The on ground check in staff could have been more efficient.
יתרונות: "Crew we're friendly and helpful. Seats were good."
חסרונות: "Old plane so in-flight entertainment systems didn't work properly in 3 of the 4 seats we occupied."
יתרונות: "Food and services"
חסרונות: "Seating leg space"
יתרונות: "Food and entertainment"
חסרונות: "Baggage damaged"
חסרונות: "Entertainment had very poor choices. Food was not good, even the crew didn’t have enough food for all passengers. Seat was uncomfortable. Would like to avoid this airline in future."
יתרונות: "Entertainment and the seats (leg room)"
חסרונות: "Food is horrible. The option you want usually runs out and then you are at the mercy of the service crew to find one"
יתרונות: "so much service, I turned down breakfast."
יתרונות: "Great flight crew!"
יתרונות: "The crew helped me with a duct tape but it wasn't staying"
יתרונות: "Almost everything !"
חסרונות: "Had to go and find a steward at one point to find out where my coffee had gone to."
יתרונות: "Clarified baggage guidelines should be provided on the eticket. Due to lack of communication and clear documentation, i have paid approx $200 in excess baggage at the time of checkin"
חסרונות: "Baggage policy cimmunication"
חסרונות: "The seats in business are flat but at an angle; this actuallty makes quite a difference for comfort."
יתרונות: "For emergency cace I cancel my trip can u return my mony Pack please"
יתרונות: "I didn't like disemabarking and being walked to a bus and then being transported to the actual airport"
יתרונות: "Overall experiance."
חסרונות: "Nothing specially."
יתרונות: "Very nice staff. The journey was very smooth"
יתרונות: "Everything except landing"
חסרונות: "Rough landing"
יתרונות: "Emirates service is what set them apart. The crew is always smiling and helpful. Makes for a great flight experience."
חסרונות: "Service was not as good."
יתרונות: "Good food and entertainment"
חסרונות: "Boarding of gate A20 location in Dubai"
חסרונות: "Crew woke us up to ask us if we wanted food. I've only ever been woken up before for safety reasons (seat belts, etc) We were not impressed with the arrival in Dubai. We came in a large plane and had to deplane very far from the terminal onto buses, down a long set of stairs. They did not send enough buses so we waited on the hot outside stairs for about 15 minutes. It took us a full 45+ minutes from landing to get to the actual terminal. We were grateful we had a long layover or we would not have made our connecting flight!"
יתרונות: "Boarding logistics and flight timing were good. Being on time was a big plus. Personnel demeanour/service was good."
חסרונות: "Food (lunch/dinner) served was stale. I, as a vegetarian, had hoped that at least the fruit served would be good, but to the contrary. The touch-screen (Entertainment) didn't work well."
יתרונות: "Excellent customer care and attention"
חסרונות: "got non-vegetarian food in spite of choosing veg. they said they didn't get the request. Unacceptable."
יתרונות: "The new plane is nice, reasonably comfortable in economy with clean bathrooms."
חסרונות: "Frankly can't remember much about this leg of the trip because the next 14 hour leg was so overwhelmingly bad thanks to the highly disruptive fellow passengers and the lack of control from the flight crew."
יתרונות: "Flight was comfortable, plenty of legroom, good entertainment options and food was okay"
חסרונות: "All flights were consistently delayed"
יתרונות: "Emirates offers good food, decent flight entertainment options and a friendly staff to cater to passenger needs."
חסרונות: "The timing of the flight could be changed to a little later, I had to leave home at midnight to make it to this flight."
יתרונות: "I flew Emirates for the first time. You guys rock. The stewardesses very quick to help with their smiley faces. The Asian vegetarian meal was okay."
חסרונות: "Why did I not fly with you guys before???"
חסרונות: "Vegetarian meal was bad in terms of quality and quantity."
יתרונות: "The entertainment system was okay. The cabin crew did the best they could, but did run out of the [honestly very mediocre] food."
חסרונות: "Emirates' economy cabin is extremely crowded. The food is mediocre even for airplane food."
