At least one free sandwich please
It’s was great experience flying with American Airlines
Ice cream, seat comfort economy plus, plane 787, Could be better if we are able to pick seats online.
Checking in online was impossible! I completed the travel documentation and saved it, but my record locator was not recognized over and over.
Was delayed and caused us to miss our connecting flight. In fact we've taken three Finnair flights in the last 3 months and every single one has been late.
For some reason l was unable to obtain my boarding pass online for both flights. I almost missed my last flight because it took so long to get one at the airport. Also my arm rest wasn’t moving and the movie on an 8 hr flight wasn’t working.
יתרונות: "The crew was amazing. The food was good"
חסרונות: "The transfer was a disaster. We had to go through the security check (even though the transfer was in the Schengen area) and almost missed our connecting flight."
חסרונות: "Boarding began 25 min after the indicated time. Huge crowd of people (big Airbus 330) was standing in the corridor in some kind of disorganized manner. Priority entrance was open, but then another 20-25 min in the closed waiting area, some kind of hoarder. Only then the mixture of all passengers was let through the sleeve to the plane. Why bother about Priority? Plane arrive in NYC 35 min late. Many transit passengers worried about their connecting flights."
יתרונות: "Speed boarding process."
חסרונות: "No entertainment system on a 3 hour flight..."
חסרונות: "Slow on boarding. I was swipe-checked twice, including the one by the airline."
יתרונות: "Crew was professional and courteous. Flight a little bumpy because of turbulence but otherwise fine."
חסרונות: "Boarding in Finland with not too many comfortable seats in waiting area. I'm used to boarding by group numbers but no such thing in Vantaa airport??? Food not good. Legroom seems tighter than a few years ago. Movie selection not great."
חסרונות: "Finnair had the worst leg room I've ever had in 50 years of traveling. It was so TIGHT that my knees were pressing up agains the seat in front of me the whole 8 hours of flight, even though I am only 5'7"! I felt really sorry for those passengers who were taller. Finnair also lost my checked in bag and delivered it 36 hours later without providing any compensation. Coming back the flight was delayed due to mechanical reasons, which caused a number of passengers miss connecting flights. This is one of the things that can happen to any airline, but only Finnair failed to provide an agent to take care of the passengers who missed their flights. So, after a 2 hour delay and 7 hours of traveling in the air, the stranded passengers had to find an agent in JFK who would rebook their flights. One of the worst traveling experiences. Will never travel Finnair again!"
חסרונות: "My luggage didn't arrive to Helsinki and has been two days since I have inform and they said it was going to come the next flight but didn't sent it. I have been two days with the same cloths and no cleaning products, so disappointing they don't seem to care of all the inconvenience I have been experiencing."
יתרונות: "It was a pleasant enough trip. Friendly crew, surprisingly decent food for a flight, and some decent entertainment available, though admittedly my headphones broke within a couple of hours for some reason, but by then I was nearly asleep anyway."
חסרונות: "It wasn't very comfortable and I had basically no leg room, but then, I sat in economy, so I can't be too surprised by that. Otherwise it was a good flight."
יתרונות: "The crew was very helpful and kind. The plane extremely comfortable"
יתרונות: "The flight was good! Much better than US domestic carriers with comfortable seats and a good layout to the aircraft."
חסרונות: "Food was good, not great. Crew was attentive but missed being great by one notch and the flight could have been faster. All trifling details. But overall... If they didn't run out of chicken on the flight"
יתרונות: "The flight was on time and everything ran smoothly."
חסרונות: "It was a bit confusing that the tv's came out out the seats, an announcement about that would have been helpful."
יתרונות: "I was very satisfied by the flights by Finnair - kind personnel, good food, on time flights."
יתרונות: "Very nice flight"
חסרונות: "Food was too salty"
יתרונות: "No frills but efficient"
חסרונות: "Food choice limited"
חסרונות: "We paid for economy comfort and signed up for the 2x2 seats. Instead we received the 2 seats in the middle of 4. we were more than upset, there is no way we would every request the 2 worst seats in that area and given my husband is 6'6' Did not make for a happy experience."
