צק אין , היו רק 2 דלפקים ותור ארוך מאוד , זמן המתנה 2.5 שעות . יציאה באיחור של שעה ( ישיבה במטוס ) ובסוף נחיתה קשה שהנוסעים נדחפו מהבלימה
The flight from Madrid to NYC was operated by American airlines,it took them a while to figure it out that I'm on flight number 095,it was really frustrated and a lot of pressure for me.finally a wonderful lady figure it out and helped me to go on the flight back home to NYC.
יתרונות: "Awful food selection, small entertainment selection, none of the crew knew how to properly board the plane and left guests waiting in the aisle for over 45 minutes of standing for no reason and then yelled at the passengers that we were 'late' and that the standing passengers were causing the delay of the aircraft! The staff were VERY, VERY rude. I would do yourself a favor and NEVER fly Iberia!"
חסרונות: "Everything. They need an entirely new flight crew, new food service, new gate attendants, new baggage check, new ground crew. Just a joke."
חסרונות: "The suitcase did not zrrive"
חסרונות: "The people working on the land side lack of a complete sense of service. They are rude, unrespectful and with no professionalism. It is a shame that the last impression you get from Israel is the aggressiveness."
חסרונות: "Not having to wait in the hot line. It is terrible that you cannot pick any seat if you buy economy. And the economy seats are tiny!!! The rate for checking in baggage is more expensive than other airlines. Food was terrible: both for dinner and breakfast had plane awful sandwiches . Not traveling iberia again"
חסרונות: "Missed my transfer in London because the plane took too long to unboard and I was unable to make it to the gates of my next flight in time, despite there being over an hour connection time. The flight came in slightly late and passports were re-inspected upon unboarding which wasted a lot of time, and Heathrow is a nightmare of an airport on a good day, which made it very difficult to get where I needed to go."
יתרונות: "One crew guy was really nice. I had bruised my leg and he gave me ice and checked in on me."
חסרונות: "Vueling/Iberia lost my luggage."
יתרונות: "The seat was comfortable."
חסרונות: "A drink of water should not cost 2euro. On a moderately long flight it is a necessity."
חסרונות: "Politeness of the crew"
יתרונות: "Everything was perfect"
חסרונות: "They take you headphones half an hour before landing"
יתרונות: "Left on time, arrived on time, new plan, nice crew"
חסרונות: "Wi-fi did not work"
חסרונות: "The seats are amazingly narrow and uncomfortable for 5 hours flight."
חסרונות: "Toilets were REALLY dirty"
יתרונות: "Delay of 1 hour, but flight was good!"
יתרונות: "The crew was professional and courteous. USB charger"
חסרונות: "2 hr delay. Auxiliary battery crashed. Mediocre food. Poor wine. Limited entertainment"
חסרונות: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
יתרונות: "Thw crew were amezing, with a lot of patient. The entertainment was graet. The seats were graet.7;"
חסרונות: "Pedí que me manden la factura del vuelo y no me a llegado nunca."
יתרונות: "On time"
יתרונות: "The lunch in the flight back. The service was good."
חסרונות: "The spaces between seats and the bathrooms. It should be a person checking if it look okay after 2 hours flying."
יתרונות: "The crew on board seemed efficient and friendl for this short 2.5 hour flight."
חסרונות: "No food, no drink, no entertainment were included with this fare. Thankfully we were so exhausted from the long haul flight immediate preceding this flight that we did not care. I'm not sure why but the gate staff was trying to get everyone to check their smaller bags including our backpacks. My husband gave in but I did not since not having them would be disaster during this trip. His backpack and many bags from other customers came about 15 minutes after the rest of the luggage so we were a little panicked. Thankfully all turned out fine."
חסרונות: "We never made it to this part of our flight because our Budapest to Madrid flight was canceled due to faulty AC system. We were boarded In Budapest and about two hours later they made as deplane after sitting in the hot plane for two hours. It was around 10 PM and no food was available at the airport, so I could not feed my four-year-old son ."
חסרונות: "Flight was delayed for hours. Very little explanations. We were herded onto flight and staff at gate were beyond rude and aggressive."
חסרונות: "The food was bad."
