Flight didn’t land in Dubai and we missed connection . Ground Emirates offices at the airport are not adequately staffed leading to a 4 hour wait for next rebook ticket for connection.
Manila to Dubai business class aircraft is too tight. Tv remote not directly connected. Difficult to maneuver from the seat. Need to go to screen to tap. Was looking for the health kit given everytime we take business class to Europe but no longer there. Food at lounge was mediocre. Crew was friendly and helpful. Flight was smooth.
They ran out of non veg dinner..which wasn't really bad considering all that could go wrong.
The best airline i have traveled with thus far! They really set standards. Thank you Emirates =]
יתרונות: "Crew is horrible. Very rude and refused to help by any means when i asked for my baby stroller. I have 2 kids that I had to carry all the way through customs and bagga claim because refuse to bring stroller to the gate and was very rude in their answer. Horrible Experience. I will never fly emirates"
חסרונות: "train the crew to respect customers, and to show care for families. I'm surprised Emirates always market about how friendly they are with family travels when the crew not only refuse to bring the stroller to the gate like all other airlines, but was also very rude. Her name was Annalie"
חסרונות: "too many little children"
חסרונות: "My flight went well as there was no delay and no issues during the very long flight from Nairobi to Washington DC via Dubai."
יתרונות: "We love this airline!"
יתרונות: "For an economy seat, was very comfortable!! Love the food."
יתרונות: "Good like always"
חסרונות: "All perfect"
יתרונות: "I had 4 sectors except the first one 3 of them was with unfriendly cabin crew not smiling at all not responding the calls."
חסרונות: "Emirates didn't allow me to get onto the plane with my 7 lb carry on because of weight issues in the plane. After bargaining few minutes, they were not convinced and only let me get onto the plane with my backpack."
יתרונות: "All was fine"
יתרונות: "I like the dealing of staff members"
חסרונות: "Didn’t like behavior of Dubai airport’s staff. They were too rude and Newark wheelchairs helper were asking for too much tips. Are they allowed to ask for tips and speak rudely with senior citizens. Please give attention towards these problems"
חסרונות: "I cant cause im still at quantos waiting for them to find my god damn bags!"
יתרונות: "Every thing is very good"
יתרונות: "Crew was very attentive ."
יתרונות: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
יתרונות: "Good entertainment. Good vegetarian selection of food. Polite and friendly crew."
יתרונות: "Flight attendants were very nice"
חסרונות: "the boarding process was awful. they called for people to go into the pregate area at and the plane had not yet arrived. once in the pregate area the is no access to food or water and you cannot bring in a bottle of water from the terminal"
יתרונות: "The crew and my fruit platter."
חסרונות: "So many screaming babies. So many passsengers wanting a few upgrade. And a sick passenger that had to deplane resulting in delayed take off. The crew were saints- composed, polite, and embodied team spirit. So many screaming babies."
יתרונות: "I left my kindle reader in the seatback in my flight to Dubai. They found it and returned it to me on my retum doback to Chicago 3 weeks later."
חסרונות: "The lactose free meal was disgusting."
יתרונות: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
חסרונות: "The delay to get on the flight, hard with a toddler."
יתרונות: "Food and beverage choices were excellent!"
חסרונות: "Boarding at JFK was delayed a lot and not properly handled. I was in Business class, still there was no information about what would happen when. Onboard, the TV (ICE) and internet were struggling to keep up with user demand. Did not load or connect sometimes. Different crew members had same standard answer - try later. While sleeping in Business class, I was woken up twice by a rude crew member (Velma Ndubi). She even refused to tell me her name because she did not want me to complain. Her attitude ruined the flight for me."
יתרונות: "The staff - every one of them - was pleasant, helpful & knowledgable. Great combination - makes for a terrific flight! The food was really delicious. All 2 desserts we had were in the category of Spectacular! Stickey toffee pudding was off-the-charts fantastic! Chocolate Mousse was terrific and the lemon pie (?) was awesome. I would love to know the baker or confectioner of your offerings so I could purchase from home! Nice touch . . . offering hot steeped tea poured & ready to drink."
