Horrible seats. Boarding with a bus? We didn’t pay for low cost.
Rude staff late departure uncomfortable seats no entertainment
יתרונות: "fast and friendly checkin, fast boarding, easy transmit"
יתרונות: "The seat i got was great"
חסרונות: "There was a delay"
יתרונות: "Although economy, it was pleasant and okay"
חסרונות: "I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high."
יתרונות: "The crew was nice. The economy seating was sorta spacious, but then again, it was economy. I’m 6’2” and my knees didn’t hurt."
חסרונות: "It’s standard European airline. Don’t expect Cathay, Singapore or Emirates."
יתרונות: "Staff and the service"
חסרונות: "Dinner was so bad"
יתרונות: "The flight attendants where good and welcoming"
חסרונות: "Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard."
יתרונות: "New dream-liner from Wew to ORD"
חסרונות: "I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!"
יתרונות: "Space, happy vibes, clean"
חסרונות: "Nothing it was super"
יתרונות: "Quick boarding decent legroom"
חסרונות: "Breakfast was not great"
יתרונות: "On time, nice breakfast"
חסרונות: "Not enough leg room, same as everyone"
יתרונות: "The flight was short: 4 hours. It was in time, etc. Certainly no entertainment."
חסרונות: "After the breakfast (rather poor) no drink was suggested. There was a cup for tee or coffee. Empty one. After the breakfast they just took it away with other dirty dishes. It happened to all passengers in my neighborhood."
יתרונות: "Service was great, the stewardess's were very professional and very caring without being too personal which is great for me .Every was done quickly and professionally with a great sense of efficiency and purpose .Hard to explain but so different from other airlines . Multimedia was phenomenal"
חסרונות: "Food portions were smallish but acceptable .Seat reservation service got totally mixed up ,reserved one seat and got another .Maybe software glitch ,needs to be fixed."
יתרונות: "new plane, half empty, good and friendly service"
יתרונות: "Very nice crew."
חסרונות: "Buses to aircrafts. No snack on short flights."
יתרונות: "You guys have. Very professional crew !!"
חסרונות: "The customer service In Europe wasn’t helping out at all"
יתרונות: "Overall reasonable flight. Nothing to write home about"
חסרונות: "Breakfast was what I imagine prison food must be like. Rest of meals were fine"
יתרונות: "There was no in-flight entertainment system so I rejoiced to discover there was in-flight WiFi."
חסרונות: "But Wifi did not offer much, just some summary descriptions on the destination. I'd be enchanted to get via WiFi the well-known in-flight map showing which leg of your flight was accomplished."
יתרונות: "The crew was very very nice and flight was very quick."
חסרונות: "No entertainment at all, music nor tv :/"
יתרונות: "The crew were very kind. The food was good."
חסרונות: "The space between the seats is very narrow and there is no entertainment."
חסרונות: "We didnt get our kosher food so we didnt aet on this flight"
יתרונות: "Good place for the legs"
יתרונות: "Could not tell that I need gluten free meal. And the early check-in didn't work."
יתרונות: "The food was tasty, the crew was nice and overall it was realy good"
חסרונות: "There wasn't any movies or music as entertainment"
יתרונות: "Spacious aircraft. Polite crew. Even good food. On time."
יתרונות: "The flight was very smooth"
חסרונות: "We were 7 persons on the flight so we brought 7 bags to get on the plain but in the check in they told us that the flight is crowded so we can't get so many bags on. The flight wasn't full and there were plenty of room for our bags."
יתרונות: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
יתרונות: "The meal was ok The airplane was clean"
חסרונות: "Seats were very nerow .No help from the crew . Flight delayed"
חסרונות: "Maybe I should ask for vegetarian meal, because the meal I got was not tasty at all."
יתרונות: "All was great"
חסרונות: "except we could not do an online check-in"
יתרונות: "Staff, seats (exit)"
חסרונות: "No screen,no entertainment, the food was very bad even for airlines food, for a 4 hours flight cancel the food and make a cheaper flight."
יתרונות: "Ok flight' late leaving from Vienna because pulling luggage when passengers missing,."
יתרונות: "Pillows were great, blankets clean and comfy, food was even good, staff was extremely helpful and polite.."
חסרונות: "nothing, it was a great flight from beginning to end"
יתרונות: "just excellent!!!"
יתרונות: "They offered passangers ti move to raws that wete half empty so we will have more room."
יתרונות: "Good service. Enough space for the legs. Drinks before and after the meal ."
חסרונות: "No usb to charge the phone. No media or moovies on the flight. Should inform ahead of time so we would download moovies to tablet or phone."