חסרונות: "One of the cabin crew had a attitude problem, very much a bull in china shop. Very disappointed. She threw a pillow someone had dropped at the seat between my partner and I. Kept on bargain past me and kept on knocking my arm while I was seated"
יתרונות: "Staff was very nice There was a medical emergency that deleted our deplaning Passagers were concered regarding their connection The medical staff was still on board when we deplayed"
חסרונות: "I was not able to check in on line Had difficulty in getting a contact phone who dismissed my concerns Just said show up two hours before Good thing I went earlier since Ben Gurion has long lines for security before one gets to the ticket counter"
יתרונות: "I loved being offered newspapers before takeoff. in-flight entertainment had a good selection, food was good, and there was a decent amount of space on this flight because it was relatively empty."
חסרונות: "No WiFi on a 10 hour flight!"
חסרונות: "Krew. Comfort srat . Space."
יתרונות: "Internal Wifi to watch movies and music"
חסרונות: "Flight attendants busy and not care much about the passengers. Asked for water twice and never arrived until I got up and went to the back of the airplane to ask again"
יתרונות: "Seats in the first flight were very tight"
חסרונות: "No space for the legs!"
יתרונות: "This was a good flight with good service and a nice crew. It was especially nice to have actual silverware to use for the meal."
חסרונות: "Changing terminals in New Yory was challenging because the route was not clearly marked. They did not honor the on-line boarding passes, so I had to go to the counter to reprint the boarding passes and then go through security again. I also would have preferred a clean blanket once I got on board. The flight attendants seemed hesitant to speak to me in Spanish, which I speak pretty well and they also seemd uncomfortable talking to me in English, which is my native tongue. This made it hard to interact with them in my normal good natured way."
יתרונות: "Nice crew and good landing"
חסרונות: "We paid extra to sit in Economy * I am 6-3, wife 5-4 and neither had any leg room We were sitting in 2 seats by themselves. It was an endurance contest to make it through the flight. I will never fly Iberian Airlines again. It was terrible!!!"
חסרונות: "No body let me know that my connecting flight had been canceled, even though they knew before my previous flight landed. Not many options for getting to my destination. Had to change airports and didn’t offered much help with that."
יתרונות: "Seats were too crowded. No leg room."
יתרונות: "I flew business class: the crew and comfort was great; the food was pretty good."
חסרונות: "Boarding was horrendous: they have the whole flight stand and wait to board! In Madrid, they called to initiate boarding and we stood for 15-20 min before anyone moved at all; business class was then called, and we ended up standing another 15-20 min in the jetway before being ushered into the plane! Even in business class, the entertainment system was poor it's difficult to use and my system froze entirely on the way to Madrid. It worked on the way back, but the selection was relatively limited and poor."
יתרונות: "Flight from tel aviv to Madrid was awful. Bathroom was dirty and no hand soap. Ordere d a special meal and never came. It was so cramped you couldn't move. I was betwee 2 tall men who placed there legs under my seat. No direction for connection flight."
חסרונות: "My connection flight to use was better on americal"
חסרונות: "Two food options were beef or beef. Unacceptable"
יתרונות: "Iberia is fine"
חסרונות: "Kayak booked through Webjet. Flights changes. Webjet never contacted me. Found out when checking in. Spent hours on phone getting rebooked right before travel."
יתרונות: "Boarding was very efficient"
חסרונות: "Staff was not very accommodating. Plane air-conditioning did not work well and then as very hot"
יתרונות: "The films are a bit old but ok."
חסרונות: "Delayed flight, attendants rude, boarding not organized, the plane has too many rows, only pasta left for the last 10 rows. The touch screen in the seat is not quite nice for the one that is sit on it, looks like you have a bird hitting your head."
יתרונות: "Attention was very goog and polite"
חסרונות: "Food was just ok"
חסרונות: "Iberia is not good at boarding"
חסרונות: "First leg of flight, the most uncomfortable seats. I had literally no leg room. Will never fly them again. Second leg different aircraft, much newer. Happier crew better food. But still won't fly them again because of the first leg. It was unacceptable"
יתרונות: "Comfortable, nice entertainment, very nice pilot"
חסרונות: "Part of the crew was a little rude. Didn't prepare the front row well for landing and take off (back packs on the floor, screens open)"
יתרונות: "Not a full flight so I had to seats to speak out. Flight attendants were friendly and it didn't seem like a 10+ hour flight."