חסרונות: "Boarding seems so disorganized and is doesn't need to be. There were no clear directions for boarding categories which would have helped n the States because we are so used to following a simple procedure. More than that is needed in Athens where the V formation usually rules when talking about lines. Once on board, we were not served anything until @ 90 minutes after takeoff. If people didi not come on board with a drink - that is a long period of time to wait!"
יתרונות: "In every way this was an excellent flight."
חסרונות: "The boarding gate space was quite small and there was no separate queue for business. So you literally had to push through people who were already in the queue to board as a business class. There was no space to go around."
יתרונות: "The service, the food and the comfort, as well as the entertainment are the best."
יתרונות: "Entertainment system is very good. The aircraft is huge and comfortable. Crew was marvelous"
חסרונות: "Space very cramped."
חסרונות: "The online site didn't let us allocate seats even before 48 hours of schedule flight timings. Complimentary seats were allocated badly. Even when contacted with airline staff they didn't pass on the right information. We found on airport counter that exists seats opened before opening the airline counter at the airports whereas we are told that it would be allocated at the airport counter only. Misleaded at Dubai by airline staff that airport counter would open 3 hours before flight departure whereas we found and told at counter it was opened 48 hours before flight departure. Faced lots of inconvenience in allocation of complimentary seats. I speak with other co-passengers in the flight and found single complimentary aisle seats were allocared to passengers. They same opportunity was not extend to others having more than 1 seats in the flight."
יתרונות: "Good flight and easy transfer."
יתרונות: "Loved that they took care of a Skywards Blue member, even upgrading my wife."
יתרונות: "In flight entertainment"
חסרונות: "It was an overnight flight but they serve dinner don't turn lights off then other passengers are shaking you awake to have you put ur seat up this was unacceptable"
חסרונות: "Crammed, staff poor"
חסרונות: "My bag was left in Newark and did not make it to Greece. Absolutely unacceptable"
יתרונות: "The FA that served my part of the cabin was polite, friendly, and cheerful."
חסרונות: "I had one piece of hand carried bag from when I boarded on the DC to Dubai leg. On this Dubai to Manila leg I was shocked to discover that the ground crew wanted all hand carried items weighed, and I mean ALL including things like travel pillows and duty free items. I was made to pay $88 for excess weight on the exact same bag I had with me on the first leg. Worse, the (I'm guessing) head of the ground crew gave random exceptions (for example someone had a thick copy of the Koran and some other item that were not weighed). My excess weight probably weighed less than that book. Many passengers ended up returning purchased duty free items and some even abandoned their bags. Upon getting past the initial gate the passengers were ferried by BUS to the plane. The bus ride took forever and of course, in the heat of the Dubai sun, the passengers were made to climb stairs carrying their "overweight" bags to board the plain."
יתרונות: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance"
חסרונות: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance. An extremely poor show my emirates who call themselves a premier airline and this was a POOR SHOW!"
יתרונות: "Overall feeling on board, comfy seats and leg room, high standard of screen and remote control, free 2h wifi for all, quality of food and drinks"
חסרונות: "Crew could be more friendly. On my first flight I wasn't even asked if I would like to drink something even though not sleeping and waiting to be asked (I think my complete line was forgotten), there was no smile and kindness, when entering the plane 2 people in front of me did not need to show their tickets so I put mine away - of course I had to show mine a 4th time then and look for it. So annoying. They all look pretty but could definitely be more service orientated."
חסרונות: "Screaming kids the entire 14 hours. The staff should have at least spoke to the family and kindly asked for them to take care of calming the child down. Instead, he screamed the entire flight and did as he pleased, with no regard to any of the customers on the flight."
יתרונות: "Great service"
יתרונות: "The best economy seating out there. Emirates still makes you feel like a person even though you are in economy. Unlike other airlines Emirates flight crew treats you very well, they are polite, the food is good and the seating is very comfortable. It makes a 16 hour flight pleasureable. Thank you Emirates!!!"
יתרונות: "More spacious and easy navigation on entertainment screen. Good food."