חסרונות: "rAND OM BOARDING PROCESS WITHOUT ANNOUNCEMENTS"
יתרונות: "I like the cotrious service. But I wish this international flight would take two suitcases instead of one"
יתרונות: "Flight services were good. Staff friendly. food was good"
חסרונות: "boarding at Tel Aviv was terrible. Specifically a staff member name Michelle was unprofessional and did not care much about passengers who waited for hours at the Group line because there was no indication that it is a group line. No one from the airliner bothered to explain or advise the passengers who were waiting and after more tan hour waiting when they eventually got to the head of the line they were told to go and stand in other lines. This was insane Long waiting times confusion Flight was late hence almost missed connection"
יתרונות: "The overall flight wads excellent."
חסרונות: "Boarding on the return flight was poorly handled as there was no organized boarding."
יתרונות: "Check in and gate agents in TLV were top shelf pros, fast, friendly and to the point with a smile. Crew on board followed through as well."
חסרונות: "Food was crappy and there was no entertainment on board at all. Also, crowded seating."
חסרונות: "No soap in the toilets"
חסרונות: "There weren't a single blanket on the whole flight"
יתרונות: "The service was fine, although I suggest that Austrian Airlines will consult with someone who joj is to train the staff to be more efficient."
חסרונות: "The food was bad."
יתרונות: "The good and service"
חסרונות: "No TV screen"
יתרונות: "The company that not give us what lthay have to after we lost our tour at Berlin"
חסרונות: "Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again."
יתרונות: "Food was not available for flight."
חסרונות: "Drops coming down from the Air condition system"
יתרונות: "Good. Thank you."
יתרונות: "it’s wasnt a full flight, so that was nice"
חסרונות: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
יתרונות: "Crew was great"
חסרונות: "Didn't have the vegetarian meal I ordered"
יתרונות: "Really friendly crew"
חסרונות: "No entertainment, worst food I've ever had at an airline"
חסרונות: "My sun glasses were stolen out of my luggage !!"
חסרונות: "the seats and service as a whole"
חסרונות: "I missed the flight to Manchester due to delay in the flight to Munich"
יתרונות: "Friendly staff.. Good food and as we had emergency exit seats there was plenty of leg room. Unfortunately no entertainment was offered on this flight."
חסרונות: "No entertainment. Plane was cold."
חסרונות: "We had 30 minutes delay"
חסרונות: "I couldn’t eat the food"
יתרונות: "On time, easy boarding, nice crew"
חסרונות: "Seats were hard as rocks, I was squirming within the first hour. No entertainment."
יתרונות: "The service. Smooth flight."
חסרונות: "Need AC outlets and TVs"
חסרונות: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"
יתרונות: "crew is nice"
חסרונות: "breakfast was pretty lame !"
יתרונות: "Went smoothly and without delays"
חסרונות: "Food was horrible. The buns and croissant were cold and not fresh"
חסרונות: "Where is my bag"
יתרונות: "Very good care ofrom the staf Not cold"
חסרונות: "The breakfest was terible. Not tacty a t all. No entertainment. We took 2 difernt meals and both bad"
חסרונות: "Terrible boarding. Finally we were almost 1 hour delay in departure"
חסרונות: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
יתרונות: "Accurate. Friendly."
חסרונות: "My suitcase weal broke during the flight!!"
יתרונות: "A lot of drinks"
חסרונות: "One hour in late"
חסרונות: "2 hours delay. Bad food"
חסרונות: "The flight was cancelled , for tecnical reason, we got very late flight instead- 12 hours delayed. We didn't get compensated for tall the in convenience"
יתרונות: "Nice crew"
חסרונות: "Delay for 45 minutes; unfortunately, it's becoming a trend at Lufthansa"
יתרונות: "The crew were very helpful, and the food was quite good."
חסרונות: "This was an old plane. There were no video screens or wifi. Legroom was minimal."
יתרונות: "The food (breakfast) was great. The plane was clean. The whole operation was very orderly."
יתרונות: "The crew"
חסרונות: "No TV"
יתרונות: "Friendly. And efficirnt crew"
חסרונות: "I didn't got the seats i asked for in the check in."
חסרונות: "Little food"
יתרונות: "Everything is very good!"
חסרונות: "Not enough leg ro in economy section."
חסרונות: "The flight was delayed 1.5 hrs and then completely canceled. They never gave us a reason as to why it as canceled and when they canceled it, they directed the entire group of the people on the plane to 4 different gates before getting a gate agent to tell us that we had to leave the gate and go back to the ticket counter and start over again. The security in Israel is very intense, so this was a big hassle. Then they only had 3-4 gate agents to rebook all 300+ people on the flight so we waited in like for 3 hours."