יתרונות: "It was a very smooth fly,enough space to sit,great staff."
חסרונות: "The entertainment TV is very low quality ,bad sound and very poor choice of music.One in the front of me didn't work and I used one beside me..I don't take it too seriously,but that is what I experienced and noticed."
חסרונות: "Wasn't given vegetarian option for food and don't eat meat."
יתרונות: "The crew was friendly."
חסרונות: "The seats are cramped and the most uncomfortable I've ever sat on. An 8 hour red eye flight made it unbearable. The food is pretty terrible too. This is the last and only trip I'll be flying Finnair."
יתרונות: "I got to my destination, eventually."
חסרונות: "Cutting corners and cheap. The personnel isn't helpful, they basically don't care about you, typical nordic behaviour. Flights were delayed. Upgrade to business was not worth. Hidden costs. Overall a bad experience."
יתרונות: "Good movie selection"
חסרונות: "Only drinks with dinner, other airlines serve the whole time. Limited selection of drinks. Other airlines do not limit. Not enough leg room and I'm only 5'7. Seat in front leaned back to far."
יתרונות: "fast boarding"
חסרונות: "rude crew- the crew was impolite to all passengers."
יתרונות: "Sorry I like the price ...."
חסרונות: "There was no food the stewadress we're not so kind the did not give a over only after begging them and I do not like the flight time. I like the save try very much and this is important"
חסרונות: "They let us board before fixing an electrical problem causing major delay. They needed a new part and they thought they could jerryrig a repair!"
יתרונות: "Spacious, on time and smooth"
חסרונות: "There were no vegetarian options and I was unsure where to select a meal preference. This means that I did not eat anything for the duration of the flight....."
יתרונות: "Food was provided when the flight was delayed for 2 1/2 hours. I also really liked the text update from kayak about the delay. The airline did not keep me updated but kayak did."
חסרונות: "The delay when it was already a 6 hour flight. I also was not able to reserve a seat because I had booked through kayak and not with the airline. Finally of the most irritating of all annoyance was that there was no movie. This was an international flight and there was no entertainment. I will never fly American Airlines again."
יתרונות: "I liked everything about my experience on four Iberia flights. The boarding was fair by groups and they didn't allow people cutting the lines. The planes were new. The food served was very good and had a great variety of tastes to please different cultures. The entertainment system on my seat was awesome!! Customizable music playlist that was All genres of music. The navigational pages were fun and interesting and the movies were current."
חסרונות: "I booked this through Finnair and it was a British Airways code share .I was unable to get the record locator for BA and could not check in prior to getting to the airport ."
יתרונות: "Service was very good"
יתרונות: "The crew was attentive, the plane left on time, we arrived very early at our destination."
חסרונות: "The people working at the American Airline counters at the Philly International Airport are very unhelpful and rude. When the check-in kiosk said to get assistance from a rep, the reps told me they could not move from behind their counters. The TSA people people were worse. They treat passengers as if they are dogs, never saying please or thank you, but giving commands in condescending tones to people."
חסרונות: "Entertainment services weren't functional for the first 2 hours of the flight"
יתרונות: "Usually a 7 hours flight is a torture for me, but with their outstanding service I didn't notice how time flew by.The flight attendants were providing us with all necessary information about next connections."
חסרונות: "Seats given away that we selected six months ago even though we checked in days early. Four family members all over plane."
יתרונות: "Departed on time and arrived early. What more could you ask for?!"
יתרונות: "The more modern plane with USB ports that actually charge and the higher quality and bigger displays really help make the trip more enjoyable."
חסרונות: "Not as much to eat on this BA flight back to Philidelphia from Hethrow as there was on the American Airlines flight there."