חסרונות: "I wish there was a quicker flight between LAX - Europe."
יתרונות: "The crew was great."
חסרונות: "Very unpleasant seating. For some reason, the armrests do not raise all the way, making it impossible to get comfortable and cuddle with your spouse."
Didn’t travel because you changed my dates completely which was not suitable. Then you told me I couldn’t change them back or get a different flight, using lastminute.com. Then you wouldn’t give me full refund even though you were at fault! You then made me have to buy more flights and travel from a an airport over 300miles from my house. I will never use lastminute.com or TAP Portugal again. I still haven’t received my full refund. Disgusting!
יתרונות: "This was a great flight, really pleased with this experience."
חסרונות: "TAP doesn't understand the first thing about customer service."
יתרונות: "Price. Service and food offered in the plane"
חסרונות: "The boarding process: everyone crowds into the line without regard of the grouping."
יתרונות: "Newer planes, good service"
חסרונות: "The terminal in Lisbon is poor. Poor food choices. Dirty bathrooms. And keep an eye on the change you get back, 2 out of 2 purchases they tried to shortchange me... one was for over 2 euros."
יתרונות: "The crew was really good and attentive"
חסרונות: "The boarding was a little chaotic"
יתרונות: "Very helpful gate attendants. The food was delicious and the movies were all current and kept us entertained for nine hours!"
חסרונות: "Very cramped legroom. Cabin was extremely hot. There was a man binge drinking in the seat across the aisle. He should’ve been cut off at some point, but he kept drinking. He was a worry."
חסרונות: "Milan airport closed and flight diverted. Horrible experience"
יתרונות: "Leg room. Help with connecting flight."
חסרונות: "Good was ok. Could have been better"
חסרונות: "A little too warm but not unbearable. We paid extra for seats together but did not get to pick them. We would have preferred a window but were in the middle 2 of 4."
יתרונות: "loved the pillow and the blanket and the movie options"
יתרונות: "I really appreciated the fact that the gate agents enforced the boarding process meticulously. Often times, even when boarding a certain zone, passengers ignore it and board anyway. The staff made sure that people only boarded when their zone was called. The flight and the aircraft was comfortable. The food was better than what I've had on other airlines, if not at least equal."
יתרונות: "When we landed at the destination."
חסרונות: "Gate checked 90% of the carry on luggage, but not with an official tag, just some guy scribbling on tags before the bus. Boarding was a fiasco: disorderly lines just to pile into a bus and shuttle to plane. Comfort!? Ha. I'm 5'8" short and my knees were digging into the seats in front of me. The new seats are hard as a rock and don't recline. Cramped is an understatement. The tray table is literally the same size as the tray itself. Did TAP build a mock up of this before production?!? You get to hold your drink and put your silverware in your lap while you eat. Food was too hot to open foil, and once opened was mediocre at best. Entertainment?!? Literally nonexistent. Well actually in the fancy seats beyond economy there is a little slot to attach a phone or tablet on the back of the seat. So your entertainment is whatever you brought. I guess the touchscreen/on demand entertainment I remember from the early 2000's is too high tech for TAP."
חסרונות: "Flight was delayed"
חסרונות: "Stuardes don't have a sense of what costumer service is.. 6 hour flights and their plain aren't equipt with monitors to watch and entertain yourself Thank God I understood portugués but their translation to English was poor Food was not amazing I've been traveling since I was 6yrs old and I never felt so strongly about an airline... Not even easy jet"
חסרונות: "No vegan food options. Filthy toilet"
יתרונות: "Flight was only 15 minutes late"
חסרונות: "Food and drink (esp. non-alcoholic) is terrible. Not offering a vegetarian option - even on short haul - is ridiculous in the 21st century."
חסרונות: "When the flight was delayed the people at the desk did not make an announcement about the delay, what was causing it and what we could expect. People waiting had to find out through rumors. There was no good communication. We also were unable to choose our seat and were stuck in the two middle seats when there were free aisle seats still available. My controller for the tv didn't fit back into the holder easily at all and my husband got a blood blister trying to force it back in. Headrest to hold my head didn't stay put to give proper support while trying to sleep."