יתרונות: "On time"
חסרונות: "Uncomfortable seats"
חסרונות: "The seats were too hard. I have never felt that way on any other flights."
חסרונות: "Checking in in Tel Aviv was the worst experience I have had in checking in. The ladies just sat there, explained almost nothing, gave no eye contact. Finally, they told me the flight was overbooked and that was why I was waiitng. They offered nothing else--as if I had done something wrong (the impression they gave me), rather than Lufthansa. I waited a full 1 1/2 hours. No other explanation. At the very end, when they finally put me on a flight, they chastised me for not checking in online---this was NEVER offered to me by Lufthansa on my flight there or on the return. With other airlines they always send me an email to check in online ahead of time. Lufthansa did not. I could not have been more disappointed with this checking in experience with Lufthansa. Again, the worst in my life and would be cause for me not to recommend Lufthansa to others. Otherwise, the flight itself and the actual crew were great. So disappointing to have such an unprofessional check in experience."
יתרונות: "Food was great!"
חסרונות: "Lackluster movie selection, internet was a rip off and barely worked."
יתרונות: "Everything about the service staff the plane amazing"
יתרונות: "Crew service"
חסרונות: "No entertainment on board"
חסרונות: "seats are way too close to each other."
חסרונות: "I didn't like that I bought a bottle of perfume and they let me take it from Israel to Germany without a problem, and as soon as I got to Germany they trashed it saying that it should've been in a sealed bag, so 80$ went to trash or God knows where,,"
חסרונות: "It was late, we had connection to Berlin and we were in a hurry And forgot things on the plain. They didn't make arrangements to help us be on time for our connection. We had to run. My name is Dan Chevion. Can we get back the items we forgot on the plain?"
יתרונות: "Attentive crew, despite an almost-full flight"
חסרונות: "Airbus seating is terrible - seats uncomfortable, seat pitch too small"
יתרונות: "good seats."
חסרונות: "crowded smelly gate, horrible seats, overcrowded bus out to the plane, which was late. to be fair, this is probably not Lufthansa's fault, unless their arrangement with Tel-Aviv airport always results in these awful gate assignments. we then stood outside on the tarmac on those external roll-up stairways. for a good 15 minutes. waiting to get inside the plane. Full sun exposure in the middle of summer. no sign of the crew. WHY."
חסרונות: "They allow you to pull out your own laptop and access their wifi and entertainment content but provide no outlets to charge your device to do so"
חסרונות: "No entertainment"
יתרונות: "Plane was clean, plenty of leg room, cabin crew was friendly, flight was on time."
חסרונות: "Checking in was a nightmare of inefficiency. I couldn't use self-check-in for my bad because I was flying to America and for some reason, this meant I had to hand my suitcase to someone rather than just putting it on the conveyor belt. There were about 8 people ahead of me, and yet it took a solid hour of standing in line waiting to get to the counter. How it could possibly have been so insanely slow is beyond me. When it was finally my turn to submit my bag it literally took 30 seconds. And yet I had to wait an hour. Grade: F-"
יתרונות: "Keep it up with great services. !! Thank you!"
חסרונות: "A better breakfast..."
יתרונות: "at 6"2' the large amount of leg space on Finnair flights is amazing, even in economy class I did not feel cramped."
חסרונות: "Food a bit bland and uninspired"
חסרונות: "Keep up the same spirit"
יתרונות: "My bag was lost!"
חסרונות: "To have my bag delivered"
יתרונות: "The flight attendants were excellent; seat was about what you would expect in economy; the boarding process was extremely confusing"
יתרונות: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
חסרונות: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."
יתרונות: "Speedy boarding process, good meal choices."
חסרונות: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."
יתרונות: "Very enjoyable"
חסרונות: "I have no complaints"
יתרונות: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
חסרונות: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."
יתרונות: "Service good. Staff good"
חסרונות: "Very cold at night"
יתרונות: "All good. Very hospitable cabin crew, great service."
יתרונות: "Smooth flying"
חסרונות: "Choice of movies"
יתרונות: "In business class, seating arrangement, menu and entertainment excellent"
יתרונות: "Customer service and efficiency"
חסרונות: "The delay because of a software glitch"
יתרונות: "The staff were exceptional , good food."
חסרונות: "Not really business class seats."
יתרונות: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
חסרונות: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."
יתרונות: "Friendly crew. On time. Clean. Comfortable."
חסרונות: "All was fine."
חסרונות: "Nice crew. Basic services. Early arrival."
יתרונות: "Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time."
חסרונות: "Food was terrible."
יתרונות: "Good flight, on time, nice crew"
יתרונות: "Beautiful new modern aircraft & plenty of spare seats on the flight. Paid for Economy comfort & it was worth it."