יתרונות: "Nice dinner, drinks, and snack services"
חסרונות: "Could be a little friendlier. Lights on the whole time during a red eye was pretty annoying. Don't know if this was on purpose or a malfunction. Entertainment system was hard to see and a little outdated."
יתרונות: "The staff was friendly, the food was good, and the entertainment system worked perfectly."
חסרונות: "The gentlemen in front of me kept his seat reclined through the whole trip, making my space quite cramped. I know this can't be helped, but it does make the space a bit claustrophobic."
יתרונות: "I thought the BA/American/Finnair flight was excellent. The food was delicious both ways, much superior to United, American or Continental which I often fly. Excellent food, legroom, inflight entertainment (going out my row of seats - well, nobody could get any entertainment access) all was very good. Loved the newspaper choice when leaving Gatwick. I would definitely recommend again."
חסרונות: "Plane was not even parked at a gate. hat to be shuttled from plane to terminal"
יתרונות: "Nice one"
חסרונות: "Nice one"
חסרונות: "experience was awful. Helen Rowena Boysen"
יתרונות: "On time arrival."
חסרונות: "Nothing really. Short flight so no entertainment."
For long flights, 2 full meals should be served.
Air France lost my luggage again Its the second time in a week
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
Good cabin crew, Wi-Fi availability al through my trip.
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
Always exceptional service
יתרונות: "Take off and landing"
חסרונות: "Layover time"
יתרונות: "El entretenimiento"
חסרונות: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
חסרונות: "Short and sweet"
חסרונות: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
חסרונות: "Our request for vegetarian meals got lost after a glight was cancelled."
יתרונות: "Amazing crew and on time flight"
חסרונות: "Entertainment worked sporadically"
יתרונות: "Staff were friendly and seats in business were super comfortable."
יתרונות: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
חסרונות: "Seats were not comfortable, even in Comfort + seating isle."
יתרונות: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
יתרונות: "The crew was excellent."
חסרונות: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
חסרונות: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
חסרונות: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
יתרונות: "Crew was very nice and the food was excellent."
יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
חסרונות: "Arrived 5 hours late"
חסרונות: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
חסרונות: "I ordered Asian Vegetarian Meal. But they served me only pasta."
יתרונות: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
חסרונות: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
חסרונות: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
יתרונות: "25 min ahead schedule!!!"
חסרונות: "Cabin space, too narrow rows."
חסרונות: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
יתרונות: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
חסרונות: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
יתרונות: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
חסרונות: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
יתרונות: "Very good male crew member. Pilot genuinely apologetic for the delay."
חסרונות: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
יתרונות: "The crew were nice."
חסרונות: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"
חסרונות: "They were unfreindly and rude."
יתרונות: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
יתרונות: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."
יתרונות: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
חסרונות: "Only 1 bathroom (toilet) for all of first class"
יתרונות: "Nothing particular"
חסרונות: "Nothing particular"
יתרונות: "Punctual, great food in Premium Economy, friendly crew."
חסרונות: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."
יתרונות: "Crew very professional and nice food Boarding process well organized"
חסרונות: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
יתרונות: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
חסרונות: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."
יתרונות: "Short, lots of leg space"
יתרונות: "Not much."
חסרונות: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."
יתרונות: "All crew I interacted with was great, friendly, and helpful."
חסרונות: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
יתרונות: "Not much"
חסרונות: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"
חסרונות: "Meal choice missing kosher non-gluten combination."
Tickets were cheap but it says no where that food was not included, I travel Austrian, Swiss and Turkish airlines all the time always food is included, never flew Norwegian again
חסרונות: "Delayed the flight so long and it was a longer process then it said"
יתרונות: "Crew was wonderful."
חסרונות: "Freezing cold. Entertainment was limited. Airplane food is what it is."
יתרונות: "Crew was great as were the Premium seating. On the whole I thought Norwegian was a good value and pleasant flying."
חסרונות: "For a while there was only one person to handle everyone checking in, later there were three at most for the whole plane. We were also told to throw away the baggage tags printed by the kiosk for new ones from the attendant. So why put you through lining up for kiosk check in?"
