שירות מאוד טוב מטוסים חדישים נקיים מרווחים
Plane (B757) was a little old, but loved the layout with bathroom up front for First.Class. Seats need updating, but overall very good .
I liked that the airplane had wings and was able to reach it's destination. Wasn't anything else to like. Really didn't like that after providing my passport information on Delta.com and that I flew with the same passport the day before, and that I actually went through us immigration before reaching the gate, the gate agent still had to slowly key in my (and every other passenger's) passport information manually.
יתרונות: "Flight was cancelled. No other flight that day or the next day was available. Delta could offer no accommodation, vouchers, rain checks or anything. Essentially, Delta told me to go F myself. Not nice."
חסרונות: "I get bad weather happens, and flights get disrupted. I do not get that Delta seems surprised by this and was unable to adjust. It, essentially, threw up its hands and surrendered."
Seats were surprisingly comfortable for an economy ticket. Leather, plush, with good cushioning. Decent leg room. Takeoff and landing were on time. Recommend.
יתרונות: "crew was amazing"
חסרונות: "100% as always.. delta has never disappointed! Keep up the good work guys"
יתרונות: "Crew was extremely hostile and rude"
חסרונות: "Smile and treat black individuals better"
יתרונות: "Crew nailed it. Came by not just for food and drinks but also frequently enough to collect trash/plates/empty cups."
יתרונות: "We were in coach and the crew made us feel like it was business class!"
יתרונות: "The pilot greeted us all on the jet way and then spoke to us. He even came to ask if everyone was ok before we left."
חסרונות: "No milk available."
יתרונות: "The pilot did an awesome job of welcoming travelers and keeping them updated on the flight status."
חסרונות: "I sat almost to the back and there was not enough lunch by the time the crew made it back there so I had to eat breakfast instead of lunch."
יתרונות: "The crew and the comfort plus seat"
חסרונות: "Do not lie to the passengers and make a lot of people check their bags when it’s empty overhead bins."
יתרונות: "Horrible storms kept us in the air for at least an hour past our scheduled landing time. And yet we experienced virtually no turbulence. The pilots did an excellent job of keeping us updated, kept things as smooth as possible with the bad weather and we had plenty of movies and games to choose"
חסרונות: "I was charged an extra $100 because my bag was 10lbs overweight. Where is this crazy fee communicated on their website? And why does it have to be so much? I didn't have a way to weigh our bag before we left. I had no idea it was so heavy - ridiculous price."
יתרונות: "Quick flight"
חסרונות: "I wish there was a way to access the delta movies in small planes that don’t have seat back entertainment"
יתרונות: "Everything was good except boarding was delayed several times and even after everyone had boarded. We arrived 2 hours behind originally scheduled time as the result."
חסרונות: "Delta needs to try harder to minimize flight delays."
יתרונות: "The crew was one of the best I have ever experienced. They even had the flight deck wish a happy birthday to my 89 year old mother in law."
יתרונות: "The guy announcing the boarding was a hoot! Great sense of humor."
יתרונות: "The gate agent in Medford for delta was awesome"
יתרונות: "Crew were ok. Not that comfortable."
חסרונות: "seat need to be more comfortable"
יתרונות: "The flight was smooth and the crew was very professional"
חסרונות: "Have wifi available"
יתרונות: "The flight was very good in both directions. I was quite comfortable. On my return flight I left my e-reader on the plane. I didn't realize it until 2 days later. I called Delta and spoke with Tiffany. She was so helpful. She located my e-reader and I was able to go to the airport and pick it up."
חסרונות: "Carry brewed decaf coffee."
יתרונות: "Quick flight"
חסרונות: "Old plane"
יתרונות: "Smooth sailing"
חסרונות: "Small bathrooms, difficult to access."
יתרונות: "Crew and entertainment options were great."
חסרונות: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."
יתרונות: "Simple, easy"
יתרונות: "I didn’t"
חסרונות: "There was an issue when taxing to the runway and we had to be towed back for repairs. The problem was as we waited there was no AC for too long. The staff was also very unfriendly. 2 times they hit my seat with their cart. I was just not a great experience"
יתרונות: "Flight attendant was great!"
יתרונות: "Flight ifself was okay once on the plane"
חסרונות: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
חסרונות: "Break downs again... At least this time they found another plane."
יתרונות: "Big bathrooms, friendly staff, free eyemaks"
חסרונות: "The flight was a Christmas gift for my mother to spend some time with her friends in Mazatlán. I heard she spent the entire day waiting at the airport as her flight was rescheduled 4 times."
