Very Spacious flight you can ask to move where someone is not seated. inflight entertainment was great, and great food! Bathrooms were clean. Service was lovely with members going round taking polaroid photos for memories of a journey. This was my first long haul flight and it went so smoothly thanks to the emirates team.
חסרונות: "Very less leg room"
חסרונות: "Just because I have bought my ticket on points I was not given a chauffeur driver."
יתרונות: "Good meals, comfortable seat with fantastic entertainment options."
יתרונות: "comfortable seating..."
חסרונות: "Nice experience ..."
חסרונות: "Not to delay the flight for 2 hours !"
יתרונות: "Good like always"
חסרונות: "All perfect"
יתרונות: "Great and helpful see ice. Food is good as well. One of the few airlines where flying 24 hours (over 2 legs) is bearable."
חסרונות: "Takes a long time to board and de board the plane, which almost made me miss my connection at Dubai."
יתרונות: "I like the dealing of staff members"
חסרונות: "Didn’t like behavior of Dubai airport’s staff. They were too rude and Newark wheelchairs helper were asking for too much tips. Are they allowed to ask for tips and speak rudely with senior citizens. Please give attention towards these problems"
חסרונות: "Main problems at Dubai airport. Employee at the airport charged me money for the same luggage that Newark employees said it is according to air line rules. That shocked me. I didn’t buy anything from Dubai. I think it’s not right."
יתרונות: "I had really high expectations for this trip but they were unmet. The service was indifferent. The chair wasnuncomfortable. The aisle was super narrow. I was bumped the entire flight. I didn’t like the food. And it was obvious by the end of the trip the staff was just done. Leaving the plane I passed several attendants and they did not say anything. They didn’t thank me for my business. They did t say goodbye or encourage me to come again — they were oblivious and no caring."
חסרונות: "I cant cause im still at quantos waiting for them to find my god damn bags!"
יתרונות: "Flight timing"
חסרונות: "Airplane to late"
חסרונות: "I don't need to be forced to look at advertisement of Dubai airport and then Dubai itself right before landing, when I have 10 minutes of movie left"
יתרונות: "The boarding and immigration process was smooth and trouble free"
חסרונות: "Leg space was inadequate for an international flight."
יתרונות: "Food as requested: Great Entertainment:great Crew: Nice 16 hrs flight didn’t seem boring at all"
יתרונות: "Leg room is always great!! Also the staff a brilliant!!"
יתרונות: "Good serevice"
חסרונות: "Chettinad fish curry is good"
יתרונות: "The staff is always exceptional. Providing service for my every need."
חסרונות: "I haven't got onto the flight you stupid twerps."
יתרונות: "Emirates flight was fine. Problem was booking a South African Airways codebase flight on Kayak. Neither SAA or Emerates were able to look up our booking reference and so we did not get seat assignments until the airport."
חסרונות: "Codebase flights and no one looking as us as customers."
יתרונות: "The flight from Johannesburg to Dubai on an Airbus A380 was the best , the return was on the 777ER it's a bit older avoid it if you can, I prefer the a380 it's roomy, more comfortable and modern, the food was good, the cabin crew very helpful and friendly and both flights were on time. I'll be flying only Emirates from now on"
חסרונות: "Just the coffee was terrible lol,"
יתרונות: "Crew is always helpful and friendly. Riding in economy is never very comfortable. Love the little chocolates handed out toward end of flight."
חסרונות: "Food is boring and repetitive. Current movie selections and TV shows were mostly uninteresting."
יתרונות: "Service on time nice attendants clean plane modern"
יתרונות: "service , crew , food entertainmentminimal"
חסרונות: "not much"
יתרונות: "Very Kind"
חסרונות: "My seat assignment"
יתרונות: "Very helpful, attentive staff who made the flight as pleasurable as possible for us. One of the staff helped me switch from the full row I was in to an empty row which made the long flight so much more comfortable."
יתרונות: "Layout of plane is very convenient , bathroom acessable, no crowding in isles. Love the dining cards & choice of meals, and the comfort features ( blankets , pillows , toiletry bag) The entertainment center is also amazing! Perfect for long flights. So many choices & also power usage also great for the passengers on long flights. Also, normally I try not to use the lavatory, they are usually awful, but these make the most of their space, warm water, nice soap,colognes,seat liners."
