket. They even refused to check if I have made an online chick in. The gulf air online system, did not show me that I have made an online checkin. Unfortunately, the problem was solved by asking someone who work in the airport ( not gulf airlines representative) to check if I have made and online check in and to issue me a ticket to pass through the security control"
יתרונות: "One of the crew members was very happy and chirpy with all passengers. She was chatting and making sure everyone's needs were met and comfortable."
חסרונות: "Entertainment. Hollywood movies weren't working."
יתרונות: "Business class was really enjoyable with a flat bed. Food was delicious and served with a smile. Crew was helpful and easy to talk to."
חסרונות: "Entertainment and selection of movies could be improved. The Hollywood movies did not work, others did."
חסרונות: "Not lied to me about my extra being payed from Bahrain to Kenya because it was only payed to Dubai which is now causing me a lot of stress my flight from Dubai to Nairobi was cancelled while i was there without my knowledge"
יתרונות: "Customer service of vayama they did our request by providing wheelchair for my mother and flight was superb for Gulf air"
יתרונות: "Good crew , good service"
חסרונות: "The services could be best."
חסרונות: "Lovely new Dreamliners. Best TV screen but poor content/choice of shows. Rest good."
יתרונות: "Clean airplane and friendly crew"
חסרונות: "No Problem"
יתרונות: "Food about average."
חסרונות: "First plane was late boarding and flying. No time made up, so second flight was also late. We lost our hotel reservation because they heard flight was late."
יתרונות: "Wonderful crew - flight good"
חסרונות: "Business customers going to Jeddah should have special counters and transport Boarding for business class should be with better treatment"
יתרונות: "Trip from Bangkok to Bahrain flight was so good - service perfect - crew wonderful"
יתרונות: "Food was pretty good"
חסרונות: "The aircraft left an hr late with passengers waiting on board ..no alcohol on the flight which to be fair I knew was their policy..Then they couldnt get the doors open at the destination Airport leaving us onboard for 45 minuutes at the gate..I also found the cabin unbearably hot with no individual air con controls..the crew were also nowhere to be seen most of the flight so had to get up frequently for water and inconveniencing the passenger next to me"
חסרונות: "Was not a fan of the breakfast offered."
חסרונות: "Delay of 4 hours as connection was gone , costumer care not answering, transfer desk very un professional, very bad management of delay . Zero infos"
יתרונות: "Boarding was on time and the crew are very nice"
חסרונות: "There was a delay because airplane was waiting passengers from connecting flights which made us delayed half an hour"
יתרונות: "The price was excellent, the (A330) plane was in good clean condition, they provided with blankets, pillows and headphones. The food was better than most airlines I have travelled on and the entertainment was okay but not as good I would have wanted. Overall, I would say 4 stars all round."
חסרונות: "Entertainment could have had more on offer, the plane was generally cold, an on-board wifi on their major (A330) planes would have been helpful and upgrades to their short haul planes would be good too."
חסרונות: "Food was not so great. Could have been better"
חסרונות: "There was some delay."
יתרונות: "The crew was helpful, the boarding was organized"
חסרונות: "I travelled with my 3 years old kid and there weren't any food that was special for The kids The stroller i travelled with it and i received it with the bags, while when travelling to dubai i received it back on the plane gate which was much better"
יתרונות: "fast boarding, got the luggage quickly."
חסרונות: "Food was ok but may be improved still specially AVML."
יתרונות: "They delivered as requested"
חסרונות: "They are probably overworked with minimum crew as they are not too friendly and don’t seem happy when a passenger makes requests"
יתרונות: "لم يعجبني شي"
חסרונות: "اخر مره اسافر علي هذه الشركه"
יתרונות: "Bording was ok."
חסרונות: "Too much security checks"
יתרונות: "Everyone was professional and helpful"
חסרונות: "Paying for the weight of each bag instead of the free 2 bag international allowance was absurd."
יתרונות: "Food and the crew"
חסרונות: "The air sucks in the flight"
יתרונות: "More movies And good food Pls have working charges of iPhone on Bahrain airport"
חסרונות: "The crew wasnot welcoming and helpful"
יתרונות: "i like the smile of the staff"
יתרונות: "being on time"
יתרונות: "The food is horrible."
חסרונות: "Crew was loud not professional."
יתרונות: "The food and services in Bahrain airport and in plane"
יתרונות: "كانت رحلة عادية سعرها غال جدا بالمقارنةبالخدمة المقدمة و المسافة و الزمن للرحلة"
חסרונות: "Although I do not have small children, I think it would be helpful to allow people traveling with small children to board a few minutes ahead of everyone else."