חסרונות: "it stink inside the plane, the seats in front of us were dirty and smelled bad!"
יתרונות: "The crew went out of their way to make sure they got the plane ready as quickly as possible and get us to Jacksonville as quickly as possible."
חסרונות: "Delta lost the plane for over an hour. After already spending 10 hours in ATL because of an earlier delay due to human error I was extremely disappointed in Delta that my flight out of Atlanta was delayed by an hour because they LOST the plane and couldn’t find it or the truck to bring it to the gate. This kind of error on Xmas eve is embarrassing. Delta didn’t do anything for the passengers affected by this. I was dumbstruck by the apathy of the Delta employees at the gate (the exception was the flight crew, who tried to get the aircraft there earlier). Because Delta did nothing but make error after error I arrived at home 11 hours later than my original flight was booked for on Christmas Eve, missing Christmas Eve Services and family traditions. When I need to get somewhere on time I’ll never rely on Delta after this experience."
חסרונות: "4+ total hour delay"
יתרונות: "it was easy to navigate ."
חסרונות: "Landing was frightening."
חסרונות: "The gate crew in New York were not in anyway representative of what you as a company are trying to accomplish. Rude, unresponsive, and way to controlling. I watched an 80+ couple who were in first class with me try to board early because of there mobility. "You need to get in line over there on the right" was the answer...sorry to see that happen with Delta !!"
יתרונות: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"
חסרונות: "The gate crew did not change seats for my family & I to sit together (spouse, baby & I, grand parents) The flight was late leaving as the troops returning home were late. That part was ok, but they could have changed their seats so my family and i could sit together. I’m pretty sure they wouldn’t have minded given they were all on their 4th flight if the day. It seemed that the gate crew was not budging. If my parents hadn’t had 2 seats together my daughter would have had to sit with a stranger. That’s not acceptable."
יתרונות: "Almonds as a snack. Pleasant crew."
חסרונות: "No entertainment and my table was broken. The air from the vents was also colder. Not much leg room and I have short legs."
יתרונות: "Boarding was quick and efficient. Landed early!"
חסרונות: "Food was Meh but fine"
יתרונות: "The overall flight was good."
יתרונות: "Plane was very clean and flight attendants were helpful and friendly."
חסרונות: "Delta's domestic terminal at JFK is far too crowded, even at 8AM."
יתרונות: "The flight attendant. Lovely and professional."
The gate crew in Paris was HORRIBLE. I purchased a Premium Economy seat and was "involuntarily downgraded" to regular economy, splitting up my family. There was no apology and they were very rude. And then they subjected me to an additional security check. When I asked about a refund for the difference, they simply said, "check with the ticket agent in LA when you get there." But due to flight delays, we didn't get to the ticket counter until 11 p.m. and they couldn't help me. The flight crew was astonished this had happened, and they tried to be helpful. But the whole experience was pretty lousy.
Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process.
יתרונות: "El entretenimiento"
חסרונות: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
חסרונות: "Short and sweet"
יתרונות: "The sear was messy they didn't clean it it was full of pieces of bread."
חסרונות: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
יתרונות: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."
יתרונות: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
חסרונות: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
יתרונות: "Crew was great. Seats were comfortable."
חסרונות: "The airline lost both of my luggage suitcases."
יתרונות: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
חסרונות: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
חסרונות: "Entertainment worked sporadically"
חסרונות: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
חסרונות: "Not to be late ,and not to loose my luggege"
יתרונות: "Good food and crew"
חסרונות: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
חסרונות: "Boarding at CDG was awfully slow"
יתרונות: "Air France personnel is always really helpful"
חסרונות: "Food and comfort in short haul are not the best - but the flight is short..."
יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
יתרונות: "The crew"
חסרונות: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
יתרונות: "Didn’t like the sandwich offered"
יתרונות: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
יתרונות: "Flight crew, pilot,food and entertainment options were great"
חסרונות: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
חסרונות: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
יתרונות: "Quiet! No noise-canceling earphones needed. Delicious food."
יתרונות: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
יתרונות: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
חסרונות: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"
חסרונות: "They were unfreindly and rude."
חסרונות: "Flight cancelled because of weather"
יתרונות: "Flight was smooth"
יתרונות: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
חסרונות: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
יתרונות: "The food, entertainment, and service. Waited for me after almost missing my flight."
יתרונות: "The service"
יתרונות: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."