יתרונות: "I like Big TV"
חסרונות: "After shown the back door of the plane, 7 others were stuck in a lift for an hour, it was too hot. help didn't come soon enough. Ignored by airport staff and cabin crew"
על אף שהגעתי בזמן לא העלו אותי על הטיסה
הבידוק בעליה למטוס מסורבל.עומדים הרבה זמן בתור אחד על השני. יש מלא מקום בשדה למה לא לעשות את זה בשטח רחב יותר, מסודר יותר ושיהיה נח לאנשים. הצוות לא מקפיד להגיד לאנשים לשים מסיכות.
יתרונות: "The service was great, crew was sweet and accommodating, food was good"
חסרונות: "Seats were a bit uncomfortable...but what do you expect after an 11 hour and 20 minute flight?"
חסרונות: "The transfer in Istambul was very tight on the way back I literally had to run to get to the flight"
יתרונות: "All was great."
חסרונות: "The airline has so many people from far away places waiting too long for their next connections"
יתרונות: "Crew was good but could be better...timeing was very good."
חסרונות: "Food, entertainment"
יתרונות: "It was a true Turkish Airlines experience! Awesome as always!"
יתרונות: "Cost of seat."
חסרונות: "Nothing! It’s no comfortable at all!"
יתרונות: "Boarding couldn’t be easier. The crew is very attentive and nice!"
יתרונות: "Unlimited booze. Tons of movies. Classy airline"
חסרונות: "customer service needs upgrading"
יתרונות: "I liked the new airplane and the comfortable seats."
חסרונות: "The Turkish Airlines crew, on-board staff at Tel Aviv made no attempt to help get my wheelchair-bound husband on the plane in a respectful manner. We received confirmation that the wheelchair will be at the gate in Istanbul - but it was sent through to Houston, leaving my husband without a wheelchair during our layover in Istanbul."
חסרונות: "flight sells man were horrible. they were not helpful nor caring, and didnt help me with my problem."
יתרונות: "The flight went well with no complaints."
חסרונות: "With Airlines in the US charging for almost everything except the air you breath while on their plane I hate to complain about the meal Turkish provided free but a couple of the items on the tray could have been better."
יתרונות: "Great service"
חסרונות: "No room"
חסרונות: "The people at the counter for boarding were not really friendly. the plane was dirty and in my opinion old. It made a lot of noice."
חסרונות: "Nothing beat"
יתרונות: "great entertainment, pretty comfortable, good service"
חסרונות: "a little bit of a delay"
יתרונות: "the price"
חסרונות: "everything planes were gross and not cleaned in between flights stewardesses were rude and unhelpful food gross passengers were treated like cattle most of the announcements were not even made in english"
יתרונות: "Superb entertainment system"
חסרונות: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
חסרונות: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
יתרונות: "Entertainment and food was good."
חסרונות: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
יתרונות: "I have been travelling on the Turkish airline since years and it is definitely the best"
יתרונות: "Excellent customer service"
יתרונות: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
חסרונות: "שום דבר"
יתרונות: "Turkish Airlines has an excellent entertainment system"
חסרונות: "They used to have more legroom"
יתרונות: "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
חסרונות: "See literally everything above"
יתרונות: "Timeliness Cleanliness Orderly boarding Courteous crew On board meal edible - even tasty"
חסרונות: "Seats a bit narrow"
יתרונות: "The service was good"
חסרונות: "Didn't like the airplane. Bit old. Too long till boarding."
יתרונות: "Overall an excellent airline. Young fleet of planes. Curious service and crew. Excellent selection of enertainment"
חסרונות: "Seat pitch is 31", too small for 6'4" male. Food during this trip and the inbound flights was nom-edible"
יתרונות: "friendly crew and superior service"
יתרונות: "The food is amazing, the crew is very attentive"
חסרונות: "The seats can use work. Very uncomfortable"
יתרונות: "Once on the plane everything was fine."
חסרונות: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."
יתרונות: "Great entertainment and food."
חסרונות: "Boarding was very long."
יתרונות: "Good service"
חסרונות: "They need better movies and music"
יתרונות: "Food was good. Flight was fast. On time."