חסרונות: "Did not like that you had to pay for drinks & snacks. For someone of Finnair’s standing, you would think they would include it."
יתרונות: "calming environment, finnish style"
חסרונות: "on the flight to new york i got a game sandwich. i like that. brining finnish culture to us. but on the way from new york to helsinki i got a boring bagel."
חסרונות: "They have no charging points for the phone"
יתרונות: "The service, the comfort of the plane. Great communication about turbulence."
יתרונות: "The airplane is great. So much leg space!"
חסרונות: "No audio."
יתרונות: "I was very satisfied by the flights by Finnair - kind personnel, good food, on time flights."
יתרונות: "Great service, staff and punctuality"
חסרונות: "They changed the plane & seats"
יתרונות: "The new Airbus A350"
חסרונות: "Onboard food and drink is quite expensive"
יתרונות: "Far better quality and value than BA, it's OneWorld partner."
חסרונות: "It was all good."
יתרונות: "The plane was good, the flight time was nice, just 9.5 hours."
חסרונות: "The boarding was kind of chaotic, but the crew was kind. The plane seemed comfortable but the seats sit too far back, so when the person in front of me sat his seat back, his head was almost in my lap. It made it hard for me to move or read or do anything. The food was super bland and the drink options were pretty limited. The entertainment selection was much more limited than most flights."
חסרונות: "Economy seat with Centre seat left empty"
יתרונות: "We were kept informed about the delay"
חסרונות: "Has to wait 14 hours in Helsinki for a 25 minute connecting flight"
יתרונות: "The general entertainment/informative systems ran perfectly smooth without hiccups! Cabin crews were all pleasant to everyone onboard and I didn't feel as tiring after my 10.5 hours flying time as compared with other airlines!"
חסרונות: "The pre-booked in-flight WIFI service can hardly say it's working as the connection speed was way too slow to perform any general tasks and that's ashamed as I paid premium charges for that and didn't expect that I couldn't use the service at last"
יתרונות: "Fantastic service staff food and beverages"
חסרונות: "Just slightly hard when laying down on the seat to sleep"
חסרונות: "the flight got delayed for an hour and I missed a connecting flight. Was re-routed through Moscow and was at my destination point 11 hours later."
חסרונות: "Late change gate number. Automatic info-terminal can't read my boarding pass. Not possibility enter flight number ( AY6 - only digits, no letters) Please make WiFi low speed free. Please be atention: more than half passengers russian - there no any muvy russian audio or subtitle on TV Don't show fly with short (30min) transfering"
חסרונות: "Late boarding, late taking off, late landing, and then there was no gate crew to at least get us off the plane."
יתרונות: "Check-in process very efficient. Boarding uneventful. Flight attendants are engaged and present as humans (does it have to do with being well rested?). Blueberry drink was a nice "ethnic" touch."
חסרונות: "Check-in counters opened only 2 hours before departure. These days most European airlines counters are open 6-24 hours in advance. Was not really an issue for this small aircraft and lines moving fast once opened."
חסרונות: "We had to buy 2 new tickets with Lufthansa in may because finnair cancelled the tickets we bought months ago : the difference of tickets pride was 780$ per tickets to totally we lost over 1,500$ This is not fair at all - they should not propose tickets at such prices and let us think for months our trip is fine because we have to buy last minute new tickets at very expensive prices"
חסרונות: "Crew wasn't attentive. Seats were small."
חסרונות: "Seats were too closely spaced. Like a coffin. Will probably not fly Finnair unless the price is next to nothing."
יתרונות: "Boarding was easy"
חסרונות: "Drinks were for an additional charge"
חסרונות: "Late arrival caused late departure for 1 hour."
יתרונות: "fast boarding"
חסרונות: "rude crew- the crew was impolite to all passengers."
יתרונות: "Not much to say here. It was a short flight, and it went smoothly."
חסרונות: "I’ll say the same thing about almost every flight I have, and this is mostly for the airlines. People might fly more and pay a bit more if you give us more room. Being crammed into a tiny seat with a bunch of strangers is never pleasant. Same in this flight. Nothing terrible, just the usual. Also, to the other passengers, sit down until it’s your turn to exit. What is wrong with you that you can’t sit five more minutes? Be polite and let the people in front of you go first, let them have room to grab their bags instead of having your elbows in their face."
יתרונות: "Everything except the delay"
חסרונות: "No delays, took bag crew forever to load the plane, they were extremely late....waited over 35minutes"
יתרונות: "Clean and neat aircraft with nice crew"
חסרונות: "Find a way to serve at lease water. Some crew members were uptight. Need to be friendly"
יתרונות: "Clean airplane nice pretty stewardess in short dress."