יתרונות: "Crew was nice and responsive"
חסרונות: "The overall experience is regular at best"
יתרונות: "Nice food Right in time Police and customs formalities easy"
חסרונות: "Poor comfort in business class No entertainment at all"
יתרונות: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
חסרונות: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"
יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."
יתרונות: "Short, lots of leg space"
יתרונות: "Seats were comfortable with good recline. Food was good, but not excellent."
חסרונות: "They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc."
יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"
חסרונות: "Meal choice missing kosher non-gluten combination."
יתרונות: "Our flight attendant and fnally making it home!"
חסרונות: "Disorganized uninformed staff. One says I have to have an additional "random" security check after going through the same thing in security. Turns out it wasn't random and I didn't need it. Both times they read my boarding pass wrong thought I was going to Tel Aviv - not random. Airport was hot as hell! Flight kept getting delayed then we had a gate change as well. Finally got on the plane and it took forever to take off so we were basically sitting in a sauna for 30+ minutes."
יתרונות: "Other crew members were very polite to us, in particular a younger tall woman."
חסרונות: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."
יתרונות: "A short flight but attendants served us a snack and water with a smile."
חסרונות: "No business class"
יתרונות: "cookies were great"
חסרונות: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
יתרונות: "Friendly crew; comfort; punctuation. Fast boarding"
חסרונות: "Simple food - very small amounts. No entertainment."
יתרונות: "Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission."
I liked the attention paid by the flight attendants. They were excellent. The customers were all very well behaved. The airplane’s ability to accommodate the passengers was excellent, with USB ports at each seat.
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
Very little time to connect with the next flight made my loose my connection
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
It was not that good. The AC of the the airplane was off for 30 minutes before it took of. When asked for it to be turned on, the flight attendant was completely rude and said that I would have the option to get off the plane if I didn’t like the situation. I thought it was disrespectful and unnecessary for him to act like that, especially when there were passengers that were tired and without sleep after an international flight.
חסרונות: "Flying on a different airline"
יתרונות: "The crew was amazing the flight went well."
חסרונות: "I payed extra to be in premium economy and ingot put next to free upgrade and the flight was empty behind me so I had no room and I payed more just an unfair and ridiculous waste of money if I have people all around me and none behind me I shouldn’t have to pay for something if there giving it to the people so I get less riom"
יתרונות: "Flight and plan where great."
חסרונות: "Stewardess was very rude and un please y with all customers. Didn’t feel like she wanted to be on the flight. Her attitude was the main problem."
יתרונות: "Crew was excellent especially the first class attendant very attentive and always checking on you"
חסרונות: "The food needs to be back to normal for first class and also baggage is very slow almost over 30 min wait"
יתרונות: "The crew was amazing. It would be nice to be informed that although beverage service is suspended, you can still request drinks that are available. I had to find this on the website and didn't get anything by a tiny water bottle for both of my 3+ hour flights."
חסרונות: "I understand main cabin isn't supposed to be as upscale as 1st class, but it would do well if the seats were a bit more comfortable and the headrest was softer, it feels like a lump or sack of potatoes. Very stiff and hard. Also, having enough arm room would be nice so you're not fighting the person next to you for space on the armrest."
חסרונות: "Delayed missed connection arrived many hours late"
יתרונות: "I was arriving only 45 minutes prior to departure time. Not able to check in my luggage. AA ticketing agent allowed me to bring my garment bag through security and to be checked in at the gate. Thank you very much!"
חסרונות: "Nothing really. Very satisfied customer here."
יתרונות: "Fast food service"
חסרונות: "Very narrow seats in coach. If you’re sitting next to a larger person expect to be crunched."
יתרונות: "The crew was very nice. Everything was satisfactory"
יתרונות: "The only thing i can honestly say i liked about this flight was the seating."
חסרונות: "The crew was very rude starting from the gate. I was told that my carry-on was too big but yet there were people with bigger bags on flight. The crew was also very rude to fellow flight members. There was a small mix up with seats and instead of being nice to a lay they she was actually yelled at. The flight crew was very unpleasant."
יתרונות: "Great polite crew attentive to every need"
חסרונות: "I'm expecting more from AA. We were delayed for 2.5 hr since we didn't have a pilot !!!!!"
חסרונות: "No idea. I thought everything was good."
יתרונות: "great trip and crew"
חסרונות: "food and entertainment (5+ hours!)"