חסרונות: "There was no entertainment on the first flight at all. Seats are very cramped"
יתרונות: "Pleasant crew, great quality service, good food."
חסרונות: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
יתרונות: "Food and entertainment are great"
חסרונות: "The airplane is not as good as you would expect from the best airline in europe"
חסרונות: "No vegan good woithout order"
יתרונות: "It was a quick 2-hour flight with a delicious meal."
חסרונות: "I sat in the only seat that didn't have a working personal entertainment system."
יתרונות: "Crew was very nice"
יתרונות: "everything was good and don rhith"
יתרונות: "I didn't eat the food because I have dietary restrictions but it looked decent."
חסרונות: "Security going from venice to Istanbul then israel could have been better"
יתרונות: "Food crew movie selection"
חסרונות: "Both flights were late and I missed my connection"
יתרונות: "Food is fresh and tasty. Safe landings and overall flight experience is very pleasing."
יתרונות: "Great chairs"
חסרונות: "Great flight company"
יתרונות: "Friendly crew, easy boarding process. Lunch o.k. but nothing special."
חסרונות: "My husband is 5'11' tall and was extremely uncomfortable because his knees were right up against the seat in front of him. The man on the other side of me was also very uncomfortable because of the same reason. I am only 4'11" and so I didn't have a problem. I would have rated this trip excellent except for the uncomfortable seating. I know this is done to cram in as many seats as possible into the plane, and thus sell more tickets, but from a passenger's perspective, this is a terrible practice."
שירות מאוד טוב מטוסים חדישים נקיים מרווחים
Staff was super nice, helpful and funny. Wish they provided headphones
In the days of wireless earbuds, I feel the flight should have headphones if there is TV provided 🤷🏽♀️
Even tho we paid to have seat next to each other we had to give them up, and my husband who just had major surgery on his hand was given an isle seat which was part of the reason we PAID to have seats next to each other and him in a middle seat
חסרונות: "The check in process for Delta was a chaotic mess. There was no one to assist passengers, lines were crazy long. I overheard so many people complaining about missing flights and they could not get any help. I also think the amount Delta charges for luggage was insane."
יתרונות: "We were in coach and the crew made us feel like it was business class!"
יתרונות: "Crew was nice the flight was smooth and comfortable seats."
חסרונות: "Delta Comfort isn’t so comfortable. Seats are too skinny."
חסרונות: "The flight was more than 4 hours late making us miss our connections"
חסרונות: "Food service Leg room"
יתרונות: "You're kidding!!!"
חסרונות: "Seating 3 across. the passenger on the isle seat got served and the other passenger and myself were ignored. NO SERVICE!"
יתרונות: "Comfortable and spacious seating. Quick and smooth flight."
חסרונות: "Since this was such a short flight, there wasn’t much to improve."
יתרונות: "Al the amenities were provided."
חסרונות: "In this day and age Wi-Fi should be provided always. Unfortunately it wasn't on the flight from Tokyo back to Los Angeles."
חסרונות: "Left A bag behind in NY"
יתרונות: "Nice crew. Stable flight."
חסרונות: "No gluten free snack options."
יתרונות: "Friendly fast service to Albany"
חסרונות: "The EXTRA upgrade price from coach was a little bit better than economy coach but not much."
יתרונות: "Amazing crewkeep"
חסרונות: "Keep going"
חסרונות: "Terrible flight ? Captain lied to to us and kept saying two more minutes 5 more minutes , etc Stuck for 4 hours . Plane had a problem and captain said it was glued and that was suppose to be like that"
יתרונות: "Emergency exit window seat"
חסרונות: "Punctuality 7hrs delays over 2 flights is unacceptable Ruined the first day of my trip"
חסרונות: "THE FLIGHT WAS 5 HOURS LATE"
יתרונות: "36 minute flight.."
חסרונות: "Not really much you can do"
חסרונות: "Didn’t make the flight due to delay and late arrival! No help getting seats on a later flight or next morning."
יתרונות: "Delta personnel at DTW knew they were overwhelmed and did everything they could to mitigate the problems."