יתרונות: "Everything...food and staffs were great"
חסרונות: "I had a terrible experience on my flight from BLR to LAX on 12/30/2016. My flight from BLR was delayed for 3 hours because of fog. I had a connection flight from Dubai at 3:15 pm the same day and I was going to miss it. I had a flight from LAX to SFO(I had booked this separately via a domestic airlines) on the 31st at 10 am. The ground staff at BLR told me that they would put me on the 8:30 am flight to LAX on 31st. That would mean more than a 12 hour wait at Dubai airport and they informed me that accommodation would be provided. Based on this I rebooked my LAX to SFO(I paid extra for this) for the next day. On reaching Dubai I was told that I will be put on the 3:30 pm flight on 31st instead of the 8:30 am flight. That would mean a 20 hour wait at the airport. I was also given a SINGLE food voucher and told that no hotel accommodation would be provided. I was also going to miss the LAX to SFO flight which I had rebooked. I requested the ground staff to try and put me on a direct flight to SFO instead. After begging them for a while they put me on a stand by status on the 7:30 am flight the next day. I spent 12 hours in the airport. That flight was further delayed by 3 hours. When my husband contacted the customer service on 31st morning, they told him that accommodation would be provided and sent me an email confirming that. This was in the morning after I had spent 12 hours in the airport. If accommodation was available why was I told by the ground staff that all rooms were full? I also saw them hand out hotel vouchers to other passengers with shorter wait times than mine. Was it based on their nationality(I sincerely hope not but the reviews I am reading of Emirates online suggest otherwise). Fog and other weather conditions are completely understandable but the discriminatory behaviour of the ground staff in Dubai was really disappointing. This new year weekend was my honeymoon and it was completely ruined because of this trip."
יתרונות: "-Airbus A380 from dubai to SFO and backforth was very pleasant and almost zero noise in cabin. However flight design is little awkward that it squeezed me, wife and our baby in bassinet seat. - We had opted for Asian veg food and was very tasty and was served hot all the time. - Many restrooms - Travel accessories - Great entertainment options."
חסרונות: "- Cabin crew were bit rude and didn't care much even though we had baby when flying from SFO to Dubai. - Restrooms are oddly placed inside flight. - Can improve on food menu and varieties and also wish there were more snacks to munch. - Boarding process need to much more organized."
יתרונות: "Spacious, great service, amazing entertainment selection. Food on the return leg from Dubai to Seattle was bland and not tasty. Uninspired. But the leg to Dubai from Seattle is great food. Very tasty"
חסרונות: "Medicore service tryed almost all major airlines,"
יתרונות: "The seat was comfortable."
חסרונות: "Food was really bad. I have travelled in Qatar Airways B class and there I was impressed by the food quality. Here it was really pathetic. Crew was helpful but were not willing to go an extra step. Like , offering a cup of coffee after someone wakes up."
יתרונות: "On time on each leg of the journey. Excellent food, excellent service. In flight Internet available for just US $2 for duration of the journey. Thoughtful meal selections and gifts"
חסרונות: "Seat selection is very constrained 48 hours before journey, even for passengers booked together on same ticket. Would strongly recommend that automatic default seating selection for passengers booked on the same ticket should be for all of them to be seated together, right from the time the ticket is paid for rather than having to individually select where each passenger sits."
יתרונות: "Space and cleanness"
יתרונות: "The flight itself was fantastic. Perfection as usual. Emirates is surely neck to neck with Singapore Airlines for the number one spot of the best airline in the world."