יתרונות: "Quick boarding"
חסרונות: "Before the flight boarded the crew had to be paved. They were busy chatting at a different gate while the whole flight had to wait for them. No sense of urgency. Very unprofessional. We had the front seat in first class. All night long the crew were talking loudly- difficult to sleep. They should be conscious of the passengers"
יתרונות: "American Airlines staff from checking to departation were very friendly."
חסרונות: "Sat behind a couple with a small dog that was very stressed and barked at anyone that walked by. It was a late flight and I could have used a few winks."
יתרונות: "It was the most uncomfortable flight I can remember"
יתרונות: "The customer service on British Airways is excellent. The meal served on the overnight flight was wonderful."
חסרונות: "My original flight was rerouted due to a connection delay. They lost our baggage due to rerouting our flight from American airways. We were told that our bags would be delivered the same day and we are still waiting on our bags."
חסרונות: "Delayed, poor info, no snacks, not even water. Lady at gate was rude. And unpleasant. Nobody kept us informed correctly and when we asked we were treated unkindly. Horrible experience with AA. Will avoid"
יתרונות: "Flight was on time"
חסרונות: "Seat width, height, pitch and aisle width were absolute minimum. Very uncomfortable !!!"
יתרונות: "Pleased to get luggage with tight connections. Exceptional crew RSW- Charlotte. Good legroom in overseas flight . Please do on all flights"
חסרונות: "Tv screen didn’t work on trans Atlantic flight"
יתרונות: "Boarded on time, left on time, smooth flight, early arrival. What’s not to like? NB: Food on this short trip wasn’t available, thus wasn’t a thing, thus my low rating. Great bottled water, tho. ;)"
חסרונות: "All good!"
יתרונות: "Left on time, service was good."
יתרונות: "Flight was actually operated by American Airlines. LHR was organized. Flight was ontime and arrived almost an hour early. Entertainment on flight was great. Food was OK. Great value for the money."
חסרונות: "Airplane food is always marginal. And space is limited, but this flight was OK."
יתרונות: "Everything. Crew. Comfort. Everything."
חסרונות: "Everything was great"
חסרונות: "i couldn't get my seat before the flight. Coouldn't even find out it was on American airline. So I couldn't get gluten free meal for any of the legs of my journey and I have celiac's disease. A real problem!!!!!"
חסרונות: "48 hours to get to Philadelphia from Madrid. First flight was cancelled due to plane mechanical problems. Then flight diverted due to bad weather. Horrible flight."
חסרונות: "There was no inflight entertainment at all. Your only option is to purchase WiFi so that you can view entertainment on your phone or other electronic device. For a plane that cannot offer inflight entertainment, the WiFi should be free."
חסרונות: "I'm petite 5 ft 2. 120 pounds but felt Not enough leg room too cramped. Otherwise was good on time and good choices of movies and food"
יתרונות: "Quick smooth flight"
חסרונות: "Everything went well with this flight."
יתרונות: "Good staff."
חסרונות: "Old plane, broken entertainment system, and blankets were not clean on a 9 hour flight."
חסרונות: "Free seats in economy class are way too squeezed for a 10 hours flight."
יתרונות: "The employees were nice. That's about it for positive words."
חסרונות: "As we were a few minutes from our scheduled boarding, the flight was canceled. The reason we were given was the weather, but the weather was fine in Chicago and it was fine in New York. No other flights were canceled, so the weather excuse didn't hold up. They wouldn't put me on another flight that day, so I ended up leaving the next morning on the first flight out but I was still late for work. They didn't seem to be very accommodating or apologetic and I didn't even offer compensation to those who had to stay overnight to wait for the next flight out. C'mon AA. Step it up! I would think that if you cancel a flight, you should help your customers get home the same day. Do whatever you can. I don't think you did whatever you could for most of us on that flight."
יתרונות: "The staff was nice. The food was good."
חסרונות: "One hour and 30 minutes delay. I got my luggage the next day after landed."
יתרונות: "I flew Tokyo to Vegas and the entertainment was great."
חסרונות: "They cancelled my flight vis lax and put me on a flight vis Dallas. That added about 7 hours to my journey. Then they sit on the tarmac for 50 minutes doing nothing on both of the two flights."
יתרונות: "Snacks and entertainment"
יתרונות: "It was excellent!"
יתרונות: "Boarding was good, Good flight , good service , plane was small for the distance with limited space for movement ,"
חסרונות: "Plane was good overall but I was horrified by my previous AA flight I was connecting from so I didn't feel good about it the whole time."
יתרונות: "Tailwinds in our favor cut our flight down by an hour! Check in and boarding was super easy!"