יתרונות: "More selection where you can pick and choose your tv shows or movies."
חסרונות: "Entertainment selection was poor. Only have a few selections on board for a 10 hours fight. Need more movies. Food was okay, didn't get to choose what meal to eat."
חסרונות: "No selection for beverage. No tomato juice!"
יתרונות: "It looks there was a special enclosure for Indians. The passengers were made to board by ferryed by buses to board the plane by stairs. It was not easy by old people to climb along with hand bag."
יתרונות: "On time flying, entertainment"
חסרונות: "The custurd sandwich, they could have just simply serve cheddar cheese sandwich. He kids meal was very good though"
יתרונות: "Great all around very impressed with the crew!"
יתרונות: "We where on time and it was very nice smooth landing BZ"
חסרונות: "Gulf air washed their hands off us. Shame on you Gulf Air. I will die before I ever book a flight on Gulf Air again in my life."
יתרונות: "Excellent value for money fare All Gulf flights I have been on recently (12) were on time Comfortable seats in economy Excellent entertainment system Plane not full so plenty of room. Gulf often not full so well worth a try."
חסרונות: "Staff inattentive on overnight flight - no water brought round etc Awful breakfast - egg was dried I think - inedible"
חסרונות: "Poor communication about arriving— time at destination and need to stay seated at 30 minute point. Flight attendants are slow and clueless. Entertainment system is limited. Aircraft feels old."
חסרונות: "Entertainment system was limited with poor sound quality even in Business. Monitor is too distant in business. Food was mediocre. No announcement was made 45 minutes before landing in Tel Aviv, just an announcement at 30 minutes forbidding movement to the restroom. Tea and coffee were not offered frequently in Business even though several seats were empty and attendants were not overwhelmed. Announcements in English were confused and confusing. NO SIGNS at gate explaining 26 A was for business and 26 B was for economy and these gates were a 3 minute walk from each other. No staff to advise until finally an announcement. Lounge is ‘tired’ with limited food selections. Disappointing all around."
יתרונות: "Good flight crew"
חסרונות: "Air India will reschedule your flight and offer no customer service support. Or, actually, they will disrespect you and willfully make things harder for you if you complain or try to rectify the situation. Staff are disinvested and management are incompetent. Avoid Air India if at all possible."
חסרונות: "I had a business card on 01A but in the checkin I was told that the seat is no serviceable They gave a 17C economy seat and promised that if they will succeed to repair the seat I’ll will have my Haines seat 01A back On the gate I was told that seat 01A is ok but 01J is non serviceable bad compa"
יתרונות: "Seriously speaking nothing!!"
חסרונות: "A lot of things really..but most of all be on time!"
יתרונות: "On boarding was very quick. I was happy to get a meal on a short flight."
חסרונות: "I do not recall any entertainment. The off boarding was slow."
יתרונות: "I liked the timeliness of the flight and early arrival."
חסרונות: "Air India really needs to work on customer satisfaction. The boarding process was confusing and disorganized without announcement. In addition, several families were not sitting together and were upset about their seating thus kept asking to switch seats which was bothersome. In addition, the entertainment needs an upgrade. The streaming was slow and would crash. Seats were uncomfortable. This direct flight is great, but Air India has a lot to work on."
יתרונות: "Specious seat, enough leg room, friendly stuff, clean airplane in general. Boarding was quick and in time lending."
חסרונות: "Food was average, plug for earphones was broken."
יתרונות: "Me and my wife paid for extra legroom seats but was denied seating to our assigned seats because the staff printed the boarding pass with the wrong seat assignment in them. The head of ground crew told us that either we fly or we need to onboard the plane.."
חסרונות: "it was very cold during the flight. you have to reduce the air condition. the crew was so , so."
יתרונות: "Food and timings."
חסרונות: "entertainment system was not working"
יתרונות: "Very good service, specious legroom in economy class, tasty food and helpful staff"
חסרונות: "Nothing much"
חסרונות: "My TV in my seat was not at all working and the crew was not able to help with any thing."
חסרונות: "Took about an hour for the luggage to arrive"
יתרונות: "Flight operated well on-time Boarding, check-in and baggage collection were smooth and well organized."
חסרונות: "- Non-functional in-flight entertainment system. - Milk based dessert served in the last run of flight was stale. - Edge of seat next to foot rest was broken, and its sharp edge chipped my foot - Food tray was so loose, I had to lift it from below to keep it level while eating food. - There was litter(spoon, empty bottle, tissue paper) next to my seat. - Flight was not clean."