חסרונות: "1. I joined at Bangalore. The staff worked strictly according to the rules. While this is good it lends itself to passenger discomfort at times. Example: I had only 1 suitcase of 45 pounds, and I had a hand baggage of 13.7 kgs, because I was carrying all my precious crystalware back to Houston. The attendant kept insisting I lighten the hand baggage to les than 7 kgs. Finally he even suggested I send the hand baggage as checked luggage. He must be insane! I had a few thousand dollars worth of crystal in that hand bag and there was no way I'd send as checked luggage. Finally, I lightened the load to 10 kgs and called his manager and I was allowed to carry the hand luggage. 2. On landing at Dubai, everything unraveled. The airport was full of thousands of stranded passengers because 18 hours ago a plane had crash-landed at the tarmac causing flight cancellations. Obviously Emirates was poorly prepared for handling this this emergency. Many of the passengers, including myself, ended up standing at the customer service counters (there were about 10 customer service stations all over the airport), and every customer station had about 500 irate passengers and 3 or 4 agents handling them. Not only that, the customers were standing in stuffy atmosphere, no fod no water for hours, many mothers were desperate with children. Emirates had no idea how to handle this situation. I caught hold of a senior police official and told him that the least he could do was to give the customers some bottled water to keep them hydrated. Within minutes, in typical Arab hospitality - many cases of bottled water showed up, followed by cupcakes and then Mango Frootis. This helped to calm the passengers down. Then there was the chaos of everyone crowding the service desk. No lines, no semblance of order. After discussion with the policeman, we installed barriers for that passengers would stand single file. One thing that was very wrong and out of our control was there were only 3, sometimes 4, persons behind the desk, attending to more than 500 stranded passengers at each station. I reckon we would need at least 20 or 30 staff at each station. I noted that at each customer depot there were at least 10 computer stations at our service station, but only 3 were manned. Also, there was no one to advise the passengers on their status, what arrangements were being made, what the status update of the situation was...... nothing. We just stood in a bunch at the customer service desk and hoped for some attention. Appalling. Emirates needs to beef up their crisis management strategies. As a Crisis Manager myself, I was appalled to see how poor their capability to respond to a crisis situation was. I have many ideas based on my experience in crisis management. If you want suggestions call me. Besides this crisis, Emirates has always been a very good airline to me. Their everyday service is impeccable and a treat to experience. Captain Joseph Lobo+ +1-713-689-8817"
יתרונות: "Very friendly Crew Good Food Fantastic entertainment options"
חסרונות: "(a) Trying to mislead and make me check in my carry-on by saying my laptop bag and check-in bag were not allowed. I had to stand my ground."
יתרונות: "Standard emirates flight..."
חסרונות: "Old equipment b777-300er. Not a380. The entertainment unit was literally broken.. video would not work properly... horrible seats compared to a380s"
יתרונות: "I loved the food."
יתרונות: "Flight departure not on time. Hence trouble for connection flights.V were delayed by 14 hours reaching our destination.Emirates desk have not provided for accommodation to stay at JFK airport for more 12 hrs at Night from 11pm to 8 am. V were stranded at airport without sleep.V r planning to claim compensation for this horrible situation because of Emirates"
חסרונות: "You need to do a better job of placing families together. I moved from my seat twice in this first flight because of poor seating choices you provided for families and young women. The first move was because a father wanted to sit next to his young son. The second was because a young women was uncomfortable sitting in a row of men. I started with an aisle seat but had to move to a middle seat through all of this. I gave up my comfort to ensure that other passengers were properly taken care of. You should only hope that others will be willing to do the same."
Terrible service and plane Just 3 toilets for over 150 passengers No screen A flights of nearly 8 hours. A disgrace
It was friendly and I enjoyed the flight very much.
WiFi in the airport!!!!!!!
WiFi in the airport!!!!!!!!!!!
We booked business and they offered nothing during the 1 hour flight
חסרונות: "Sick (flue/high temperature) person was allowed to board the plane. Don't allow sick people on a plane during coronavirus epidemic."
יתרונות: "Boarding seemed like a long time"
יתרונות: "Super nice"
חסרונות: "To give tooth brush and tooth paste for long flight."
יתרונות: "Yes they was super nice."
חסרונות: "To give tooth brush and tooth paste for the long flight."
יתרונות: "Ok flight, but not happy how customers are being treated in flight."
חסרונות: "No online check in facility via app or web Boarding passes for connecting flight weren't provided at origin. BOM-TAS Nobody attends to the host/ess call button, had to go and get water twice for my coughing wife. TAS-LHR Impolite ground crew in Tashkent. We were provided different seats in different locations for a family of 3 members. Ground crew does don't care attitude."
יתרונות: "I must have chosen business class ($43?) and it was very comfortable. Very short flight but still served a snack."