חסרונות: "Apparently, operational issues in Athens, no information of why we had to go to an additional security at the gate, including a litmus test, go through our bags again & a light pat down! They also wanted us to board separately, which made my travel partner even more anxious than she already was!"
חסרונות: "Airport staff were not very descriptive or helpful with directions. Talked to me like I was dumb...."
יתרונות: "We got upgraded which was a lovely surprise!"
חסרונות: "Nothing with the actual flight."
יתרונות: "The food, the crew, the attention to detail."
חסרונות: "The entertainment interface was average, I've seen better."
יתרונות: "Great airplanes. Crew is is helpful and kind."
יתרונות: "The crew and flights were very good,I could not find any fault with them."
חסרונות: "I require assistance due to a spinal injury which makes walking and standing difficult but not impossible. When we arrived at Dubai I was told my name was not on the list for assistance even though I had been taken to the flight in a wheelchair and informed check-in and flight crew. The Emerates assistance people made it seem as if they were doing us a favour by assisting us,made us stand around waiting for a buggy then for the train at no time did they show any respect or compassion for the people they were supposed to be assisting."
יתרונות: "Loved the in-flight entertainment options. The food was excellent. They managed my gluten free options with ease and everything was delicious. The attendants were extremely pleasant and helpful."
חסרונות: "I paid for the higher wifi bandwidth, but the service was spotty and some websites/social media wouldn't load. Even some texts wouldn't send. I wish there was more legroom between the seats for such a long flight. But the value for the overseas flight was still quite good."
יתרונות: "The service was excellent good legroom for flying economy."
יתרונות: "A380 was superb. Really enjoyed being on-board of that aircraft"
חסרונות: "Dubai - Cebu leg. They managed to lose my suitcase and my understanding is that was done since the flight was full. I would appreciate if they didn't leave my suitcase in Dubai."
חסרונות: "I had given on line preference for Asian vegetarian food but was not served collection of booked luggage at cropusal at SFO ,was difficult for a senior citizen like me as there was commotion"
יתרונות: "Food was amazing crew was too helpful nice DDF overall flight was good will travel again"
חסרונות: "We kept a option for wheel chair but no one turned up that was disappointing."
יתרונות: "Crew is very accommodating and nice. Boarding is smooth."
חסרונות: "Food is horrible and the plane is unclean. Bathrooms need to be cleaned often on a 15 hour flight."
יתרונות: "Best long haul flight I have ever been on in economy. The flight was great, the only draw back was our seats were in the middle of the middle but for a last minute reservation we were happy to be sitting together. The leg room was good. The crew was phenomenal. The food delicious!! The toilets were clean throughout 14+hour flight."
יתרונות: "The 380 is a great plane, the quiet and comfort."
יתרונות: "The crew was both plentiful and friendly, both on the ground and in the air. The entertainment choices were outstanding - the best I've ever seen, including first class on other airlines. The food was excellent."
חסרונות: "Nothing. Great service, great food, great airline."
יתרונות: "Everything you lol for and want in a Quality Airline, You will discover with Emirates Airline"
חסרונות: "Top Quality - Service, Friendly Crew, Helpful, Confort, Ambience. A great flying Experience."
יתרונות: "I was siting by an exit door, and it was plenty of room for my long legs."
חסרונות: "Nothing not to like."
יתרונות: "Enjoyed my flight on both legs especially the Dubai to Durban. The crew were very attentive and helpful on this section of the flight."
יתרונות: "CREW WERE VERY NICE AND FRIENDLY. EXCELLENT ENTERTAINMENT."
חסרונות: "BANGALORE TO DUBAI FLT WAS DELAYED MORE THAN 1HR 20MINUTES. ACCORDINGLY BY SERVING FOOD IMMEDIATELY AFTER TAKE OFF WOULD HAVE BEEN IDEAL. BUT WE GOT FOOD ONLY AT MID NIGHT. IT WAS TOO LATE."
יתרונות: "All was Good, no special negatives."
חסרונות: "Not worth my time to comment."
יתרונות: "the crew were so nice"
חסרונות: "not enough room between seats"
חסרונות: "It’s frustrating to not have the ability to select seats before arriving at check in counter when there’s really not much to choose from."
יתרונות: "vegan sweeties for the kids, so nice as my daughter usually has to say no. Also swiss chocolate - so good! Our veggie meals booked hadn't gone through on the system but we were found some they had anyway - wasn't very nice though."