יתרונות: "Excellent layout, excellent service."
יתרונות: "Pretty unremarkable flight in an Embraur jet. On time"
חסרונות: "Basic food but wasn't expecting anything so it was a nice surprise"
חסרונות: "Flight got canceled and delayed, staffs very mean and unprofessional"
יתרונות: "Staff courteous compared to our previous TAP FLIGHT"
חסרונות: "I did not like although my ticket had luggage allowance, TAP made my wife and I pay twice. Of course to pay needed endless and senseless wait and paying booth."
חסרונות: "I have traveled to and from Portugal in TAP for many years and never ever did I have to pay for a checked bag till this year. It is totally a robbery to be charging people for 1 checked bag of only 50lbs. not only is it ridiculous but robbery. You charge a lot of money for the flights as it is and to go and charge people to check a bag on an international flight is insane. It is to bad I have to fly back with you because I will not be flying with you ever again after this I will take my money elsewhere. Also you need to let people know that they are being charged for luggage when the are booking their flight because when I booked my flight nowhere did it say I had to pay for my luggage. It already was rediculous that we are only aloud 1 50lb bag checked and now you want people to pay for it too? Pretty soon you minus well have people just get on a plane naked!!"
יתרונות: "Accommodating flight crew. Good food. Nice landing and take off."
חסרונות: "I am a permanent resident of USA and have a Green Card and the portuguese boarding crew gave me a hard time about my paper work. I was very disappointed by the way they treated me."
יתרונות: "I like the flight per se and the crew attention"
חסרונות: "The boarding process. It was slow, disorganized, didn't take off on time and some people were rude including the searching process that I enter voluntarily because nobody directed me. I when you schedule a flight you should try to take off on time because it can be disruptive for everyone. And when you sell discount tickets at least say you are going to charge 45 dollars for the bag... i wouldn't purchase any discount offer"
יתרונות: "I have traveled with Air Portugal numerous time. Here is a little country very proud of having its own airline company and they do great. The value is great."
יתרונות: "On time, easy boarding"
יתרונות: "Check-in and baggage drop was fast. Food was good. Cabin crew did their job. Economy plus seats are comfortable and leg room was ok (I'm 1,84m tall). So, smooth and easy flight."
חסרונות: "We arrived with 20 Minutes delay...and it was just the first shuttle of the day... could have been better"
יתרונות: "The crew was very nice I have to give them credit for that and the entertainment was pretty good with recent movies"
חסרונות: "The food was really bad very unappetizing. The thing that was really bad is a day sprayed pesticides there out the plane before we took off and I feel like I have a cold now because of it my throat is really sore it's just a really weird thing to do to have the whole crew walking up and down with aerosol can spraying pesticides all over the guests."
יתרונות: "Seats were comfortable with plenty of room between you and the seat in front of you. Huge plane. Very nice."
חסרונות: "My video screen did not have English available"
יתרונות: "Flight was in Time"
חסרונות: "We got only mineral Water on the Flight but booked a full service flight"
יתרונות: "I was able to easily store my carryon which is the maximum size you can bring in the overhead compartment and store my large zippered bag underneath the seat with still plenty of space for my legs."
חסרונות: "I would like to see all TAP planes come with a standard entertainment option on the headrest in front of you with the advanced menu option of movies, games, radio, etc. and ensure all headphone jacks are operational."
חסרונות: "They gave my 70-year old mother only a few hours notice that they were changing her one-stop four-hour 6AM flight into an 8AM multi stop 14-hour marathon. In fact, she was already asleep when they changed her flight, so she was already at the airport when she found out about the change. To do this to a 70-year old woman is reprehensible. Worse, after 2-hours with customer service, nobody there made any real attempt to remedy the situation or offer any compensation. Worst airline experience EVER."
חסרונות: "Non reclining seats"
יתרונות: "I was very impressed with the Ground crew who met me off the plane and had already arranged for me to go on a later flight with Emirates. If it had been possible to let me know when I was on the first flight that my onward travel had been arranged then it would have been perfect."
חסרונות: "my TAP Portugal flight from Lisbon to Heathrow was so late I missed my connection to AbuDhabi."