חסרונות: "Left about an hour late and took a VERY long time to get luggage after arrival."
יתרונות: "Food was good"
חסרונות: "Very hot."
יתרונות: "Safe flight clean airplane"
חסרונות: "Intertaimnet none of the tv in my row was working:-( no movie game or music for 12 hours of flight"
יתרונות: "Friendly crew."
חסרונות: "Planes old, and even business class seats are not very comfortable."
יתרונות: "Had a very comfortable flight - an overall pleasant experience! However, the food made me bloated :("
חסרונות: "Flight was shaky. Did not feel safe."
יתרונות: "The crew was amazing and super polite!!!"
חסרונות: "The smell on the plane from some passengers ..."
יתרונות: "I am satisfied with my flight to Riga, especially with reservation and booking and smooth flight."
חסרונות: "Lots of noise at the plane."
יתרונות: "Caring about passengers"
יתרונות: "Non-stop flight, new plane, on time, free checked bag (50 lbs), very thorough security, inexpensive. Lots of legroom and seats recline farther than most coach seats."
חסרונות: "It's kind of like flying the subway. No shades on the windows, very little if any A/C (people were fanning themselves over the Atlantic), lights stayed on for the entire flight, comically surly flight attendants (I gave my water to an old lady bc they wouldn't help her). Took an hour to board bc of security. Didn't recognize a single film, 4 music stations. Cheap and efficient, though."
יתרונות: "Food Service Flight in general"
חסרונות: "Huge and slow boarding line"
יתרונות: "Find the best prices on Tashkent flights."
יתרונות: "They finally have 767 with at seat screens - Riga to JFK - but most movies Russian or Uzbek with extremely poor "English" spoken oven the dialog, not subtitles which would be more enjoyable. Would also be nice to have beer for purchase."
יתרונות: "It was quite pleasant to fly with HY to Bangkok. The service was excellent."
חסרונות: "Due to extra security it took longer to get into boarding area."
יתרונות: "Easy flight on time, overall professional team"
חסרונות: "No good Entertainment and crew doesn't speak good English."
יתרונות: "Easy flight on time, overall professional team"
חסרונות: "No good Entertainment and crew doesn't speak good English."
יתרונות: "Pleasant non-stop JFK to Riga. Only complaint is no "at seat" screens."
על אף שהגעתי בזמן לא העלו אותי על הטיסה
הבידוק בעליה למטוס מסורבל.עומדים הרבה זמן בתור אחד על השני. יש מלא מקום בשדה למה לא לעשות את זה בשטח רחב יותר, מסודר יותר ושיהיה נח לאנשים. הצוות לא מקפיד להגיד לאנשים לשים מסיכות.
חסרונות: "The TV wasn't working and the crew I asked for help didn't do anything about it"
חסרונות: "Flight attendants have limited English fluency."
חסרונות: "No Free WiFi in the airport, and the salad on the plane was taste-less. There was not entertainment device on the plane."
יתרונות: "The food was good. The staff very friendly."
חסרונות: "Leg room Food choices"
יתרונות: "Food and drinks"
חסרונות: "Business class seats can be a bit wider"
יתרונות: "Service great."
חסרונות: "Seats were three across very cramped and uncomfortable."
יתרונות: "Never fly again"
יתרונות: "Food was good. Flight was good. Crew during the flight was good"
חסרונות: "Service provided during the transfer at Istanbul was not good. Wheelchair assistance was not provided. Staff at Istanbul was not helpful. Directions were not clea.flight"
חסרונות: "Movies didn't work well"
חסרונות: "seats were definitely narrow"
חסרונות: "Leg space on this flight was less compared to other flights I had with TK."
יתרונות: "great vegetarian food"
חסרונות: "very short time layover between arrival and departure in istanbul by time we departed the plane which landed on time at 12.30 we got on bus that got top terminal at 12.45 and ran crazy fast to get to boarding for flight leaving 13.25. flight that close together are very stressful and unreliable"
יתרונות: "Food good movie selections and Nice staff"
חסרונות: "Seats too close"
יתרונות: "The quality of their team"
חסרונות: "Crew was ok"
חסרונות: "There was no personal monitor to watch movies during the flight"
יתרונות: "good entertainment system good legroom new airplane"
חסרונות: "lowered the food standards compared to previous flights flight was late"
חסרונות: "Again the take off was late in 45 min. Leg room could be better. Was very tight for my hight, 185 cm."