יתרונות: "The flight was punctual and there were no issues taking off or landing."
חסרונות: "Some crew members refused to speak or try to understand French; others did not speak English. This was very confusing for me and I had to interpret for my neighboring passengers. This should not happen on a Paris - Los Angeles flight. In flight movie selection was poor."
חסרונות: "They didn’t let anyone check in online. So there was a huge line of people all trying to check in at one time and caused a problem for other ticket desks in the area. If they just let you check in online like every other airline it would have been more seamless and saved everyone a lot of time."
חסרונות: "Carry on luggage had to be put below AGAIN as there wasn’t room in overhead lockers. Then had to wait 25mins for luggage at carousel."
יתרונות: "We didn’t order any food. Free drinks would have been nice. Crew was nice. Entertainment was a good surprise."
חסרונות: "Having the choice of no drinks or $5 drinks was unpleasant. Also, why were we crowded three in a row of three seats when there were rows (of three seats) with only one person? Also, it was a major pain in the neck to be stuck at CDG with all our luggage (which we had to claim after the previous flight — surprise! — since we bought out ticket through Kiwi.com) for hours, due to Norwegian Air not allowing us to check in yet."
יתרונות: "Modern plane"
חסרונות: "8 hour international flight and they dont offer free water? Staff boorish and entertainment limited but works well."
יתרונות: "No delay leaving Madrid and the check in very organized."
חסרונות: "Getting to NY we have to taxi for one hour"
יתרונות: "The price"
חסרונות: "Old aircraft Abu Dhabi-Oslo had no inflight entertainment service and no meal service - 7 hours!"
חסרונות: "There was no food served- besides that which one could purchase. We got drinks coffee tea or water only. There was no entertainment either."
יתרונות: "New equipment Boeing 787 Dreamliner"
חסרונות: "I had to pay for first pice of laggige and for food"
יתרונות: "Fast processing, fast baggage, very efficient"
חסרונות: "They charge for drinking water, no snack, no morning coffee"
יתרונות: "Great plane and crew. More than I expected"
חסרונות: "Norwegian airlines handling of their 3 hour delay and subsequent missing of connection flight."
יתרונות: "Modern plane, nice crew, good air, enough seat space, easy ordering and paying for food"
חסרונות: "It was pretty cool the whole time and I’m not somebody who freezes in airplanes"
יתרונות: "We liked nothing"
חסרונות: "Super budget airlines. Nickel and dime you for everything including water on a 5 hour flight. The flight was delayed but they never posted it and I have no idea why they have boarding groups since they allow everyone on at the same time. All the magazine says they have charging ports-they don’t and the WiFi is spotty at best.."
יתרונות: "Friendly crew Comfortable clean planes"
חסרונות: "Departure delay JfK Luggage at Amsterdam took way too long"
יתרונות: "Very friendly staff. Very accommodating. Had a delay of 1 1/2 hours (it happens). Lounge was awesome. Long line to get in waiting area to board. Was very crowded in the room right before boarding."
חסרונות: "Somehow I got gluten free meals when only my wife should have. The crew helped us through this though as best as they could."
חסרונות: "My wife and I made our reservation 4 1/2 months in advance. We were notified of an airplane change and only upon my further investigation and telephone calls to Norwegian it was apparent that we no longer had seats we had reserved. As a result we were stuck in the last 2 seats in the rear of the plane. Extremely disappointed with Norwegian. Richard and Sharyn Klassen"
יתרונות: "Expedited service. Arrived early. Great onboard staff service."
חסרונות: "Small screens for media viewing."
חסרונות: "The flight kept getting further delayed but remained th same after the flight took off, then when it was due to land at lax and we were there waiting it updates to an additional 45 minute delay. You couldn’t have updated that before the arrival time? Poor customer service!"