יתרונות: "Everything aside from the food and cabin atmosphere."
חסרונות: "Food and cabin atmosphere. The cabin felt very stuffy and warm."
יתרונות: "The crew was good"
חסרונות: "Place for the legs and better food"
יתרונות: "The crew were very friendly."
יתרונות: "האוכל והשירות מצוינים והטייסים מצוינים"
חסרונות: "מקום ישיבה צפוף מידי"
יתרונות: "Flight attendants were cheerful and efficient."
חסרונות: "I'm not a terribly large person, but there is zero room in economy. When the person in front of me put her seat back the screen was literally 6 inches from my face."
יתרונות: "Flight share with another airline so we couldn’t book our seats in advance."
חסרונות: "Space is cramped. Very professional and courteous crew."
יתרונות: "Best flight for a long time. great service and entertainment."
חסרונות: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."
חסרונות: "That it wasn’t a flight to denver"
יתרונות: "Swiss is the best"
יתרונות: "Good product"
חסרונות: "Seat had some problems, but the crew fixed it for me"
חסרונות: "I felt like a sardine."
יתרונות: "Nice experience."
חסרונות: "Seats are not so comfortable. Crew is nice, but not too nice"
יתרונות: "Problem free."
חסרונות: "It was a great flight."
יתרונות: "Excellent food. Lovely service. Departure and boarding on time."
חסרונות: "No entertainment at all. Very limited leg room"
יתרונות: "The staff was polait"
חסרונות: "No option to make zhek in No opthin for vegeterian The media in my seat didn't work"
יתרונות: "Relaxing and graceful service Pleasant flight attendants the crew greeting you as you embark as well as when DS in barking restrooms clean floors clean The flight was very enjoyable this was my second time flying with Swiss air and it was just as enjoyable cannot put in any complaints I give you five stars No complaints it was excellently although it was a short flight from Budapest to Zürich but it was good and the flight from Zürich to JFK New York was excellent my first name is Ibolya"
חסרונות: "No complaints it was excellent"
חסרונות: "Ok, old plane."
יתרונות: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."
יתרונות: "The flight was smooth; Attendants were nice and everything worked according to schedule"
יתרונות: "lovely flight -left on time arrived 1 hr early. my earphones did not fit plane plug, the one provided did not fit my ears - slept instead,,,Excellent service..."
יתרונות: "Very comfortable and attendants were very attentive."
חסרונות: "Checking in at the Tel Aviv Airport is an absolute nightmare! It is congested and disorganized."
יתרונות: "The Israeli crew on El Al were very polite and tried to help."
חסרונות: "When we arrived to Swiss desk, after checking in at home including choosing seats, we were sent to El Al desk and had to start everything from the start. We couldn't even choose seats . It was a great disappointment. We don't think we fly in Swiss again"
יתרונות: "By far the worst experience I've ever had in my life. 1. A day after I perches a multi destination tickets I called Swiss air costumer service requesting to upgrade my tickets to business class. no one would even try to help me. They just kept saying I need to contact my travel agent. After 3 phone calls I gave up and decided to wait and upgrade my ticket at the airport. 2. In Prague the night before my second flight I hurt my knee real bad to a point that I couldn't walk at all. The next morning I call Swiss air costumer service again trying to explain them my situation telling them I can't fly and won't be able to make it to my flight. Costumer service cancelled immediately all of my remaining tickets and try to sell me new tickets for a full price. I said I don't mind buy and pay for the one flight I missed but there is no reason for her to re sell me the rest of my tickets that I already paid for, again. Then she start to change prices up and down like in a Chinese flea market. At that point I begged her to talk to a supervisor but she Kept ignoring my request and just try to negotiat for a lower charg she kept me on the phone for 5 hours. My hotel phone bill for that one call cost me 150€. I never got to talk to a supervisor but she took down the charge to 517$ Not included a new ticket flying out of Prague. 3. For my last flight going home. I showed up 2.5 hours Earlier. asking to upgrade my sit to business fin desk send me to talk to asupervisor. The supervisor was trying to process my request but didn't seem to know what he was doing at all. One minute he was on his computer then the next minute on the phone with Swiss air headquarter then back on his computer for more then 35 minutes with no resolute. I still had an hour and half before take off when he told me he can print me the ticket but it's to late now since the gate for my flight is close and I already missed my flight. I said that's impossible cause I still have an hour and half to my flight but he insist on the gate been close and there is no way I can get on that flight. Right away I run back to front desk asking them to print my ticket as fast as possible cause I would really like to get on that flight. In front desk they told me not to worry cause I got plenty of time to get on that flight. So I gave up on the business upgrade and told them that at that point I'll be just as happy to sit by the window. Of course they put me on the very end exactly in the middle. After the door was locked I looked around and saw plenty of free sits available including by the window. 4. In Zurich I finally managed to upgrade my last flight coming back to Tampa fl to business and noticed that the only way they could do that was by contacting Swiss air headquarter for approval. When I asked why is that since I fly a lot and never seen anything like that before one of the lady's there told how Swiss air left all of their front desk powerless and all decisions must be made by headquarters."