חסרונות: "Probably private jet whit hot tub."
יתרונות: "The crew, plane and procedure was all great."
חסרונות: "Part of out luggage was disassembled during transit and part was missing afterwards... part of the luggage was missing."
חסרונות: "The crew might be greeting passengers onboarding."
חסרונות: "Not mentioned that in Munich I had to change terminal and pass again on security check. If I would have bought some bottles in Vilnius or Riga duty free, I would have had problems"
יתרונות: "Very nice plane and we left on time and the flight was very smooth."
יתרונות: "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
חסרונות: "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"
יתרונות: "Very nice and comfortable place by Air Baltic. Nice and polite crew."
חסרונות: "Flight was delayed"
חסרונות: "Horrible customer support"
יתרונות: "It was a fairly ordinary flight"
חסרונות: "Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined"
יתרונות: "Crew were efficient and friendly."
חסרונות: "Coffee creamer sachets are insufficient in quantity for the coffee. Even with two sachets the coffee was still nearly black. The flight was full and the cost of checked in luggage ensured everyone used their carry on allowance. As a consequence, overhead bins were full. I left one bag at the front of the plane and had another at my feet. However, it was a short flight, so not too unbearable."
יתרונות: "Instructions for connected flights at airpotr were clear"
חסרונות: "Connection time 10 minutes instead of planned 30"
חסרונות: "would not check my bag to final destination"
יתרונות: "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."
יתרונות: "Modern airplane"
חסרונות: "Long delay on first flight leg Staff provided little help with transfers, made us run through airport but then decided to close the next flight anyway without the transfer passengers Next flight offered was 9 hours later, only offer was a 10EUR meal voucher - ridiculous"
יתרונות: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
חסרונות: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
יתרונות: "staff were polite, helpful, and efficient"
חסרונות: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
יתרונות: "Newer plane."
חסרונות: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."
חסרונות: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
יתרונות: "Good service, good connection in Riga! Perfectly on time!"
יתרונות: "Nice new propeller plane on time"
חסרונות: "No free water or coffee. Luggage fee not told about when I booked. No entertainment."
יתרונות: "Nice crew"
חסרונות: "Please give out water for free"
יתרונות: "The plane was very clean and new. The crew who worked this flight were most friendly, professional and quite articulate in three languages including the captain. I highly recommend them."
יתרונות: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."
יתרונות: "Everything was excellent"
חסרונות: "Nothing. All was good"
יתרונות: "Easy for my friend and I"
חסרונות: "on the website i ordered and payed for a meal, and automatically it went to the last and the shortest leg of the flight. it did not ask which leg i was interested in. so i phoned their customer service to get this fixed, they said they cannot fix it and closed the phone on me. on the website is said that from israel you cannot do advance internet checkin, and when i arrived at the checkin they said that i should have done this advanced check in, and since i didn't i need to go to their ticket office and pay a penalty of 35$ per passenger. there also was no warning on the website of any such penalty. i will never fly with them again if i can help it."
יתרונות: "On time boarding and departure. Clean plane and friendly staff."
חסרונות: "Nothing, all was good."
חסרונות: "bag measure frames in Riga airport used for aB are smaller than in most airports, as a results we were asked to check some bags in at the last moment. we have had connecting flight through Riga with two hand bags. lets call them big and small. judge by yourself: flight, aircraft, small, big ->Riga CS3, on board, on board Riga-> DHC 8-400, on board, check in ->Riga DHC 8-400, on board, on board Riga-> CS3, check in, check in as you see, the same bags on the same aircraft were allowed or disallowed by the same company based on weather one flies to Riga or from it. i believe there is absolutely no purpose for doing last second interruptions of such kind"
חסרונות: "I needed to cancel the flight a month before, and I got no refund"
חסרונות: "I was flying transit, but I had to go through the check-in in Paris. At the check-in they started to make problems about my carry-on luggage. I had just two flights from the United States behind me and no problems at all and suddenly I can't fly with my carry-on luggage? I didn't like the AirBaltic check-in service."
חסרונות: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"
יתרונות: "Quick bag drop and security line at Riga airport. Quick boarding with all the larger suitcases forcibly checked in at no charge. On time departure. Seats are comfortable enough for a short flight."
חסרונות: "(This is more of a comment on Kayak's review page than on the flight.) Haven't tried the food and there was no entertainment."
חסרונות: "No fee food or beverages at all. Attendants were very pleasant. Since this is an economy airline there reallly is no complaint. Our flight was full and boarding went smoothly."
יתרונות: "I was surprised by the professionalism of air Baltic employees. They dressed well."