חסרונות: "When I got to the terminal there was no Iberia flight. Stuff from other flight company told me Iberia does not operate anymore. Shocked. I asked the stuff what to do, they called on the phone for me and told me their flights was transferred to American Airlines instead in another terminal. When I walked to the other terminal I was already too late. Paid $300 extra for rebooking. No one picked up the phone when I called service either. Never trusting this company again. Worst experience had."
יתרונות: "Closer to home"
חסרונות: "No gluten free snacks"
אחלה צוות אחלה אנשים אחלה שירות מומולץ ביותר
יתרונות: "Crew was making an effort...."
חסרונות: "A newer plane. First class was old and uncomfortable. Bins were small and didn't fit much."
חסרונות: "Less full"
יתרונות: "Got a row to Myself"
חסרונות: "No Masks really enforced"
יתרונות: "GREAT SEATS AND SERVICE"
חסרונות: "other than free flights, nothing"
יתרונות: "Convenient route, great United Polaris lounge at SFO for business passengers."
חסרונות: "The flight frequently arrives about an hour before customs desks are opened, so passengers are forced to wait inside the airplane after landing until the customs desks are open."
יתרונות: "Crew was helpful and nice"
חסרונות: "More movie options"
יתרונות: "Premium economy was great"
חסרונות: "Toilets were broken"
יתרונות: "Crew was pretty friendly"
חסרונות: "Food is disgusting, they should really be embarrassed to serve it to humans. Also, the seats are uncomfortable, don't don't recline enough, and don't offer enough room for normal-sized adults to sit comfortably on a 15 hour flight."
יתרונות: "Crew, seat, entertainment were okay..."
חסרונות: "The check in at CDG (Paris) was a disaster. There were 4 or 5 different flights checking-in at the same time so people were standing in line for hours... United did not have enough personnel to properly handle their customers. I suggest they make self check-in stations available for customers."
חסרונות: "A horrific, frustrating and humiliating experience at the Tel Aviv airport. United airlines did not inform me about the security process for transit passengers. I was subjected to humiliating search and with my bag still at the Tel Aviv, because they didn't have enough times Worst experience ever!!"
יתרונות: "Enough legroom in economy. Crew friendly and helpful. Kosher food good."
יתרונות: "T was an OK flight, not bad by economy standards. 10 1/2 hours to be endured."
חסרונות: "Well, I did not like that I had booked Lufthansa, an airline I like to fly, but it was really a United flight. The Lufthansa booking included the first checked bag as free. This information did not reach United and I was faced with a £45 fee for the bag! Not a pleasant surprise and I would like the money back. I would also like to make sure that the return trip does not cost me another £45!"
יתרונות: "The seats were comfortable and the entertainment was good."
חסרונות: "My video monitor was loose and I had to hold it up the whole time I was watching it. I told the flight attendant but they said they didn’t have a screw driver. The food wasn’t good."
יתרונות: "Alot of empty seats to stretch out"
חסרונות: "Very basic not so comfortable seats"
חסרונות: "Dirty airplain, 12h flight, the food a disaster, crew that don’t know to smile, restrooms dirty the igienic paper and a lot more...."
יתרונות: "The crew is friendly and helpful. The entertainment system is good and fairly modern. The entertainment over WiFi is a great option."
חסרונות: "There's no Premium Economy cabin. The Economy Plus seats are as narrow as regular economy seats. The food is fairly basic, and many other airlines serve better."
יתרונות: "the entertainment program was good, and the plane in good shape"
חסרונות: "food was terrible"
יתרונות: "Service was very good, they were on time and considering the flight time food was good too."
יתרונות: "Food, Service"
חסרונות: "Leg Space"
יתרונות: "Even though we took off late, the flight landed early. We were served two meals and a snack. Entertainment was fine."
חסרונות: "It's a 12 hour flight. It's exhausting"
יתרונות: "I purchased a seat with extra legroom and It was comfortable, the staff was accommodating, and the entertainment was good."
חסרונות: "The food was not good, salad was old, and overall not good."
חסרונות: "I am pregnant and took a 12-hour flight. The flight crew did not provide me with food for 11 hours of that flight. When I asked the flight attendants for food they told me they had none, and it was my fault I didn't bring anything to eat. then I saw them handing out food to business class. I understand that I did not shell out the class to fly business class, but it's not okay to not feed a pregnant woman. Additionally, when I was flying form you were not allowed t bring water onto the plane. The flight attendants only provided me one small water bottle an two small cups of water. I asked for more but they said no :( I will never fly United again"
יתרונות: "Service,management, food"
חסרונות: "The comform of the seats was very poor. Entertainment only worked half way. Stewards did not ask if I wanted to eat or not. Only pessengers on the alley seats were asked. Very little attention was given to make passengers comfortable."