יתרונות: "On time."
חסרונות: "Seats are a bit old."
חסרונות: "Cleanliness of the aircraft, service of the crew members"
חסרונות: "Gate change not announced and when we asked at the desk, we were told "we are not the information booth!" Then it was a 90 minute wait to get through security."
חסרונות: "seats in economy far too close together ... nose to back of seat in front of me about 9 inches. when seat back was back."
חסרונות: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
יתרונות: "Overall it was a smooth flight except for few minor issues."
חסרונות: "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."
יתרונות: "That the plane didn't crash."
חסרונות: "The seats were dirty and there was no entertainment system. In 2017 this is unacceptable."
יתרונות: "Good filling i"
יתרונות: "Courteous service, good food and fine entertainment options."
חסרונות: "The USB charging port wasn't working."
חסרונות: "Employees didnt look or act very welcoming. Very little food."
חסרונות: "to hot, very hot!!!"
חסרונות: "The company lost my baggage"
יתרונות: "Comfortable seat, quick boarding and deplaning"
חסרונות: "No in seat entertainment, bad food"
יתרונות: "Overall journey was ok"
חסרונות: "I am vegeterian. Food was horrible :("
יתרונות: "Good food. Wide choice of beverages. Entertainment. Flight is only 1h 45min Departure on time."
יתרונות: "the food is great, very good multimedia system"
יתרונות: "Crew were very nice and professional."
חסרונות: "The flight from Istanbul to TLV was scary. The Pilot hit the brakes half in the middle of the take off due to a "technical error". It was very scary, even the flight attendant was in panic. Plus, the food was uneatable. Hope to never fly with Turkish Air again."
יתרונות: "Aside from the crew and their patience, nothing"
חסרונות: "Everything aside from the crew"
יתרונות: "the crew was nice"
חסרונות: "the entertaiment was very poor..there wasn't at all audio - music or whatever the landing was harsh the boarding was late"
חסרונות: "My Luggage did not make it, I don't have any information about it :) Lot of people did not get their Luggage"
חסרונות: "everytime the food from India to Istanbul is not very good, on all other flights like Miami to IST or IST to Zurich the food is excellent We flew Turkish already some time ago, also to India and we made the same experience."
Virgin Wi-Fi price is price gauging
Taxi, and Baggage took way too long
We departed dead on time. The food was quite poor
Male crew members were a bit rude and testy and could work on their manners a bit. The woman checking us in was abrupt also....seemed like there was a lot of negative energy on this flight and the entertainment system did not work.
All went well but puzzled as to why our booked and paid for trip cost us 600 pounds more due to a change of planes by Virgin Atlantic which was done at last minute.
We had a 6.10hrs delay in New York and for people like us who started this journey from London before 8am GMT travelling it children it was not the best. However, the airline provided meal, hotel and transportation vouchers for people who could not wait.
Very friendly cabin staff.
Excellent aircraft quality and flight attendants were great. An interesting selection of in flight movies. The food and drink service was ok
It was all good as usual .Virgin and Delta work really good together so keep it up and I will be back in December😜👍john harrington
BOM-LHR premium economy - fab service/product. Worth the extra posh pounds!
Amazing seat was assigned to me, great food, attention and entertainment Nice airplane!
יתרונות: "Comfortable seating, pleasant food and entertainment."
חסרונות: "Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation."
יתרונות: "I travelled on economy delight, flight was fully packed, yet it felt spacious and comfortable. Lightning was great. Food was yummy! And pilots gave us updates on air travel, and if there were any delays etc."
חסרונות: "Nothing. Had a great trip!"
חסרונות: "Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks"
יתרונות: "Speedy boarding and good locker space"
חסרונות: "Lack of room in seat especially with seat in front reclined."
יתרונות: "Crew was nice"
חסרונות: "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"
חסרונות: "Seats were really old and outdated"
יתרונות: "Crew was attentive."