חסרונות: "When we finally arrived in Tampa. It hook them an hour and a half to get are bags out. I honestly doubt I'll ever fly Swiss airlines again. Ever. Absolutely the worst experience I've ever had flying. Ps the crew on the plain ware a lot nicer and more professional the people on the ground."
יתרונות: "The new aircraft"
חסרונות: "Lavatory wasn't clean enough"
יתרונות: "Great flight crew and equipment. Courteous and helpful."
חסרונות: "Rude gate staff who boarded economy and business all at once causing a 45 minute delay. Indifferent to passenger complaints and only had one boarding scanner for the entire flight. Slow and inefficient, and worst of all, unapologetic."
חסרונות: "Don't like to wait for no one 30 min inside airplane"
יתרונות: "Everything was great :) food is good, crew is perfect"
יתרונות: "entertainment was fine"
חסרונות: "Everything was ok except that confusion we had while ticketing. Although we have been assigned on on carrier the flight was operated by a different one, which was not cleared in the purchase paper."
יתרונות: "I fly this line often, SWISS is immeasurably better than ElAl. The planes are modern and include an in-flight entertainment system, the food is light years better, the staff more considerate and attentive."
חסרונות: "Cervise was not so good was waiting almost 3 hours on check in"
יתרונות: "Overall very pleased with the airline"
חסרונות: "The only complant I have is not enough leg room but the price was great so it was a compromise."
יתרונות: "I liked the comfort of the aircraft and entertainment"
חסרונות: "That there was a delay which wasnt announced which meant i had to get through an new airport in a hurry for me to get connecting dublin flight. When i got to boarding gate everyone was boarding found this extetemly pressuring"
יתרונות: "the punctualty"
חסרונות: "little space betwwen the rows, bad food no entertainment and a very unfreindly crew"
יתרונות: "Flight was good and comfortable"
יתרונות: "I'm very satisfied with Swiss airline excellent service starting from the flight attenders very professional friendly excellent food .if I would recommend this airline absolutely 100%.."
יתרונות: "Great kosher food! Very kind attendants."
חסרונות: "not enough foot room."
יתרונות: "Everthing went as planned. Left on time. Cannot complain."
יתרונות: "Friendly flight attendants. Great food"
יתרונות: "The seats The crew"
חסרונות: "Delayed on two flights Too hot on the first flight despite a number of people complaining"
יתרונות: "Great food and drink options."
חסרונות: "Due to special meals, food was quite delayed. Flight was also delayed so it was very tight to get to my connection."
יתרונות: "Overall good value for the price paid. The service is great and friendly."
חסרונות: "The entertainment system needs some improvement and upgrade."
חסרונות: "They didn't let me on the flight because I'm disabled pure discrimination"
על אף שהגעתי בזמן לא העלו אותי על הטיסה
הבידוק בעליה למטוס מסורבל.עומדים הרבה זמן בתור אחד על השני. יש מלא מקום בשדה למה לא לעשות את זה בשטח רחב יותר, מסודר יותר ושיהיה נח לאנשים. הצוות לא מקפיד להגיד לאנשים לשים מסיכות.
יתרונות: "The service was great, crew was sweet and accommodating, food was good"
חסרונות: "Seats were a bit uncomfortable...but what do you expect after an 11 hour and 20 minute flight?"
יתרונות: "All was great."
חסרונות: "The airline has so many people from far away places waiting too long for their next connections"
יתרונות: "Crew was good but could be better...timeing was very good."
חסרונות: "Food, entertainment"
יתרונות: "The Turkish Airline crew are treat you as guests not as customers."