יתרונות: "For a low cost airline its ok"
חסרונות: "The help this company is offering for delayed or lost luggage is less then minimal"
חסרונות: "Lost baggage and no updates about any searching process"
יתרונות: "Good service, smooth boarding, 2 meals, comfortable flight."
חסרונות: "Crowded space like most flights."
חסרונות: "Crew did not even offer a glass of water. Cabin crew was rude. An hour and a half delay at Newark AFTER we landed due to "not available gate" Lost luggage. Took over 25 minutes for a rep to get to Baagage Claim. Next morning and still waiting for a claim number."
חסרונות: "Flight was delayed by 1 1/2 hours. Missing my connecting flight from Oslo to Munich"
יתרונות: "Flight was inexpensive."
חסרונות: "More than 1.5 hours late and NO NOTIFICATION FROM AIRLINE. Not even when I was checking in. No offer of even water to passengers who didn't buy meal plan-Illegal on an 8+ hour flight. Awful."
יתרונות: "Comfortable planes and great prices"
חסרונות: "Having to pay for drinks, even water!!"
חסרונות: "Everything. The check in machines were broken so I was FORCED to miss my flight. I had to pay $329 to get the next flight which was the next day and I paid for insurance. I'm across the world with no working phone, nowhere to stay and barely have anymore money yet instead of the desk right in front of me helping I had to call Norwegian. I've never heard of an international airline that doesn't feed you for 10 hours and then runs out of food for you to even purchase. It's madness. I will NEVER fly Norwegian again and I will let everyone know not to either."
יתרונות: "We took what was to be a 9 hour flight from Denver to London and the service was great. My fiancée has allergies to food and the staff took good care of her and made sure that she was getting meals that had no triggers in them. For me the seats are always a bit too tight for people with real shoulders. It’s okay though I’m used to that. But then landing 40 minuets early was great. It allowed us to go through the border and still be on our way as quickly as if we were home in the states."
יתרונות: "I believe the only thing I did like about the trip was the easement of getting checked to board the plane. Other than that, maybe just the price of my flight."
חסרונות: "Where to begin, first of all the flight was delayed. And not just one or two hours, but almost 5 hours! The communication from the boarding crew was atrocious, as they did not keep us informed until maybe an hour after the fact that it was already delayed. After finally being cleared to board we were all cramped and rushed on a shuttle from the waiting area to the plane. I've been on cramped planes before, but maybe not this badly. I received a middle seat, which was alright, but the amount of space to move around in was unacceptable. I attempted to load my carry on in the storage compartment overhead but it was all taken up. That made matters worse in terms of having space to stretch my feet out, as the person's next to me were not the kindest and kept cramping me even more. The delaying of my flight made me miss my check in to my hotel two hours later. I lost most of my day I'm being able to have free time before the check in due to it. Overall, I was not satisfied one bit with the airline service. I just hope that my return flight is a more pleasant one."
יתרונות: "Crew was extremely helpful. The flight was delayed and it was cutting it close with my connecting flight. One of the crew members had the bus take me to my terminal and I made the flight."
יתרונות: "The flight itself was really good, smooth and easy. The staff were also very helpful. Good value for money"
חסרונות: "The plane hadn't been cleaned properly, there was still food in the pocket in my seat from the flight before. And they didn't bring the trash through nearly often enough which resulted in passengers leaving wrappers and cups on the floor. We were 30 min delayed as well."
יתרונות: "Disability access at Gatwick was excellent. Quick, polite and efficient service from arriving at the airport to boarding the flight Can’t comment on food as did not have any."
חסרונות: "The flight was almost full with only a few empty seats at the back of the plane. I was on crutches with a broken ankle and had asked politely if I could be sat next to an empty seat so I could elevate my foot (doctors orders) and because my boot would not fit under the chair in front. The crew made no effort to seat or switch me to a seat at the back next to one of the few empty seats. It was a very uncomfortable flight and I had to keep my foot in the aisle and stay awake to avoid being run into by the food or drinks cart. Poor selection of movies. Mainly older movies. While I actually appreciate the cheaper flight and being able to avoid paying for the food I think that they should offer water. There is only so much you can carry into the flight and having to buy water is ridiculous."