יתרונות: "It was very easy to print boarding pass."
חסרונות: "The scanners did not accept my boarding pass. 40% of the passengers had to have boarding passes reprinted. It was chaotic."
חסרונות: "Check in staff at Riga airport were rude. Check in Maine issued the same boarding pass twice, so one of us had no boarding pass. Security line was insanely long--30+ minutes! On board you pay for everything, even a glass of water. Tiny seats and the person behind me kept pushing on the back of my seat. Very uncomfortable! Will never fly airbaltic again."
יתרונות: "Boarding was efficient."
חסרונות: "No free food or drink of any kind. That would have been okay since prices were reasonable. However, they completely skipped my row on my side of the plane, and I had to use the call button to get service."
יתרונות: "Moved up to First class section."
חסרונות: "No refreshments"
יתרונות: "New Planes, crew"
חסרונות: "Entertainment cost !!!"
חסרונות: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
חסרונות: "Boarding tool a lot of time. We departed late"
יתרונות: "Boarding, comfort"
חסרונות: "SAS didn't let me check in my flight to final distinction, so I had a problem."
חסרונות: "The flight from Zurich to Riga and especially the landing was terrible. I travel a lot and this was among the worst flights I have had. I felt as if the pilot was not in control of the plane."
חסרונות: "Having to stop in Riga just to get from Berlin to Tallinn"
חסרונות: "Delayed the flight so long and it was a longer process then it said"
יתרונות: "Seats were okay. Nothing else was. This is by far the worst premium economy cabin I've encountered."
חסרונות: "Most airlines provide more and better amenities in coach than Norwegian did in premium economy. No pillow. Amenity kit. No food, other than two small boxed lunches with tiny portions. Lousy movie selection. Oh, and customer service sucks."
יתרונות: "Comfortable leg room"
חסרונות: "Wheelchair assistance was not available. Waited over an hour to have someone assist us, but no one came. Once getting to security, assistance was still nowhere to be found."
חסרונות: "We didn't prepay for the flight meals, but that meant that if we wanted literally anything, a water/coffee/etc it was extra and had to be ordered from our touchscreen, even if a crew member was outside our row with the beverage cart serving other passengers, so it's not just paying for a meal."
יתרונות: "I appreciated finally getting to my destination."
חסרונות: "There was a long 2 hour delay where we sat on the airplane and was not offered anything."
יתרונות: "Flight left on time and landed early and flight was very smooth overall"
חסרונות: "Boarding and flight attendants could be more polite and professional"
חסרונות: "I had a long flight from LAX-Los to Barcelona and it was very uncomfortable, crew needs to be trained to service passengers. Your airplane was dirty, trash between seats. My husband had bug bites on his feet. I ordered a sandwich from online monitor and received a very different sandwich, when I asked flight attendant he said, the picture its just an illusion. Very unprofessional and misleading information to passengers."
יתרונות: "We liked nothing"
חסרונות: "Super budget airlines. Nickel and dime you for everything including water on a 5 hour flight. The flight was delayed but they never posted it and I have no idea why they have boarding groups since they allow everyone on at the same time. All the magazine says they have charging ports-they don’t and the WiFi is spotty at best.."
יתרונות: "Crew and plane, timeliness"
חסרונות: "No business class amenities like earplugs, eye cover, pillow, no WiFi"
יתרונות: "plane was nice, crew was only ok. but the baggage thing is totally unacceptable!"
חסרונות: "We booked a trip from Stockholm to NY. Got to the airport and the baggage fee was quite high, but i was ok paying it since i didn't prepay online- my mistake. BUT then i was told since the plane was stopping at Oslo we had to pay ANOTHER SET OF LUGGAGE FEES !!!! I said, no you must be mistaken, there is no way you can charge me for two trips just because your plane is making a stop! They insisted and rather than fight and get thrown out of the airport i am disputing with my credit card company, but it can't possibly be legal. $690.00 fees !"
יתרונות: "Food was actually provided with our ticket... not just ONE meal, but also a snack for before the arrival and the meals tasted good! Also, Oslo is a new and beautiful airport with great options for meals and stores to wander around. Also, the airplane had huge windows to look out of with new dimmer technology as opposed to just a shade. Very cool! With a couple of small downsides, we would STILL definitely fly Norwegian."
חסרונות: "We gate checked a stroller but were unable to pick it up to use in Oslo which was a surprise as it went straight through from gate check to full check in through the layover... with a 3hr 45min layover, it could have been useful to have it for our infant to sleep. Leg room is tight. Small selection of new movies for entertainment when compared to other airlines and it would have been nice to know we could get complimentary drinks anytime during the flight, but they were only available for free during meal service unless you purchased additionally."