חסרונות: "Delta should have had more than 3 staff on to check in 300 people."
יתרונות: "No problems"
חסרונות: "Takes so long to board plane"
יתרונות: "food was great. the plane was very comfortable and i also like the fact that there was free movies and wifi inside the plane"
יתרונות: "Able to watch a movie, even though can't finished it."
חסרונות: "LATE DEPARTURE, LATE ARRIVAL IN ATLANTA. Good thing I brought some snacks. My seat was changed to the window (I hated it) instead of aisle as I pickedbefore when I checked in in Amsterdam. I should buy Virgin Air ticket for my round trip ATL-Ams vv, saved me about $250, if I knew it would be late"
יתרונות: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
יתרונות: "17 minutes late, arrived 5 minutes early. Crew Friendly. If you agree ALL airlines screw you ( and they do) Delta is about as good as you can get."
יתרונות: "I like everything!! From now on I'm going to travel with Aeromexico Very comfortable great service friendly."
חסרונות: "Everything was great!"
יתרונות: "I bought my ticket about 3 months ago. At my check-in at AMS they said that! DELTA now charges for the 1st bag. Total (unpleasant) surprise. Will I be charged on my RETUTN FLIGHT?"
חסרונות: "I bought my ticket about 3 months ago. At my check-in at AMS they said that! DELTA now charges for the 1st bag. Total (unpleasant) surprise. Will I be charged on my RETUTN FLIGHT?"
יתרונות: "Got upgraded to comfort class it was comfy"
יתרונות: "Big bathrooms, friendly staff, free eyemaks"
יתרונות: "Wow! One of the passengers on the plane looked exactly like Anne Coulter!!!"
יתרונות: "The flights were on time and they did two drink and snack services. Great crew!"
יתרונות: "Got exit seats with extra leg room at no charge . Flight was quick and crew was very accomadating and friendly. Very good at providing updates and delays"
יתרונות: "Flight less than 2/3 full, lots of room for comfort. On time, no need to gate check carry on."
חסרונות: "nothing, it was great."
יתרונות: "SLC ground gate crew was awesome."
חסרונות: "Landing was frightening."
יתרונות: "Friendliness, spirit, organization of crew."
חסרונות: "The obvious- no leg room, no food"
יתרונות: "Crew very nice"
יתרונות: "LGA caused massive delays due to construction."
חסרונות: "Nice airplane with good seats and legroom"
יתרונות: "Comfortable seats."
חסרונות: "Flew business class and my 1st choice on the menu had run out. I ended up not eating."
יתרונות: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."
יתרונות: "The flight attendant. Lovely and professional."
חסרונות: "Rough flight and landing."
חסרונות: "Boarding was a mess"
חסרונות: "Arrived at my destination almost two hours after the initial arrival time"
Delay and change of terminal last minute
A heads up on filling in an e-ticket prior to flight departure would have been helpful.
Both airports totally understaffed. Awful experience.
יתרונות: "Salimos a tiempo . El business es muy confortable"
חסרונות: "La comida horrible . No se limpian los baños"
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
יתרונות: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
יתרונות: "Very professional"
חסרונות: "Lost luggage"
יתרונות: "No delay and nice staff"
חסרונות: "Head support for 6 feet plus people on seats would be good"
יתרונות: "Seat was good"
חסרונות: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
יתרונות: "The crew"
חסרונות: "Seat comfort"
יתרונות: "Cabin facilities"
חסרונות: "They didn’t bring one of my bags"
יתרונות: "Crew was fantastic."
חסרונות: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
יתרונות: "On time and friendly crew"
חסרונות: "Boarding needs improvement"
יתרונות: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
חסרונות: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
יתרונות: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
חסרונות: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
יתרונות: "The staff tried to help me when it was evident we would not arrive on time"
חסרונות: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
יתרונות: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
יתרונות: "Comfortable and well laid out seat area"
חסרונות: "Food was a little substandard for business class"
יתרונות: "The flight to Gdansk took off and arrived on-time and the staff were professional."
חסרונות: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
יתרונות: "The entertainment options were good."