חסרונות: "Poor policy regarding musical instrument. Probably the only company asking to pay a special fee on hold or to buy an extra seat for a regular guitar. Ridiculous."
יתרונות: "Everything was good"
חסרונות: "I enjoyed flying with tap"
חסרונות: "Missed that flight because of previous delay"
חסרונות: "childs crying, no sleep, but what can we do right?"
יתרונות: "Lots of leg room at no extra charge. The planes are new and very clean. The attendants were friendly and helpful. Food was acceptable."
חסרונות: "TAP can't process global entry at Logan international airport yet."
יתרונות: "Both meals very nice. Crew members pleasant"
חסרונות: "Food served a bit late"
יתרונות: "My flight was punctual, the seats are comfortable, steady take off and landing"
יתרונות: "Nice Crow, no delay and Good food"
חסרונות: "More or less seat"
יתרונות: "seats were fine. the entertainment system was working."
חסרונות: "it's so dry, but the crew did not come around to offer water except during the food services. the food was pretty darn bad. entertainment selection was pretty bad. try table was dirty."
חסרונות: "Made me check luggage once about to board and luggage with my medicine never made it to my final destination"
יתרונות: "Pretty decent food for a plane, reminded me of old United jet"
חסרונות: "No USB plugs or outlets, old plane"
יתרונות: "Nice flight, clean planes, decent amount of beverages/food provided, good TVs"
יתרונות: "Love how tap took care of us when hurricane Mathew was passing. We were sent to a nice hotel in Fatima (city in Portugal). The company paid for our lunch dinner and breakfast. Unbelievable customer service."
חסרונות: "There was no air"
חסרונות: "Bathrooms not maintained, flight delayed after on plane, and only had water offered 1x on the flight even though we were on the plane for about 2 hours longer than planned."
יתרונות: "Crew were polite. The plane was clean and the seats were roomy and comfortable. Luggage cabins were. roomy. Price was great and no extra hidden charges."
חסרונות: "Food was okay. Small portions"
יתרונות: "The staff is always very polite and nice."
חסרונות: "First flight of the day was majorly delayed. I understand these things happen. But all flights before 09:00 are the star flights where airlines get their on-time departure scores. They failed today."
יתרונות: "Seat in Business Class Dreamliner was excellent-very comfortable with great flexibility of use. Service was attentive, but challenged to understand English"
חסרונות: "Entertainment selection of movies and music was very poor and too limited. Food was of inferior quality for business class"
חסרונות: "One toilet, wasn’t operated well, since it could not be opened from inside-outside"
יתרונות: "Trip was short."
חסרונות: "It is an airline that deceives you"
יתרונות: "No food or drinks included. I know that it is law cost flight but you can give water and a snack ..."
יתרונות: "Why do I needed to pay at the airport addiction 150 euros for one suitcase? Why was it online included to find out the I have to pay extra? That’s addioanl 30% increase for the price of the ticket. I’ have been using you for a long time and not really happy"
יתרונות: "Clean, spacious-feeling and new-ish plane. Relaxed and friendly cabin crew. Nice relaxing music and videos during boarding."
חסרונות: "Not many toilets serving the back of the plane."
חסרונות: "Air Europa is the worst company in the world."
יתרונות: "it was an amazing flight one of my best"
יתרונות: "The plane was very empty so i was able to spread"
חסרונות: "Food was bad for a 9 hr Flight"
חסרונות: "We paid for exit row seats that made all the difference. This also made us eligible for a lounge"
יתרונות: "Excessively hot. You sweat entire time"
חסרונות: "Lack of a/c"
יתרונות: "Good seating space."
חסרונות: "Food & drinks are expensive, but we brought our own."
חסרונות: "Late boarding, and had to get on a bus to get to the plane."
יתרונות: "clean plane food and drinks comfortable seats"
חסרונות: "warm and no way of adjusting a personal vent"
יתרונות: "The aircraft was new, Boeing 787 Dreamliner. Was quite roomy. The toilets felt more spacious and not cramped like on other aircraft. Crew were friendly enough."
חסרונות: "The entertainment system kept on rebooting and didn't work for a portion of the flight. Apart from that, very impressed with Air Europa!"