יתרונות: "For a low cost airline its ok"
חסרונות: "The help this company is offering for delayed or lost luggage is less then minimal"
יתרונות: "crew was polite and airplane was clean"
חסרונות: "This flight was run by Hi Fly not Norwegian. It was delayed leaving Newark and in the way back by 3hrs. There was no food served, only water if you requested it. And there was no entertainment in a 8 hr flight."
יתרונות: "Superb jets."
חסרונות: "Norwegian doesn't provide food or drinks and it wasn't clear at the time of purchasing a ticket. Norwegian airlines call center customer service rep wasn't able to provide a price of 1st checked-in bag and refered to the entity that sold a ticket."
יתרונות: "Entertainment system"
יתרונות: "The quality and amenities of the plane"
חסרונות: "Arriving to my destination 12 hours later than planned."
יתרונות: "Norwegian offers great prices and is pretty transparent regarding their extra fees"
חסרונות: "I didn't like the check in process from CPH to LAS. It could have been better organized"
יתרונות: "I did not like the fact that there are so many hidden fees. Customer service is also the worst. It took a flight attendant 20 minutes to attend a request, and another 20 minutes to give you what you requested/orderd. Also, once they attend you, they make you feel like you are the worst customer for requesting/ordering something. They give you the nastiest side eye, all of them!!! They also kept getting the orders wrong. The old gentleman I sat next to was vegetarian, and they gave his meal to someone else, so they gave him a sandwich with meat in it."
יתרונות: "Fact that I eventually made it home a day later"
חסרונות: "The airline company and if I can avoid it in the future, I will not take this airline again!"
יתרונות: "The seats seemed wider more spacious. The crew were friendly, efficient and helpful. Non stop flight."
חסרונות: "Wish I could sleep on those long flights. I don't know the secret."
חסרונות: "Took us 2 hours just to drop bags off and check in. Almost missed flight. The guy who was managing the check in staff was one of the most rude aggressive people I've ever met. Could not check in online prior to flight. Check in machines at airport don't work. Got to London and had to wait half an hour standing on the tarmac while they found a tunnel to take passengers off the flight. Worst flying experience I've had for years. Never again with this clown show."
יתרונות: "I have to say, the only reason i bought this ticket was the low cost. I thought it was a bit too good to be true, and it was! The round trip cost beat other airlines hands down, and it was a direct flight, and the flight times allowed me to get picked up to/from the airport(s) with ease. Little did I know that it was "low cost" because they nickel and dimes you for everything else."
חסרונות: "I found out that to take luggage, buy a meal and reserve a seat, one way, was $45 for each thing. That would total $270 above the base fare of the ticket, which puts the ticket cost back with the rest of the options. I did not order food, since I usually don't eat much on the flight, but they would not even give me seltzer water because that was for people who ordered meals. Once on the flight, you had to pay for a blanket and headsets! it was a trans-atlantic nonstop flight! These things were not clearly identified before flying. I think that if the company was more transparent, I would have made other decisions. the stewardesses were alright. nothing special. I did feel in general that I was treated a little less than human. The whole lack of a meager snack and beverages...plus no blanket was a little odd. One woman was allowed to carry her dog in her lap the whole time, and they treated the dog really well. I guess there are always discrepancies in life, but that one irked me. That being what it is, the flight was on time, and my luggage arrived on time and in tact. Its all already in the past, which it would have been had I paid twice as much for the flight. But I paid half as much. So that is a win! Not sure if I would fly Norwegian again."
חסרונות: "2 hour delay. Incredibly disorganized, enhanced security checks at the gate. Stuck on the runway for an hour. Over 3 hours late. Low-cost airfare, not worth the money I saved."
יתרונות: "I flew round trip from Oakland, CA to London. This is a budget airline. You pay for anything extra. That said, the airplane was new, spotless and comfortable. The toilets were clean and well stocked with paper products. ( I have experienced quite the opposite on more expensive flights.) The crew was efficient and responsive. The plane was on time and the flight was great. Given the $700 price reduction, I don't mind paying to check luggage or bringing my own food, water, blanket, pillow, ear phones, music, sleep mask and earplugs. If you want a snack, drink, coffee or water, it can be ordered for airport prices. The snacks looked better than the food they served."
יתרונות: "Modern, clean plane (Dreamliner); and fuss-free experience. Definitely good value for money."
חסרונות: "Seriously poor leg-room for a transatlantic flight. If you're going to sell food on board. Make the most of the opportunity and ensure it's decent quality?! Options are limited and quality is noooot good."
יתרונות: "reasonable upgrade to business class"
יתרונות: "Fast, friendly, kept me up to date on any issues via text."