חסרונות: "Tiny, uncomfortable seats with warn cushions."
יתרונות: "The crew where awesome and catered to every need and requirement."
חסרונות: "need to have a slightly deeper seat pitch in premium economy to allow people out without having to wake each other up. Especially on night flights."
יתרונות: "It was empty so we were told we could move around in the empty seats"
חסרונות: "Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin)."
חסרונות: "Bad entertainment system"
יתרונות: "Fabulous flight, light on passengers, so excellent service given by the crew. Virgin goes the extra mile on service and little perks. 747-400 planes also very comfortable, compared to the Airbus 320,"
חסרונות: "Nothing. Trip both ways were outstanding."
יתרונות: "Movies. Meals. Wine. Freq"
יתרונות: "Although we were badly delayed the cabin service was excellent in every way. Good meal , cheerful staff and well turned out."
חסרונות: "I did not like the fact that my seat was between 2 small children that belonged to a family sitting behind me .It was ridiculous to put a stranger on a 10 hour flight with a 3yrar old on one side and a 5 year old on the other"
יתרונות: "Great, friendly, professional crew, clean comfortable plane. Loved that full dinner and baggage and wine was included in an economy class overnight from DC to London as well as breakfast. Best flight in a long time, will definitely fly again."
חסרונות: "the tv screen's touch screen capabilities could use an upgrade, it was a hassle to navigate, not very sensitive to touch."
יתרונות: "Our ticket was canceled apparently due to an error by the airline. Very unhappy about that. The airline couldn't care less."
יתרונות: "Plane was about 30% full so plenty of room to stretch out. Friendly crew."
חסרונות: "Flight left 50 minutes late because they'd lost the paperwork and had to get new copies.... not very professional! I can understand a delay due to weather or technical issues but losing paperwork shouldn't happen. The food portion was very small for an international flight."
יתרונות: "Safety. Service."
חסרונות: "Lavatory was icky and other passengers messy."
יתרונות: "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
חסרונות: "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."
יתרונות: "The crew was the best part of my experience, super nice and accomodating"
חסרונות: "the wifi had subpar performance"
יתרונות: "Boarding, flight and crew all great. Having the connecting security pass in the airport which is a lot less busy than the main area. Good info given for connection."
חסרונות: "Food (main meal) wasnt the best but great snacks and drinks. Having to check in again in gatwick even though jad boarding passes."
יתרונות: "No one would update that the flight was delayed. They would not even communicate as to why delayed and would not put us in a different flight. Absolutely no customer service. Disappointed and would not fly jet airways again . I missed my conference lecture today as I was late."
חסרונות: "No communication, nor will they tell you why it's late . Nor will they move you to another flight even wen requested"
יתרונות: "The crew were very friendly, and helpful. I also liked that the exit row that I was given had more than enough leg room, the dinner was really good for airplane food and snacks were great also. The attendant that I had for my section also told me that all food and drinks were free so they gave me a few extra adult drinks here and there which is a plus for how long the flight was going to be. The movie selection is great also having some on there that are still in theaters is a huge plus."
חסרונות: "The boarding process seemed way out of order, they made so many mistakes and nobody knew what to do, then you have the pushy passengers that are sitting coach getting mad that you're boarding before them. Breakfast left me wanting something else, lets just say this if you are given the choice of something vs french toast, take the something."
חסרונות: "Food was awful. Sorry. Breakfast was unrecognizable. Landed hungry."
יתרונות: "Good notification re a 30 Minute delay. Obtaining board passes was a breeze and love where I can save the passes to my wallet on my mobile device. Flight crews were helpful, cheerful and professional."
חסרונות: "With seats being so tight causing an issue when getting in and out of seats."
יתרונות: "Aisle/window seating!"
חסרונות: "My entertainment unit did not work. I was graciously offered an iPad, but declined, however, the picture quality at my son's seat was also iffy. Both my long-haul flights had poor signage for toilets."