יתרונות: "Crew are good . Food is okay not great not bad. They can certainly improve here . I travelled other airlines food is more delicious."
חסרונות: "More recent movies , news would be better. Staff needs to step up and inform travelers to form the lines . follow same standards as US. They need to control crowd more. Start having Discipline."
חסרונות: "Crew was not helpful to keep the baggage in cabin. She said it is not my duty. The movies are all 10 years old and none of South Indian movies updated. Bathrooms smell awful."
חסרונות: "1. Entertainment box didn’t work and no response from crew. 2. No pillows and when asked for one, reply was there are no pillows. 3. No one comes with water and No water kept in the intermediate stations. 4. Overall, a horrible experience."
חסרונות: "Would be better if no breakfast provided, catering needs heavy reforms. No refreshing towels and No water provided when asked for several times. The staff /crew is very forgetful and needs to be reminded several times. They do not attend the toilets very regularly to check if they are clean. In total, the staff is very lazy and wet towels or tissue and other refreshment services are very limited. worst then some domestic flights I have traveled with."
יתרונות: "Nothing at all"
חסרונות: "Entertainment systems broken for half of passengers on board. Broken tray tables, flight attendants admitted that this is very common and passengers will have to deal with it. All they offered was logging in log book which they told no one reads. Have video and picturen proof for all of these"
חסרונות: "Entertainment system wasn't working. USB port was broken. Seat was not reclining."
יתרונות: "Boarding and baggage claim were extremely fast. The staff was very attentive, and we didn't get charged for checked bags."
חסרונות: "There were no entertainment options, but to be fair this was a short local flight and most airlines don't have entertainment options in smaller flights."
חסרונות: "our tv monitors didn't work in our both flights so we were not happy at all. food - side dishes are more than rice so food is not sufficient to even kids, forget about adults.. air hostess won't even greet to everyone. they kind of choose people"
יתרונות: "Professional and courteous staff. Lots of leg space. Food was OK not great not bad. Domestic leg of flights were on time."
חסרונות: "Seat cousion was so thin I could feel the metal underneath. One of the three media screen was not working so my daughter had no inflight entertainment system. It did not work even after resetting by the crew staff. IAD to DEL flight was delayed, missed my onward domestic flight. Support staff was indifferent and took 4 hr to sort the issue out. Horrible experience of that day at DEL with AI staff just giving run around. DEL- IAD flight was delayed departure and arrival by > hr."
חסרונות: "they didn't have kids food even though i requested, i have proof."
חסרונות: "The food is served buffet style. Obviously that does not keep it at the correct temperature for 25+ hours. I battled Food poisoning within hours from getting off the plane."
יתרונות: "Non-stop flight from JFK to New Delhi is very convenient (especially leaving from JFK not Newark). Flight was only 15 min delay."
חסרונות: "Don't expect luxury on this flight. Dirty seats, continental breakfast not offered as advertised, curt staff, broken TV remote"
חסרונות: "Old planes need maintenance"
חסרונות: "In flight entertainment was broken, food served was poorly cooked, there was a delay in arrival following which I was put up in a horrible dusty hotel overnight that was far away from the airport."
יתרונות: "Nothing as change of aircraft took two hours and no facility to passengers was provided by the management . Lot of harassment to passengers especially to seniors ."
חסרונות: "My monitor for entertainment was not working at all. The flight attendant said he will reset it but it didn't work. Even my light didn't work. I was left doing nothing in the plane, neither watch entertainment on monitor nor read a book on a very long flight. This is a very poor service, I am considering not to fly on air India anymore."
חסרונות: "The boarding was started much earlier than the boarding time stated on the boarding pass. I boarded at boarding starting time specified on the boarding pass but the flight was almost boarded and not enough space for overhead."
יתרונות: "Professional pilot, Direct flight ( less flying time)"
חסרונות: "Professionalism, crew, the airport manager Newyork, The food is no where stand in the international market. Lazy and old mentality of government based management overall from Head office to ground crew from every steps. As an Indian we want to see our Air line a five star."
חסרונות: "Air India Flights from SFO to New Delhi and New Delhi to SFO are pretty old. Almost 60 % of systems entertainment systems do not work. This is not acceptable considering such a long flight. Unfortunately passengers are left with no option apart feeling gruesome boring thru out journey. Food is also very bad. while it is understandable that it might be not par with other airlines in all ameneties , the basic needs to be met. Hope they look into this and fix it"
יתרונות: "I really like the space and comfort of the flight, as well as the selection of entertainment."