יתרונות: "It was a true Turkish Airlines experience! Awesome as always!"
יתרונות: "The service"
חסרונות: "No entertainment. Late boarding."
יתרונות: "I have flown Turkish Air many times since 2010, and used to like the airline. Not so much anymore. I would say their entertainment center and food are pretty good."
חסרונות: "They used to have an affordable Economy Premium option, now all they have are seats made for someone 5’5” 150 pounds. Anyone over 6’ can and will suffer greatly. I’m 6’4” and fly many of their 12 hour flights from LAX to Istanbul and have to sit sideways, until my back aches so bad I have to turn. They also keep their planes unbearably hot, which I have no idea why, making the trip in that cramped seat horrible. Their in between meals snacks consist of cheese sandwiches, and the attendants never come around with drinks or snacks. I also fly Singapore Air and Emirates and their service is subperb!"
יתרונות: "Cost of seat."
חסרונות: "Nothing! It’s no comfortable at all!"
יתרונות: "Boarding couldn’t be easier. The crew is very attentive and nice!"
חסרונות: "The crew on board was aloof, and somewhat rude. I was traveling with my 87 yr old mother and they did little to help, especially when we needed the restroom but they had the aisle blocked for most of the time, serving food. There was no way to get around to access the bathroom and the crew turned us away from the only available bathroom in the front. Really?! Not impressed at all. Also the flt was 30 minutes late making our connection tight. One of the young, gorgeous stewardesses was rude and dismissive of me when I asked about it."
יתרונות: "Unlimited booze. Tons of movies. Classy airline"
חסרונות: "customer service needs upgrading"
יתרונות: "I liked the new airplane and the comfortable seats."
חסרונות: "The Turkish Airlines crew, on-board staff at Tel Aviv made no attempt to help get my wheelchair-bound husband on the plane in a respectful manner. We received confirmation that the wheelchair will be at the gate in Istanbul - but it was sent through to Houston, leaving my husband without a wheelchair during our layover in Istanbul."
יתרונות: "Great service"
חסרונות: "No room"
יתרונות: "Free meal and drinkd"
חסרונות: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
חסרונות: "Customer service"
חסרונות: "Nothing beat"
יתרונות: "Will never use kayak again"
יתרונות: "great entertainment, pretty comfortable, good service"
חסרונות: "a little bit of a delay"
יתרונות: "Superb entertainment system"
חסרונות: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
יתרונות: "Good schedules, short wait, nice and helpful personnel, on time, nice plane, bathrooms, good food"
חסרונות: "No air in cabin"
חסרונות: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
יתרונות: "Short flight-everything fine. Great plane."
חסרונות: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."
יתרונות: "I was upgraded to buisnes class :)"
חסרונות: "Every thing was ok"
יתרונות: "Entertainment and food was good."
חסרונות: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
יתרונות: "I have been travelling on the Turkish airline since years and it is definitely the best"
יתרונות: "Excellent customer service"
יתרונות: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
חסרונות: "שום דבר"
יתרונות: "The service was good"
חסרונות: "Didn't like the airplane. Bit old. Too long till boarding."
יתרונות: "good job rushing us to the correct gate"
יתרונות: "friendly crew and superior service"
יתרונות: "Add good airline to Atlanta to eu"
יתרונות: "Once on the plane everything was fine."
חסרונות: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."
יתרונות: "Smooth flight"
חסרונות: "flight canceled , i flew diff, airlines"
יתרונות: "Great entertainment and food."
חסרונות: "Boarding was very long."
יתרונות: "Good service"
חסרונות: "They need better movies and music"
יתרונות: "Food was good. Flight was fast. On time."
חסרונות: "There was no entertainment on the first flight at all. Seats are very cramped"
יתרונות: "Pleasant crew, great quality service, good food."
חסרונות: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
יתרונות: "It was a quick 2-hour flight with a delicious meal."
חסרונות: "I sat in the only seat that didn't have a working personal entertainment system."
יתרונות: "Crew was very nice"
יתרונות: "everything was good and don rhith"
יתרונות: "Everything was perfect during the flight."
יתרונות: "I didn't eat the food because I have dietary restrictions but it looked decent."
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Over 3 hours of delay without any assistance from klm
They canceled our flights but the flight went on anyway.
יתרונות: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
חסרונות: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
חסרונות: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
יתרונות: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
חסרונות: "I flew economy and all was good and appropriate to the level."