יתרונות: "Plenty of snacks and great service, with comfy seats"
חסרונות: "My luggage did not make it to destination :("
יתרונות: "nice new seats"
חסרונות: "The entre food top was torn, apparently opened before I got it, also there was no salad dressing. ATTN RICHARD BRANSON: Are you concerned for our environment? The head stewardess would not refill my sports water bottle after I asked her nicely, instead she poured water into a cup which she threw away, wasting plastic unnecessarily. I told her I did not like wasting plastic and she appeared to not enjoy what I had to say. This was the same lady who handed me my dinner. Rest of crew was great."
חסרונות: "Entertainment system was good, and I felt that you appeared to have more leg room in economy than other airlines."
יתרונות: "I liked the food and refreshments and the on flight entertainment was good.."
חסרונות: "I didn't like the boarding process.every other flight I've been on they board plane by rows.on this flight everyone was boarding at same time which was annoying and held up the boarding process.."
יתרונות: "Crew was awesome and their service was great. I liked that they put snacks like fruit out to eat during the flight."
חסרונות: "The meals were terrible. I flew on VA a couple of years ago and the food was very good but it has really gone down since then."
חסרונות: "For an international flight, the plane was too small, cramped and uncomfortable. Food had to be purchased. No entertainment what so ever. Previous I took a VA flight to Perth from Melbourne. Same distance, bigger plane, entertainment on seat backs and a meal. This flight soured me."
יתרונות: "The staff, the food , everything was good. We were in premium economy and were impressed ."
חסרונות: "I have trouble walking and the golf buggy never arrived to take me and another lady to the airoplane so we had to walk."
יתרונות: "Smiling and helpful staff Great FREE food and drinks good movies Free goodie bag of travel goods, blanket, pillow etc Free candy for landing descent"
חסרונות: "Leg room is a little tight"
יתרונות: "crew attentive the plane is very clean"
יתרונות: "The food was very good and the crew were great."
חסרונות: "Due to security concerns and having to go through security again, the flight was delayed."
יתרונות: "The flight was on time"
חסרונות: "Seats, entertainment, crew attitude"
יתרונות: "Seat was OK"
יתרונות: "Great staff and food"
חסרונות: "Comfort was not great and no entertainment options whatsoever"
יתרונות: "Crew did their best to make us happy."
חסרונות: "I felt duped by Lufthansa by the so called business class, where my legs barely fit, there was no entertainment, and there was no real difference at all from economy except for not having a person in the middle seat. It was equivalent to economy plus at best, but charged at business rate."
יתרונות: "The crew was intuitive and caring. Very nice and polite"
חסרונות: "The is no good reason why we had to wait 1 hour in line for security as only two Security booth are active. I believe there is a room to increase the number of security mabhines and personal in that specific gate"
חסרונות: "Flight got cancelled."
יתרונות: "Crew was ok. Had to manage difficult passengers."
חסרונות: "No entertainment. Average food. Little space for legs."
חסרונות: "Boarding from terminal f sucks"
חסרונות: "I never made it. See reasons above. feel free to check into the letter I wrote your customer service. Terrible"
חסרונות: "For people who are going frequently to the US because of the small airplane from FRA_TLV A321 It is not worth for me buying Primer Economy since it is mixed and in British it is all the wayTLV-PHL 2 airplanes with primer economy"
חסרונות: "There was no food included, although the flight wasn't low cost, we didn't even get drinks, not even water. We asked for a glass of water from the crew, but they were busy selling the food and forgot about us."
חסרונות: "LH flight from Seattle was late, and I barely made it to the LH connecting flight to TA. Landed in Tel Aviv, but my one bag didn't arrive with me. Looked for the Lufthansa desk, but there is no such thing. They have farmed out the task of dealing with lost luggage and masses of confused to irate people to another firm. There were approx 40 people trying to get some information from 4 ladies, one of whom was new. They were unable to deal with many reports at a time. How about take a number and we'll call you up in turn? Instead it was like a push and shove pressure cooker just to find out the status of said missing bag and make a report. I was dealt with last. At this time, I was exhausted and angry. The ladies were very good and very kind. They informed my ride of the delay, and told me that the lost bag would come on the next flight. They took me out of the area to get a drink and a bite to eat. We waited. It came. We drove to my destination a few hours away. Never have I had to deal with such a time consuming shambles to find out the bare minimum of information. I finished the trip and will never fly with Lufthansa again."