חסרונות: "A good portion of the staff were friendly yet more could be desired from their charisma and availability."
יתרונות: "Boy oh boy, the meal on this flight was delicious - I wish I could have had this earlier in life!"
חסרונות: "The flight attendants in this particular flight made it a point to act coldly towards the people in economy - I don't care too much for that - a simple smile goes a long way, but there were none. The plane was doing "final call" for boarding 50 minutes prior to the departure time so we rushed to the gate. Once on the plane, we waited uncomfortably for roughly an hour before taking off."
יתרונות: "Nothing to complain about"
חסרונות: "Entertainment sucks. Looks like display from the 90s."
חסרונות: "1. Less regional movies 2. Remote does not work. 3. System reset (never heard of) takes time 4. Crew does not show up when needed 5. Screen resolution is probably 70s style 6. Touch screen does not work 7. No hygeine - no socks or any sleeping aids like other airlines 8. With 15 hours floght, you expect at least some toileteries - tooth brush. Horrible that someone did not even think about it"
חסרונות: "Seats , crew and toilets"
חסרונות: "NEVER EVER CHOSE THIS AIRLINE. How such an airline is still the national carrier of India amuses me. My entertainment system was not working. There were no headphones and when asked they just kept ignoring me. The remote was broken in 2 pieces and when asked the attendant replied "Am i supposed to fix this?". I was forced to travel for 15 long hours from Chicago to New Delhi without any entertainment system. I barely saw any flight attendants in the economy class. Such airlines without any professionalism should be grounded ASAP. I would request Kayak also to remove Air India from their services or give a warning when any user opts for it. The Govt. of India should strip of the national carrier symbol of this huge debt ridden business. Its a shame that a route like US - India wherein the middle east airlines are reaping profits due to their brilliant services, the citizens of India have to look for other options rather than their own national carrier. SHAME ON YOU AIR INDIA."
יתרונות: "Flight crew was attentive and served well in such as short flight. Likely food service is not suggested for such short flight. Save money on food and be more creative to serve passengers. I took Air India after a long while, as I got used to Emirates and Ethiad serving my home town Ahmadabad directly from SFO. This time I opted for Air India due to electronic ban on other flights. I paid attention to service by Air India, and I liked their service; they served with grace and attentive to passenger's needs."
חסרונות: "Food can be better served with a change in caterer who takes pride not just filling order old style, salad needs be taken out if it can not be preserved. Look for a better caterer. Let's look for a better menu. Don't just serve food because you have to. More needs to be explored if this is one necessary evil we need to provide for a short flight of one hour."
יתרונות: "Flight timings"
חסרונות: "Poor in flight service quality"
חסרונות: "It would have been nice to dim the lights so people could sleep, offer water more than once during a 15 hour flight (that's right - beverage service ONE TIME in 15 hours), not take 30 min to clear out garbage after meals, and notice when you step on the passengers foot... 3 times. Also, the bathroom ran out of toilet paper twice, the personal entertainment tv shuts off randomly throughout the flight, the food was salty (further dehydrating), and plane is dirty."
יתרונות: "Only nonstop flight between Chicago and New Delhi Pajama are offered for use in Business class and was very comfortable. Loved changing into the comfy pajamas during the flight."
חסרונות: "Flew business class and was very disappointed. Crew in business class not attentive and they stay in their galley most of the time. This is very unlike other international carriers like Austrian Airlines, Lufthansa , and Swissair that fly the same route. Meager snacks and drinks. Seats much inferior to Lufthansa, Swissair business class.Only two bathrooms in Business class and one was declared unusable almost at the beginning of the fifteen hour flight. Bathrooms are not kept clean by staff."
חסרונות: "This was a 16 hour flight with no in-flight entertainment! The least you all could have done is provide passengers with a wifi password. Extremely disappointed."
יתרונות: "Non stop"
חסרונות: "Broken seats Stinking bathrooms Spotty carpets Dirty upholstery on the seats Very rude service Dishonest management"
יתרונות: "Turbulence, higher than usual, lasting for an hour at a stretch. Plane dipped in altitude suddenly more than a handful of times. Plane was about to land at SFO, pilot suddenly decided not to, with sudden and accelerated plane movements. A kid next to me was thrown half a foot from the seat. Following this when the plane landed it was continuously 'wobbling'. This kind of piloting is not expected of a long distance passenger aircraft. Lost my trust in Air India as a safe flight. Will highly not recommend Air India to family and friends."