חסרונות: "Plane was over an hour late. We did not get an explanation for the delay until five minutes before we took off. Airport was not set up to handle the number of fights and large number of passengers. There is only one restaurant with really expensive food and drinks."
יתרונות: "The staff was really nice, and when my husband's tv screen wasn't working they made sure to reboot it several times, until it did."
חסרונות: "I have never been on an international flight where they made you pay for food and water. They, in fact, won't stop the beverage cart for you unless you've paid for a meal package. When I booked my flight there was no option to opt in nor out of any meal package. I called the airlines 48 hours in advance, and they told me that, in order to pay for a meal package I would have to have called at least 72 hours in advance. Also the flight had no vegetarian hot meal options, which sucked for me. I was appalled that you had to pay for, even, water!!!!"
חסרונות: "My baggage was lost"
יתרונות: "Legroom plenty"
חסרונות: "30 mins late"
יתרונות: "Tablet for entertainment-I liked it"
חסרונות: "Dreamliner nice. I sat in the center seat in the center section. I exited to my right because the guy got up for a minute. Needed to get to my luggage on the left. So I crossed the isle in the emergency exit row. The people sitting there had personal items (shoes, etc) in front of them including a red rolling carry on suitcase. Since this is an emergency exit area, why didn't one of the staff tell these people to move the suitcase. The lady was using the suitcase as an ottoman. I told the stewardess and she did nothing about it. Safety violation?"
יתרונות: "The 787 is a great plane to be on for long trips. It is comfortable and high tech. Checkin kiosks are easy to use and the app makes checking the details easy."
יתרונות: "The plan was on time both ways. They came around with water several times."
חסרונות: "The plane was old. The inflight entertainment didn't work and for a 7 hour flight that wasn't great. There was food served but the chicken & beef fished were terrible."
יתרונות: "Comfortable and really works to help alleviate jet lag. Amazing!"
חסרונות: "Breakfast and kids"
יתרונות: "The plane is in great condition. Simple and gets you from point A to point B."
חסרונות: "Honestly I cannot think of anything I didn't like. I do think that food options pre flight should be better communicated. I had booked my food earlier but it seemed few of the other passengers had or knew they had to pre book food or order inflght."
יתרונות: "plane seemed rather new."
חסרונות: "WiFi did not always work."
חסרונות: "I asked for a glass of water between drink services and was initially refused by the crew. Apparently Norwegian has a policy of requiring passengers to pay for water. Appalling."
יתרונות: "The guy at the check in counter was very friendly and helpful"
חסרונות: "The crew on the airline talked most of the short flight, and I could hear their personal conversation. Not very professional. Not a glass of water was served. Only food for pay."
יתרונות: "I loved the flight"
חסרונות: "Paying for water is somewhat strange"
יתרונות: "Flight schedule, efficiency, friendly staff"
חסרונות: "cleanliness under the seats, Limited entertainment movie varieties better boarding process."
יתרונות: "Plenty of great movies to watch"
חסרונות: "Could have had a little more leg room."
יתרונות: "Cheap tickets, on time flights and modern aircraft"
חסרונות: "It's a budget airline, don't expect any luxuries. No free water on board. Check in experience at Helsinki was ridiculous. Spent an hour queuing just to DROP our bags. This was AFTER already having boarding passes and luggage tags"
יתרונות: "Loved everything about my flight. It left and arrived on time, crew were very polite, food selection looked great( I didn't purchase anything), and my check in & arrival process was smooth."
יתרונות: "New plane"
חסרונות: "Flight was an hour late"
יתרונות: "Price was competitive, plane is new."
חסרונות: "Lines at check-in were long. Odd feeling that most passengers did not get even cup of water on long oversee flights, unless they do not pay outrageous meal prices in advance or in flight. I gave up my meal to my young neighbors, because I could not eat while they were hungry. Norwegian went way over board with their frugality."
חסרונות: "On the 7 hour international flight from Oslo to NYC, there were no blankets or pillows, you had to pay for them! Again, this is really out of line. While I generally sleep well and am adaptable on international flights, I can't imagine how miserable the flight must have been for the average traveler. Whatever happened to hospitality? I was one of the few passengers offered meal on the Oslow to NYC flight, must because I had a connection from Athens, but it is pretty unreasonable to charge the basic amenities for international flight across the Atlantic. The entertainment options were mediocre. Lastly, the captain lacked a bit of finesse in his announcement, saying " please only use the bathroom in your ...class". How about use the word "section" or other phrases that come off a bit more polite. Further, the plane landed with a huge thud in JFK. I travel a lot and this was one of the worst landings."