חסרונות: "The plane has no entertainment , we had to download an app. That should work once on the air. It didn’t , the flight attendant said it was due to many passengers using it at the same time"
יתרונות: "This is the most basic service of just get on the plane type of travel. Nothing is included. They would charge you for the air you breath if they thought they could get away with it."
חסרונות: "My carry-on of clearly leagal size was tested to see if it passed. Happy to say IT PASSED they could not charge me. No in flight entertainment as there is no place to put a headphone into. They tell you to use your smart phone. The flight attendants disappear and really are not there for any reason I could see except to find ways to charge you for something. When they do show up they basically try to ignore you."
יתרונות: "The boarding process was smooth, the crew were professional and efficient. The plane was a new, clean 787-8."
חסרונות: "The new 787-8 does not have individual climate control nozzles. The cabin tended to be warmer than a typical home/office environment even at altitude, and I found myself surprisingly cramped and overheated in the middle seat on the left side of the plane."
יתרונות: "Modern airplane with proper space between seats"
חסרונות: "Too many babies that were crying all flight"
יתרונות: "Great flight on business class"
יתרונות: "I liked the price. Free eine. Dinner ok"
חסרונות: "My bag was lost, took 3 days to get. And tad checked it. Not sure why, but didn't like that."
חסרונות: "Too cold and unfriendly services"
יתרונות: "Good entertainment and comfort seats"
יתרונות: "Great plane"
חסרונות: "Slow baggage delivery in Barajas"
יתרונות: "Flight left and arrived on time and seats were comfortable for airline seats."
יתרונות: "NEW BOEING 787 . IMPECABLE"
חסרונות: "1. THE OLD AND DIRTY BOARDING AREA THAT THE COMPANY USE AT MIAMI AIRPORT 2. THEY CHARGE US$ 4 EACH OLD EARPHONES FOR MUSIC AND MOVIES 3. BAD FOOD AND BREAKFAST"
יתרונות: "Boeing 787 is a pleasant t airplane."
חסרונות: "Cabin crew not very friendly. Coffee not good."
יתרונות: "The ticket / check-in agent was very helpful and made sure we were seated together or near each other on all 3 legs of our travel."
חסרונות: "The inability to check in ahead of the flight is frustrating - especially when you have to wait for nearly an hour for the counter to open."
יתרונות: "Was delayed getting into a gate once we arrived but other than that, overall a good flight."
יתרונות: "Well maintained aircraft"
חסרונות: "Crowded seats"
חסרונות: "Old plane, no entertainment system (just AirEuropa ads in a loop), late and slow boarding, no blankets or pillows."
יתרונות: "The crew was great!"
חסרונות: "Meals not very healthy. Hardly and fruit or vegetables."
יתרונות: "The entertainment on board was very good and the flight leaves on time."
חסרונות: "The boarding process was a mess. The counter and the inflight personal was very unhelpful, even rought. I didn't like AirEuropa experience"
חסרונות: "Damaged my bag on departure Waited 2 hours for my checked in bag to come out on arrival"
יתרונות: "Air Europa is the worst airline I ever used. Rude flight attendants. Food was awful. Old and outdated aircraft without tv screens on a 10 hours flight. Never again."
חסרונות: "Air Europa is the worst airline I ever used. Rude flight attendants. Food was awful. Old and outdated aircraft without tv screens on a 10 hours flight. Never again."
חסרונות: "Flight was over 1,2 hours late leaving MAD, causing me to miss my Cancun connection and costing me over $300.00 in hotel bills and re-booking fees. This alone trumps any positive aspects of the flight."
חסרונות: "Do not offer connections with less than two hours, Madrid Airport is busy and complicated....there is no room for mistakes or little delays when layover is less than two hours."
חסרונות: "The fact that a 8 hour flight doesnt have any sort of entertainment for the guest's or the ability to charge your own entertainment devices is absurd."
יתרונות: "Nice airplane, and nice crew, no problems there, but...."
חסרונות: "$3.00 for earphones???? and I paid with USD, they didn't have change for it! No space between the front and back seats!!!!"
חסרונות: "Paying for my seat I didn't fet"
יתרונות: "To fly to San Juan on a plane that's not an old tub."
חסרונות: "The overall experience. Will not fly Aireuropa again."
חסרונות: "The seats didn't have their own screen."