יתרונות: "We enjoyed the ability to have beer and wine included. We thought the meals going to Tel Aviv and on the return were very tasty, good portions, and served at the appropriate times. We loved the choices of movies/tv that were updated and new and also included."
חסרונות: "The only issue we had was getting up to go to the bathroom midflight. There was some slight turbulence and the attendants demanded we sit down for safety (it wasn't too bad though) yet once we got back to our seats the turblence was fine, and we got up to go again and the same thing happened. There were long lines for the bathrooms. I'm not sure if that can be avoided though."
יתרונות: "the flight was cancelled!!!"
יתרונות: "Comfortable seats, pleasant crew"
חסרונות: "The flight was over 3 hours delayed (we took off later than we were planned to arrive). The boarding process was very long with frequent delays. There was no sense of urgency to board quickly. Once we were boarded we sat at the sky bridge for another 10-15 minutes before departing."
יתרונות: "We made it safely to our destination."
חסרונות: "Did not appreciate the flight attendants at all. VERY rude staff. Not considerate by making everyone wait a LONG time to serve food, which was not served in a friendly manner at all. It was quite obvious they did NOT care about our comfort or experience. Would NOT recommend unless I'm desperate and feel like being around people who hate their job and want me to know it."
יתרונות: "everything is perfect"
חסרונות: "i wish i have something to say"
יתרונות: "I liked the movies,they have many movies and I can choice"
חסרונות: "The flight was delayed and the employees of the front desk don't help anything. The service was worse."
חסרונות: "The crabbiest crew I've ever encountered - they even barked at each other."
יתרונות: "Flight missed and now sitting here in an empty airport waiting for my next day flight at 650PM. Btw all local hotels are booked. Thank you United for stranding an active duty Soldier!"
חסרונות: "Flight missed and now sitting here in an empty airport waiting for my next day flight at 650PM. Btw all local hotels are booked. Thank you United for stranding an active duty Soldier!"
יתרונות: "the staff was extremely pleasant, and so nice. the flight was ok"
חסרונות: "The gluten free menu wasn't very good, and also there were no gluten free snacks. 1% of the population has celiac, I expected more these days..."
חסרונות: "Not enough good movies"
יתרונות: "The flight attendant was GREAT!!!!"
חסרונות: "Again with the pretzels"
יתרונות: "Everything was great"
יתרונות: "Good legroom. Did not feel cramped"
חסרונות: "No access to movies because my earbuds would not plug into the hole for them. All food was nasty, inedible. Breakfast so bad even the smell of it polluted the cabin for the remainder of the flight. Just a cold ham or turkey and cheese sandwich would have been preferable. Attention from flight attendants was haphazard at best. Chose this flight because of good flight times but in future will avoid United if at all possible."
חסרונות: "Some moron decided that passengers shouldn't be allowed to bring drinks on the plane. This means that after passing security and customs, after buying an overpriced cup of latte, you are told to spill it or else. And that's in a country that lives on security. Unacceptable. Unjustified and unheard of."
חסרונות: "The food was terrible"
יתרונות: "More space than El-al. No delays"
חסרונות: "Food. We ordered 4 special meals and got only one!"
יתרונות: "There was more room on this flight. Comfortable. Staff was nice."
חסרונות: "Gate change/delay"
יתרונות: "Being on time"
חסרונות: "No leg room , can't stretch out your legs"
חסרונות: "Plane was small with very loud engine"
יתרונות: "lay flat bed in business class"
חסרונות: "The seat area wasn't cleaned properly"
יתרונות: "Crew was great and the boarding staff was very friendly."
חסרונות: "Flight was delayed"
חסרונות: "Flight was canceled completely. No email was send about the cancelation or explanation. Agents weren't helpful with readjusting flights"
יתרונות: "Crew was very friendly."
חסרונות: "App never worked so I couldn't watch a movie on the flight."
יתרונות: "I was satisfied with the friendliness of the flight crew. The comfort of the flight was satisfactory also."
חסרונות: "I was unhappy with the handing of my luggage when unloaded plane side in Houston. The unwillingness of the representatives of United to help was extremely dissapointing. My flight being delayed I guess was just the icing on the cake."