יתרונות: "Everything excellent. Comfortable seats in business."
יתרונות: "Food and staff behaviour"
יתרונות: "The attendants took great care of us. Super smooth flight."
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
חסרונות: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
יתרונות: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
חסרונות: "Flight departing late."
יתרונות: "Friendly staff, good service and on time departure/arrival."
חסרונות: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
יתרונות: "Bording was good and general flight ok"
חסרונות: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
יתרונות: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
חסרונות: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
יתרונות: "The cabin crew were pretty good. That's about all that was good."
חסרונות: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
יתרונות: "The flight was great."
חסרונות: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
יתרונות: "I was upgraded to Buisness so, no complaints"
חסרונות: "No Marlboro light cigarettes on the duty free shopping cart"
יתרונות: "Flight attendants were friendly, but they only had limited resources to work with."
חסרונות: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
חסרונות: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
יתרונות: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
חסרונות: "Cabin noise and air conditioning too cold, didn't sleep well"
יתרונות: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"
יתרונות: "Flight was delayed by over three hours."
יתרונות: "Leg room. Smiles of the cabin crew."
חסרונות: "Not enough selection of Electronic Dance Music. Lol!"
יתרונות: "Food was relatively good"
חסרונות: "We had ourtrip from San Francisco to Amsterdam which is one of the longest flights ever, andthe entertainment system wasnt working, we kept on telling them several times but nothing happened and at the end they wereeven avoiding us. By the end of the trip when we were approaching Ams, a hostess came and she gave us a $25 dollar discountvoucher to be used in our next trip, this is totally not acceptable!"
The crew amazing At Sfo to Chicago they made me check my carry on luggage and they had plenty of over head storage Lame !!! At sfo gate people
Again, AA has lost its customer service. I will be calling AA to discuss my entire experience
Very friendly crew, but again had separated seats and had to swap.
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
The crew was great. We were in first class in 2D and 2F. The man in front of us coughed continually with a very deep cough. We were very concerned that he may have been infected and we plan to be tested for Covid-19. As a Condition of flying we support airlines requiring proof of vaccination or a negative test within the past 72 hours. Otherwise airlines may find a segment of the population refusing to fly.
חסרונות: "Getting all my luggage. Allowing my wife and I to sit together"
יתרונות: "The crew was very nice and accommodating. Snacks, meals and drinks were provided, as well as onboard entertainment and plugins."
חסרונות: "Nothing. Great trip!"
חסרונות: "AA needs to standardize their WiFi. Sometimes it is boingo, GoGo, or Panasonic or something other. Each has a different way of logging in. It is way too complicated. Sometimes you can watch on the iPad in a browser, other times you need a flash player or the AA app. Have a common way of at least accessing the internet, otherwise it can take 10 minutes to log in if switching from a GoGo yo Panasonic service. It is just too difficult and buggy. I am glad I don’t actually pay for the internet."
חסרונות: "Truth is they practice in like cattle. I ended up sitting next to a ginormous woman. It was a very uncomfortable flight from DC to Charleston. Come on American you're better than that quit using such small planes!"
יתרונות: "Flight was fast and professional."
יתרונות: "The crew was very courteous and helpful, they seemed to have a positive attitude and worked with passengers like they really enjoyed their job."
חסרונות: "There was a 3 hour delay outbound and a 9 hour delay inbound. On the inbound flight I was put up in a nice hotel for the day and given a $30 meal voucher. However I missed my connecting flights and had to be put up when I got back to the States. Despite getting in at 10pm I was put on a 5am flight."
חסרונות: "No reason to delay a 55 minute flight to make it over 4 hours just for rain. Absolutely ridiculous and I will be calling and complaining to be compensated for my time."
יתרונות: "Crew was great! Flight was smooth and on time!"
חסרונות: "Air conditioning!!!"
יתרונות: "Nice quick flight."
חסרונות: "Plane was really small. So we’re the seats."
חסרונות: "This was a terrible flight. Had a connection that was delayed several times and eventually cancelled without explanation. I was traveling for my best friend's wedding and they did not work with me to try to get me on the next flight. I had to book another flight from another airline."