חסרונות: "They don't give you ANYTHING onboard. Literally NOTHING but a glass of water. You pay for everything. Horrible!!"
יתרונות: "Nice flight on a very nice plane."
חסרונות: "Baggage handling on the way back was rough. Wrecked my new suitcase."
יתרונות: "Value was great. Though not lie flat, seats had a good recline and were comfy."
חסרונות: "There were no pillows or amenitt kits and video selection was thin but for the price, who cares?"
יתרונות: "I received a meal and a breakfast to go for no additional charge."
חסרונות: "I booked a Norwegian airlines flight but it was actually run by another airline. The movie selection was bad and the touch screen did not work very well. The seat were cramped and they did not pass out blankets."
יתרונות: "Its very cheap! But its a typical no-frills airline that doesn't give you food, extra leg room, etc. The woman at the check in line was super nice, though, and gave me a seat in an empty row."
חסרונות: "They didn't give us any (free) food for a flight from Providence to Dublin. You have to get your carry on approved by the check in desk first, so you can't go right through security even if you've printed out your boarding passes."
יתרונות: "Flight was good and crew was friendly. Good entertainment options."
חסרונות: "I didn't realize that with this class of ticket it is bare bones, meaning you don't even get a soda or anything, you have to order and pay through the computerized snack bar and then they deliver it to your seat. If you ask for a glass of water they will give it to you but they don't ask. Also they did not pick up any trash until the very end of the 8 hour flight. You get what you pay for! Overall it was okay for me but it was a bit surprising that with such a long flight they don't offer even a soft drink or coffee/tea!"
יתרונות: "In-cabin staff & service fine. No complications with baggage - appreciated when we are traveling as part of international trip."
חסרונות: "Boarding process in Bergen a bit disorganized"
יתרונות: "The crew was reasonably customer-friendly and the individual entertainment options made long flight easier, and economy class at the back of the airplane was as comfortable as can be expected."
חסרונות: "The pre-boarding and boarding experience was dismal, with extended delays requiring leaving the gate area accompanied by vague explanations and conflicting instructions about when to return to the gate, when to expect an update, and how to expect the update to be communicated. Instead, ground agents were rude and blamed passengers' confusion on us rather than their own lack of coordination and communication among themselves."
חסרונות: "The tickets are extremely unclear as to which airport they depart and arrive at."
יתרונות: "The flight attendants are very welcoming and kind. The cabin has a positive atmosphere and comfortable seating. Food was also surprisingly excellent."
חסרונות: "A bit cold."
יתרונות: "plane seemed rather new."
חסרונות: "WiFi did not always work."
יתרונות: "Boarding by seat number made boarding go smooth"
יתרונות: "I loved the flight"
חסרונות: "Paying for water is somewhat strange"
יתרונות: "The entertainment was good and the flight was on-time in both directions"
חסרונות: "The lights! During a red eye flight, people want to sleep. Don't turn the cabin lights on every hour. Also, free water would be really nice."
הצוות זירז את האנשים שיתישבו כדי שהטיסה לא תתאחר היה יכול להיות טוב יותר ולחסוך זמן רב בעליה למטוס אם היו מושיבים משפחה ביחד ולא מפזרים אותם על מטוס שלם היינו 5 אנשים כל אחד יושב במקום אחר זה ברור שזה נעשה במכוון כדי שאנשים ירכשו מקומות ישיבה. אבל מדובר בישראלים. לא פריירים ליקר כרטיס טיסה שגם ככה יקר בשביל נסיעה של פחות משעה. הסידור של הישיבה גרם לעכוב ובלגן בטיסה רחל
The flight was delayed by one hour, no one told us anything,
הצק אין היה גרוע משכו אותנו עד הטיסה רק לפני עליה למטוס יתאפשר לעשות
Flight boarded very late and then flight took off over 2hrs late. No food and drinks provided at airport despite law. Then before landing in Berlin, crew announced that the flight was so delayed that the airport was closed for landings and flight was diverted to Hanover. Flight crew stated over the PA that buses would be waiting at airport to take passengers to Berlin. In fact, no buses or help was provided and passengers were left looking for their own way to Berlin at 1am, when there were very few options Bad bad bad conduct
חבורה של נצים גרמניים יחס מזלזל ואנטישמי בצורה בלתי סבירה .. לא נוסעת איתם בחיים יותר!!!! וחצי מטוס התלוננו על אותו דבר חברה פח
אין בידור - מה השאלה הזו חבל שלא ניתן להשכיב את המשענת כדי לנוח !