חסרונות: "No Entertainnment , no space , very small airplan"
חסרונות: "Took a few time to ask for my kosher food. Crew couldn't locate me on the list, than the were out of kosher food, gave me regular breakfast, which I couldn't eat more than granola. It was pre-ordered, and I called to confirm a week ahead."
יתרונות: "Please continue to use newer, updated places."
יתרונות: "The flight was punctual and smooth, maun concern!"
חסרונות: "no tv, no papers, food soso"
יתרונות: "The crew were very helpful and polite. The seats had plenty legroom. The food was excellent."
חסרונות: "We started boarding much later than originally announced. We may have arrived with little delay, however. No entertainment was available, which is not that great considering that it is a three and a half hours flight."
חסרונות: "Being put in a distanced place for boarding"
חסרונות: "the crew was horrible and rude"
חסרונות: "the food was not kosher chicken with milk at the first flight the past was owerfull"
יתרונות: "the crew kept their smile most of the time."
חסרונות: "bad weather caused problematic flight to the passangers and the crew."
חסרונות: "The flight didn't have any screen and The kids got bored. And made noise at the plain"
יתרונות: "all the flights were on time, the service was wonderfull"
יתרונות: "Stressed out crew. No pillows."
חסרונות: "The business class seats is exactly like the economy seats"
חסרונות: "No entertainment system at all - no movies, no music and no WIFI"
חסרונות: "An hour late"
חסרונות: "Needed entertainment"
יתרונות: "I felt they did everything to leave on time. Flight was smooth and felt safe. Crew was nice. Overall good experience."
חסרונות: "The one annoying thing was my laugage. It took 3 days to arrive."
יתרונות: "Great planes."
חסרונות: "Flight attendants didn't want to help me find space for my bag. There were many small pockets so I asked them to help arrange so we could fit my bags. Without even looking they said there's no room. 'I can't do that' is what I was told. So who can?? (Maybe she was a transfer from united)"
יתרונות: "I like the service and food. 45"
חסרונות: "I like food and service and they had things that make it different. 48.."
יתרונות: "all was perfect and helping"
חסרונות: "nothing all are fantastic"
חסרונות: "Overall experience - will not recommend this company and will suggest another company"
יתרונות: "We often fly on Lufthansa and highly recommend it!"
חסרונות: "There was no movie..."
חסרונות: "The same as above"
חסרונות: "its was very very bad bad bad bad its a shame for them very not good bed bed"
יתרונות: "Very nice crew"
חסרונות: "Boarding was a mess. No groups. Entertainment - app doesn't work on PC. Had to watch movie on cellular Passengers. - noisy eithout crew interference & sitting on wrong seats without any interference"
חסרונות: "No entertainment Slow boarding"
חסרונות: "the seat. not suitable for a business category"
יתרונות: "the food was good,the crew was effective"
חסרונות: "the sits can be more comfortable"
חסרונות: "The plane was extremely small and uncomfortable. There were only two lavoratories for 60+ people, the other two being reserved only for the 10+ people in first class. As a result, throughout the whole flight there was a long waiting line in the plane's aisle, causing the crew to complain angrily in German, thinking we wouldn't understand what they're saying, because they couldn't go through easily."
יתרונות: "Very nice crew"
חסרונות: "Boarding and take off was late, probably the fault of destination airport"
חסרונות: "The meal was served rather slowly. I think there ius a place for improvement there."
חסרונות: "we were with 2 kids (1 Child and 1 baby). They ground crew did not allow us to board first (like usually). We had to wait until the economy boarding, it became too crowded and was hard to reach the airplane with the kids. regards"
חסרונות: "the waiting before the boarding, the Frankfurt airport gate for telaviv is different from the other gates, no store, no drinking water except one small counter that sell water and other food in very high prices, I except to have at least free water in the gate, excepsialy when we wait their more than hour an half"
יתרונות: "Got the seat that I paid extra for ,,,"
יתרונות: "Everything was OK"