חסרונות: "Flight delayed one hour"
יתרונות: "The trip went as scheduled and arrived on time. The service was good making it a pleasant experience overall."
חסרונות: "As with most airlines, the seating is cramped."
חסרונות: "Nothing you could do, it was a maintenance issue."
חסרונות: "More space for carry on luggage"
יתרונות: "Best leg room last leg."
חסרונות: "Nothing specific."
חסרונות: "The security check line was about a mile long at the Terminal 1, but that's not the airline's fault."
יתרונות: "Everything went smoothly. The flight landed early."
חסרונות: "Seat back in economy was uncomfortable for a shorter person. The head rest pushed my head so far forward that my back and neck were curved so much it caused upper back pain."
יתרונות: "Not a challenging process from beginning to end."
חסרונות: "Aircraft seating was terrible! Seats were way too close together. Seats were uncomfortable. Couldn’t even get an entire soda from the attendant. Made me remember why I dislike flying."
יתרונות: "Everything was ok."
חסרונות: "very little service"
יתרונות: "Several of the flight attendants were rude and obviously dislike their jobs. I had family scattered throughout the plane and we all had the same impression"
יתרונות: "Flt on time & comfortable. Crew outstanding!!"
יתרונות: "On time and the staff was great"
יתרונות: "On time departure and arrival."
חסרונות: "Boarding lounge and plane were hot. No gluten-free options for snacks. At least I’d had a long layover where I could get a decent meal."
יתרונות: "Things were all right on schedule and the plane was very updated and clean. I was thrilled with the movie selections and the food was better than average plane food."
חסרונות: "Bathrooms were in rough shape, would have liked to see those serviced in-flight so those of us using the space to do night-time routines like brushing our teeth and washing faces didn't have to deal with someone else's mess."
יתרונות: "The crew was very nice. It was Christmas so the flight was not full."
חסרונות: "It was a short flight, so it was fine."
יתרונות: "Crew was pleasant and responsive."
יתרונות: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
חסרונות: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
יתרונות: "Empty seats around me"
חסרונות: "Flight attendants weren't the most friendly. Screen in seat didn't work."
חסרונות: "the AA flight arriving to Charlotte experienced a door malfunction that delayed deplaning by 15 minutes. Not a big deal unless you had a close connection to begin with. Result was a dead sprint to Charleston gate where no attempt to hold the plane for those passengers. Also, a black, middle-aged woman with short hair working the ticket counter had the personality of a piece of cardboard with zero responsiveness. AA should reconsider who it places to interact with the general public."
יתרונות: "The plane was nicer and cleaner."
חסרונות: "Heading Back to Philadelphia from Miami took so long for the plane to arrive from Philadelphia. We had a 2 hour delay."
יתרונות: "Flight was on time."
חסרונות: "De-boarding was slow"
יתרונות: "Free alcohol and good passenger friends and friendly service."
חסרונות: "No outlets for phones"
חסרונות: "AA gate attendant assigned two of us to the same seat."
יתרונות: "Staff was excellent"
חסרונות: "Had to change flight again because I would not have made my connection. Also paying for wifi that barley worked!"
יתרונות: "Flight was on time."
חסרונות: "Seats are uncomfortable, too narrow, and little leg room."
חסרונות: "customs in miami is aweful. long waits. its a long maze to get back to the domestic terminal as well."
יתרונות: "Short duration"
חסרונות: "Didnt have a seat assignment for me. Told me the flight was overbooked... paid long in advance. Disappointing, finally finally found a seat."
יתרונות: "Crew Service"
חסרונות: "Lack of other entertainment options"
יתרונות: "I sat next to my wife"
חסרונות: "Paying extra for seating"
חסרונות: "The flight was not smooth, it seemed like the pilot didn't know what he was doing. I arrived an hour early for my flight and my bag got left behind. I'm only here for a day and a half and my bag won't reach me for another 24 hours. Really poor experience with AA."
יתרונות: "The switch up w amaerican air Can't find flight for check in no one is on the phone over night. Finally figured out the prob. Did like amer air And all the shuttling. Chaos"