המחיר היה מאוד נוח - הצוות מסביר פנים - הטיסה הייתה נעימה - האוכל שהזמנתי היה בסדר-המרחק בין הכיסאות סביר - חבל שלא ניתן להשכיב את המשענת כדי לנמנם .
היה רצוי שהנחיתה תהיה רכה יותר... הטיסה היתה נעימה
the worst experience in my life
יתרונות: "I was traveling with a handicap, the staff was very polite, patient and helpful"
יתרונות: "The crew on the plain were great"
חסרונות: "The flight was delied and no one let us know The ground crew wasnt nice at all, even a bit meen..."
חסרונות: "There was a delay of 2 hours when the boarding du"
יתרונות: "Short flight"
חסרונות: "Give free water"
יתרונות: "Friendly crew. Good leg room."
חסרונות: "Magazine racks on back of seats would have been good."
חסרונות: "La aeromoza , poco educada. Las del boarding me cobraron una maleta cuando en el check in nunca me avisaron, ni dieron la opción, de hecho a cada pregunta nuestra tuvieron que acudir a la encargada, todos principiantes, y eso significó que yo tuviese que pagar 20 euros por una cartera de mano."
יתרונות: "Easy trip. Crew relaxed, short flight."
חסרונות: "The process of getting on the flight is the most exhausting part: distance to Terminal 1, multiple screenings and checks, then another long bus ride to the plane. The flight itself was is the easiest part at this airport."
יתרונות: "Service and comfort means ryanair"
יתרונות: "The frew was nice"
חסרונות: "When I made the reservation, I paid 20 Euro for 1 suitcase (20 kg.), but was surprised to realize that the payment was not valid for the whole trip (but only for one flight). I had to pay 40 Euro for the flight back. It could be helpful if you'd clarify this as part of the reservation process."
יתרונות: "Flight took off on time"
חסרונות: "Seats are very uncomfortable"
יתרונות: "Crew were polite and friendly. Aircraft was clean and comfortable and the price was unbeatable."
יתרונות: "There was nothing that I liked about Ryanair airlines"
חסרונות: "A kiosk center will be easier for check in at the airport. People would not miss their flight or complain about crowdiness. Paying for a boarding pass in absurd. If a person paid for their flight they should not have to pay for a boading pass. The Ryanair App has technical difficulties"
יתרונות: "Thete is nothing really good in low cost flight, so if you are not expecting you will not be disappointed. Recommend purchase the priority package in advance and allowed to bring two items on board."
יתרונות: "Helpful staff especially with disabled access."
חסרונות: "Not seated together with my wife despite booking months ago. Very cramped conditions on a very full flight meant it was uncomfortable Bought our own food onboard as realised everything was charged for. Even water."
חסרונות: "Poor check in Service ... bullying. Paid 40 Euro each for 3 extra bags .... website extremely unclear. Plane had to return after taxiing to let ‘unwell passenger ‘ off. No other ongoing explanation... took an hour to get him off ! Felt quite unsafe ! Had to ask if they retrieved his bag ."
חסרונות: "Their staff not helpful on desk Asked them the question how to get boarding code pass barely answered"
יתרונות: "Price and punctually."