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
חסרונות: "Information on arrival time was not correct"
חסרונות: "Delay due to strike"
יתרונות: "Planes were on time and connections made."
חסרונות: "One bag delayed as not put on flight and food could be better."
יתרונות: "KLM STAFF WERE VERY PROFESSIONAL"
חסרונות: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
יתרונות: "The crew was pleasant"
חסרונות: "Baggage checkin & flight boarding was slow & disorganized."
יתרונות: "The aircraft"
חסרונות: "No overbooking next time!"
יתרונות: "Good for both."
חסרונות: "Bigger seats."
חסרונות: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
יתרונות: "Being fed was amazing and watching free TV was great!"
חסרונות: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
יתרונות: "Crew were great, food, entertainment, seat and everything else was great as well."
יתרונות: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
חסרונות: "No downsides at all"
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
יתרונות: "Smooth flight."
חסרונות: "Seat a little cramped."
יתרונות: "The constant smile conferred by flight attendants through the entire flight."
חסרונות: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
יתרונות: "Nothing to mention"
חסרונות: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
חסרונות: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
חסרונות: "wasn't able to take the flight since I missed it"
יתרונות: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
חסרונות: "Except for the man next to me - great!"
יתרונות: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
חסרונות: "Boarding was chaotic and congested with not much information or order."
יתרונות: "Time and Good clean place.. in This case airpöane.."
חסרונות: "It was not entreteiment st all"
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
יתרונות: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
חסרונות: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
יתרונות: "The food service was good and the flight attendants were friendly."
חסרונות: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
יתרונות: "Only thing we liked was the fact that we were able to get onto our flight at all..."
חסרונות: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
יתרונות: "Good efficient flight crew friendly and helpful"
יתרונות: "Cabin Crew was awesome."
חסרונות: "Entertainment System was not working and no Non-veg food option in flight."
יתרונות: "quick and relaxed"
חסרונות: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
יתרונות: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
חסרונות: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
יתרונות: "Usual professional and friendly service from my airline of choice for most destinations."
חסרונות: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
חסרונות: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
חסרונות: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
חסרונות: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
יתרונות: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
חסרונות: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
יתרונות: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
חסרונות: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Luggage handling was disgraceful and lots of luggage was left behind after being delayed for more than an hour.
Wrong advice was given by AF counter for the boarding by asking me to exit airport and then enter again , otherwise was ok .
They just let people fly without properly using the required mask
Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process.
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
יתרונות: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
חסרונות: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
יתרונות: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
חסרונות: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
יתרונות: "It was a decent train ride."
חסרונות: "Stating it’s a train from the beginning and not having to go from one train station to another."
חסרונות: "Short and sweet"
חסרונות: "Staff Curtsy and overall gestures!!"
חסרונות: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
יתרונות: "Great newer plane, great service!"
חסרונות: "Entertainment worked sporadically"
יתרונות: "Great crews, excellent customer service"
יתרונות: "Not being charged for my first bag of luggage"
יתרונות: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
חסרונות: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
יתרונות: "Everything was great"
חסרונות: "Too much time spent at boarding. On luggage missing."
חסרונות: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
יתרונות: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
חסרונות: "Better in flight entertainment"
יתרונות: "Flight was delayed 4 hours with no explanation"
חסרונות: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
חסרונות: "Arrived 5 hours late"
חסרונות: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
חסרונות: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"
חסרונות: "They were unfreindly and rude."
חסרונות: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
יתרונות: "Staff was nice"
חסרונות: "MD planes are old and not very comfortable."
חסרונות: "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."
יתרונות: "Short & easy flight"
חסרונות: "All ok"
יתרונות: "Seat comfort in business class Professional and friendly crew"
חסרונות: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
יתרונות: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
חסרונות: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"
יתרונות: "It was on time and the crew was good"
חסרונות: "The food wasnt upto the mark"
יתרונות: "Crew very professional and nice food Boarding process well organized"
חסרונות: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."
יתרונות: "Short, lots of leg space"
חסרונות: "My baggage was broken"
חסרונות: "It was delayed"
יתרונות: "The flight attendant was very nice to me. TV was very good. space was enough ."
חסרונות: "We had to pay for wi fi."
יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"
יתרונות: "Flight arrived safely."
חסרונות: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."
יתרונות: "Cabin Crew and food selections were top notch"
חסרונות: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."