חסרונות: "As mentioned being separated by the “ random computer choice of seats. We were put rows apart both with empty seats either side of us, we fly lots and only Ryanair and Jet2 do this."
יתרונות: "Smooth boarding Friendly staff"
חסרונות: "Flight was delayed 1.5 hrs Dalayed at the gate 1 hr Waiting at the baggage claim 1.5 hrs Very disappointing"
חסרונות: "Tutto in ritardo anche afumicino abblamo aspetato oiu di 2ore per le bagali.la partenza in ritardo,e poi abbuamo viaggiato piu di 4ore"
יתרונות: "Cloud outside of airplane."
חסרונות: "When this stupid company will departure ontime?"
יתרונות: "Check in was very efficient"
חסרונות: "I recently had hip surgery. The amount of space available was horrible given my already limited mobility and pain."
יתרונות: "Short flight Flight itself is cheap Plane ok"
חסרונות: "Could not seat with my partner - it looks as if it is done on purpose so that people will pay Also - the price for the suitcase is outrages and much too expensive"
יתרונות: "I liked that I got a seat on the plane and it didn't fall out of the sky"
חסרונות: "Stansted Airport was just a complete shambles. Ryanair used a gate thhar had almost no seating and the flight left 30 minutes late."
יתרונות: "I liked they didn't cancel the flight, and I liked the air steward was as pissed off as me."
חסרונות: "The two hour delay for a one hour flight, and being dumped at an airport at 1am in the morning. Not great."
חסרונות: "Flight delay, everything costs money, even a glass of water. I never will fly with them"
יתרונות: "The price of the ticket"
חסרונות: "Nothing!! No place for the legs, minimum !!!! No option to move the seat back !! All the flight the light was On"
יתרונות: "I like the legroom that I seem to find out your flights. I am tall and normally feel very uncomfortable while flying but the legroom on the 3 Ryanair flights I have taken in the past few weeks was very good. Thanks Julian"
חסרונות: "I don't like the carry on options. I would like to be able to take a normal carry on and also a computer bag. The size of the second bag is much smaller than a computer bag. If you updated this for the express boarding people I feel you would get many more who would pay the extra money to have that option. Making another option costing more money to take a computer bag would be a poor idea as some of your actions are already seem as money grabbing. Thanks Julian"
יתרונות: "price and schedule were very fine on time pleasant staff"
חסרונות: "they changed their onboard bag policy was changed several times between our purchase of tickets and flight date , poor policy and customer relations"
חסרונות: "1. I brought a trolley according to the specifications in the web page and the message sent to me. They claim it was too big, even though it did fit into the box they use to measure the luggage, saying that it fitted too tight, and insisted on my paying an extra 50 euro. 2. They purposely split family members in the hope that people will pay extra to sit together. We did it on the first leg, but then managed to switch seats without extra cost in the second leg. It just required several people switching around."
יתרונות: "best food and drinks best clubs"
יתרונות: "Low price"
חסרונות: "delay of 1:30."
יתרונות: "on time"
חסרונות: "Flying shop"
יתרונות: "The crew traveling out of Rome was pleasant is the only thing positive I can say."
חסרונות: "-we paid extra for priority boarding and did go through the line first to board the shuttle to the plane but then they had everyone else from the overbooked plane crowded like sardines into the same shuttle. It was a waste of money. -traveling to Rome on Ryanair we took samsonite carry on luggage onto the plane with no problems. Leaving Rome we were told to recheck our luggage size. The wheels stick out a little and they made us pay 100 Euros to check our bags. Once on the plane we saw many passengers with luggage and bags much larger than our own and did not have to pay to have them checked. We were the only Americans on the plane. -The seats do not recline and are at a 90 degree angle which is very uncomfortable for a 3 hour flight. -the crew traveling to Rome was very rude. -the seats were dirty with food and crumbs before I sat down and there was trash and food on the floor. It is as if the plane is not cleaned routinely."
יתרונות: "Ryanair was a great surprise. I am 1.79 in height the seats were not cramped, yes they do"